How & When To Cancel A Lyft or Uber Ride Request You Already Accepted [Joe Explains]
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- เผยแพร่เมื่อ 6 ม.ค. 2018
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Have you ever received a ride only to realize you can't actually take it? Whatever the reason, sometimes you just need to cancel an already accepted ride request. Here's how to cancel an accepted ride request and when you can do it.
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I actually had a very considerate rider who texted me that she is "going to the airport, is that okay?" (airport is 23 miles from the resort town I drive in.) Very nice of her to ask. First class.
This is an excellent video. I just got a warning email because I refused to take someone to the airport during rush hour. In the future I will use these techniques.
One of my favorite ways to get a passenger to cancel a ride I have accidentally accepted or that is farther a pickup than to drop off is to start driving then park the vehicle for a couple moment's and text the rider and notify him that the car has just caught a flat. When making a turn I hit a curb. Very few will ask questions and cancel the ride immidately. Don't charge the rider, and it doesn't count against you either which is the main objective. Today I just canceled a ride where I drove 16mins to location of pickup, the rider stopped texting, I went as far as calling and he didn't answer. I messaged him to reply or answer call if not I would cancel and charge. I waited 10 minutes. I canceled, charged him and went on about my night. I know there are 2 options you can select to cancel that won't count against your acceptance rate but I forgot which two.
Thanks you explained this well.
Trust me FF to 3:50 to where the video starts. 🤦🏽♂️
Five minutes is too much time they need to change all rides to two minutes it's a waste of time and gas uber and lyft don't pay shit for wait time
Uber and Lyft should email riders about when to call for a ride, I should NOT be waiting more than 2 minutes for a rider. Specially in airports, why would you order a car when you did not even pick up your luggage. I waste a lot of time waiting for people and fighting with traffic guards about waiting around
LOL yeah right! I drive a cab as well as Lyft/Uber and I was dispatched a run about three minutes away. When I arrived the guy said, “You took too long so I ordered Uber”....so then he decided to wait on an Uber.... growing up it was a standard 1/2 hour wait for a cab... this under five minutes, Oh! Under three minutes is ridiculous!
@@shockawha9 it's a new world, old man. The dinosaurs reign is come to an end and the meteor is already on its way
they start charging for wait time after 2 minutes now
I waited 10 minutes for a pickup because I knew it was charging him and I accepted a 16 min pickup and I kept it because times are rough right now but after I waited and he didn't show I got 13 bucks for it.
i know this is kind of old post but howabout now i tried and there was no option on my app to cancel ??? is that somthing new or it was my app
Yessss I agree I agree I will not call you if I wait the full five minutes and you can see on the app how close or how far I am in distance before I actually get to you
Oftentimes well really all the time Uber tries to trick its drivers. They rotate the map around to what you think is South is actually either east west or north. You're getting requests they're not transparent by not showing you the address they show a direction and they spin the map around and so you accept it thinking it's going in the direction you are willing to go only to find out that it is not forcing you to cancel. And then Lyft you're doing something else with your phone just as a request comes in and they accept the trip for you when you don't mean to. I may be showing my age when I say this but it's like that Connect Four commercial when the boy says pretty sneaky sis LOL
You're right it flips around the map should always just face North by default... that is wack
Great video, thanks, keep the good work Uber guys !
Is there an option in the Lyft App to "not charge the rider" ? It was not presented in the video! Thanks.
On newer Lyft App, I don't see an option to send a text to the customer... just a call... When pax sends me a text, it shows up in small print, at the top of the screen, for just a moment. Hafta go to messaging to see what it said... not good when driving.
In the Oklahoma City market, with the Lyft, you must call the passenger before you can get the cancellation fee. Just sending a text message does not result in cancellation fee.
Question: How do you mute nav voice, without turning off tone at new ride accepted when auto accept is on?
What if pax is just too shit faced, is that a legit reason? Fairly new, but tiring quickly of the pax that can't talk, falls asleep, etc. Have a new car, and have yet to have a good experience with pax that is this wasted.
You stated with Uber you cannot see your destination until you start the ride. I work on Detroit, Michigan suburbs, and I see my destination before I even accept. ? does it very by cities states any info would be helpful thank you
Thank you!
When a pax is heading to work, Waiting until you arrive at the pickup location to cancel is horrible and terrible business practice.. Especially when it's a scheduled ride through Lyft. I've had this happen and then have to wait 6-15 minutes for another driver. But hey, life's not fair sometimes
What will happen if there going 55 minutes away and I don't feel like driving that far and I cancel on them in front of them can I get kicked off from Lyft
That happened to me last night and I didn’t know what to do... I ended up driving to the other side of the HUGE city I’m in, an hour drive there and back, and I didn’t even know I could cancel and make them wait for someone else. I was RIGHT by my house on my way home and it was the last trip of the night.
I was on the passenger side of this. I was so close to chasing down the driver to kick his door in. That was before watching this video and learning that you can't even see the destination until you arrive. I thought the guy just tried to cheat me.
How about when you have a passenger in your car and the app takes another ride automatically and you didn’t want it, they say to log out, but I don’t know how to do it while there is a ride on the app
Why does the uber app say 1 minute yet says rider notified counting down
Please,I drive to pick up the passenger and didn't come I called him didn't answer and I cancel many times happened to me and my rating go down please can you do video with Lyft cancelation fees
How about you check how far away the rider is before accepting but if you accept follow through on your commitment? A text that says a driver is coming is a written contract and subject to the laws of the land.
How do you cancel an UBER ride, after sliding “Start the trip” followed by “Complete the trip”, and then “Do not charge the rider”, WITHOUT getting a 1-star from the upset rider?
Does 5 minute wait time cancelation count towards your cancelation %
Timer (trip) starts when I get there, regardless if there ready or not, if there not ready why not get paid to sit there.
I hate to cancel but I did cancel one on Saturday at an apartment complex. I was outside for more than 5 minutes. Even tried getting out and checking the inside courtyard of the apartment but could not see the rider anywhere. Shame as it was a long pick up.
I think they should show us the route before you accept. I know why they don't want to do that but I had a customer Saturday who was way out of town and he told me that two other drivers had accepted but then cancelled. This is a bad customer experience.
Wow I seen the trick you did for calling.
How do you text Lyft passengers? I see no icon that implies you can text, it looks like you have to actually call them.
Here's how to text your Lyft pax: th-cam.com/video/zC_zMkJ4124/w-d-xo.html
When does a driver see where the rider is going?
Wait so you're telling me you start a trip before passengers get in the car? Lol they would be so pissed if they got a notification saying trip began before they even got in the car
Hi, I'm a brand new driver. This past weekend I showed up at the requested location and the passenger never arrived. After waiting the required time and notifying the passenger, the Uber app allowed me to cancel the ride and I coded it as "rider no show". This happened on two occasions Saturday night. However, I did not receive the cancellation fee, it just says $0 in the earnings history. Should I notify Uber or am I missing something? Thanks
Yes you should definitely reach out to Uber and tell them you cancelled after the allowed time. If you have screenshots, send those along too.
I made a return trip (yesterday Aug. 30) and the driver accepted it which it was fine and then all of a sudden I got the name of a different driver, I didn't know what was going on because i didn't get a text telling me of the issue. so I cancelled that ride and got a different driver and got charged a cancelation fee
If you wait till you arrive at a pick up location and then cancel it is absolutely horrible business practice and a terrible inconvenience for the customer. If you accept the trip take the trip ... no excuses. Personally I accept all trips in my small market as cherry picking rides isn’t very helpful here. tho I hear of drivers doing it all the time. I’d be willing to bet that two drivers in the same market one cherry picking and canceling trips and one who accepts all trips the one who accepts all will do better 90% of the time.
Christopher Olsen I accept all except far to get to. Mystro helps me.
Exactly!!! Sometimes that ride can be a lifesaver in a pinch!!!
I showed up and had 135 mile run...it was 4:30pm so 4 hours and 270 miles round trip...No
1 time I wait the whole 5 minutes and Lyft give me the only option was to call to end the ride but the person came out of there home and this was Saturday night.
I do the same thing 👍
Lyft actually make you call them before you cancel or they won’t pay you for waiting sometimes
You can't send messages on Lyft, you have to call
Vickie Pearson you can actually save the number that you use to call and send a text to that number, I save that number as ‘Lyft Passenger’ in my contacts
MSPdriver Thank you!
Vickie Pearson of course!
Mike Trapp yes sir
What if I cancel and get the $5 and they request you again and they give you one star for cancelling the first time
I do a similar tactic that Jay uses on Lyft. If I arrive to the rider's pick up location & see that their drop off is too far for me to go then I'll cancel. The problem with that is that Lyft catches on to it eventually & you will be threatened with deactivation.
I'm a full time driver & consistently (seldom do I miss it) hit the Power Driver Bonus (%90 Acceptance Rate). I've been put in timeout twice now. Lyft hates this shit but I do it during peak hours & to keep my ride count average high (between 2.5-3 per hour is the goal).
The Second take care of number one. I just use mystro bounce between uber and lyft I might buckle down and grab that lyft bonus haven't done in a long time
Nicholas Lopez number one always. It wouldn't be good business without doing so but Uber & Lyft just don't give a shit. They still exercise too much control.
I'm a new Lyft Driver. and could definitely take some pointers from this. So the more shorter the pickup/drop off, the better the chance for hitting the bonus?
On Lyft Platform After Time Expired You Have To Call 📞 To Get Canceled Pay On Uber You Don't Have To Call. TODAY cancelation Is 2$ Or 3$.
passenger accidentally requests a ride, but they cant cancel it on their side because i just happen to be closeby... they call me to ask for a cancel. how do i go about canceling their ride?
i hit the drop down menu, and i hit "cancel ride"
then it asks me, why?
1. i dont want this ride
2. other
i hit other...
did i successfully "cancel" the ride. or did i just pass the request to somebody else??
🤔 thoughts? answers?
Anytime a driver cancels on their end before they start the trip, it re dispatches the ping to another driver.
No Shows/No Car Seats/Too many luggages CANCELLATIONS still count against the drivers???
course that's what this moronic video is not showing you.
Lyft will usually give a warning if it is a ride over 30min or 45min when the ride is offered. However, it seems Uber gives no such warning as I picked up a ride the other day that I did not know until I slid them in the vehicle that it was an 80 mile ride. I was not happy about it as I had to drive the entire 80 miles back to my home market zone burning my gas and time thereby negatiing much of the profit that I made on the ride.
Should include uber eats 2.a.m. McDonald's line cancel yes u can turn off eats but good to see video when u forget and u need to go to surge bar rush
UberEats delivering McDonald's sucks for divers during late night hours. I've lost precious surge time and earnings because of McDonald's. It takes me 5- 10 minutes to get there. Then waiting in line for another 5-15 minutes to get to the drive in speaker to tell them I'm there for UberEats. Then another 5-10 minutes to get to the second window, where they finally tell me "The order isn't ready" "What do you mean it's not ready?" I'm like WTF? That's at least 15 minutes wasted earning 0-4 dollars at peak UberX earning time. This has happened to me more than a couple times. McDonald's should be banned from UberEats during peak UberX driving times.
This was NO help at all. I never accepted, just wanted to change time. It said I already had a ride scheduled for the next day... SMH
What can you do if you accept a rider in Uberx, you get to the rider, and only then do you find out the riders destination is 95 miles away? This actually just happened to me.
I caught every single rider as soon as I get the trip and ask them where they are going. And if they’re going too far I just cancel.
I wouldn’t of felt as bad for my Uber driver to cancel on me but he accepted (maybe my accident?) but he messaged me asking me where i was going again just to be sure. I told him my address that’s downtown for work. He said Thanks! Then canceled 😭
Lyft cancel sucks but yes send text
Has any drivers experience with a passenger putting in their destinations in backwards? This has happened to me twice and it's usually around 2 A.M. I showed up at a house wait for the 5 minutes and call them "oh, we are at the such-and-such bar" the nice thing I got the $5 no show fee.
If we cancel a trip, does the passenger get an opportunity to rate us? I assume not, but if so, that could help explain why some good drivers have low ratings...
Curtis Wyman nope, passengers can only rate after a completed ride
Is that on both Lyft and Uber?
It is not just the five minutes the rider has but also the ten minutes or more that the rider had to be ready before the driver arrived so they have no excuse for not ready. I have had riders that I waited little longer for actually tell me they saw on the app that there was still two minutes left before the driver arrived to which I am SMFH thinking that two minutes means as a rider you should be out on the sidewalk looking for the driver......LOL
I feel like mines get canceled because where I live
How to cancel a Lyft ride?
Go to the point please
wow
I have a bunch of spoiled rich kids here who consistently take 5 or more minutes to arrive. The other night I canceled the got the request about 30 seconds later again and they were ready. A little awkward! Lol
Chris S I never accept the follow up request from the same person.
Personally? Your favorite word
DFW= $3.75
Five and drive. I use to arrive at the PU location for the pax and text them via the RideAustin or Fasten app (previously UBER when I worked Fort Hood). I had a pre-programmed five minute timer. Upon arrival, I would text. I would then wait 2.5 minutes and text again. Lastly, at 30 seconds, I would call the pax and inform them that I am here. This gave them ample time to tell me they were coming. Most of the time I'm forgiving if the pax at least replies. But at five minutes, if you don't answer my call, I cancel and drive off. Every ride I'm given means I'm the closest driver. So I accept all rides. If they can't wait for my arrival, then that's on the pax.
Chad W. Completely agree 👍🏻
What happens if a driver cancels when the driver arrives at a destination accepts the ride and then cancels because the destination is too far or has too much traffic? Would your old price be locked in that you were quoted? If tis a prescheduled ride can you keep the quoted rate? If there is no driver in the area I Think the rider should be able to hold Uber/Lyft responsible if you scheduled a ride or requested a ride and there is no way for the rider to get to their destination.
I think the wait time should be more if you have a disability and need time to get the rest of your luggage out. I think the ADA will require Lyft/Uber to give more time.
My Mother had a driver who loaded up her luggage in her car(Lyft) she knew where she was going and that there was traffic. She then cancels the ride unloads the luggage and my Mom had to wait for a new driver luckily nearby but if it was not the case she could have run into more traffic. We scheduled the ride in advance. The poor excuse of the driver is that she needed to pikcup her Daughter. Well then why did you load the luggage in the car. When I told the driver to take her she got hostile with me and threatened to call the piolice when I was trying to stop her f rom unloading my Mother's bag as she accepted the ride and found out it was a long ride. I reported it to Lyft. I think this driver should be banned from the paltform.
I want to cancel a ride
Cancel from 2444 Pratt St.
On October 30 to St. John the Baptist. It is reversed from what I want.
$4? not in Los Angeles
ITPalGame how much do you get in LA?
MSPdriver after Uber's cut 3.75
ITPalGame yup. Philly too
same in NYC, why should uber get any cut on cancellations when they still make money on the next driver making the ride
Depends on when you signed up.
So Jay was cancelling on passengers-- starting trips, completing them without having given a ride. I'm sorry, but this is bullshit. Now we know why he was deactivated from Uber.
That's not what happened. Jay would start a ride with Lyft, arrive, realize the pax was going too far, and would cancel without charging the pax at all.
The Rideshare Guy well that's bogus. This is why he is deactivated. You can't pull that shit. If someone did tyhat to me I'm getting them deactivated
‘On accident’;
These passengers are really ridiculous
Have never canceled a ride.
Why not call at the 2 minute mark? Why not wait? Unless you have a cue it's the driver's loss
Uber doesn't want you to have high cancellation but do they really think going 8 to 10 miles away to pick someone up who's only going 3 to 4 miles is profitable and .80 cent doesn't compensate for no pick up fee driving that far and then it's not like you can sit there after you drop them off and get a near by fare no is you life in smaller markets you have to drive 8 to 10 miles is not longer back to where the traffic is to continue getting fares they try to come at you with shady practices like a rider felt uncomfortable with your driving never ever saying what trip or anything so you can review what you did wrong on that trip to fix it just these anonymous claims and I only here these things when riders are complaining about fares being high so they try to call Uber to get a free ride using you as a scape goat and then kids are using the app alot in my city to go school saying they're 18 when most are not so I pull up and you got a book bag on yeah I cancel on you I'm not your parent plus the minimals needs to go up too many 2.25 cent rides that's so pathetic really Uber I think you guys will take anything you just getting paid no sweat of your back.. They say we are contractors but these guidelines are more like regulations of a job and riders need to be I.D. and the hygeine in my city is putrid so many blk folks smell like sewage some whites as well but more people of color I never thought I would say this.. When I first started driving the clientele seemed more high end now I feel like I'm getting the bottom of the barrel on a regular basis.
Mark Cleveland yep! It’s usually folks who would normally take da bus
shockawha9 yeah but it's not good for your business then with the drive cap u using valuable time on pety rides
Your rant is a little hard to follow. Can I buy a punctuation mark?
holy shit my eyes bled and my brain melted attempting to read this good fucking god who cares about grammar and sentence flow when you can just mash the keyboard like this all day long yahehihbvajfoiajefakjlkja
take this video down...outdated
This is why people hate Uber drivers.