The Uber Cancellation Strategy To Earn More Money (Uber Driver Tips)
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- เผยแพร่เมื่อ 14 ต.ค. 2015
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There's a new, savvy strategy out there where you can earn more than driving. While it's not banned by Uber, I'm not sure if I'd ever use this strategy. What do you think about it?
Btw, Rideshare Timer is a cool app that will allow you to track cancellation fees and make sure that you get paid. Just one cancellation fee and the app pays for itself! www.therideshareguy.com/ridesharetimer
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The Rideshare Guy Hey...I just droped off your cousin Kayla at her job....what a coincidents. She said she thought about trying out Uber, but shes afraid of doing the taxes. Hey maybe you should help her out or something.
Why do you need a timer isn't there already one in the app counting down for you? For Lyft you have to call passenger and if they don't answer after 5 minutes you can cancel and will get cancellation fee. Same with Lyft line but it's only the 1st passenger and they only have 1.5 minutes.
This only works well if the ride request comes from close by. If you drive 10 minutes to meet someone, wait 5 minutes, 15 minutes of time for a $3.75 uber cancel fee or $5 for a lyft cancel fee is not a good return on your time. 1 minute of driving and 5 minutes of waiting for a cancel fee is not so bad.
The passenger:
-Has your phone number, they can call you if they are trying to find you.
-Can text you to make contact.
-Should be waiting at the spot where they have said they are.
-Has an entire 5 minutes of time to try contacting you if there is any confusion.
If the driver has been sitting parked on the dot on the map for a full 5 minutes, and the passenger hasn't bothered to try to find you or come out or contact you via text or phone call, I see no reason why the onus should be on the driver to bend over backwards to find them.
I've taken up this method, and later when I go back and check, they were usually silly little minimum fare rides around the block. I think of it as a training exercise. The passenger needs to learn that if they have requested an Uber, when the uber driver arrives they should be there waiting for the car, not keeping their driver sitting around waiting on them for more than 5 minutes, it's just inconsiderate and rude.
Samgab amen
exactly, think of it as customer training. you are ensuring that the user is more prompt in future.
Same thing happened to me. Glad I waited. I haven't waited much and I'm only in my first week.
I’m telling ya the 5 minutes seems like it’s forever
What goes around comes around. If you put out kindness and effort, there’s a far greater likelihood you’ll get rewarded.
I 100 percent use the cancellation method but not as a scam. The riders know your eta and they still aren't prepared when you arrive. If you not ready to go don't request me. Uber passengers more then Lyft passengers are infamous for this. Be ready and on time or Be left! Time is money, literally
There should be an automatic charge once the rider has been notified. Instead of me cancelling after 5 minutes, a $1 a minute charge or something of that sort. It would quickly stop people from ordering before they're actually ready, and it would compensate drivers for the wait. I've had riders text me and say it's ok to start the ride since they're going to be a couple minutes late and they don't want me to be unpaid for my time, but it's still only 16¢ a minute
To clarify, I mean the charge should kick in 5 minutes after the notification, not right away.
+Gilbert Kitchens Yea that would be very nice but Uber is quite the passenger centric company. I don't see them doing that anytime soon, but can't hurt to hope: therideshareguy.com/10-features-that-id-like-to-see-uber-add-to-help-its-drivers/
those are the riders I tell kiss my ass but in a nice way .. they are trying to get over on you because at 16 cents a minute you could be waiting 30 minutes and only get 4.80 cents .. they are saving 20 cents by you not cancelling
your not getting alot of uberpool cancellations my friend .. those uberpools never existed and its uber scheming us drivers ..
+Tammer Mashni
Im pretty sure they are not being devious about it... I actually think they are being genuine because they really don't know any better... but if you see fit to cancel on their ass in that situation then by all means do it my brother
;) hahahaha
Even the five mins seem like forever
I agree .. I use to be so nice to the passengers and wait now I am literally counting the seconds down to cancel on them
Tammer Mashni wow
I have a $10 cancellation fee in my area. I'll definitely be doing this. It's not my responsibility to ensure that people fulfill their end of the service agreement. Customers are not children. They know exactly when I'll be there. If they don't have the courtesy to show up for a ride they requested, they should pay the fee. My time is valuable, and I don't enjoy being jerked around. We don't get paid enough for that crap, especially considering that Uber provides no benefits and guarantees nothing to their "partners".
+sonofliberty78 Agreed, if anything it will 'train' the pax.
Tour time is your most precious asset, and for most they'll sell themselves short. As for the benefits, they do provide options. Check out rewards section. There you'll find stride.
Oh oh oh but wait there's more... Children do sign up on both platforms and Uber and Lyft does nothing about ensuring adolescence aren't on the platform. So another strategy one can employee is turn on your Lyft or Uber app and go into heavily populated areas where schools are located and employ the underage passenger cancellation and collect your $5 on Lyft and $3.75 on Uber.
To me it's plain rude to make your driver wait. I actually enjoy canceling rides when they don't show after 5 minutes, serves them right.
+Trey Caldwell Haha can't say I blame ya.
If Uber charged a decent rate I wouldn't have to do this. But they don't so I do.
Now it's a year later and I do this more than ever. Also now cancellation rates don't matter, ratings don't matter. This strategy makes sense more than ever.
makes sense. I've started doing this and finding it works well.
cancelation is not really good because you can miss on a long trip. i was going to cancel on somebody and i decided to wait and it was a $40 ride.
roger exactly. I haven't cancelled anyone yet
roger hit or miss its not always a higher fare... uberx i give more lenience , if pool bruh you got 2mins topz and im gone.
roger long trips suck. Chicago market here.
John Doe same here. fu.k pool.
John Doe hang on... on pool, if you actually ask your first rider if they want to pick up any one on the way, they almost always say they don't. so, why not ignore all the other pool requests and go straight to the first destination, if it's worth it off course...
@richard myles: Yea pax can contact their last driver at any point in the future until they request a new ride. Where as drivers can only contact the last pax..
That's great this comes in now in my feed. All I've seen for 2 days was ppl getting booted for cancelling alot.
I arrived at a warehouse late one night to pick up a pax. He comes outside and asks if I can wait 5 - 10 min (why request the ride, am I right?). I say in a loud clear voice, "I can wait 5, but NOT 10!" You know I cancelled and left after 5 min.
UBER Pool is worse. NOBODY meets that 2 min timer.
Nerv ClaX good if pool don't meets that time..i collect a lot off pool cancelation fee lately. Driver need to teach uberPOOL rider some lessons.
Remigius Ganis yeah I canceled on someone cuz it said TIME TO GO. turned out they were the only fare... And I didn't get another quick ping. was a campus it showed the GPS position inside the building guess they thought I would come in and get them. I literally couldn't. so hate when they make me wait or I get almost there after driving a lot of deadhead and they cancel
Hey, I've been at this a few months now and I'm not sure if you address this on your channel in another video. 1) How do you handle waiting on a busy downtown street if there are no parallel parking spots available and waiting blocks traffic flow? 2) How about red curbs/fire hydrants if the spot is in a fire lane? 3) What if the passenger calls you and tells you "I'm not at that location, I'm at X location instead"?. On Lyft you have to call the person before you can cancel for no-show. If they do respond how far are you willing to go away from the spot you are waiting to pick them up? (in my town it's most likely one block, up to a mile or two). 4) [More off-topic but on my mind] On Uber can the passenger see their rating before they rate you as a driver? If I start rating people lower who are not ready or make me wait 5 minutes during peak bar-closing time will they rate me lower in retaliation? Same question for things that irritate me like getting in and moving the seats around, getting in just after smoking cigarettes, yelling, shaking the car, not putting their seatbelts on (seriously wtf people!), hitting the car/seats/windows, throwing up, touching me, or slamming the door. They shouldn't be on the same level as a calm, respectful folks who waited on the curb for me. 5) For driver cancelation, do we get the fee for other reasons such as underage, too many passengers, etc? Does that depend on waiting past the 2min countdown+3 minutes of wait time the same as a no-show?
Hello Harry,
Where do you get the information to call or text the passenger? I hope you have a Happy & Prosperous New Year. Thank you for all the great information and help.
+George Smith th-cam.com/video/a4L7X-LaVWw/w-d-xo.html
i appreciate Uber's texting feature, which Lyft doesn't allow: Lyft's has a "written protocol" (maybe not a 'rule') that suggests when that 2-5min is up, that the driver make an attempt to phone the rider before cancelling.
I have been using this strategy to good effect especially on pool and minimum fare trips. I don't call or text. I find it's a good way to teach the riders to actually be at the correct pick up location and not do they're makeup on my time.
How do you get the guaranteed pay? I'm online anywhere from 9-10 hours every day and mostly only get rides on Fridays and Saturdays. Today the only "ride" I've had was a guy who said he didn't request a ride after I got there and couldn't find him and had to call and text before finally getting a hold of him and then had to cancel the ride. I'm not making as much as I'd hoped.
I did that once and the found me right after. I told them to request again. they got me of course and they were really nice. was a long ride and they even tipped big! never done that again!
Haha nice.
I've been a Lyft/Uber driver for going on two years here in the Charleston, SC area and am at 3000 riders thus far. I have also spent my whole life in the service industry which adds up to 48 years. Grocery, 16 years, uniform sales 10 years, my own lawncare business 10 years, Bosch 5 years, military 6 years, police 1 year. The point is that this is a service industry. I focus on customer service, not them serving me. I will wait the appropriate time, making sure I communicate with the customer/rider about the limited time available to wait. I make many more tips and my payout is 99% of the time what I earned honestly. Even though we have options as drivers, it is in our best interest to be as honest as possible, Carma is not a good thing and it is created and put in the system to give to those who deserve it.
I usually only cancel if I show up at an address and they say they are blocks away. I am not going blocks away to pick them up and then find out later that they dispute the ride saying they were never picked up at the address they requested.
I am sorry if this is a dumb question. I am an LA driver. Aren't you required to call the passenger and wait 5 min. In order to get the cancellation fee
+Arturo Vargas With Lyft, you are required to call in order to get the cancelation fee but not with Uber. With Uber, you only have to wait the 5 mins and then you can cancel as a no show and get the fee but make sure you screenshot everything as it's not always automatic that you get the fee from Uber :)
th-cam.com/video/XGqydlUpltk/w-d-xo.html
i used to text pax like you described on your vid, text then call and then cancel. Then i got a text message from uber telling me to stop doing that. it was something along the lines of " you have been contancting passengers more than your peers please relly on our systems technology........." cant remember the rest. have you gotten this type of text from them? now i rarely text or call them. i only do it when pin is in a weird location.
+Albert Paredes No but sometimes they just blanket send out those types of messages to everyone.. I wouldn't worry too much about it.
The only thing I see happening is this backfiring when u get the same passenger either that day or down the road. It may effect your rating if you cancel on enough people. I know it sucks waiting but there is a thing called Karma. So I would call before cancelling if they do not answer the phone then cancel. You can at least said you tried to communicate before cancellation.
+Craigs List Yea good point. Generally if I do cancel a ride, I switch over to Lyft or wait a few mins before going back online so I don't get the same pax again that I just cancelled on ;)
Got an question---You mention that you drive outside the area to avoid being re-pinged when it definitely says in the cancellation policy from Uber that your acceptance rate does not count against you---so why not just let timer run out?? Love your videos by the way!
what I don't like about picking up passenger is when it's 4 people and only one gets charge... they should have an option that uber driver put how many more passengers are with the main person that called uber not good driving a 3 miles with 4 people end get like $10.00 for all .
The Gamer & Pigeon Guy 21 that's a horrible idea and a good reason why taxi's are going out of business!
If the Uber app gives me the option of bailing out after 5 mnutes, I'm gone. $3.75 cancellation fee is like two UberPool rides at once in one third the time
That Driver Guy upvote X11,000
Thanks
How do you calculate the usage of you car per mile??
the, rideshareguy! what is "screenshotting? how is this done?
doesn't Uber require drivers to text or make contact w/rider before cancelling after 5 mins has elapsed?
+divinelez02 Take a screenshot of your phone (basically a picture of what your phone shows), it's different on every phone but you probably have to hold down a button or two.
And no they don't require you to make contact, but Lyft does.
My first Uber driver was canceled by customer but I accidentally hit start button because of phone signal was very low. And Uber charged money from customer.can you help me to solve this problem?please
what about lyft om new how do we do it it happened to me twice and i didn't know what to do
After 5 minutes (or 1.5 minutes for Lyft Line) you'll see an option to mark them as a no-show
I have found that if you wait just a little bit longer for your passenger they appreciate it more and provide better chances to receive a tip
There is a rideshare timer avaliable I the google play app store that not only gives you a timer for the 5 minutes, but it has to SMS message sending options. ... mist have for any uber or lyft driver
+Aaron “ad5smith” Smith Nice, I heard about that app, sounds useful. What's it called?
+The Rideshare Guy Rideshare Timer
Lyft app doesn't seem to have a text option :-( . only call. For Lyft you have to call 1st before hitting cancel. One time I was on the interstate goong one direction when I accepted a ride request. I realize they are in the oposite direction and I have no way of turning around until the next exit. I was wishing they would notice and just cancel on me. Fortunately they did and I was pleasantly surprised to see I still made $5. Off that. I had no idea they get charged a fee for cancelling. I looked into it and if I drive within the apps estimated time frame after a certain time goes by and they cancel after lets say 5minutes I get paid for it. If not they dont get charged the fee.
With Lyft, you are required to call/text before the NoShow button is shown! So it's a bit harder with Lyft!
I hit the "I have arrived" text when I hit the pin. That's it unless its a surge. 5 minutes is plenty of time for them to get to me. I cancel as soon as the clock hits 0. I take note of their name so if I get the immediate re request I can ignore.
Thank your for this information. I am a new driver. I have had to wait a long time or a person provides the wrong location. and i had hope there was a way to contact them. I cant find on the app a way to contact the passenger to let them know I am here or to cancel the trip when they take too long. I've tried to look on the app, but it does not give me an option to contact or to cancel the trip. Highly appreciate any info you wish to share with my problem....
+alday96 Hmm it's in the options section, you should be able to call and/or text your pax: th-cam.com/video/a4L7X-LaVWw/w-d-xo.html
I don't call the passenger, but I do send them a text if I don't see them when I arrive. I'll wait the five minutes and cancel if no one has made an appearance or responded to my text.
+Dan Annweiler Nice, I do the same. Although sometimes I will call after 2-3 mins if there hasn't been any contact.
I could definitely see taking advantage of this situation. Its easy to defend yourself, especially if you're picking up people in big apartment complexes that you don't know. You're navigation could have taken you to the west end of the complex but the entrance is on the the north end. You didn't know that, you wait around, you're passenger didn't come outside anyway and bam if you're lyft its 5 bucks in your pocket..
I guess I'm gonna have to have a pad and pen handy with me to note cancellations cause its easy to get caught up in another fare and the frustrations of a cancellation, and making money when you should note that you're entitled to a cancellation fee and you have to note the times, the rider etc for your paperwork..
In terms of the customer experience I'm not gonna feel sorry for them if they feel slighted. These are also the same customers who are tracking you on the app and can cancel on you at anytime for any reason, they know where you are and if they can't get themselves of their group ready to get out. They can wait some more there are other drivers out there..Its funny how they will get their stuff together when you all of the sudden put your foot down. Also say with customers who are gonna hurl in your car, if you tell them, at least with Lyft, idk about Uber, about that $250 fee they'll have to pay if they do in your car they all of the sudden gain this amazing restraint to hold it in..
+armst012 Good points - therideshareguy.com/ridesharetimer is good for tracking the cancellations and then just screenshot too :)
3 or 4 dollars take the money and run
erents1 -- NYC after uber fee it's only $3.34
I use this strategy all the time and wished more drivers did the same. This would make riders more aware and on time. Right after cancelling I keep the app on and if I get the same rider and they are pissed I tell them it is Uber's policy and it is out of my control and they should contact Uber.
Questions: New driver and I just bought a 40K 2017 8-seat Traverse AWD in Aspen and all I get is UberX requests, even if there are more than 4 people or if they have skis which is why we have an UberSki option. I recently picked up a family of 5 adults and 3 kids and they requested an UberX. Should I have added additional passengers on the app or cancelled and asked that they request an UberXL? Also... if I decide to only accept XL, how long before Uber shuts me down for cancelled requests? And... I had a rider request a ride from the base of Aspen Mountain where hundreds of people were standing. I texted and phoned to find out where they were and no reply. I cancelled and requested again with the same results. They requested 3 times and I had no way to contact them even though we had a strong 4G signal. Uber shut me down for 2 minutes during high surge and I lost a ride. Anything I can do? You can answer in a future vid if easier. Thanks for all you do buddy!
So if you ever get more than 4 on an UberX request you can let them know you can't do the ride (I would blame insurance or something like that as opposed to just saying NO) or you can also do the ride and then contact uber via the driver app and let them know it should have been an XL ride.
You can just ignore all X requests and there's no penalty: therideshareguy.com/how-to-take-advantage-of-ubers-new-acceptance-rate-policy/
So you couldn't call/text your pax? Usually I try to text if too many people and cell service sucks. maximumridesharingprofits.com/how-to-text-your-uber-or-lyft-passenger/
go to your uber office in your area and get the tech guru to split your car into two settings. One setting XL and X together....the other setting XL only.... ride on XL only toggle between both..
hi +the rideshare guy i am currently in the process of waiting for my approval to be a driver, i have a new 2015 black escape. would it be possible to change my status as a different tittle directed to a certain group, like business men/women for more of a "luxury" ride .. thank you! love your vids
+kevin belair Haha!
+godfatherNYC lol lol
+kevin belair Yea there are lots of drivers who market to a more upscale client and build their business outside of Uber... Most people aren't willing to put in the work though bc it is difficult, here's an ex: www.therideshareguy.com/episode24
+The Rideshare Guy thank you, much appreciated.
Hey Rideshare guy can you write a article on profiling a Rider with a picture. We as Drivers have profile pic so the passengers know who it is picking them up. d So why don't they have profile pictures.
Once you have been doing this a while you find what sits best with you. I use the Rideshare timer & set it for 6 minutes. I also send a text on arrival on most occasions. If it's been a bad night with some idiots then I might not send a text. You do have to give them the benefit of doubt sometimes & just wait the 5 minutes. It seems the safer option as too many drivers cancelling as no shows might eventually force Uber to stop paying the cancellation fee. You need to look at the big picture not just your little corner of it.
+Kevin o'keefe Yea good point, Uber is already getting rid of cancellation fees in some markets.
I'm a brand new driver and learning on-the-fly ... what do you mean by "minimum hourly rates" and "time guarantees" ??? ... is that why I have gotten pop-up notices from uber about having driven e.g. 2 hours and 45 minutes then trying to go offline and getting a prompt saying "...are you sure you want to go offline you'll hit 3 hours in 15 minutes..." ... are they paying me some incredibly low hourly rate even when I don't have any rides ???
In some cities, they offer earnings boosts or hourly guarantees but the notices you are describing are just mind games Uber likes to play with its drivers :)
therideshareguy.com/category/guaranteed-pay/
This is something that I would employ in certain situations, Rideshare Guy. I have gotten to a "spot" and at the very last minute, the rider cancels without even a call or text... or I get there, I speak with them either on phone or text and the next thing I know they are cancelling when I am already there or damn close by. So, YES, I would use this strategy unless, I was not absolutely sure of the pick-up location. Some of these "riders" tend to be very inconsiderate of the "driver's" time, so "training", YEAH, that is an accurate term for some of them.
+divinelez02 Yea some pax can def be inconsiderate.
+divinelez02 Always keep a record of those that cancel rides in this way. Fool me once, shame on you, fool me twice, shame on me. If riders abuse the system and some are malicious and want to see you waste time, fuel etc (Often disgruntled taxi drivers), you do not want to repeat the same mistake twice.
I am a relatively new Uber driver. I'm like you, I typically implement the call/text the passenger strategy to get them out the door. It's very frustrating, but I felt like this was my only option. I appreciate you talking about this strategy. One thing I would be concerned about, that you may or may not have answered already, is when is the passenger able to rate you? Only at the end of the ride, when you accepted the ride? Because if you're canceling on them, wouldn't they be inclined to give you a 1-star rating? If they can't rate you, then I think I'll be implementing this strategy often. Thank you for your time.
If you never start the trip, they can't rate you. So if you cancel on them, no rating :)
Perfect! Thank you sir. Side note, I watched a previous video of yours about asking to only drive XL, not X & XL. You may have done an update video on it already that I didn't see, but I wanted to let you know I went into the Vegas office today and they said they no longer allow that. Maybe I have to email them the request instead. I thoroughly enjoy all the tips you've given. From a former Vegas cab driver, thank you. :-)
They are taking the option away in some cities but I found an even better strategy here! therideshareguy.com/how-to-take-advantage-of-ubers-new-acceptance-rate-policy/
Excellent! Thanks again sir
Didn't you recently send an email saying uber legally can't deactivate for low acceptance but they can deac when cancelation goes above 11 12
I only establish contact if the ride is in surge but if ride is base fare I'm not putting in the effort
If I go to a location where the pax is obviously underage, can I still get a cancellation fee? If they aren't the person on the account as well?
You'll likely have to fight Uber support to get a cancellation fee in the event of an underage rider. To make the process easier, it's best to wait five minutes before cancelling and selecting "no show."
What if I have them cancel? I drove 16 minutes for a kid. It was his dad's account. Can I report them too?
A few days ago I did not contact the passenger and cancelled after 5 minutes. At first they gave me the cancellation fee but the next day I saw they had taken it back.
Hmm what'd they say?
I’ve had people give poor ratings for calling and texting them when they make me wait. Although, I do call after 5 or 10 minutes, this doesn’t seem like a scam, it seems like the right idea.
I treat passengers the way I would want to be treated. When I arrive, they are sent a text message by the app telling them that I have arrived. After two and a half minutes (half the required waiting time) I send them a text myself telling them that I am outside waiting. When five minutes have passed and their butt is not in the seat, I cancel.
If I cancel because of a no show, I will always take the app offline for a few minutes. They don't get a second chance with me. And, I'm not going to give them an opportunity to give me a low rating because I canceled on them the first time.
If they have the nerve to be behind a security gate and they have not contacted me with information on how to get through the gate, I wait the five minutes and cancel - no text, no phone call, nothing. They should know better than to request a ride from behind a security gate and not give the driver the code or instructions. After that happens to them a few times, they will learn.
I've been texting as soon as I get to the pick up location and if they don't contact me within 5 minutes after the text has sent and they are no show I'll cancel. I feel like this is an ethical approach. Do you have any thoughts or suggestions about this practice?
+Matthew Perkins I see no problems with that.
+Matthew Perkins That's exactly what I've started doing. And if the pax is in a giant business park or apartment complex, shopping mall, etc. I expect them to make a fucking effort to help me find them. When it takes 7-8 minutes to find somebody my blood boils.
The passenger called me screaming as I did not receive a subsequent request and they were still able to call me through the app.
like it will definitely be using it. time is money in this game.
+Semab Zafar can't blame ya :)
When you cancel the grey hat- wait for the group to come out of the bar - do you hit r"ider no show"? What is the reason logged for cancellation?
+Leonard Marcel Yea if you hit rider no show you'll get $5 if it's after 5 mins.
I used to wait but with the saturation of drivers, lack of surge, and with suggestions from TH-camrs I started canceling. I look at the waybill afterwards to see if their destination would have been worth it and more often than not, I made more money canceling. a good 100% of my cancellations have been minimum fare trips. dont know if its a coincidence or some special correlation.
Yea I know what you mean.. would be interesting if there was a correlation :)
Do you mean you cancel without even going to the pick-up location? If so, that is not OK. A passenger who correctly gives you the proper location and is waiting for you to arrive is then charged if you unfairly cancel for no reason. I would definitely fight this with UBER if this happened to me and I'm sure it wouldn't look good on the driver. If you mean you cancel after waiting the obligatory 5 minutes at the pickup location - then OK; I understand.. but I've read complaints from quite a few passengers about fraudulent cancellations by UBER drivers who never showed up - and then the passengers got charged!
If it's pool I don't call they have 2 minuets but I always call on x and xl
Idk I don't think it will work for me clients usually are outside already waiting before I get there and they already know who I am before I even point at them I mean can I cancel before 5 minutes and get paid?
+Eli Laguna If pax are outside waiting, that's the best case scenario. Take em :)
Lyft lets you cancel after 3 minutes and pays you the full $5.00 but their pax are usually ready to go when you arrive. I also have to check with Uber to make sure I get the "no show" fees.
+Adam Wagener Yes you gotta stay on top of it!
+The Rideshare Guy i imagine uber has an algorythm to see if an individual driver has above norm numbers of no shows or cancelations?
M Asynaps-- Yes they do. I had a somewhat frequent cancellation rate, and they notified me it was high. But mine was more of the "don't charge the rider, i just took this so it wouldn't hurt my acceptance rating before i cancel an go offline" variety.
We as drivers shouldn’t have to call are text them ,when there 5 mins is up leave..... so they can learn to be out side ready to go for the next driver.
This is not a strategy. After 5 minutes I will call or text, if it goes to voicemail(it always does, cause only self centred people make you wait), I drop the ride, turn off that platform to ensure the same passenger doesn't ping me again get a ride and leave bad feedback, turn on the other platform, drive around the block and park. Sometimes I will just turn on the other platform after 5 minutes and if I get a ping from them, I will then cancel the original ping, take the $4 and then go strait to the next stop.....you gotta hustle to make money at rideshare, no deadhead, no downtime, no games with flaky passengers
I’ve had Uber drivers try this to me I was in the pickup spot and she was just driving around down the block had to pay 5$ but I complained so I got it back
Uber only gives us $3.25 for cancelling.
And on Lyft (who gives us the whole $5) you have to call the pax to get the fee no matter how long you waited on them.
Also, if you constantly cancel instead of taking the trip you will get deactivated.
As a driver I waited 75 min in staging at the airport for a Lyft ride. While I was headed to the terminal they canceled. Then I had to return to the bottom of the list. I say show up or I will cancel your "a" and take that fee. : )
+Linda Bloom Wow that sucks, they need to fix that..
Can the passenger give you a low rating because of cancelling their Uber ride they requested after accepting the request but before starting the trip?
+Ribin Mathew No.
If someone called you they really should be ready. The rider can always txt u to say they will be a sec but more than 5 min??
This totally would not work in our area but pretty smart....
I used this method quit often when I was catering to the college crowd. You would make more doing this than driving them to the local bars. Without dealing with obnoxious behavior bad ratings and getting your doors slammed like a 57 Buick. I no longer cater to that crowd though and my ratings went from 4.74 to 4.92. I figured this out when they all left for xmas break. And I did feel like I was doing the next uber driver a favor. I got a call to a bar early morning one time from a guy. I pulled up out front looking around I see a guy siting on the curb holding a phone and puking his brains out. It was him for sure. Waited 5 mins cancelled and moved on, no thanks hommie
The passenger can see me coming from the minute they requested me... I'll gladly wait my 5mins but at 5:01 I'm out.
A recent spin on this is when the Uber driver supposedly arrives for pick-up and then hides in a nearby parking lot. He sits there and does not contact customer. Customer assumes he's taking too long and cancels or the driver cancels. Pissed off customer calls for another Uber and lo and behold, the (same!) driver shows up out of nowhere, picks up irrate customer and charges him Surge pricing. Horrible!
+JustCurtis FromCanada Yikes that is frustrating but if this happens to you as a passenger, you can always e-mail Uber (reply to your email receipt or contact through the app) and they should credit you.
+The Rideshare Guy I did that and was credited, but this shouldn't happen in the first place. I can understand if I was late coming downstairs and the driver had been waiting too long, but you shouldn't encourage drivers to cancel like that, it's dishonest and can lead to bad ratings.
+JustCurtis FromCanada I'm not encouraging drivers to do this - just bringing the issue to light.
it honestly depends on my mood. if I'm in a ok mood I'll wait and send a text. sometimes I wait and play games on my phone n I've been there for like 10 minuets then I cancel. if I'm in a bad mood I legit just wait 5 minuets and cancel on the dot.
oh I think you said something like should drivers be responsible to text passengers to get them out the door. (wasn't paying to much attention sorry might be talking out of my ass) no its not our responsibility. they're adults and should know when to come out I've used Uber as a passenger and it showed me exactly where the driver was and how long it would take him to get to me. there is really not an excuse. if the passenger needs time. then they should text us letting us know. it could even save them that $5
+Arnulfo Tapia I think I said it is pax responsibility to come out on time. But at the same time, we all know that they don't, so in order to expedite the process, I may text/call since if they come out after 3-4 mins every time, that is costing me money..
what about calling the customer when you get a request and finding out where they are going. If it is a short ride ask them to cancel and get another ride.
+Hannah Jooon I suspect that would create a very bad pax experience and Uber will not be happy with you.
Well I know my boyfriends mom does it and she's been working with uber for 1yr in a half. I don't really feel comfortable doing that. But I switched to lyft. I make double the money with lyft working in LA in the mornings 6AM - to 2:30 maybe 3:30pm depending on how much I make. And I do 10 peak hours. So I make 100% and it works out for me. I'm making 800 -1100 a week. 40 to 50 hrs a week. So I'm happy.
lol I do like this. Nothing says that you have to contact the passenger in any way though. I didn't always do that though. When I first started I used to text the person when I was on my way and tell them what I was driving and I'd send another text when I got there. The app will notify them when the driver is at their location though so what's the reason to notify them? They know you are coming and should be ready for you.
The notifications don't always show up though and they're a lot easier to ignore than a text. I've done hundreds of rides as a pax :)
I've only taken a few rides. The way I look at it though is the person should be waiting and ready to go when you get there when you pull up. None of this waiting inside and oh I have to do this and this before I can come out and get in the car...
'
when I get there I don't text I work for Lyft we get $5 if they don't come out I never text
Lyft now requires you to call the customer as if they don't know that you've arrived 🙄
you have no obligation to contact the passenger if Uber has notified you that the passenger has been notified. So, canceling after the five minutes for a no show is perfectly legit. That being said, the passengers are usually waiting for me and if they notify me they are running late, I'll wait for them to come out. I'm NOT waiting for sloppy drunks who aren't paying attention to their UBER app or need to be poured off their barstool.
I usually wait a min and then give a call that I have arrived, then if I cannot contact them, then I send text, at the 5 min mark I will give a last call and leave a message "hi I have tried to call you twice, and texted and have received no response, I am going to cancel this ride as a "no show". If you still need a ride please make another request when you are ready."
Sometimes people pick up after the first call and are happy that I did call because, for whatever reason, didn't get the message that I had arrived.
+Shelley Severin Yea the notification system does not always work well on the pax's end so they may not know you're outside.
I always call with 1 minute left and ask where they are going. If it's a small ride I cancel and charge if it's worth it I'll wait the minute or two
The problem with calling them and canceling is now they have your number so they'll be calling you, asking where you went.
we should file a class action suit against uber ... they were giving numbers out and that is breach of contracts their system is flawed .. yes they are calling a number that is not yours but if you dont answer or it goes to voicemail the damn recording leaves your number thus giving people access to your private information
they arent suppose to tell you where they are going as you know. I get you but. you are reasonable. we are between uber and public
My strategy is I wait 90 seconds then text them saying "Hi ______, do you need a minute?" They always respond in some way or it at least urges them to get out the door sooner.
Doesn't uber notify when driver arrives? I know Lyft sends a text message. Why should you have to notify?
They do but it's just a notification from the app as opposed to a text. And as a frequent pax, I can tell you the notifications don't always work that well.
I call almost every person when I arrive if I don't see them, just to make things easier. IF they don't answer, I wait 5 minutes, call again. If I don't get a response by then I cancel and move on. I can see where it is a problem if people abuse it, like don't txt, no call. no contact at all, then cancel. But I like it because I'm not gonna sit there for 5-20 minutes just waiting for no one.
+Derek Schwartz Yea I definitely feel ya on that one.
Yes you should call, if you don't you're a dbag. Give person a chance maybe they fell down steps or have a broken leg. They will come quickly if you call, if they don't answer wait to 5 minutes and cancel/get paid.
I think it's fair. However apartment addresses almost never work out on GPS and that's not very fair to riders. Also I've had passengers show me their phone explaining that the app didn't tell them we arrived. And it truly didn't. So I'll text them, say I'm there if there's no sign of them. If they don't respond and the 5 minute mark comes up I'll cancel. If it's a shady pickup point, it's not fair to just be like "well this is where uber told me to be." If I know I'm in front of the right house and there's no sign of them I'll cancel figuring they requested the wrong address. Now if they call you when you arrive and explain they put in the wrong address, do not cancel until the 5 minutes passes. Or wait for them to cancel. It's not fair that I drove 10 minutes to a pickup and you just now noticed you have the wrong pickup address. I had one passenger wait until I cancelled but I never did. I waited it out to the 5 minutes. If they call right away before you start moving explaining the correct pickup, that's good practice, they're on top of things and I'll go there as long as it's not way out of the way. They can see me coming, I wish a lot of people would be standing outside ready to go. But 90% of the time that's not the case.
Do you carry a firearm while driveing, i carry mine but have it concealed, wnted to know yours thoughts on the next video
No I don't but we have touched on weapons here: therideshareguy.com/are-uber-and-lyft-drivers-allowed-to-carry-non-lethal-weapons/
What is the current referral bonus if I sign up through your link?
+Mist Holley Depends on the city, e-mail support@uber.com to ask :)
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The Rideshare Guy
Thank you
What I dont like is they take so long to get in the car and get situated that its pst the 5minute mark and the app automatically starts calling them from my phone for me !! Thats be ause I dont hit the pick up button until they are all ready to go and buckled in because youtbe videos I watched people said passangers can get mad i you do that before its time to start driving to the destination. I think we should still hit the pixk up button so they know we are serious about them not taking their sweet time. Like thi one lady who had unruly kids jimping all around in the car acting crazy I was about to speak up and say something to her kid when they finally listened and buckled up and sat still so I could start driving.
I already do this unless I am feeling extra patient.lol
I feel ya :)
I like your channel , nice job
its a good move for uberpool. 2 min wait time and most these people jump in my car for $2 anyway ($1.50 after ubers 25%). cancel and get the $5 - $3.75 after fee without having to take them
Yea I do it on pool all the time.
I had a passenger that was almost late. She had 3 seconds left as she was opening my door.
To put it simply, like attracts like. If you're conscientious of doing a good job and having a good time doing it, the experience of your rider is going to be reciprocated, 9 times out of 10, if not more!!!!
+Alma Marks well said.
I had a rider who was standing in on the sidewalk in front of where I pulled up. He was talking to his buddy. Glanced at me but never acknowledged that he was my rider. I waited over 5 minutes while he's still talking away. I cancelled and drove away and within 2 minutes he pinged me to come back. He got in the back seat and kinda gave me the cold shoulder but never said a word about the cancellation. If he had done so in a hostile way I would have ended the trip right at that moment. As it was he was going to the airport so I made $16 plus the $4 cancellation fee. Plus I got a little smug satisfaction LOL
I usually call and will try and connect with the rider. If they don't answer, I'll wait the five minutes and cancel.
what? you have a problem with working 8 hours doing pickups and waiting but only getting paid for 3 hours?
I start the clock when I arrive. If 5 minutes go by I am gone. The passenger can not rate you on a cancel. A lot of times they will move their pin and send you to the wrong location. If this is the case, I will find out how far they are going. A short distance..automatic cancel. A long distance..I will consider taking the ride if they are not too far away. Uber is very fair about the cancel if you are waiting 5 minutes. Uber is happy because they make a dollar and the customer is going to request another Uber.
Now during high surge/bar pickups, I contact the customer and tell them I am on the way and confirm where the pickup point is at. Making a quick pickup during high surge will enhance your income. Often I can catch 2 or 3 rides during a surge as long as I am not waiting for passengers.
Good strategies, might make for a good guest post if you're interested? :)
Or uber's shitty software gives bad geolocation for the passenger and driver.
This customer and Uber hostile attitude...along with Uber's general crap..is why customers have left in droves over the last year.
The app and drivers are how consumers "see" Uber.
Good job :)
Joseph Messineo one time this guy did put in the wrong address but he was drunk and I beleivef him that it was an honest mistake. He was from out of town and the fact the pin was at the hotel he stayed at mae sense. He was only right across the street at the gas station. He was so nice I wasnt even annoyed like I usually would have been. I ended up having a great conversation and got a cash tip from him in the end of the ride.
Serves em right. Time is money, which we aren't getting paid enough as it is, so yeah, do this.
dude I have that same lamp in my house lol