The main issue is refrigerator overfilling the ice tray with water. A lot of videos claim sealing up the compartment with RTV sealer, but the frost build up is a very minor contributor. The overfilling of tray has two causes. The water filling of tray is just a timed water valve opening. Higher water pressure can overfill the tray. Also, ice chips may stay stuck in tray when it ejects ice, leaving less refill volume causing overflow. The actual tray is not flipped when it ejects ice. There are only plastic fingers that rotate around to push the ice out of tray, over the edge to drop into the bucket. Likely as ice tray gets older it gets its plastic surface scoffed up so it is more likely for ice chips to stick to it. I can improve my operation by backing down my water line valve I have in garage, but this unfortunately also makes the front water dispenser flow rate very slow. A better solution is putting a small plastic valve on the grey plastic hose going to the ice maker on the top backside of refrigerator to adjust the water flow rate to ice maker. Also need to check the water tube position above the ice maker to make sure it is not pushed in too far. It can spray water all over the place resulting is ice buildup all over the top of ice maker mechanism. You can adjust the tube's position by pushing down on grommet around tube at backside of refrigerator and push tube in or out to get proper position. Samsung has some 'Band-Aid' improvements. They have an enlarged overflow drain tube replacement on the ice maker auger screw drive assembly, a couple of drip guides to put on cooling tube loop, and a replacement computer control board that increases the drain tube defrost time between ice making cycles to better melt ice clogging up the overflow drain tube. It may also be shortening the refill valve opening time to reduce tray fill. Better to have slightly smaller ice cubes than a jammed-up ice maker. The longer heating time on drain tube is the most effective part of their fix, but it is also the most expensive part requiring the whole computer board to be replaced. For the drip guides to have any effect, the refrigerator feet leveling needs to be adjusted so the refrigerator has a slight downward tilt toward back of refrigerator so condensate water on cooling tube rolls down to back of tube where drip guides are located.
Omg!! I am so glad I came across your video. I was minutes away from putting my fridge near the dumpster in my alley. I’d looked at countless videos and yours was the only that mentioned the top part of the ice maker that freezes over preventing the ice maker from making ice, which was my issue. Thank you a million times.
Thanks for this. After a year of fighting to get our money back on a Frigidaire refrigerator we bought this Samsung two door upper freezer model and it just now a year later is freezing up in the icemaker. I'm livid!!!! It would have to be one of those days when everything was going wrong too!!!! I will take your advice and use my hair dryer on it. I'm retired and can't afford a new fridge. Thank you!
Our Samsung was doing the same thing. My husband removed the whole ice maker. It's in two parts. There is a vent or fan in the very back that has frozen up. If you defrost that vent and reset the ice maker after you put it back together it should work for a while. Ours has worked for about 2 years with no more problems. I found a you tube video that tells how to remove the complete ice maker. Hope this helps.
I appreciate your comments about the potential cost of having a tech come out. Thanks for passing that along because I was thinking about doing that too...
Same thing here. Known defroster issue. I live in a rural area with no Samsung repairmen, it was still under warranty, so Samsung gave me another fridge! I chose the same model before I realized this was a known issue!
I’m a year into a Samsung Family Hub and yesterday (Thanksgiving Day) mine stopped working 🤬. Looks like I’ll have to add ‘blow dry freezer’ to my monthly chores list. Thank you for sharing your experience.
Thank you. Yep. This is the problem we are having. Right there with you. Going to try the hair dryer. What we found in another video, was the cause is the water is spilling over if the refrigerator is LEVEL The FRONT of the refrigerator needs to be higher to prevent this.
Thank you so much, this info really helped me. I had same issue for this refrigerator and this time its stop making ice, and never realized about what is that small button function, then bam yes hopefully it will comeback making ice Thanks you
THank you! I am more handy than I am handsome, and I was about to remove the whole unit to defrost it. Now I am using your hairdryer solution. great hack. good video.
Having the same problem but its at least once a week, i had a repair man come once and told me info, they are junk! No more Samsung products for me! thanks for the video
Have the same issue, luckily we bought the extended warranty through Home Depot. After multiple repair calls, Home Depot gave us a full refund since it couldn't get fixed. I usually don't by extended warranties, but I am glad I did for this thing.
Everything you said happens to us and we do the same thing! And I totally agree about never buying their appliances! Same thing here! Drives me crazy especially for the money we spent....
I saw two comments in here that looked decent for solutions and im trying them both. first one was.. the rubber gasket that was leaking water, and a) if it can leak water B) it's leaking air, and the wet ice and ice build up definitely speak to that. Second was the tilt of the fridge. I got my level out and it was indeed slightly leaning back. I don't think this is the problem, but i'm trying both idea. While wheels are convenient for cleaning behind.. they don't have a mechanism to raise or lower the fride as far as i could tell so i put some shims under and raised it about a 1/4 inch. in the front. I will actually come back and update this, as it has been a pain in my A** since i bought the house.
So I pit shims under it... Put filler in that rubber surround and caulked along a seam I could see light leaking into the ice maker compartment... Its still happening. Not as much but still leaking :(
Great video! Thanks!! I could not agree more, stay away from Samsung appliances. I spent $3K on refrigerator and it has been a problem since it was delivered.
Same problem on my end. I noticed it occurs when I am away for a week or longer. I use a hair dryer as well to remove the ice and defrost the ice maker.
I read where there is a wedsite and i joined ,,,,,I had a washer that says explodes all they did was send was a sticker that went on the cycles and now i can only wash like 5 towels alone and one fitted sheet any hoo the refrigerator is a nightmare the stove is a nitemare i remodeled my kitchen and laundry room bought all Samsung but the Only Maytag was the dishwasher and i have had no problem with it ....My dryer Samsung i had to trash it after 2 years!!!! No junkman wanted it i had to call the city to pick it up....The Pulley kept Burning up on it and kept the belt buring to me that was just a hazzard!!! .I heard we won't get but like 200.00 toward a new appliance!
SAME!! We bought a suite of Samsung appliances -- range, french door refrigerator AND dishwasher -- and ALL fail. Never again! They need to stick to cellphones. Truly.
Samsung apparently starting offering free service for fridge models 2013 onward. Mine is unfortunately 2012 and they do not support it even though my ice maker is not working
Samsung needs to STEP up!!! I want a support group. I spent 4+ hours yesterday with a shop vac blowing up the ice chute just to get bucket to come out. so annoying!!! I cant afford another expensive fridge right now. grrrrrr!!!!
I’ve used the hair dryer method for couple years and it works, but timely. What’s faster is to place a container of boiling water in the ice maker cavity. In about 30 or 40 minutes, voila, it’s done we can go back to making ice again. Hope this was as useful to you as it was to me!
Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try
@@navyretired230 Can you tell me what portion of the warranty was still in effect? I'm where they'll cover the heavy stuff but not the labor and I just can't afford the labor. Plus they basically gave us the runaround telling us it was covered if we could show proof we purchased it when we said we did but when we showed them our receipt they said we had to pay the labor. Honestly, that's a load of crap considering this issues been going on since we bought the fridge.
most if not all french door refrigerators with ice in them have issues eventually. As the ice maker is located in the fridge and not as strongly insulated which makes it warmer and prone to issues. This is why my rentals all have side by side with the icemaker in the freezer side.
There is another You Tube video that states a crack develops on the left indention. You can place a flashlight under the ice maker left ledge and if you see light, then you have a crack. Dry area well and place a bead of Clear RTV silicone along the left bottom from corner to back. One dry, this fixes the incoming moisture which causes the ice maker to ice / freeze over.
Same problem here. I used my hair dryer the first 3 times then found several videos here and found out Samsung claims they can tell you used a hair dryer and that voids the warranty. So I tried doing a forced defrost. Worked 3 times and now won't work. I'll go back to the hair dryer. Thanks for the tip about using the chopstick. Mine gets a huge chuck of ice at the very back and it takes forever for the hair dryer to get rid of it. And of course it comes right back. I'll also join you in saying Samsung products STINK and I'll never buy another one.
Had several Samsung appliances. HAD!! wash machine was 2 years old. completely rusted out and computer board fried. was told, by Samsung, that I am having problems because it is in a humid area.....like the laundry room???? Also, I live in the desert. My wife called me at work to complain about the shaking and jumping it was doing and then said never mind, it just caught fire. I purchased it from Lowes, and they made it right.They swapped it out for an LG that is 4 years old and works flawless. I buy ALL appliances from Lowes. They, unlike Samsung, know how to treat a customer.
Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try
I also will never buy a Samsung appliance again..I live in the UK and as I speak my husband is using a hairdryer to defrost what was supposed to be an excellent fridge freezer.....not happy.
Same here! When we put away groceries we wait until everything that goes in the fridge is ready to be put in the fridge at one time! Leaving the doors open for 7 min or so is what is causing the freeze up on the line! Just a thought! Thanks for the video!
I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.
When you push the blue manual advance button the ejection fingers rotate around ejecting any ice, assuming it is not jammed up with ice to prevent rotation. The reason not to repeated hit the button is at the end of rotating the fingers it refills tray with water. If you hit it again before it makes ice it will double fill and overflow tray, creating more ice buildup.
Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try
Have had the same problem. Replacing the ice maker, bucket, and door seal in the morning bc I have damaged them defrosting a few times. However I turned the seal around on the piece that clips into the door about a month ago and haven't had any trouble since. Only replacing the parts BC I DAMAGED THEM.
Have been dealing with this for several months, but was able to knock out ice, reset then it works 4-6 weeks. Now, however, I can't even get the darn thing out so guess it is frozen inside. Grrrrr...did order repairman, but if I'm throwing $400+ towards a repair that likely will not work, need to think about another...groan...lots of money wasted. May need to look into the class action suit, if it would even make a difference...So sorry for all of us that have to experience this.
Same problem here with our Samsung RF28HMEDBSR/AA-004 refrigerator. Ice maker freezes up once a month, and have tried sealing the compartment with RTV, but no success. Frustrating. Class Action litigation hopefully will help.
My fridge is doing the same thing . So I got on Internet to see if there was a way I could trouble shoot ,, thanks to this video I was able to fix my ice maker ... Thanks to my peeps that have Samsung frig
I’ve had mine for about 5 yrs ago and after 2 mths I started having this exact I’ve maker problem, I also purchased a washer and dryer. In short, I will never buy Samsung appliances EVER again
Samsungshit totally avoids the responsibility even knowing that I had complained about it when it was in warranty. Their service department called me a week later, the service was would be around$150 and would not include a new part which seems to be around $300, ridiculous. Their lack of importance with this problem everyone had deserved a class action lawsuit
UPDATE: to those wondering about a class action suit, there is one! Go to FB and look for the page Samsung Refrigerator Recall USA Now. I found that site earlier this year and they provide steps to get your money back on these POS fridges. I filed with NJBBB and was refunded $2400 because the ice maker is a defect. It's a bit of a process but worth it!
Where can I find that recall page. I so so so so dislike my refrigerator, I got mine with the house I bought and I am so ready to chuck it into the bin.
Yes I totally understand you all their appliances are horrible. I have replaced both parts in the ice maker a d it worked fine until today. My problem is the fan in the refrigerator just stopped working sometime last night. It has been making a noise for months and months. I guess it has to be taken apart to defrost and I think then my ice maker will keep my ice frozen well see.
After this same issue we decided to shut down the ice-maker, turned off the water and hit the icon in the front panel that says Ice-maker off/on. now we just use Ice cube maker old style in the lower freezer. It was getting so bad it was freezing up the entire upper half of the refrigerator. we had to shut it off completely over night just to get the fans working again. they were freezing up ad stopping from to much build up behind the rear panel.
Bought the same model in 2011. Within the first 2 years, we had to replace the computer control board. Later, the top ice maker stopped working and then the bottom ice maker stopped working. Had to take the top small shelf out of the freezer because condensation would drip along the freezer drawer's edge and re-freeze. This causes the bottom freezer door to not close tightly and then the water leaks all over our kitchen floor. A bath towel lined up along the bottom of the fridge is a fixture in my newly remodeled kitchen. Spent a fortune buying this Samsung and now have to buy ice at the store. A friend who is in the appliance repair business will not service Samsung products because their service support system is awful. We have also had sheets of ice build up under the middle of the fridge drawer. The Twin Cooling system has not been perfected and you are better off getting a full fridge unit for the kitchen and then a separate freezer for your garage or basement. I will never buy another Samsung product as long as I live.
Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try
Fridge section would not cool and ice maker froze. Pulled plug for 10 minutes to reset. Used spatula to chip out Ice in ice maker. For now, everything works, but I see frost slowly forming again in the ice maker. Will try forced defrost next from front display. Is any lawyer starting a class action suit yet? My fridge is is about 2 years old.
There's a defrost feature built in the fridge. Watch the youtube video that tells you the sequence and it will defrost on it's own. That's what happens when you have a bottom freezer with a drawer so the ice machine has to go in the fridge.
Yep. Not great appliances. I'm having the same issue. I should've known. There's no defrost feature, so likely going to happen often especially in humid conditions
Same issue here! I have your same refrigerator and have changed the icemaker three times! It was under warranty but now it's not! This is unacceptable! I am looking for the class action lawsuit and joining them!
Our Samsung fridge has been doing the same thing. We’re done with it. Monthly defrosts are normal. 5 years old. CRYING SHAME. $2500 and I have to perform maintenance on the ice maker monthly? Last time hopefully was last night. I WILL NOT PAY FOR A NEW ICE MAKER. We’re getting a new fridge, anything BUT A SAMSUNG.
Samsung now stands by their machines. Call the customer service number. No questions asked, they sent out a new icemaker and scheduled a technician to install. Have not had a problem in the past year.
We had our ice maker replaced under warranty but it continues to have same problem. I use the hairdryer method to defrost also. i would be very interested in a class action suit if one would got started. Any idea how to get one going because there appears to be quite a few of screwed over on this product!
At least you have a reset button. Mine doesn't. Its not clogged with ice..and just stopped making ice...again. Its like they stop making ice for various reasons...not just one. The filter,the line,the icebergs...always something. And should somebody ever breath on the front settings?..its Einstein time to get it going again.
I am currently having the very same issue with my Samsung refrigerator. I am usually a "Samsung guy", as I love their cell phones and their TV's, BUT... As you have found, they DO NOT stand behind ANY of their products, and they show an outward and blatant apathy to any issues you might have with their products. I purchased an entire "suite" of Samsung kitchen appliances about 4 ~ 5 years ago, and the fridge has broken numerous times - this same issue and the "Twin Cooling" unit freezing up and locking up the fan inside of it. Samsung replaced that part for me for just about $400, but I have taken over the MONTHLY repairs myself. My Samsung oven has broken twice, and my Samsung dishwasher is giving us a lot of trouble now too (I think it might be a faulty sump pump). The Sears techs told me that my Samsung microwave will most certainly be the next to break. I love spending THOUSANDS of $$$ on these items and getting maybe 5 ~ 7 years out of them before they need to be replaced. Our parents (or grand parents depending how old you are) would buy a refrigerator and it would last 20 years - no problems! Ugh, rant over. Have a nice day. :o)
Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try
@@navyretired230 Thank you so much for this! Samsung came out yesterday and replaced my DEAD ice machine in my 9 year old refrigerator - for FREE! We have ice again for the first time in YEARS! Yay!🤩
It's the design flaw of having the ice box in the refrigerator area and not the freezer. If you open the fridge door too often or leave it open too long it will affect the temp of the ice box. This leads to melting, when the temp eventually lowers back down after you close the door the melted water refreezes causing the ice to all stick together and stick to the box's walls and channels clogging up everything... So 99% of the time the ice mader isn't broken, you just need to defrost it. Pain in the butt due to the bad design.
i thank you kindly for your video it fix my Samsung RF28HDEDBSR ice maker( stop working 2nd time in 10 months from brand new. PLEASE, NEVER BUY SAMSUNG FRIDGE.NEVER.NEVER.NEVER........ MY DAUGHTER HAS THE 4 DOORS ,cost 3500.00 ,SHE has to Throw it away in 3 years, cannot fix it by the technician. PLEASE, NEVER BUY SAMSUNG FRIDGE.NEVER.NEVER.NEVER........
also don't go with bosch either we had an issue with ice getting stuck and not make any more ice and we open and closed the ice bucket so much that it broke off the thing that holds the door in that had it held closed with duck tape and went my dad could not get crushed ice out that's when finally went out and bought a new refrigerator we went a kitchen aid and had zero problems with it
We are having the same issues and my parents bought the exact same fridge she has. We had the fridge for 2 months now. And all of a sudden it is not making any ice🤦♀️🤦♀️
Have had the same issue with two of these Samsung refrigerators. Even replaced the ice maker on one of them with a new “improved” design. Issue continues just as before. Will never ever buy another Samsung product of any kind again.
I am having the same problem. It was new when it started. Just like you the top shelf is frozen solid....Samsung is not good to do business with as they do not stand behind their product. I will never buy anything from Samsung....I will try your solution I hope it works
Have this fridge, same problem. 2nd ice maker in it. Sams problem. Won't buy another. Maybe call Samsung, I've seen in Florida a class action lawsuit where Samsung is not giving refunds based on the age of the fridge. Worth a shot. I'm going to check in to it. Got the time since we aren't allowed to go anywhere for a while
I am defrosting mine right now. Same damn model in black. I had to replace the water dispenser door as it rusted out from the constantly dripping ice dispenser. Mine is not stainless. RUSTED HOLES at the bottom of the dispenser area. nearly $300 for a door that I replaced myself so who knows what labor costs would be. I have a Samsung dishwasher that I got at the same time and it has gone through a main pump motor ($195 for the part) due to a cheap rubber seal. Never again. Never. Please consider yourself warned.
Same issue!! I’d like to throw it out the window if I could pick it up!! Very irritating!! So tired of chipping the ice away and taking the blow dryer to it!!
Same here... i went back to the old days, i have to fill up water every day in ice trays from the 99 cents store in order to have ice.. because i got ripped off for buying this trash with warranty that won’t even cover this issue.
I was just thinking the same thing. I think we should really file a class action lawsuit on them. I will never buy any Samsung either. I purchased the whole kitchen appliances, the fridge, stove, refrigerator, and Microwave. So far when I put the pods in the dishwasher and close the little holder, it will not open when I set it to start working. I have to put the pods in without closing it and then gently close the door to prevent the pods from falling out. Samsung appliances only look attractive. Their products SUCK.
Reference, my comment above. Suit on other issues (freezing of coils behind back panel particularly) show a company strategy to make product liability actions very expensive indeed. Even class actions.
I AGREE! Great phones, LOUSY appliances. What's worse, this was a known problem when "we", as in both you and I bought this JUNK. Three years ago Florida started a class action suit against Samsung and I wish they'd include other states. Some Florida residents got a full or partial refund. For me, it's past its statue of limitations. Unfortunately, you don't know you've been had until it's too late. Fact is, I bought this item from Sherman's and they could have warned us it was junk. Better still, they could have just refused to sell products that do not meet quality standards. Fact is I sunk everything I had into this refrigerator and just can't afford the repair bills. My eyes glazed over at this beautiful stainless steel refrigerator and I never thought to check the reviews. Besides, if was from Sherman's and manufactured by Samsung, what could possibly go wrong? Who knew their customer service didn't give a squat about quality. Fact is there should have been a recall and redesign 5 years ago. If they stood by their products, it would have happened before I bought this trash. I was a lifetime Samsung fan until now. I haven't owned anything but galaxy phones. Hubby went with an apple I phone last time and I now have the Nokia. If they can't stand by their products, neither can I. I will never buy another Samsung anything.
Samsung needs to be ashamed. its not only this ice maker but I have never had to replace shelving on a fridge . most of my door shelves cant hold the weight of condiments like the white old refrigerators!! this is so bad !
my fridge alarms are going off a lot, the ice maker is turning itself on and off and the water filter keeps doing the same , i have never hooked the water lines up to the fridge, either one, there is no water line to the fridge at all , but the alarm goes off all day and night this never happen before and we love our Samsung it has worked very well we got it back in 2007, and we checked everything that sets the alarm off, all good
Problem SOLVED. Like some here I thought the issue was that putting an icebox @ 0F in a fridge @39F was asking for trouble with leaks and in fact the back of the door seal that touches the icebox can leak allowing 39F air into the icebox. But, I finally realized it's the 72F humid room air seeping through the ice chute seal into the 0F icebox! 1) Evidence of early complaints stated folks had ruined hardwood floors from water leaks - if the Ice chute door mechanism you can hear closing after getting ice sealed properly that would not happen which you can leak test by pouring a little water in. 2) I poured water into the back of the door and the chute seal didn't seal water let alone warm air - bingo. 3) Removed ice chute mechanism behind control panel plate and found seal, while undamaged, had small amounts of calcium buildup preventing a perfect seal. 4) Cleaned seal and replaced closing spring and voila! No more humid 72F air entering icebox causing frostup. It was never about the heat transfer from the fridge compartment to the icebox and always the heat and humidity transfer of much warmer and more moisture laden 72F room air entering the 0F icebox. Even with this finding and solution, as a mechanical engineer, I can say that having to periodically clean the ice chute seal when calcium or other buildup occurs could be minimized with a double or ribbed seal design change. Best wishes to all.
@@Dayjob351 Since writing this, I have improved the ice chute sealing by adding one more turn to the existing return spring keeping more pressure on that seal when closed. No new parts required just a stronger spring force for a better seal from room air entering.
Where is the spring? Picture? I'll video my attempt at fixing the "Demon Samsung". You could make a funny Halloween spoof of the trouble Samsung has perpetuated on the world. LoL
@@Dayjob351 th-cam.com/video/Eq1JRH0QJ_c/w-d-xo.html This is video shows where the spring is located BUT it doesn't need changing. Remove the existing spring and wrap one additional turn - which is not easy - but effective. No more to offer than this. Best wishes.
You need to check the videos about using a silicone bead of caulk and using the menus (pushing freezer and light) to enable the heating element in the Ice maker unit to do a defrost for you. There is a class action suit and reportedly if you call 1 800 Samsung and complain they have given a prorated refund with lots of caveats. Retailers are forced to buy Samsung because of their contracts.
You need to add a bead of caulk to the side of the wall. Air is coming in. A good way to know is to let the water pool and if it leaks out the side that is where your air leak is. A bead of caulk solved the problem for me.
I laid down a nice bead of caulk also along the left side per internet recommendations but this did not solve the icing up issue for me. Air may be coming in near the back of the unit which I cannot get to with caulk.
I just found out, it all boils down to the leveling of the frig. It's common knowledge that it should be completely level, but with the design flaw, it solves the issue if you slightly raise the two front feet, leaning it back just enough so it does not overflow into the dreaded area.
Right now the front is raised barely above the wheels and I had to defrost this morning. I have leveled mine many times using different spots for the level. Nothing has worked. I have to defrost every 3-4 weeks. It looks more like the back has to be higher as that is where the ice starts building. At this point I am guessing there is a small leak from a bad seal. Restricting water pressure has not helped either.
@@kfsrmn It has to be absolutely precise. But try this, make sure you use a level (you have to consider the floor) make it perfectly level in all directions. Then turn the front ones 3/4 to 1 whole spin. My opinion is a Class A S would be deserving because it shouldn't have to be this hard and frustrating. Refrigerators are suppose to be strong, self cleaning and last for years. Instead it's a weak sorry situation to have to deal with. IMPORTANT IN CONCLUSION TO SAMSUNG: do you even care that thousands of SENIORS out there have a hard time turning a screw, let alone having to deal with this (******) EVERY MONTH. To supporters Thanks, and feel free to fill in the (*****) (again my opinion).
I will never ever buy a Samsung refrigerator again. It’s gone wrong within 3 years of purchase. I have had to pay out £300 in repairs already. We had a whirlpool fridge with french doors for 13 years with no problems.
Umm so but using the blow dryer you run the risk of destroying the unit, you should use a steamer instead. Fyi 400 sounds like a icemaker replacement. There's a conversion you can do that solves the issue completely. The problem is the ice maker itself. The company that I work for do them on their used units when we see those. There's also 3 types of icemakers on that model and only one has that issue so unfortunately it seems you drew the short straw. Also if you do want to play icemaker roulette, because not all of them have that issue, to replace it you take out that screw of the left wall, the panel should pull out towards you. Unplug the moulex connected to that large wire that was feeding down to the panel on the left wall. Push that tab on top of the icemaker, while pushing pull towards you and wala you can now try a new one. I'd get a warranty because that specific part has a high fail rate.
The main issue is refrigerator overfilling the ice tray with water. A lot of videos claim sealing up the compartment with RTV sealer, but the frost build up is a very minor contributor.
The overfilling of tray has two causes. The water filling of tray is just a timed water valve opening. Higher water pressure can overfill the tray. Also, ice chips may stay stuck in tray when it ejects ice, leaving less refill volume causing overflow. The actual tray is not flipped when it ejects ice. There are only plastic fingers that rotate around to push the ice out of tray, over the edge to drop into the bucket. Likely as ice tray gets older it gets its plastic surface scoffed up so it is more likely for ice chips to stick to it.
I can improve my operation by backing down my water line valve I have in garage, but this unfortunately also makes the front water dispenser flow rate very slow. A better solution is putting a small plastic valve on the grey plastic hose going to the ice maker on the top backside of refrigerator to adjust the water flow rate to ice maker.
Also need to check the water tube position above the ice maker to make sure it is not pushed in too far. It can spray water all over the place resulting is ice buildup all over the top of ice maker mechanism. You can adjust the tube's position by pushing down on grommet around tube at backside of refrigerator and push tube in or out to get proper position.
Samsung has some 'Band-Aid' improvements. They have an enlarged overflow drain tube replacement on the ice maker auger screw drive assembly, a couple of drip guides to put on cooling tube loop, and a replacement computer control board that increases the drain tube defrost time between ice making cycles to better melt ice clogging up the overflow drain tube. It may also be shortening the refill valve opening time to reduce tray fill. Better to have slightly smaller ice cubes than a jammed-up ice maker. The longer heating time on drain tube is the most effective part of their fix, but it is also the most expensive part requiring the whole computer board to be replaced. For the drip guides to have any effect, the refrigerator feet leveling needs to be adjusted so the refrigerator has a slight downward tilt toward back of refrigerator so condensate water on cooling tube rolls down to back of tube where drip guides are located.
Omg!! I am so glad I came across your video. I was minutes away from putting my fridge near the dumpster in my alley. I’d looked at countless videos and yours was the only that mentioned the top part of the ice maker that freezes over preventing the ice maker from making ice, which was my issue. Thank you a million times.
Thanks for this. After a year of fighting to get our money back on a Frigidaire refrigerator we bought this Samsung two door upper freezer model and it just now a year later is freezing up in the icemaker. I'm livid!!!! It would have to be one of those days when everything was going wrong too!!!! I will take your advice and use my hair dryer on it. I'm retired and can't afford a new fridge. Thank you!
Our Samsung was doing the same thing. My husband removed the whole ice maker. It's in two parts. There is a vent or fan in the very back that has frozen up. If you defrost that vent and reset the ice maker after you put it back together it should work for a while. Ours has worked for about 2 years with no more problems. I found a you tube video that tells how to remove the complete ice maker. Hope this helps.
Kristin, thank you for your detailed instructions on the Sumsung ice maker, we're encountering the same problem.
I appreciate your comments about the potential cost of having a tech come out. Thanks for passing that along because I was thinking about doing that too...
Same thing here. Known defroster issue. I live in a rural area with no Samsung repairmen, it was still under warranty, so Samsung gave me another fridge! I chose the same model before I realized this was a known issue!
I’m a year into a Samsung Family Hub and yesterday (Thanksgiving Day) mine stopped working 🤬. Looks like I’ll have to add ‘blow dry freezer’ to my monthly chores list. Thank you for sharing your experience.
Thank you. Yep. This is the problem we are having. Right there with you. Going to try the hair dryer. What we found in another video, was the cause is the water is spilling over if the refrigerator is LEVEL The FRONT of the refrigerator needs to be higher to prevent this.
There's a defroster in the ice maker. There's a sequence you have to press on the front buttons to activate it. There's a TH-cam video for that.
Thank you so much, this info really helped me. I had same issue for this refrigerator and this time its stop making ice, and never realized about what is that small button function, then bam yes hopefully it will comeback making ice
Thanks you
I feel your pain. Wish I had read the reviews more closely as well.
THank you! I am more handy than I am handsome, and I was about to remove the whole unit to defrost it. Now I am using your hairdryer solution. great hack. good video.
How do you remove it?
That ice maker has a recall , call Samsung and they will replace it with a new part that doesn’t freeze up
Having the same problem but its at least once a week, i had a repair man come once and told me info, they are junk! No more Samsung products for me! thanks for the video
Have the same issue, luckily we bought the extended warranty through Home Depot. After multiple repair calls, Home Depot gave us a full refund since it couldn't get fixed. I usually don't by extended warranties, but I am glad I did for this thing.
Thanks for the video, they got me too. I have the same issue!!!!!
Everything you said happens to us and we do the same thing! And I totally agree about never buying their appliances! Same thing here! Drives me crazy especially for the money we spent....
I saw two comments in here that looked decent for solutions and im trying them both. first one was.. the rubber gasket that was leaking water, and a) if it can leak water B) it's leaking air, and the wet ice and ice build up definitely speak to that. Second was the tilt of the fridge. I got my level out and it was indeed slightly leaning back. I don't think this is the problem, but i'm trying both idea. While wheels are convenient for cleaning behind.. they don't have a mechanism to raise or lower the fride as far as i could tell so i put some shims under and raised it about a 1/4 inch. in the front. I will actually come back and update this, as it has been a pain in my A** since i bought the house.
So I pit shims under it... Put filler in that rubber surround and caulked along a seam I could see light leaking into the ice maker compartment... Its still happening. Not as much but still leaking :(
Thank you so so much. My issue was exactly the same as yours. A+ thanks
Great video! Thanks!! I could not agree more, stay away from Samsung appliances. I spent $3K on refrigerator and it has been a problem since it was delivered.
Same problem on my end. I noticed it occurs when I am away for a week or longer. I use a hair dryer as well to remove the ice and defrost the ice maker.
Thanks for this video. I watched several, but my issue was the ice on top!
Same here, the cubes freeze up in the thing that flips them out
I’m with you! Let’s start the support group, and maybe a class action law suit!!
I read where there is a wedsite and i joined ,,,,,I had a washer that says explodes all they did was send was a sticker that went on the cycles and now i can only wash like 5 towels alone and one fitted sheet any hoo the refrigerator is a nightmare the stove is a nitemare i remodeled my kitchen and laundry room bought all Samsung but the Only Maytag was the dishwasher and i have had no problem with it ....My dryer Samsung i had to trash it after 2 years!!!! No junkman wanted it i had to call the city to pick it up....The Pulley kept Burning up on it and kept the belt buring to me that was just a hazzard!!! .I heard we won't get but like 200.00 toward a new appliance!
Already class action suits, Samsung has done Nothing in response,, Horrible
SAME!! We bought a suite of Samsung appliances -- range, french door refrigerator AND dishwasher -- and ALL fail. Never again! They need to stick to cellphones. Truly.
Samsung apparently starting offering free service for fridge models 2013 onward. Mine is unfortunately 2012 and they do not support it even though my ice maker is not working
Thank you for posting this. I am having the same issues but the videos help.
Worked great. Tha ks!
Mine broke a year into owning it. Fancy Samsung double french door, cool select. So disappointing.
Because of my Samsung refrigerator issues I passed up on their TV for a Sony OLED. Small justice, I know but very gratifying.
Samsung needs to STEP up!!! I want a support group. I spent 4+ hours yesterday with a shop vac blowing up the ice chute just to get bucket to come out. so annoying!!! I cant afford another expensive fridge right now. grrrrrr!!!!
I’ve used the hair dryer method for couple years and it works, but timely. What’s faster is to place a container of boiling water in the ice maker cavity. In about 30 or 40 minutes, voila, it’s done we can go back to making ice again. Hope this was as useful to you as it was to me!
Thanks for the info. I will try that. We should not have to do this once a month as regular maintenance , like changing the filter is!
Use the defrost feature that's built into the the ice maker
Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try
@@navyretired230 Can you tell me what portion of the warranty was still in effect? I'm where they'll cover the heavy stuff but not the labor and I just can't afford the labor. Plus they basically gave us the runaround telling us it was covered if we could show proof we purchased it when we said we did but when we showed them our receipt they said we had to pay the labor. Honestly, that's a load of crap considering this issues been going on since we bought the fridge.
Same for me with the Kitchen Aid - and I spent 4k. Maybe they just are not made well.
most if not all french door refrigerators with ice in them have issues eventually. As the ice maker is located in the fridge and not as strongly insulated which makes it warmer and prone to issues. This is why my rentals all have side by side with the icemaker in the freezer side.
There is another You Tube video that states a crack develops on the left indention. You can place a flashlight under the ice maker left ledge and if you see light, then you have a crack. Dry area well and place a bead of Clear RTV silicone along the left bottom from corner to back. One dry, this fixes the incoming moisture which causes the ice maker to ice / freeze over.
Same problem here. I used my hair dryer the first 3 times then found several videos here and found out Samsung claims they can tell you used a hair dryer and that voids the warranty. So I tried doing a forced defrost. Worked 3 times and now won't work. I'll go back to the hair dryer. Thanks for the tip about using the chopstick. Mine gets a huge chuck of ice at the very back and it takes forever for the hair dryer to get rid of it. And of course it comes right back. I'll also join you in saying Samsung products STINK and I'll never buy another one.
Had several Samsung appliances. HAD!! wash machine was 2 years old. completely rusted out and computer board fried. was told, by Samsung, that I am having problems because it is in a humid area.....like the laundry room???? Also, I live in the desert. My wife called me at work to complain about the shaking and jumping it was doing and then said never mind, it just caught fire. I purchased it from Lowes, and they made it right.They swapped it out for an LG that is 4 years old and works flawless. I buy ALL appliances from Lowes. They, unlike Samsung, know how to treat a customer.
Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try
I agreee I will never ever ever buy another Samsung appliance ever again
I also will never buy a Samsung appliance again..I live in the UK and as I speak my husband is using a hairdryer to defrost what was supposed to be an excellent fridge freezer.....not happy.
Same here! When we put away groceries we wait until everything that goes in the fridge is ready to be put in the fridge at one time! Leaving the doors open for 7 min or so is what is causing the freeze up on the line! Just a thought! Thanks for the video!
I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.
When you push the blue manual advance button the ejection fingers rotate around ejecting any ice, assuming it is not jammed up with ice to prevent rotation. The reason not to repeated hit the button is at the end of rotating the fingers it refills tray with water. If you hit it again before it makes ice it will double fill and overflow tray, creating more ice buildup.
Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try
Have had the same problem. Replacing the ice maker, bucket, and door seal in the morning bc I have damaged them defrosting a few times. However I turned the seal around on the piece that clips into the door about a month ago and haven't had any trouble since. Only replacing the parts BC I DAMAGED THEM.
Have been dealing with this for several months, but was able to knock out ice, reset then it works 4-6 weeks. Now, however, I can't even get the darn thing out so guess it is frozen inside. Grrrrr...did order repairman, but if I'm throwing $400+ towards a repair that likely will not work, need to think about another...groan...lots of money wasted. May need to look into the class action suit, if it would even make a difference...So sorry for all of us that have to experience this.
Totally Right, Same Problem with my Samsung Fridge too😞
Samsung is replacing the ice maker for free now because of the class action lawsuit.
Have the same problem, bought another ice tray to see if it lasts any longer goes about a week right now. All the cubes get stuck at the top.
Same problem here with our Samsung RF28HMEDBSR/AA-004 refrigerator. Ice maker freezes up once a month, and have tried sealing the compartment with RTV, but no success. Frustrating. Class Action litigation hopefully will help.
Thank you, good video.
My fridge is doing the same thing . So I got on Internet to see if there was a way I could trouble shoot ,, thanks to this video I was able to fix my ice maker ... Thanks to my peeps that have Samsung frig
I’ve had mine for about 5 yrs ago and after 2 mths I started having this exact I’ve maker problem, I also purchased a washer and dryer. In short, I will never buy Samsung appliances EVER again
Samsungshit totally avoids the responsibility even knowing that I had complained about it when it was in warranty. Their service department called me a week later, the service was would be around$150 and would not include a new part which seems to be around $300, ridiculous. Their lack of importance with this problem everyone had deserved a class action lawsuit
UPDATE: to those wondering about a class action suit, there is one! Go to FB and look for the page Samsung Refrigerator Recall USA Now. I found that site earlier this year and they provide steps to get your money back on these POS fridges. I filed with NJBBB and was refunded $2400 because the ice maker is a defect. It's a bit of a process but worth it!
Where can I find that recall page. I so so so so dislike my refrigerator, I got mine with the house I bought and I am so ready to chuck it into the bin.
I’m tellin ya... yes we need a support group!! 😂👍 We just moved into a home with the same fridge & guess what?? No ice!! 😤
Yes I totally understand you all their appliances are horrible.
I have replaced both parts in the ice maker a d it worked fine until today. My problem is the fan in the refrigerator just stopped working sometime last night. It has been making a noise for months and months. I guess it has to be taken apart to defrost and I think then my ice maker will keep my ice frozen well see.
Thanks. Samsung's quality team should watch your video.
After this same issue we decided to shut down the ice-maker, turned off the water and hit the icon in the front panel that says Ice-maker off/on. now we just use Ice cube maker old style in the lower freezer. It was getting so bad it was freezing up the entire upper half of the refrigerator. we had to shut it off completely over night just to get the fans working again. they were freezing up ad stopping from to much build up behind the rear panel.
Bought the same model in 2011. Within the first 2 years, we had to replace the computer control board. Later, the top ice maker stopped working and then the bottom ice maker stopped working. Had to take the top small shelf out of the freezer because condensation would drip along the freezer drawer's edge and re-freeze. This causes the bottom freezer door to not close tightly and then the water leaks all over our kitchen floor. A bath towel lined up along the bottom of the fridge is a fixture in my newly remodeled kitchen. Spent a fortune buying this Samsung and now have to buy ice at the store. A friend who is in the appliance repair business will not service Samsung products because their service support system is awful. We have also had sheets of ice build up under the middle of the fridge drawer. The Twin Cooling system has not been perfected and you are better off getting a full fridge unit for the kitchen and then a separate freezer for your garage or basement. I will never buy another Samsung product as long as I live.
Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try
Fridge section would not cool and ice maker froze. Pulled plug for 10 minutes to reset. Used spatula to chip out Ice in ice maker. For now, everything works, but I see frost slowly forming again in the ice maker. Will try forced defrost next from front display. Is any lawyer starting a class action suit yet? My fridge is is about 2 years old.
Do not buy them! I am now in the process of having to replace my floor, I have mold and now remodeling my kitchen thanks to that fridge.
There's a defrost feature built in the fridge. Watch the youtube video that tells you the sequence and it will defrost on it's own. That's what happens when you have a bottom freezer with a drawer so the ice machine has to go in the fridge.
Yep. Not great appliances. I'm having the same issue. I should've known. There's no defrost feature, so likely going to happen often especially in humid conditions
@Kristin Boll have you fixed the problem? If so, what did you do?
Same issue here! I have your same refrigerator and have changed the icemaker three times! It was under warranty but now it's not! This is unacceptable! I am looking for the class action lawsuit and joining them!
Wow good job
I feel your pain. NO MORE SAMSUNG!!!!!!
Our Samsung fridge has been doing the same thing. We’re done with it. Monthly defrosts are normal. 5 years old. CRYING SHAME. $2500 and I have to perform maintenance on the ice maker monthly? Last time hopefully was last night. I WILL NOT PAY FOR A NEW ICE MAKER. We’re getting a new fridge, anything BUT A SAMSUNG.
Samsung now stands by their machines. Call the customer service number. No questions asked, they sent out a new icemaker and scheduled a technician to install. Have not had a problem in the past year.
Mine too! One month after warranty went out
WHAT PIECES OF CRAPPPPPP....LETS HAVE A MILLION PEOPLE MARCH TO SAMSUNG WITH OUR PIECES OF CRAPPPP AND DEMAND A REFUND !!!!!!!
lets do it.!!👊
We had our ice maker replaced under warranty but it continues to have same problem. I use the hairdryer method to defrost also. i would be very interested in a class action suit if one would got started. Any idea how to get one going because there appears to be quite a few of screwed over on this product!
At least you have a reset button. Mine doesn't. Its not clogged with ice..and just stopped making ice...again. Its like they stop making ice for various reasons...not just one. The filter,the line,the icebergs...always something. And should somebody ever breath on the front settings?..its Einstein time to get it going again.
I am currently having the very same issue with my Samsung refrigerator. I am usually a "Samsung guy", as I love their cell phones and their TV's, BUT... As you have found, they DO NOT stand behind ANY of their products, and they show an outward and blatant apathy to any issues you might have with their products. I purchased an entire "suite" of Samsung kitchen appliances about 4 ~ 5 years ago, and the fridge has broken numerous times - this same issue and the "Twin Cooling" unit freezing up and locking up the fan inside of it. Samsung replaced that part for me for just about $400, but I have taken over the MONTHLY repairs myself. My Samsung oven has broken twice, and my Samsung dishwasher is giving us a lot of trouble now too (I think it might be a faulty sump pump). The Sears techs told me that my Samsung microwave will most certainly be the next to break. I love spending THOUSANDS of $$$ on these items and getting maybe 5 ~ 7 years out of them before they need to be replaced. Our parents (or grand parents depending how old you are) would buy a refrigerator and it would last 20 years - no problems! Ugh, rant over. Have a nice day. :o)
Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try
@@navyretired230 I will make the inquiry! Thank you!
@@navyretired230 Thank you so much for this! Samsung came out yesterday and replaced my DEAD ice machine in my 9 year old refrigerator - for FREE! We have ice again for the first time in YEARS! Yay!🤩
@@navyretired230 Did they fix yours yet?
It's the design flaw of having the ice box in the refrigerator area and not the freezer. If you open the fridge door too often or leave it open too long it will affect the temp of the ice box. This leads to melting, when the temp eventually lowers back down after you close the door the melted water refreezes causing the ice to all stick together and stick to the box's walls and channels clogging up everything... So 99% of the time the ice mader isn't broken, you just need to defrost it. Pain in the butt due to the bad design.
i thank you kindly for your video it fix my Samsung RF28HDEDBSR ice maker( stop working 2nd time in 10 months from brand new.
PLEASE, NEVER BUY SAMSUNG FRIDGE.NEVER.NEVER.NEVER........
MY DAUGHTER HAS THE 4 DOORS ,cost 3500.00 ,SHE has to Throw it away in 3 years, cannot fix it by the technician.
PLEASE, NEVER BUY SAMSUNG FRIDGE.NEVER.NEVER.NEVER........
also don't go with bosch either we had an issue with ice getting stuck and not make any more ice and we open and closed the ice bucket so much that it broke off the thing that holds the door in that had it held closed with duck tape and went my dad could not get crushed ice out that's when finally went out and bought a new refrigerator we went a kitchen aid and had zero problems with it
We are having the same issues and my parents bought the exact same fridge she has. We had the fridge for 2 months now. And all of a sudden it is not making any ice🤦♀️🤦♀️
Have had the same issue with two of these Samsung refrigerators. Even replaced the ice maker on one of them with a new “improved” design. Issue continues just as before. Will never ever buy another Samsung product of any kind again.
I am having the same problem. It was new when it started. Just like you the top shelf is frozen solid....Samsung is not good to do business with as they do not stand behind their product. I will never buy anything from Samsung....I will try your solution I hope it works
You need to all the changes that Samsung has in the bulletin. It has worked for me.
Did all the changes buy it works correct for about 45 days until the ice builds up
mine does the same thing and I use the blow dryer as well
I’m having the same problem
Have this fridge, same problem. 2nd ice maker in it. Sams problem. Won't buy another. Maybe call Samsung, I've seen in Florida a class action lawsuit where Samsung is not giving refunds based on the age of the fridge. Worth a shot. I'm going to check in to it. Got the time since we aren't allowed to go anywhere for a while
I am defrosting mine right now. Same damn model in black. I had to replace the water dispenser door as it rusted out from the constantly dripping ice dispenser. Mine is not stainless. RUSTED HOLES at the bottom of the dispenser area. nearly $300 for a door that I replaced myself so who knows what labor costs would be. I have a Samsung dishwasher that I got at the same time and it has gone through a main pump motor ($195 for the part) due to a cheap rubber seal. Never again. Never. Please consider yourself warned.
Same issue!! I’d like to throw it out the window if I could pick it up!! Very irritating!! So tired of chipping the ice away and taking the blow dryer to it!!
SAME THING ON MINE! Can we get enough people to file a class action suite requiring a recall?
Same here... i went back to the old days, i have to fill up water every day in ice trays from the 99 cents store in order to have ice.. because i got ripped off for buying this trash with warranty that won’t even cover this issue.
Class action suit has been filed.
I was just thinking the same thing. I think we should really file a class action lawsuit on them. I will never buy any Samsung either. I purchased the whole kitchen appliances, the fridge, stove, refrigerator, and Microwave. So far when I put the pods in the dishwasher and close the little holder, it will not open when I set it to start working. I have to put the pods in without closing it and then gently close the door to prevent the pods from falling out. Samsung appliances only look attractive. Their products SUCK.
Reference, my comment above. Suit on other issues (freezing of coils behind back panel particularly) show a company strategy to make product liability actions very expensive indeed. Even class actions.
Mistee Gruber yep
Same problem.
I had to call Samsung , they sent someone and fixed it no charge . But I did struggle with it for the longest time.
I AGREE! Great phones, LOUSY appliances. What's worse, this was a known problem when "we", as in both you and I bought this JUNK. Three years ago Florida started a class action suit against Samsung and I wish they'd include other states. Some Florida residents got a full or partial refund. For me, it's past its statue of limitations. Unfortunately, you don't know you've been had until it's too late. Fact is, I bought this item from Sherman's and they could have warned us it was junk. Better still, they could have just refused to sell products that do not meet quality standards. Fact is I sunk everything I had into this refrigerator and just can't afford the repair bills. My eyes glazed over at this beautiful stainless steel refrigerator and I never thought to check the reviews. Besides, if was from Sherman's and manufactured by Samsung, what could possibly go wrong? Who knew their customer service didn't give a squat about quality. Fact is there should have been a recall and redesign 5 years ago. If they stood by their products, it would have happened before I bought this trash. I was a lifetime Samsung fan until now. I haven't owned anything but galaxy phones. Hubby went with an apple I phone last time and I now have the Nokia. If they can't stand by their products, neither can I. I will never buy another Samsung anything.
Samsung needs to be ashamed. its not only this ice maker but I have never had to replace shelving on a fridge . most of my door shelves cant hold the weight of condiments like the white old refrigerators!! this is so bad !
my fridge alarms are going off a lot, the ice maker is turning itself on and off and the water filter keeps doing the same , i have never hooked the water lines up to the fridge, either one, there is no water line to the fridge at all , but the alarm goes off all day and night this never happen before and we love our Samsung it has worked very well we got it back in 2007, and we checked everything that sets the alarm off, all good
We’ve had this fridge for 3 years this is a first that it did this the first time
Problem SOLVED. Like some here I thought the issue was that putting an icebox @ 0F in a fridge @39F was asking for trouble with leaks and in fact the back of the door seal that touches the icebox can leak allowing 39F air into the icebox. But, I finally realized it's the 72F humid room air seeping through the ice chute seal into the 0F icebox! 1) Evidence of early complaints stated folks had ruined hardwood floors from water leaks - if the Ice chute door mechanism you can hear closing after getting ice sealed properly that would not happen which you can leak test by pouring a little water in. 2) I poured water into the back of the door and the chute seal didn't seal water let alone warm air - bingo. 3) Removed ice chute mechanism behind control panel plate and found seal, while undamaged, had small amounts of calcium buildup preventing a perfect seal. 4) Cleaned seal and replaced closing spring and voila! No more humid 72F air entering icebox causing frostup. It was never about the heat transfer from the fridge compartment to the icebox and always the heat and humidity transfer of much warmer and more moisture laden 72F room air entering the 0F icebox. Even with this finding and solution, as a mechanical engineer, I can say that having to periodically clean the ice chute seal when calcium or other buildup occurs could be minimized with a double or ribbed seal design change. Best wishes to all.
Great observation……at least i have a starting point thanks
@@Dayjob351 Since writing this, I have improved the ice chute sealing by adding one more turn to the existing return spring keeping more pressure on that seal when closed. No new parts required just a stronger spring force for a better seal from room air entering.
Where is the spring? Picture? I'll video my attempt at fixing the "Demon Samsung". You could make a funny Halloween spoof of the trouble Samsung has perpetuated on the world. LoL
@@Dayjob351 th-cam.com/video/Eq1JRH0QJ_c/w-d-xo.html This is video shows where the spring is located BUT it doesn't need changing. Remove the existing spring and wrap one additional turn - which is not easy - but effective. No more to offer than this. Best wishes.
You need to check the videos about using a silicone bead of caulk and using the menus (pushing freezer and light) to enable the heating element in the Ice maker unit to do a defrost for you. There is a class action suit and reportedly if you call 1 800 Samsung and complain they have given a prorated refund with lots of caveats. Retailers are forced to buy Samsung because of their contracts.
Thank you
You need to add a bead of caulk to the side of the wall. Air is coming in. A good way to know is to let the water pool and if it leaks out the side that is where your air leak is. A bead of caulk solved the problem for me.
I laid down a nice bead of caulk also along the left side per internet recommendations but this did not solve the icing up issue for me. Air may be coming in near the back of the unit which I cannot get to with caulk.
@@ericketelsen1490 Same for me. Put a bead of RTV silicone where the air gap was and didn't make a difference. Doing the once a month defrost.....
Mine just flooded the kitchen thank God the laundry room is directly below and the ceiling isn't finished in there so the water went down the drain
I just found out, it all boils down to the leveling of the frig. It's common knowledge that it should be completely level, but with the design flaw, it solves the issue if you slightly raise the two front feet, leaning it back just enough so it does not overflow into the dreaded area.
is it still working now? Thanks - I hope this will solve my issue.
Is it still working? Thanks.
@@AnthonyCarrTV I might try this when mine looks like it make freeze up again
Right now the front is raised barely above the wheels and I had to defrost this morning. I have leveled mine many times using different spots for the level. Nothing has worked. I have to defrost every 3-4 weeks. It looks more like the back has to be higher as that is where the ice starts building. At this point I am guessing there is a small leak from a bad seal. Restricting water pressure has not helped either.
@@kfsrmn It has to be absolutely precise. But try this, make sure you use a level (you have to consider the floor) make it perfectly level in all directions. Then turn the front ones 3/4 to 1 whole spin.
My opinion is a Class A S would be deserving because it shouldn't have to be this hard and frustrating. Refrigerators are suppose to be strong, self cleaning and last for years. Instead it's a weak sorry situation to have to deal with.
IMPORTANT
IN CONCLUSION TO SAMSUNG: do you even care that thousands of SENIORS out there have a hard time turning a screw, let alone having to deal with this (******) EVERY MONTH. To supporters Thanks, and feel free to fill in the (*****) (again my opinion).
I will never buy a Samsung fridge ever again I had to defrost it every two weeks now it is stopped all together not happy
Thanks for reset button trick. Mine didn’t beep tho ☹️
I will never ever buy a Samsung refrigerator again. It’s gone wrong within 3 years of purchase. I have had to pay out £300 in repairs already. We had a whirlpool fridge with french doors for 13 years with no problems.
Umm so but using the blow dryer you run the risk of destroying the unit, you should use a steamer instead. Fyi 400 sounds like a icemaker replacement. There's a conversion you can do that solves the issue completely. The problem is the ice maker itself. The company that I work for do them on their used units when we see those. There's also 3 types of icemakers on that model and only one has that issue so unfortunately it seems you drew the short straw. Also if you do want to play icemaker roulette, because not all of them have that issue, to replace it you take out that screw of the left wall, the panel should pull out towards you. Unplug the moulex connected to that large wire that was feeding down to the panel on the left wall. Push that tab on top of the icemaker, while pushing pull towards you and wala you can now try a new one. I'd get a warranty because that specific part has a high fail rate.
EVEN MAGIC WON'T FIX IT...!!!!!!!!!