I followed your advice and fixed the problem! I had used a hair dryer to defrost and clean out the ice about once every month for 3 years. Levelling as your showed has fixed the problem. For months I have had no problems. Thank you!!
Mine lasted for 8 month's It seems the hotter the temp in the kitchen the faster the ice builds up, then I have to thaw and do it all over again waiting for the class-action lawsuit
I had my ice maker replace three times and still had the same problem, I done what you said and it’s been working great for a month now without freezing up, Thank you, Samsung should hire you immediately!
I tried this method after many attempts at other methods. It’s been a few weeks now and no problems. I made the front a little higher than the rear and so far it’s working, producing ice and not leaking water. THANK YOU for your advice.
Thank you so much for posting this. My Ice make now works! Just a warning, though... it took a couple tries, as if it's too off level in any direction, the stupid ice maker will freeze up in different places and stop. Finally got it to a level that works, and now it just makes ice! Only a Samsung customer can really appreciate that loud sound of ice continuing to drop!
Thank you! This is the first video ive watched with this solution. I was about to get the caulking gun out and start sealing, like other videos suggested. Good work buddy and THANK YOU for sharing!
This solution really works!!! Saved countless $ for a repair service. It also ended verbal explosions that occurred every couple of days when the ice maker stopped working!
You possibly saved me a service call. Looking online was my last effort before calling. I am going to give your trick a try. Thanks so much for posting!
Thank you so very much! Why have a nice refrigerator if the ice maker doesn't work? Can not thank you enough! Have a wonderful day! This post made my day!!
THANK YOU, THANK YOU, THANK YOU! Your suggestion about raising up the front side of the fridge did the trick! I was at first in disbelief... but was the answer! DO THIS, PEOPLE! No cost, priceless suggestion! THANK YOU! For the first time I have a full tray of ice. Before it kept freezing and 'maybe' a dozen pieces of ice at best.
Thank you, thank you, thank you, thank you!!!!! My "new" Samsung is now almost 2 years old and I've only ever had it make ice for about two weeks. I've tried the previous "fix" of putting RTV in the air cracks between the icebox and the fridge unit but that didn't help at all. Last week I decided to tackle it again as iced tea season will be here soon and I'm sick and tired of not having my own ice when I damn well paid for a brand new ice maker!! Well, I easily adjusted the front feet upward, yes the refrigerator had been installed professionally by Lowes perfectly level. I completely defrosted the existing polar ice cap in my ice maker and voila it's been making ice for over seven days now. It still gets a hint of frost but it hasn't come near freezing up since I did this. I hope everyone who has has this problem - and I've seen a lot of you out there - finds this solution.
It only worked for 3 months I called Samsung using the number inside the door of the refrigerator and told them to fix this piece of shit, I told them about my video and that 90000 people have viewed it because this is a real problem, they are still selling these I think they might have fixed the problem will see they scheduled a repair will see if it works $2800 dollar refrigerator unreal.
Thank you!!! After using a heat gun every 3 months for 4 years you have solved my problem! Thanks for posting this. I should have searched for this earlier!!
@@bradd4664 Yes, sadly after a few months again. However at that time I actually disassembled the ice maker and completely defrosted inside and out. Now there is not even a smidgen of buildup since then, crossing fingers. I also discovered Samsung service bulletin ASC20150717001 which outlines additional steps to take should it happen again. Thank you again!
I followed his instructions and totally defrosted my ice machine with a hair dryer. It has been two days and ice tray is full - which I do not recall happening EVER. No ice crystals are coming out of the front of the ice maker. While it has only been two days, I think this is THE ANSWER! Thanks!
Going to try this as I just thawed out the ice machine and now it is frozen again but still making ice but i don't think that will last long. Thanks for the info going to do this tonight!!
OMG! I saw this video about three weeks ago after fighting with this problem for close to 4 years now. Samsung replaced the ice maker over a year ago in an effort to “fix” this exact issue and of course it wasn’t fixed. I have been on TH-cam several times trying to troubleshoot on my own since Samsung will no longer cover this repeating issue under warranty. The unit will stop making ice about every three weeks or so and I would have to knock built up ice off to get it working again. More recently, this has become more frequent and then stopped all together due to excessive ice buildup. I did seal the unit over a year ago in case the warm air thing was the issue and that did not work either. After watching this video, I defrosted the ice maker with a hairdryer and removed the unit to ensure all the built up ice was removed before reinstalling. When I went to raise the front as described here, I noticed that the left front roller was already off the ground about the prescribed height of 1/4 inch or so, when I checked the right side, the roller was completely on the ground so I raised it to the height of the left one. I reinstalled the ice maker, plugged it back in and let it cool down and it started making ice a few hours later. It has been three weeks and I am noticing regular ice production, as well as an additional issue with excessive water dripping along with ice when dispensed has been eliminated. I do believe this has fixed the problem and I want to thank you for taking the time to post this video. It looks like you have helped many frustrated Samsung ..... Ill call them “users” not “customers” since I think most of us agree this will be our last Samsung product. Thanks again!
@@rsaxena3 It was not a permanent fix but it seems to have slowed the problem. About avery couple of months I have to knock ice buildup loose and once I had to totally thaw it out because it was frozen solid in the very back.
Hi, mine freezes over on the back right only (right side of the back of tray). So my worry of lifting if seems like it will only create more spills to the back. Would you suggest I lift only the right side of the fridge so it tilts more left? Common sense tells me since it spills (freezes over) back right side is to lift the back right corner of my fridge only, to get the water to level more front left side? Thoughts Mr Vasquez?
My Samsung refrigerator looks identical to this one. When I first installed it I adjusted the front higher so the doors would close automatically, but note that if you raise the front too high it will start beeping. Apparently it has a built-in tilt switch. Used mine with the front adjusted higher for about 3 years now with no problems but yesterday it had no ice and the bottom of the ice-maker was slightly frozen. I'll try sealing the edges if the problem reoccurs. I'll probably use electrical or clear tape rather than caulk.
I am going to have to try this. I had a repair tech in for icing and water in the fridge and since then the ice maker has started to freeze over. I suspect that when he moved the unit back in place he may have returned to level.
You have got to be kidding me?? We’ve been struggling with this for so long. I’m pissed I didn’t recognize it. Fridges are always set up with the front a bit higher, and the doors will shut correctly! Dag nab it!! Thank you!!
Forget it that did not work, get rid of that piece of shit save yourself, get a GE side by side with an ice maker in the freezer, I finally got them to do a fix on the ice maker don't know if it worked because the compressor went out.
I'm tired of using my wife's hair dryer to defrost the ice maker, finally I decided to search up the solution and ended up here. Looking at the comments I'm sure that is the right fix for it. Thanks for sharing it with us 👏👏👏👏
Same here! I usually thaw or clear the ice every two weeks or so. Any ideas on how to wedge something under there to make it easier to adjust the caster things???
The casters have built in vertical slots for a slotted screw driver. Insert, turn, pull out, put it in the next slot...I found a narrow slotted can ruin the plastic on the caster. Use a wide slotted screw driver, and push in as you turn.
I wasn't able to turn the wheels under the fridge. So I put a thin piece of wood underneath them. This has worked - it has been 2 months since I last defrosted the icemaker.
How is it still holding up 2 years later? Looking to buy a fridge this year and really like the samsung 4 door features and design but the whole ice box thing sounds super annoying especially for 2000-2500 dollars
We tried this and unfortunately I think we did something wrong. Now the door alarm is beeping, there is no light in the freezer, and the freezer temp will not go below 30 F. Any ideas????? We lowered the front door so it is level but it didn't help.
How is your fridge? Is it still working fine? Thinking about getting the family hub model that has reports of the same issue. Any updates you can provide would be great.
Apparently, this issue happens to a lot of ice makers, regardless of brand, when the ice maker is in the fridge of a french door unit. Having an ice maker in a fridge section just tends to cause problems. Ice makers in freezers work better or last longer without malfunction. Go figure!
This did not work I finally got them to pay for repairs see my other video we will see if the parts they changed fixed it so far so good but time will tell
Thanks for sharing your video! I’m still trying to remove the tray, my guess is it’s frozen. I noticed every video I watched ppl pulled the tray from the bottom, mine has a button on top that says push button,pull up and out,well that’s not working. Any idea what I can do next? Thanks again
Same ice maker issue... Going to level as you show. I have the identical control panel you do. I cannot for the life of me get the system into the FD or service mode. I hold down Freezer + Lighting for 8 seconds and the display goes blank. Then when I push any other button as mentioned, the display returns to normal.? Tried everything. Any clue as what why? I powered down/up the refrigerator and that did not help....
@@bandito3377 Samsung came back an additional time, replaced a circuit board in the back also. They actually fixed it. Through the summer and now into Jan it's OK!
Thanks my ice maker has done this twice in the last 2 months (April and June). Perhaps the floor is moving a little with the change of temperature. The level shows the front is lower than the back. So witch is it higher in the back or lower in the back? Thank again. Oh yeah, what does the test button do actually. I pressed mine and it beeped once. That's it just wonder what it is supposed to be for. And, i used my wife's hair dryer to thaw it out. I've had the fridg since 2017 and haven't had any problems except for the past two months. Why???
Great way to find a final solution to keep the problem from happening. Though I am still stuck at the part I cant gwt the tray put due to it being frozen in place. I am thinking some other possable solutiins may be to put some tape over the face and around the ice tray to keep warm air to flow in or cold air out, each time the freezer door is open. Another potential solution may be to pull the tray out once a week, so to make sure you can and to prevent it sticking shut.
Unplug the fridge open the doors use a hair dryer from a foot away defrost, it worked for me then raise the front like I did in the video still working great. 6 months now.
@@2velasquez - Thank you for the suggestion. That was the first thing I had tried. Though it did not have much of any gap for that how air to get into the tray. I will say through watching many videos, I gave it another try the next morning. And, I was able to open the tray. Once I did, there was not much ice in it. I also noticed I had turned the ice maker off to keep it from trying to keep it filling up. So, there was not much ice in it at the time. Maybe the ice melted out over time? I have noticed the ice dispenser door would drop a little. It works okay now. I am partly thinking seeing a video of how to pull and slide the ice tray out may have helped. It showed a lever to press on while trying to remove the tray, lifting up all the way on the tray to pull it out. I try hard not to force anything, because I tend to break a lot of things when I do. So, whenever there seems to be a little resistence, I back off. So how to open properly may have helped. Or, turning off the ice maker and letting it melt may have helped. Maybe if I had opened the despencer door, to used the blow dryer there instead, could have melted the ice quicker. With heat rising, cold air descending. Possable blow dryer a few time here and there. Instead of standing there hours like it seemed to break up the job a bit and not feel as frustrating. Just some thoughts. Maybe they will help others as well.
usually, it gets stuck when there is a big Iceburg in the way of getting it out. Run the icemaker like you want ice out of it with the door closed....Then kind of hammer away with your fist on it's side. You can also try the FD setting a few times to try to defrost the thing a bit....This has gotten it open for me in the past.
Our Samsung Handleless Refrigerator is beautiful but we hate the ice maker which freezes up EVERY OTHER DAY! Ridiculous. We will definitely try this to see if it helps. Thank you!
This worked for 8 months I think the problem is the vent on the Ice Bucket it's on the front this goes directly to atmosphere I covered it with a sticker..
@@rsaxena3 This worked for us for only a few weeks. I did not try the sticker option. We ended up taking the damn ice maker out and have to buy bags of ice several times a week. Completely ridiculous
@@2velasquez I couldn't figure out how to raise them but the legs unscrewed down long enough to raise the wheels off the floor. To your second point, I wholeheartedly agree it's worth being thrown away. That being said it does have some nice unique options I just wish they were all made and built much better.
Don't do anything get rid of it and get a side by side with the ice maker in the freezer that's what I did, don't waste anymore time with it or their service, you will just waste time and money
Don't do anything with it get rid of it and get a side by side with the ice maker in the freezer that's what I did, don't waste your time and money with their service.
Ok just tried the fix as mine was freezing up 2/3 weeks........ let’s hope It works. Funny after watching we have noticed when opening fridge door after getting ice or water it will leak a bit.....
I just unplugged it there is a way on the front panel it's a little complicated have to push multiple buttons, but really save the heartache get rid of that piece of shit and get a GE side by side with the ice maker in the freezer. Trust me not worth it.
Thanks for the vid but but you’re backwards. First of all your level shows the front is lower when you put it on the top of the fridge , also it looked like you were going counter clock wise. So is the fridge supposed to be higher or lower in the front? Ty.
The level has different bubble levels look at the other bubble in the video it's supposed to be higher in the front but still did not work class-action lawsuit coming hard to have ice maker in the fridge needs to be in the freezer section
@@2velasquez That is the design problem on these - The ice maker needs to be in the freezer section to prevent higher fridge temp heat transfer into the ice maker and partially melting the ice. When ejecting partially melted ice, it clumps together in the dump zone stopping ice production. Around the entire ice box can be sealed but the door seal, which isn't discussed enough, eventually fails also letting in warmer air. There is a good video on repairing the door seal. After watching that video I could see a gap in my door seal where 39 F air was entering the ice maker and corrected that. You could tell it wasn't sealing because liquid water would trickle out when initially calling for ice. Lastly, side by side units with the ice maker bin nearer the top of but in the freezer door like Whirlpool designs are superior. The vertical ice bin in the door also prevents auger motor burnout associated with horizontal mount bins that must occasionally drive against refrozen water at times plus they allow more usable freezer space.
I'm going to post another video I think I finally found the problem, the ice tray has a vent that you don't notice that goes to the outside ever time you open the door.
Take your time to fully thaw it out I unplugged mine and used a hair dryer from a distance of 15 to 20 inches away, after you raise up the front turn the power back on then push the reset button on the icemaker before you put the tray back in, its the button on the right side at the top I should have shown that in the video, mine is still working fine.
Usually top left and middle right, hold them, screen goes blank, then use middle right to cycle through to Fd. This works even if your buttons look different.
Was this correct way to switch it into FD mode? I’ve been struggling to find my model which happens to be this model in the video but I can’t find the sequence to switch it into FD mode, so again did this work?
@@2velasquez There is. As of June it had gone to mediation. I read the lawsuit, it's documented that Samsung has been aware of this problem since at least 2015 and they know there is no fix for it. They send people out to "fix" it to prevent people from seeking a refund before they've had the fridge for an extended period.
@@2velasquez So it took me way too long to realize this, but the design flaw is the trough in the door that catches the ice, this video may help the problem but doesn't solve the root cause. If you look closely, the trough doesn't create a seal when the door is closed so warmer air from the fridge gets into the ice maker all the time and every time you open the door warm air from your house is getting in there. This explains the wet ice and water pooling in the dispenser area. I fought Samsung for months, they finally gave me a full refund once I got BBB involved. I bought an LG fridge with the ice maker in the door and I'm very happy so far.
Okay, we found our mistake. My husband took off the plastic in front of the wheel and did not put it back on. Apparently it has the door magnet. Once it was back on the temp started dropping, the light went on and the beep went off.
6 months to the day then frozen up again there is a class action lawsuit, I turn it off then use my hair dryer to thaw 2 hours then maybe another 6 months
I'd like to get info on the class action law suit as well. I had to threaten Samsung to take them to small claims court. It took them 6 months to get me a refund once it was declared unfixable.
@@2velasquez I see that samsung fixed your problem, can you post .. what the fix is and was on your refrigerator ? Thanks for sharing your temp fix, Ive just re-leveled my frig .. hopping it helps. JZ
I did that first it did not work by itself but maybe the combination of sealing and tilting back did, so try it, mine is still working since I put out this video, is yours the same 4 door model as mine?
@@2velasquez Mine is a slightly different model, it has a drawer under the 2 frig doors and then the freezer below that. The ice maker looks exactly the same though.
I found the problem it's a piece of shit they should of never put the ice maker in the refrigerator should of went in the freezer, class-action lawsuit.
Mine would freeze all of the bottom and on the right side that's where the ice dumps over. Careful with the hair dryer don't get it to hot, take your time.
tried this and it did absolutely nothing. caulk the ice box is the fix. samsung release a service bulletin. they also added two metal clips and changed the ice maker.
When they come ask how they do a FD (Forced Defrost) from the front panel and write down the steps.. Lets us know how they did.. Thank you and good luck!
Hold the freezer button and lighting button down at the same time for 8-12 seconds. You will hear a beep and two letters will pop up on the screen. Use the Lighting button to scroll through until you get to FD. You should get there pushing down the Lighting button 3-4 times. It has a continual beep while in FD mode. Video for your reference: th-cam.com/video/GWJ5CRb3aS8/w-d-xo.html
One Samsung rep actually told me to do the opposite of this. Raise the front end higher. It made it worse. I will definitely try this instead. Everyone who has this problem should be following the class action lawsuit against Samsung because of this problem. It's been a known issue for many years in many models. www.classaction.org/media/bianchi-v-samsung.pdf Any modern refrigerator /icemaker that has a systemic problem with freezing over has a serious design flaw. I have to defrrost my icemaker just like this every 1-2 weeks. And Samsung has repaired/replaced and resealed the icemaker 4 times already. I have made at least 6 other calls to customer support and performed all of their troubleshooting suggestions. If possible I would advise anyone with this problem ro return the refrigerator. Don't let Samsung string you along with repairs that will only help for a few weeks at best. They are just trying to run out the warranty Best solution I have found is to use ice cube trays in my $3000 refrigerator
I argued with my husband as to what was causing the freeze up as I said it appeared to be frosting up at the same location as is in this video and asked him if spill over could be the problem. Yeah! Maybe he’ll give me some respect after trying this. Now if only someone would put an intelligent video about our water dispenser issue in the same frig. It just trickles out and we just paid $500 to have it replaced. Never ever will we buy another Samsung appliance! Their TV’s and phones are the only good thing they make.
Thanks for sharing your video! I’m still trying to remove the tray, my guess is it’s frozen. I noticed every video I watched ppl pulled the tray from the bottom, mine has a button on top that says push button,pull up and out,well that’s not working. Any idea what I can do next? Thanks again
Ours freezes up too. Takes some muscle to pull it out. You might also try the '''FD" (force defrost) method to free it up. I don't remember the specifics, but it's done with the keypad. There are youtube videos on the process.
Thanks Ron, I was finally able to get the ice tray out. After defrosting it it began working great! 2 weeks later I ran the FD purely as a precaution. Haven’t had any issues since. I did see in another video where instead of leveling the fridge they lowered the back side ever so slightly. He claimed that fixed the problem for good. Personally I think I’m just going to leave my fridge as is,Level!
2velasquez thank you so much for posting this. Is this solution no longer working for you? If not, do you by chance have another video on what did end up working? Thank you!
![[TH] 2024 PMWC x EWC Group Stage Day 2 | PUBG MOBILE WORLD CUP x ESPORTS WORLD CUP](http://i.ytimg.com/vi/vwIQyCmNIBU/mqdefault.jpg)
I followed your advice and fixed the problem! I had used a hair dryer to defrost and clean out the ice about once every month for 3 years. Levelling as your showed has fixed the problem. For months I have had no problems. Thank you!!
Mine lasted for 8 month's It seems the hotter the temp in the kitchen the faster the ice builds up, then I have to thaw and do it all over again waiting for the class-action lawsuit
How is it holding up? Are you still having issues?
Any more issues?
I had my ice maker replace three times and still had the same problem, I done what you said and it’s been working great for a month now without freezing up, Thank you, Samsung should hire you immediately!
I tried this method after many attempts at other methods. It’s been a few weeks now and no problems. I made the front a little higher than the rear and so far it’s working, producing ice and not leaking water. THANK YOU for your advice.
Thank you so much for posting this. My Ice make now works! Just a warning, though... it took a couple tries, as if it's too off level in any direction, the stupid ice maker will freeze up in different places and stop. Finally got it to a level that works, and now it just makes ice! Only a Samsung customer can really appreciate that loud sound of ice continuing to drop!
Thank you! This is the first video ive watched with this solution. I was about to get the caulking gun out and start sealing, like other videos suggested. Good work buddy and THANK YOU for sharing!
Samsung... I'm addition to my self and other customers owe you a beer my friend 🍻 thank you a million. This is a definite fix
This solution really works!!! Saved countless $ for a repair service. It also ended verbal explosions that occurred every couple of days when the ice maker stopped working!
You possibly saved me a service call. Looking online was my last effort before calling. I am going to give your trick a try. Thanks so much for posting!
Thank you so very much! Why have a nice refrigerator if the ice maker doesn't work? Can not thank you enough! Have a wonderful day! This post made my day!!
THANK YOU, THANK YOU, THANK YOU! Your suggestion about raising up the front side of the fridge did the trick! I was at first in disbelief... but was the answer! DO THIS, PEOPLE! No cost, priceless suggestion! THANK YOU! For the first time I have a full tray of ice. Before it kept freezing and 'maybe' a dozen pieces of ice at best.
Is the fix still working? No more freeze ups?
Thank you, thank you, thank you, thank you!!!!! My "new" Samsung is now almost 2 years old and I've only ever had it make ice for about two weeks. I've tried the previous "fix" of putting RTV in the air cracks between the icebox and the fridge unit but that didn't help at all. Last week I decided to tackle it again as iced tea season will be here soon and I'm sick and tired of not having my own ice when I damn well paid for a brand new ice maker!! Well, I easily adjusted the front feet upward, yes the refrigerator had been installed professionally by Lowes perfectly level. I completely defrosted the existing polar ice cap in my ice maker and voila it's been making ice for over seven days now. It still gets a hint of frost but it hasn't come near freezing up since I did this. I hope everyone who has has this problem - and I've seen a lot of you out there - finds this solution.
Is it still working okay for you?
Wow. This actually works. I love people who share valuable information. Thank you sooo much.
It only worked for 3 months I called Samsung using the number inside the door of the refrigerator and told them to fix this piece of shit, I told them about my video and that 90000 people have viewed it because this is a real problem, they are still selling these I think they might have fixed the problem will see they scheduled a repair will see if it works $2800 dollar refrigerator unreal.
@@2velasquez does yours look just like this one or is it the newer one (ice maker controls are different)?
Thank you so much for sharing this. We had decided not to use the ice maker at all. So glad for your help.
Finally dumped that piece of shit and bought a GE side by side
Thank you!!! After using a heat gun every 3 months for 4 years you have solved my problem! Thanks for posting this. I should have searched for this earlier!!
Any more issues?
@@bradd4664 Yes, sadly after a few months again. However at that time I actually disassembled the ice maker and completely defrosted inside and out. Now there is not even a smidgen of buildup since then, crossing fingers. I also discovered Samsung service bulletin ASC20150717001 which outlines additional steps to take should it happen again. Thank you again!
@@marknielson7836 Thanks Mark, I appreciate your reply
Great help. Worked for me but it did take longer than mentioned. about 30 minutes total.
I followed his instructions and totally defrosted my ice machine with a hair dryer. It has been two days and ice tray is full - which I do not recall happening EVER. No ice crystals are coming out of the front of the ice maker. While it has only been two days, I think this is THE ANSWER! Thanks!
Is this fix still good???
Are you still having issues with it?
@@rsaxena3 Yes. We don't use the ice maker any more. They win.
Going to try this as I just thawed out the ice machine and now it is frozen again but still making ice but i don't think that will last long. Thanks for the info going to do this tonight!!
Great video!!!!! Thanks so much for doing it.
Best trick up to now: gonna trie this after cleaning perfectly the ice maker with the fd switch. Thank you!
I will do the same.
Whats the fd switch?
It didn’t work for me! 😭
@@Pedro-jz4jn Force Defrost. There are button combinations you can press that will put the fridge in different cycles. They vary by model.
Does the FD defrost the freezer too or just the ice maker? Trying to figure out if I can run this without ruining the food in the fridge/freezer
Thanks a million! My husband has been accusing the kids and me of leaving the door open and causing this for two and a half years! ha ha
OMG! I saw this video about three weeks ago after fighting with this problem for close to 4 years now.
Samsung replaced the ice maker over a year ago in an effort to “fix” this exact issue and of course it wasn’t fixed.
I have been on TH-cam several times trying to troubleshoot on my own since Samsung will no longer cover this repeating issue under warranty. The unit will stop making ice about every three weeks or so and I would have to knock built up ice off to get it working again. More recently, this has become more frequent and then stopped all together due to excessive ice buildup.
I did seal the unit over a year ago in case the warm air thing was the issue and that did not work either.
After watching this video, I defrosted the ice maker with a hairdryer and removed the unit to ensure all the built up ice was removed before reinstalling.
When I went to raise the front as described here, I noticed that the left front roller was already off the ground about the prescribed height of 1/4 inch or so, when I checked the right side, the roller was completely on the ground so I raised it to the height of the left one. I reinstalled the ice maker, plugged it back in and let it cool down and it started making ice a few hours later. It has been three weeks and I am noticing regular ice production, as well as an additional issue with excessive water dripping along with ice when dispensed has been eliminated. I do believe this has fixed the problem and I want to thank you for taking the time to post this video. It looks like you have helped many frustrated Samsung ..... Ill call them “users” not “customers” since I think most of us agree this will be our last Samsung product. Thanks again!
Are you still having issues or do you think it was a permanent fix?
@@rsaxena3 It was not a permanent fix but it seems to have slowed the problem. About avery couple of months I have to knock ice buildup loose and once I had to totally thaw it out because it was frozen solid in the very back.
Thanks mate. Much appreciated
Hi, mine freezes over on the back right only (right side of the back of tray). So my worry of lifting if seems like it will only create more spills to the back. Would you suggest I lift only the right side of the fridge so it tilts more left? Common sense tells me since it spills (freezes over) back right side is to lift the back right corner of my fridge only, to get the water to level more front left side? Thoughts Mr Vasquez?
My Samsung refrigerator looks identical to this one. When I first installed it I adjusted the front higher so the doors would close automatically, but note that if you raise the front too high it will start beeping. Apparently it has a built-in tilt switch. Used mine with the front adjusted higher for about 3 years now with no problems but yesterday it had no ice and the bottom of the ice-maker was slightly frozen. I'll try sealing the edges if the problem reoccurs. I'll probably use electrical or clear tape rather than caulk.
Thank you bro, what a freaking frustrating mess
I am going to have to try this. I had a repair tech in for icing and water in the fridge and since then the ice maker has started to freeze over. I suspect that when he moved the unit back in place he may have returned to level.
Thanks for the info.
Great info on fixing ice maker problem. Did it ever re-occur? BTW it is anti-clockwise to raise I believe. Thank you for shedding light.
No its clockwise, done mine today
just got off the phone with Samsung and this is the first thing they told me to do. Excited to see if it works!
You have got to be kidding me?? We’ve been struggling with this for so long. I’m pissed I didn’t recognize it. Fridges are always set up with the front a bit higher, and the doors will shut correctly! Dag nab it!! Thank you!!
Forget it that did not work, get rid of that piece of shit save yourself, get a GE side by side with an ice maker in the freezer, I finally got them to do a fix on the ice maker don't know if it worked because the compressor went out.
I am going to try this!!! I have been using a clothes steamer to melt the ice, this works well but I have to melt it every 3-4 weeks.
Use a level your floor might not be level, worked for me and still working been almost 6 months.
@@2velasquez great news!!!
Gonna try it. Thank you...
I'm tired of using my wife's hair dryer to defrost the ice maker, finally I decided to search up the solution and ended up here. Looking at the comments I'm sure that is the right fix for it. Thanks for sharing it with us 👏👏👏👏
Same here! I usually thaw or clear the ice every two weeks or so. Any ideas on how to wedge something under there to make it easier to adjust the caster things???
The casters have built in vertical slots for a slotted screw driver. Insert, turn, pull out, put it in the next slot...I found a narrow slotted can ruin the plastic on the caster. Use a wide slotted screw driver, and push in as you turn.
Michael Olivas hmmm, ok, thanks. Trying to picture that & make my way down there. Ill report back when I get a chance.
Nice chili paste at 3:02!
Well I'll have to try it, nothing else has worked. Thanks.
I wasn't able to turn the wheels under the fridge. So I put a thin piece of wood underneath them. This has worked - it has been 2 months since I last defrosted the icemaker.
Is this solution still working for you?
@@rsaxena3 Yes. With the wood it lasts months. With nothing it lasted weeks between defrosting.
How is it still holding up 2 years later? Looking to buy a fridge this year and really like the samsung 4 door features and design but the whole ice box thing sounds super annoying especially for 2000-2500 dollars
Don't do it get something else with icemaker in the freezer
Does yours have an ice maker in the bottom drawer as well? Our bottom drawer ice maker has frozen up, and I can't find a fix on here.
No it does not
We tried this and unfortunately I think we did something wrong. Now the door alarm is beeping, there is no light in the freezer, and the freezer temp will not go below 30 F. Any ideas????? We lowered the front door so it is level but it didn't help.
I did this fix and it worked no more freezing up.
Is this fix still working ?
So far it has, was on the phone for a hour talking to the rep, time will tell.
@@marypepper8453 so far so good, time will tell.
How is your fridge? Is it still working fine? Thinking about getting the family hub model that has reports of the same issue. Any updates you can provide would be great.
Apparently, this issue happens to a lot of ice makers, regardless of brand, when the ice maker is in the fridge of a french door unit. Having an ice maker in a fridge section just tends to cause problems. Ice makers in freezers work better or last longer without malfunction. Go figure!
Thank you for this!! Now how do I get it to melt? I’ve had the ice tray out for like 24 hours and it’s still solid 😅
Use a blow dryer
May is ask what you used to seal the side? is it food safe? thanks
Cut out from a bumper sticker it does not touch the ice,
This did not work I finally got them to pay for repairs see my other video we will see if the parts they changed fixed it so far so good but time will tell
Thanks for sharing your video! I’m still trying to remove the tray, my guess is it’s frozen. I noticed every video I watched ppl pulled the tray from the bottom, mine has a button on top that says push button,pull up and out,well that’s not working. Any idea what I can do next? Thanks again
This is the exact same problem I am having. I've tried to remove it multiple times but it won't budge! It's infuriating!
Judy Mullis We had to let it sit for several hours before we could push in the button, pull/push up on the whole compartment and finally pull it out.
@@judymullis2882 Try this, it should defrost it to where you can get it opened. th-cam.com/video/VcENbiRNgac/w-d-xo.html
@@katiekeyes9714 , I tried it that way and it worked. Thanks for the tip!
Did this, didn't last any longer then the normal force defrost and what not.
Same ice maker issue... Going to level as you show.
I have the identical control panel you do. I cannot for the life of me get the system into the FD or service mode. I hold down Freezer + Lighting for 8 seconds and the display goes blank. Then when I push any other button as mentioned, the display returns to normal.? Tried everything. Any clue as what why? I powered down/up the refrigerator and that did not help....
How is yours holding up now?
Thanks for the suggestion. I have done what you said. I'll get back to you in due time.
any updates?
@@bandito3377 Didn't work. I called Samsung ; they replaced it in mid Feb. So far, so good!
@@bandito3377 Samsung came back an additional time, replaced a circuit board in the back also. They actually fixed it. Through the summer and now into Jan it's OK!
@@cometmann that’s great! I ended going with a GE side-by-side.
Thanks my ice maker has done this twice in the last 2 months (April and June). Perhaps the floor is moving a little with the change of temperature. The level shows the front is lower than the back. So witch is it higher in the back or lower in the back? Thank again. Oh yeah, what does the test button do actually. I pressed mine and it beeped once. That's it just wonder what it is supposed to be for.
And, i used my wife's hair dryer to thaw it out. I've had the fridg since 2017 and haven't had any problems except for the past two months. Why???
Not sure what you are asking..... The front needs to be higher and the back lower
Great way to find a final solution to keep the problem from happening.
Though I am still stuck at the part I cant gwt the tray put due to it being frozen in place.
I am thinking some other possable solutiins may be to put some tape over the face and around the ice tray to keep warm air to flow in or cold air out, each time the freezer door is open.
Another potential solution may be to pull the tray out once a week, so to make sure you can and to prevent it sticking shut.
Unplug the fridge open the doors use a hair dryer from a foot away defrost, it worked for me then raise the front like I did in the video still working great. 6 months now.
@@2velasquez - Thank you for the suggestion. That was the first thing I had tried. Though it did not have much of any gap for that how air to get into the tray.
I will say through watching many videos, I gave it another try the next morning. And, I was able to open the tray. Once I did, there was not much ice in it. I also noticed I had turned the ice maker off to keep it from trying to keep it filling up. So, there was not much ice in it at the time. Maybe the ice melted out over time? I have noticed the ice dispenser door would drop a little.
It works okay now. I am partly thinking seeing a video of how to pull and slide the ice tray out may have helped. It showed a lever to press on while trying to remove the tray, lifting up all the way on the tray to pull it out. I try hard not to force anything, because I tend to break a lot of things when I do. So, whenever there seems to be a little resistence, I back off. So how to open properly may have helped. Or, turning off the ice maker and letting it melt may have helped.
Maybe if I had opened the despencer door, to used the blow dryer there instead, could have melted the ice quicker. With heat rising, cold air descending. Possable blow dryer a few time here and there. Instead of standing there hours like it seemed to break up the job a bit and not feel as frustrating.
Just some thoughts. Maybe they will help others as well.
Make sure you lift the ice tray up before you pull it out. To release it
usually, it gets stuck when there is a big Iceburg in the way of getting it out. Run the icemaker like you want ice out of it with the door closed....Then kind of hammer away with your fist on it's side. You can also try the FD setting a few times to try to defrost the thing a bit....This has gotten it open for me in the past.
I have ice getting jamed can send me a pic of what is a normal working ice maker looks like?
Our Samsung Handleless Refrigerator is beautiful but we hate the ice maker which freezes up EVERY OTHER DAY! Ridiculous. We will definitely try this to see if it helps. Thank you!
This worked for 8 months I think the problem is the vent on the Ice Bucket it's on the front this goes directly to atmosphere I covered it with a sticker..
Where did you place the sticker, do you still think the tilting is necessary?
Is it working for you?
@@rsaxena3 This worked for us for only a few weeks. I did not try the sticker option. We ended up taking the damn ice maker out and have to buy bags of ice several times a week. Completely ridiculous
How do you pull your refrigerator out now that you don't have the wheels touching the floor? That could be detrimental on a wood floor.
You would have to re lower them but forget it throw that piece of shit away and get a GE side by side with an ice maker in the freezer.
@@2velasquez I couldn't figure out how to raise them but the legs unscrewed down long enough to raise the wheels off the floor. To your second point, I wholeheartedly agree it's worth being thrown away. That being said it does have some nice unique options I just wish they were all made and built much better.
Thank You. Every other month I has to defrost. I was about to sign up with Sears service, then I saw your video.. I will try your fix.
Don't do anything get rid of it and get a side by side with the ice maker in the freezer that's what I did, don't waste anymore time with it or their service, you will just waste time and money
Don't do anything with it get rid of it and get a side by side with the ice maker in the freezer that's what I did, don't waste your time and money with their service.
Ok just tried the fix as mine was freezing up 2/3 weeks........ let’s hope
It works. Funny after watching we have noticed when opening fridge door after getting ice or water it will leak a bit.....
Kanga Zabes did it work for you? Thanks!
Good vid, but you actually turn the screws counter-clockwise to raise the front of fridge.
Yup
He moved it from right to left, isnt that counter clockwise?
Did and said different things
Clockwise to the floor?
How did you put the fridge into defrost mode?
I just unplugged it there is a way on the front panel it's a little complicated have to push multiple buttons, but really save the heartache get rid of that piece of shit and get a GE side by side with the ice maker in the freezer. Trust me not worth it.
Thanks for the vid but but you’re backwards. First of all your level shows the front is lower when you put it on the top of the fridge , also it looked like you were going counter clock wise. So is the fridge supposed to be higher or lower in the front? Ty.
The level has different bubble levels look at the other bubble in the video it's supposed to be higher in the front but still did not work class-action lawsuit coming hard to have ice maker in the fridge needs to be in the freezer section
2velasquez where do I put my name in for the class action lawsuit?
@@2velasquez That is the design problem on these - The ice maker needs to be in the freezer section to prevent higher fridge temp heat transfer into the ice maker and partially melting the ice. When ejecting partially melted ice, it clumps together in the dump zone stopping ice production. Around the entire ice box can be sealed but the door seal, which isn't discussed enough, eventually fails also letting in warmer air. There is a good video on repairing the door seal. After watching that video I could see a gap in my door seal where 39 F air was entering the ice maker and corrected that. You could tell it wasn't sealing because liquid water would trickle out when initially calling for ice. Lastly, side by side units with the ice maker bin nearer the top of but in the freezer door like Whirlpool designs are superior. The vertical ice bin in the door also prevents auger motor burnout associated with horizontal mount bins that must occasionally drive against refrozen water at times plus they allow more usable freezer space.
Any update? Mine usually goes about 2 to 3 months before freezing up again.
Still good so far, the tech said water spills over the front of the water tray inside when it's level so that's why you have to tilt it back.
Damm mine doe she same
I'm going to post another video I think I finally found the problem, the ice tray has a vent that you don't notice that goes to the outside ever time you open the door.
@@2velasquez can you please explain this further...I have the same fridge same problem
It worked for about 6 months then freezes and jams, nothing work class action time.
Im going to give this a try today. Thanks for the video. Any follow up on this coming?
Take your time to fully thaw it out I unplugged mine and used a hair dryer from a distance of 15 to 20 inches away, after you raise up the front turn the power back on then push the reset button on the icemaker before you put the tray back in, its the button on the right side at the top I should have shown that in the video, mine is still working fine.
@@2velasquez defrosting and leveling done. Level left to right and on the forward line front to back. I'll report back soon.
Needs to be titled back not level front to back front needs to be higher
@@s14slide how is it working for you now?
@@rsaxena3 I'm going to recheck my level and see if I can find the reset button. It is a weekly chore to take out the hopper and defrost the ice tray.
Does anyone know how to put this model into defrost mode for the ice maker?.
Usually top left and middle right, hold them, screen goes blank, then use middle right to cycle through to Fd. This works even if your buttons look different.
Was this correct way to switch it into FD mode? I’ve been struggling to find my model which happens to be this model in the video but I can’t find the sequence to switch it into FD mode, so again did this work?
There are videos on how to run the defrost on you tube. Havnt tried it yet. Problem just started.
Thanks for posting this, but honestly, this is ridiculous. Samsung should have this figured out.
I think there is a class action lawsuit
I would not be surprised.
@@2velasquez There is. As of June it had gone to mediation. I read the lawsuit, it's documented that Samsung has been aware of this problem since at least 2015 and they know there is no fix for it. They send people out to "fix" it to prevent people from seeking a refund before they've had the fridge for an extended period.
Yup and guess what today mine just froze up after 6 months again I'm pissed this is bullshit.
@@2velasquez So it took me way too long to realize this, but the design flaw is the trough in the door that catches the ice, this video may help the problem but doesn't solve the root cause. If you look closely, the trough doesn't create a seal when the door is closed so warmer air from the fridge gets into the ice maker all the time and every time you open the door warm air from your house is getting in there. This explains the wet ice and water pooling in the dispenser area. I fought Samsung for months, they finally gave me a full refund once I got BBB involved. I bought an LG fridge with the ice maker in the door and I'm very happy so far.
Okay, we found our mistake. My husband took off the plastic in front of the wheel and did not put it back on. Apparently it has the door magnet. Once it was back on the temp started dropping, the light went on and the beep went off.
Is this fix still working well for you?
6 months to the day then frozen up again there is a class action lawsuit, I turn it off then use my hair dryer to thaw 2 hours then maybe another 6 months
@@2velasquez do you have info on this class action?
I'd like to get info on the class action law suit as well. I had to threaten Samsung to take them to small claims court. It took them 6 months to get me a refund once it was declared unfixable.
We called Samsung and they sent a technician and fixed it for free, I recommend everybody to do the same. Fridges sold from 2016+.
Yes they finally agreed to fix mine
@@2velasquez I see that samsung fixed your problem, can you post .. what the fix is and was on your refrigerator ?
Thanks for sharing your temp fix, Ive just re-leveled my frig .. hopping it helps. JZ
@@juanzorro8073 I posted a video of the parts still waiting to see if it worked time will tell ill post another video
Mine is freezing up but the frig is already tilted so the front is higher. I'm going to seal the side seam, any other suggestions?
I did that first it did not work by itself but maybe the combination of sealing and tilting back did, so try it, mine is still working since I put out this video, is yours the same 4 door model as mine?
@@2velasquez Mine is a slightly different model, it has a drawer under the 2 frig doors and then the freezer below that. The ice maker looks exactly the same though.
@@TConkling1 Any luck? My fridge is already slightly tilted backwards too. Which seam are you referring to?
Jessica Dalton can you post a picture of where to seal???
is this fix still working 6 months later?
Yes still working fine
Still working fine 6 months
You mentioned it lasted 6 months but that you think you found the cause. What was it?
I found the problem it's a piece of shit they should of never put the ice maker in the refrigerator should of went in the freezer, class-action lawsuit.
@@2velasquez what was the problem? Please tell.
Don’t buy a Samsung fridge, we’ve had two and both have had issues. Thank you and hope Samsung gets their act together!
Mine freezes up if not used often. We go on vacation guaranteed it will be frozen
Junk ! Fridge noise maker too , buyers beware
It is better but still ices up time to time. Still cannot get the FD to work... Any one have a solution?
I finally gave up called Samsung using the number inside the frig door they finally agreed to fix it for free.
Mine is frozen on the right side of the ice maker, not frozen in the front. Should I tilt the frige on the right only?
Check the level side to side maybe your floor is crooked then raise the front.
Mine would freeze all of the bottom and on the right side that's where the ice dumps over. Careful with the hair dryer don't get it to hot, take your time.
tried this and it did absolutely nothing. caulk the ice box is the fix. samsung release a service bulletin. they also added two metal clips and changed the ice maker.
Tried it... didn’t fix it.
I know class-action lawsuit!
When they come ask how they do a FD (Forced Defrost) from the front panel and write down the steps.. Lets us know how they did.. Thank you and good luck!
Hold the freezer button and lighting button down at the same time for 8-12 seconds. You will hear a beep and two letters will pop up on the screen. Use the Lighting button to scroll through until you get to FD. You should get there pushing down the Lighting button 3-4 times. It has a continual beep while in FD mode. Video for your reference: th-cam.com/video/GWJ5CRb3aS8/w-d-xo.html
One Samsung rep actually told me to do the opposite of this. Raise the front end higher. It made it worse. I will definitely try this instead.
Everyone who has this problem should be following the class action lawsuit against Samsung because of this problem. It's been a known issue for many years in many models. www.classaction.org/media/bianchi-v-samsung.pdf
Any modern refrigerator /icemaker that has a systemic problem with freezing over has a serious design flaw.
I have to defrrost my icemaker just like this every 1-2 weeks.
And Samsung has repaired/replaced and resealed the icemaker 4 times already. I have made at least 6 other calls to customer support and performed all of their troubleshooting suggestions.
If possible I would advise anyone with this problem ro return the refrigerator. Don't let Samsung string you along with repairs that will only help for a few weeks at best. They are just trying to run out the warranty
Best solution I have found is to use ice cube trays in my $3000 refrigerator
I argued with my husband as to what was causing the freeze up as I said it appeared to be frosting up at the same location as is in this video and asked him if spill over could be the problem. Yeah! Maybe he’ll give me some respect after trying this.
Now if only someone would put an intelligent video about our water dispenser issue in the same frig. It just trickles out and we just paid $500 to have it replaced. Never ever will we buy another Samsung appliance! Their TV’s and phones are the only good thing they make.
Thanks for sharing your video! I’m still trying to remove the tray, my guess is it’s frozen. I noticed every video I watched ppl pulled the tray from the bottom, mine has a button on top that says push button,pull up and out,well that’s not working. Any idea what I can do next? Thanks again
This fix worked for over 6 months but I think I found the real problem will post another video soon.
Ours freezes up too. Takes some muscle to pull it out. You might also try the '''FD" (force defrost) method to free it up. I don't remember the specifics, but it's done with the keypad. There are youtube videos on the process.
Thanks Ron, I was finally able to get the ice tray out. After defrosting it it began working great! 2 weeks later I ran the FD purely as a precaution. Haven’t had any issues since. I did see in another video where instead of leveling the fridge they lowered the back side ever so slightly. He claimed that fixed the problem for good. Personally I think I’m just going to leave my fridge as is,Level!
2velasquez thank you so much for posting this. Is this solution no longer working for you? If not, do you by chance have another video on what did end up working? Thank you!