Samsung ice maker freeze up fix. French door ice maker & water dispenser. Part 3
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- เผยแพร่เมื่อ 25 ก.ค. 2020
- In this video I will give an update on the prior repair. Did the new parts finally fix the freeze up problem with this Samsung Ice Maker? Take a look inside the ice maker to see...
My Samsung fridge was the same story. It ran like a champ for 2 years and now I have to go through the defrost BS every couple of months. This video mentioned the air circulation at the back of the ice maker unit which I found informative. I will let the defrost cycle run through several times next time to make sure this area is defrosted. BTW my next fridge will NOT be a Samsung.
AMEN! Worst refrigerator I have ever owned! Not a fan of the gas stoves ....or microwaves either! Have only had them for 4yrs (3 for the microwave) and have had problems with all of them!
just be happy your refrigerator did not freeze up lol
Thanks for the first explanation of how to force defrost the ice maker on the model of fridge that I have here in London.
Happy to help!
You have done the best job on the internet trying to fix this piece of junk. Samsung shoud be chasing you down to give you that mother board or some type of programmer.. Good work my friend! I'me sorry for yours and my many hours wasted working on this!
Yep, I searched, I tired, I failed. Like you said, it's just a piece of junk. Thank you for your comment. Much appreciated.
Thanks for sharing. This resolves the issue with Samsung model SRF719DLS refrigerators which are also sold in Australia.
Sadly none of the the fixes last more than a few months. Samsung should not be selling these if they can't keep the ice makers from freezing up.
Nice work on the video. If you're like me you just want your product to work right. I took my Samsung four door Flex FR23J9011SR apart turned off the Ice maker and It works for now. If I ever have company over and think I need ice, I turn it on and it works. It sucks to have to turn it off and on, Just a lesson to never buy another Samsung product.
Another great video, I wouldn't have the patience to do this. I hope you have another video of how you solved this problem. 😉❤️👍
It's hopeless. Samsung does not have a fix and they are still selling this junk. Class action lawsuit has been started. We'll see what happens..
Thanks for this video!!! I called Samsung about my 2016 Fridge, and they are sending someone out free of charge to replace the ice maker.
That's great. I guess it's time for me to ask them to fix mine again.
This is one of the best videos I've seen since I stopped trying to find a fix about 1.5 years ago. I bought my model RF25HMEDBSr/AA in 2015 and had the same problem from the start. I had the repair tech out two times but only after spending many hours on the phone through multiple calls with their Cust. Service who made me go through rediculous troubleshooting steps over the phone before they would approve a tech to come out. He put sealant along the bottom left edge and it did nothing. Then for the next 2 years I would chip out the ice and it would last for about 2-3 weeks. Then for the last year I have done without ice but I'm out to try and solve this one again. I will let you know what I find for parts.
I've heard from a few people that Samsun has issued a recall for these ice makers. I have not checked but I am planning on looking into that and doing an update. Good luck
@@riderescue I bought ours in Aug 2018 and it started freezing up 3 months or so ago. I replaced the ice bucket because it had a hole in the bottom (no idea how that happened since we hadn't taken it out before that) and thought that was the issue. Nope, still freezes up. I called Samsung and since there are no techs near us (Olympic Peninsula of Washington state), they issued a refund for the fridge. Now trying to decide what brand to get to replace it.
Thank you for posting your efforts. My Samsung 4 door fridge is 1.5 years old and has frozen up for the first time. After watching your video I was able to thaw and reset the icemaker and have ice once again 14 hours later. Hopefully I won't have to do this very often.
Glad to help
Just repeated the process for the 3rd time so it looks like it will be an ongoing cycle unless a permanent solution at a reasonable cost appears.
@@dphair3805 This will be an ongoing thing. I have a Samsung guy coming out for the 3rd time. It sounds like this time they will be completely replacing the whole ice maker when they come out.
@dphair3805 I had a technician come about 6 months ago and he replaced the ice maker and the bucket. I’m back to square one and waiting for tech to come out to resolve this issue. I’ve forced defrosted 3 times already in about 2 weeks and it’s a temporary fix. Maybe 1-3 days then it’s back to freezin over. GL to all the unfortunate fellow souls who own Samsung
@@dphair3805 I heard a while back that they were going to do a recall fix on them. Need to check into it again.
Get that motherboard yet? I've been dealing with my piece of junk for months and these are the best video(s) i've seen yet showing the issue. Can't wait to see if the motherboard is what finally solves it.
Did it work?
Just wanted to give you guys a suggestion that helped me out. I called Samsung and told them about my ice maker issue. They asked me for my model and S/N which I gave them. They told me that Samsung is now doing repairs for this issue for free. They scheduled a tech to come out and check the refrigerator and do any necessary repairs. The tech will decide if the whole ice maker will need to be replaced or if only some parts need changing. But all of this is being done free of charge. So I hope this helps others like me with this crazy issue get this resolved once and for all.
Got a phone number to use to call Samsung?
@@tannerjim I just called their main Customer Support number from the website. 1-800-SAMSUNG (1-800-726-7864)
Thanks for the info. I saw a video where they have a class action lawsuit filed against them. Maybe they have seen the light and plan to get these things fixed.
@@JoseCastillo-zm3vy I can confirm. I just called them and they're sending out a tech to do a repair next Wednesday free of charge. I'm not super optimistic they'll actually fix it, but at least that's something.
@@amalgamate7 Just checking to see if they were able to fix it.. and if it was in fact free. Also, did you have to prove purchase via a receipt or something? Thanks!
Its great to hear people are getting this repaired with the new MB amd its working. Im about to have my ice maker repaired for the 3rd time, i hope it works, but never buying another Samsung fridge.
Sad to report that these ice makers are still failing after being repaired several times. Samsung can't seam to find a fix but they still keep making these junky things. I'll never buy another Samsung. Expensive junk.
The new mother boards have a longer defrost setting installed in them that’s a critical part . All the other steps are important but without the new mother board they aren’t enough.
What I have been doing once a month is using a hair dryer to defrost. Laying down tea towels to pick up water.
I have now tried lifting front of fridge so the wheels are approx. 1/4’’ off floor and a level used vertically on the front of the fridge has the bubble just touching the front line. See if this will help me get more than a month. Thanks for the video nice to see how that comes out.
Good luck with your trials. I hope it helps.
Did it help?
I use a hair dryer too, no way I'd listen to that beep for 30 mins. Hair dryer takes 3 minutes, you can scrape every minute with a butter knife to speed it up.
Same here … second ice-maker installed., warranty isn’t saying anything they’ll probably know what’s wrong when I no longer have the warranty!!!🤬🤷🏼♀️
After all this time they still don't have a fix but they keep selling this junk anyway.
Thanks for the video, I have the same model and it stops making ice as well.
You're welcome!
Completely agree...most frustrating thing in the kitchen!
It really is!
I've had mine fixed twice. First they sealed and "fixed" it. Then they replaced some parts the second time, now it sounds like they will completely replace the whole ice maker. I'm sure I'll be back in the same boat in a few months. At least it's all been free.
How do we contact Samsung? I haven’t been able to use our ice maker for at least a year. I didn’t know about the recall. Please let me know.
Love our Chef Collection Refrigerator Refrigerator, hate the ice maker. Same issue since we purchased it about 7 years ago. I have contacted Samsung and they have set me up for a free replacement even thou it's long out of warranty. I hope the replacement really works...
Good luck. Maybe they have figured something out but I wouldn't hold my breath.
Model Number: RF34H9950S4/AA
Had Asurion come out to replace the internal ice maker parts a few months ago. On the first try Samsung sent me DA92-00611B PCB Board, DA97-15217D Ice Maker Assembly, DA61-04522A Clip - Fitting Lock, DA97-13431A Ice Chut Cap, DA97-14505A Water Dispenser and DA97-14474D Ice Tray. Don't know why they sent the water dispenser but what the heck I'll take free parts any day of the week. 😊 The Auger Motor wasn't included in the original part pull.
A few months later started to see the ice buildup again, new tray was partially locked in again and very obviously the water drain was freezing up. I had also noticed one of the LED's on the front display was dim and thought it may be caused by the new PCB board.
Scheduled a second repair and they sent me the DA97-12540G Auger Motor as well as another DA92-00611B PCB Board thinking the board might be the cause for the dim light on the front (crushed ice LED). Techs were here yesterday and had to thaw it out with a handheld pressurized steam pot (auger was locked in with ice). Adjusted the water feed line. Tech said he was surprised the factory had not caught it because the water line was so poorly aligned it would allow water to spray everywhere. Changed out the Auger Motor and then asked me where the main board was. They expected it to be on the back of the fridge. I have the service manual and found it was located under a cover on the top. Opened it up, changed out the board, and off they went.
A couple of things. I now know the first tech did not replace the PCB board. He did not open up the top of the fridge. He too had pulled the fridge away from the wall and I’m assuming couldn’t find where it went and blew it off… The PCB board is a big part of the update because of the change in the programming. As you pointed out in your video the drain tube in the Auger Motor is noticeably larger.
Now I wait to see if it’s resolved the ice buildup issue. I’m hopeful because the changes I see are noticeable. Only time will tell. 😊
How to put on the ice manera in the panel
Does yours have an ice maker in the bottom drawer as well? Our bottom drawer ice maker has frozen up, and I can't find a fix on here.
Sorry, upper ice maker only.
Hello so I am very interested in finding the correct replacement kit to perform this upgrade on my fridge. I am wondering where to look to find the correct kit for my older fridge...you mention the model and serial number need to be provided however I would like to know who you provide that info to in order to get a replacement kit. Any help would be appreciated.
Sorry to say it but don't waist your time and money, nothing works. I have been getting notes from people that say they calling Samsung for repairs, even out of warranty, and they are being told that Samsung will give a partial refund based on how old your unit is. Good luck.
Hello...so I am wondering where pursuing
I have down several cycles on fb put a bowl of hot water in there and even tried blow drier but can’t get bin unstuck to open. Any ideas to get it out would be great!
I have heard of a similar problems. Pretty much have to empty the fridge and pull the plug till it all melts. Sadly, once that is done, you can turn on the fridge and off the ice maker. There just is no fix for it and they keep selling fridges with the same garbage ice maker.
Anyone figure this issue out? Mine is doing the same thing
Does the defrost the freezer section or just the ice machine alone . Thanks.
Good question. I'm not sure but I believe defrost will do ice machine and the freezer.
It will always freeze up again because the housing for the ice maker leaks. You may get a week, month or years but it’ll happen again. Even after siliconing the housing it’s only a matter of time. The ice maker isn’t the issue. It’s the poor design of the housing from Samsung. There’s a service bulletin from Samsung about the silicone.
For those of you that don't know: Samsung has a nationwide recall on their ice makers. Call Samsung and they will replace the complete ice maker including the computer control board at NO CHARGE. Problem solved
I will hope to call soon and I'll update you all after I call Samsung
@@riderescue I called them three weeks ago and everything has been working fine
@@alexron2023 That's awesome, but will it still be working in 6 months? That is the real test.
@@riderescue well mine was fixed 3 weeks ago and it’s working perfect
According to the tech they claimed they have not had any problems or complaints after the repair. For what I understand the computer board is one of the main culprit s. Time will tell
Phone number please? Thank you.
We all got screwed with the same exact problem when we bought a Samsung. I've got the exact refridgerator that you have. Samsung knows about the problem but not doing ANYTHING at resolving the issue. Every month it's time to get the hair dryer out on this piece of crap. I've been hearing about a class action lawsuit but never hear any update on it. Never will ever buy another Samsung product again. Even got rid of my Samsung phone just because...
And they keep selling this crap even though they know it will stop working in a few months. Lawsuit doesn't scare them.
@@riderescue Yeah we checked out the newest models at Home Depot and even though it's been almost 3 years since we bought ours, they haven't changed the design. Even though they redesigned most of the rest of the fridge.
Did you take the ice tray out before you defrosted it? I missed that.
Yes. I take the tray out and place a towel into the area to catch the loose ice and water.
@@riderescue If it is stuck, don't force it to come out. Use the Forced Defrost function first.
Wow...looked on here to try to find out how to defrost and clear out my moms Samsung french door ice maker and didn't realize I was opening up a can of worms. I have a GE french door refrigerator we bought in 1997 and haven't had one issue with it...we've always used water from the water softener to supply the ice maker...not sure if that was what has helped, but looks like I'll never be buying a Samsung refrigerator! Although, I love the 3 Samsung big screen televisions we've had for many years now, without any issue on them....maybe they should just stick with televisions!
Yep, I love their TV's but their appliances are horrible. My microwave literally went up in smoke and my stove has had many problems.
We had two Samsung TVs and we had issues with one of them around 2016-17. It would flash like a strobe light sometimes. We had to open it up and cut a wire (we found someone on TH-cam who told us to) to get it to stop. We won't buy another TV from them.
Rocket science!!
when ice maker freezes over is that filler tube frozen solid?
Typically the freeze up starts at the bottom of the filler tube. Once that ice starts to build up the tube freezes up. One of the fixes was to add a heat wrap to the fill tube so the tube does not freeze but the blockage still starts at the bottom of the tube. To my knowledge, Samsung does not have a fix but they keep selling them anyway.
Mine was purchased in 2018 and has been freezing up for the past yr. When you do the forced defrost, does it defrost the freezer also? Thank you for all your indepth analysis of the problem. I am going to call the waranty repair and have them do the hard work. Again thanks for the great videos.
I have not noticed any change in the freezer when I force defrost just the ice maker.
There is a different command if want to defrost freezer, fridge or both.
If placed in Forced Defrost does the rest of the fridge get warm?
The only thing I see go into defrost mode is the freezer and ice maker.
Could air with room moisture be traveling up the dispenser outlet to cause the frost build-up?
Good question. Not likely here in the high desert of Utah though. It's extremely dry here.
Yeah do all that with mine then it eventually does it again. I'll never buy another Samsung fridge unless they fix mine! :p
How do you force defrost?
With my model, I hold down the Freezer button and Cool Select button at the same time and hold them for about 10 seconds. Some times I have to do it a couple of times. Once it starts to chime, press Cool Select till the window shows FD. It will start beeping for about 30 minutes then stop. If you want to stop the beeping, hold down the two buttons again till you see the FD, press the cool select till the FD goes away and the beeping stops. Some models are different. Good Luck.
Did you get a motherboard?
I'm not having any luck finding the correct motherboard for my model.
Hopefully the class action lawsuit will get samsung to do something with these piece of junks. The people that sold us our house a few years ago updated all the appliances with samsung crap. We already replaced the above stove microwave and have been dealing with the frozen ice tray for the last 6 mnonths.
How can we jump on this bandwagon?
Is there an update? did the motherboard solve the problem?
I have not found a fix and I hear from viewers about the most recent warranty repairs and nothing works for more than a few months. Sorry to say that the ice machine is junk and Samsung can't find a fix but yet they continue selling this junk.
Likely the ice maker defrost drain line is clogged and there is no place for the defrosted water to go.
After fixing this fridge 4 times it always goes back to the filler tube freezes up and or the ice gets frost build up that clogs the dump area.
does not say if its defrost ice maker or defrost freezer? hmm
I wondered the same thing. The ice maker does defrost but I can't tell if anything is happening to the freezer areas.
Is your fridge properly leveled??
Mine was lever and someone said to try leaning it back just a little. No change, lever or leaning.
But do you have to empty your freezer below? Does it thaw/ruin frozen food?
I was able to do it all in less than 30 minutes. I never opened the lower freezer so nothing thawed and I kept half of the top area closed so it didn't really loose much temperature.
My last fridge was 23 years old and had ZERO problems with the ice maker. My Samsung has been rebuilt twice at the cost of 400 dollars a shot and has failed again. Its not more than 5 years old.
I have a very old GE fridge in the garage that I use for ice and drinks. After about 20 years that ice machine quit too. It cost me $15 and about 30 minutes to replace. I can't get a full year out of an expensive replacement ice maker with the Samsung junk.
@@riderescue We have a bar fridge for extra drinks and food. We will look for an old GE with ice-maker to replace it also.
Took 24 hrs to thaw. Made ice on about 6 hrs.
My Samsung has been the most expensive constant repair nightmare in my 55 years of life. I will never even buy a Samsung TV again after how badly Samsung treated me.
Sorry to hear that you have a Samsung fridge. I have a bad microwave and dishwasher to go with my horrible fridge. No more Samsung for me either.
Or you can call SS and they will repair the unit no charge. The class action suit is over, they lost. Yea I thought it was not true either. My ice maker kept jamming and freezing. Called SS done, no charge.
Sadly not sure if they will fix mine with my warranty being expired already. Only just found out about the recall because of these comments. There was never any communication sent to me from samsung regarding the recall.
There is a recall on the ice maker
Are you saying that Samsung has finally issued a recall for this? Please post details
Yes details please!
they gave me 1500 and told me keep the fridge. so thinkin jus gonn buy a counter ice maker
6:23 Defrose
Samsung ice makers are absolute JUNK, I’ve replaced the ice maker and the entire auger motor assembly. It still freezes up and the auger is not turning. Samsung customer service is no help at all
FYI - I had a tech out last week for the third time. He said everything has been done that can be done and that Samsung would call me. They're refunding me basically the whole cost of the fridge.
Thank you for the note. Keep us posted if and when you get your refund.
@@riderescue will do!
@@riderescue got my refund. I bought it in 2019 for almost 2600, they depreciated it 10% per year and paid me over $1700. I'll take it.
@@rsunday7815 That's awesome! Thanks for the note. Very much appreciated.
Check your water line. It might be in too much or too little.
I checked the water line and it is the correct placement. Thanks for the tip just the same.
I hate Samdung for not correcting this obviously design flaw. They absolutely have to know there is a problem but they just keep churning out the same trash. I’ll never buy another one of their products. We bought all new Samdung kitchen appliances and all of them have had problems. Service is so bad that they couldn’t find a service tech to fix our brand new dishwasher and ended up having to just send us a new one. Stove has a “hot surface” light that stays on and an oven door that closes fine but the stupid sensor says it’s not sporadically so just stops heating in the middle of baking. Then there’s the crappy ice maker that freezes up in the fridge as well as that water line. This is happening more frequently now. Never again SAMDUNG. It shouldn’t be this bad after just 5 years. Total trash.
Wrong...............................................>>>>>> class action lawsuit filed. It is a mfg fault look it up
I've read that the fix is to make sure the fridge is not level and slightly raised in the front. Video reference: th-cam.com/video/y8SZrGZq_60/w-d-xo.html
Seal the top of the outside of the ice maker housing, you have an air leak in the housing.
Definitely worth trying a little sealant along that top seam. I'm hoping to find the correct control panel so I can do another update and I'll seal it up.
It's a problem with all of them. It's a horrible design they should not get away with this
if anyone was unlucky enough to get a Samsung fridge like me join the SAMSUNG
REFRIGERATOR RECALL U.S.A Facebook group and follow instructions get a
refund