Hey Robert, I've watched your channel for a while and I think your Volvo content is quite helpful. I work going out to peoples homes to repair appliances and I see french door ice maker failures almost everyday. A couple notes, that type of fridge is called a "french door", a "side by side" is the style that has the left half as the freezer and the right half of the unit as the fridge. Also a hairdryer is not something I'd suggest to use for thawing as it gets hot enough to warp the plastic in the unit. I've seen several ice makers damaged from people using hair dryers. I normally just use an awl to break the ice off, if I have to, I us ea steamer. Third, Samsung is aware of how common this issue is and they provide a part kit (DA82-02367A) which is supposed to help prevent icing up by trying to route where excess water condenses in the ice room. It's a little plastic rectangular frame and two "y-clips" that pop on the refrigerant line in the ice maker. Also, when I do this repair, I seal off the ice room on the seam that starts in the front of the ice room on the left hand side and goes all the way back to the right back corner. We use some caulk that is almost like a clay substance and essentially just run a bead across the whole seam. Even doing all of Samsung's suggested repairs won't guarantee that this issue gets fixed but sealing off the ice room and putting on the little kit might keep that ice maker lasting longer. Also, from what I've seen, this issue happens to a lot of ice makers, regardless of brand, when the ice maker is in the fridge in a french door. Having an ice maker in a fridge section just tends to cause problems, in my experience, ice makers in freezers work better or last longer without malfunction. Hope you find this info helpful.
Thank you very much for your time and comments. I should have mentioned that I did not poke the hair dryer in the chamber to prevent making it to hot. Took me about 20 minutes to get the ice loose.
Yeah there's a whole lot worse stuff you can do to thaw out the chamber. Just last week I went to a unit where the wife informed me her husband used a blowtorch to thaw the chamber. Needless to say, they damaged the unit beyond reasonable repair
Good comments. I am a retired Tech adviser and had worked on these same units brand name and under another company name all made by Samsung. This is an on going problem and has to do with the main control board. Samsung has made software changes to the board which seems to help for a while but will end up doing the same thing. Roberts tips on best,use every day. dump the whole bucket once every month and start fresh. This seems to be the best way to keep the problem at bay. By the way the kit does help but does not provide a total cure,it will come back.Thank you for comments. I do agree with you.
Thanks for the video! There is a forced ice maker defrost mode you can use without turning off the refrigerator. Depending on your Samsung fridge. Press simultaneously the freezer and lighting buttons for approximately 12 seconds till you hear a ping. Then cycle the settings using the lighting or freezer buttons till you see a “Fd”. That will be forced defrost ( ice maker ) the fridge will ping for @ 20 minutes while it defrosts. You may need to do it more than once. I had to do it for 3 cycles so I could remove my ice tray. Then used the forced defrost one more time to finish defrosting the rest of he ice maker. Some chiseling was needed but not much. I know use the Fd mode about every other week to defrost the ice maker. Hope this helps. You can also look up “How to defrost the ice maker on a Samsung refrigerator.”
Yes, I've had to use the Fd several times now. It does seem to happen when there is a power outage like Robert said, and also if you don't use your ice maker every day. Right now my ice bucket is stuck, I'm betting the auger is jammed up with ice. I love my fridge but I hate the hassle of having to do t his every few months. The first year was problem free. They have to come up with a better ice device.
@@ajvusmc it goes into the ice bucket. I even have a few small cracks in my bucket but didn't have much wetness underneath. I do recommend running the FD (forced defrost) several times but always pull the ice bucket out after each cycle (if it's not stuck like mine was) and empty it out and dry whatever wetness is underneath.
Thanks so much Robert. This helped a lot. I had a Samsung repair guy come out to "fix" my ice maker and all he did was rest it through the panel on the front and told me to wait 24 hours to see if it fixed it. He never even tried to open the ice bin. Needless to say, I had no ice 24 hours later. But after watching you video I opened up my ice bin and found it totally frozen just like the one in your video. I just thawed the frozen mess and now it is making ice!!! Thanks again!!
Thank you for your video as it is helpful explaining how to remove the ice buildup & reset but there is more infor you need. 1st there is a class action lawsuit against Samsung as this is an ongoing problem with the overall design on several models. The ice will build up to the point that the entire ice maker & bin freezes together which happens routinely & not caused by power outages or any other external factors. We’ve had our refrigerator for 3 years & I have fought this problem from the beginning. I challenge anyone to melt the resulting ice buildup with any means other than a hairdryer. Three to four times a month I open refrigerator & tape hair dryer so that it dangles outside ice maker (bin removed) & low heat airflow is directed into ice “cave”. This absolutely infuriates me that this has to be done & I so hope that a hefty win against Samsung results from class action suit. If you discover the underlying problem please post another video.
Do you have the details for the class action suit? Like the case #? After thinking about it I and reading other commitments, my best guess would be that the main problem is likely caused by to much water pressure is spraying into the ice maker and causing a mist that creates the slow build up accumulation. After enough ice builds up it jams the system.
@@RobertDIY I have this same problem with my samsung. However, the bigger problem with these models, is that there is a KNOWN issue by samsung causing the coils in the back of the fridge compartment to freeze up to the point where the fan wont turn, and thereby warming up your fridge to nearly 50 degrees, if left not fixed. This compounds the ice problem, as the ice gets "melty" and clumps together causing THESE issues as well. I'm frustrated beyond words with Samsung, as they KNOW about these issues, and won't issue a recall. Everyone is just out their money. I'll never buy another Samsung product.
Just chip away as much of it as you can with a long knife or paint scraper. I do this about once a week or so and it keeps the ice coming. Still a pain, but much quicker and easier than defrosting.
Hi Robert, I watch your channel after I've resolved my ice maker problem. What I did not do is to shut off the refrigerator. I went straight in thawing the frozen ice around the ice maker using a heat gun at high temp.Then I waited overnight. In the morning ice started dropping down the dispenser. I'm not saying that we work on an electrical equipment with power on. It's alway a good and safe practice to turn off the power when working with electrically powered equipment. Thank you for your tip.
I want to thank you for this information. I have had trouble with the ice maker since May. Calling Samsung does not provide any info although I had a warranty. I used what you suggested, didn't have a blow dyer but used boiling hot water in a container, slowly the ice melted it all took about one hour and everything is working. I am so grateful that you posted this. May God continue to bless you to do videos helping others and allow them to have some peace of mind.
Thank you for this! I had given up but this gave me the incentive to try again and while it took about 20 hours (I turned it off overnight to start), it is now working! Thank you for your clear and patient instructions!
Robert Watched your video and followed it. Took me 24 hours totally to get all the ice out. But the time was well worth it. Once the ice was gone, the ice maker reset and the ice bucket returned, I was rewarded with ice and dispensing after a few hours. Had not had ice for a few months. I was aware that I had Power outtages periodically but had not related those to the ice maker no longer working. Am now alerted to check for ice build up when and if my ice maker ceases to function again. Thank you for posting your video.
Thank you, Robert! When I got home last night my husband was so frustrated with this issue....and he could not find the manual. I printed off a manual, but it was no help at all. I lucked up and found your video and was able to fix the problem. Ours was frozen up as well and we had to cut off and wait to remove the ice bucket. Thank you for these easy to follow instructions! Our icemaker is now fixed again, thanks to you! You're awesome!
ROBERT!!!! You’re the man!!!! This worked out great for me! I turned off as per your instructions and then pointed the hair dryer under and in the bottom to help thaw enough to get the drawer out. Then hair dryer all the ice out and everything else in your video. I appreciate your help here sir. Best to you.
This video just helped me not “destroy” my ice maker! We didn’t have the problem of freezing it just stopped making ice. Thank you for this very informative video!
My Samsung French Door refrigerator was frozen and stuck shut. I followed all of your steps and it is working now. Thank you. I use my ice maker every day and this has now frozen up three times so far. I don't know what can be causing the problem but at least I can get it working again. Terrific video!
Thank you so much! I am a single woman with no experience in fixing my home appliances. WOW I feel so empowered now! I am going to subscribe to your channel!! Thank you again - very easy instructions and the hair dryer ideas is pricesless!!!
Yea, I purchased one of their TV's several years ago. Had an issue and the repair guy took the TV and brought it back all scratched up. No help from Samsung dealing with that either.
Excellent information and instructions Robert! Thank you very much! The only addition I’d make is that there is “forced defrost” mode that you can put the unit in to avoid going the hair drier route. Again, GREAT JOB!
Thank you for posting Robert! So I took my son's icemaker apart and it looks like the bin got so full that the auger was pushing the ice up against the top fridge side of the ice maker. What a mess.
Thank you! My Samsung ice maker stopped working this morning turned it off pulled out the tray, just like you said, and there was a block of ice! I used the hair dryer, pushed the reset button after turning the ice maker back on. Thank you so much for sharing your video. Stay safe and God-bless.
Thank you for this video, I have defrosted my Samsung several times but never knew there was a (little blue) reset button until watchning your post. Saved me buying a new ice unit.
My ice maker did the same thing. Before it quit, it made a "rattling noise" in the back. The refrigerator was still under warranty, and the repairmen had to unplug the refrigerator, take out the shelves, remove the curved inside back panel with the words "Cooling Unit" on it, and defrost the water line to the ice maker, in the back of the refrigerator. After drying the area, they put the "Cooling Unit" back panel back on, and it worked again...until the ice maker froze up again. They replaced that "Cooling Unit" and the ice maker, but the "Cooling Unit" sounds like it's freezing up again. And I have had to defrost the new ice maker twice this summer and fall. I use room temperature water in a squirt bottle to defrost the ice, with kitchen towels in the bottom of the ice maker to absorb the water and catch the ice. Side note: my parents bought a refrigerator in 1955, and it was still running 58 years later, when their house was sold. I know they didn't pay but a small fraction of what we paid for this Samsung (which had rave reviews when we bought it), and yet that 58 year old refrigerator was built to work and last. Anyway, I hope this information helps some people.
@@RobertDIY Thank you for making and posting this video. I learned how to turn off and on the refrigerator, where the reset button is, and I have had to defrost the ice maker several times. Thank you for showing us the detailed steps, to make this "pain in the drain" job easier. God bless you richly!
Robert, Excellent direction on solving the ice maker problem. As mentioned below, you can turn the ice maker off, and lock the control panel. If careful, you can loosen the ice by chiseling it out, but be careful not to break plastic parts while doing so. We also used boiling water with small kitchen towels as heat compresses. Thanks very much for creating this video.
I figured out the defrost part before I watched your video. Once I saw how to reset the ice maker I got it going again. Now I know how to better maintain my ice maker and what to do if I have problems. I appreciate the precise instructions and that you go slow enough I don't have to back up and rewatch! Thanks!
Thanks a lot Robert! You saved another guy that knew absolutely nothing about his Samsung refrigerator. Everything was iced up and couldn’t even remove the box holding the ice. My wife also thanks you for pointing me in the right direction before I had a chance to ruin the entire refrigerator. 🙄
This is hilarious. After helping me fix my 850, I google for some help for the ice box and Robert is here again with a solution. So far, I've changed my Volvo's lights, the ABS module, and replaced the dash all with your help, and now my fridge ice compartment. Robert saves the day, once again!
I’ve now come to this video twice for this problem. The second time it happened I told my husband “time to pull up our friend Robert again!” Very helpful - thank you!
Robert, thank you very much for this helpful video. You solved multiple problems that have been plaguing us for the two years we have owned the Samsung refrigerator. Because of your valuable information, we now have ice cubes once again and we did not have to pay hundreds of dollars for a repair person. Well done!
Thank you Robert! This worked like a charm! And major thanks for showing me how to turn off the refrigerator; no where in the manual does it tell you how to do that! I turned it off overnight and the next morning I was able to remove the ice bucket, clean out the frozen ice, turn it back on and then reset the icemaker! I am so excited that this worked!!!
This is literally the 23rd time I have had to fix this ice maker. I will keep doing it too as long as I can find this video and the rest of the refrigerator works!! Thank you again for your help!!
Robert, my ice maker looked just like this one! I did everything in the video and I'll check back in 24 hours. You are a hero and a great man for saving the world money by this DIY video!
Just moved into a new place and the ice maker wasnt working. This video helped me a lot. Being a new mom sometimes its hard to research and call companies etc. This was a good and easy fix. Thank you for your videos!
Thanks for this. Tho my fridge is still under warranty I decided to try this first before having strangers in my home and it worked!!Thank you so much for the helpful tips and tricks.
Thank you for sharing. I have not tried the advice on how to keep it from happening again. This happens all the time and so annoying to clear the ice maker by defrosting the ice, reset, and wait for it to work again. To pay over 2k for a fridge that need so many work arounds to function properly is beyond me! I appreciate you taking the time to share your knowledge with us. God bless!
Hi Robert! Your advice is spot on. I was able to defrost the ice dam in my refrigerator. I'm not patient enough to turn off the unit, but a hair dryer can knock out the problem in no time! I don't even shut down the refrigerator. Samsung should provide a more permanent solution, and I hope that one is coming. In the meantime, I only think it's fair to give you credit for helping me solve the problem. I've had to do it about 5 times now, but you gave me a direct solution to the immediate problem. Bravo, my friend!
Robert, you can't imagine how much I appreciate your post. It's a long story but Samsung and Lowes (where I bought the frig) have been no help. My problem started when the frig was not even 2-years old with water pouring out the top of the frig. Another long story with the warranty. After removing the cover that's over the hinges, I could see that the blue water tube had pulled loose from a little plastic connection. (Later, I realized that when the pressure built up in the filter, it pushed the tube out.) Anyway, I plugged the tube back in. The filter alert light had come on so I also replaced the filter. Everything was OK for about 6 months and the red light showed a filter problem again so now I keep replacements on hand and all was well until a month ago. Now the water is pouring out of the same area but the blue tube hasn't come loose and the water is pouring out of that same area any time I want a glass of water. The covering over the hinges has to be in place in order to get it to send out water so it's difficult to see where the water is actually coming from but I'm certain that the water is coming from under that hinge covering. I've not been able to remove the front of the ice maker either but I'm going to use my hair dryer to see if I can get that free. I'm 78 years old widow and recovering from cancer and chemo so this frig thing has just about done me in. Can I adopt you?
Video on fixing the Samsung side by side ice maker was great. Really helped fix my ice maker. About the only thing I did different was instead of using hair dryer, I used cups of hot water. I got the ice bucket out. The ice maker was frozen up solid. I put two coffee cups of hot water in the ice maker and then shut the door. Replaced the cups of waters about every 20 minutes. Put a towel in to catch melting water. Melted everything in about 6 hours. Kept door closed So all food was fine. Works great. Tips were very helpful. Thanks.
Robert...thank you!! Your video helped us fix the ice maker problem on our own and save tons of money by not having someone else come out to fix it. We turned the refrigerator off as you showed us, and then when we tried to pull the front of the ice maker out, it was stuck due to ice, so we actually started with the hair dryer right away. Within minutes we were able to pull it out all the way, and in less than 30 minutes we had all of the ice melted, the fridge turned back on , and the ice maker reset! Still waiting for the ice, but we really appreciate your help with this! Thank you for your informative video!
We've been doing this exact fix for 2 years (about once a month.) These ice makers are defective and these fridges belong in the landfill. It will just keep happening. Thanks for the video - found it when looking for a replacement ice maker unit.
Hey Robert! Just wanted to let you know that you helped me out! We moved in to a new house last year and the owner's left us their fridge, so my Samsung sat for a while. After getting it cleaned up and back in the house, the ice maker wasn't working so your process here got it working for me! Thanks for the video!
Many thanks. Appliance dealer told my wife it would cost $750 to fix ice maker. With your advice and an hour of my time the ice maker is back to operational.
Thank you so very much for taking the time to figure out our aunt's refrigerator and then share it with us. We just pulled out our tray and noticed it all frozen over and were wondering what to do. I went straight to TH-cam and you were the first one. You are so detailed and show us exactly what to do. We're going to try this in the morning. Thank you for helping and caring! God Bless!
Good work Robert! I have less patience, so I never turned it off and started blow-drying it and then I scraped it with a wooden spoon. I put a small kitchen towel in so it would soak up the melting ice. Ihad to do this 3 or 4x. 12 mins later I packed it up and the ice machine dumped its first round of ice in 20 secs! Thanks again Sir!
I want to thank you for this video. I have this fridge and it’s nothing but problems. They don’t have good customer care so this video is very helpful. Thank you!
Thanks for the video Robert. I have been struggling with this same ice maker in my fridge for a few years and have a trick that I use to help manage it. Mine would automatically stop making ice when the hopper was full for the first couple of years and I think that is how they should all work but I figure that whatever sensor it uses to detect a full bin stopped working at some point and now it just keeps making ice until it just jams up. TIP: You can turn the Ice Maker on and off with the "Ice Maker OFF" button. Touch it for more than half a second and less that 3 seconds and it will toggle between On and Off. What I do now is turn it ON for a few hours to partially fill up the hopper and then turn it OFF. Then we use the ice in the bucket over the next few days or a week. When it gets low I turn it back ON again for a half day or so to fill it back up again. You can tell when the ice is getting low and it is taking a while to spit out the cubes. This has worked for the last couple of years with no freeze ups. I just wish I could find out how to get the ice bucket full sensor working again. I suspect it is a little LED light looking thing at the back of the machine above and to the right of the metal Auger gear. It seems to have a corresponding hole in the back of the ice hopper where it would shine through.
Thanks! Your mentioning the power outages helped me realize that is why my ice maker wasn’t working. I was able to unplug the refrigerator and the ice maker started up again as soon as I plugged it back in.
I have the same fridge, this video has been very helpful. And as a parent of children with type 1 diabetic I appreciate your notes on insulin temperatures.
Looks like the same one I have and followed your example. Worked perfectly! Thanks! Hair dryer is the way to go too! Took less than 10min to melt, clean, and reset.
Robert, you are exactly right. I did what you showed and it worked. It took 9 1/2 hours to thaw enough to remove the tray. Thanks for posting this video.
This was very helpful! We had someone come to repair it and he proceeded to do nothing helpful and then say it would be $500 to fix. This video helped me fix it for free! Thank you!!
Thanks for the help, my freezer stopped working a couple days ago and after watching your video and figuring out how to turn the unit off and back on and resetting the ice maker it started working again.
I had this ice build up problem as well. If you press the Freezer + Lighting buttons on the door face simultaneously for 10 seconds you have the option to select Defrost for the ice maker. This feature will melt the ice build up-not enough to make a watery mess but enough to easily remove the ice with your hand. I was actually surprised at how easy this was. Selecting the reset button is important as you mentioned.
Thanks, Robert, for the very helpful video. Like yours, my ice bucket was frozen solid and wouldn't pull out. I had to defrost the refrigerator. My wife used trays of hot water in the refrigerator until I could pull the ice bucket out. Once that was out of the way, more trays of hot water inside the ice maker melted the ice there. Which looked just like yours! I was back in business in about three hours.
I have referred to this video twice and found it invaluable, especially the steps for turning the refrigerator Off and On, which the Use Manual does not explain. Fortunately my refrigerator model matched the model you used in the video, so I was able to follow your steps easily. Using a hair dryer works well for melting the accumulated ice and frost. Thank you for a most helpful demonstration and for the tips at the end.
This video was a life saver. I wished Samsung reps would have provided this information. This video helped. Ice is now forming but it has gray specs throughout not sure if it’s mold or dust 😵💫. I’ll keep dumping it out until I get a clean catch of ice.
Nice video. This is the second time I viewed it (to refresh my memory!). Have had the Samsung refrigerator for about 2.5 years and it is the second time it stopped making ice. Thank you for your video....saved me a lot of time researching the problem.
Excellent instructional video. I had the same issue with my Samsung fridge. It was not dispensing any ice. The ice tray was jammed up. I followed the instructions on this video and the issue was resolved. The only thing I did NOT have to do was to use hair dryer. Leaving the fridge off for almost 10 hrs was enough to melt all the ice. Thanks for this video. Now my fridge is dispensing ice again.
Samsung ice maker video was great! We had some power outages also which must have triggered my problems. I was tired of using blow dryer every week. Thanks so much. I love the way you gave very clear steps.
Thanks for your video. I have a similar fridge and my ice maker froze up for the first time in seven years. I assume it’s from lack of use. I appreciate your time and effort. Cheers from western Canada. Hey, I followed your instructions and things worked. My ice tray was full of fresh ice by morning. Thanks again and stay well.
Ice Off Button can be used to turn off ice maker and lock ice dispenser. A short tap will turn off the ice maker and show a symbol indicating it is turned off. Holding for 3 seconds will lock the ice dispenser and show a symbol with the "lock." The two symbols are different from each other but created by tapping (ICE MAKER OFF) or holding (ICE MAKER DISPENSIING LOCKED) using the same button. Very helpful video. Thanks!
Hello Robert. Used the hairdryer to defrost the ice build-up on top of the icemaker (it wasn't nearly as iced up as your icemaker). Got the ice out fairly quickly and followed the rest of your instructions which led to success! One thing that I found out though is that Samsung recommends against using a hair dryer (I did not use high heat level). Thanks for your video.
Thanks Robert!!!! Got everything thawed out. Took 20 hours to be able to get the bucket out then put the hair dryer on it. Fingers crossed now for ice🥶🤞
Thank you!! I followed your instructions and was able to chisel out the ice in 30 mins. Now I'm waiting for the ice maker to make ice. You save me money, time, and frustration. Thank you!
Great info Robert. I’ve recently been told that part of the cause of this problem is the unit not being leveled at installation. If you don’t crank the front levelers up, the balance will be off and water can run out of the ice cube tray and freeze on the side and bottom of the maker.
Robert - Thanks! It took 30 hours but I now have ice being made! Great video. Now the only issue is the continual ice build up in the ice maker - so at least weekly I removed the ice maker pull out tray and clear the ice - I gently use a wide screw driver - the other thing one can do is apply some type of sealant so moisture does not come in - anyway - great stuff! thank you kindly - Lee
Thank you so much. I have had this problem a lot. Service people have came and replace this ice maker 3 times. We got tired of having to melt the ice build up so I shut the ice maker off. I did not know how to reset till I watched this video. Thank you for a well explained video.
I had the exact same problem with my refrigerator so your video is very helpful. I knew that TH-cam would give me information much faster than Samsung would, and your video came right up and was exactly what I needed. Thank you!
Robert, You did a fantastic job of explaining how you fixed the situation. I have been using a hair dryer on our Samsung when it gets frozen inside but in the latest occurrence I couldn't get the box out. Your video helped me. Thank you. I think these units have a problem with humidity from the fridge getting into the ice maker and forming ice under and around it.
By the way, I believe I found another reason why the ice maker develops frost.I found that quite often after dispensing ice, the flapper valve that is above where the ice is dispensed stays open. I would think that would allow moust air to enter the ice maker and freeze. Thanks again for your excellent videos. I'm too old to work on cars now but I can see that you have an outstanding number of car fixer videos. Bless you for being a good helper (and a nice guy!) 😊
Thank you very much for the tips. It works like a magic . I follow your step but I didn’t have to wait for hours after turn off the power. I used hair dryer blew for a few minutes and used knife gently scraped off the ice , it’s came off pretty easy , then I press the blue button to reset the ice , 15’ later there’s ice come out . I am so please... again , thanks for the helpful video Robert!!😃
Thank you so much for this video! I followed all of your steps and now I have ICE! I'm a new home owner trying to figure out how to fix things on my own. Look forward to more videos. I suggest "how to stop toilet from making running water sound" lol. Thanks again😁
This was super helpful, Robert. We live in northern California where we had several multi-day power outages last year during the wildfire season. I now see that these were likely the beginning of our problem. Everything is back in place now, even cleaned behind the fridge. Now to try to remember to check the ice maker from time to time....
Hi Robert, Just wanted you to know that I did not get a chance try your method because my refrigerator is still under warrenty. I did want to share with you some words from the tech. He said to let people know not to use a hair dryer to defrost the ice maker but to use a steamer. Many of the parts of the ice maker are made of plastic and can melt if you use a hard dryer. The steamer melts the ice but not the plastic parts. The rest of your video was spot on about repairing the ice maker.
@@RobertDIY Hi Robert. I will not be purchasing everyone a steamer I just want people to know what they are risking by using a hair dryer. They could be buying a new refrigerator from what the tech told me. but at least the know the risk.
Thank you! After watching this video I was able to get my icemaker working again. I did not have to turn off my frig. I turned off the icemaker, then removed the cover and let it sit for 2 hours. The ice build up defrosted enough to remove. My buildup was not as bad as in video. I used the reset switch, turned the icemaker back on and it made ice throughout the night. Today it is working better than ever. Hope it lasts! Thanks Again.
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Hey Robert, I've watched your channel for a while and I think your Volvo content is quite helpful. I work going out to peoples homes to repair appliances and I see french door ice maker failures almost everyday. A couple notes, that type of fridge is called a "french door", a "side by side" is the style that has the left half as the freezer and the right half of the unit as the fridge. Also a hairdryer is not something I'd suggest to use for thawing as it gets hot enough to warp the plastic in the unit. I've seen several ice makers damaged from people using hair dryers. I normally just use an awl to break the ice off, if I have to, I us ea steamer. Third, Samsung is aware of how common this issue is and they provide a part kit (DA82-02367A) which is supposed to help prevent icing up by trying to route where excess water condenses in the ice room. It's a little plastic rectangular frame and two "y-clips" that pop on the refrigerant line in the ice maker. Also, when I do this repair, I seal off the ice room on the seam that starts in the front of the ice room on the left hand side and goes all the way back to the right back corner. We use some caulk that is almost like a clay substance and essentially just run a bead across the whole seam. Even doing all of Samsung's suggested repairs won't guarantee that this issue gets fixed but sealing off the ice room and putting on the little kit might keep that ice maker lasting longer. Also, from what I've seen, this issue happens to a lot of ice makers, regardless of brand, when the ice maker is in the fridge in a french door. Having an ice maker in a fridge section just tends to cause problems, in my experience, ice makers in freezers work better or last longer without malfunction. Hope you find this info helpful.
Thank you very much for your time and comments. I should have mentioned that I did not poke the hair dryer in the chamber to prevent making it to hot. Took me about 20 minutes to get the ice loose.
Yeah there's a whole lot worse stuff you can do to thaw out the chamber. Just last week I went to a unit where the wife informed me her husband used a blowtorch to thaw the chamber. Needless to say, they damaged the unit beyond reasonable repair
Good comments. I am a retired Tech adviser and had worked on these same units brand name and under another company name all made by Samsung. This is an on going problem and has to do with the main control board. Samsung has made software changes to the board which seems to help for a while but will end up doing the same thing. Roberts tips on best,use every day. dump the whole bucket once every month and start fresh. This seems to be the best way to keep the problem at bay. By the way the kit does help but does not provide a total cure,it will come back.Thank you for comments. I do agree with you.
Ouch! Must have been in a hurry. Now he can rush down to the bank and get some $$$ to replace it.
Sound like most items, the more complicated they are, the harder it is to fix the issues. I almost never have issues with the treys. lol
Thanks for the video! There is a forced ice maker defrost mode you can use without turning off the refrigerator. Depending on your Samsung fridge. Press simultaneously the freezer and lighting buttons for approximately 12 seconds till you hear a ping. Then cycle the settings using the lighting or freezer buttons till you see a “Fd”. That will be forced defrost ( ice maker ) the fridge will ping for @ 20 minutes while it defrosts. You may need to do it more than once. I had to do it for 3 cycles so I could remove my ice tray. Then used the forced defrost one more time to finish defrosting the rest of he ice maker. Some chiseling was needed but not much.
I know use the Fd mode about every other week to defrost the ice maker. Hope this helps. You can also look up “How to defrost the ice maker on a Samsung refrigerator.”
Thanks for sharing.
Yes, I've had to use the Fd several times now. It does seem to happen when there is a power outage like Robert said, and also if you don't use your ice maker every day. Right now my ice bucket is stuck, I'm betting the auger is jammed up with ice. I love my fridge but I hate the hassle of having to do t his every few months. The first year was problem free. They have to come up with a better ice device.
Where does the water go after defrosting?
@@ajvusmc it goes into the ice bucket. I even have a few small cracks in my bucket but didn't have much wetness underneath. I do recommend running the FD (forced defrost) several times but always pull the ice bucket out after each cycle (if it's not stuck like mine was) and empty it out and dry whatever wetness is underneath.
@@33maggie333 Thank You!
Thanks so much Robert. This helped a lot. I had a Samsung repair guy come out to "fix" my ice maker and all he did was rest it through the panel on the front and told me to wait 24 hours to see if it fixed it. He never even tried to open the ice bin. Needless to say, I had no ice 24 hours later. But after watching you video I opened up my ice bin and found it totally frozen just like the one in your video. I just thawed the frozen mess and now it is making ice!!! Thanks again!!
Call that repair guy and tell him "I'm gonna need a refund". lol Glad the video helped you.
Thank you for your video as it is helpful explaining how to remove the ice buildup & reset but there is more infor you need. 1st there is a class action lawsuit against Samsung as this is an ongoing problem with the overall design on several models. The ice will build up to the point that the entire ice maker & bin freezes together which happens routinely & not caused by power outages or any other external factors. We’ve had our refrigerator for 3 years & I have fought this problem from the beginning. I challenge anyone to melt the resulting ice buildup with any means other than a hairdryer. Three to four times a month I open refrigerator & tape hair dryer so that it dangles outside ice maker (bin removed) & low heat airflow is directed into ice “cave”. This absolutely infuriates me that this has to be done & I so hope that a hefty win against Samsung results from class action suit. If you discover the underlying problem please post another video.
Do you have the details for the class action suit? Like the case #?
After thinking about it I and reading other commitments, my best guess would be that the main problem is likely caused by to much water pressure is spraying into the ice maker and causing a mist that creates the slow build up accumulation. After enough ice builds up it jams the system.
@@RobertDIY I have this same problem with my samsung. However, the bigger problem with these models, is that there is a KNOWN issue by samsung causing the coils in the back of the fridge compartment to freeze up to the point where the fan wont turn, and thereby warming up your fridge to nearly 50 degrees, if left not fixed. This compounds the ice problem, as the ice gets "melty" and clumps together causing THESE issues as well. I'm frustrated beyond words with Samsung, as they KNOW about these issues, and won't issue a recall. Everyone is just out their money. I'll never buy another Samsung product.
@@RobertDIY www.classaction.org/samsung-refrigerator-ice-maker-lawsuit
Belinda A Martin I have dine this about every 2-3 weeks
Just chip away as much of it as you can with a long knife or paint scraper. I do this about once a week or so and it keeps the ice coming. Still a pain, but much quicker and easier than defrosting.
Hi Robert, I watch your channel after I've resolved my ice maker problem. What I did not do is to shut off the refrigerator. I went straight in thawing the frozen ice around the ice maker using a heat gun at high temp.Then I waited overnight. In the morning ice started dropping down the dispenser. I'm not saying that we work on an electrical equipment with power on. It's alway a good and safe practice to turn off the power when working with electrically powered equipment. Thank you for your tip.
You are welcome
I want to thank you for this information. I have had trouble with the ice maker since May. Calling Samsung does not provide any info although I had a warranty. I used what you suggested, didn't have a blow dyer but used boiling hot water in a container, slowly the ice melted it all took about one hour and everything is working. I am so grateful that you posted this. May God continue to bless you to do videos helping others and allow them to have some peace of mind.
Amen, thank you very much.
Thank you for this! I had given up but this gave me the incentive to try again and while it took about 20 hours (I turned it off overnight to start), it is now working! Thank you for your clear and patient instructions!
You are welcome.
Is it still working satisfactorily?
The question is this a permanent fix
@@RobertDIY how do u turn off the icemaker only and not the entire fridge?
Thank You, Robert! Everything you assisted us with helped me get my Icemaker up and running correctly.
Glad to help
Robert
Watched your video and followed it. Took me 24 hours totally to get all the ice out. But the time was well worth it. Once the ice was gone, the ice maker reset and the ice bucket returned, I was rewarded with ice and dispensing after a few hours. Had not had ice for a few months. I was aware that I had Power outtages periodically but had not related those to the ice maker no longer working. Am now alerted to check for ice build up when and if my ice maker ceases to function again. Thank you for posting your video.
You are welcome. Glad it helped.
Thank you, Robert! When I got home last night my husband was so frustrated with this issue....and he could not find the manual. I printed off a manual, but it was no help at all. I lucked up and found your video and was able to fix the problem. Ours was frozen up as well and we had to cut off and wait to remove the ice bucket. Thank you for these easy to follow instructions! Our icemaker is now fixed again, thanks to you! You're awesome!
You are welcome.
Thank you however my final solution was unplug it, wheel it outside and burn it Samsung is no longer aloud in my casa.! As far as your video ...✌🏼
I totally understand. 👊🏾
Same with mine this is the first and last time buying Samsung Electronics
I have considered doing that almost daily! I hate the thing!
Thank you so much! I didn’t realize there was a reset button, which turned out to be the fix.
Cool, thanks for watching.
Thx for the video. I’m going to try it. My power went out twice in a week.
Ouch
ROBERT!!!! You’re the man!!!! This worked out great for me! I turned off as per your instructions and then pointed the hair dryer under and in the bottom to help thaw enough to get the drawer out. Then hair dryer all the ice out and everything else in your video. I appreciate your help here sir. Best to you.
thanks for watching.
This video just helped me not “destroy” my ice maker! We didn’t have the problem of freezing it just stopped making ice. Thank you for this very informative video!
thanks for watching.
Thank you for this video! I was going crazy and about to call Samsung!
Call them and get in line on the class action law suite.
Me 2..thank God 4 this man produced video @ an amazing refrigerator
thank you for your info. Using the hair dryer worker great in melting the ice.
Very good. Thanks for watching.
This video was helpful in knowing where to start, etc. Thank you!!
You are welcome.
My Samsung French Door refrigerator was frozen and stuck shut. I followed all of your steps and it is working now. Thank you. I use my ice maker every day and this has now frozen up three times so far. I don't know what can be causing the problem but at least I can get it working again. Terrific video!
There should be information in the description and remarks area to communicate with Samsung to get it repaired properly.
Thank you so much! I am a single woman with no experience in fixing my home appliances. WOW I feel so empowered now! I am going to subscribe to your channel!! Thank you again - very easy instructions and the hair dryer ideas is pricesless!!!
Hope it works out for you.
This is a very common problem with Samsung fridge's and they know it and are not very helpful. So tell everyone not to buy Samsung
Yea, I purchased one of their TV's several years ago. Had an issue and the repair guy took the TV and brought it back all scratched up. No help from Samsung dealing with that either.
A samsung fridge or no Samsung device
lg has the same ice maker same issues
Agreed
Yea somehow mine isn’t under the recall so they told me to pound sand. Great customer service.
Thank you!!!!
I fixed mine in 10 minutes using a hair dryer.
Awesome!
Did you fix the sickness or just the symptom?
Same here! The hairdryer trick was everything for the defrost. Waiting to see if I have ice!
These Samsung refrigerators should be a recall, í have to do it every two months.
I agree
What specifically do you do every two months? I am hoping mine isn't that bad.
Yes, me too. It’s a huge frustration.
Samsung knows they have defective ice makers. Join the Facebook group calles "Samsung recall U.S.A now "
Excellent information and instructions Robert! Thank you very much! The only addition I’d make is that there is “forced defrost” mode that you can put the unit in to avoid going the hair drier route. Again, GREAT JOB!
Thanks for sharing.
Thank you for posting Robert! So I took my son's icemaker apart and it looks like the bin got so full that the auger was pushing the ice up against the top fridge side of the ice maker. What a mess.
Yuk
Your video was extremely helpful
Good deal
Thank you so much ! This is an awesome step by step video trying this currently lol god bless! Appreciate you very much Robert!
You are welcome.
Did you put a towel or anything down to catch any drips of water?
Thank you 🙏🏽 for sharing your video and it’s very helpful.
You are welcome
Thank you! My Samsung ice maker stopped working this morning turned it off pulled out the tray, just like you said, and there was a block of ice! I used the hair dryer, pushed the reset button after turning the ice maker back on. Thank you so much for sharing your video. Stay safe and God-bless.
You're welcome!
Thank you for this video, I have defrosted my Samsung several times but never knew there was a (little blue) reset button until watchning your post. Saved me buying a new ice unit.
You are welcome.
This helped me out tremendously!!! Thank you
You are welcome
Thanks a good video but this address only if there is ice build up what if there is no ice buildup and ice maker stop working
Something else is wrong.
That's exactly my ordeal. All attempts to make ice are fruitless??
@@m109rider1956 me too, just stopped making ice!
My ice maker did the same thing. Before it quit, it made a "rattling noise" in the back. The refrigerator was still under warranty, and the repairmen had to unplug the refrigerator, take out the shelves, remove the curved inside back panel with the words "Cooling Unit" on it, and defrost the water line to the ice maker, in the back of the refrigerator. After drying the area, they put the "Cooling Unit" back panel back on, and it worked again...until the ice maker froze up again. They replaced that "Cooling Unit" and the ice maker, but the "Cooling Unit" sounds like it's freezing up again. And I have had to defrost the new ice maker twice this summer and fall. I use room temperature water in a squirt bottle to defrost the ice, with kitchen towels in the bottom of the ice maker to absorb the water and catch the ice.
Side note: my parents bought a refrigerator in 1955, and it was still running 58 years later, when their house was sold. I know they didn't pay but a small fraction of what we paid for this Samsung (which had rave reviews when we bought it), and yet that 58 year old refrigerator was built to work and last.
Anyway, I hope this information helps some people.
@@RobertDIY Thank you for making and posting this video. I learned how to turn off and on the refrigerator, where the reset button is, and I have had to defrost the ice maker several times. Thank you for showing us the detailed steps, to make this "pain in the drain" job easier. God bless you richly!
Good video that could be cut down to five minutes...way too long.
And get 60 questions? Maybe 10.
My ice maker stopped making ice and was going to call professional however, I tried TH-cam and it WORKED. THANK YOU.
You're welcome!
Robert, Excellent direction on solving the ice maker problem. As mentioned below, you can turn the ice maker off, and lock the control panel. If careful, you can loosen the ice by chiseling it out, but be careful not to break plastic parts while doing so. We also used boiling water with small kitchen towels as heat compresses. Thanks very much for creating this video.
you are welcome.
Gave great tips! My fridge was if the same scenario. Hair dryer was a great tip to carefully remove ice. Thanks!
Glad it was helpful!
I figured out the defrost part before I watched your video. Once I saw how to reset the ice maker I got it going again. Now I know how to better maintain my ice maker and what to do if I have problems. I appreciate the precise instructions and that you go slow enough I don't have to back up and rewatch! Thanks!
Glad it helped!
Thanks a lot Robert! You saved another guy that knew absolutely nothing about his Samsung refrigerator. Everything was iced up and couldn’t even remove the box holding the ice. My wife also thanks you for pointing me in the right direction before I had a chance to ruin the entire refrigerator. 🙄
Excellent! LOL
This is hilarious. After helping me fix my 850, I google for some help for the ice box and Robert is here again with a solution.
So far, I've changed my Volvo's lights, the ABS module, and replaced the dash all with your help, and now my fridge ice compartment.
Robert saves the day, once again!
🙌🏾 Thanks for watching.
I’ve now come to this video twice for this problem. The second time it happened I told my husband “time to pull up our friend Robert again!” Very helpful - thank you!
Thanks for watching. 🤓
Robert, thank you very much for this helpful video. You solved multiple problems that have been plaguing us for the two years we have owned the Samsung refrigerator. Because of your valuable information, we now have ice cubes once again and we did not have to pay hundreds of dollars for a repair person. Well done!
You are welcome
Thank you Robert! This worked like a charm! And major thanks for showing me how to turn off the refrigerator; no where in the manual does it tell you how to do that! I turned it off overnight and the next morning I was able to remove the ice bucket, clean out the frozen ice, turn it back on and then reset the icemaker! I am so excited that this worked!!!
Awesome
This is literally the 23rd time I have had to fix this ice maker. I will keep doing it too as long as I can find this video and the rest of the refrigerator works!! Thank you again for your help!!
I believe Samsung has a permanent fix for this issue now???
Robert, my ice maker looked just like this one! I did everything in the video and I'll check back in 24 hours. You are a hero and a great man for saving the world money by this DIY video!
It worked, Robert you are a savior. Thank you good sir!
You are welcome. Thanks for watching.
Just moved into a new place and the ice maker wasnt working. This video helped me a lot. Being a new mom sometimes its hard to research and call companies etc. This was a good and easy fix. Thank you for your videos!
Glad it helped!
Thanks for this. Tho my fridge is still under warranty I decided to try this first before having strangers in my home and it worked!!Thank you so much for the helpful tips and tricks.
You are welcome
Thank you for sharing. I have not tried the advice on how to keep it from happening again. This happens all the time and so annoying to clear the ice maker by defrosting the ice, reset, and wait for it to work again. To pay over 2k for a fridge that need so many work arounds to function properly is beyond me! I appreciate you taking the time to share your knowledge with us. God bless!
Thanks for watching
Thank you for this helpful info. All these months I thought my icemaker was broken and I have been buying ice. Now I am back in business again!!!
Awesome! Thanks for watching.
Hi Robert! Your advice is spot on. I was able to defrost the ice dam in my refrigerator. I'm not patient enough to turn off the unit, but a hair dryer can knock out the problem in no time! I don't even shut down the refrigerator. Samsung should provide a more permanent solution, and I hope that one is coming. In the meantime, I only think it's fair to give you credit for helping me solve the problem. I've had to do it about 5 times now, but you gave me a direct solution to the immediate problem. Bravo, my friend!
You are welcome. Thanks for watching.
Robert, you can't imagine how much I appreciate your post. It's a long story but Samsung and Lowes (where I bought the frig) have been no help. My problem started when the frig was not even 2-years old with water pouring out the top of the frig. Another long story with the warranty. After removing the cover that's over the hinges, I could see that the blue water tube had pulled loose from a little plastic connection. (Later, I realized that when the pressure built up in the filter, it pushed the tube out.) Anyway, I plugged the tube back in. The filter alert light had come on so I also replaced the filter. Everything was OK for about 6 months and the red light showed a filter problem again so now I keep replacements on hand and all was well until a month ago. Now the water is pouring out of the same area but the blue tube hasn't come loose and the water is pouring out of that same area any time I want a glass of water. The covering over the hinges has to be in place in order to get it to send out water so it's difficult to see where the water is actually coming from but I'm certain that the water is coming from under that hinge covering. I've not been able to remove the front of the ice maker either but I'm going to use my hair dryer to see if I can get that free. I'm 78 years old widow and recovering from cancer and chemo so this frig thing has just about done me in. Can I adopt you?
Yes, I am available for adoption. Spoke with an older gentleman about it yesterday but it appears that he has his hands full with current relatives. 🤗
Video on fixing the Samsung side by side ice maker was great. Really helped fix my ice maker. About the only thing I did different was instead of using hair dryer, I used cups of hot water. I got the ice bucket out. The ice maker was frozen up solid. I put two coffee cups of hot water in the ice maker and then shut the door. Replaced the cups of waters about every 20 minutes. Put a towel in to catch melting water. Melted everything in about 6 hours. Kept door closed So all food was fine. Works great. Tips were very helpful. Thanks.
thanks for watching.
Robert...thank you!! Your video helped us fix the ice maker problem on our own and save tons of money by not having someone else come out to fix it. We turned the refrigerator off as you showed us, and then when we tried to pull the front of the ice maker out, it was stuck due to ice, so we actually started with the hair dryer right away. Within minutes we were able to pull it out all the way, and in less than 30 minutes we had all of the ice melted, the fridge turned back on , and the ice maker reset! Still waiting for the ice, but we really appreciate your help with this! Thank you for your informative video!
You are welcome.
We've been doing this exact fix for 2 years (about once a month.) These ice makers are defective and these fridges belong in the landfill. It will just keep happening. Thanks for the video - found it when looking for a replacement ice maker unit.
Ouch! Sad that such an expensive box can't properly make ice. 😡
Ditto
Hey Robert! Just wanted to let you know that you helped me out! We moved in to a new house last year and the owner's left us their fridge, so my Samsung sat for a while. After getting it cleaned up and back in the house, the ice maker wasn't working so your process here got it working for me! Thanks for the video!
Thanks for sharing
Many thanks. Appliance dealer told my wife it would cost $750 to fix ice maker. With your advice and an hour of my time the ice maker is back to operational.
Awesome
The blow dryer option was "brilliant". It crossed my mind. Thank you for creative common sense approach. It worked...
Awesome! Thanks for watching.
Thank you so very much for taking the time to figure out our aunt's refrigerator and then share it with us. We just pulled out our tray and noticed it all frozen over and were wondering what to do. I went straight to TH-cam and you were the first one. You are so detailed and show us exactly what to do. We're going to try this in the morning. Thank you for helping and caring! God Bless!
Thanks for watching
Good work Robert!
I have less patience, so I never turned it off and started blow-drying it and then I scraped it with a wooden spoon. I put a small kitchen towel in so it would soak up the melting ice. Ihad to do this 3 or 4x. 12 mins later I packed it up and the ice machine dumped its first round of ice in 20 secs! Thanks again Sir!
thanks for watching.
I want to thank you for this video. I have this fridge and it’s nothing but problems. They don’t have good customer care so this video is very helpful. Thank you!
You are welcome
Thanks for the video Robert. I have been struggling with this same ice maker in my fridge for a few years and have a trick that I use to help manage it.
Mine would automatically stop making ice when the hopper was full for the first couple of years and I think that is how they should all work but I figure that whatever sensor it uses to detect a full bin stopped working at some point and now it just keeps making ice until it just jams up.
TIP: You can turn the Ice Maker on and off with the "Ice Maker OFF" button. Touch it for more than half a second and less that 3 seconds and it will toggle between On and Off.
What I do now is turn it ON for a few hours to partially fill up the hopper and then turn it OFF. Then we use the ice in the bucket over the next few days or a week. When it gets low I turn it back ON again for a half day or so to fill it back up again. You can tell when the ice is getting low and it is taking a while to spit out the cubes.
This has worked for the last couple of years with no freeze ups.
I just wish I could find out how to get the ice bucket full sensor working again. I suspect it is a little LED light looking thing at the back of the machine above and to the right of the metal Auger gear. It seems to have a corresponding hole in the back of the ice hopper where it would shine through.
Thanks for sharing.
Thanks! Your mentioning the power outages helped me realize that is why my ice maker wasn’t working. I was able to unplug the refrigerator and the ice maker started up again as soon as I plugged it back in.
Awesome
I have the same fridge, this video has been very helpful. And as a parent of children with type 1 diabetic I appreciate your notes on insulin temperatures.
thanks for watching.
Looks like the same one I have and followed your example. Worked perfectly! Thanks! Hair dryer is the way to go too! Took less than 10min to melt, clean, and reset.
Thanks for watching.
The three button reset was the best tip I learned. I will try your steps and see if it worked and give you an update
thanks for watching.
Robert, you are exactly right. I did what you showed and it worked. It took 9 1/2 hours to thaw enough to remove the tray. Thanks for posting this video.
Glad it helped
I followed all steps... now I am waiting for my machine to make ice! We have the same refrigerator so I have high hopes this will work. Thank you!
I hope so too!
THANK YOU SO MUCH.
We are on lock down during coronavirus and the ice maker stopped working. I did everything you said and it worked. God bless you!
Glad it helped
I’m having the same problem I just notice today hopefully I can fix it with this video thanks
This was very helpful! We had someone come to repair it and he proceeded to do nothing helpful and then say it would be $500 to fix. This video helped me fix it for free! Thank you!!
You are welcome.
Two years later and your vid saved me a headache with my own fridge. Much appreciated :)
You are welcome.
Thanks for the help, my freezer stopped working a couple days ago and after watching your video and figuring out how to turn the unit off and back on and resetting the ice maker it started working again.
cool
I had this ice build up problem as well. If you press the Freezer + Lighting buttons on the door face simultaneously for 10 seconds you have the option to select Defrost for the ice maker. This feature will melt the ice build up-not enough to make a watery mess but enough to easily remove the ice with your hand. I was actually surprised at how easy this was. Selecting the reset button is important as you mentioned.
Thanks for sharing.
Thanks, Robert, for the very helpful video. Like yours, my ice bucket was frozen solid and wouldn't pull out. I had to defrost the refrigerator. My wife used trays of hot water in the refrigerator until I could pull the ice bucket out. Once that was out of the way, more trays of hot water inside the ice maker melted the ice there. Which looked just like yours! I was back in business in about three hours.
Good deal. Thanks for sharing.
I have referred to this video twice and found it invaluable, especially the steps for turning the refrigerator Off and On, which the Use Manual does not explain. Fortunately my refrigerator model matched the model you used in the video, so I was able to follow your steps easily. Using a hair dryer works well for melting the accumulated ice and frost. Thank you for a most helpful demonstration and for the tips at the end.
You're welcome!
How do you shut off the ice maker
This video was a life saver. I wished Samsung reps would have provided this information. This video helped. Ice is now forming but it has gray specs throughout not sure if it’s mold or dust 😵💫. I’ll keep dumping it out until I get a clean catch of ice.
Yikes! Sounds like a good plan. Thanks for watching.
Nice video. This is the second time I viewed it (to refresh my memory!). Have had the Samsung refrigerator for about 2.5 years and it is the second time it stopped making ice. Thank you for your video....saved me a lot of time researching the problem.
thanks for watching.
Excellent instructional video. I had the same issue with my Samsung fridge. It was not dispensing any ice. The ice tray was jammed up. I followed the instructions on this video and the issue was resolved. The only thing I did NOT have to do was to use hair dryer. Leaving the fridge off for almost 10 hrs was enough to melt all the ice. Thanks for this video. Now my fridge is dispensing ice again.
Thanks for sharing
Samsung ice maker video was great! We had some power outages also which must have triggered my problems. I was tired of using blow dryer every week. Thanks so much. I love the way you gave very clear steps.
thanks for watching.
Thanks for your video. I have a similar fridge and my ice maker froze up for the first time in seven years. I assume it’s from lack of use. I appreciate your time and effort. Cheers from western Canada.
Hey, I followed your instructions and things worked. My ice tray was full of fresh ice by morning. Thanks again and stay well.
thanks for watching and sharing.
Ice Off Button can be used to turn off ice maker and lock ice dispenser. A short tap will turn off the ice maker and show a symbol indicating it is turned off. Holding for 3 seconds will lock the ice dispenser and show a symbol with the "lock." The two symbols are different from each other but created by tapping (ICE MAKER OFF) or holding (ICE MAKER DISPENSIING LOCKED) using the same button. Very helpful video. Thanks!
Thank you for sharing.
Hello Robert. Used the hairdryer to defrost the ice build-up on top of the icemaker (it wasn't nearly as iced up as your icemaker). Got the ice out fairly quickly and followed the rest of your instructions which led to success! One thing that I found out though is that Samsung recommends against using a hair dryer (I did not use high heat level). Thanks for your video.
It would be nice if Samsung stopped making units that required their customers to use a hair dryer to get ice.
Man I watch your car vid and now you have my fridge on here. Your a regular jack of all trades.. bravo. Your like my uncle. Knows how to fix anything
LOL sorry about that. 💪🏾
Thanks Robert!!!! Got everything thawed out. Took 20 hours to be able to get the bucket out then put the hair dryer on it. Fingers crossed now for ice🥶🤞
Hope it works out for you
@@RobertDIY Yes it worked!!!! Thanks Robert!!! I have tons of ice now🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊
Thank you Robert. I did not know there was a reset button inside the ice maker compartment. Great tips and very clear instructions
Glad to help
Thank you!! I followed your instructions and was able to chisel out the ice in 30 mins. Now I'm waiting for the ice maker to make ice. You save me money, time, and frustration. Thank you!
You are welcome
Great info Robert. I’ve recently been told that part of the cause of this problem is the unit not being leveled at installation. If you don’t crank the front levelers up, the balance will be off and water can run out of the ice cube tray and freeze on the side and bottom of the maker.
Thanks for sharing
Hello Robert, you just saved me a lot of money! I followed your instructions as you said and now I have ice! Many thanks!
You are welcome
Robert - Thanks! It took 30 hours but I now have ice being made! Great video. Now the only issue is the continual ice build up in the ice maker - so at least weekly I removed the ice maker pull out tray and clear the ice - I gently use a wide screw driver - the other thing one can do is apply some type of sealant so moisture does not come in - anyway - great stuff! thank you kindly - Lee
You are welcome.
Thank you so much. I have had this problem a lot. Service people have came and replace this ice maker 3 times. We got tired of having to melt the ice build up so I shut the ice maker off. I did not know how to reset till I watched this video. Thank you for a well explained video.
Please read the comments, there is now a real fix.
I had the exact same problem with my refrigerator so your video is very helpful. I knew that TH-cam would give me information much faster than Samsung would, and your video came right up and was exactly what I needed. Thank you!
thanks for watching.
Robert, You did a fantastic job of explaining how you fixed the situation. I have been using a hair dryer on our Samsung when it gets frozen inside but in the latest occurrence I couldn't get the box out. Your video helped me. Thank you. I think these units have a problem with humidity from the fridge getting into the ice maker and forming ice under and around it.
Thanks for sharing
By the way, I believe I found another reason why the ice maker develops frost.I found that quite often after dispensing ice, the flapper valve that is above where the ice is dispensed stays open. I would think that would allow moust air to enter the ice maker and freeze. Thanks again for your excellent videos. I'm too old to work on cars now but I can see that you have an outstanding number of car fixer videos. Bless you for being a good helper (and a nice guy!) 😊
Excellent video. I've been fighting this Icemaker for three years now! Hate it!!! Thank You!!!
You are welcome.
Followed this step by step and it worked! Thanks for helping this single mom save money!
Great to hear!
My husband and I watched your Ice Maker Repair video, very Helpful, thank you!!!
You're welcome!
Thank you very much for the tips. It works like a magic . I follow your step but I didn’t have to wait for hours after turn off the power. I used hair dryer blew for a few minutes and used knife gently scraped off the ice , it’s came off pretty easy , then I press the blue button to reset the ice , 15’ later there’s ice come out . I am so please... again , thanks for the helpful video Robert!!😃
You are welcome.
I gotta try this when I get home. Mine stopped working just the other day. Thank you for the tips!
You are welcome.
Thank you so much for this video! I followed all of your steps and now I have ICE! I'm a new home owner trying to figure out how to fix things on my own. Look forward to more videos. I suggest "how to stop toilet from making running water sound" lol. Thanks again😁
th-cam.com/video/0iHOZNZ6FZ0/w-d-xo.html
Thank you Robert. Saved me major appliance repair bill. God Bless.
Good to hear
This was super helpful, Robert. We live in northern California where we had several multi-day power outages last year during the wildfire season. I now see that these were likely the beginning of our problem. Everything is back in place now, even cleaned behind the fridge. Now to try to remember to check the ice maker from time to time....
Glad it was helpful!
Hi Robert, Just wanted you to know that I did not get a chance try your method because my refrigerator is still under warrenty. I did want to share with you some words from the tech. He said to let people know not to use a hair dryer to defrost the ice maker but to use a steamer. Many of the parts of the ice maker are made of plastic and can melt if you use a hard dryer. The steamer melts the ice but not the plastic parts. The rest of your video was spot on about repairing the ice maker.
You going to purchase everyone a steamer?
@@RobertDIY Hi Robert. I will not be purchasing everyone a steamer I just want people to know what they are risking by using a hair dryer. They could be buying a new refrigerator from what the tech told me. but at least the know the risk.
Thank you! After watching this video I was able to get my icemaker working again. I did not have to turn off my frig. I turned off the icemaker, then removed the cover and let it sit for 2 hours. The ice build up defrosted enough to remove. My buildup was not as bad as in video. I used the reset switch, turned the icemaker back on and it made ice throughout the night. Today it is working better than ever. Hope it lasts! Thanks Again.
you are welcome.