Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped
Vladimir Cosic thank you, I replaced the ice maker with a newer model, sealed all the edges with silicone and installed the Y clips on the element. It’s better but still had to defrost every few weeks due to the drain freezing up (design flaw). Now I just put tape around the crease where ice drawer meets the housing, and it seems to be better so far.
Dealing with this exact problem now. Samsung ought to get out of the refrigerator business until they fix their ice-maker issues. They absolutely suck!
There is an air leak in the freezer icemaker that allows this to happen. Manufacturing defect but fixable. That is why they asked them to cut the cords to prevent resale.
I just started having ice maker issues. my fridge is 4 yrs old. There is no ice and the display screen is flashing 14 E and doesnt let me press anything else on the screen. i unplugged several times and nothing doing.
If people buy then it will sell Simple as People are lining up to inject themselves with formaldehyde, mercury, lead, aluminum, and genetically modifying RNA injections People are stupid
Mine has been freezing literally anytime it starts working good.. Fills the Ice Drawer and then it says nope, i'm gonna pour water all over everything then freeze it!
what????? I thought I was the only one!!! I had the repair guy come out 5 times to try to fix it....It's crazy how this video popped up on my youtube! At least I know I'm not alone now.
Samsung made a new ice maker platform, the part that freezes, and they're installing it for free. We had ours replaced/fixed last year. After that there was no problem.
@@blakemattingly7493 I warped ours and now I cannot put the ice bucket back in. We joined the lawsuit but are still waiting for results. Screw Samsung!
Do the forced defrost. Of course they don't include the steps I the owners manual. Hold freezer and lighting for ten seconds, then use lighting to cycle to fd
@@mrniusi11 You are the "moron". These vaccines have been tested on volunteers throughout the world who were then exposed to the virus after bein vaccinated. Less than one half of one percent of them got ill. For over 900,000 in this country alone the vaccine came too late. Irresponsible , selfish, ignorant "morons" like you are holding us back.
@@TheNYgolfer for all we know the people that got the vaccine will have a greater risk of cancer or some other messed up illness... You don't know, nobody does... Which is why the FDA did not want to approve it. They're weighing the odds for us though and if we should get something bad... That will go away after all of us die and won't affect the next generations. Main goal at the moment is to get control over the virus
I Have a 20yo whirlpool that works great. I was thinking of getting one of the new fancy Samsung fridges with the touch screen but I read so many headaches about it, I'm not giving up a working unit for some new non essential features.
@@alb12345672 I agree - don't do it! We also had a Whirlpool for over 13 years without any issues. I decided to get the Samsung matching set of appliances. Biggest mistake ever.
@@anitachakita Yes, I pasted a $150 tablet on it and it and it keeps food cold, frozen and makes ice. I tried the samsung fridge tablet and it is pretty limited and it is not that impressive. Would never buy it.
I’m currently going through this issue right now. It’s so frozen that I can’t even get the ice bucket open, and we just bought this refrigerator in 2020..smh
Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped
EagleEyeInsp DE I watched a few TH-cam videos. I inserted a small nylon cord inside the seal in the door where the ice drops into the door. Just to make the seal a little more "puffy" and press against the ice maker. It seems to help a lot. I've only had to defrost 1 time since this.
Samsung created a ice maker service kit, it's been or for a few months. Includes a new main board, ice maker, drain tube for the auger, and y clips for the cooling loop.
@@panchopanera4600 Hair dryers will damage the plastic parts. There is a new repair kit from Samsung that fixes this issue. Need to have a certified repair tech fix it.
I had a different Samsung refrigerator and had another issue. It turned out my neighbor had the same model and had the same problem. Samsung refrigerators suck!
I paid around $4800 with a sale going on, I got a fridge, oven, microwave and dishwasher all in black stainless steel. The fridge is almost 2 years old and i had to run several defrost cycles and pull ice out for almost 2 hours..
@@JbbJake I think the defrost heater sheath is bad. You can buy one at appliancepartspro or some others. But the first has a video to teach you how to replace it. I fixed mine about 2 months ago.
Samsung has to pay to fix it. It's still under warranty because of these problems. my fridge was 5 years old and they came to replace it--unfortunately, the tech then proceeded to break the rest of the fridge which now doesn't cool--AT ALL. I'm fighting with Samsung to pay for the whole repair since they only want to cover the icemaker.
I have a Jenn air dual fuel stove oven and this week since COVID they cannot get parts to fix it....whirlpool now owns Jenn air my oven needs a new fan I’m screwed Things have changed...anyone thinking of buying Bosch ..it’s now made in China
@@allisonshand2897 Hi! If you get the part number(s) from the service technician I can look the parts up and see if any of the suppliers I deal with have them in stock. No guarantees but will be happy to help.
Same here. Had it repaired once and the warranty ran out and it started freezing up again in the back. I did find a video about Forced (manual) Defrost mode on a Samsung Refrigerator and that did help. Otherwise we took out all the perishables and turned off the power breaker for 24 hours to defrost it. A real pain. Never again.
Samsung refridgerator sucks! My defrost system in the evaporator failed. I replaced with a 80 buck heater and 4 hour labor. It seems working fine but the temperature and other controls dead! Never again!!!
maydafierro i found the lawsuit on the internet and then i filled up the form provided by the law office. google it if there is outstanding class action lawsuit against samsung refrigerator.
Just got off the phone with them and they don’t want to cover the cost to fix this problem. Why is it not a recal for this. Unreal. This not a cheap fridge. Wow.
We had two of these junk refrigerators. the first one lasted a year (with 6 service calls) before Conn's replaced it under extended warranty. The second one lasted six months before it was declared non-repairable and Samsung finally gave us a full refund. Every tech that came out said Samsung was junk. I totally agree!
Those techs obviously have no experience. Almost every appliance built now is made in China. LG and Samsung are made in Korea. LG started using a more energy efficient compressor but they break down more than often. Samsung has had issues with some of their Ice Maker designs, because they could not use the crescent cube heat release ice maker that is standard, China now owns the patent. Samsung has a great track record for little to no sealed system failures. Whirlpool, Maytag, Kitchen Aide, Amana, Crosley, Magic Chef all Made in China. GE Appliance Hotpoint, Cafe, Profile, and Monogram sold out to Haier another Chinese company.
@@jmcwatchdog526 I agree. We had an LG fridge a few years ago. After 2 yrs it just stopped cooling, completely. After many service calls (it was under extended warranty) they finally refunded it. We bought a Samsung to replace it and had no problems with it and found it to be a greatly superior machine in all its design and function. HOWEVER, when we moved and had to leave it we then bought another French door Samsung fridge. This one has been a disappointment. It has an interior ice maker that doesn't function well (and it's only 6 weeks old!), the freezer develops crystals, but mainly the interior just seems cheap. Our other one had great interior lighting that allowed you to see well even into the back of the fridge. This one has one light at the top. Period. The other one even had lights in the crispers when you opened them. This one, nada. I am not happy with it. As with many companies they are cheapening their products but still charging out the wazoo for them.
I really, really wish I had searched through TH-cam, to discover this problem, before spending lots of money on a very poor designed fridge. We cannot use our ice dispenser anymore so I found some nice old fashioned metal ice trays and get my ice cubes that way. It's simple, reliable and it just plane works! No electronic crap necessary. Many times the old fashion simple designs are far better than the new electronic ones.
@@jmcwatchdog526This has nothing to do with where the machines are made. The bottom line is that icemakers belong in the FREEZER. If you put an icemaker in the Fresh Food compartment, you will have problems. It doesn't matter what brand it is, they all suck. Samsung's suck the most, they've revised it 18 times, and guess what... it still doesn't work! If you want an icemaker with a dispenser, the only way to accomplish that without problems is to get a side-by-side. End of story.
My family and I laugh bitterly when these new refrigerators can't keep making ice. My parents had some old POS fridge from the 80s, whatever they could afford at the time, probably not much. It made ice reliably for 20 years until it got moved to the garage. If we put a new water line on it and hooked it up, it would likely start churning out ice again. I bought the entire Samsung line of appliances in a package and the ice maker is the only thing that routinely disappoints. They should admit their stupidity and fix it for good.
Join the ongoing lawsuit and "maybe" you might get back some of your money, but I doubt it. We've been in the lawsuit for about 4 years and so far . . . nothing is happening.
oh, just wait Skyler...the back of the fridge where it says "Twin Cooling Plus" will freeze up behind that panel. there's a guy that sells an additional heater on the copper tubing lines, but it shorted out almost immediately after installation. Samsung is garbage. We are going with AMERICAN MADE Whirlpool products. Best of luck to ya!
In my mom's old house (unoccupied for 26 years) there is an old Frigidaire that has been operating without a problem since the mid-1950's !!! That's about 70 years ! Its simple, but it still works !
Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped
Vladimir Cosic Those are good tips but they won’t stop the problem. I’ve had 3 separate repair company’s check my ice maker. They did the silicone inside and out. 1 month later the ice builds up inside again. It’s a Samsung defect with their ice makers and they all should be recalled.
I have the other issue that the drain freezes. Did the repair of changing the small part that warms the drain, but still froze. Yep, Samsung is a piece of crap.
one person attached a bare copper wire to the freezer evaporator heater to prevent frosting the drain line/hose. you need to open the freezer evaporator cover to do it though.
Yea. I had the big sheet of ice under the drawers. Had to get a big syringe and run hot water thru the drain until it unclogged completely the frozen drain until I heard the flow of water drain into the pan both times I did the fix. I have adjusted the temperature to not be to low also. Hopefully that will work.
@@Denimus92 I have a 2011 Camry built in the U.S., 7 years now, it's been a great car gets excellent gas mileage, before that I had 96' Camry, I actually liked it better then the 2011, before that I had an 87' Toyota 4wd pick up for 10 years.
we have had never ending problems with our Samsung Refrigerator. The ice maker has the same problem, and we have just given up using it, and we have water that collects under the deli drawer because the cooling coils inside of the fridge freezes up causing the cooling fan to hit ice buildup, and make a loud irritating noise at all hours night and day, as well as the drain freezes up where the defrosted ice is supposed to melt and drain down to a collection pan. Samsung knows that this is a major problem with their fridges, and instead of fixing it, they will sell you a kit to supposedly remedy the problem, However The Kit Does Not Work !
I have the same damn issue with my Samsung fridge and its only 2 years old! I defrost it with my hairdryer just so it will make ice. The one in the pull out freezer likes to stop producing too.. I will never buy another. We have the entire line and my dishwasher is broke too.
Appliance technician here: I absolutely hated getting this calls at my old company. The first fix Samsung had us do was in install these metal "Y" clips on the evap/heater coil, replace the plastic seal, and to pull back the water line 1cm. It also never worked. The second fix was far more drastic involving replacing the ice maker, sealing the rear of the compartment, and even replacing the control board. This barely worked either. Sure enough within weeks or months I'd get a callback and then I had to head back and try another desperate fix. It was bad enough doing it within the warranty, it as even worse when it was COD. Now that I run my own company I take the time to present the fixes to my customers but I make it very clear they have high failure rates. It's never a good situation for any customer to be in. Some opt for the first fix since it's much cheaper. They're so desperate they'll try anything even if it's a gamble. No one ever pays for the second fix which runs into the hundreds of dollars. These days once I get the call I let them know that their best bet is to use a steamer every couple of months. You can get one from Amazon for $30. Don't use a blowdryer since it can burn, melt, or deform the plastic. Or better yet stay away from Samsung.
@@JohnCBrown-me8gj Most brands are the same in that they're all made with short lifespans. That being said your best best is staying away from any fridge with digital controls. Computer control boards are very expensive to repair. The best fridges are controlled via mechanical timers. Simple, cheap to replace, and much more reliable. Technicians love these types of fridges since they're synonymous with easy work. Takes 15min to diagnose. The complicated digital ones that have multiple evaporators, sensors, and multiple control boards are a nightmare to diagnose since there's so much to check. We often know what's wrong in the first few min - we spend the rest of the hour or two checking everything else to make sure. If you really want an ice maker don't get any door-mounted ones. They're inherently complicated machines. In some cases it's essentially a mini-freezer inside a fridge, plus a complicated feeding mechanism. The water and ice dispenser in the door have their own issues, too. The water line, power and control cables must be fed through the hinge. Get an ice maker that's inside the freezer section and drops into a bucket. This way it already takes advantage of the fact that it's already in the freezer. No elaborate feeding mechanism. The biggest tip I can give you is that you're not paying for better, you're paying for more. When you take away all the fancy stainless steel, digital screens, fancy features....the core components are the same. The same compressor, the same evaporator fan, the same cheap shelves, etc. Go with simple, analog, and you really don't need all those fancy features. Ever ride an 18 speed bike? Do you actually use all 18 gears or do you just use a low, medium, and high gear? You won't believe how many angry customers I've had who bought $4000 Samsung, LG, Whirlpool, Frigidaire, GE, etc fridges and were so angry they had yet another service call within a few months or a year. One guy was who angry he wanted to load the fridge onto his pickup and dump it in front of Best Buy. Best of luck, and remember the salespeople aren't technicians and are just fed handouts from the manufacturers with talking points.
@@Babuiski That was a well written post. Thank you. My question to you is, with the way these appliances are now a days what do you think to be the average lifespan? I am going on 6 years and the icemaker is unusable now and the fan towards the back of the fridge on the inside is hitting ice that has built up on some coils. A full 24 hour defrost will temporarily fix the issue but it comes back later, sometimes a few weeks or a month later. Is it better to TRY to get the fix(es) done or just spend the money on a mid range fridge?
We were fine for 2 years... Now having to defrost our ice maker is a common occurrence... It's recommended that if you aren't using a lot of ice to turn off the ice maker... but it takes a few days before there is enough ice to use... it Doesn't make sense.
The refund process is a 3 month ordeal. I spent 8 hours on the phone with Samsung and sent multiple emails. Eventually I received the refund. I will never buy ANYTHING from Samsung again. The entire process was a nightmare.
I, too, am an appliance service tech and know all too well about this problem. Allow me to explain this issue. Samsung decided to place a box that needs to stay below 15°F in order to produce ice cubes inside another box that stays at 33° or warmer...with no gasket or seal of any kind. So, there is a small, but constant leak of warmer air into the colder area, causing condensate and then subsequent freezing of said condensate. This process builds up and becomes a block of ice in your ice box. The only way to keep thos from happening is to use a silicone and apply to the spaces between the box and the wall. Also, during manufacturing Samsung may have pushed your your inlet hose to the ice maker too far in, allowing it to be too close to the inner wall of the spout to the ice maker, acting like a thumb held tight at the end of a hose, and spraying down instead of falling down in an even flow, causing overspray to freeze up and build up around the auger assembly's fan. If every time you go to get ice, a little water pours out...look at the ice room flapper door and be sure it is sealing properly. Room temp air can also leak in to the ice box from there and cause issues. Hope this helps in some way.
sorry but the air leaks are the problem. bad flapper design will not hold water aka air leak no ptrap on icemaker drain line. I laugh at the drain tube heater in the ice room. Not sealing up crack in one of many updates . This same as a bottom freezer bad gasket aka air leak it starts to freeze at the cracks.
Yeah I been saying this to my husband for 3 years now! Samsung was stupid to put the icemaker inside the refrigerator. We are in the process now of thawing the icemaker and taking everything apart. For the 12th time in 3 years
Mine was fixed permanently by Samsung. The part that makes the cubes was replaced along with the electronics inside the ice box and the refrigerators mother board in the back of the refrigerator. In addition, insulation that looked like calk in tube was inserted into the entire housing of the ice box. This seemed to resolve the problem of ice melting and refreezing as a result of an ice maker being installed inside of a refrigerator. So basicly, you have to be lucky enough to get a repairman who knows what needs to be done to resolve this problem permnaently. Why Samsung is not able to resolve this for all existing customers and all new unsold units is beyond me.
Samsung fixed mine too. Completely replacing the ice maker unit and replacing the main motherboard for free three years out of warranty. Now it's the best fridge I've ever owned.
Dang mine's like almost 15 years out of warranty you think they'll fix it? I could never understand why my vegetable crisper was filling up with water, I kept thinking it was something I was doing now I know but I'm going to fix it. This is not a nice lady incident I have found so many people on TH-cam that have to fix their own also because the part that they put on there is ineffective
Same issue here with Samsung ice maker, I use to defrost it every month but gave up cause it freezes back up in 3 weeks time. I won't buy a Samsung fridge again
Also repair man. Have samsung fridge. New ice maker PC board and heated drain tube. Samsung provides concession for all parts. Frigidaire needed air handler. Ge had freezing line in door. All brands have issues.
I fixed mine! All it took was a different tray warmer resistor that loosens the cubes. I just changed the resistor value to the warmer so cubes don't get stuck and it pushes more water for next cube cycle. So now it warms tray better and ejects cubes and then goes to next cycle.
Our ice maker doesn't work have to buy bags of ice!!! During the covid i invested in a small size and put in our garage i got it cheaper without the ice maker but i have ice trays and i luv them ,,but still having a 3,000.00 fridge and not to make ice and it freezes up!!!
We bought our French door-style refrigerator back in 2019. This freezer problem happened two months after we installed it. It was under warranty, so it was "repaired" for just a service charge. It kept happening to the point that we no longer use it. Buyer Beware!! don't buy this refrigerator with this type of ice maker!! Piece of junk.
My dishwasher works great though... already bought their fridge and phone. Their phone was great, I switched after they stopped making phones with easy swap batteries. Fridge I can't speak on as I haven't completed moving. LG dryer has been great too. I don't want any appliances with icemaker or water dispenser...all them are trouble, filters, leaks, icing issues.
I love LG , their fridge is amazing. We had a power surge and basically we just had to replace the fan only pretty solid. Other people's fridges in the building completely broke down. LG phones are great too even though I have switch to XIAOMI now , you can't compete with those prices and quality offered by XIAOMI.
I messaged their support account on Twitter and received almost a full refund for a 4yr old fridge. So yes they are junk, but they took care of me out of warranty so can’t complain.
What I have found helps is to turn the ice maker on, let it make ice for a while (a few hours), then turn it off. You can then dispense ice until it runs out. Of course, this isn't convenient, and it's not a great solution. It's just easier than having to defrost it frequently.
Lol!!! We have the same problem with the ice-maker in our Samsung fridge and after repeatedly going thru the process of blow-drying & using a knife to break off the ice, we have turned off the ice-maker and now make our ice the old-fashioned way with trays! We will NEVER buy another Samsung refrigerator!!!
No Samsung refrigerators are just trash. The blower fans always freeze up and the defroster has a known design defect. The freezers randomly stop freezing at times.
OMG I wished I would have watched this video sooner. I have a four door fridge and have called SAMSUNG over 20 times in five years because of either not making ice, defrost issues, ice not dispensing ice, only water and fridge not keeping cool. $3000 for a Lemon! UGHHHHHH
Seriously, their washers are horrible. Broke down so many times. All that high efficiency water usage is nonsense. All those water savings goes out the window when you pay the repair cost of pump, motors, valve, etc. Now I own a top loading white boring machine, basic, no frills, no problem!
Had the very same issue. Should have been a recall. Will never buy another Samsung fridge. I ended up turning mine off and buying a countertop icemaker.
Charlie Sierra I have to use a blow dryer every other week for this issue so frustrating and now my fridge is not cooling because the ice build up on the motor
@@lorettasoltero4793 I know. Last Samsung I ever own! My lower ice-maker even stopped for a few days for some unknown reason but luckily started working again!?
@FAZE JON T yeah that's exactly why I love my Fold. Trust me I have both and for me and a lot of other Fold owners no phone can replace this except for the successor. I got the Fold, S20 Ultra and Z Flip (along with the Tab S6 and stuff)
Watched this several months ago, My Samsung was one of those with major icemaker problems, Had the Geek Squad out 5 times over 3 years with no result. My fridge is a 2014 model (2021 now) Answer: thats 7 years old. I had just gotten use to defrosting every two weeks. Then I called the number listed in this story, under a week they were done and fixed it. FREE. PROBLEM, Motherboard was defrosting both freezer and fridge at same time, In 2018 Samsung changed the motherboard for two different cycle times freezer 5 minutes longer cycle time, Of course they sealed the ice unit, changed the entire ice maker even ice bin since the seal around it can also compromise the air flow.
As of June 2019 A service kit that fixes the problem. Some of these people give bad advice. The Koreans make better product than China. I have been in the repair industry for over 40 years. I have installed hundreds of these kits with no additional issues.
Great info. Now how about the inverter compressors in the LG and Samsung, they are garbage. I have the class action law suit (ended in begining of 2018) LG compressor in my fall of 2018 unit. Real hassle geting warranty service, few servicers and none in my area of Port "Charlotte. The compressor replaced , the evap replaced the fan replaced in October. The control board replaced in January (all in seperate service calls). Less than three weeks later, my freezer was at 26 degrees. Luckily I caugt it to move stuff to garage freezer. Been a big problem dealing with LG customer service, they are as bad as it gets. The LG presidential liasion people have stopped returning my calls. Right now trying to get LG to buy back. When the unit stops working it has to be reset by unplugging it and reconnecting. They say it can happen with temperature flickers or outages. This is FL, that stuff happens. How do you take care of that when on vacation? I purchased temp sensors to notify an app on my phone when out of temp ranges, but no way to remotly reset. That I know of Samsungs inverter compressor has similar issues.
Per another video I watched, the guy recommended the steam because it doesn't get as hot as the air from the air dryer which could damage parts inside the ice maker. Then, you'll have more problems. See Ben's Appliances and Junk on TH-cam. "Samsung Ice Maker Not Working-How to Repair and Replace EVERYTHING."
Takes me back to the old days when companies advertised the 'frost free refrigerator'. I never thought that ice-maker's would have the same problem. I haven't heard of any other brand experiencing this problem.
I have a Dacor built in column fridge and separate freezer. The fridge has failed three times in three years! Had to throw out all my food three times! Dacor refuses to replace and is a complete nightmare to deal with! I would never buy this unit again. What are you to do when it lasts only 6 months after last repair before quitting. I would have ripped it out already if I did have to buy both units and rebuild the space for other units! DO NOT BUY THIS FRIDGE AND FREEZER UNITS!
Samsung has come up with a fix! We dealt with an ice maker that constantly froze over and needed defrosting for 4 years. Many service calls later, Samsung shipped all the parts for the new ice maker, including the modification that prevents freeze over. The repair tech came about a week later. We have had ice for the past 8 weeks with no freeze over or dripping water from the ice maker. Recommend calling Samsung and insisting they send the free repair kit and the services of a tech at no cost to you.
Ive been on the phone for hours /days with Samsung going round and round about the twin cooling system that is iced over as well as my ice maker that I have to de-ice every couple of weeks to keep the ice able to flow through. This is crazy as my French 4-door refrigerator is not even 6 years old!
Instead of delivering samsung products to your home they should deliver them straight from the store you the junk yard and save you the trouble and time.....
Had this ice maker for 6 years and it has never worked properly. Very little, takes for ever to make ice and constantly freezing up and having to dethow with a hair dryer.
Wow! I have the same issue. I scheduled repair service a couple of days ago. They said they will cover the parts and labor even though it is no longer under warranty. Now I know why.
HA HA, that's exactly what I did. When I heated rear of the ice maker interior it eventually deformed some of the plastic, so now I cannot put the ice tray back in. We are no making ice cubes the old fashion, reliable way, with ice trays. We are on the list of the lawsuit but haven't heard back at all. We will NEVER buy a Samshit fridge again!
WOW, I can’t believe it! My wife & I have been fighting this ice machine from day one! We also had to replace a plastic drawer. (Yes I said plastic) And it cost over $100.00 to replace it! Don’t count on Samsung to help you out at all!
Mine broke too and I found one for $80 and I thought that was expensive for fragile plastic...dollar tree has stronger plastic! And I do have that issue with the ice maker, it has been almost two years...the noise is very annoying.
I have the Samsung Fridge with the LCD screen and Family Hub. Love the design but HATE it for this reason. Have had it for 2 years and the ice maker started acting up after year 1. Samsung finally agreed to provide a full refund and I also fought them on the cutting of the cord requirement. Spent almost $4k on the fridge but will NEVER buy another Samsung.
Our top-of-the-line 5-door Samsung refrigerator has been fixed eight times. Each time, the ice making unit had to be either repaired or replaced. Nothing worked. We bought our fridge from Lowe’s, whose service department was first rate. However, numerous local repair services (We pretty much met them all) have told us that Samsung is a terrible company to work with, and that they do not honor their warranties. Additional problems: shelves and shelving brackets break easily, and are very expensive to replace; user manual has many errors. My family, my extended family, and my neighbors in Massachusetts will never buy another Samsung kitchen appliance of any sort.
Yeah our side bins have broken and needed to be replaced 2 years into having our Samsung. But we had a whirlpool before and had a freezer go completing toast. I just think in all nothing is made to last anymore. My dear grandmother had a refrigerator she bought in 1950s and was still working in 2010 when she sold the house.
Everyone always goes for the new of the new with all the bell's. I buy the cheap ones and get 7 to 10 years out of them and pay way less then most people. Old school is better.
@Sgt Pepper yes 7 to 10 years But they set in my shop and deals with temps anywhere from 19 degrees to 115 degrees I think 7 to 10 years isn't bad at all. Now the one in the house is about 22 years old it's an old GE.
@@Cockeyed_Den8213 the problem isn't all the bells and whistles. It's the I've machines on ever unit that says ice master. They redid then for 19 call them ice Max now and I have 0 customer complaints. With the old ones omg it was 5-6 a week. I refused to sell Samsung until the new ones came in with the new Ice machines.
It’s the same with most appliances. Internet connectivity on my refrigerator? Hell no! Look at the washing machines. All this fancy electronic BS for washing clothes?. Ultimately it breaks and is impossible to repair or incredibly expensive. Just keep it simple like old school washing machines. Turn it on - agitator turns, clothes get washed, rinse, spin and done. Repairs are so much easier and cheaper. Not rocket science. It’s all about sucking more money out of the consumer is all it is
Same issue. Garbage product. Get the word out to your friends.
Hello, I am a Appliance repair company owner and we fix this problem all the time.
1st- get Samsung silicone DA81-05595A,
2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned.
3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in.
4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box.
4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough.
I hope I helped
Vladimir Cosic thank you, I replaced the ice maker with a newer model, sealed all the edges with silicone and installed the Y clips on the element. It’s better but still had to defrost every few weeks due to the drain freezing up (design flaw). Now I just put tape around the crease where ice drawer meets the housing, and it seems to be better so far.
Dealing with this exact problem now. Samsung ought to get out of the refrigerator business until they fix their ice-maker issues. They absolutely suck!
Me too and i had mines 2years!
Mine is starting to do this
Same here. Had my fridge for 7 years and suddenly no ice whatsoever.
There is an air leak in the freezer icemaker that allows this to happen. Manufacturing defect but fixable. That is why they asked them to cut the cords to prevent resale.
I just started having ice maker issues. my fridge is 4 yrs old. There is no ice and
the display screen is flashing 14 E and doesnt let me press anything else on the screen.
i unplugged several times and nothing doing.
I'll be defrosting mine again today. Mine freezes up every 7 to 10 days. Its a terrible design and how they can continue to sell these is baffling.
Mine too
If people buy then it will sell
Simple as
People are lining up to inject themselves with formaldehyde, mercury, lead, aluminum, and genetically modifying RNA injections
People are stupid
Mine has been freezing literally anytime it starts working good.. Fills the Ice Drawer and then it says nope, i'm gonna pour water all over everything then freeze it!
what????? I thought I was the only one!!! I had the repair guy come out 5 times to try to fix it....It's crazy how this video popped up on my youtube! At least I know I'm not alone now.
Just popped up on my feed too. I have the same issue with ice maker freezing over every couple weeks. So annoying
Same problems since 2009, ice problems and the water tank freezing on mine, again new fridge in 2009.
@SAMUEL JESSE it is a Samsung failure, JUNK it & move on like I had to do.
@@lifeisbutadream9369 paid to much money to junk it. The problem need to be resolved.
Samsung made a new ice maker platform, the part that freezes, and they're installing it for free. We had ours replaced/fixed last year. After that there was no problem.
Samsung should sell blow dryers that come with a free refrigerator. Spent 3 hours trying to free ice bucket. :(
that'll warp the inside of your icemaker and make your entire fridge nonfunctionable if you're not careful
@@blakemattingly7493 I warped ours and now I cannot put the ice bucket back in. We joined the lawsuit but are still waiting for results. Screw Samsung!
Use a steamer to clear the build up. Never use a heatgun or blow-dryer in a fridge.
@@193322009 how do you join the lawsuit..???
Do the forced defrost. Of course they don't include the steps I the owners manual. Hold freezer and lighting for ten seconds, then use lighting to cycle to fd
In today's world. YOU are the product tester
and look at all the morons rushing for experimental vaccines
Yes
@@mrniusi11 You are the "moron". These vaccines have been tested on volunteers throughout the world who were then exposed to the virus after bein vaccinated. Less than one half of one percent of them got ill.
For over 900,000 in this country alone the vaccine came too late.
Irresponsible , selfish, ignorant "morons" like you are holding us back.
@@TheNYgolfer You believe 900,000 people died because of this virus, you're a moron.
@@TheNYgolfer for all we know the people that got the vaccine will have a greater risk of cancer or some other messed up illness... You don't know, nobody does... Which is why the FDA did not want to approve it. They're weighing the odds for us though and if we should get something bad... That will go away after all of us die and won't affect the next generations. Main goal at the moment is to get control over the virus
I been having this problem on both my Samsung refrigerators . How do I get info to join the lawsuit. I live in texas
Me too... over a year with this issue... unable to fix it...I can't afford it...the noise is crazy during covid-19 online classes it was embarrassing
They are programmable and have a method to defrost itself. It's on you tube.
@@tigerlillyjilly link?
Call 1 800 Samsung & give model no. It’s inside frig. They will send repairman for free.
Been suffering through this same issue for over 2 years now. Disgusting! Never again
I Have a 20yo whirlpool that works great. I was thinking of getting one of the new fancy Samsung fridges with the touch screen but I read so many headaches about it, I'm not giving up a working unit for some new non essential features.
@@alb12345672 I agree - don't do it! We also had a Whirlpool for over 13 years without any issues. I decided to get the Samsung matching set of appliances. Biggest mistake ever.
This also happened to me, what I did was defrost it with a hair dryer then I higher the temperature of the fridge and the issue stopped.
@@anitachakita Yes, I pasted a $150 tablet on it and it and it keeps food cold, frozen and makes ice. I tried the samsung fridge tablet and it is pretty limited and it is not that impressive. Would never buy it.
Me too
I’m currently going through this issue right now. It’s so frozen that I can’t even get the ice bucket open, and we just bought this refrigerator in 2020..smh
Same problem here
I purchased mine in 2019 and it's doing the same thing.
Me too, I bought one back in May of last year and the ice machine sucks
Same here right now. Happened a year ago, too
Me too!!! I will never buy a Samsung appliance again! Fml!
I've been dealing with this issue for 2yrs now, Samsung is complete junk.
I had the same problem. A repair man came out and siliconed the edges of the ice maker from the fridge, and it worked.
Hello, I am a Appliance repair company owner and we fix this problem all the time.
1st- get Samsung silicone DA81-05595A,
2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned.
3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in.
4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box.
4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough.
I hope I helped
Dan Jones yeah me too. Has there been an update since this video?
EagleEyeInsp DE
I watched a few TH-cam videos. I inserted a small nylon cord inside the seal in the door where the ice drops into the door. Just to make the seal a little more "puffy" and press against the ice maker. It seems to help a lot. I've only had to defrost 1 time since this.
Samsung created a ice maker service kit, it's been or for a few months. Includes a new main board, ice maker, drain tube for the auger, and y clips for the cooling loop.
I had one of those SAMSUNG models.
It flat out sucked.
I'll never own another Samsung product.
Ed Dwiggins
Got a new fridge and it’s NOT a SAMSUNG.
Never again with that company.
Samsung is total garbage
Same here. Wemanually defrosted it for a year. Finally got rid of it.
same
I love the TVs. But that’s it.
Mine ices over and I have to use a hair dryer to defrost it!
Never use a hair drier. I know hats wrong with this. And have fixed many
@@billkendrick9465 well great as long as you know! I will stop using my hairdryer. Wow, it is solved!
@@heytherenow lol
@@billkendrick9465 what is then dick head
@@panchopanera4600 Hair dryers will damage the plastic parts. There is a new repair kit from Samsung that fixes this issue. Need to have a certified repair tech fix it.
I had a different Samsung refrigerator and had another issue. It turned out my neighbor had the same model and had the same problem. Samsung refrigerators suck!
" I would pay $2000.00 more to avoid this issue?" That fridge is already overpriced!
2000 and it still broke..... let face it the damn design don't work on first place..
I paid around $4800 with a sale going on, I got a fridge, oven, microwave and dishwasher all in black stainless steel. The fridge is almost 2 years old and i had to run several defrost cycles and pull ice out for almost 2 hours..
She seemed to like wasting money...
Ppl want pretty, so much for the old Kenmore whites
@@JbbJake
I think the defrost heater sheath is bad. You can buy one at appliancepartspro or some others. But the first has a video to teach you how to replace it. I fixed mine about 2 months ago.
I have the same problem!!!! Ice everywhere inside my fridge BEHIND the plastic covering!
I know what’s wrong and can fix it
@@billkendrick9465 What’s wrong and how would you fix it?
Samsung has to pay to fix it. It's still under warranty because of these problems. my fridge was 5 years old and they came to replace it--unfortunately, the tech then proceeded to break the rest of the fridge which now doesn't cool--AT ALL. I'm fighting with Samsung to pay for the whole repair since they only want to cover the icemaker.
SAMSUNG.....RECALL this model or lose your "reliable" brand status in the US MARKET !!!
@Pun Jab I HaHa...Thanks for reading it.
@@unitydaw4804 reliable is a myth. I know plenty of experienced, good repairmen that refuse to work on any Samsung appliances
@@jackwyatt1218 Sad... I will now have to second guess when buying my next Samsung appliance.
Between this awful fridge and the washer dryer recall I'll never buy another Samsung.
Samsuck
Im right there with you.
I have LG for the last 6 years and both washer and dryer work flawlessly.
Me either, been trying to defrost the ice fleet for 3 hours now and there is still stuff that won’t defrost.
Maker, not fleet
I’m currently having this problem with my samsung rfg298 series. 🤦🏻♀️🤦🏻♀️🤦🏻♀️ I hate Samsung!!!!!
My grandmother has a 1998 Whirlpool Kenmore refrigerator and she still never had a problem since she bought it from Sears in 1999.
I have a Jenn air dual fuel stove oven and this week since COVID they cannot get parts to fix it....whirlpool now owns Jenn air my oven needs a new fan I’m screwed Things have changed...anyone thinking of buying Bosch ..it’s now made in China
Bought one in '95, was still working fine in '16, no problems
GE makes whirlpool appliances 👍
@@cayleensawyer9034 i do think so. Was its own thing and then was bought out by Samsung.
@@allisonshand2897 Hi! If you get the part number(s) from the service technician I can look the parts up and see if any of the suppliers I deal with have them in stock. No guarantees but will be happy to help.
Have a samsung french door model started freezing up a year after we bought it .Never again .
Same here. Had it repaired once and the warranty ran out and it started freezing up again in the back. I did find a video about Forced (manual) Defrost mode on a Samsung Refrigerator and that did help. Otherwise we took out all the perishables and turned off the power breaker for 24 hours to defrost it. A real pain. Never again.
Yup. Mine also lasted about a year. Spent one full year trying to get it fixed and it has been pure decoration since.
My washer was also junk.
Raise the front of the fridge up.
Eric Hargrove by how much? i raised mine up it still been freezing
OMG I have the same issue. Glad you get refund. Still crying here
Class action lawsuit the only one that wins is the lawyer. Samsung refig are just plain junk.
i participated to samsung class action suit. samsung settled, but i didn't get any money. only the lawyers get the money.
Samsung refridgerator sucks! My defrost system in the evaporator failed. I replaced with a 80 buck heater and 4 hour labor. It seems working fine but the temperature and other controls dead! Never again!!!
@@jungapo2 how you do that?
maydafierro i found the lawsuit on the internet and then i filled up the form provided by the law office. google it if there is outstanding class action lawsuit against samsung refrigerator.
ALL Sansung appliances are junk. Will never ever ever ever buy again
Just got off the phone with them and they don’t want to cover the cost to fix this problem. Why is it not a recal for this. Unreal. This not a cheap fridge. Wow.
I hate samsung now. Suck bad service from this company. NEVER AGAIN
I’ll never buy Samsung again, either.
Calm your tits, It doesn't happen with every model.
We had two of these junk refrigerators. the first one lasted a year (with 6 service calls) before Conn's replaced it under extended warranty. The second one lasted six months before it was declared non-repairable and Samsung finally gave us a full refund. Every tech that came out said Samsung was junk. I totally agree!
Those techs obviously have no experience. Almost every appliance built now is made in China. LG and Samsung are made in Korea. LG started using a more energy efficient compressor but they break down more than often. Samsung has had issues with some of their Ice Maker designs, because they could not use the crescent cube heat release ice maker that is standard, China now owns the patent. Samsung has a great track record for little to no sealed system failures. Whirlpool, Maytag, Kitchen Aide, Amana, Crosley, Magic Chef all Made in China. GE Appliance Hotpoint, Cafe, Profile, and Monogram sold out to Haier another Chinese company.
@@jmcwatchdog526 I agree. We had an LG fridge a few years ago. After 2 yrs it just stopped cooling, completely. After many service calls (it was under extended warranty) they finally refunded it. We bought a Samsung to replace it and had no problems with it and found it to be a greatly superior machine in all its design and function. HOWEVER, when we moved and had to leave it we then bought another French door Samsung fridge. This one has been a disappointment. It has an interior ice maker that doesn't function well (and it's only 6 weeks old!), the freezer develops crystals, but mainly the interior just seems cheap. Our other one had great interior lighting that allowed you to see well even into the back of the fridge. This one has one light at the top. Period. The other one even had lights in the crispers when you opened them. This one, nada. I am not happy with it. As with many companies they are cheapening their products but still charging out the wazoo for them.
ice make is lol
I really, really wish I had searched through TH-cam, to discover this problem, before spending lots of money on a very poor designed fridge. We cannot use our ice dispenser anymore so I found some nice old fashioned metal ice trays and get my ice cubes that way. It's simple, reliable and it just plane works! No electronic crap necessary. Many times the old fashion simple designs are far better than the new electronic ones.
@@jmcwatchdog526This has nothing to do with where the machines are made. The bottom line is that icemakers belong in the FREEZER. If you put an icemaker in the Fresh Food compartment, you will have problems. It doesn't matter what brand it is, they all suck. Samsung's suck the most, they've revised it 18 times, and guess what... it still doesn't work! If you want an icemaker with a dispenser, the only way to accomplish that without problems is to get a side-by-side. End of story.
My family and I laugh bitterly when these new refrigerators can't keep making ice. My parents had some old POS fridge from the 80s, whatever they could afford at the time, probably not much. It made ice reliably for 20 years until it got moved to the garage. If we put a new water line on it and hooked it up, it would likely start churning out ice again. I bought the entire Samsung line of appliances in a package and the ice maker is the only thing that routinely disappoints. They should admit their stupidity and fix it for good.
Join the ongoing lawsuit and "maybe" you might get back some of your money, but I doubt it. We've been in the lawsuit for about 4 years and so far . . . nothing is happening.
Can you tell me what the steps are to join the lawsuit?
oh, just wait Skyler...the back of the fridge where it says "Twin Cooling Plus" will freeze up behind that panel. there's a guy that sells an additional heater on the copper tubing lines, but it shorted out almost immediately after installation. Samsung is garbage. We are going with AMERICAN MADE Whirlpool products. Best of luck to ya!
In my mom's old house (unoccupied for 26 years) there is an old Frigidaire that has been operating without a problem since the mid-1950's !!! That's about 70 years ! Its simple, but it still works !
Never will my family buy another Samsung product. Same problem here. Saskatoon Canada.
Hello, I am a Appliance repair company owner and we fix this problem all the time.
1st- get Samsung silicone DA81-05595A,
2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned.
3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in.
4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box.
4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough.
I hope I helped
Vladimir Cosic Those are good tips but they won’t stop the problem. I’ve had 3 separate repair company’s check my ice maker. They did the silicone inside and out. 1 month later the ice builds up inside again. It’s a Samsung defect with their ice makers and they all should be recalled.
STRoNG iSLaND
I was able to fix my Samsung refrigerator PROBLEMS.
I got a new refrigerator and it’s NOT A SAMSUNG👍
Geo Man lol I’m gonna be fixing mine the same way my man!
Samsung needs to just stick to phones
It’s odd. We’ve had our Samsung fridge for 6 years now, and it’s only been giving us this issue within the last 6-8 months.
I have the other issue that the drain freezes. Did the repair of changing the small part that warms the drain, but still froze. Yep, Samsung is a piece of crap.
Victor Reyes
Same problem, it stops up and drips all over the floor
Victor Reyes
Oh and you get a big giant sheet of ice underneath the vegetable drawers
one person attached a bare copper wire to the freezer evaporator heater to prevent frosting the drain line/hose. you need to open the freezer evaporator cover to do it though.
I have the same issue!
Yea. I had the big sheet of ice under the drawers. Had to get a big syringe and run hot water thru the drain until it unclogged completely the frozen drain until I heard the flow of water drain into the pan both times I did the fix. I have adjusted the temperature to not be to low also. Hopefully that will work.
Remember when we manufactured appliances in the United States?
Pepperidge Farm remembers.
Does not apply anymore, i'v got a new 2018 Toyota Camry made in US, i'd rather had a used 10 y.o. Japan one, would last more...
@@Denimus92 I have a 2011 Camry built in the U.S., 7 years now, it's been a great car gets excellent gas mileage, before that I had 96' Camry, I actually liked it better then the 2011, before that I had an 87' Toyota 4wd pick up for 10 years.
DesertDigger1 - ....and a $400 fridge would last for 40 years!
They are called SubZero. We still do but you are all too cheap to buy quality.
don't buy Samsung anymore if they don't respect their customers
I HAD a Samsung French door refrigerator and it sucked. What a terrible appliance.
Why did it sucked thank uou
USA EAGLE7 what an amazing contribution to the conversation.
I have been dealing with this for 3 years. There should be a recall.
Same with us
Same here.
we have had never ending problems with our Samsung Refrigerator. The ice maker has the same problem, and we have just given up using it, and we have water that collects under the deli drawer because the cooling coils inside of the fridge freezes up causing the cooling fan to hit ice buildup, and make a loud irritating noise at all hours night and day, as well as the drain freezes up where the defrosted ice is supposed to melt and drain down to a collection pan. Samsung knows that this is a major problem with their fridges, and instead of fixing it, they will sell you a kit to supposedly remedy the problem, However The Kit Does Not Work !
So why would any intelligent human pay 3-5000 for a refrigerator? That’s just plain stupid
Mine has been repaired 3 times in 3 years. The repair guy said its a Terrible design that can't be fixed.
I have the same damn issue with my Samsung fridge and its only 2 years old! I defrost it with my hairdryer just so it will make ice. The one in the pull out freezer likes to stop producing too.. I will never buy another. We have the entire line and my dishwasher is broke too.
Used to work on Samsung. Absolute junk just throw away junk. Stay away from Samsung.
Same issue, same 4 door model. Don’t buy Samsung refrigerators, period.
Were you able to join the class action suit against samsung?
If you don't bye samsung appliances I'm out of a job. Plz they are decent products.
@@TheLenoraK no. Didn’t know about it, and have disposed of it since. Won’t ever buy Samsung products again. Whirlpool or GE for Fridge only.
@@theendlesswanderl8149 maybe not refrigerators, or ones with ice makers, anyway. Haven’t had an issue with washer/dryer for 6 years.
Same here same refrigerator
My advise is: don't buy Samsung . It is nothing but trouble. They look nice but the quality is not there.
Appliance technician here:
I absolutely hated getting this calls at my old company.
The first fix Samsung had us do was in install these metal "Y" clips on the evap/heater coil, replace the plastic seal, and to pull back the water line 1cm. It also never worked.
The second fix was far more drastic involving replacing the ice maker, sealing the rear of the compartment, and even replacing the control board. This barely worked either.
Sure enough within weeks or months I'd get a callback and then I had to head back and try another desperate fix.
It was bad enough doing it within the warranty, it as even worse when it was COD.
Now that I run my own company I take the time to present the fixes to my customers but I make it very clear they have high failure rates. It's never a good situation for any customer to be in. Some opt for the first fix since it's much cheaper. They're so desperate they'll try anything even if it's a gamble.
No one ever pays for the second fix which runs into the hundreds of dollars.
These days once I get the call I let them know that their best bet is to use a steamer every couple of months. You can get one from Amazon for $30. Don't use a blowdryer since it can burn, melt, or deform the plastic.
Or better yet stay away from Samsung.
you seem like the right guy to ask what brand refrigerator that you would suggest?
@@JohnCBrown-me8gj Good question John. Hope he answers you.
@@JohnCBrown-me8gj Most brands are the same in that they're all made with short lifespans.
That being said your best best is staying away from any fridge with digital controls. Computer control boards are very expensive to repair.
The best fridges are controlled via mechanical timers. Simple, cheap to replace, and much more reliable. Technicians love these types of fridges since they're synonymous with easy work. Takes 15min to diagnose. The complicated digital ones that have multiple evaporators, sensors, and multiple control boards are a nightmare to diagnose since there's so much to check. We often know what's wrong in the first few min - we spend the rest of the hour or two checking everything else to make sure.
If you really want an ice maker don't get any door-mounted ones. They're inherently complicated machines. In some cases it's essentially a mini-freezer inside a fridge, plus a complicated feeding mechanism.
The water and ice dispenser in the door have their own issues, too. The water line, power and control cables must be fed through the hinge.
Get an ice maker that's inside the freezer section and drops into a bucket. This way it already takes advantage of the fact that it's already in the freezer. No elaborate feeding mechanism.
The biggest tip I can give you is that you're not paying for better, you're paying for more.
When you take away all the fancy stainless steel, digital screens, fancy features....the core components are the same. The same compressor, the same evaporator fan, the same cheap shelves, etc.
Go with simple, analog, and you really don't need all those fancy features.
Ever ride an 18 speed bike? Do you actually use all 18 gears or do you just use a low, medium, and high gear?
You won't believe how many angry customers I've had who bought $4000 Samsung, LG, Whirlpool, Frigidaire, GE, etc fridges and were so angry they had yet another service call within a few months or a year. One guy was who angry he wanted to load the fridge onto his pickup and dump it in front of Best Buy.
Best of luck, and remember the salespeople aren't technicians and are just fed handouts from the manufacturers with talking points.
@@Babuiski That was a well written post. Thank you. My question to you is, with the way these appliances are now a days what do you think to be the average lifespan? I am going on 6 years and the icemaker is unusable now and the fan towards the back of the fridge on the inside is hitting ice that has built up on some coils. A full 24 hour defrost will temporarily fix the issue but it comes back later, sometimes a few weeks or a month later.
Is it better to TRY to get the fix(es) done or just spend the money on a mid range fridge?
@@JohnCBrown-me8gj Amana, Maytag, or Whirlpool. GE is ok as is Frigidaire/Electolux. Stay away from LG and Samsung appliances all together.
We were fine for 2 years... Now having to defrost our ice maker is a common occurrence... It's recommended that if you aren't using a lot of ice to turn off the ice maker... but it takes a few days before there is enough ice to use... it Doesn't make sense.
Me too!
That’s ridiculous recommending to turn off ice maker
@@scotttild same thing is happening to us. Samsung is pure garbage!
My Samsung ice maker freezes up also. So many people with this problem and still no recall
@@robertben6435 nope, but they are happy to ask you to pay 300 to fix a known problem.
The refund process is a 3 month ordeal. I spent 8 hours on the phone with Samsung and sent multiple emails. Eventually I received the refund. I will never buy ANYTHING from Samsung again. The entire process was a nightmare.
Did they refund the full amount?
@@angelderden9102 my fridge was several years old, so I was refunded a lesser amount based on depreciation. About $700
I, too, am an appliance service tech and know all too well about this problem. Allow me to explain this issue. Samsung decided to place a box that needs to stay below 15°F in order to produce ice cubes inside another box that stays at 33° or warmer...with no gasket or seal of any kind. So, there is a small, but constant leak of warmer air into the colder area, causing condensate and then subsequent freezing of said condensate. This process builds up and becomes a block of ice in your ice box. The only way to keep thos from happening is to use a silicone and apply to the spaces between the box and the wall. Also, during manufacturing Samsung may have pushed your your inlet hose to the ice maker too far in, allowing it to be too close to the inner wall of the spout to the ice maker, acting like a thumb held tight at the end of a hose, and spraying down instead of falling down in an even flow, causing overspray to freeze up and build up around the auger assembly's fan. If every time you go to get ice, a little water pours out...look at the ice room flapper door and be sure it is sealing properly. Room temp air can also leak in to the ice box from there and cause issues. Hope this helps in some way.
sorry but the air leaks are the problem. bad flapper design will not hold water aka air leak no ptrap on icemaker drain line. I laugh at the drain tube heater in the ice room. Not sealing up crack in one of many updates . This same as a bottom freezer bad gasket aka air leak it starts to freeze at the cracks.
Yup hate workin on samsung fridges lol.
Yeah I been saying this to my husband for 3 years now! Samsung was stupid to put the icemaker inside the refrigerator. We are in the process now of thawing the icemaker and taking everything apart. For the 12th time in 3 years
@@TheMomSHAR Samsung settled the suit. Call the number inside the door and give them your model and serial # Got mine fixed today.
@@robertintexas Thank you! I called and have a 5yo fridge they agreed to fix by calling this number.
Mine was fixed permanently by Samsung. The part that makes the cubes was replaced along with the electronics inside the ice box and the refrigerators mother board in the back of the refrigerator. In addition, insulation that looked like calk in tube was inserted into the entire housing of the ice box. This seemed to resolve the problem of ice melting and refreezing as a result of an ice maker being installed inside of a refrigerator. So basicly, you have to be lucky enough to get a repairman who knows what needs to be done to resolve this problem permnaently. Why Samsung is not able to resolve this for all existing customers and all new unsold units is beyond me.
Samsung fixed mine too. Completely replacing the ice maker unit and replacing the main motherboard for free three years out of warranty. Now it's the best fridge I've ever owned.
Dang mine's like almost 15 years out of warranty you think they'll fix it? I could never understand why my vegetable crisper was filling up with water, I kept thinking it was something I was doing now I know but I'm going to fix it. This is not a nice lady incident I have found so many people on TH-cam that have to fix their own also because the part that they put on there is ineffective
My 6 year old Samsung is having the same issue. They have fixed it 10 times
Same issue here with Samsung ice maker, I use to defrost it every month but gave up cause it freezes back up in 3 weeks time. I won't buy a Samsung fridge again
How do you defrost it? I haven’t figured out how to turn off the freezingb
@@jenpw1525 I would use a blow dryer on low heat setting while placing towel to catch the ice and water after melting
Same here, been dealing with this for over 3 years.
Samsung sucks! It also draws over 20amp that pops the breakers!
$4,000 for a Samsung Family Hub and my ice maker freezes once a week! Is there a class action?
call Samsung they will fix it FREE regardless of age.
@@OKmetrologist it’s still an issue...making ice in trays now. Ugh! Did they fix yours?
As an appliance repair man. I recommend anything but Samsung or LG.
Kenmore Elite is Samsung in disguise just so you know.
So what do you recommend???
If I had make a recommendation it would be mid range Frigidaire.
@@misterindependent7994 Thank You.
Also repair man. Have samsung fridge. New ice maker PC board and heated drain tube. Samsung provides concession for all parts. Frigidaire needed air handler. Ge had freezing line in door. All brands have issues.
I fixed mine! All it took was a different tray warmer resistor that loosens the cubes. I just changed the resistor value to the warmer so cubes don't get stuck and it pushes more water for next cube cycle. So now it warms tray better and ejects cubes and then goes to next cycle.
Thats not what causes the frost build up. There is an OEM repair for this now thats effective.
Well it fixed mine has never frosted up once since
Can you provide more information on the modifications you made? I would be most appreciative!
And I thought that I was the only one 🤦🏻♂️. What a piece of crap refrigerator
Nope. Everyone I know has to use a blow dryer on their freezer every few weeks. Such a pain in the butt.
Nope me too
Our ice maker doesn't work have to buy bags of ice!!! During the covid i invested in a small size and put in our garage i got it cheaper without the ice maker but i have ice trays and i luv them ,,but still having a 3,000.00 fridge and not to make ice and it freezes up!!!
Small Size different brand also!!i will never ever buy a samsung product!
Same problem in Pensacola. Just had the hair dryer out again yesterday. Am done with Samsung.
We bought our French door-style refrigerator back in 2019. This freezer problem happened two months after we installed it. It was under warranty, so it was "repaired" for just a service charge. It kept happening to the point that we no longer use it. Buyer Beware!! don't buy this refrigerator with this type of ice maker!! Piece of junk.
Don’t buy LG appliances their junk to👎
Okae
My dishwasher works great though... already bought their fridge and phone. Their phone was great, I switched after they stopped making phones with easy swap batteries.
Fridge I can't speak on as I haven't completed moving. LG dryer has been great too.
I don't want any appliances with icemaker or water dispenser...all them are trouble, filters, leaks, icing issues.
My parents has a 7 year old Kenmore 3 door refrigerator made by LG that only had 2 minor repairs but it’s still a solid fringe.
I concur. LG is trash!
I love LG , their fridge is amazing. We had a power surge and basically we just had to replace the fan only pretty solid. Other people's fridges in the building completely broke down.
LG phones are great too even though I have switch to XIAOMI now , you can't compete with those prices and quality offered by XIAOMI.
I messaged their support account on Twitter and received almost a full refund for a 4yr old fridge. So yes they are junk, but they took care of me out of warranty so can’t complain.
Hydrophish what did they need from you to get refund?
What I have found helps is to turn the ice maker on, let it make ice for a while (a few hours), then turn it off. You can then dispense ice until it runs out. Of course, this isn't convenient, and it's not a great solution. It's just easier than having to defrost it frequently.
Samsung technician said " SHUT IT OFF" I'm going to do that after 2 icemaker replacements.
I have that same samsung refrigerator too and I have this exact same problem. I just started making my own ice
Lol!!! We have the same problem with the ice-maker in our Samsung fridge and after repeatedly going thru the process of blow-drying & using a knife to break off the ice, we have turned off the ice-maker and now make our ice the old-fashioned way with trays! We will NEVER buy another Samsung refrigerator!!!
Cheryl Luzinski I also bought a Samsung wine cooler at same time as fridge and it stopped working after a year.
Me too
Doing the same thing and they don’t even have the replacement parts for them anymore.
i had my eye on this fridge this saved me 3k of headache
The fridge is great but the icemaker is a great PAIN!
No Samsung refrigerators are just trash. The blower fans always freeze up and the defroster has a known design defect. The freezers randomly stop freezing at times.
I wish I had known before buying the Edsel of refrigerators.
$3K is insane. More money than sense, imho.
other samsung products are good though
OMG I wished I would have watched this video sooner. I have a four door fridge and have called SAMSUNG over 20 times in five years because of either not making ice, defrost issues, ice not dispensing ice, only water and fridge not keeping cool. $3000 for a Lemon! UGHHHHHH
Washers and dryers too. Some companies should just stick to phones
Seriously, their washers are horrible. Broke down so many times. All that high efficiency water usage is nonsense. All those water savings goes out the window when you pay the repair cost of pump, motors, valve, etc. Now I own a top loading white boring machine, basic, no frills, no problem!
I need my refund since day one I’m having this problem
Had the very same issue. Should have been a recall. Will never buy another Samsung fridge. I ended up turning mine off and buying a countertop icemaker.
Same problem for me exact same problem. This fridge completely sucks it should be taken off the market. Horrible
We've got one and it freezes up every month or so and we just put the blow dryer on it to defrost. Good times.
Charlie Sierra I have to use a blow dryer every other week for this issue so frustrating and now my fridge is not cooling because the ice build up on the motor
@@lorettasoltero4793 I know. Last Samsung I ever own! My lower ice-maker even stopped for a few days for some unknown reason but luckily started working again!?
Yes 👍🏻 Kenmore now &and whirlpool
How do I get on the class action?
You might get 20.00 or less out of any class acción,.... Attorney's are the only ones that get big money,.... good luck
Same with mine too!!! Have had issues with it since day 1, 4 years ago!! So frustrating!!! Will NEVER buy a Samsung Appliance Again!!!!
Engineered obsolescence wasn't engineered to fail that quickly.... they're working on it... next model will fail AFTER warranty expires
Samsung means “Buyer Beware!!”
At least with their home appliances. I love my Galaxy products and smart TV.
@FAZE JON T you mean the Fold?
@FAZE JON T yeah that's exactly why I love my Fold. Trust me I have both and for me and a lot of other Fold owners no phone can replace this except for the successor. I got the Fold, S20 Ultra and Z Flip (along with the Tab S6 and stuff)
Watched this several months ago, My Samsung was one of those with major icemaker problems, Had the Geek Squad out 5 times over 3 years with no result. My fridge is a 2014 model (2021 now) Answer: thats 7 years old. I had just gotten use to defrosting every two weeks. Then I called the number listed in this story, under a week they were done and fixed it. FREE. PROBLEM, Motherboard was defrosting both freezer and fridge at same time, In 2018 Samsung changed the motherboard for two different cycle times freezer 5 minutes longer cycle time, Of course they sealed the ice unit, changed the entire ice maker even ice bin since the seal around it can also compromise the air flow.
What number? I need to call asap! My ice maker hasn't worked in months
@@somobreathe1309 Call the number listed in the story lol. I'm not so sure this will fix the problem. Samsung fridges are FN garbage.
As of June 2019 A service kit that fixes the problem. Some of these people give bad advice. The Koreans make better product than China. I have been in the repair industry for over 40 years. I have installed hundreds of these kits with no additional issues.
Great info. Now how about the inverter compressors in the LG and Samsung, they are garbage. I have the class action law suit (ended in begining of 2018) LG compressor in my fall of 2018 unit. Real hassle geting warranty service, few servicers and none in my area of Port "Charlotte. The compressor replaced , the evap replaced the fan replaced in October. The control board replaced in January (all in seperate service calls). Less than three weeks later, my freezer was at 26 degrees. Luckily I caugt it to move stuff to garage freezer. Been a big problem dealing with LG customer service, they are as bad as it gets. The LG presidential liasion people have stopped returning my calls. Right now trying to get LG to buy back. When the unit stops working it has to be reset by unplugging it and reconnecting. They say it can happen with temperature flickers or outages. This is FL, that stuff happens. How do you take care of that when on vacation? I purchased temp sensors to notify an app on my phone when out of temp ranges, but no way to remotly reset. That I know of Samsungs inverter compressor has similar issues.
Odd idea to use the STEAM mop to defrost the ice maker. I've been using my wife's hair dryer -- i.e. dry air!
Ooof!!!
agree - dry air only seems logical!
Per another video I watched, the guy recommended the steam because it doesn't get as hot as the air from the air dryer which could damage parts inside the ice maker. Then, you'll have more problems. See Ben's Appliances and Junk on TH-cam. "Samsung Ice Maker Not Working-How to Repair and Replace EVERYTHING."
Takes me back to the old days when companies advertised the 'frost free refrigerator'. I never thought that ice-maker's would have the same problem. I haven't heard of any other brand experiencing this problem.
We are Ginny Pigs
With all products
Their washing machines are junk too. So called smart washers and dryers are a joke I'd rather have an old school washing machine and dryer.
I have the refrigerator, stove and Washer/Dryer 🤦🏽♀️🤦🏽♀️🤦🏽♀️All are horrible products!
Yep, I have the same issue too. They replaced it once already and after about a year same old thing again.
I have a Dacor built in column fridge and separate freezer. The fridge has failed three times in three years! Had to throw out all my food three times! Dacor refuses to replace and is a complete nightmare to deal with! I would never buy this unit again. What are you to do when it lasts only 6 months after last repair before quitting. I would have ripped it out already if I did have to buy both units and rebuild the space for other units! DO NOT BUY THIS FRIDGE AND FREEZER UNITS!
Samsung has come up with a fix! We dealt with an ice maker that constantly froze over and needed defrosting for 4 years. Many service calls later, Samsung shipped all the parts for the new ice maker, including the modification that prevents freeze over. The repair tech came about a week later. We have had ice for the past 8 weeks with no freeze over or dripping water from the ice maker. Recommend calling Samsung and insisting they send the free repair kit and the services of a tech at no cost to you.
I know old styles were coming back in fashion but I never knew there was a demand for manual defrost refrigerators. Samsung is garbage!!
I am NEVER buying a Samsung fridge again. No way.
Ive been on the phone for hours /days with Samsung going round and round about the twin cooling system that is iced over as well as my ice maker that I have to de-ice every couple of weeks to keep the ice able to flow through. This is crazy as my French 4-door refrigerator is not even 6 years old!
Did Samsung ever resolve this issue for you?
My 20 year old Frigidaire has been running strong still making ice
disconnected mine I use a old frigerator ( beer box ) for my ice. I shouldn't have too. Wife loves the fridge except for that.
Instead of delivering samsung products to your home they should deliver them straight from the store you the junk yard and save you the trouble and time.....
Replacing a power cord is stupid easy smfh
I know right!!😂😂
Had this ice maker for 6 years and it has never worked properly. Very little, takes for ever to make ice and constantly freezing up and having to dethow with a hair dryer.
Wow! I have the same issue. I scheduled repair service a couple of days ago. They said they will cover the parts and labor even though it is no longer under warranty. Now I know why.
Fixed my Samsung ice cube issue. Switched to ice cube trays!! Will Never buy another Samsung product!!
HA HA, that's exactly what I did. When I heated rear of the ice maker interior it eventually deformed some of the plastic, so now I cannot put the ice tray back in. We are no making ice cubes the old fashion, reliable way, with ice trays. We are on the list of the lawsuit but haven't heard back at all. We will NEVER buy a Samshit fridge again!
😲 omg and I was just looking for a Samsung brand here.
Repair requires Installing Y clip kit on Ice maker and silicone the inside of the ice maker housing.
WOW, I can’t believe it! My wife & I have been fighting this ice machine from day one! We also had to replace a plastic drawer. (Yes I said plastic) And it cost over $100.00 to replace it!
Don’t count on Samsung to help you out at all!
Mine broke too and I found one for $80 and I thought that was expensive for fragile plastic...dollar tree has stronger plastic! And I do have that issue with the ice maker, it has been almost two years...the noise is very annoying.
@@luciaguilera7068 That noise is the fan inside the fridge. That builds up with ice too. Samsung is junk.
@@johnsmithson8020 Fresh Food evaporator rework, upgraded drain will solve the issue. Should be covered by Manufacture.
if it ain't broke... we'll design a sleek new model that is!!!
I bought one, 2 years ago and now is a completely junk. I need my money back 😩
I have the Samsung Fridge with the LCD screen and Family Hub. Love the design but HATE it for this reason. Have had it for 2 years and the ice maker started acting up after year 1. Samsung finally agreed to provide a full refund and I also fought them on the cutting of the cord requirement. Spent almost $4k on the fridge but will NEVER buy another Samsung.
Thanks, I was going to buy a Samsung, but no more after seeing this.
Our top-of-the-line 5-door Samsung refrigerator has been fixed eight times. Each time, the ice making unit had to be either repaired or replaced. Nothing worked.
We bought our fridge from Lowe’s, whose service department was first rate. However, numerous local repair services (We pretty much met them all) have told us that Samsung is a terrible company to work with, and that they do not honor their warranties.
Additional problems: shelves and shelving brackets break easily, and are very expensive to replace; user manual has many errors.
My family, my extended family, and my neighbors in Massachusetts will never buy another Samsung kitchen appliance of any sort.
Yeah our side bins have broken and needed to be replaced 2 years into having our Samsung. But we had a whirlpool before and had a freezer go completing toast. I just think in all nothing is made to last anymore. My dear grandmother had a refrigerator she bought in 1950s and was still working in 2010 when she sold the house.
Everyone always goes for the new of the new with all the bell's. I buy the cheap ones and get 7 to 10 years out of them and pay way less then most people. Old school is better.
Problem is you can't find a large one without a lot of extras. I wanted one without water or ice dispenser... impossible for decent size fridge.
@Sgt Pepper yes 7 to 10 years But they set in my shop and deals with temps anywhere from 19 degrees to 115 degrees I think 7 to 10 years isn't bad at all. Now the one in the house is about 22 years old it's an old GE.
@@Cockeyed_Den8213 the problem isn't all the bells and whistles. It's the I've machines on ever unit that says ice master. They redid then for 19 call them ice Max now and I have 0 customer complaints. With the old ones omg it was 5-6 a week. I refused to sell Samsung until the new ones came in with the new Ice machines.
It’s the same with most appliances. Internet connectivity on my refrigerator? Hell no! Look at the washing machines. All this fancy electronic BS for washing clothes?. Ultimately it breaks and is impossible to repair or incredibly expensive. Just keep it simple like old school washing machines. Turn it on - agitator turns, clothes get washed, rinse, spin and done. Repairs are so much easier and cheaper. Not rocket science. It’s all about sucking more money out of the consumer is all it is
It's true what they say. They aren't built like they used to.