Richard Anderson, the new CEO of sports and entertainment complex Northlands, gets an ear-full from staff when he puts on a fat suit to get the skinny on his business.
Thank you for having this kind of video, I truly believe an executive of every level who is/are decision-makers must see the ground and how their decisions affect others without consulting with the ground crews.
Early in my career, after walking away from microbiology I ended up working in medical conferences, logistics Etc... Major citywide conventions such as this. I welcomed the opportunity to work in different departments. I had worked with a major five-star hotel chain the previous year which was japanese-owned at the time. We were all cross-trained and I welcomed it. If I'm going to get on the phone and "tell" a department what to do I want to know what that job entails before I ASK them!
We did finally get staff Christmas parties at Northlands, for all 2000+ staff. However it was still catered by the Northlands kitchen staff. So instead of just serving the execs, they have to now serve turkey to 2000 people - thanks a lot for bringing that up Angela!
This company makes millions, how cheap can they be towards valued workers. The CEO saw how hard they worked for the company. The company should reward these people BIG time
Northlands was the not-for-profit entertainment arm and the City of Edmonton Council closed it after 130+ years (after the Oilers moved to Roger's Place), $40 million in debt.
Nah, any gift, especially a thoughtful one should be and was well received by everyone. I'm almost certain that not one employee complained about their gift.
I'm in Canada (Vancouver) and missed this episode but watching it now, both Tanya and Danny were basically given , as a dollar value, close to $50,000 ie travel, expenses, training and time. In the first 2 seasons of the Canadian version, they were actually gifting better than the US version
Crib biting. Dude, horses in a stall get bored as fuck. It's an easy fix, let them loose. Let them run around out in the paddocks with other horses, being a horse. They go mad being locked up in a stall, Do that and you'll go through less wood due to crib biting... It ain't rocket science, get some staff that actually know horses...
It’s really great to hear you doing this I had a amazing time working with GES Canada 🇨🇦 trade show and got to meet you touched my heart ❤️ to listen to your story ✨🤍🕊✅👍🏾☀️🌈
i think once the boss loses his connection to the lowest pay level of employee in company then he looses his sight on part of the business .... it's part of every larger company
I live an hour from Edmonton -- it was interesting to see All that was involved for their various events. Also what the horses do, my goodness !! The CEO definitely has some people to REWARD & Hopefully Keep their Commitment for the Tools & Such.
I would imagine the money they actually gave out was less than 1 years expenses for 1 of the upper management. Although the staff taking part have been acknowledged and rewarded I cannot help but think that Northlands are the one who matter the most to themselves.
Richard Anderson CEO quit within a year of this show airing. Danny did get about $50k of new shop equipment, but Northlands has gone bust now, so someone got a really good as new massive table saw in the bankruptcy auction sell off.
They lost all there land, building and assets. Layed off hundreds of staff. Northlands is now just 5 administrative staff working from a rented office in a suburban strip mall. The new arena as NOTHING to do with Northlands. It’s owned and operated by the Oilers organization.
That's the cheapest boss ever donating $2,000 to a Cancer Foundation a joke I had a staph infection and they billed me for $2,000 so what's $2,000 going to do for someone with cancer maybe pay for 1/8 of the visit possibly
This money is going to a charity in Rwanda. That money will go a very very long way. Please Stop judging from where you are and see it from their perspective as it was meant. Anyone helping is a blessing, doesn’t matter the amount. Im sorry you had an infection and that you all mock at this. That is sad.
I don't know what it is, but it seems on these undercover shows,the more an organization makes, the less it gives out in rewards or bonuses. Maybe it's me, but maybe it's cheap of the companies. The workers on this show should have been given a little more!
you should watch cineplex he gave them a trip to new york and a surround system to another one cheap cheap sooo cheap when others give 20K and even homes
Those poor horses are bored that's why they chew on that wood. They should be out running in a field part of the day. Come on people they are your employees too!!!!!!!
Those who don't study history are doomed to repeat it. Those who do are doomed to see all those around them repeat it. I have seen this play out so many times I cannot count them all. Will you never learn?
The horses chew because they are bored out of their minds. Horses aren't meant to live in barns their whole lives. They only sleep for about 2 hours a day. Then they spend the other 22 hours staring at walls.
Cheap companies and how they treat the people who support their lifestyles!!!! God help these so called elite company executives!!!! Shame on you!!!!!!!!!!! 😡😡😡😡😡😡😡🇺🇸🇨🇦
Mmm. He is staying in the Fairmont hotel. The most expensive hotel in Edmonton. They probably blew $5000 just on his room for the week! There is a motel right across the parking lot from Northlands. He could have stayed there for $50 a night.
i couldn believe how cheap this guy was ,what a disgrace that poor girl raising her family and donating her extra money and all he donated was $2000 thats like a dinner out for his family ,shame on you boss!!!
One thing about most of these stories is that I have yet to see a CEO who tried to make hard working people's jobs a lot easier. Maybe lower some of the expectations for instance, to lessen the burden or hire more help to ease the load ! Sure, some CEO's are very kind and caring, but the workers end up returning to some really hard working conditions, and have to hustle big time. By the way, the disguise was great !
I've seen lots of improvements. They've added needed equipment, upgraded equipment, improved staffing levels, promoted people and more. Most people like to meet high expectations; it gives them a sense of accomplishment. To lower expectations translates to "we don't have faith in you." Nobody wants to hear that, and it just breeds ill will.
In this story he's addressing scheduling/staffing levels and buying new tools and equipment for each department he spent time with. He's also going to get some morale building activities going and improve lines of communication so workers can be heard. That's a lot!
There Has to be a scent that the horses DON'T like....... spray it on the boards BEFORE they are installed. They don't like the smell of Rubbing Alcohol.
Because the employees will not be as truthful. They could just as easily ask the manager. If they go in undercover, they're more likely to get the truth.
This is the “BEST” Undercover Boss I’ve ever seen As for donations if I saw it fit to donate fifty bucks in someone’s name then that’s what I’ll do Or As for donations if I saw it fit to donate a Million bucks in someone’s name then that’s what I’ll do Don’t like it “OH WELL” NOT MY FUCKEN PROBLEM No it’s not a slap in the face it’d be decided on in the board in this case it’s not just up to the CEO the board needs to be onboard to
the top bosses in every company need to get off their arses and get out in the work place to see how hard people work and just what goes on and get their hands dirty by mucking in.....generous but not overly....
wow these CEO in Canada are cheap , are they ever watch the American boos undercover???? Sounds like in Canada they have to be lucky to get heard to get some tools and be thankful for it !!!!
My Oldest brother went to millitary school.He Hated it. Who knew one day he would need what he learnd. In the future. He used to come home on weekends and make us Line up and Salute him ."Yes Sir ". 😂🤔🙄😱😵
He's giving the employee a 2 week holiday to see black panther....very nice. Meanwhile here I India I haven't even heard of them.. I've seen leopards twice but not the black panthers So there must be pink panthers in Europe too..??? Na..just kidding.. But seriously I've never heard of any black panther sightings.. They must be very limited in numbers..
“Black panther” is a misnomer. What you’re looking at is a “melanistic leopard” or other big cat, that’s coloring isn’t normal and actually is almost black. And no, they’re not common, like white tigers.
May be I sound a bit ignorant.Just curious to know calling 'White mother' is normal, same way one can call ' Black mother' too ? ( Well, I m from different culture so just wanna know, hope no one takes my curiosity otherwise).
The choice of disguise wigs used in each undercover boss is so ridiculous and unnatural 😆
Workers are so hard working too much praise and yet giving them The CHEAPEST gift recognizing their efforts!
@Kev Chachi stop it and it is true
$2000 to cancer foundation… shld be embarrassed
"This CEO... I'm not walking up to him, telling him my problems." 🤣 Except he is. What a sweet guy and great employee.
Thank you for having this kind of video, I truly believe an executive of every level who is/are decision-makers must see the ground and how their decisions affect others without consulting with the ground crews.
Early in my career, after walking away from microbiology I ended up working in medical conferences, logistics Etc... Major citywide conventions such as this. I welcomed the opportunity to work in different departments. I had worked with a major five-star hotel chain the previous year which was japanese-owned at the time. We were all cross-trained and I welcomed it. If I'm going to get on the phone and "tell" a department what to do I want to know what that job entails before I ASK them!
We did finally get staff Christmas parties at Northlands, for all 2000+ staff. However it was still catered by the Northlands kitchen staff. So instead of just serving the execs, they have to now serve turkey to 2000 people - thanks a lot for bringing that up Angela!
can't keep everyone happy sadly but hope you got some bonus
I THINK.. The executive staff should serve at this party. It's only once a year, surely the execs can manage this!
@@sheilalohr5918 ..unlikely, the company went bankrupt and shut down a few years ago.
my company has the kitchen staff do all the cooking for the appreciation events, then they wonder why we always say we never feel appreciated.
Oh, no. That's terrible. I see this was 3 years ago. I'm just now able to see it. I hope life is good for you. Musictube250
This company makes millions, how cheap can they be towards valued workers. The CEO saw how hard they worked for the company. The company should reward these people BIG time
Northlands was the not-for-profit entertainment arm and the City of Edmonton Council closed it after 130+ years (after the Oilers moved to Roger's Place), $40 million in debt.
$2000, the company could have given $10,000. She should have gotten a raise.
Would fire them all, start with the CEO. If you just want to waste money and give it away , let me know
Would fire them all, start with the CEO. If you just want to waste money and give it away , let me know
Nah, any gift, especially a thoughtful one should be and was well received by everyone. I'm almost certain that not one employee complained about their gift.
Angela got screwed on the associate appreciation packages. Everyone else got great gifts, all she got was a flight and hotel....
They always put the absolute worst unbelievable wigs on these bosses! Surely any employee woube able to pick out the one who's faking it!😂
I'm in Canada (Vancouver) and missed this episode but watching it now, both Tanya and Danny were basically given , as a dollar value, close to $50,000 ie travel, expenses, training and time. In the first 2 seasons of the Canadian version, they were actually gifting better than the US version
21:10 "I have a sliding saw but it's not working." "What do you mean, it's not working?" "It's broke."
And they have the nerve to play suspenseful music in the background during that exchange
😂😂😂
This was certainly one of my favorite “Undercover Boss” shows from our neighbors to the north of us!
Crib biting. Dude, horses in a stall get bored as fuck. It's an easy fix, let them loose. Let them run around out in the paddocks with other horses, being a horse. They go mad being locked up in a stall, Do that and you'll go through less wood due to crib biting... It ain't rocket science, get some staff that actually know horses...
It’s really great to hear you doing this I had a amazing time working with GES Canada 🇨🇦 trade show and got to meet you touched my heart ❤️ to listen to your story ✨🤍🕊✅👍🏾☀️🌈
He is definitely gonna see your message on youtube 🤣
i think once the boss loses his connection to the lowest pay level of employee in company then he looses his sight on part of the business ....
it's part of every larger company
Wow! That's amazing! There ARE still very beautiful, good, and nice people in this world!
I live an hour from Edmonton -- it was interesting to see All that was involved for their various events. Also what the horses do, my goodness !! The CEO definitely has some people to REWARD & Hopefully Keep their Commitment for the Tools & Such.
LOVED IT..............
This is a great show!!
That was the sweetest server ever
I would imagine the money they actually gave out was less than 1 years expenses for 1 of the upper management. Although the staff taking part have been acknowledged and rewarded I cannot help but think that Northlands are the one who matter the most to themselves.
Least generous boss ever. 😢
It would be nice to see a follow up after all these years.
The northlands isn’t that big anymore. Rex all place , and the racetracks have completely closed. Now the area is full of crime, drugs
Rogers Place parent company made sure Northlands had to shut down
Well he's tight on the MONEY
Richard Anderson CEO quit within a year of this show airing. Danny did get about $50k of new shop equipment, but Northlands has gone bust now, so someone got a really good as new massive table saw in the bankruptcy auction sell off.
Northlands has not gone bust.. Yes, since the new arena opened a lot has changed but it has not gone bust.
@@jovicrazed …wrong
They lost all there land, building and assets. Layed off hundreds of staff. Northlands is now just 5 administrative staff working from a rented office in a suburban strip mall. The new arena as NOTHING to do with Northlands. It’s owned and operated by the Oilers organization.
@@musictube250 Dude, learn to read. My comment was from years ago
@@musictube250 Learn to read. My comment was from years ago.
I used to work here :) It was a sweeet job!
Same. Worked down in the casino at the Spectrum for three years and had the time of my life. It was seriously a family!
@@Yakandbleezies why did you leave the job?
Best one yet....
You’d think they could have better wigs! Dead giveaway.
Great episode
What a boss and staff I love you guys ❤❤❤❤
That's the cheapest boss ever donating $2,000 to a Cancer Foundation a joke I had a staph infection and they billed me for $2,000 so what's $2,000 going to do for someone with cancer maybe pay for 1/8 of the visit possibly
Very cheap company especially donating $ 2,000 for cancer is a new level joke
thought canada got free healthcare
Canadian cancer patients dont pay for treatment
This money is going to a charity in Rwanda. That money will go a very very long way. Please
Stop judging from where you are and see it from their perspective as it was meant.
Anyone helping is a blessing, doesn’t matter the amount.
Im sorry you had an infection and that you all mock at this. That is sad.
To cancel the xmas party for the peons and then have them cater the big bosses party is deplorable, I would quit on the spot!
Fkin peons
Horrible indeed …. I was shocked
that was so full of emotion and tears
I think the same wig was used from another show in Calgary Transit CEO!
God forbidden Richard can’t buy another lambo instead of paying his workers properly, or providing functional equipment
38:27 Boss: I want to make a DONATION.
Employee in her Mind: I could've use that money!
Boss: Donation is Tax Reduction lol
I don't know what it is, but it seems on these undercover shows,the more an organization makes, the less it gives out in rewards or bonuses. Maybe it's me, but maybe it's cheap of the companies. The workers on this show should have been given a little more!
Nice under cover boss video
To many chief's not enough Indians - the young lady from Africa was so sweet 😀
I can't understand. Plz, can you elaborate to know what you posted.
My mother tongue is not english
I want to see a in and out burger undercover boss
“I have gained some weight thanks for noticing” 😂😂
Why don't you fire the entire executive board since nobody took notes when the CEO spoke!!!!
We did not see the actual meeting on the 'photo op' for the show. Don't worry, when a CEO talks their management team ACTS.
The Rwanda lass needs management training. Great asset in future.
Likewise Tanya.
Aye, I liked Rwanda lass a lot. Very cool.
They serve uppermanagement at their christmas party....omg.
They serve upper managements Christmas party. Wow….🤔
Full of praise but not so forthcoming with the dollars compared with almost all other companies in this series. Tut tut Northlands.
Justin Case u know how much a trip to India costs, approx 10 grand a person. And he gave another four grand
you should watch cineplex he gave them a trip to new york and a surround system to another one cheap cheap sooo cheap when others give 20K and even homes
@@fawnwinter3050 hahahahaha omg no it doesn't cost 10 grand, you're crazy lmao, it costs nothing near that!!!!
1k for Bride & Groom 😲 Should I say wow or WTF or may be STFU? This is called GREATEST CHEAP !
Better than nothing at all
Those poor horses are bored that's why they chew on that wood. They should be out running in a field part of the day. Come on people they are your employees too!!!!!!!
I love the beautiful heart these bosses have. They dont have to do a thing yet they have a heart to serve their employees.
Those who don't study history are doomed to repeat it. Those who do are doomed to see all those around them repeat it. I have seen this play out so many times I cannot count them all. Will you never learn?
Thanks for your service. Here is a pencil set 🙄
Thanks for your service, here's redundancy. Get lost mate.
The horses chew because they are bored out of their minds. Horses aren't meant to live in barns their whole lives. They only sleep for about 2 hours a day. Then they spend the other 22 hours staring at walls.
It be nice if more bosses apriciate us more
The wig is so obvious man. It actually looks like a hairy hat.
2022: mmmm hmmmm great job
He gave out crumbs!! 😡
Be kind to one another. Stay safe. Love to all
Danny is so great! 😍
The boss realy learns what it takes and it is to hard for him.
Cheap companies and how they treat the people who support their lifestyles!!!! God help these so called elite company executives!!!! Shame on you!!!!!!!!!!! 😡😡😡😡😡😡😡🇺🇸🇨🇦
Mmm. He is staying in the Fairmont hotel. The most expensive hotel in Edmonton. They probably blew $5000 just on his room for the week! There is a motel right across the parking lot from Northlands. He could have stayed there for $50 a night.
He could had if the company really wanted to saved a buck I guess its all about making a great impression, too bad I'm Canadian myself.
Lol yeah that would of been Hilarious to see him in the Coliseum Inn
Cheep what they need is a good law suit to make them appreciate there workers
Cheap lol 😆
i couldn believe how cheap this guy was ,what a disgrace that poor girl raising her family and donating her extra money and all he donated was $2000 thats like a dinner out for his family ,shame on you boss!!!
You Need a New Management team ! .Put them on the front line .
This is the tights company I’ve seen with their money these people
And look at us now!
One thing about most of these stories is that I have yet to see a CEO who tried to make hard working people's jobs a lot easier. Maybe lower some of the expectations for instance, to lessen the burden or hire more help to ease the load ! Sure, some CEO's are very kind and caring, but the workers end up returning to some really hard working conditions, and have to hustle big time. By the way, the disguise was great !
I've seen lots of improvements. They've added needed equipment, upgraded equipment, improved staffing levels, promoted people and more. Most people like to meet high expectations; it gives them a sense of accomplishment. To lower expectations translates to "we don't have faith in you." Nobody wants to hear that, and it just breeds ill will.
In this story he's addressing scheduling/staffing levels and buying new tools and equipment for each department he spent time with. He's also going to get some morale building activities going and improve lines of communication so workers can be heard. That's a lot!
There Has to be a scent that the horses DON'T like....... spray it on the boards BEFORE they are installed. They don't like the smell of Rubbing Alcohol.
Like any other job learning to do it and getting up to speed. Some places don't train you but expect you to learn by osmosis.
They need to lower prices so people living check to check can afford to go.
Excutive office should be involved!
The blonde...hmm I bet she's a friend alright
What a CHEAP boss, CHEAP, CHEAP, CHEAP.
wow it sucks that Angela was literally THE ONLY person who he did not give any paid vacation time to.... what the fuck???
His white tee shirt makes him look like a priest/pastor.
thought I noticed that too :-) thx for the post
It's just like Boston gardens
"hes a little bit slow" - HES IN HIS FUCKING 60s BRO.
He was so cheap , I was thinking he would do better
I agree with Tanya the woods are my get away
Basically your CEO is Doing your Jobs. !
Why are the horses eating that stuff??? Stressed horses perhaps??!!
Cheapskate!
Or bored. Not enough exercise.
It is called cribbing.
Good ❤❤
Why doesn't he start a "Walk in my Shoes" program? The upper management can see what is done and needed.
Because the employees will not be as truthful. They could just as easily ask the manager. If they go in undercover, they're more likely to get the truth.
I love Tanya
This is the “BEST” Undercover Boss I’ve ever seen
As for donations if I saw it fit to donate fifty bucks in someone’s name then that’s what I’ll do
Or
As for donations if I saw it fit to donate a Million bucks in someone’s name then that’s what I’ll do
Don’t like it “OH WELL”
NOT MY FUCKEN PROBLEM
No it’s not a slap in the face it’d be decided on in the board in this case it’s not just up to the CEO the board needs to be onboard to
I'd discover in a second this guys because the terrible awful wigs!
Boy were they cheap .
the top bosses in every company need to get off their arses and get out in the work place to see how hard people work and just what goes on and get their hands dirty by mucking in.....generous but not overly....
Inversely you really think the basic skill laborers could do the CEOs job?
The hair
wow these CEO in Canada are cheap , are they ever watch the American boos undercover???? Sounds like in Canada they have to be lucky to get heard to get some tools and be thankful for it !!!!
its not-for-profit org
Is this company presenting Adhocracy or Hierarchy
probably clan
My Oldest brother went to millitary school.He Hated it. Who knew one day he would need what he learnd. In the future. He used to come home on weekends and make us Line up and Salute him ."Yes Sir ". 😂🤔🙄😱😵
"My daughter presented me with my first grandchild"
Presented? Like a gift? Or a sacrifice?
He could have donated more then 2000 dollars. That s a drop in the bucket will not positively. Cover 1 treatment.
He's giving the employee a 2 week holiday to see black panther....very nice.
Meanwhile here I India I haven't even heard of them..
I've seen leopards twice but not the black panthers
So there must be pink panthers in Europe too..??? Na..just kidding..
But seriously I've never heard of any black panther sightings..
They must be very limited in numbers..
“Black panther” is a misnomer. What you’re looking at is a “melanistic leopard” or other big cat, that’s coloring isn’t normal and actually is almost black. And no, they’re not common, like white tigers.
How is Angela taking care of her siblings? Where does she live? Is she the only one supporting the family?
This CEO could have given this young lady at least 10,000 dollars.
Wow..... not impressed with this bloke, actually kinda ticked me off!
May be I sound a bit ignorant.Just curious to know calling 'White mother' is normal, same way one can call ' Black mother' too ?
( Well, I m from different culture so just wanna know, hope no one takes my curiosity otherwise).
llwiishll yeah, that was weird. A mother is a mother
Its not common but in southern african nations the term white mother can sometimes be used to refer to a white caregiver.
What's his back-story for having a southern US accent?
Border jumper!!! Lol!
Just kidding! I don't hear that southern US accent tho 🤷♀️
How About The COMPANY MAKES SURE THIER WORKERS HAVE THE PROPER SHOES???
its a show cause i work and they never did that for me