Honestly Chris was one of my favorite Undercover Bosses. He just really stood out as genuine and really cares about not only the company but the people in it.
I hope the brother who went undercover is now running the company. I dont like the older brother. He'd make me not want to buy from that company. The younger brother gets it. He's worth investing in.
The younger brother is an excellent and insightful human being. Would love for all CEO’s to be that committed to not only their product but to their most important asset, their employees. The older brother is overbearing and totally insensitive…. Should be replaced by the younger bro. Keep talking to your employees! They are a wealth of information.
Hi, we agree that supporting local florists is a great thing to do, which is why we are proud to work with thousands of these talented artisans across the country who help us design and deliver unique floral arrangements for our customers. You can learn more about how we support local florists and hear their amazing stories, here: - Jovi bit.ly/3GxO0xW
I'd have a problem right off the bat with my brother saying "get your foot off my table" while the camera was rolling. And after I explained to him - he'd totally agree. Good show. I enjoyed it thoroughly.
I would have scraped my shoes all over the top of that table while I was dancing on top of it and kicking everything on the table in his direction. The older brother is just a total f****** a******
Absolutely. As the older brother spoke of their "brotherly competition", I think he believes it's all good, but I think the younger bros, Chris, doesn't view it in the same light. I would imagine or maybe hope, that the older brother treats his bros worse than other employees and doesn't do things like point out their mistakes in front of other employees.
Jim- you might have been trying to be funny, making fun of someone to try to make yourself look bigger isn't funny. And it ended up making you look like a bully. Chris is the one I'd want for my leader. A good leader doesn't tear people down.
I do think Jim believes it's"all in good fun" and thinks Chris is okay with it. He's wrong. Perhaps, all of the comments will set him straight. He'll either apologize to Chris or he'll think we, the viewers, are only seeing glimpses of their relationship. Unfortunately for Jim, we see Chris on camera saying the same as us.
Patrick’s reaction to his older (but not always wiser) brother inappropriately showing up while he was under cover demonstrates the a stand up man he really is. Rather than give into his anger at his bro he saw the silver lining … I hope his brother is showing him much more respect 🙁
It was nice to see an employee like Nicole actually try to help him instead of making fun of him or pointing out his errors as I see quite a few employees do both on this show and in life. She was encouraging him along the way. She'd probably make a great manager.
He should appreciate that his brother gave up a career as a lawyer to help him in his business . When he ask for help. Stop treating your brother less than you or little brother. Your not his boss. You both are equals and you should treat him that way . Instead of always putting him down .
Its buisness dude, if being a lawyer was more profitable he shoulda done it... he knew what buisness with his brother ment, he wanted to hook onto the company
This show is something I use to decide what businesses I'm willing to support. Your money is what makes them successful or makes them fail if you don't give it to them. Customers hold the power and they should use it to support good business
@POMMIE every business is dependent upon customers customers vote with their dollars so if they're more conscious about giving their money to good business we wouldn't have so many shitty businesses
To Chris, I watch your video and your stores are very unique and fill with the flowers you used in the recipes. But keep in mind when you called or send orders to regular florist. It hard to get some flowers to fill your orders. And if you don't fill the orders to receipts just right they want a refunded. And whatever the price of the arrangements are is what they the shop. They need the delivery money too. I have work in many shops I been designing for 44 years now. And seen this happen at everyone. This is why your florist don't want to except your orders. Because alot of the arrangements are not price high enough to make return back. And like the designer in your video said, you need to retired some of them designs
I literally did not know that 1 800 Flowers were actual stores. I seriously thought it was ONLY online. So I have to agree that the cities that do have those stores MORE ADVERTISING is needed. This was a very informative episode. You did great Chris!
I tried to use them once, about 1982 or so, flowers never got delivered. Never tried to use them again, but then thet was 40 years ago, maybe they are better.
The full episode is on Hulu, season 1 episode 9. He named a flower arrangement after the lady who attracted a lot of customers into her store (Dee's Paradise is the arrangement name). He created an incentive program for the chocolate factory when they exceed their goals. He provided opportunity for the lady who makes the arrangements to take a training and come up with an arrangement for the company. He asked the lady in the store that no one knew about to work with the marketing department. He offered the young guy the opportunity to be his mentor and $25K towards his own franchise when he is ready to do so.
U.S. people are hard working and proud of what they do, no matter what it is. I've visited the states 3 times and absollutely love it. The nature is amazing, open roads forever, the mountains , and everywhere the people are super nice ! ( and not just for tips) Your country is STILL the land of opportunities. peace and love from the Netherlands. T24
The CEO needs to realize his brother is a mature adult and does his job. He shows limited respect to his brother. Also shows some serious control issues for a business that has lack of management issues to staff. The President should be in control
I think the CEO brother is deep down jealous or intimidated by Chris. He seems to have a NEED to try to press his brother down. Very narcissitic and psychopathic behavior.
A sibling does that because they have low self-esteem. And they feel intimidated by their other sibling that might have better skills than them. I have a brother like that always putting people down and tries to put me down in front of people. Always bragging about himself. But it happens to a lot of families I'm sure.
AWWW, You cut it off too soon! Employee incentives for reaching goals is wonderful, making her a boss is very good, she deserves it. I can only hope the ending of this show is that a few more people GET THE HELP THEY NEEDED!
They found common problems like any other company, luck of constant review of processes, interest on personnel work satisfaction and interaction between company's level. But Chris can provide that push of some areas they left behind while developed the growing of their businesses.
I've ordered many times though 1-800- flowers. it depends on the destination on how good of a product you receive. the flowers are arranged as close to the destination as possible. if it's in a not so wealthy area, you're not getting what you see in the picture.
I agree. Will not be using this company and will make sure family, friends and colleagues are aware of their poor service, flowers and false advertisements.
I find it interesting that the most common problem between all of these companies is lack of communication between the upper management and the workers. I also find it interesting that the higher up in the company you go the more money you make but the further away you get from actually bringing in money to the company. I understand managing your assets is an important job, but I think in 100 years will look back and recognize it as a fundamental flaw in our current form of capitalism. We're seeing the consequences of it unfold right now with the labor shortages
They are different sets of skills: Administration and line. I think this program is great in that it helps to bridge the two. No business is going to thrive if the administration is poor. The two need to work together.
So true.. my dad runs his own landscaping business.. he’s a university graduate with a degree in accounting and he’s made enough and is old enough to retire.. but he’s still out there working getting dirty right along with his employees.. he says he’s been there since day one and it’s the only way to really know how business is going and how his guys are doing.. he loves it..
I had nothing but trouble with 1-800 Flowers when I call cuz they got people overseas that don't understand you very well and have animals in the background making noise. I need to stick to the USA customer service division not overseas. Also most management positions do not understand their employees or what they go through that's why they're having trouble getting people to work. People feel unappreciated overly worked and no one listens to them
Awww, I wanted to see what happened with the young dude who lost his father at a young age and went to work to help support his mom. He was such a sweet kid. 😫 Oh well, thank you for posting what you did.. much appreciated. 👍🏼😊🌻
They screwed up two times with me and once with my sister sending flowers for my sis-in-law for my brother passing away. Yes, they sent a second arrangement for free and a credit but they didn't get it right three times for one death. Will not use again.
@Jennifer Runnestrand: I'm sorry to hear about the delivery issues you have experienced. If you email WeCare@1800flowers.com, we'll take care of it for you. Thanks! Aminah.
Same thing happened to me for my brother’s funeral. I was positively gobsmacked when I saw the arrangement that had been sent to the funeral home. I was in enough distress, I didn’t need that. My wonderful husband put it in our vehicle before anyone else arrived. I threw it in a dumpster on the way home. I never called, I’m still reeling from his death. I may be out $250 but that’s nothing compared to being without my brother. I’ll never use them again. It was supposed to be white lilies and roses. Someone thought it would be appropriate to be put bloody pink roses in it instead. PINK!!
Thanks for contacting us. I'm sorry to hear that you are experiencing this. If you email WeCare@1800flowers.com, we'll take care of it for you. Thanks! - Sarah
You could have two people on the chocolate machine, I bet you could optimize it and get more chocolate processed that way, so they arent rushing to do everything, which causes mistakes and injuries, 1100 pounds per day per person is a lot of weight.
I was thinking that too....or have those boxes pre-made with the lining so they could cut out a step. Watching that part made me think of Lucy and Ethel at the candy factory. I know I'd be tempted to try and eat the candy if I worked there. LOL
I buy flowers through here. Usually for my mom and grandma on holidays and birthdays. I love them, they always give them amazing flowers and gifts for me. Thank you for your business and helping me create special memories with my family
I love 1-800-FLOWERS! I use them all time ~ they ARE my go-to for flowers! Their arrangements are never skimpy, and that's the reason I use 1-800-FLOWERS exclusively because their arrangements are full ~ overflowing with flowers, which is how a bouquet needs to appear: tall and full.
A group of friars were behind on their belfry payments, so they opened up a small florist shop to raise the funds. Since everyone liked to buy flowers from the men of God, the rival florist across town thought the competition was unfair. So, the rival florist hired Hugh MacTaggart, the roughest and most vicious thug in town to "persuade" them to close. Terrified, they did so - thereby proving that Hugh, and only Hugh, can prevent florist friars.
I spent 30 minutes or more typing up my bad experience with not one but three orders last week 11/2021. Including one funeral arrangement. And start looking at video and it got erased. So unfair. I just wanted someone in upper management to know how frustrating and expensive it was not to get at least close to what we ordered 😪
For me brothers do what brothers do best, annoy each other. Good thing is he still sees the positive in the situation when he says the CEO coming in he was able to see and exprience how the stores treat them.
I can understand the older brothers depth of feeling for the company. Sometimes we become set in our ways , we like the familiar and I can't blame him for that. I think both brothers bring a different perspective to the company, the old and new coming together to create a little bit of the old and a little bit of the new, and it meshes well together. You need that in a company. It's so important to not stray too far from what made the business a success , you don't want to become too new because you end up being an unfeeling corporation . Things will feel robotic. It HAS to be family friendly. Yet it also has to branch out into the art of flowers, competition is rife even in the UK to ensure you are on top of the trends. It is what keeps people coming back, yet you also need that family feel where customers feel cared for and listened to.
Okay, from Entertainment Weekly: When we arrived at the show’s standard doling-out-the-rewards final segments, Undercover Boss seemed to address some of the criticisms that I and others have aimed at the series. Instead of just giving Nciole, the employee lucky enough to come into contact with the (co-)boss, a raise, Chris announced an “incentive system” to be implemented for people throughout the company who exceed their goals. That’s nice. So was giving hard-working Jose money and mentoring to eventually become a franchise-owner. And Dee seemed pleased that 1-800-Flowers was going to name an arrangement after her.
I know why they cut it off, they didn't give shit to the people that Chris worked with, one of them got a freaking bouquet named after her, 2 others were given extra work, someone else just got input and jose will get 25K towards a franchise in the future IF he qualifies that they could easily have given for free to him.
Wish I had a relationship with my brother like this. My brother hates me because I try to help him through life with the right decisions. While he is the best money maker he needs help in my opinion
Bummer the video ended before the end of the show- the best part! The oldee brother a bully. I have an older brother with that same abusive streak. Doesnt look like Chris is married. Such a great guy, he's missing the icying on the cake of life. One suggestion. Location, location, location. The co, should foot the bill to relocate the store with no foot traffic. If neighborhood too upscale, doubtful that will ever change to improve business. I love 1-800 flowers but needs to improve selection. Had to shop elsewhere the last time shopping online for flowers.
I ordered twice from this company and both orders failed. 1st order delivered to California and my mom said the flowers were wilted. Second order forgot the glass vase. Quality over Quantity.?....
Hi DaArtist, thank you so much for reaching out to us. Please email any inquiries that you may have to wecare@1800flowers.com so that we can assist you there. -Jenelle
I would not have watched this video if I had known it was going to be cut off before he interviewed these employees. What a waste of time. I was all ready to order flowers for a friend, but now I am frustrated.
I know why they cut it off, they didn't give shit to the people that Chris worked with, one of them got a freaking bouquet named after her, 2 others were given extra work, someone else just got input and jose will get 25K towards a franchise in the future IF he qualifies that they could easily have given for free to him.
It’s always troubling when someone in this show says “I’m the nuts and bolts guy” but needs to go undercover to find out what the nuts and bolts are like. Also… there’s no such thing as an out of work housepainter.
I know why they cut it off, they didn't give shit to the people that Chris worked with, one of them got a freaking bouquet named after her, 2 others were given extra work, someone else just got input and jose will get 25K towards a franchise in the future IF he qualifies that they could easily have given for free to him.
Very informative! I only wish that when I order from 1800flowers online I could get the arrangement I want. Most that I order in Florida can’t be delivered in N. Y. Not available in that area!! All the time. 😕
Hi Jill, thank you so much for reaching out to us. Please email any inquiries that you may have to wecare@1800flowers.com so that we can assist you there. - Thadeo
I know why they cut it off, they didn't give shit to the people that Chris worked with, one of them got a freaking bouquet named after her, 2 others were given extra work, someone else just got input and jose will get 25K towards a franchise in the future IF he qualifies that they could easily have given for free to him.
Agreed! I work as a florist and we receive these internet request from 1800flowers online orders, where they are offering this amazing product at a sale price. That sale prices undercut these other florists. I can't make a mixed vase with lilies roses and hydrangea in a large vase with variety of greens and fillers for $40 when most of those flowers cost $5-10 per stem! We as smaller florist lose money on almost every one of their orders!
Honestly Chris was one of my favorite Undercover Bosses. He just really stood out as genuine and really cares about not only the company but the people in it.
yah to bad his brother is kind of an ass.
He's now the CEO.
I hope the brother who went undercover is now running the company. I dont like the older brother. He'd make me not want to buy from that company. The younger brother gets it. He's worth investing in.
Haha he is! He is now the CEO
@@EvvieGPG His brother is still the chairman though 😔
His brother stepped down and let him run the company in 2016.
@@TGTG2727 lol of course he is. Why would he leave his company ???
Yeah. That dude's a jerk.
The younger brother is an excellent and insightful human being. Would love for all CEO’s to be that committed to not only their product but to their most important asset, their employees. The older brother is overbearing and totally insensitive…. Should be replaced by the younger bro. Keep talking to your employees! They are a wealth of information.
Chris took over as CEO in '16. Still running it to this day.
The older brother! He should be respecting his brother not trying to humiliate the whole time.
Yeah
I have no respect at all for the older brothers behavior.
He's not funny
He's passive aggressive and competitive.
@@regant.cameron8237on top of the fact that the younger brother wanted to be a lawyer and was told he HAD to come and help with the business.
The younger brother is a REAL BOSS 😂😎😎
I have ordered flowers 💐 from there and they have always gone above and beyond! He does a great job
Hi, we agree that supporting local florists is a great thing to do, which is why we are proud to work with thousands of these talented artisans across the country who help us design and deliver unique floral arrangements for our customers. You can learn more about how we support local florists and hear their amazing stories, here: - Jovi
bit.ly/3GxO0xW
I'd have a problem right off the bat with my brother saying "get your foot off my table" while the camera was rolling. And after I explained to him - he'd totally agree.
Good show. I enjoyed it thoroughly.
I would have scraped my shoes all over the top of that table while I was dancing on top of it and kicking everything on the table in his direction.
The older brother is just a total f****** a******
Absolutely. As the older brother spoke of their "brotherly competition", I think he believes it's all good, but I think the younger bros, Chris, doesn't view it in the same light. I would imagine or maybe hope, that the older brother treats his bros worse than other employees and doesn't do things like point out their mistakes in front of other employees.
Almost certainly that was staged along with Jim showing up at the shop.
Jim- you might have been trying to be funny, making fun of someone to try to make yourself look bigger isn't funny. And it ended up making you look like a bully. Chris is the one I'd want for my leader. A good leader doesn't tear people down.
I do think Jim believes it's"all in good fun" and thinks Chris is okay with it. He's wrong. Perhaps, all of the comments will set him straight. He'll either apologize to Chris or he'll think we, the viewers, are only seeing glimpses of their relationship. Unfortunately for Jim, we see Chris on camera saying the same as us.
Patrick’s reaction to his older (but not always wiser) brother inappropriately showing up while he was under cover demonstrates the a stand up man he really is. Rather than give into his anger at his bro he saw the silver lining … I hope his brother is showing him much more respect 🙁
Who is Patrick?
@@marybaker8582 He must mean Chris.
It was nice to see an employee like Nicole actually try to help him instead of making fun of him or pointing out his errors as I see quite a few employees do both on this show and in life. She was encouraging him along the way. She'd probably make a great manager.
I've used 1-800- flowers, I had no idea they actually had stores.
I agree I thought it was only online. Love their arrangements though!.
What a petulant child Jim is. Chris is trying hard to help the business, and Jim only sees an opportunity to put his brother under a nail.
I think he might actually believe Chris is okay with it even though Chris kindly askd him to stop.
Jim went there, because he wanted to teaz him, they are like teenagers!
Older brother is a sadistic Paedophile 👹
He should appreciate that his brother gave up a career as a lawyer to help him in his business . When he ask for help. Stop treating your brother less than you or little brother. Your not his boss. You both are equals and you should treat him that way . Instead of always putting him down .
Totally agree with you
Spot on
Its buisness dude, if being a lawyer was more profitable he shoulda done it... he knew what buisness with his brother ment, he wanted to hook onto the company
I didn't like how the owner acted toward his brother in front of the manager. That was disrespectful, totally.
It was a brother thing. If you know anything about brother relationships, you would see this as hilarious!!!
@@patriciawickholm3617 Well my brother was the only boy in the family and when he passed away I guess I just lost all touch with silly jokes.
@@patriciawickholm3617 wouldn't be hilarious being the little brother. I'm wanting to plant know-all big brother myself
@@patriciawickholm3617 This is not my relationship with my brothers not their relationship with each other
@@patriciawickholm3617 There's a difference between being siblings and being a professional
The chocolate part reminds me of Lucy and Ethel in the chocolate factory. 😂😂😂😂😂😂
Yes!!😂😂
Hahahahaha
True. Lol
😂🤣😂🤣 yesss
Me too!
This show is something I use to decide what businesses I'm willing to support. Your money is what makes them successful or makes them fail if you don't give it to them. Customers hold the power and they should use it to support good business
@POMMIE every business is dependent upon customers customers vote with their dollars so if they're more conscious about giving their money to good business we wouldn't have so many shitty businesses
To Chris,
I watch your video and your stores are very unique and fill with the flowers you used in the recipes. But keep in mind when you called or send orders to regular florist. It hard to get some flowers to fill your orders. And if you don't fill the orders to receipts just right they want a refunded. And whatever the price of the arrangements are is what they the shop. They need the delivery money too.
I have work in many shops I been designing for 44 years now. And seen this happen at everyone. This is why your florist don't want to except your orders.
Because alot of the arrangements are not price high enough to make return back. And like the designer in your video said, you need to retired some of them designs
I literally did not know that 1 800 Flowers were actual stores. I seriously thought it was ONLY online. So I have to agree that the cities that do have those stores MORE ADVERTISING is needed. This was a very informative episode. You did great Chris!
1-800-Flowers been around since the 1980’s.
Where was the last part?
I tried to use them once, about 1982 or so, flowers never got delivered. Never tried to use them again, but then thet was 40 years ago, maybe they are better.
@@reyzapata9375 Yeah, before internet, it"s literally a phone number, not a website address.
@@sampatel5509 ONLY SHOWED THE 1 WOMAN
Not a full episode that really sucks you wait through the whole show for the ending and it’s not there??? Disappointed!!
I agree! Dammit, we want to see the whole end story. No point in watching otherwise.
I know what the?…
What's up with that?? Not cool.
The full episode is on Hulu, season 1 episode 9.
He named a flower arrangement after the lady who attracted a lot of customers into her store (Dee's Paradise is the arrangement name).
He created an incentive program for the chocolate factory when they exceed their goals.
He provided opportunity for the lady who makes the arrangements to take a training and come up with an arrangement for the company.
He asked the lady in the store that no one knew about to work with the marketing department.
He offered the young guy the opportunity to be his mentor and $25K towards his own franchise when he is ready to do so.
@@am7884 Thank you so much for this!!!!
U.S. people are hard working and proud of what they do, no matter what it is. I've visited the states 3 times and absollutely love it. The nature is amazing, open roads forever, the mountains , and everywhere the people are super nice ! ( and not just for tips) Your country is STILL the land of opportunities. peace and love from the Netherlands. T24
The CEO needs to realize his brother is a mature adult and does his job. He shows limited respect to his brother. Also shows some serious control issues for a business that has lack of management issues to staff. The President should be in control
The president needs to accept the fact that he's a dick..
HOH-LEE S*** Jim McCann used to be a f###ing social worker. I can't even f###ing imagine.
@@MsTJPink he's no longer president , Chris now is...well..since 2016 😊
@@life.with.too.many.animals9411 Thanks for the update.
think the bald guy has hair envy.......
I was a seasonal employee for years this company was good to me...
I think the CEO brother is deep down jealous or intimidated by Chris. He seems to have a NEED to try to press his brother down. Very narcissitic and psychopathic behavior.
Exactly, creepy Paedophile on a powertrip
The older brother is like a child. Chris should be the face, CEO AND President. He's updated and adult.
He is now.... well since 2016
Spot on. Good insight.
He is now :)
Completely disagree he is a big brother enjoying every moment with his lil brother he clearly is a good CEO
I totally agree and when he shows up at that store and treats him like a child that's not right.
Love the women who puts her all into the company!!!!
The CEO scrambling to clean the store because the "CEO" is coming is hilarious AF!!
The CEO is a narcissistic control freak I felt sorry for the brother I know what its like to be under the shadow of a sibling who doesn't respect you
A sibling does that because they have low self-esteem. And they feel intimidated by their other sibling that might have better skills than them. I have a brother like that always putting people down and tries to put me down in front of people. Always bragging about himself. But it happens to a lot of families I'm sure.
AWWW, You cut it off too soon! Employee incentives for reaching goals is wonderful, making her a boss is very good, she deserves it. I can only hope the ending of this show is that a few more people GET THE HELP THEY NEEDED!
I know !!!
@@businessbarbie9144 ioiiiiiiiiiiibioibivyoiiiiiniibyoibibib
@@businessbarbie9144 iniininibinb
Agreed!! So annoying not knowing what the others ended up getting. 🤬
All
Chris has been CEO since 2016. This undercover boss was circa 2010
She KNOWS their NAMES too.
What a LOVELY lady💙💙
It’s great to hear your message Skye. So wonderful you have made this decision. Your a gem. Looking forward to our future🙏❤️
where is the ending, oh i hate that ☹️ the ending is the best part of the show grrrrrrrrr
They found common problems like any other company, luck of constant review of processes, interest on personnel work satisfaction and interaction between company's level. But Chris can provide that push of some areas they left behind while developed the growing of their businesses.
I've ordered many times though 1-800- flowers. it depends on the destination on how good of a product you receive. the flowers are arranged as close to the destination as possible. if it's in a not so wealthy area, you're not getting what you see in the picture.
Say, I have to agree! I rather order from a less known online shop to get what I want
I agree. Will not be using this company and will make sure family, friends and colleagues are aware of their poor service, flowers and false advertisements.
I find it interesting that the most common problem between all of these companies is lack of communication between the upper management and the workers. I also find it interesting that the higher up in the company you go the more money you make but the further away you get from actually bringing in money to the company. I understand managing your assets is an important job, but I think in 100 years will look back and recognize it as a fundamental flaw in our current form of capitalism. We're seeing the consequences of it unfold right now with the labor shortages
They are different sets of skills: Administration and line. I think this program is great in that it helps to bridge the two. No business is going to thrive if the administration is poor. The two need to work together.
So true.. my dad runs his own landscaping business.. he’s a university graduate with a degree in accounting and he’s made enough and is old enough to retire.. but he’s still out there working getting dirty right along with his employees.. he says he’s been there since day one and it’s the only way to really know how business is going and how his guys are doing.. he loves it..
I had nothing but trouble with 1-800 Flowers when I call cuz they got people overseas that don't understand you very well and have animals in the background making noise. I need to stick to the USA customer service division not overseas. Also most management positions do not understand their employees or what they go through that's why they're having trouble getting people to work. People feel unappreciated overly worked and no one listens to them
Hi Jackie, I'm sorry to hear that you are experiencing this. If you email WeCare@1800flowers.com, we'll take care of it for you. Thanks! - Daliah
@@jackie1502 Huh. This comment has really icky vibes, a total lack of empathy, and a strong scent of entitlement.
Awww, I wanted to see what happened with the young dude who lost his father at a young age and went to work to help support his mom. He was such a sweet kid. 😫 Oh well, thank you for posting what you did.. much appreciated. 👍🏼😊🌻
"Listening to the people who are actually doing the work is, how we learn"
"Build a connection first and do business second"
Exactly!
I learn a lot from this video.
God bless you
They screwed up two times with me and once with my sister sending flowers for my sis-in-law for my brother passing away. Yes, they sent a second arrangement for free and a credit but they didn't get it right three times for one death. Will not use again.
@Jennifer Runnestrand: I'm sorry to hear about the delivery issues you have experienced. If you email WeCare@1800flowers.com, we'll take care of it for you. Thanks! Aminah.
Same thing happened to me for my brother’s funeral. I was positively gobsmacked when I saw the arrangement that had been sent to the funeral home. I was in enough distress, I didn’t need that. My wonderful husband put it in our vehicle before anyone else arrived. I threw it in a dumpster on the way home. I never called, I’m still reeling from his death. I may be out $250 but that’s nothing compared to being without my brother. I’ll never use them again. It was supposed to be white lilies and roses. Someone thought it would be appropriate to be put bloody pink roses in it instead. PINK!!
Thanks for contacting us. I'm sorry to hear that you are experiencing this. If you email WeCare@1800flowers.com, we'll take care of it for you. Thanks! - Sarah
Seems strange...
"I'm unda-covah rn, so i need you to keep this confidential" "turn it, because you're crushing the flower" lol...
such thoughtful observations. The kind of man I want to work for and the kind of boss I would like to be.
No full ending. Cheated after watching up to the end.
It is a pity that the last part of the video was cut off
What a good cry you gave me. What a good heart you have❤❤❤❤❤❤
It's showsike this why I started my company. One day I hope I'm in the spot to really help those around me like this
I'm looking to start a business. Where did you get start up capital?
My own pocket. Worked and saved then killed my credit
Great stuff
I am learning a lot about how to relate to another human being through this TV reality show wonderful..
You could have two people on the chocolate machine, I bet you could optimize it and get more chocolate processed that way, so they arent rushing to do everything, which causes mistakes and injuries, 1100 pounds per day per person is a lot of weight.
I would be crying trying to pack those boxes 😂
I was thinking that too....or have those boxes pre-made with the lining so they could cut out a step. Watching that part made me think of Lucy and Ethel at the candy factory. I know I'd be tempted to try and eat the candy if I worked there. LOL
Intention is really good
This giving me good perspective on great America
There are a lot to be improved
There are many good Americans as.well
God Bless the working person!
In two weeks it will be 2022 and never heard of 1 800 Flowers had local shops.
I buy flowers through here. Usually for my mom and grandma on holidays and birthdays.
I love them, they always give them amazing flowers and gifts for me.
Thank you for your business and helping me create special memories with my family
I love 1-800-FLOWERS! I use them all time ~ they ARE my go-to for flowers! Their arrangements are never skimpy, and that's the reason I use 1-800-FLOWERS exclusively because their arrangements are full ~ overflowing with flowers, which is how a bouquet needs to appear: tall and full.
I see alot of comments hating on the older brother and I'm proud to say Chris is now in charge ! Well, since 2016 😊
Seriously?! That’s awesome!
If it’s true, about time too. Still watching this program, older brother turning up in the shop disgraceful.
A group of friars were behind on their belfry payments, so they opened up a small florist shop to raise the funds. Since everyone liked to buy flowers from the men of God, the rival florist across town thought the competition was unfair.
So, the rival florist hired Hugh MacTaggart, the roughest and most vicious thug in town to "persuade" them to close. Terrified, they did so - thereby proving that Hugh, and only Hugh, can prevent florist friars.
Aww, heyell naww! No You didn't!?! LMAO 🤣
Love it!!!🤣🤣🤣
I was getting upset as your story unfolded...thanks for the smile at the end.
I wasn't sure where this comment was going, but I'm so glad I finished it
The mob struck again!
Would of been nice to see the rest of the employees stories of reward.
My friend was on this show. They need to have the bosses looking over there companys more often. Year 2009-2010.
I spent 30 minutes or more typing up my bad experience with not one but three orders last week 11/2021. Including one funeral arrangement.
And start looking at video and it got erased. So unfair. I just wanted someone in upper management to know how frustrating and expensive it was not to get at least close to what we ordered 😪
Hi, Sealah , I'm sorry to hear that you are experiencing this. If you email WeCare@1800flowers.com, we'll take care of it for you. Thanks! - Jessica
Glad they cared about you and answered you!!! Always better to email..💓
Re-Type it to the BBB.
What happen to the end, the best part ??????
Wonderful brothers bosses ❤❤
I didn't realize 1800flowers was a store 😳. I also thought it was only online
For me brothers do what brothers do best, annoy each other. Good thing is he still sees the positive in the situation when he says the CEO coming in he was able to see and exprience how the stores treat them.
Video cut short, no ending 😢😢😢
I can understand the older brothers depth of feeling for the company. Sometimes we become set in our ways , we like the familiar and I can't blame him for that. I think both brothers bring a different perspective to the company, the old and new coming together to create a little bit of the old and a little bit of the new, and it meshes well together. You need that in a company. It's so important to not stray too far from what made the business a success , you don't want to become too new because you end up being an unfeeling corporation . Things will feel robotic. It HAS to be family friendly. Yet it also has to branch out into the art of flowers, competition is rife even in the UK to ensure you are on top of the trends. It is what keeps people coming back, yet you also need that family feel where customers feel cared for and listened to.
cut the best part off where he talks to the people!!!
Forreal wtf. I wonder if it made them look bad because they didn’t give them too much
He gave them fuck all.
I. Actually super upset I Sar here for 35 min Nd didn't get to see the best part.
Okay, from Entertainment Weekly:
When we arrived at the show’s standard doling-out-the-rewards final segments, Undercover Boss seemed to address some of the criticisms that I and others have aimed at the series. Instead of just giving Nciole, the employee lucky enough to come into contact with the (co-)boss, a raise, Chris announced an “incentive system” to be implemented for people throughout the company who exceed their goals.
That’s nice. So was giving hard-working Jose money and mentoring to eventually become a franchise-owner. And Dee seemed pleased that 1-800-Flowers was going to name an arrangement after her.
I know why they cut it off, they didn't give shit to the people that Chris worked with, one of them got a freaking bouquet named after her, 2 others were given extra work, someone else just got input and jose will get 25K towards a franchise in the future IF he qualifies that they could easily have given for free to him.
Knew the second MA location looked too familiar . It’s Waban! Now closed permanently but how cool !
This is suspenseful
Their parents are still here and very proud ❤️
The end is the best part, and we didn't get to see it.
Found full episode after searching...bonuses would've been nice
Jose is lovely. His parents should be so proud of him being manager there by 19.
He's got some great employees. 💙
Wish I had a relationship with my brother like this. My brother hates me because I try to help him through life with the right decisions. While he is the best money maker he needs help in my opinion
31:14 "I'll never quite" wow do I relate to that.
My Mom was in the business her entire life.
Last shop she was at was Boca Ratton Florida.
Bummer the video ended before the end of the show- the best part!
The oldee brother a bully. I have an older brother with that same abusive streak.
Doesnt look like Chris is married. Such a great guy, he's missing the icying on the cake of life.
One suggestion. Location, location, location. The co, should foot the bill to relocate the store with no foot traffic. If neighborhood too upscale, doubtful that will ever change to improve business.
I love 1-800 flowers but needs to improve selection. Had to shop elsewhere the last time shopping online for flowers.
oh great no ending ... the best part
I ordered twice from this company and both orders failed. 1st order delivered to California and my mom said the flowers were wilted. Second order forgot the glass vase. Quality over Quantity.?....
Oh my! I am sorry to hear you have had a bad experience. If you email WeCare@1800flowers.com, we'll take care of it for you. Thanks! - Aron.
Some people don't appreciate
Like this big boss
He have to give some appreciate for this young wonderful brother
They need to re-evaluate again. I stopped buying from 1800flowers because they never deliever what is shown on the website.
Hi DaArtist, thank you so much for reaching out to us. Please email any inquiries that you may have to wecare@1800flowers.com so that we can assist you there. -Jenelle
omg, I just saw advertisements for this company a couple of days ago!
2:07 looks like Williamsburg Brooklyn Graham Ave if Im not mistaken.
I would not have watched this video if I had known it was going to be cut off before he interviewed these employees. What a waste of time. I was all ready to order flowers for a friend, but now I am frustrated.
I know why they cut it off, they didn't give shit to the people that Chris worked with, one of them got a freaking bouquet named after her, 2 others were given extra work, someone else just got input and jose will get 25K towards a franchise in the future IF he qualifies that they could easily have given for free to him.
This episode was really good until they cut it off at the best part of the show! What'd they get??
My daughter and I always ordered flowers they are pretty but sometimes they don’t deliver on time or Miss delivery to the wrong house
Hi! I'm sorry to hear that you are experiencing this. If you email WeCare@1800flowers.com, we'll take care of it for you. Thanks! -Chelsea
The reason why the company is strong the siblings are blessed to bind together even though misunderstanding.
Cool video 🙏
It’s always troubling when someone in this show says “I’m the nuts and bolts guy” but needs to go undercover to find out what the nuts and bolts are like.
Also… there’s no such thing as an out of work housepainter.
Let's put cold beers in cold room
This keeps business going 👏 🙌
When they got to the chocolate factory and the lady said they were making peanut butter pretzels, I was like, "Oh, Hell Yeah!!"
🤤🤤🤤🤤
So... the ending is missing. Brilliant.
I know why they cut it off, they didn't give shit to the people that Chris worked with, one of them got a freaking bouquet named after her, 2 others were given extra work, someone else just got input and jose will get 25K towards a franchise in the future IF he qualifies that they could easily have given for free to him.
12:51 that dudes face 🤣 "pfft amateur"
Very informative! I only wish that when I order from 1800flowers online I could get the arrangement I want. Most that I order in Florida can’t be delivered in N. Y. Not available in that area!! All the time. 😕
Hi Jill, thank you so much for reaching out to us. Please email any inquiries that you may have to wecare@1800flowers.com so that we can assist you there. - Thadeo
The climate is very different in NY than in Florida. Of course you can't get the same flowers all the time.
Why was the ending cut off?! There was more to the ending than just that! I wanted to see the rest! 😢
I know why they cut it off, they didn't give shit to the people that Chris worked with, one of them got a freaking bouquet named after her, 2 others were given extra work, someone else just got input and jose will get 25K towards a franchise in the future IF he qualifies that they could easily have given for free to him.
@@filipv2167 Oh, dang! 😢
at 29:29 the employee takes the receipt even though the undercover boss paid for the meal. On the receipt he probably saw the name HAHAHAHHAA
"Tell me who you are without telling me who you are" 😂
800flowers is an order gatherer. They screw the customers and the shops. They've gotten worse over the last 20 years.
Agreed! I work as a florist and we receive these internet request from 1800flowers online orders, where they are offering this amazing product at a sale price. That sale prices undercut these other florists. I can't make a mixed vase with lilies roses and hydrangea in a large vase with variety of greens and fillers for $40 when most of those flowers cost $5-10 per stem! We as smaller florist lose money on almost every one of their orders!
I wanted to be a florist soo bad! I did an internship, just to discover that I have an allergy to the pesticide they use ☹️
💔
I just watched this episode and was kind of disappointed, they didn't really get the perks like other episodes
Very disappointed in how this was Not a full episode..why would you cut off the best part. Smh
full episode www.dailymotion.com/video/x53c2jq
Omg you cut off THE BEST PART
Chris older brother is classic and hilarious what family.is wonderful