Undercover Boss Canada: Mandarin Restaurants (Full Episode)
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- เผยแพร่เมื่อ 6 ก.พ. 2023
- All-You-Can-Enjoy Mandarin nostalgia! Back in 2013, Mandarin Restaurants had the honour of being featured on Undercover Boss Canada. #BTS so true, our employees believed they were being filmed for a documentary on industry training. Upon the Show finale, these great Staff uncovered their own new talents for Reality TV.
Undercover Boss Canada Episode Description: Competition is cutthroat in Canada's $23 billion restaurant industry. Tina Chiu, the Chief Operating Office of Mandarin Restaurants, is worried that the expansion of her giant all-you-can-eat Chinese buffet chain is at risk, and is prepared to radically change her appearance, to check out what's really happening in her restaurants.
Normally these Canadian bosses don’t do anything, but this one was INCREDIBLE.
I worked on both sides. That's what I thought before also. Management does things that hourly employees don't see. You think Businesses and companies will run without management?.
It’s because she is a Chinese of the old school, coming from a family which still values the Confucian work ethic & meritocracy (didn’t ancient China practice meritocracy, in that those who could pass the exams could move up the social scale?) and making sure that those who deserve it, are rewarded accordingly! And blend all this with the proverbial American “magnanimity of spirit”, and wow, you get a few employees who got their dream come true!
Rubbish
The good ones care and get stuck in
Its there life pride and joy
Their income too
They dont want to fail
Thry dont want to let people down
True there are bad
But not 1 bad all bad .....
I worked in a funiture and carpet place from school the 2 bros who owned it were so different
The older was kind and generous
He had a happy face [ Dick van Dyke like ]
The younger one mean and miserable ... his face said it all
The first christmas i didnt qualify for the bonus [ id been there only since leaving school in july ]and the wine [ too yoing ] and the younger bro completely blanked me as he handed out the gifts ....
I wasnt too bothered
But when they all went to the party
I was sneaking out the older one called be back then he discretely and quietly tucked an envelope in my coat pocked shushed me smiled patted my back and followed the others
In the envelope was the cash equivilant to the gifts the others had got and a little card that simply said ... your hard work has not gone unnoticed
Thank you
A gift just for you You deserve it
Merry xmas
Jim
It worked out about just over a months wages
I was able to buy a new bike
I always cycled to work ( 20 or so miles there n back )
so not all big bosses are mean ....
These guys only had 1 warehouse and 1 shop
Yet they were very generous to employees
About 25 of us
sure, yeah, a few more $15 fans and no air con ... absolutely incredible
Normally big bosses don´t do a thing for employees. We want more bosses who are connected to their heart not only their pockets.
I met Tara yesterday. She is the best host I ever seen. I work in the industry so I know so many hosts but clearly no one is like Tara.
She is a true hostess, not just by vocation: it's the default for her to be welcoming and loving towards everyone.
Shes still a Hostess? This show is 10 yrs old.
@@michaelman9358she must be getting paid really good if she’s still working for Mandarin 💰
If you go again could you also pass a msg to her that she such a lovely girl from Sydney please❤ thank you
ya right..eat that bs..
Well done to the Chiu family.
Awesome owners
Being a owner of steakhouse out of nowhere, this video made me teary and I learned a lot, 🙏 Thank you.
hahahaha
Watching this CEO /COO doing undercover is really amazing. She appreciates how hard it is to be an employee. She is so generous to share her blessings to those deserve employees. She has a heart of gold. Mandarin is a great restaurant. I go to Mandarin West Hunt Club or Kanata with my families and friends at least once a week and on special occasions. I wish one of these days, i will have the opportunity to meet with this beautiful and respectable CEO. Keep it up Mandarin.
Too short to turn the pot properly. LOL.
Wow ! What a great generous CEO. Giving recognition and personal bonuses to her deserving hard working employees ❤
She is a COO, not a CEO. CEO is her dad
That's just advertising Lol
Whatever it is…I love what this show and bosses do!!
She’s not a CEO. She’s a COO. Massive difference.
I've been to Mandarin Restaurant many times and was always impressed to see how well the employees treat their customers, and the quality of their food. It's a very friendly business and very inspiring to those who are seeking to find a position on this kind of job.
I have been to Mandarin multiple times. I don't know how they do it when Chinese New year comes.
Very professional and the wait is worth the service ☺️
FABULOUS, KIND BOSS AND FABULOUS EMPLOYEES. A MATCH MADE IN HEAVEN!!! HATS OFF TO ALL OF YOU.❤
I have been to Mandarin on and off my whole life. Honestly the best thing is it’s consistency and cleanliness. Comfortable place to be with kids. Props to this mainstay restaurant
It shouldn't be so hard to treat your employees well. Too many COOs are unrealistic about their expectations especially when it comes to sales because they don't place themselves in each areas of a company like Tina did. The hostess was so sweet to continue to put on a smile after so much she's gone through at such a young age. I wish her all the best.
Tim Hortons is one of them. That should be an undercover story. It's really tough , hard, demanding working conditions.
What a generous boss and first time, all staff were impeccable.
I love this boss. You can always tell a straight A student, that even though they are through with school, they always take with them that spirit of excellency and competency. She also have a great empathy to her staff and subordinates. I support the Mandarin!
Sorry to burst your bubble but straight A student has nothing to do it. There’s no course in school about empathy, moral,respect…. I know lots of people treat others like sh$r because they get straight A, they think they are better than everyone else. Usually you learn to be nice, respect..from your parents or nice people around you
@@ThanhBui1 You obviously been around toxic people. Not good for your mental health.
She said, “you think you can handle it”..😂😂😂I love my Jamaicans ❤
People dont know how important university education to people life. What you learn from university , you only use it 40%. The other 60% teach you how to think : good vs bad, right vs wrong, honest vs dishonest , pro and con in everything they do in later life. Even buy a car will need lot of time for them think everything about the car they going to buy. It not easy to tell a person with university degree ," you are wrong" or " you cant do it" " you are not good enough" . they going to say to you, fine you need to prove it to me .
@@ioannadearc7901 that’s my point, when a person is toxic, straight A won’t make that person nice and kind, straight A might make that person even more stuck up
That's probably the best undercover boss show or episode I've ever seen. I thought this lady did a great job. That company has a great reputation and for good reason.
Okay, so I'm ca 20 minutes in, and hearing about Tara's background has brought tears to my eyes, this whole thing was filmed around ten years ago (2013, it's 2023 now!) I so hope Life has been kind to Tara.😢
They fired her during the pandemic 😢😢😢
This was a wonderful video! She made her employees' dreams come true. I dont think there is a company that would ever do that. I have always seen Mandarin Restaurants impeccably clean and organized! Congratulations ❤️
There are many companies that make their employees' dreams come true, my company made my dream came true and beyond (about 100 times more, no joke).
@@user-mm2bz5pf9y ,恭喜您，讚啦👍👍👍🏆🏆🏆🙏🏻
@@user-mm2bz5pf9y may I know what your dream was?
@@josefckngai6114 I wanted to have a house, I own three, Corvette always been my dream and guess what 🙂
❤That was wonderful, I loved it❤
❤Looks really delicious, I would like to taste it all even raw without cooking❤
❤تبدو لذيذة حقًا ، أود أن أتناولها كلها حتى نيئة بدون طبخ❤
❤美味しそうで、全部生で食べたいです❤
Loved the way she casually & quietly says, "fire" when the wok burst into flames. No yelling or stress. Keep it up.❤
We used to go to the original restaurant in Brampton all the time. You had to climb up these very steep steps to get into the restaurant because it was on the second floor of a strip mall. I remember the owners being very nice and very friendly and very family orientated. When the kids were little all they wanted to eat was Jadu chicken wings and rice and the restaurant was small enough that we could let them go up to the buffet by themselves and still keep an eye on them. I had my 40th birthday party in that original restaurant. Great memories. Other thing I remember about this family is that they always gave back to the community in the way of donations for the hospital etc.
it's so nice to watch the smiling faces of employees struggling to make ends meet! There are people with so many problems, yet managing to work their asses off with a smile is incredible to me!
Tara is an amazing person, I can tell. She has a great personality to greet incoming customers. It’s very important for them to feel welcome. Great job Tara….you’re going to move up high. Also Tina is a great boss.
Agree
Tara is an absolute sweetheart a d just the kind of person you want front of house. This girl has had a hard life but she's a perfect example.of not letting your past predict your future. I wish her all the best in life ❤
I know her and she is sweet and very friendly when you go there
Actually I was wondering ‘How was Japan’ however no update so it’s not known. So we can all only speculate she had a great time.
@@aeaston1989 Cool so best wishes for 2024 for you as well as for Tara from Holland. 😊
This video makes my tears like a river the BOSS has a good heart. How I wish I'm working for her company.
Be careful what you are wishing for
@@user-mm2bz5pf9y why whats the problem working there?
Tara is very impressive, though her life is tough but she always optimistic and helpful. Glad with her to get her dream in Japan.
I love this show. It’s makes me realize how fortunate I am. As I sit here typing, as the waterfall amount of tears that are running down my face, I thank all the people who keep the business alive. Much respect to the Mandarin organization for taking the time to show love and appreciation for their hard working team they have.
Clearly a good person bro, god bless
Does a wedding cost only 15k in America??
@@TheArccoreThat was 10 years ago.
Awe, those people deserved all those lovely treats. Beautiful ⭐️ ⭐️ ⭐️
I normally don't cry watching Undercover but this episode is one of the best and most amazing show and even made me cry. More love!
My only problem with this show is that there are tons of hard working people in every company and only a very few employees are rewarded for that.
Mmmmmm
Exactly thats commercialism
And showmanship thats all for the rating
I agree, very few are rewarded !
It's all for looks on camera. They pick a few camera worthy employees and do it all for the Instagram, just kidding, they do it all for the TV
@@teresitaramos6177they get paid, that’s what they work for.
I enjoyed this video because mandarin is my favorite restaurant. Many fond memories with my Mother and Father there. I was at the very first mandarin some 40 years ago in Brampton and I have visited almost every mandarin there is.
What a wonderful episode. I had been to Mandarin since early 90’s 3 times a week till 2012 when I moved to the US. They are great restaurants and I missed them so much. I remember the early 2000’ Mandarin used to serve you free on Canada day.
I loved this undercover video! Made me cry and more appreciative than I already am! Thank you Tina!!
My allergies seemed to have kicked in or maybe it was an emotional response.
In my point of view, one of the best reality show ever, you work hard, have a great passion for your work, and your boss appreciate and pay it forward! What a happy ending!
As a great big fan of Undercover Boss both Canada and US, this boss is by far the absolute most generous and appreciative boss of all undercover bosses. Tina Chiu may God bless you and your family. Your and an parents have done a superior job in raising such an empathetic, caring, generous and intelligent lady.
I'm SO invested and moved to tears by these really amazing employees! They are such a gem. Bless their souls and Mandarin ❤
Thats a great way to retain hard working and talented employee. She is great COO. Love her generosity. It goes a long way.
I could cry for all these passionate workers to their craft. Deserving hard workers
I enjoyed this episode so much. You can genuinely see these people cared about their jobs. I'm glad they got rewarded.
Tara is the kind of human being that restores your hope in humanity the second you meet her.
What I could say has been well expressed by many others in their comments.
The recognition of devoted and hard-working employees just brought tears
to my eyes.
Tina Chiu - You are a champion - keep up the good work - and I wish for
you - your extended family and the MANDARIN chain of restaurants all the
success in the world - keep doing what you are doing.
This honestly put a lump in my throat and my eyes leaked a few tears.
Your understanding and compassion shows character. Defining You with open ended Love.
Kindly Greetings
🔻
🙏
I love you Tina Chiu ! thank you for being so generous and appreciative to ur staffs! God will surely bless you and the Mandarin Restaurant!
Wow.. great and committed staffs. They deserved the recognition from the boss. Cheers and God Bless..
I absolutely love what you did to your employees. You value their work and dedication to your company. Well done.😊
its called marketing on TV to look good.. naive
Tina seems very caring and generous. The problem with the Mandarin is the price for regular working people. A more reasonable price and your volume would more than cover the lower price. Namaste🙏
They make a dollar per lunch customer - not much wriggle room.
@@bronsonperich9430 Do you not think looking at there head office, overall clothing, and amount of management that it might be more?
@@Tom-ob8yb so you’re accusing them of lying?
@@bronsonperich9430 I believe what i see, not always what is said. You?
God bless you for the heart for giving your employees a surprise in their life... you really have a big heart.... God bless you and your restaurant
Customer Service is easy to talk about, but it takes dedication, true listening and communication that acknowledges understanding of what is being communicated from the top down as well as from the bottom up! Awesome Job Mandarin. . . Truly Awesome!
Michael Freeman
Elizabethtown KY USA
Wow!!! What a great job done by undercover boss. Look at the true emotions of employees when they are appreciated by the management and taken care of with small gestures. In fact, all businesses must follow this best practice. Just loved it. 🎉😊🎉
That is how to be a good boss! Really appreciate their employees that giving there best to help grow the company!👏🏼
Business cannot be successful without hard working dedicated employees. Happy to see Manderin recognized & rewarded their employees. ❤
Definitely the best Under-cover Boss episode I have watched. 😁😢😁👏👏👏👏👏👏👏👏
Wonderful video of Mandarin restaurant and the Undercover Boss to improve not only their business but to reward deserving employees. I've ate at several Mandarin restaurants many times between 2007 and 2011 when I was posted in Ontario - miss this chain restaurant and all the best in this competitive market.
All the employees featured in this episode are gems.
It’s heartwarming to watch this kind reality vlog. It’s true, your workers are your most valuable asset.
I love that the COO is so open and. caring and wanting to improve conditions for her staff. She blows me away - a true business leader
All the CEOs and corporate executives need to do this !
Peter is such a great employee. Who wouldn’t want him in their company. Feel so bad for Tara, what a great girl. God bless her.
Even though the management team was amazing & the COO as well, the quality of the employees is what I am mostly impressed. The rewards they received were so meaningful & personalized :) Fantastic episode !:)
Undercover Boss Canada wow....I'm very humble and emotional by the outcome.
Thanks for adding mandarin subtitles! I always watch all my shows no matter what with mandarin subtitles. So I can constantly learn new words and constantly learn how general day-to-day words are said.
This is a surprise because so many Asian restaurants (all Asian restaurants) I've gone to they don't really care about the customer.
This is a beautiful woman who really cared. Did me a lot of good to see this.
I have such fond memories of this restaurant from my childhood and have celebrated many friends’ birthdays there! This is a fantastic episode!
Love this family, especially the daughter with a big heart.
I watch this show because i know there are still good people in the world god bless you all
It gives me hope
This video amazed me so much, great respect to CEO who went undercover, she has a big heart, tears poured from my eyes towards the end of the Video, God Bless you Mandarin restaurant.
We've definitely got to try Mandarin Restaurant whenever we see one! Thank you for taking care of your employees🙏😊💜
Finally, we have an Undercover Boss corporation that didn't cheap-out when it came to employee recognition.
I miss my mandarin. Love the food.
I'll go when I come back home.
Thanks for taking care of your staff. You made life easy for everybody working
A wonderful, generous boss and great employees.😊 I will definitely visit this restaurant when I am in Canada.
I wish US companies also had these kind of undercover boss! Love these kind of videos! So motivated! Thanks for sharing!
So touching and beautiful!! Wow, I guess I'm in tears watching this show!! Bravo to the Mandarin restaurant and for Undercover boss!
😊 I came from South Africa in 2002. I live in Ontario, Canada--a beautiful country! My favourite restaurant is MANDARIN. Excellent value, huge variety of choices, efficient friendly service, comfortable decor and seating. I tecommemd Mandsrin!
This was a great video. Working in the service industry for 5 years to have someone who appreciates your work is really crucial. If your mind is stable and you are motivated to do better and better that is how the employees last long in your company. Scolding and getting angry at your employees and treating them as slaves would not in any way help to grow your business. Treat your employees as you treat your customers. Would love to visit Mandarin when I will come to Canada. Great work and thank you for treating your employees as your own family and helping them fulfill their dreams. To conclude we are all human and should be treated in an equal and respectful way.
This was such a great video. Really wonderful that Jenny responded with such wonderful ways. Heartwarming to see! Wouldn't it be something if all management did this!
Great show, glad the employees got rewarded. I love Mandarin, it's my favorite restaurant.
Loved the ending, especially how happy she was to go to Japan ☺️
It's now 10 years later. I would love an update on each employee.
Also, this is one of the most generous & genuine employers in Undercover Boss. I was pleasantly surprised.
It’s say 10 months not years
@@sandrawestley4193this was filmed in 2013
Impressive, coming from an ol Canuck living in Colombia. It was nice to feel connected just for the moment. Well done/Bien hecho!
I love how thoughtful of the prizes are, especially on Tara’s trip to japan, to witness a different hosting culture that is often considered among the best.
What a beautiful and heartwarming episode, I loved all of them! Great work ethic, and dedication from the owners to see through.
This has to be in the top 5 Undercover shows I've ever seen..thank you so much for sharing, Mandarin Restaurant..so impressed I subscribed to your channel today..hello from Brisbane, Australia
Excellent, well-deserved, and perfectly matched rewards for the staff. Best wishes from Cambodia.
I'm just happy for everyone in this story
Always love the soppy, feel good endings!
Lol! “It’s like crap” good chef!👏🏽
i've been to the Mandarin in Windsor, Ontario and it's fantastic!
The food service industry is so difficult and it takes a lot of hard work and dedication to keep a business thriving. I was overwhelmed to learn that the profits were only $1.00 -$3.00 per person/per table. That's a very lean overhead and practically no room for waste/rotting veggies or late deliveries of supplies. Plus, how are the employees paid and bonuses given out with such a slim profit? This must be a very finely run "machine" so to speak. All of the employees are happy and enjoy their positions. They wouldn't stay there for years or have aspirations to become management in the company. I was wholly impressed by Mandarin Restaurant. All of the chain have unity. You know where you are and what you are getting when you pull into the parking lot. All of the staff are wearing the signature tropical uniforms, so you know who is an employee should you need assistance and all of the restaurants are clean and the employees are friendly and approachable. Very nicely managed. There is quality control in the foods that are presented at the buffet and the buffets are kept clean, no cross contamination and the temperature is checked to be kept within food safety guidelines which is extremely important. I'm happy that Ms. Chiu was chosen to go under cover to check on the progress of the family's restaurants. It's important to know what is going on at ground level. Kudos to the Cosmetologist who transformed Ms. Chiu. Her own daughter didn't recognize her and made her burst into tears. Poor little girl. She was terrified that a stranger asked her for a hug, a stranger with brassy hair color! 😂. Table number A2 at location number two... the lady who was seated STARED AT JENNY WHEN JENNY TURNED AND HEADED BACK TO TO THE SEATING HEADQUARTERS FOR THE STAFF. I wondered if it was the brassy hair color that caught her attention.😅. This was a fantastic episode and the MANDARIN RESTAURANT was extremely generous to the employees that trained Jenny. So nice to see. ❤❤❤
Such a nice review. I also saw the woman starring. I may be wrong but to me she appeared offended that "Jenny" left, like a look of "Wait a darn minute! I want to order a drink! So glad "Jenny" did not see that.
This was such a lovely video of people with big hearts, strong values and dedication. Heart warming in all areas. Thank you all for your goodness. 🙏
Why I'm crying 😢 😭 🤧 that is so nice, we all need about undercover boss!
Congratulations on the brilliance and excellence in what you do. Mandarin surely makes a pleasurable gathering and dining experience for family and friends.
I've watched so many of these and I would say about 80% of employees have a very sad story. It's almost like they check out staff before hand. And not forgetting the token bad apple
So many awesome employees. They are blessed and definitely need to take care of them ❤
This is awesome for ur daughter to take control of her future greatness
She is wonderful boss, care a lot of her staff. Well done Jenny.
I've been through the exact same situation, most of the restaurant's profit came from the drink, they spot on.
Mandarin has always been a great place, the decor and great atmosphere never gets old.
Great experiencem i was making tears. thank you. San Diego Ca.
This was amazing. How generous. What a great company to work for, they really care.
Thank you so much Chiu family for caring for your employees,God bless you♥♥♥♥♥🧡🧡🧡you treat staff like your own family.
yes wow! some very high quality employees there! well deserved recognition!
My favorite drive in the winter is to see the Mandarin light display at their head office. Hundreds of trees in all colors. It is really spectacular. The food is not quite authentic but it is tempered for the Canadian palate. It is my go-to restaurant for asian takeaway and the lobster-fest is pretty great in season as well.
Mandarin has excellent service. Always a pleasure to dine with them
A company that shows loyalty to there employees.
What a rare thing.
Thank you so much for sharing to us all.
Perhaps it might inspire other companies to look after the people that they cannot do without.
VERY good employees.
I enjoyed this. The staff are so deserving.
Wow very impressive I have tears on my eyes with joy with these hard working employees that employers recognized which in every employee that works hard deserve a reward
I just wish I had a Boss like this when I was working in my past jobs and Hotel and Restaurants...I faced so much abuse and discrimination and never got rewarded for my hard work...but I never mistreated anyone as well because I know how it felt...and I am very grateful for this woman for rewarding her employees for their hard work and dedication as well as their efforts- the wonderful gifts they received. In a world that is so fast and heartless...there is always good out there as well thanks to individuals like her. No matter what business you run...the customers are your foundation BUT the employees are your WHEELS! You need to treat them both right. I am a boss now at a commercial building...and I hope to rise at a higher level at my work as and even become an Owner of a business...I will always treat my staff who work hard like GOLD because how you treat your workers will result in what kind of service you and your customers will receive.