The Effortless Experience: Conquering the New Battleground for Customer Loyalty

Matt Dixon, the author of The Effortless Experience, will take you on a journey deep inside the customer experience to reveal what really makes customers loyal-and disloyal. He lays out key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using these with great results.
Customer effort is an excellent indicator of customer retention and revenue growth. View this webinar to learn how leading companies re-frame customer success strategies by:
■ Measuring customer effort
■ Identifying issues and prioritizing customer service investments
■ Creating a low-effort environment
■ Managing self-service and multi-channel service