Four ways to create an effortless customer service experience | Matthew Dixon interview
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- เผยแพร่เมื่อ 2 ต.ค. 2024
- Customer Experience expert and bestselling author, Matthew Dixon, shares startling insights that delighting customers is overvalued. What companies should do instead is reduce friction and make service effortless.
Great information! Thank you
Glad you enjoyed it. Matt shared a lot of great perspectives!