I don’t really believe this is accurate. Yes, some people work better and are more “relaxed” working from home. Others are less productive, less communicative, and regardless of working from home or office - supply chain struggles these past 2 years are insane. I’m sorry about this woman’s experience but if I can’t get a customer a part for 3+ months, there’s nothing I can do about it. No matter how nicely I put it and whether I’m working from home or not.
Well explained Sandra and a good use of storytelling, hopefully helpful for those who 'don't get it' naturally.
This topic is still relevant on Customer Experience
I don’t really believe this is accurate. Yes, some people work better and are more “relaxed” working from home. Others are less productive, less communicative, and regardless of working from home or office - supply chain struggles these past 2 years are insane. I’m sorry about this woman’s experience but if I can’t get a customer a part for 3+ months, there’s nothing I can do about it. No matter how nicely I put it and whether I’m working from home or not.