The Customer Experience Remotevolution | Sandra Thompson | TEDxPCL

Sandra Thompson explores the levels of Emotional Intelligence found in REAL Remote Work and argues that the combination of these two skill areas could make Customer Experiences better for staff delivering them and the customers immersed in them. Drawing on personal experience, academic theory, and describing some new ideas on how to create meaningful emotional connections between colleagues and with customers, Sandra will explain how all of this thinking started with a new fridge freezer! An Emotional Intelligence expert. Sandra has dedicated her career to the up and coming theories of EQ, also known as Emotional Intelligence. SHe's going to be controversial in her talk and challenge the Status Quo! This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx

[@dswain1981]

Well explained Sandra and a good use of storytelling, hopefully helpful for those who 'don't get it' naturally.

[@CXintheCity]

This topic is still relevant on Customer Experience

[@christinaf5477]

I don’t really believe this is accurate. Yes, some people work better and are more “relaxed” working from home. Others are less productive, less communicative, and regardless of working from home or office - supply chain struggles these past 2 years are insane. I’m sorry about this woman’s experience but if I can’t get a customer a part for 3+ months, there’s nothing I can do about it. No matter how nicely I put it and whether I’m working from home or not.