Kerry Bodine, "From User Experience to Customer Experience"

We've entered the Age of the Customer - an era where a focus on customers matters more than any other strategic business imperative. With this shift, the business discipline of customer experience (CX) has emerged. There are very real and beneficial connections between CX and user experience (UX) -- however, there's been little to no convergence to date.
Few people in the CX space talk about (let alone understand) UX, and the UX world seems largely disinterested in non-digital touchpoints. UX professionals are poised to flourish in the age of the customer. But customer experience is charging ahead - with or without you - and to succeed you'll need to align your work with broader CX initiatives.
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WebVisions Portland
May 23, 2013
Online at www.webvisionsevent.com/

[@RaphaelaLaurean]

This was an incredible lecture. Thank you for posting.

[@lucacavalcanti8924]

Very good presentation about C X !!

[@akhomraven]

Excellent!

[@designthinkingwithgian]

Age of the customer? It's always been about the customer, it's just about companies getting more savvy in communicating and romancing them in this new digital age.

[@vorapinit]

If you can make overdue collection work receive high score on customer experience, you could fly to the moon without spaceship!
Way to go, CX. I love you.

[@AtropixKLoop]

Customer Experience Worth Billions Of Dollars
Wonderful Way To Incorporate
Better Learn To Program Programs
That Work And Fit
The Needs You Get
*possibly to be continued ; )

[@Potenti4lz]

Sounds like other companies made a field to get on Apple's level at 12:00.

[@AtropixKLoop]

// #WhatsTheNameOfTheLovelyLadyTalkingQuaterOfAnHour

[@AtropixKLoop]

Sorry Kerry ;)
Just saw a John Deere Lasershow From 2012
And Always Receive Calls For Compensation For Not Winning
'cause playin all the time
Kisses Mario

[@AtropixKLoop]

// #HaileyVirUs I forgot ; )