Customer Success Webinar - How to Design Your Customer Journey

Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she discusses "How to Design Your Customer Journey".
Whether you have had your Customer Journey up and running for years or you are just thinking through how to create one, this session is for you. Kristi will share her process around journey ideation, creation and execution to create an outside in guide to support her customers in achieving their business objectives.
Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she has helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi is currently the VP of Customer Success at ClientSuccess where she manages the post initial sales customer journey.

[@charankumar4509]

This was the Best Presentation......Great Way of explaining.

[@hbpasley]

Kristi, I really appreciate your step by step approach to CX. Taking the mystery out of how to build customer-first business is so helpful for everyone, especially those of us in professional services. We might replace the word "customer" with "client", but the steps are all so relevant!

[@TheShpeaker]

The content is amazing and context next level. My new favorite go to as I help develop my customers journey. I really identify with Customer Objectives Review. This is what it’s all about. What are we aiming to achieve while keeping it dynamic.

[@scotthardy5818]

Hi. Great presentation and materials. I am just starting a Customer Success function at a 3 year old startup, and I would love to get a copy of your slides/templates from this webinar. Thank you!

[@tanvira.8514]

Excellent!! Thank You

[@axmain3655]

This is awesome

[@dnbuk3111]

Great stuff. Thanks

[@deepk82]

Can you share the PPT pls?

[@chedrickmaghanoy5567]

i with this vid have time stamps