1. the product is not enough, the client needs to change processes to use and optimize 2. you need to sale not only new product, you need to build engagement. 3. you need to have a new story and the next step ahead of the product.
Wow! Great talk, and so insightful. There's a lot to take away from this video, but something that resonates with me a lot is 'technology does not transform organisations, process change does'. And the challenge here is getting this process change right.
I've got a presentation to do for a Customer Success Manager interview tomorrow and this has given me new ideas and ways to add value to the presentation so it's more compelling and useful. Thank you for this video! :)
Thank you! This was great. The focus on tailoring answers with transferrable experiences (when you don't have a CSM background) was great. I downloaded your guide also! Thanks again!
Would it be possible to have access to the research Greg mentioned? Where can I find the data? I've been trying for months to find data online that shows how Customer Outcomes are more important than customer happiness or delight in driving retention, but I couldn't find anywhere research that showed that, nor could I find Greg's research.
"people dont leave because they have a reason to leave, they leave because they no longer have a compelling reason to stay"
For sure.
Thank you!!! amazing Talk ,
very insightful and useful talk :)
We're so glad you got value from it! Was there something that resonated most for you?
Great talk.. but I think the 3 essential insights were cut out or not included. I was waiting for that
What are they specifically?
1. the product is not enough, the client needs to change processes to use and optimize 2. you need to sale not only new product, you need to build engagement. 3. you need to have a new story and the next step ahead of the product.
... WOW - 6 stars
Excellent clip
Fantastic presentation
I'm just flabbergasted right now, this has got to be one of the most intellectual videos out there about what true customer success means... Just wow.
So glad you enjoyed it!
Wow! Great talk, and so insightful. There's a lot to take away from this video, but something that resonates with me a lot is 'technology does not transform organisations, process change does'. And the challenge here is getting this process change right.
I've got a presentation to do for a Customer Success Manager interview tomorrow and this has given me new ideas and ways to add value to the presentation so it's more compelling and useful. Thank you for this video! :)
Thank you! This was great. The focus on tailoring answers with transferrable experiences (when you don't have a CSM background) was great. I downloaded your guide also! Thanks again!
We're so glad you found it helpful, Nancy!
Wow, can who whisper to all SAAS and technology partners out there.
Impeccable video on Customer Success. You really hit the nail on the head. Thank you.
Thank you, it gave a new perspective to look at churn.
This was so engaging! Thank you!
Greg, thank you for your contribution 🙏🏾
Would it be possible to have access to the research Greg mentioned? Where can I find the data? I've been trying for months to find data online that shows how Customer Outcomes are more important than customer happiness or delight in driving retention, but I couldn't find anywhere research that showed that, nor could I find Greg's research.
Had any luck finding the research?
It’s in that book he mentioned, Effortless Experience
Very insightful and interesting!
Thank you for sharing!
great stuff
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