The truth about Safelite Autoglass. How they scam their customers
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- เผยแพร่เมื่อ 8 ก.ค. 2024
- Safelite Autoglass sells windshields of inferior quality manufactured by a newly established in the US 'American factory' featured in president Obama's 2019 documentary on Netflix. How to get through their conveyor belt of misleading follow up "warranty" service appointments designed to spend no resources on fixing the problem and make you leave.
Fuyao, auto glass, safelite, scam, quality control, lifetime warranty, Pilkington, American Factory, China, US factory.
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Please make sure to like this video if you find it helpful as a consumer of autoglass services. Looks like Safelite and Fyuao representatives who watch it contrubute to dislikes. Help TH-cam promote this video and reach regular people!
I’ve been a Safelite employee for quite some time. Message me and we can set up a time to go live and expose everything. Goodluck buddy.
@@chickentoes3635 hi, thanks for messaging me, my understanding is the way they install the rain sensor on the windshield has to do with how it performs and whether it gets an erratic pattern! Also, after they authorized windshield replacement all of the issues disappeared so I assume Safelite has a big contract with Fuyao which produces variable quality glass depending on a car.
@@kirillkostyanovsky62 you will need to use a silicone based wiper blade to fix the noise issue.
You are THAT customer.
Most annoying customers ever.
So: 1) your rain sensor was moving faster when rain started to hit faster (because you were moving)
2) dealer uses Safelite or other glass companies to install the glass
3) Safelite will buy glass from the same place the auto manufacturer does usually. It doesn’t have the logo of the manufacturer is the difference. In fact sometimes you can see where the glass maker grinded out the “Volvo” or car logo because they stamped to many as OEM.
4) we don’t have any wax that we put on. We may clean it as most. If they did put anything on it it was buffing compound, to try to make the wipers work smoothly.
5) what do you mean the wipers shouldn’t drag the water??? 😂😂😂😂 that’s how wipers work. It moves the water.
6) you’re also supposed to change your wipers every 6 months to a year, so you could have needed to change them. Glass doesnt squeak, whatever is rubbing on it does.
7) Fuyao and Pilkington are both OEM quality glass. Fuyao currently has the OEM contract for the Silverado. Pilkington has OEM contracts for other vehicles. There are significantly different prices between OEM and “aftermarket” glass, where the only difference is the stamped logo.
8) you’re absolutely ridiculous 😂
Right? Safelite just left my house and I am completely satisfied! They even washed ALL of my windows. Wouldn't accept a tip either!
I'm a technician for Safelite Autoglass and I can confirm 1-7 of this post. The only thing I see wrong here is if your wiper blades are squeaking, than you are in need of a new set.
Also, the closest thing we have to "wax" is a product known as Rain Defense, which is a similar product to RainX.
I'm thinking the squeak is mechanical and he bent something removing the old wiper before he broke the windshield.
With the rain sensor, it's my bet that he never really paid attention to how it functioned until after his windshield was changed and then he obsessed on it.
Safelite has a lot of great technicians and thank God they stopped manufacturing the crappy windshields they use to make,lol.
The main issue with Safelite is their unfair market practices from being in bed with insurance companies. This unfair market practice of steering customers to Safelite desperately needs to be regulated by government.
The other issue with Safelite is that they are owned by Belron Industries out of South Africa so if you are in the US, you are sending money out of the country by doing business with Safelite. It is better to support small local glass shops and keep American dollars in America.
@@hwwelds9050 Even though I work for Safelite, I agree. The problem with local glass shops, there's little to no quality control. I have removed many many dangerous instillations and it drives myself to be the best technician I possibly can. In my opinion, this industry as a whole needs to move closer to other trades with real certification processes.
Next time come to Safelite and ask them to put your wiper blades on so you don’t break your windscreen
I am a Safelite technician out of California and I can tell you this has nothing to do with the windshield. The squeaking is coming from your wiper blades. Your door glass is made out of a different type of glass than the windshield. Your door glass is made out of tempered glass while your windshield is laminated glass.
Красава Билл, всё по делу. Человек просто дупля не отбивает.
But when a pair of windshield wipers costs $50 which is near if not the top of the line blades, on normal glass they don't squeak. Also the fact that the Safelite technicians that he interacted with simply tried to put wax on it especially when you're not supposed to do that according to the manufacturer of the vehicle is absurd.
@@jessesimpson777 if you think $50 windshield blade are expensive you’re Trippin
@@antnope3042 anything other than the PIA Si-Tech wiper blades tops out at about $50 dollars for 24-inch blades. The Rain-X Silicone Endura for example costs roughly $26 for 1 blade. Anything else is cheaper.
Billy, Satellite replaced windshield with OEM glass and it was distorted badly on drivers side. Why does this happen?
dude, the wipers speeding up has to do with you speeding up in your car. It's initial slow start is because you're at a stand still.. once you start to accelerate , so does the wipers because you're going to be coming in contact with more rain. Also, safelite has nothing to do with your windshield wipers squeaking against the windshield. Man.. Complete Karen
Fuyao is actually rated among the best replacement glass options by the manufacturers themselves and the everything safelite did is textbook by the manufacturers for diagnostics, pilkington is just another glass supplier and maker who also makes what is considered OEE glass, not aftermarket not OEM. The film safelite applied is made by pilkington and other glass supply companies and is designed for use on the glass, what you were told by the dealership is not necessarily the case, the mechanic at the dealership might be trained in that particular make of vehicle but is not an expert in auto glass. If the dealer had simply hooked up the cars on board dish system they could have just recalibrated the rain sensor so it would work appropriately with the Fuyao piece of glass. As for the squeaking it sounded the same on both windows, but try a new pair of wipers the old ones mold to the shape of the old glass so changing them is just like a new pair of shoes, but nice they break in they are fittted to that piece
Yeah, sorry but I'm not forgetting the time where Fuyao put a blue tint band straight through the fuicking camera window. _great_ QC 🙄. I'm not saying Fuyao is the worst. But they damm sure ain't great
@@breakfast7595lol what windshield was that on
Today, I had an experience at Safelite. Two small cracks in my windshield. They asked me to sign a release acknowledging they could crack the windshield completely when trying to repair....and that is exactly what happened. The clerk said "oh, you now need a new windshield which will run you about $700. Do you want to submit to your insurance"? I left and went to Delaware Auto Glass. New windshield $300.00. Why were they trying to charge me double? I won't recommend them to anyone.
Same thing just happened to me
I work for a Safelite shop and I hate this company, looking for a new job ASAP. Pretty much everything you say about them being scam artists is true, and they love to overwork and underpay their employees, as well as intentionally disorient and confuse new customers so that they just pay us and move on. NEVER put your credit card on file for the job unless it’s completed and satisfactory. 15% of the time the chip will crack out during repair, and Safelite executives are so pushy about invoicing, you’ll likely get charged by accident, with 30 days to refund you. It’s awful.
But also from a customer service stand point, you are the worst kind of customer we get. Fortunately our management hates working with people like you so much, they’ll do a warranty for OEM right away. I cant believe you broke your windshield changing the wipers, that is too fucking funny. This video is two years ago, hope you are a wiser person now.
Interesting, I had a similar experience working there. I remember when they wanted me to install a single piece gasket set windshield on a Volvo BY MYSELF AT A CUSTOMERS HOUSE. I really should've called OSHA on their asses over that. Fuck Alex Abrejo (the 'manager' in the ABQ market). Dude is a straight psychopath and gives zero fucks. I watched so many people get injured there over the unrealistic expectations. Myrna (HR) was also a POS who acted like she cared but would throw you under the bus to your managers. Not to mention the company was scamming insurance companies with the whole ADAS shit. Which they found out about. Most people would take a picture in front of the stand and not do the calibration. Even after they 'resolved' that they still sent me out to the airport rental agency to do the 'calibration' on ground which was unlevel.
Today is April 9, 2024. I went to Safelite this morning to fix a half inch crack. My crack is now over 3 feet long. They broke my windshield while fixing the crack and they tell me it’s very common. Is this true you say you used to work for them let me know.
Lmao... let me give you my background I am a diesel mechanic and previous dealership auto tech. I assume you think the dealership part was better... lmao. The department of transportation regulates how windshields be manufactured in the United States in order for them to be street legal. That includes manufacturing process, materials used, specifications and testing process. The reason they install aftermarket parts is because that's all insurance companies will cover(OEM parts DO COST WAY MORE!) and the only difference in the two parts is copywritten logos. There is no one at a dealership that is glass certified when a dealership "installs" a windshield they call a glass shop(usually safelite) to perform the installation. Safelite is not a franchise they are a chain hence "national" warranty. The reason why the dealership will say the windshield is "bad" is because newsflash THEY ARE SALES PEOPLE THEY WILL SAY ANYTHING TO SELL YOU THEIR PRODUCT!!! Dealership sales people's are the lowest of the low they have no soul. The reason why you hear a difference in the sound of the windshield vs the door glass is because the windshield is a laminated glass and the door glass is a tempered glass(break it and see the difference I dare you). And the reason why your wiper and rain sensor never functioned properly IS BECAUSE YOU DAMAGED THE WIPER ARM WHEN YOU DROPPED IT ON YOUR WINDSHIELD LIKE A WEAK GIRLY MAN AND THE DAMN THING WASNT HOLDING THE BLADES ON THE WINDSHIELD AT THE RIGHT ANGLE AFTERWARDS!!! You know what else might have fixed the problem? Buying premium wiper blades that don't squeak... you sound like a huge entitled whiny Karen... I would tell you where the bolts are to make adjustments on your wiper arms but seeing as how you can't even install a windshield wiper blade properly I doubt you can do that without breaking something... if you ever get a flat tire and AAA isn't available I imagine you would just sit on the side of the road until you die of exposure... you sir fail at life and manhood.
Well said.
Geico made an appointment for them to fix my windshield today. They said a Tec would be at my house between 12-5 Pm and as I write this, nobody has showed up after making me leave my car keys in the car all day. They don’t even communicate with you. They simply leave you in limbo wondering what the heck is going on. Act like they’re doing someone a favor yet they’re paying for their services. So disgusting. I called and told them I have to be at work by 6Pm and I’m here still waiting 😡😡😡
I’m returning my truck to them assholes this morning. Was late af coming to my home and didn’t even seal my shit right. Get on the highway and there’s a loud ass whistling noise.
The windshield squeaking from the wipers wouldn’t be because of Safelite, it would be because of the company that made the glass. Safelite doesn’t make it a glass, there are many different companies that make the glass and sometimes they can be distorted so that could be the reason
So the video you showed of them testing the rain sensor shows it is working fine.
I definitely never filled out any tech surveys. It’s not the techs’ fault that they work for a company which makes them install glass that doesn’t work well with rain sensors.
@@kirillkostyanovsky62 the glass works fine with rain sensors. Your rain sensor may have issues but it isn't the glass.
@@michaelkosak1300 what would he your best explanation that Pilkington windshield worked better with the rain sensor than Fyuao? I recently found another Volvo XC90 with Fyuao windshield with similar erratic pattern in rain sensor mode, and making the video comparing the two. What are your thoughts?
You literally proved yourself wrong in the video of them testing the sensor. The squeaking is from your wipers not the window. I’m not safelite tech but I am a windshield tech for another company. They didn’t do anything wrong to your car or windshield. If you’re this picky then you should stick to having the dealer work on your car from now on. Oh and FYI, whenever you do send your car to the dealership to get the windshield replaced, they call in a sub contracted company like safelite to replace it. 😉
How many times did you change the wiper blades. Wiper blades will cause that problem you have to have the right right front legs for that windshield I had the same problem with wiper blades squeak and drive you crazy a new pair of wiper blades went away
Safelite is not oe glass. Best go to the dealership and get oem glass and have the dealership install that. Instead of going to these garbage third party shops that claim to know anything. These shop owners will sell you cheap quality parts but charge alot. I used to deliver parts to shops and these shops would claim theirs parts are top quality that is not the case. These driver knows where they get their cheap parts and sell it for more
They sure don't. If your getting your glass from the dealership say example toyota. The glass will have the Cars manufacture printed on the glass. All my windows have the cars manufactured on the glass aka toyota. Safelite doesn't. More of this bull shit shop non sense
@@Adobo_speed expect the dealership doesn’t install the glass. They subcontract other companies to install the glass for them. The dealer doesn’t do anything expect provide the glass. And alot of times dealer oem quality isn’t what you think it is
I do installs all the time for the Ford dealership right down the street from the glass shop I work at. The dealership never installs windshields for customers. I do it for them. If the customer wants, the dealership will just "refer" them to us for a cheaper alternative if they want it cheaper if the windshield is too expensive for the customer. Sometimes the oem windshield cost itself can get too steep for some.
I've used Safelite twice so far to repair a chipped windshield. As a matter of fact, the second time was today and I'm happy with their work. The rain sensing wipers on my van have always been strange. Since day one when I purchased my van they would slow down and then suddenly go crazy for no obvious reason. Like the auto start/stop feature I stopped using the auto rain sensing feature because it's nonsense anyway. If your wipers make noise try cleaning them with rubbing alcohol and use Nu Finish car polish on your glass. Or just switch to silicon wiper blades.
Silicone wiper blades are _much_ better
I have rain sensing and the heavier the rain the faster the windshield wipers, makes sense. If the wax or sealant gets on your windshield it will allow the windshield wipers to move more freely in that area until it is removed by washing or the wipers taking it off
Did it leak though 🙄
I’m a autoglass owner Safelight glass is no good cheapest out there ...Pilkington... pgw the best
Is this Satire?
I see you have an XC90. I bought one new in 2003 and kept it for 15 years, and during that time was extremely disappointed in the rain sensor. Not even close to rain sensor performance in my Mercedes.
Was your windshield original?
@@kirillkostyanovsky62 Yeah. It was original and never replaced. Mine had the old style bracketed wipers though as it was a 2003. Not sure if that had something to do with it.
Lol im in a safelite training class right now we are laughing our asses off at you right now bro change your wipers and stop rubbing windows for no reason😂😂😂😂
The only issue here is absolutely nothing. Rain sensor works as it should.
I don't work for safelite but man I hate having customers like you ...
odd cause Safelite out in nevada wanted to charge 1,100 or some wild shit another local company got the windshield from dealer heading now to do the work for a grand smacker total of 520
When the wiper blade arms where removed when glass was replaced the tech reinstalled the wiper arms back on too tight
I just started working at a satellite. From what I have seen satellite has it's a procedure for installing glass. It should be strictly followed because it is has been developed from many tests and studies and follows the manufacturers of glass, products, and equipment instructions on regulations and safety standards. But sadly many techs do not follow these rules to speed up the process. There should be more accountability within the company for sure.
I am being trained for 8 weeks in a shop with a master tech that follows the rules. And have to read through a whole manual and go through many other training programs. Then have to pass multiple tests, and you have to re-test every few years. And once I am trained will go off on my own only doing a couple of jobs a day. Encouraged to take it slow and do it right (new techs are given more time to complete each job.) And I will only be doing jobs my trainer(s) believes I am capable of completing. The company has good standards and procedures. But people sadly will always choose to act against rules and risk doing a bad job and in this industry possibly someone's life.
I would say all in all Safelite is a good company and I am happy to be working for them and will personally always do the best job I can to ensure a proper and safe install. And if I make a mistake I will fess up and fix it and or make sure it gets taken care of by the proper person depending on what it is.
Safelite does take care of its customers, I have seen it first hand. Sorry, your experience was not good. I am glad it finally got taken care of.
Thanks for your story! I am hoping the company standards will change to address the issues like that directly with customer instead of having to go through customer satisfaction at headquarters!
I have had a terrible experience with safelite. They redacted the responsibility they previously have taken for their errors, and claim that the water damage before was their fault but not the corrosion in the exact same area... They claim it must be my sunroof (which they claimed before), though 3 separate collision and mechanic shops have inspected the sunroof and say it must have been the windshield (which we already knew). How do I proceed? This repair will cost me around $8000, but I will not pay it because it is their fault. I would love your opinion James and Kirill. I am at my breaking point and know I must talk to my attorney if safelite doesn't act quick. In this case, I will have to sue for the price of a new car and the damages they've caused me as well as attorney fees. I am estimating that this will be around $90,000 total.
the rain sensor is the most stupidest invention ever its just a useless headache what ever happened to just turning on a switch are people that lazy
The rain sensor is working exactly like it's supposed to. When you initially turn them on they start out slow. Once it senses that the rain is not stopping and heavier then it will begin wiping harder, obviously. Then as the rain stops it slows down until no more rain is sensed. Just about every rain sensor acts exactly how yours did. You probably paid a deductible if you went through insurance. Your insurance chooses what to put in your car. Not Safelite. They do what insurance wants to pay for which is the cheaper option obviously. You just sound like a nightmare customer to be quite honest. They were happy to help you multiple times, didn't leave you in the dark.
If you watch the second video you will realize I paid out of pocket. And the rain sensor on the new pilkongton windshield works completely different (wSy better and no erratic pattern) compared to Fuyao
@@kirillkostyanovsky62 its the same rain sensor. The rain sensor stays with the vehicle when a windshield is replaced. A new one isn't put in with the new windshield.
@@michaelkosak1300 lol if you even go into Volvo catalog at like volvopartswebstore 31217879 is windshield with rain sensor and 30674382 is without. They are definitely idiots for making two types of glass
@@kirillkostyanovsky62 there are some Volvos that don't have rain sensors. Thats with most cars there are several windshields for each vehicle model.
Used them twice they did a great job....
They only installed a functional windshield after a year of complaints! Maybe your cars don’t have a rain sensor?
I don’t know buddy. I just went to Safelite this morning and they did a $1,700 windshield replacement and recalibration and I’m super happy with the job.
Why would people use Safelite when it’s like 3 times the price as everyone else ?
This guy is a joke. Your insurance company only pays for oem glass unless the car is two years or newer or you pay the difference of oem glass. Fuyao makes glass for major car companies also. Pilkington is also an after market glass manufacturer that also makes windshields for major car companies. That noise could of also been from water repellent chemical installed onto windshield 🤷♂️
I just put in an application for safelite since I got fired from my other job. I’m hoping they train me right so I don’t fuck anything up.
I’d be curious to know if there is at all any difference in the cost of OE and aftermarket windshields as per Safelite
@@kirillkostyanovsky62 yes there is. OEM is always more expensive. You’re paying for the logo
Kirill Kostyanovsky a huge one. Especially if you own a BMW or a Jeep.
@@kirillkostyanovsky62 yea it’s astronomical. They pay like 8-30$ for OEE, they wouldn’t be is business like they are if they only used orm
@@kirillkostyanovsky62 It is definitely not just the logo you are paying for. The quality of glass, even though it could be the same manufacturer as the aftermarket brand is noticeably different.
I did the exact same thing cracking my windshield
Issue #1 is China produces cheap crap no matter what factory they are pumping the garbage out.
Also because safelite works side by side with insurance companies like Progressive, and they are only going to put in the cheapest allowable product to meet warranty and insurance spec’s.
The real scam is how they change quote prices based on if they think you have a promo code already
Exactly. They hope you don't notice, and if you do right after the purchase, they don't honor it. I went back next day because I could have easily had $80 off, and they said "Sorry, nothing we can do," pretending like issuing a credit for $80 is rocket science. They are a scam.
Safelite AutoGlass locations are not franchises. They are all corporate locations
Thank you for this video. You are quite thorough and detailed, which many don't appreciate or have the patience or intelligence for. I respect your concerns, analysis and investigation. I was considering using Safelite to replace my vintage BMW's windshield, but after research and speaking with a reputable restoration/body shop, they said Safelite is about volume and speed resulting in shoddy work - and that they have had to repair rust, which formed after Safelite's work, around the A-pillars are top frame of windshield of other cars.
Thank you for your comment! I think the more actual car owners watch this rather than Safelite employees who are trying to simply defend themselves at any cost the more value it will bring over time!
D-bag
Just dont by sensitive cars with rain sensors
I gotta watch this one every once I a while when it pops up. Just to remind myself that I am crazy. Not this crazy though haha. Ya Fuyao should call a competitor company Pilkington and ask for tips on how to make better products. Good thinking. Aftermarket glass manufactures could not build windshields to OEM spec if they wanted to. Read this statement.
So, unlike OEM auto glass, aftermarket varieties are products of reverse-engineering - the manufacturers must do some research before coming up with the right measurements for the glass to fit the car. They are not able to consult with the manufacturers of the original windshield.
Remember that aftermarket auto glass is not and can never be 100% similar to OEM or original windshields. This is primarily the result of copyright laws, which do not allow aftermarket manufacturers to copy the design (and specifications) of the Original Equipment Manufacturer windshields.
Do your research before you buy a product. Or go with the more expensive OEM option if that suites your needs. Don't whine about it.
Title should say, "NPC Karen complains about rain sensor that works fine!"
I know it’s funny, but the new windshield worked way better!
You said you had the original wipers still. Buy new ones.....
The wipers are original as in “Volvo” original, I specifically bought new wipers twice to try to remedy the problem with no success clearly until the windshield was replaced. Are you a Safelite employee by any chance?)
“Now it’s dry” as there’s clearly water still on there lmaoooo
“Should be done wiping” then bam the wipers stop lmao.
I guess Volvo owners are worse than bmw owners
Go ahead and change your name to Karen after this video dude
If you go to the dealer to get glass installed they call a glass company to install it. Not saying aftermarket glass isnt sub standard to OEM but once you start driving the rain is hitting the glass faster. The wipers will then move faster. I dont believe Safelite is a franchise either. Rain sensors dont stop right away. From what i see it looks to be working properly. If your getting irratic wiper behavior thats a different story though. Pilkington is not gonna give the competion tips on how to make better glass. Pilkington glass has gotten crappier over the years too. I was an autoglass installer for about 20 years.
DKStudiosful the pattern was definitely erratic, and even then new volvos now all being made by Geely are using fyuao glass for the side windows only, front and rear are reserved for more reputable companies.
All glass is made by these companies the auto manufacturers farm it out Fuyao is oem on a lot of vehicles
@@kirillkostyanovsky62 What type of glass would you like? Maybe drive your car back to the factory and see where that gets you... C'mon mannnn... You got some shitbox Volvo.Get over it. Life goes on.
You are out of your mind lol. Stop buying foreign cars that are too smart for you 🤣
This is the kind of person who probably returns everything he buys because he will find a problem with it.
If you choose to use this co, good luck!!!!!!!!
Thanks for wasting 15 minutes of my life over a stupid rain sensor that appeared to be working fine. And as for the glass quality differences between Fuyao and Pilkington there isn't a significant difference. Both are usually fine. Pilkington doesn't have better quality control from my experiences with exception of glass for certain Honda models that have a forward facing camera. Pilkington seems to be the best brand for those models for calibrating the camera after install.
Your a special breed. 15 minutes of complaining about a sensor. It's your wipers do better research next time.
Rain sensor is fine. They shouldn’t have a put the wax on the window but this guy is very misleading
The rain sensors are not produced by the glass manufacturer.
Surprisingly different glass manufacturers get different rain sensors if one is bad and the other one is good
Rain sensors are not made by the glass manufacturer.....
@@kirillkostyanovsky62 we carry rain sensor pads but the rain sensor itself is never replaced by the glass company. I dont know where you are getting your information
So if that happens with a glass company if you break it that way it’s never covered by warranty by “user error”. However, Safelite will train a guy for 3 weeks and make him do the job alone if he or she passes the test even if he’s never worked on that year make and model....... #safelite #rookies
3 weeks? Not accurate
Every tech works on cars they never have before, even if you have been doing autoglass for 30 or 40 years.....
@@smit56311 i get something new pretty much every week. Lol people crazy
It's not 3 weeks of training lol you clearly don't know what you're talking about.
It works fine. Stop being so difficult. Get new wipers
I install glass, but not for Safelite. A huge percentage of Safelite employees are inexperienced and young and they have a high turnover rate. But some of them are good technicians. Issues like the one's you're experiencing are not indicative of poor workmanship and you seem to have gotten lucky with the workmanship from Safelite. The reason you're getting backlash in the comments is you paid bottom dollar prices expecting top tier work and did nominal, extremely surface level research into an industry and only accepted leads that supported a confirmation bias. Fuyao is THE aftermarket glass used in the industry. Pilkington is good but sometimes has availability issues. There's far worse parts like XYG, custom glass solutions or saiscam that get used all the time. This whole video reeks of an under informed man with entitlement issues complaining that the cheapest install wasn't 1000 percent to his standards and is going to make everyone's life miserable because of this.
For everyone who disagrees with my appraisal of this situation, know that rain sensors are stupid and rarely perform as advertised even on new vehicles. Turn them off and manually turn on your wipers like a responsible adult. And also sometimes wet glass and rubber squeak when rubbed against each other, get over it. Next time pay for the best parts to be used and let the company know you're very particular about your car.
I hate that I agree with Safelite in this instance, because they have so much to actually criticize.
There's a movie on Netflix Clay you probably seen but you would like it. It's about the Fuyao plant in Ohio. The Chinese people trying to get the Americans to work as hard as the Chinese it's quite entertaining. If you do auto glass it's a must see! Cheers -Joseph
You need to find something else to invest your time in man 😂 if this is what bothers you I don’t know how you’ve made it this far in life. Your rain sensor works perfectly fine.
They also scam insurance companies BIG TIME. Some vehicles have a camera in the window known as a forward collision camera or lane departure warning system. Some of these cameras need to be recalibrated after the install of the new window. Some however do not need to be recalibrated as they recalibrate themselves. Safelite claims that ALL vehicles equipped with a camera needs to be recalibrated regardless of wether they do it themselves or not and safelite would take that stance seeing as how they charge 300$ per recalibration they do not care about anything but $ believe me I would know having worked there for 4 years it’s a shithole company
Wow they are even crazier than I thought!
Dude every windshield needs to be recalibrated if it has lane detection safety systems. Yes GM vehicles technically automatically read the lines but it isn't 100% accurate until the system is recalibrated and if anything it is a safety feature, it removes liability from Safelite. And it's not just Safelite any reputable glass company should and does recalibrate the safety systems on every replacement
You can absolutely opt out of the Recalibration. Its not required. Its suggested and heavily recommended. Your vehicles manufacturer will also recommend the same. So try again
@@jonstyles5707 You’re completely wrong about that clearly you don’t do it for a living. I can tell you that on these jobs that “require” recals that I drive the vehicle before I remove the window to familiarize myself with the way that particular vehicles camera operates. Once I’ve done that I remove the window and install the new glass and I drive it once again and low and behold it works perfectly no difference in the way it operates whatsoever so I know that’s a lie. Like I said either you don’t do it for a living or you’re one of the managers or higher ups that propagates this bullshit. Once you plug the encore machine in and initiate the recal THAT is what causes the vehicle to need a recalibration not the removal of the window. Besides I’ve spoken with individuals that own their own auto glass shop and even they have confirmed to me that recals are not required unless you unplug the camera. I’ve been doing these recals for about 4 years and believe me it’s a money making scam I’ve done literally almost 2000 recals. I have no real issue with it I mean if they want to scam their customers fine just keep me out of it because all they’re doing is making my jobs harder and you’re doing the same by naively devouring this horseshit.
@@automotiveglassreplacement5922 I've worked in auto glass my guy. They can opt out of having the glass company doing the recalibration and have someone else do it.
I would not recommend to my worst enemy!
You'll NEVER get same day service! Appointments are usually 3-4 days later, with poor quality glass and the work's done by a flunky.
So you want safelite to stock every single glass for every single car so they can provide same day service?
People honestly think Safelite just have 1000+ windshields just sitting ready to go at any given moment 😂
First world problems.....
exactly
I been in the auto glass business for about 7 years and your just triping out bro ur to sensative and just have to much time on your hands , and just wana have a reason to make a video
You want OEM or Aftermarket. You Paid for the cheapest so you get fuyao. Stop making up bs. Aftermarket is cheaper than OEM..
I don't work for either company but have been in the autoglass industry for years now and all I'm seeing here is someone who wants nothing but OEM. I deal with customers like you all the time and all of you are the same "ehhh I think I know everything and nothing is better than OEM, here's some bullshit excuse to get my oem glass installed". Your rain sensor is working fine. You say you can hear the difference in glass from the OEM side window and the fuyao windscreen. Your side glass is tempered and your windscreen is laminate glass. You will hear a difference. So in conclusion... Everything was installed correctly in perfect working order and you have pissed off alot of autoglass techs everywhere just because you wanted your way...
So I think I have figured out what's going on. 1. You are upset because a documentary told you fuyao glass is sub par next to pilkington.
2. You didn't replace your wipers when you got new glass so they squeeked. Safelite tried to remedy that by putting stuff on the wipers to help them glide smoother across the glass.
3. Your vehicles rain sensor which is working fine in all the clips you shared somehow is not working properly. I get it now.
I will make sure to dm you more footage of the sensor not working properly on fyuao glsss - email me. And I change wipers every 9 -12 months for original Volvo ones. Not funny
Also sounds like you work for Safelite or have some steak in defending them
@@kirillkostyanovsky62 you are really stuck on that rain sensor. It operates fine in every clip you showed where you stated it wasn't working.
This dude is full of it
Just another person that probably isn't happy with anything I see nothing wrong here at all. There is always that one guy that has a problem with everything 🙄
Lol you’re wrong! They fixed it and it works correctly now
@@kirillkostyanovsky62 my apologies then lol glad you got it figured out. Hopefully my windshield replacement appointment goes well getting it replaced on the 28th
Stop complaining and go to the dealer ship if not happy with the job ......
Karen.
safelite is no good
Safelite are NOT FRANCHISES
youre the absolute worst kind of customer🤦♀️
Fuyao is a brand Mercedes Benz uses and you incorrectly made a false video because you had a bad experience with a replacement. I use FYG and Pilkington is NOT a perfect brand. You sir made a video that is misleading. I hate Safelite but they did not scam you with a FYG brand. They failed on how to approach the problem. But again I use FYG and prefer it than any other brand. That sucks you had to go thru that experience but your video is completely misleading. I’m 5 stars on yelp vs Safelite you will see is on 2 or 3 stars. That’s because there experience is on rookie status. Safelite love rookies and fire all there master techs. That’s there biggest mistake.
I should have mentioned that chances are fuyao makes OE glass for certain cars, that Volvo year/model OE is Pilkington tho. I bet Safelite is a Walmart of autoglass industry
Safelite are over priced
This man is flat out lying lmao
This is pathetic, whaaaa
Lol
Safelite is the worst!!! Use a local shop with good ratings
I despise Safelite, but you're as Karen as Karens get
Complaining karen 🙄
I got two windshields installed by them in the past 3 months. Quality work. But 24 hours realized they had a promotion to save $80, so I went back and asked if I could get that discount. They told me, "Nothing we can do, the sale has already gone through." This is 24 hours after purchase. I don't usually enter promo codes because I assume they are all scams and don't want to be accused of trying to cheat anyone, but realized a bit too late that this one was legit. However, they simply refused to credit me with a measly $80. Before this, I was about to recommend Safelite to anyone. Now, never. Will never go back. Lots of merchants would have understood my issue and lots of stores would have honored the discount because I just bought the windshield YESTERDAY. Hope Depot, whole list of merchants even honor competitor coupons (price-match) 30 days after the sale! However, I was told "Nothing we can do" and the manager was rude. He also knew I was an AAA member, but never applied my discount. Very disappointed with Safelites' business practices. Seems like they hope you don't notice the promo code or remind them you're AAA, and get as much money as they can before you do. Then if you ask them about it next day, "Opps, too late." That's not professional. I'm contacting Safelite head office.