Windshield Repair vs. Replacement Q&A With Safelite

You've got a crack in your #windshield and you're not sure what to do. First things first, call your #insuranceagent. They will lead you to a reputable glass shop like #Safelite.
Julie of Harry Levine Insurance sat down with Magali from Safelite to discuss why it is so important to hire a reputable glass company when you're experiencing an issue.
There are different types of glass and it's important to know the differences. There's OEM, OE, and OEE. OEM is the original manufacturer with the dealer logo. OE is the same but without a logo, and OEE is considered the 'off market' brand but still up to the same safety specs as the others.
When shopping for #autoglass it's important to use a #reputable company because they will put customer safety first. A lot of vehicles have advanced #safety systems and the glass will need to match that. A reputable company will know that systems will need to be re-calibrated to ensure the continued safety of the drivers.
A reputable company will also offer a warranty not only on the glass itself, but on the calibration of the systems.
Unfortunately in this industry, there is a lot of #fraud. Any time that insurance is involved, people seek out opportunities to scam people and their insurance agencies. If you see someone going door to door, approaching you in a parking lot, or pointing out damage that you can't see, run the other way. Shut the door in their face. Some scammers will even try to get you to sign an assignment of benefits. Do not sign anything before talking with your insurance agent. That's what they're there for.
It's difficult to estimate a price because it really depends on the make and model of your vehicle but the range is around $300 to $2000.
Make sure that whatever company you go with has a 'repair first' attitude. In general, if your #damage is less than 6 inches in length and not in the driver's view or blocking advanced cameras, it's eligible for repair. Too many people replace their windshield because the company doesn't give them the option for repair. Safelite will always explore repair as the first option.
When in doubt, call your insurance agency. Harry Levine Insurance is your advocate.
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[@TR-yn5tb]

Good job. Thanks for the informative and timely video. Very much appreciated.

[@robschwartzenberger8337]

I would strongly recommend oem glass only. It may cost more but in the long run it's definitely worth it. Try to keep your vehicle all original and only use oem. Good luck.

[@tonyhwang3888]

My insurance has a coverage for OEM replacement(Benz windshield cost ~2K $.

[@mrsearch2491]

When they say ‘that’s a great question’

[@sebastiang7183]

I disagree on OEM vs OE. Even if made by the same manufacturer the OEM is going to be better glass because the OEM's has special contracts to slow down the cooling process for the glass making the skirt region strong and less prone to cracking.

[@cedricwilliams6229]

Oh magali I think I broke my windshield

[@vickyandersen8660]

Can women work? I’m pretty week but I just wonder if someone like me work at safelite? And not in the office

[@cedricwilliams6229]

Quiet down there Vicky lol

[@eduardmatinyan8567]

This is a very unprofessional company, my car’s windshield, I have paid $169 and they said they would fix it and my card windshield has gotten damaged and expanded and I will take a picture of it and put in in the down below and from my experience I could tell that this company can’t even fix a windshield.

[@joshriver75]

Safelite is a very shady company. They push for windshield replacement when crack repair is 100% viable and the safer and much cheaper option.
They also offer to be the middle man and handle your insurance claim, at which point your windshield price is up to 3 times the cost had you just paid out of pocket. They almost scammed me and my insurance company for $1370 for a $450 windshield they list on their own website. Upsale you on windshield wipers and hydrophobic coatings for ridiculous fees.
They have been sued in California for fraudulent practices and insurance fraud.

[@jamesgarde8495]

THIS IS TRUE 👍

[@carlosarancibia8438]

Ń

[@derrickrobinson9601]

Service is Bad

[@itshimhim2837]

Creep whole company.
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