Thanks for watching! Please consider subscribing to my new channel here: www.youtube.com/@jamminpcs. I'm trying to move the easier hardware stuff there so that I can focus on the more in depth troubleshooting and diagnostic videos here :)
You speak of things and do not show WTF /how to do it. BIAOS where and how show it walk every step, seriously very disappointed. also nobody is looking for solutions from a picture of you show hands on actions
Thanks very much for this video. My son switched his HP Victus laptop off during an update and i couldn't get it to load past the V page. Tried a couple of things on here and the resetting it to a past date worked. All good now. If it wasn't for this I'd have been forced to pay a repair shop God knows how much. Thanks.
Thank you for your assistance. The issue has been resolved. I modified the system configuration by changing the storage device from a hard disk drive (HDD) to a solid-state drive (SSD), which effectively addressed the problem.
Thank you...mine is an older desktop...tried a few things you said but nothing worked even after I changed the boot process. I ended up choosing 'reset to default' it now seems to be working. Gonna save everything I can to an external hard drive and reload factory settings. Thanks again 👍
Thanks a lot! 3 mins into the video and solved the problem. Turns out my boot priority changed from the SSD to the Harddisk that's why it didn't start. 👏
Thank you sooooo much!!!!!!! I am one of the lucky ones...followed your advice and unplugged the mouse, restarted and tadaaaaaa for the first time in months my HP laptop started within seconds!! Thank You!!!! Katja from the Netherlands
Great to hear !! Always here to help :):) I also just started another channel that will show general computer use tips as well as general tech tips. Feel free to follow that one too :) And if you would like to see a video on anything specific, just let me know :)
You got to drop a like, a comment, and a subscription if someone comes through for you like this guy just did. And I'm doing that right now🎉 Thanks a lot
Hello thank you for your help and support 🎉I have watched several of your videos and tried to repair my HP notebook myself. I have not had any success😢I really do not want to restart my laptop because I didn’t backup my files😢 my business plan and other family memories are on there but the problem that I am experiencing is when my computer starts up, it will go to the desktop screen, and from there it blinks to a black screen. I cannot access any of my files, nor push, the start menu when I push the start button the cruiser just spins I can get on the Internet, but I cannot open up any other files. I was trying to update my computer and it told me that my computer was not healthy enough so I did a reset but I chose to keep my files after I did that reset the computer has not been the same.
If the reset didnt help, I would back up the DATA you dont want to lose and then reset again, this time choosing the 'erase everything' option or a new install of Windows. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Hello thank you for responding!!! I’m am not computer savvy therefore I don’t know how to back it up. Is there a way to transfer my data? I continue to troubleshoot using your methods, So I took out everything that was plugged into it, the mouse adapter I had a SD card inside, and I even took the hard drive off the back. Now that I have done that the system try to boot up but it appears to be stuck. I don’t think I’m explaining quite well.😩🤷🏽♀️ what I’m trying to say the system will try to boot up normally and then it will freeze and go back to that black screen. I am going to send a video.
@@keshafrazier6395 If the HDD is removed, the computer has nothing to boot. The operating system is on the HDD. Reseating the HDD (the process shown here) is removing it and then putting it back to just make sure it wasnt loose.
Hello, I did the BIOS update but now I have a screen telling me the following product information programmed into the system board is missing or invalid all under system board: product name, product configuration, product serial number, product number, product family and system board CT number…is it the operating system that is junk since it passed all system tests?
Thank you so much for this video, this helped after I searched hours for a solution, read multiple official microsoft help forums and watched several videos. I thought it was a lost cause, but I followed your instructions and my laptop started up in seconds! Will be returning whenever I freak out over my laptop having silly little issues. Liked and Subscribed :)
The product name for my laptop is an HP laptop 15-dw0xxx. For some reason, when I turn on my laptop, there's a blue and white screen and it has a lot of numbers and letters. Then there is a rectangle and inside the rectangle it says "save changes and exit? " and on the bottom of the rectangle it says yes or no. And there's this terrible beeping noise when I turn on the computer. I'm very worried and I don't know what to do. Thank you so much, my dad got me this computer when I was 9 and I am 11 now. I deeply appreciate it!
Sounds like your on the correct video. Have you tried the steps seen here? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hello. So here’s a new twist on the restart problem: When “Restarting” (not power up rebooting, but the “Restart” option) my HP All in One shows the “Restarting” screen normally, then the screen goes completely blank and will stay that way indefinitely. So after much trial and error, I have found that to get the machine back to life , holding the power button down thereby forcing a power down, and then unplugging the power cord and plugging it back in, will allow a normal power up reboot. Obviously, I would rather not be doing Restarts this way! Any ideas?
For me I accidentally shut off my hp compute while it was resetting, I believe that might've interrupted it so now when I try to turn it on it gets stuck in a boot loop and I don't know what to do with it now. I also tried the steps you showed here, the results said it passed the HDD test, memory check and startup check, but it still stuck in the loop
If a computer looses power during a reset, many times, the operating system is messed up beyond repair. It would need to be reinstalled; How To Create Windows 10 Install Media for Free: th-cam.com/video/YbC4jZVwQm4/w-d-xo.html How To Install Windows 10 Onto HP Computer: th-cam.com/video/gRbRZ1WiQCc/w-d-xo.html How To Create Windows 11 Install Media for Free: th-cam.com/video/WIxDYRBVbmk/w-d-xo.html How To Install Windows 11 Onto HP Computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html Purchase Install Media: Repair Tools List Here: www.amazon.com/shop/pcmonkey
@@PC_Monkey Hello. For me, mine was working normal until today. I am able to turn my PC, enter my admin password, it shows the windows logo, show the loading icon, a black screen shows, then it then goes back to the loading screen, then it stops with the black screen still showing. NB: I am able to access my BIOS pages, and all those pages everything shows. But after booting and windows logo shows, it shows a black screen. After sometime, even the cursor shows and is visibly moving around. Any help?
@@placidopenitente5752 Unfortunately, I had to take it to a technician as all solutions didn't work. They had to remove the hard disk and put in another machine to try and recover my things. Apparently the windows was corrupted. I had two partitions. I could recover my data from partition 2, but lost everything in partition that contained windows because it couldn't open.
i had to use a windows install disk and use the repair function because the HP diagnostics system couldn't unhang a bad system update. ran disk diag from dos prompt, so hardware was good. did a restore from a restore point dated a few days ago and the pc boots up!
just downloaded call of duty ghosts yesterday, game runs well, not problem, I remove the game and go to google, after a while, my laptop freezes completely, so I force shut it down and go to sleep, then I wake up today, try to turn on the laptop AND BOOM! prepairing automatic repair for a few hours.
@@PC_Monkey yes, I have an hp, for some reason, it won't go to system recovery thingy, I did a hard drive test on bios and it says failed, I think my hard drive dead, so I just switched hard drives with my old laptop (i honestly don't have time to try to fix this), so I'm taking the (probably) dead one to someone who can confirm id its dead or can fix it, great video btw
Hey there! Thanks for making these videos theyre the most helpful i have found so far! I have a question, i have an HP x360 envy but after taking it home from work yesterday i tried to log in but i couldn't get pass the login screen that it shut down, i then tried to reinstall windows because i tought it was a windows issue but now it shuts down after the HP logo. When i try the "Memory test" on the HP test thingy (Esc on boot) it also shuts down, i dont really know how to follow up. Any advice you could give me? Thanks!
@@PC_Monkey the storage test just finish upfine, and the recovery options in the BIOS dont really do anything. I was going to open it after work to see if maybe the ram moved inside or something. Because i installed windows but the second it tries to boot it shuts down, but i can navigate the BIOS and the windows install thingy from the usb just fine Thanks for the answer, i really appreciate it! this problem got me kinda dumbfounded tbh
My hp pavilion desktop pc keeps restarting at boot screen it's not entering to bios or boot menu. Basically I think after 15 seconds or so... It's not entering to any menu, unable to boot from usb either. Please help
You are amazing! Thank you so much for the help. I am one of the people who's computer tries to boost with my keyboard usb. Wondering if you have a video on how to reorder the boot order list?
@GiveandGain01 1. I assume this happens at startup? Can you see anything on the screen during this? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Can you please help me with mine? I have an HP Envy X360 convertible and it was working and all I did was replace the internal main power battery pack because it wouldn't hold a charge to stay running more than 30 minutes. It turns out this model has no separate bios backup battery so I may have messed up the bios by disconnecting the battery. What it does is gets past the HP logo then gets stuck on a black screen with a spinning circle, and eventually I get a mouse pointer I can move from the mouse pad but Windows never loads. I let it run for 12 hours the other day to see if it would eventually come up, but it did not. Ctrl-Alt-Del are unresponsive so I can't run task manager. I tried a system restore that said it was successful but didn't help the issue, tried doing a Repair Startup Issues from the recovery menu but it says it wasn't able to fix it. I then tried the "Reset this PC" both with saving and not saving user data and both got a little over 50% then said "undoing changes" and ended in a blue screen that said that it could not be reset. I think the issue may be a time/date problem because the year in the bios says 10/18/7967!. I've reset and saved it in the bios several times but every time I try to boot it up, it reverts back to 7967 and the date is one day ahead of the current day. On 10/15, it said 10/16 etc. In the bios, I also tried the "load default settings" option, tried Legacy boot and Secure boot enabled and disabled in all possible combinations. I tried pulling the main battery back out and started it with no battery installed to see if that was impeding the startup but it does the same thing. I don't know if the bios is corrupted from pulling the battery or if the operating system is corrupted and setting the system to the wrong year. Do they make a bios update or install file that can be done from the command prompt in the recovery menu? As a last resort I'll reformat the hard drive and do a clean install from a bootable USB drive I made with the Windows 10 iso image but then I'd lose my Microsoft Office that came with it. And the case was replaced at Best Buy about a year ago because the hinges broke and they didn't save any of the stickers so I have no serial number or product key. Please let me know if you have any suggestions. I tried everything my IT professional friend and I could think of. Thanks
I reinstalled windows SSD - passed PROCESSOR - passes Memory - passes Bios is up to date Windows is up to date Sometimes it boots up very fast and sometimes it gets stuck at HP LOADING LOGO ( preload icon ) Sometimes it boots up and when o restart it gets stuck at the same thing ( HP LOGO ) Its AMD RYZEN 5 Hp 15s series It works well when the safe mode is on
Do you have a video for this kind of issue with a HP Envy photo 7155 printer? I've tried doing all the unplug/replug, removed cartridges, held down the power button while trying to load, while unplugged...and each time when it gets plugged back in it automatically goes right back to the initializing screen (without even pressing the power button)...help please! Thank you!
@keri23me I ended up buying a new printer after trying to fix this one for 2 weeks with absolutely no change to its current condition. Best of luck...lemme know if you've found a fix...if I can find a fix I can keep it as a back up. Thanks!
Hi.Thanks for the informative video.I have a HP Elitebook 9840M.I did a "reseat" of my hard disc and the diagnosis tool.However when I restart the laptop.Am getting the blue screen with an X000..error and when i run the diagnostic again the dst says "Failed" what could be problem and how do I fix it?
If the diagnostic test shows the HDD as not installed or if it fails, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD and install an Operating System to the new one. You can see some HDD ideas here: www.amazon.com/shop/pcmonkey/list/151Q0TXYMND7O?ref_=aip_sf_list_spv_ofs_mixed_d
Hello there I have a hp pavilion and also have freezing booting circle ⭕️ I’m running windows 11 when I try to repair startup it freezes at attempting repair.. diagnostics showing everything is running ok.
If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here; How To Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html How To Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
Great video. I've a HP Spectre laptop running Linux Mint beautifully. However quite often, after showing the LM splash the screen goes black, flashes a quick cursor, then nothing. Hard reset almost always sorts it but machine reverts to initial, button illuminated, state. Any idea?
Hi, mine is an HP 250 G5 Notebook. It refuses to reset and refuses to fix as well. I have tried some of your other videos but I am still stuck on the automatic repair blue screen.
1. What was the result of the diagnostic scan? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
We added the Samsung 870 EVO SSD to the HP slimline. It had an older bios and was working really great with the new drive, and then we updated the bios. It now is not recognizing the hard drive and won't even take us past the HP logo on startup even if we hit escape or f10. It sounds like HP bios doesn't recognize Samsung hardware and I wonder if you have worked on something like this and know of a way to access the SSD recently installed so that is the one it runs on.
@PC_Monkey Bro can u help me My windows 11 system was running laggy so i tried to install windows 10 after downloading and installing screen it restarted and got stuck on the the loading screen and i forced shut it down however after dozens of dozens of trial i finally booted my pc in windows 11 again but the problem is again happens when shut it down the same problem happens . All of the system hdd memory checks are passed. Any idea how to correct it .(I tried multiple times to install windows 10 using media creation by scratch but all the time the same problem)
Thanks for the help. I've done the F2/Smart Check... it did say "Passed". But when looking at "Short DST" is says Not Available. What does that really mean? Does it really mean it's just not accessing the hard drive at all?
Edit: Okay you answered my question later on in the video, so thanks again for your thorough demonstrations and simple-to-undestand-explanation as to what we're really doing. For the life of me, I cannot physically open the bottom part of my laptop to reseat it and I have a whole bunch of screwdrivers of all sizes. None of them work at all. The local tech guy said it is definitely a hard drive issue and needs to be replaced. Yet I don't want to do that when I'm right in the middle of a project. He needs my laptop even while waiting for that part to be shipped to us here. And so far, I've uploaded most of my most important files on multiple cloud-storage... and I foresee the inevitable re-installing to Windows 10. Thanks for the links as well. I think it's only a quick fix though. My laptop has been giving me this same problem since last year and cannot handle Windows 11. I scanned it first and it stated that it is not able to upgrade to even 11. This issue of "Your computer ran into a problem" has been happening several times now. I am able to continue where I left off after I did the diagnostic and reboot... but still keep running into this same problem. I do hope the majority of others are able to resolve it once and for all.
Yes, sounds like the HDD needs to be replaced. You can also send out the old HDD to a company that does DATA recovery and can usually get DATA off HDDs even if they 'go bad'. Would you like help with the replacement or the DATA recovery?
Hi Jamin. I have an HP elitebook 810 revolve 810g2 laptop that is totally screwed up. I finally got to the bios page, however, I’m confused on how to proceed. I did download a windows 10 media creation tool and hirens boot cd and saved them to flash drive but I can’t get the laptop to recognize them. I know it’s not much to go on, but I’m totally confused about the bios because it is not self explainitary. Thanks for any guidance or direction that you may offer. Jim
Ii could not get to any diagnostic screen. At first I did get a repair screen but system restore didn’t work. It passed both hard drive tests. It also passed memory test. I was getting press control/alt/delete to restart message. Before all of this, I think I was in the partition hard drive screen, but I didn’t partition anything
@@YashSingh-rf7nk 1. You may have to replace the main computer battery if its going bad, but that should not cause a 'Boot Loop' situation. Are you able to find any Recovery or Repair options in BIOS? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Well I hope you answer this question before I take out my hammer and beat this HP Notebook to a pulp. I bought it in 2017 what fine until this weekend with some key started not responding. Willamina tried all authority fixes including with a USB and nothing works. Countdown beginning... Ten, nine, eight.... Until hammertime.
1. Do the keys feel like they are physically fine or do they feel like they have something mechanically wrong with them? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I have an HP Stream 14-ds0013dx that is stuck in its own loop. You turn it on and it shows the HP grey logo, the one that's like a splash screen that's default set to show if it's not manually turned off in the BIOS settings. Then it suddenly turns itself back off and back on like it's just constantly restarting itself. "Stuck in the boot loop". I'm really praying you'll be able to get back to me and help resolve this issue pretty soon. I look forward to your reply....
Sounds like your on the correct video. Have you tried the steps seen here? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
I have an acer computer that is able to turn on, but will freeze on the starting screen. If I go into bios and press exit without saving, it will sometimes let me use my laptop. When the laptop is in use, it will edventually freeze and the only option is to power off the device. I get stuck in the loop with my computer rarely working.
Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
My HP Elitebook G7 Core i5 will not start. Under normal usage, I left the PC to do an HP update then shut down. Now the laptop gets stuck at HP Sure Start Recovery screen. What happens is the following: 1) Start the PC. 2) Not pressing any button, PC beeps loudly once and then the following message is displayed: HP Sure Start Recovery HP Sure Start detected an unauthorized change to the Secure Boot Keys. The keys were restored automatically and there is no further action required. The repeated occurrence of this problem indicates a security problem that should not be ignored. There are two buttons on the screen, blue "OK" and grey "Esc". 3) Regardless of which button is pressed, the PC screen changes to HP logo and "Protected by HP Sure Start" text, then switches off after cca 5s. 4) After another cca 5s, the PC turns back on and everything starts from point 2 again.
1. Can you enter BIOS and find any options to 'Uninstall Last Update'? Or perhaps any options to Repair or Restore? 2. Can you run the diagnostic scan as seen here?
good morning Jamie i 'm trying everything on my computer following you along but my computer won't corporate when i go to BIOS i fixed the time and saved it then open it again and the time is already different again so i can't figured out help Please
If the Date/Time does not stay correct and changes every time you turn the computer off, thats a sign that BIOS may be losing power and losing its settings. I would try replacing the CMOS battery if that is the case. You can see how to access that component here at 9:10: th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html. If you need help accessing it on your specific computer, please reply with the brand and model.
I did a system reset so I could give my old hp laptop to my daughter. It’s doing the reset loop with flickers or updates but then restarts and it did it for hours. I did the esc and all diagnostics came back as passes. I can’t get to the page that would allow me to check time and date. Bios won’t let me update or rollback I keep getting error codes. It says to update on some website but I can’t get to it with my computer not even booting up
Sometimes a reset will fail and then the operating system will be too messed up for another attempt. In that case, you would have to install new instead of resetting; How To Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html How To Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html If the HDD passed the diagnostic test, you should be able to install new no prob :)
Hi I have a HP Pavilion dv6000 when I turn it on it just starts beeping and the laptop freezes. And it also turns off automatically when it starts heating up. I want this to have a factory reset. Please help.
Hello, If I am not able to select the diagnostic options of the option, could that be the hardriver? Because the mouse and keyboard arrows aren’t doing anything when I want to run the hardriver test reading or bios setting, the mouse or arrows are not working
If your mouse or keyboard is not working, then no, that usually is not an issue with the HDD. Is your computer frozen? On which screen is it frozen? Can you use an external mouse or keyboard?
@@PC_Monkey the computer froze and I unplugged it from the power source hence the battery is dead and only works when plugged. I didn’t plug it back immediately, so I did probably after 4 hours and that’s how it started with preparing automatic repairs but after loading it just turns off, when trying your steps it doesn’t want to select or it does and it start freezing again even after I’ve reseated the hard drive.
Hi, I tried to update the Bios via the HP website, (HP ProBook 450 G2 notebook) When the update was in progress. The laptop went blank. I quickly removed the battery. Currently, whenever I insert the battery and/or the charger. My laptop powers on by itself and before reaching the startup menu. It completely shuts down. Please advise thanks Please help from Nairobi.
Unfortunately, messing with BIOS can often stop a computer from loading if the BIOS update failed in some way. Can you enter BIOS and factory reset it before the computer turns off? If not, can you manually BIOS reset as seen here? th-cam.com/video/yS3EHN0z19c/w-d-xo.html
Hi! Id like to tell you what's going on with mine. I would appreciate any help. I have a Dell Precision 5510 i bought in marketplace. For over a year it worked great except for the fact that you could not plug two usb devices or else the laptop would shut itself down. Well, for a year it worked, but as time went on the frequency of crashes kept increasing. It went from minimal amount of crashes to a very annoying issue that kept happened all the time. When i installed a copy of Windows 10, the laptop was usable again. It would crash everh now and then, but i could at least use it again. My perception is that whenever the laptop "thinks" thats when it crashes. Fast forward to now, i can't even get another copy of Windows 10 installed because it crashes during installation! Its either a crash where everything freezes or the blue screen of death display the error "Whea uncorrectable error". This laptop uses an M.2 ssd, which seems to be the original. I also used the scanner thats built in into the laptop, and it says that there are no problems with the processor, etc. the battery is the one who is around 50% of its life. Can you suggest me a solution? Another important detail is that crashes were frequent for example, when switching from an internet browser tab to the other 'too fast'. I'm trying to be as detailed as possible. Of course, this was before got really really bad. But this is what i meant when i said when "when the laptop thinks".
@@ColinKnudsen-u4w were you able to try any Restore or Repair options in BIOS? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
Hello, I have an HP notebook 15s-du1044tu model. Switching ON the laptop, all I get to see BIOS update initializing and it automatically restarts without completing the update or copying any files. The restart continues in a LOOP till I manually press the power button to OFF mode.. How to proceed?
Can you enter BIOS at startup and find any factory reset option? Also, did anything happen before the issue? Overheating, liquid spill, Windows update, etc?
1. What do you see now, after you replaced the HDD? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hi. I have an HP Elitebook 2570. I've never opened a laptop before and I can't figure out how to open this. I can feel the bottom panel is a bit loose, but I am so afraid to break anything. How do I open it, and without breaking anything?
@@PC_Monkey Oh, I wasn't notified of your reply :(. i just got it open. It was deceptively easy. I thought those two slides were just to remove the battery! Wow, thanks for that link! That's exactly the one I have!
I have an hp prodesk 400 g3 mt and when i start it, i won't show display until i press enter in my keyboard and when i restart the pc, It isn't restarting just closing the display, I can't even change windows or update or reset windows
Dear @PC_Monkey, how about HP laptop that is stuck at the HP logo and when trying entering the menu (system diagnostics etc.) it gets stuck showing "Entering System Diagnostics". Or in other words: Computer does react to attempts of entering the menu but does not do it. Kind regards from Germany
It freezes before you can run the diagnostic test? Bummer :( Can you enter BIOS and try the steps seen there? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkeyit freezes when turning on at showing HP Logo. Then, when I try to hit "ESC" or F10 or F2 or F6, at the lower left it says for example "Entering System Diagnostics" but then nothing happens. It does not proceed. So I cannot enter BIOS. And there might have been an update before, but I am not sure. I just tried to take out the SSD and when I did that, I can enter BIOS. So I believe my SSD is "done"? 😐
Hey! I have a HP 15 datuxxx version laptop. There's this thing which keeps happening where the laptop is working completely fine and after some minutes, the system freezes, which, after a couple of minutes says your window needs to restart :( What should i do? Please help
1. Most likely an operating system error. Can you fully update first of all as seen here? th-cam.com/video/kX8bB725Ljw/w-d-xo.html 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hello, I don't know if you can get this. But I have a HP laptop, and at first after the "diagnosing your computer", it took me to a setup screen which I tried a command prompt I saw on youtube, then I restarted it. I thought it should be fixed, but since then, all I am getting is - automatic repair - blue screen - then forever stuck at "diagnosing your PC" Is there any way out again?
1. Are you able to try the auto repair options? Can you find any Repair or Recovery options in BIOS? 2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
Hi, I like the way you explain things. I have an old HP Pavilion dv6 and I wanted to upgrade it from Windows 7 to Windows 10 32 bit (2Gb RAM). I prepared an installation on the USB key with Rufus tool and I started the installation. everything was fine until the restart. It stops at the logo and I cannot access BIOS. it freezes and will not react to F10 or ESC. What are my options?
Personally, I dont try installing Win10 onto Win7 machines anymore. Most of the time, they run very poorly with Win10. Can you run the diagnostic scan as seen here just to confirm the HDD is healthy? The heavy install may have pushed it over the edge
@GiveandGain01 1. I assume this happens at startup? Can you see anything on the screen during this? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I got a windows update that froze while it was restarting so I powered it off, and now i’m stuck in the boot loop what should I do? I ran the test and everything said it was good.
Help! i've got a HP laptop model bw007ca stuck in boot loop, with the bottom one unit. (whole bottom part comes off). It also seems to be stuck "on" as it never/has a hard time turning off. Are you able to guide me through resetting the motherboard? Im basically computer illiterate when it comes to diagnosing this stuff TIA!
Have you tried running the HP diagnostic test as seen here? Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Yes, i tried the diagnostic as shown in this video. I can't seem to diagnose bios, said something about not possible. Honestly have no idea if something happened before hand, it's been in "storage" for a couple years, but were down to one computer atm, and I wanted to get it up and running again. I've run all the other tests, hardware, software, battery test says it may need to be replaced, but I can't see it being stuck in boot loop a battery issue.
1. Are you able to run the diagnostic test as seen here? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@asdslyrics1962 1. Are you able to run the diagnostic test as seen here? 2. Are you able to find any 'Undo' or 'Uninstall Last Update' options in BIOS as mentioned here?
my issue is a little different. my HP takes me to my normal Microsoft login, it accepts my password and moves me to the set pin screen, but once I go through that I loop back to the sign in screen all over again. I've tried to do a full system reset and diagnostic tests and nothing has worked. initially it told me my Microsoft account didn't exist but I set it up again and then it accepted the new password. any thoughts? thanks for your help!
Just one question last night i did a update and after i turned off my pc and now i have this prob so is there a solution to remove the update that i did with only boot menu ??
1. A desktop wont be any different than a laptop in this troubleshooting process. Have you tried the steps seen here? 2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
For a computer that does not turn on, try this video first; th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html. Let me know how that goes :) Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
my pc turns on, shows the logo and then starts loading and flashing black 😭😭 i’ve been trying all day to get it to work and nothing helps. it also says hard drive short dst check failed.
If your Hard Drive fails the diagnostic test, it would then need to be replaced. Let me know if you need help with that. After installing the new one, you would have to install an operating system onto the new one as seen here; Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
Hello I have a HP intel i5 and it is saying that the Hard Drive Optimized DST check warning but with this computer I can’t open the bottom of it. I’m not sure what to do.
Hey, i've a HP pavillion 15 gaming laptop, recentyl i started encountering some issues with it, mainly it gets freezed at the startup after showing the hp logo, this is happening alot and theres no exact time when i can tell that the laptop is going to start. i just enter bios do a system check or something and sometimes it gets started. if it starts, i need to keep it in sleep mode, if I accidently restart or shutdown it, problem reoccurs. i've done the extensive check all the components show passed. i opened the laptop cleaned the fans and everything. Still the problem is there. I dont knw how to tackle this, could use some help. Thanks alot.
@@apurvrenake5499 Yes, I would try a factory reset after backing up all the DATA I do not wish to lose. I would not try messing with BIOS until a last resort. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Thanks for your reply! appreciate it. I've almost backup up all the data, so i may try factory resetting, can i do that through bios setting?? also, there wasn't any spill or anything relatable, but yes i experienced heating issue and regular windows updates used be done, like twice a month maybe, but their wasn't any huge noticeable update,, it was just drivers updates or something
I tried everything in the video without luck. Hard drive and RAM tested fine. There was no option for system repair/restore, so that is actually the only thing I couldn’t try.
When I hit the power button I get the HP logo with the spinning progress indicator below, then it times out and I get he HP logo/spinning whee/“Preparing Automatic Repair” screen. When the Preparing Automatic Repair screen times out is when I see the BSoD with the DRIVER PNP WATCH DOG error
If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here; How To Create Windows 10 Install Media for Free: th-cam.com/video/YbC4jZVwQm4/w-d-xo.html How To Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html How To Create Windows 11 Install Media for Free: th-cam.com/video/WIxDYRBVbmk/w-d-xo.html How To Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html If you cannot create your Windows install USB yourself, you can purchase it instead. You can see some options for the correct item in the Repair Tools list here: www.amazon.com/shop/pcmonkey
@@PC_Monkey When I try… It tells me that, “We couldn’t find any drives. To get a storage driver, click Load driver.” There are none listed in the box above.
My HP laptop failed the hard drive short and long dst check. I am guessing that means I have to install a new hard drive. Do I need to and How do I copy the Hp recovery partition? I can’t see it in c drive.
1. If your Hard Drive fails the diagnostic test, it would then need to be replaced. Let me know if you need help with that. After installing the new one, you would have to install an operating system onto the new one as seen here; Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html 2. If the HDD is bad then the recovery partition is most likely bad too. Thats why you cant see it.
My laptop is in an boot loop. I tried the options presented in the video but none of them worked for me. I even tried booting into safe mode using the power button but when the automatic repair sign is there the laptop just gives a blue screen and restarts please get back to me when you see this comment
@@waleplayz. If the hardware is ok, and the BIOS fixes didnt help, then you have identified the OS as the most likely issue. If you cant find any Restore or Repair options in BIOS or if they didnt work, you would now try reinstalling the OS as seen here; How To Install Windows 10: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html How To Install Windows 11: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
Dv7 6c95dx dead. Not battery or charger.after sitting a month came on. With new battery and test hard drive dead again.tried start button hold ng.what,are other possibilities?
hi, not sure if you encountered this error , i got a HP 256 6g notebook, installed a ssd with win 11 from previous machine, it doesnt boot but gets frozen, when i put the original HDD back it boots up normal, the bios shows win 10 install, have you come across something like this
Would having a bad battery in general do this. My computer can’t run without the charger being constantly being plugged in, but my date and time is still right every time and the test says my hard drive is good. So I don’t know what my computers problem is.
If the computer needs the charger plugged in to turn on, then yes, the battery is bad and needs to be replaced. However no, a bad battery would not itself, cause a boot loop in your computer.
I have an HP Envy x360 with this problem. I cant seem to get the cover all the way off. There were 5 black screws under the rubber pad and one small torx near the bottom, i can get the cover to release on 3 sides but not the 4th. I feel like i will break it if i pull much harder. And suggestions? Am i missing a screw?
1. You have an HP computer? Are you able to see anything on the screen before it goes white? 2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
![Fix Windows 10 start-up - Blackscreen, Bootloop, Infinite Loading [2024]](/img/n.gif)
Thanks for watching! Please consider subscribing to my new channel here: www.youtube.com/@jamminpcs.
I'm trying to move the easier hardware stuff there so that I can focus on the more in depth troubleshooting and diagnostic videos here :)
You speak of things and do not show WTF /how to do it. BIAOS where and how show it walk every step, seriously very disappointed. also nobody is looking for solutions from a picture of you show hands on actions
@PC_Monkey You got it boss. Right away✅️
Thanks very much for this video. My son switched his HP Victus laptop off during an update and i couldn't get it to load past the V page. Tried a couple of things on here and the resetting it to a past date worked. All good now. If it wasn't for this I'd have been forced to pay a repair shop God knows how much. Thanks.
Thx for the experience !! Glad your all set :) Always here if needed !!
I’m currently facing that problem 😭 hopefully this will work
It worked thank you
Thank you for your assistance. The issue has been resolved. I modified the system configuration by changing the storage device from a hard disk drive (HDD) to a solid-state drive (SSD), which effectively addressed the problem.
Glad your all set :) Always here if needed !!
Thank you...mine is an older desktop...tried a few things you said but nothing worked even after I changed the boot process. I ended up choosing 'reset to default' it now seems to be working. Gonna save everything I can to an external hard drive and reload factory settings. Thanks again 👍
Glad your all set :) Always here if needed !!
Thanks a lot! 3 mins into the video and solved the problem. Turns out my boot priority changed from the SSD to the Harddisk that's why it didn't start. 👏
Glad your all set :) Always here if needed !!
Plugged out my usb mouse it literally turn 2 seconds later had me laughing for a good min youve earned my sub bro
Glad your all set :) Always here if needed !!
Thank you sooooo much!!!!!!! I am one of the lucky ones...followed your advice and unplugged the mouse, restarted and tadaaaaaa for the first time in months my HP laptop started within seconds!! Thank You!!!! Katja from the Netherlands
Glad your all set :) Always here if needed !!
Unplugged the hardrive plugged it back in, I’m all up & running 😊 thanks!!
Great to hear !! Always here to help :):)
Ditto same here . Cldnt check BIOS with the reboot
Thank you so much finally was able to access my laptop after weeks of trying!
Great to hear !! Always here to help :):)
Halfway through the video and you've already helped me solved my problem 😭😂thank you so much 🙏🏾
Great to hear !! Always here to help :):) I also just started another channel that will show general computer use tips as well as general tech tips. Feel free to follow that one too :) And if you would like to see a video on anything specific, just let me know :)
You got to drop a like, a comment, and a subscription if someone comes through for you like this guy just did. And I'm doing that right now🎉
Thanks a lot
Thanks !! Glad this video was helpful :):)
Thanks! Couldn’t get my laptop to work, removed the mouse from the port and it worked!
Glad your all set :) Always here if needed !!
Hello thank you for your help and support 🎉I have watched several of your videos and tried to repair my HP notebook myself. I have not had any success😢I really do not want to restart my laptop because I didn’t backup my files😢 my business plan and other family memories are on there but the problem that I am experiencing is when my computer starts up, it will go to the desktop screen, and from there it blinks to a black screen. I cannot access any of my files, nor push, the start menu when I push the start button the cruiser just spins I can get on the Internet, but I cannot open up any other files. I was trying to update my computer and it told me that my computer was not healthy enough so I did a reset but I chose to keep my files after I did that reset the computer has not been the same.
If the reset didnt help, I would back up the DATA you dont want to lose and then reset again, this time choosing the 'erase everything' option or a new install of Windows. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Hello thank you for responding!!! I’m am not computer savvy therefore I don’t know how to back it up. Is there a way to transfer my data? I continue to troubleshoot using your methods, So I took out everything that was plugged into it, the mouse adapter I had a SD card inside, and I even took the hard drive off the back. Now that I have done that the system try to boot up but it appears to be stuck. I don’t think I’m explaining quite well.😩🤷🏽♀️ what I’m trying to say the system will try to boot up normally and then it will freeze and go back to that black screen. I am going to send a video.
@@keshafrazier6395 If the HDD is removed, the computer has nothing to boot. The operating system is on the HDD. Reseating the HDD (the process shown here) is removing it and then putting it back to just make sure it wasnt loose.
Hello, I did the BIOS update but now I have a screen telling me the following product information programmed into the system board is missing or invalid all under system board: product name, product configuration, product serial number, product number, product family and system board CT number…is it the operating system that is junk since it passed all system tests?
Thanks for the information. I thought I was going to have get new laptop
Happy to help :) Always here if needed !!
Thank you so much for this video, this helped after I searched hours for a solution, read multiple official microsoft help forums and watched several videos. I thought it was a lost cause, but I followed your instructions and my laptop started up in seconds! Will be returning whenever I freak out over my laptop having silly little issues. Liked and Subscribed :)
Glad your all set :) Always here if needed !!
Escape key and enter worked for me! Thank you 🎉
Great to hear !! Always here to help :):)
You give great demonstrations, details, and instructions for troubleshooting one's computer. Thanks so much for sharing.
Thx for the nice words and support Rhonda :)
You are the best my guy .....hats off
Thanks !! Glad this video was helpful :):)
Thank you so much, My harddrive was loose and reseating it solved the problem..
Great to hear !! Always here to help :):)
Thank you so much you helped my mom
Happy to help :) Always here if needed !!
love you so much , al i needed to do was plug out my mouse
Great to hear !! Always here to help :):)
I looked at 1 of your videos.And I went pushing the buttons and the buttons on the laptop and you wouldn't believe I was able to fix it.
Great to hear !! Always here to help :):)
The product name for my laptop is an HP laptop 15-dw0xxx. For some reason, when I turn on my laptop, there's a blue and white screen and it has a lot of numbers and letters. Then there is a rectangle and inside the rectangle it says "save changes and exit? " and on the bottom of the rectangle it says yes or no. And there's this terrible beeping noise when I turn on the computer. I'm very worried and I don't know what to do. Thank you so much, my dad got me this computer when I was 9 and I am 11 now. I deeply appreciate it!
Sounds like your on the correct video. Have you tried the steps seen here?
Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Great training tips! Thanks
Happy to help :) Always here if needed !!
Saved me from further stress in less than 2 mins of watching this video, I only had to unplug my mouse
Great to hear !! Always here to help :):)
@@PC_Monkey thank you
Thanks!
Happy to help :) Always here if needed !! Thanks for the SUPER THANKS :):):):)
Nice vid i didn't find the solution but i know now where to start
What was the result of the HP DiagnosticTest?
Thank you so much now I know how to reseat my hard drive
Your welcome !! Happy to help :)
thanks for your work
Happy to help :) Always here if needed !!
You are the bomb 😂 PC 🐒, so knowledgeable ~~Thank you so much ~~ my PC HP is now running again!!! Thank you!!!
Thx :) Glad your all set :) Always here if needed !!
Hello. So here’s a new twist on the restart problem: When “Restarting” (not power up rebooting, but the “Restart” option) my HP All in One shows the “Restarting” screen normally, then the screen goes completely blank and will stay that way indefinitely. So after much trial and error, I have found that to get the machine back to life , holding the power button down thereby forcing a power down, and then unplugging the power cord and plugging it back in, will allow a normal power up reboot. Obviously, I would rather not be doing Restarts this way! Any ideas?
For me I accidentally shut off my hp compute while it was resetting, I believe that might've interrupted it so now when I try to turn it on it gets stuck in a boot loop and I don't know what to do with it now. I also tried the steps you showed here, the results said it passed the HDD test, memory check and startup check, but it still stuck in the loop
If a computer looses power during a reset, many times, the operating system is messed up beyond repair. It would need to be reinstalled;
How To Create Windows 10 Install Media for Free: th-cam.com/video/YbC4jZVwQm4/w-d-xo.html
How To Install Windows 10 Onto HP Computer: th-cam.com/video/gRbRZ1WiQCc/w-d-xo.html
How To Create Windows 11 Install Media for Free: th-cam.com/video/WIxDYRBVbmk/w-d-xo.html
How To Install Windows 11 Onto HP Computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
Purchase Install Media: Repair Tools List Here: www.amazon.com/shop/pcmonkey
@@PC_Monkey Hello. For me, mine was working normal until today. I am able to turn my PC, enter my admin password, it shows the windows logo, show the loading icon, a black screen shows, then it then goes back to the loading screen, then it stops with the black screen still showing.
NB: I am able to access my BIOS pages, and all those pages everything shows. But after booting and windows logo shows, it shows a black screen. After sometime, even the cursor shows and is visibly moving around. Any help?
what u did to ur laptop now? i also turn off my laptop while resetting bcos it was stuck at 34%, now its on boot loop with logo too
@@placidopenitente5752 Unfortunately, I had to take it to a technician as all solutions didn't work. They had to remove the hard disk and put in another machine to try and recover my things. Apparently the windows was corrupted. I had two partitions. I could recover my data from partition 2, but lost everything in partition that contained windows because it couldn't open.
@@princetutu thank u, keep safe
Thank you legend🙌
Your welcome !! Happy to help :)
thank you so much man you saved my life 😂
Glad your all set :) Always here if needed !!
Thanks a million❤
Your welcome !! Happy to help :)
This save me, thanks ❤
Happy to help :) Always here if needed !!
Thanks alot, reseating the hard drive worked for me. God bless you
Great to hear !! Always here to help :):)
i had to use a windows install disk and use the repair function because the HP diagnostics system couldn't unhang a bad system update. ran disk diag from dos prompt, so hardware was good. did a restore from a restore point dated a few days ago and the pc boots up!
Glad your all set :) Always here if needed !!
just downloaded call of duty ghosts yesterday, game runs well, not problem, I remove the game and go to google, after a while, my laptop freezes completely, so I force shut it down and go to sleep, then I wake up today, try to turn on the laptop AND BOOM! prepairing automatic repair for a few hours.
If you have an HP, then you found the correct video to help. Have you tried the steps seen here yet?
@@PC_Monkey yes, I have an hp, for some reason, it won't go to system recovery thingy, I did a hard drive test on bios and it says failed, I think my hard drive dead, so I just switched hard drives with my old laptop (i honestly don't have time to try to fix this), so I'm taking the (probably) dead one to someone who can confirm id its dead or can fix it, great video btw
great thxxxxx broooo
Your welcome !! Happy to help :)
Unplugging all the external things worked for me! Thank huh so much!
Great to hear !! Always here to help :):)
I faced this loop on my HP Prodesk Mini cpu with Ubuntu22. I disabled fastbook in Bios settings, it fixed
Glad your all set :) Always here if needed !!
Hey there! Thanks for making these videos theyre the most helpful i have found so far! I have a question, i have an HP x360 envy but after taking it home from work yesterday i tried to log in but i couldn't get pass the login screen that it shut down, i then tried to reinstall windows because i tought it was a windows issue but now it shuts down after the HP logo. When i try the "Memory test" on the HP test thingy (Esc on boot) it also shuts down, i dont really know how to follow up. Any advice you could give me? Thanks!
Can you access and try the HDD or Storage test? Can you find any Repair or Recovery options in BIOS?
@@PC_Monkey the storage test just finish upfine, and the recovery options in the BIOS dont really do anything. I was going to open it after work to see if maybe the ram moved inside or something. Because i installed windows but the second it tries to boot it shuts down, but i can navigate the BIOS and the windows install thingy from the usb just fine
Thanks for the answer, i really appreciate it! this problem got me kinda dumbfounded tbh
If you wish to make a donation to PC Monkey, you can either click on the 'Super Thanks' button above or donate on CashApp to $PCHelper !!
My hp pavilion desktop pc keeps restarting at boot screen it's not entering to bios or boot menu. Basically I think after 15 seconds or so... It's not entering to any menu, unable to boot from usb either. Please help
You are amazing! Thank you so much for the help. I am one of the people who's computer tries to boost with my keyboard usb. Wondering if you have a video on how to reorder the boot order list?
I answered your other comment. Glad this helped the computer to boot up at least :)
@GiveandGain01 1. I assume this happens at startup? Can you see anything on the screen during this?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Can you please help me with mine? I have an HP Envy X360 convertible and it was working and all I did was replace the internal main power battery pack because it wouldn't hold a charge to stay running more than 30 minutes. It turns out this model has no separate bios backup battery so I may have messed up the bios by disconnecting the battery. What it does is gets past the HP logo then gets stuck on a black screen with a spinning circle, and eventually I get a mouse pointer I can move from the mouse pad but Windows never loads. I let it run for 12 hours the other day to see if it would eventually come up, but it did not.
Ctrl-Alt-Del are unresponsive so I can't run task manager. I tried a system restore that said it was successful but didn't help the issue, tried doing a Repair Startup Issues from the recovery menu but it says it wasn't able to fix it. I then tried the "Reset this PC" both with saving and not saving user data and both got a little over 50% then said "undoing changes" and ended in a blue screen that said that it could not be reset. I think the issue may be a time/date problem because the year in the bios says 10/18/7967!. I've reset and saved it in the bios several times but every time I try to boot it up, it reverts back to 7967 and the date is one day ahead of the current day. On 10/15, it said 10/16 etc. In the bios, I also tried the "load default settings" option, tried Legacy boot and Secure boot enabled and disabled in all possible combinations.
I tried pulling the main battery back out and started it with no battery installed to see if that was impeding the startup but it does the same thing. I don't know if the bios is corrupted from pulling the battery or if the operating system is corrupted and setting the system to the wrong year. Do they make a bios update or install file that can be done from the command prompt in the recovery menu? As a last resort I'll reformat the hard drive and do a clean install from a bootable USB drive I made with the Windows 10 iso image but then I'd lose my Microsoft Office that came with it. And the case was replaced at Best Buy about a year ago because the hinges broke and they didn't save any of the stickers so I have no serial number or product key. Please let me know if you have any suggestions. I tried everything my IT professional friend and I could think of. Thanks
I reinstalled windows
SSD - passed
PROCESSOR - passes
Memory - passes
Bios is up to date
Windows is up to date
Sometimes it boots up very fast and sometimes it gets stuck at HP LOADING LOGO ( preload icon )
Sometimes it boots up and when o restart it gets stuck at the same thing ( HP LOGO )
Its AMD RYZEN 5
Hp 15s series
It works well when the safe mode is on
You ran the storage test and it passed? Also, did anything happen before the issue? Overheating, liquid spill, Windows update, etc?
Do you have a video for this kind of issue with a HP Envy photo 7155 printer? I've tried doing all the unplug/replug, removed cartridges, held down the power button while trying to load, while unplugged...and each time when it gets plugged back in it automatically goes right back to the initializing screen (without even pressing the power button)...help please! Thank you!
Also having the same issue
@keri23me I ended up buying a new printer after trying to fix this one for 2 weeks with absolutely no change to its current condition. Best of luck...lemme know if you've found a fix...if I can find a fix I can keep it as a back up. Thanks!
Hi.Thanks for the informative video.I have a HP Elitebook 9840M.I did a "reseat" of my hard disc and the diagnosis tool.However when I restart the laptop.Am getting the blue screen with an X000..error and when i run the diagnostic again the dst says "Failed" what could be problem and how do I fix it?
If the diagnostic test shows the HDD as not installed or if it fails, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD and install an Operating System to the new one. You can see some HDD ideas here: www.amazon.com/shop/pcmonkey/list/151Q0TXYMND7O?ref_=aip_sf_list_spv_ofs_mixed_d
Hello there
I have a hp pavilion and also have freezing booting circle ⭕️ I’m running windows 11 when I try to repair startup it freezes at attempting repair.. diagnostics showing everything is running ok.
If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here;
How To Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html
How To Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
Thankyou - followed your tutorial. Tested System diagnostic: SMART Check : Passed. however; Short DST: Failed. Any help?
Have you tried reseating the HDD as seen here? Does it still fail the Short DST?
Great video. I've a HP Spectre laptop running Linux Mint beautifully. However quite often, after showing the LM splash the screen goes black, flashes a quick cursor, then nothing. Hard reset almost always sorts it but machine reverts to initial, button illuminated, state. Any idea?
Hi, mine is an HP 250 G5 Notebook. It refuses to reset and refuses to fix as well. I have tried some of your other videos but I am still stuck on the automatic repair blue screen.
1. What was the result of the diagnostic scan?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
We added the Samsung 870 EVO SSD to the HP slimline. It had an older bios and was working really great with the new drive, and then we updated the bios. It now is not recognizing the hard drive and won't even take us past the HP logo on startup even if we hit escape or f10. It sounds like HP bios doesn't recognize Samsung hardware and I wonder if you have worked on something like this and know of a way to access the SSD recently installed so that is the one it runs on.
@PC_Monkey Bro can u help me My windows 11 system was running laggy so i tried to install windows 10 after downloading and installing screen it restarted and got stuck on the the loading screen and i forced shut it down however after dozens of dozens of trial i finally booted my pc in windows 11 again but the problem is again happens when shut it down the same problem happens . All of the system hdd memory checks are passed. Any idea how to correct it .(I tried multiple times to install windows 10 using media creation by scratch but all the time the same problem)
Thanks for the help. I've done the F2/Smart Check... it did say "Passed". But when looking at "Short DST" is says Not Available. What does that really mean? Does it really mean it's just not accessing the hard drive at all?
Edit: Okay you answered my question later on in the video, so thanks again for your thorough demonstrations and simple-to-undestand-explanation as to what we're really doing. For the life of me, I cannot physically open the bottom part of my laptop to reseat it and I have a whole bunch of screwdrivers of all sizes. None of them work at all. The local tech guy said it is definitely a hard drive issue and needs to be replaced. Yet I don't want to do that when I'm right in the middle of a project. He needs my laptop even while waiting for that part to be shipped to us here. And so far, I've uploaded most of my most important files on multiple cloud-storage... and I foresee the inevitable re-installing to Windows 10. Thanks for the links as well. I think it's only a quick fix though. My laptop has been giving me this same problem since last year and cannot handle Windows 11. I scanned it first and it stated that it is not able to upgrade to even 11. This issue of "Your computer ran into a problem" has been happening several times now. I am able to continue where I left off after I did the diagnostic and reboot... but still keep running into this same problem. I do hope the majority of others are able to resolve it once and for all.
Yes, sounds like the HDD needs to be replaced. You can also send out the old HDD to a company that does DATA recovery and can usually get DATA off HDDs even if they 'go bad'. Would you like help with the replacement or the DATA recovery?
@@PC_Monkey Yes, please! I need to make use of this situation as much as possible. Thanks so much for your reply back. I really appreciate it.
Hi Jamin. I have an HP elitebook 810 revolve 810g2 laptop that is totally screwed up. I finally got to the bios page, however, I’m confused on how to proceed. I did download a windows 10 media creation tool and hirens boot cd and saved them to flash drive but I can’t get the laptop to recognize them. I know it’s not much to go on, but I’m totally confused about the bios because it is not self explainitary. Thanks for any guidance or direction that you may offer.
Jim
Were you able to run the HP diagnostic test? Also, did anything happen before the issue? Overheating, liquid spill, Windows update, etc?
Ii could not get to any diagnostic screen. At first I did get a repair screen but system restore didn’t work. It passed both hard drive tests. It also passed memory test. I was getting press control/alt/delete to restart message. Before all of this, I think I was in the partition hard drive screen, but I didn’t partition anything
What a legend
Thanks !! Glad this video was helpful :):)
@@PC_Monkeyyes it was thankyou sir, but the issue happened again rn... It gets stuck at hp loading screen
@@PC_Monkey i ran the fast test again and it starte working, however on the test it said battery not installed, what should i do?
@@YashSingh-rf7nk 1. You may have to replace the main computer battery if its going bad, but that should not cause a 'Boot Loop' situation. Are you able to find any Recovery or Repair options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Well I hope you answer this question before I take out my hammer and beat this HP Notebook to a pulp. I bought it in 2017 what fine until this weekend with some key started not responding. Willamina tried all authority fixes including with a USB and nothing works. Countdown beginning... Ten, nine, eight.... Until hammertime.
1. Do the keys feel like they are physically fine or do they feel like they have something mechanically wrong with them?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
HP 255 G8 Notebooks PC (1W9Z7AV)
1. Whats wrong with your HP?
2. Have you tried the steps seen here?
I have an HP Stream 14-ds0013dx that is stuck in its own loop. You turn it on and it shows the HP grey logo, the one that's like a splash screen that's default set to show if it's not manually turned off in the BIOS settings. Then it suddenly turns itself back off and back on like it's just constantly restarting itself. "Stuck in the boot loop". I'm really praying you'll be able to get back to me and help resolve this issue pretty soon. I look forward to your reply....
Sounds like your on the correct video. Have you tried the steps seen here? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
I have an acer computer that is able to turn on, but will freeze on the starting screen. If I go into bios and press exit without saving, it will sometimes let me use my laptop. When the laptop is in use, it will edventually freeze and the only option is to power off the device. I get stuck in the loop with my computer rarely working.
Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
My HP Elitebook G7 Core i5 will not start. Under normal usage, I left the PC to do an HP update then shut down. Now the laptop gets stuck at HP Sure Start Recovery screen. What happens is the following:
1) Start the PC.
2) Not pressing any button, PC beeps loudly once and then the following message is displayed:
HP Sure Start Recovery
HP Sure Start detected an unauthorized change to the Secure Boot Keys.
The keys were restored automatically and there is no further action required.
The repeated occurrence of this problem indicates a security problem that should not be ignored.
There are two buttons on the screen, blue "OK" and grey "Esc".
3) Regardless of which button is pressed, the PC screen changes to HP logo and "Protected by HP Sure Start" text, then switches off after cca 5s.
4) After another cca 5s, the PC turns back on and everything starts from point 2 again.
1. Can you enter BIOS and find any options to 'Uninstall Last Update'? Or perhaps any options to Repair or Restore?
2. Can you run the diagnostic scan as seen here?
good morning Jamie i 'm trying everything on my computer following you along but my computer won't corporate when i go to BIOS i fixed the time and saved it then open it again and the time is already different again so i can't figured out help Please
If the Date/Time does not stay correct and changes every time you turn the computer off, thats a sign that BIOS may be losing power and losing its settings. I would try replacing the CMOS battery if that is the case. You can see how to access that component here at 9:10: th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html. If you need help accessing it on your specific computer, please reply with the brand and model.
I did a system reset so I could give my old hp laptop to my daughter. It’s doing the reset loop with flickers or updates but then restarts and it did it for hours. I did the esc and all diagnostics came back as passes. I can’t get to the page that would allow me to check time and date. Bios won’t let me update or rollback I keep getting error codes. It says to update on some website but I can’t get to it with my computer not even booting up
Sometimes a reset will fail and then the operating system will be too messed up for another attempt. In that case, you would have to install new instead of resetting;
How To Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html
How To Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
If the HDD passed the diagnostic test, you should be able to install new no prob :)
I was getting the restarting loop with a HP 14-bw0xx. I fixed it just by installing Windows 8.1 instead of trying to install Windows 10.
Glad your all set :) Always here if needed !!
Hi I have a HP Pavilion dv6000 when I turn it on it just starts beeping and the laptop freezes. And it also turns off automatically when it starts heating up. I want this to have a factory reset. Please help.
Hello, If I am not able to select the diagnostic options of the option, could that be the hardriver? Because the mouse and keyboard arrows aren’t doing anything when I want to run the hardriver test reading or bios setting, the mouse or arrows are not working
If your mouse or keyboard is not working, then no, that usually is not an issue with the HDD. Is your computer frozen? On which screen is it frozen? Can you use an external mouse or keyboard?
@@PC_Monkey the computer froze and I unplugged it from the power source hence the battery is dead and only works when plugged. I didn’t plug it back immediately, so I did probably after 4 hours and that’s how it started with preparing automatic repairs but after loading it just turns off, when trying your steps it doesn’t want to select or it does and it start freezing again even after I’ve reseated the hard drive.
Hi, I tried to update the Bios via the HP website, (HP ProBook 450 G2 notebook) When the update was in progress. The laptop went blank. I quickly removed the battery.
Currently, whenever I insert the battery and/or the charger. My laptop powers on by itself and before reaching the startup menu. It completely shuts down. Please advise thanks
Please help from Nairobi.
Unfortunately, messing with BIOS can often stop a computer from loading if the BIOS update failed in some way. Can you enter BIOS and factory reset it before the computer turns off? If not, can you manually BIOS reset as seen here? th-cam.com/video/yS3EHN0z19c/w-d-xo.html
Hi! Id like to tell you what's going on with mine. I would appreciate any help.
I have a Dell Precision 5510 i bought in marketplace. For over a year it worked great except for the fact that you could not plug two usb devices or else the laptop would shut itself down. Well, for a year it worked, but as time went on the frequency of crashes kept increasing. It went from minimal amount of crashes to a very annoying issue that kept happened all the time. When i installed a copy of Windows 10, the laptop was usable again. It would crash everh now and then, but i could at least use it again. My perception is that whenever the laptop "thinks" thats when it crashes. Fast forward to now, i can't even get another copy of Windows 10 installed because it crashes during installation! Its either a crash where everything freezes or the blue screen of death display the error "Whea uncorrectable error". This laptop uses an M.2 ssd, which seems to be the original. I also used the scanner thats built in into the laptop, and it says that there are no problems with the processor, etc. the battery is the one who is around 50% of its life. Can you suggest me a solution?
Another important detail is that crashes were frequent for example, when switching from an internet browser tab to the other 'too fast'. I'm trying to be as detailed as possible. Of course, this was before got really really bad. But this is what i meant when i said when "when the laptop thinks".
Were you able to run the diagnostic scan as seen here on the storage? Were there any issues with your SSD?
@@PC_Monkey Hi! Thank you for your response. I ran the diagnostic scan and there were no issues with the SSD. Is there anything else I can check?
What if everything works but when u go to system recovery it just puts u back in the loop
What was the result of the HP Diagnostic Scan? Also, were you able to try any Restore or Repair options in BIOS?
@@PC_Monkey the HP scan was all good
@@ColinKnudsen-u4w were you able to try any Restore or Repair options in BIOS? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
I have a hp laptop model 15-ba009dx how can I get to the hard drive to make sure everything is in place and tight
Does this help? th-cam.com/video/mcVYlSwAgq0/w-d-xo.html
Hello, I have an HP notebook 15s-du1044tu model. Switching ON the laptop, all I get to see BIOS update initializing and it automatically restarts without completing the update or copying any files. The restart continues in a LOOP till I manually press the power button to OFF mode.. How to proceed?
Can you enter BIOS at startup and find any factory reset option? Also, did anything happen before the issue? Overheating, liquid spill, Windows update, etc?
My notebook blurr when start boot and not start at all. The diagnostic test also blur. Replace hard drive but not boot as well.
1. What do you see now, after you replaced the HDD?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hi. I have an HP Elitebook 2570. I've never opened a laptop before and I can't figure out how to open this. I can feel the bottom panel is a bit loose, but I am so afraid to break anything. How do I open it, and without breaking anything?
Does this help you get into it? th-cam.com/video/dZkow58w6os/w-d-xo.html
@@PC_Monkey Oh, I wasn't notified of your reply :(. i just got it open. It was deceptively easy. I thought those two slides were just to remove the battery!
Wow, thanks for that link! That's exactly the one I have!
@@LuciaExpressions Happy to help :) Always here if needed !!
I have an hp prodesk 400 g3 mt and when i start it, i won't show display until i press enter in my keyboard and when i restart the pc, It isn't restarting just closing the display, I can't even change windows or update or reset windows
Dear @PC_Monkey,
how about HP laptop that is stuck at the HP logo and when trying entering the menu (system diagnostics etc.) it gets stuck showing "Entering System Diagnostics".
Or in other words:
Computer does react to attempts of entering the menu but does not do it.
Kind regards from Germany
It freezes before you can run the diagnostic test? Bummer :( Can you enter BIOS and try the steps seen there? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkeyit freezes when turning on at showing HP Logo. Then, when I try to hit "ESC" or F10 or F2 or F6, at the lower left it says for example "Entering System Diagnostics" but then nothing happens. It does not proceed. So I cannot enter BIOS. And there might have been an update before, but I am not sure.
I just tried to take out the SSD and when I did that, I can enter BIOS. So I believe my SSD is "done"? 😐
Hey! I have a HP 15 datuxxx version laptop. There's this thing which keeps happening where the laptop is working completely fine and after some minutes, the system freezes, which, after a couple of minutes says your window needs to restart :( What should i do? Please help
1. Most likely an operating system error. Can you fully update first of all as seen here? th-cam.com/video/kX8bB725Ljw/w-d-xo.html
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hello, I don't know if you can get this. But I have a HP laptop, and at first after the "diagnosing your computer", it took me to a setup screen which I tried a command prompt I saw on youtube, then I restarted it.
I thought it should be fixed, but since then, all I am getting is
- automatic repair
- blue screen
- then forever stuck at "diagnosing your PC"
Is there any way out again?
1. Are you able to try the auto repair options? Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
Same issue here
Hi, I like the way you explain things. I have an old HP Pavilion dv6 and I wanted to upgrade it from Windows 7 to Windows 10 32 bit (2Gb RAM). I prepared an installation on the USB key with Rufus tool and I started the installation. everything was fine until the restart. It stops at the logo and I cannot access BIOS. it freezes and will not react to F10 or ESC. What are my options?
Personally, I dont try installing Win10 onto Win7 machines anymore. Most of the time, they run very poorly with Win10. Can you run the diagnostic scan as seen here just to confirm the HDD is healthy? The heavy install may have pushed it over the edge
@GiveandGain01 1. I assume this happens at startup? Can you see anything on the screen during this?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I got a windows update that froze while it was restarting so I powered it off, and now i’m stuck in the boot loop what should I do? I ran the test and everything said it was good.
Can you find any Repair or Recovery options in BIOS? Or any option to Uninstall Last Update?
Help! i've got a HP laptop model bw007ca stuck in boot loop, with the bottom one unit. (whole bottom part comes off). It also seems to be stuck "on" as it never/has a hard time turning off. Are you able to guide me through resetting the motherboard? Im basically computer illiterate when it comes to diagnosing this stuff
TIA!
Have you tried running the HP diagnostic test as seen here? Can you find any Repair or Recovery options in BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Yes, i tried the diagnostic as shown in this video.
I can't seem to diagnose bios, said something about not possible.
Honestly have no idea if something happened before hand, it's been in "storage" for a couple years, but were down to one computer atm, and I wanted to get it up and running again. I've run all the other tests, hardware, software, battery test says it may need to be replaced, but I can't see it being stuck in boot loop a battery issue.
Sir I rest my laptop but my laptop stack in BIOS and choice option is not coming hp laptop
1. Are you able to run the diagnostic test as seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey I updated my window then lag problem are coming and I rest my laptop then my laptop stack in BIOS
@@asdslyrics1962 1. Are you able to run the diagnostic test as seen here?
2. Are you able to find any 'Undo' or 'Uninstall Last Update' options in BIOS as mentioned here?
my issue is a little different. my HP takes me to my normal Microsoft login, it accepts my password and moves me to the set pin screen, but once I go through that I loop back to the sign in screen all over again. I've tried to do a full system reset and diagnostic tests and nothing has worked. initially it told me my Microsoft account didn't exist but I set it up again and then it accepted the new password. any thoughts? thanks for your help!
I have the SAME issue!! Plz help.
I'm at 33sec in and paused it 2 say if this helps me out ill like AND subscribe 💯💁🏽♀️👌🏽 Ughh 🙏🏽Plz work tho!! 🤷🏽♀️ I'll b right back!
Good luck !! Let me know how it goes :)
Just one question last night i did a update and after i turned off my pc and now i have this prob so is there a solution to remove the update that i did with only boot menu ??
Yes. On many versions of BIOS, there should be an option to Uninstall Last Update. Can you find that in your BIOS? Also, is your computer an HP?
What If you have a desktop doing this. It's a 2013 hp Pavillion
1. A desktop wont be any different than a laptop in this troubleshooting process. Have you tried the steps seen here?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
my omen laptop can not even enter the BIOS. the screen is black keep showing dead nothing😢😢😢. what am i supposed to do
For a computer that does not turn on, try this video first; th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html. Let me know how that goes :)
Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
my pc turns on, shows the logo and then starts loading and flashing black 😭😭 i’ve been trying all day to get it to work and nothing helps. it also says hard drive short dst check failed.
If your Hard Drive fails the diagnostic test, it would then need to be replaced. Let me know if you need help with that. After installing the new one, you would have to install an operating system onto the new one as seen here;
Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html
Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
Hello I have a HP intel i5 and it is saying that the Hard Drive Optimized DST check warning but with this computer I can’t open the bottom of it. I’m not sure what to do.
Were you able to run the diagnostic test? Also, for help getting into the computer, what model do you have?
OK my screen is shattered unreadable so I use and external monitor.
Are you asking a question?
Hey, i've a HP pavillion 15 gaming laptop, recentyl i started encountering some issues with it, mainly it gets freezed at the startup after showing the hp logo, this is happening alot and theres no exact time when i can tell that the laptop is going to start. i just enter bios do a system check or something and sometimes it gets started.
if it starts, i need to keep it in sleep mode, if I accidently restart or shutdown it, problem reoccurs.
i've done the extensive check all the components show passed. i opened the laptop cleaned the fans and everything. Still the problem is there. I dont knw how to tackle this, could use some help.
Thanks alot.
I am not sure if if factory reseting can help, as i have some data which i can't lose
I dont knwo what happens if i rollback the bios, will it affect or delete the data
@@apurvrenake5499 Yes, I would try a factory reset after backing up all the DATA I do not wish to lose. I would not try messing with BIOS until a last resort. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey
Thanks for your reply! appreciate it.
I've almost backup up all the data, so i may try factory resetting, can i do that through bios setting?? also, there wasn't any spill or anything relatable, but yes i experienced heating issue and regular windows updates used be done, like twice a month maybe, but their wasn't any huge noticeable update,, it was just drivers updates or something
Thanks for the video, but I am still having an issue. I eventually get the BSoD (Blue Screen of Death) with the error message, “DRIVER PNP WATCHDOG”.
I tried everything in the video without luck. Hard drive and RAM tested fine. There was no option for system repair/restore, so that is actually the only thing I couldn’t try.
When I hit the power button I get the HP logo with the spinning progress indicator below, then it times out and I get he HP logo/spinning whee/“Preparing Automatic Repair” screen. When the Preparing Automatic Repair screen times out is when I see the BSoD with the DRIVER PNP WATCH DOG error
If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here;
How To Create Windows 10 Install Media for Free: th-cam.com/video/YbC4jZVwQm4/w-d-xo.html
How To Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html
How To Create Windows 11 Install Media for Free: th-cam.com/video/WIxDYRBVbmk/w-d-xo.html
How To Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
If you cannot create your Windows install USB yourself, you can purchase it instead. You can see some options for the correct item in the Repair Tools list here: www.amazon.com/shop/pcmonkey
@@PC_Monkey When I try… It tells me that, “We couldn’t find any drives. To get a storage driver, click Load driver.” There are none listed in the box above.
@@danflan5733 You get this message when trying to install Windows using an Install Media USB? Did you create it yourself or purchase it?
My HP laptop failed the hard drive short and long dst check. I am guessing that means I have to install a new hard drive. Do I need to and How do I copy the Hp recovery partition? I can’t see it in c drive.
1. If your Hard Drive fails the diagnostic test, it would then need to be replaced. Let me know if you need help with that. After installing the new one, you would have to install an operating system onto the new one as seen here;
Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html
Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
2. If the HDD is bad then the recovery partition is most likely bad too. Thats why you cant see it.
My laptop is in an boot loop. I tried the options presented in the video but none of them worked for me. I even tried booting into safe mode using the power button but when the automatic repair sign is there the laptop just gives a blue screen and restarts please get back to me when you see this comment
The HP diagnostic scan didnt work for you? What happened when you tried to run it?
@@PC_Monkey the scan worked it showed nothing wrong
@@waleplayz. If the hardware is ok, and the BIOS fixes didnt help, then you have identified the OS as the most likely issue. If you cant find any Restore or Repair options in BIOS or if they didnt work, you would now try reinstalling the OS as seen here;
How To Install Windows 10: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html
How To Install Windows 11: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
@@PC_Monkey Ill try that and see how it works
Thank you for your time
Dv7 6c95dx dead. Not battery or charger.after sitting a month came on. With new battery and test hard drive dead again.tried start button hold ng.what,are other possibilities?
I dont understand. You tested the HDD dead again? Were you able to run the diagnostic scan? If so, what was the result?
hi, not sure if you encountered this error , i got a HP 256 6g notebook, installed a ssd with win 11 from previous machine, it doesnt boot but gets frozen, when i put the original HDD back it boots up normal, the bios shows win 10 install, have you come across something like this
Have you tried installing the Operating System new to the SSD?
Would having a bad battery in general do this. My computer can’t run without the charger being constantly being plugged in, but my date and time is still right every time and the test says my hard drive is good. So I don’t know what my computers problem is.
If the computer needs the charger plugged in to turn on, then yes, the battery is bad and needs to be replaced. However no, a bad battery would not itself, cause a boot loop in your computer.
I have an HP Envy x360 with this problem. I cant seem to get the cover all the way off. There were 5 black screws under the rubber pad and one small torx near the bottom, i can get the cover to release on 3 sides but not the 4th. I feel like i will break it if i pull much harder. And suggestions? Am i missing a screw?
Got the cover off. Missed two screws.
Got the cover off. Missed two screws.
Got the cover off. Missed two screws.
@@jkernen21 Good luck !! Let me know how it goes :)
Pp I have a white screen p computer will not continue to start what should I do please leave an answer for a white clear screen at startup
1. You have an HP computer? Are you able to see anything on the screen before it goes white?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?