How To Fix HP Boot Loop Restarting or Stuck Loading Errors
ฝัง
- เผยแพร่เมื่อ 20 ส.ค. 2024
- In this video, I will show you what to do if your HP computer is getting stuck in a 'Boot Loop' during startup, or if it gets stuck loading or any other type of Restarting loop. There are a variety of reasons this could be happening. I will help you troubleshoot, starting with the easiest and working our way to the more advanced possibilities. Check out the FAQ's and Related Video Links below !!
Please remember to Like, Share, and Sub if this video was helpful :)
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Related Video Links:
Get Great Games at Humble Bundle: www.humblebund...
Computer Repair Tools & Supplies: www.amazon.com...
How To Install Windows 10: • How To Install Windows...
How To Install Windows 11: • How To Install Windows...
FAQ's:
Q: The test showed my hard drive to be healthy and none of the other fixes helped :(
A: If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here;
How To Install Windows 10: • How To Install Windows...
How To Install Windows 11: • How To Install Windows...
You can either create your own Install Media USB as seen there in the videos or you can purchase it. You can see examples of the correct item here in the Repair Tools list: www.amazon.com...
Q: The diagnostic test says my HDD is not installed or it fails :(
A: If the diagnostic test shows the HDD as not installed or if it fails, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD. You can see some HDD ideas here: www.amazon.com...
After installing a new HDD, you would need to install an operating system as seen here;
How To Install Windows 10 onto HP computer: • How To Install Windows...
How To Install Windows 11 onto HP computer: • How To Install Windows...
You can either create your own Install Media USB as seen there in the videos or you can purchase it. You can see examples of the correct item here in the Repair Tools list: www.amazon.com...
Q: I cannot access the diagnostic test and the other steps didnt help.
A: If you cannot access the diagnostic test, then we dont know if your Hard Drive (HDD) is healthy. We can then proceed, assuming it is. If the other steps in this video do not help, I would then try to reinstall the Operating System (OS).
How To Install Windows 10 onto HP computer: • How To Install Windows...
How To Install Windows 11 onto HP computer: • How To Install Windows...
You can either create your own Install Media USB as seen there in the videos or you can purchase it. You can see examples of the correct item here in the Repair Tools list: www.amazon.com...
Q: What if my HDD fails the test?
A: If your Hard Drive fails the diagnostic test, it would then need to be replaced. Let me know if you need help with that. After installing the new one, you would have to install an operating system onto the new one as seen here;
Install Windows 10 onto HP computer: • How To Install Windows...
Install Windows 11 onto HP computer: • How To Install Windows...
You can either create your own Install Media USB as seen there in the videos or you can purchase it. You can see examples of the correct item here in the Repair Tools list: www.amazon.com...
![Fix Windows 10 start-up - Blackscreen, Bootloop, Infinite Loading [2024]](/img/n.gif)
Thanks for watching! Please consider subscribing to my new channel here: www.youtube.com/@jamminpcs.
I'm trying to move the easier hardware stuff there so that I can focus on the more in depth troubleshooting and diagnostic videos here :)
You speak of things and do not show WTF /how to do it. BIAOS where and how show it walk every step, seriously very disappointed. also nobody is looking for solutions from a picture of you show hands on actions
If you wish to make a donation to PC Monkey, you can either click on the 'Super Thanks' button above or donate on CashApp to $PCHelper !!
My hp pavilion desktop pc keeps restarting at boot screen it's not entering to bios or boot menu. Basically I think after 15 seconds or so... It's not entering to any menu, unable to boot from usb either. Please help
Thanks very much for this video. My son switched his HP Victus laptop off during an update and i couldn't get it to load past the V page. Tried a couple of things on here and the resetting it to a past date worked. All good now. If it wasn't for this I'd have been forced to pay a repair shop God knows how much. Thanks.
Thx for the experience !! Glad your all set :) Always here if needed !!
Thank you...mine is an older desktop...tried a few things you said but nothing worked even after I changed the boot process. I ended up choosing 'reset to default' it now seems to be working. Gonna save everything I can to an external hard drive and reload factory settings. Thanks again 👍
Glad your all set :) Always here if needed !!
Thank you sooooo much!!!!!!! I am one of the lucky ones...followed your advice and unplugged the mouse, restarted and tadaaaaaa for the first time in months my HP laptop started within seconds!! Thank You!!!! Katja from the Netherlands
Glad your all set :) Always here if needed !!
Thank you so much for this video, this helped after I searched hours for a solution, read multiple official microsoft help forums and watched several videos. I thought it was a lost cause, but I followed your instructions and my laptop started up in seconds! Will be returning whenever I freak out over my laptop having silly little issues. Liked and Subscribed :)
Glad your all set :) Always here if needed !!
Plugged out my usb mouse it literally turn 2 seconds later had me laughing for a good min youve earned my sub bro
Glad your all set :) Always here if needed !!
Thanks a lot! 3 mins into the video and solved the problem. Turns out my boot priority changed from the SSD to the Harddisk that's why it didn't start. 👏
Glad your all set :) Always here if needed !!
The product name for my laptop is an HP laptop 15-dw0xxx. For some reason, when I turn on my laptop, there's a blue and white screen and it has a lot of numbers and letters. Then there is a rectangle and inside the rectangle it says "save changes and exit? " and on the bottom of the rectangle it says yes or no. And there's this terrible beeping noise when I turn on the computer. I'm very worried and I don't know what to do. Thank you so much, my dad got me this computer when I was 9 and I am 11 now. I deeply appreciate it!
Damn totally same
Thank you so much finally was able to access my laptop after weeks of trying!
Great to hear !! Always here to help :):)
Unplugged the hardrive plugged it back in, I’m all up & running 😊 thanks!!
Great to hear !! Always here to help :):)
Ditto same here . Cldnt check BIOS with the reboot
Thank you for your assistance. The issue has been resolved. I modified the system configuration by changing the storage device from a hard disk drive (HDD) to a solid-state drive (SSD), which effectively addressed the problem.
Glad your all set :) Always here if needed !!
Halfway through the video and you've already helped me solved my problem 😭😂thank you so much 🙏🏾
Great to hear !! Always here to help :):) I also just started another channel that will show general computer use tips as well as general tech tips. Feel free to follow that one too :) And if you would like to see a video on anything specific, just let me know :)
You give great demonstrations, details, and instructions for troubleshooting one's computer. Thanks so much for sharing.
Thx for the nice words and support Rhonda :)
Hello. So here’s a new twist on the restart problem: When “Restarting” (not power up rebooting, but the “Restart” option) my HP All in One shows the “Restarting” screen normally, then the screen goes completely blank and will stay that way indefinitely. So after much trial and error, I have found that to get the machine back to life , holding the power button down thereby forcing a power down, and then unplugging the power cord and plugging it back in, will allow a normal power up reboot. Obviously, I would rather not be doing Restarts this way! Any ideas?
Thanks! Couldn’t get my laptop to work, removed the mouse from the port and it worked!
Glad your all set :) Always here if needed !!
Hello thank you for your help and support 🎉I have watched several of your videos and tried to repair my HP notebook myself. I have not had any success😢I really do not want to restart my laptop because I didn’t backup my files😢 my business plan and other family memories are on there but the problem that I am experiencing is when my computer starts up, it will go to the desktop screen, and from there it blinks to a black screen. I cannot access any of my files, nor push, the start menu when I push the start button the cruiser just spins I can get on the Internet, but I cannot open up any other files. I was trying to update my computer and it told me that my computer was not healthy enough so I did a reset but I chose to keep my files after I did that reset the computer has not been the same.
If the reset didnt help, I would back up the DATA you dont want to lose and then reset again, this time choosing the 'erase everything' option or a new install of Windows. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Hello thank you for responding!!! I’m am not computer savvy therefore I don’t know how to back it up. Is there a way to transfer my data? I continue to troubleshoot using your methods, So I took out everything that was plugged into it, the mouse adapter I had a SD card inside, and I even took the hard drive off the back. Now that I have done that the system try to boot up but it appears to be stuck. I don’t think I’m explaining quite well.😩🤷🏽♀️ what I’m trying to say the system will try to boot up normally and then it will freeze and go back to that black screen. I am going to send a video.
@@keshafrazier6395 If the HDD is removed, the computer has nothing to boot. The operating system is on the HDD. Reseating the HDD (the process shown here) is removing it and then putting it back to just make sure it wasnt loose.
Hello, I did the BIOS update but now I have a screen telling me the following product information programmed into the system board is missing or invalid all under system board: product name, product configuration, product serial number, product number, product family and system board CT number…is it the operating system that is junk since it passed all system tests?
You are the best my guy .....hats off
Thanks !! Glad this video was helpful :):)
Thanks for the information. I thought I was going to have get new laptop
Happy to help :) Always here if needed !!
Escape key and enter worked for me! Thank you 🎉
Great to hear !! Always here to help :):)
For me I accidentally shut off my hp compute while it was resetting, I believe that might've interrupted it so now when I try to turn it on it gets stuck in a boot loop and I don't know what to do with it now. I also tried the steps you showed here, the results said it passed the HDD test, memory check and startup check, but it still stuck in the loop
If a computer looses power during a reset, many times, the operating system is messed up beyond repair. It would need to be reinstalled;
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How To Install Windows 10 Onto HP Computer: th-cam.com/video/gRbRZ1WiQCc/w-d-xo.html
How To Create Windows 11 Install Media for Free: th-cam.com/video/WIxDYRBVbmk/w-d-xo.html
How To Install Windows 11 Onto HP Computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
Purchase Install Media: Repair Tools List Here: www.amazon.com/shop/pcmonkey
@@PC_Monkey Hello. For me, mine was working normal until today. I am able to turn my PC, enter my admin password, it shows the windows logo, show the loading icon, a black screen shows, then it then goes back to the loading screen, then it stops with the black screen still showing.
NB: I am able to access my BIOS pages, and all those pages everything shows. But after booting and windows logo shows, it shows a black screen. After sometime, even the cursor shows and is visibly moving around. Any help?
what u did to ur laptop now? i also turn off my laptop while resetting bcos it was stuck at 34%, now its on boot loop with logo too
@@placidopenitente5752 Unfortunately, I had to take it to a technician as all solutions didn't work. They had to remove the hard disk and put in another machine to try and recover my things. Apparently the windows was corrupted. I had two partitions. I could recover my data from partition 2, but lost everything in partition that contained windows because it couldn't open.
@@princetutu thank u, keep safe
Thank you so much, My harddrive was loose and reseating it solved the problem..
Great to hear !! Always here to help :):)
@PC_Monkey Bro can u help me My windows 11 system was running laggy so i tried to install windows 10 after downloading and installing screen it restarted and got stuck on the the loading screen and i forced shut it down however after dozens of dozens of trial i finally booted my pc in windows 11 again but the problem is again happens when shut it down the same problem happens . All of the system hdd memory checks are passed. Any idea how to correct it .(I tried multiple times to install windows 10 using media creation by scratch but all the time the same problem)
Can you please help me with mine? I have an HP Envy X360 convertible and it was working and all I did was replace the internal main power battery pack because it wouldn't hold a charge to stay running more than 30 minutes. It turns out this model has no separate bios backup battery so I may have messed up the bios by disconnecting the battery. What it does is gets past the HP logo then gets stuck on a black screen with a spinning circle, and eventually I get a mouse pointer I can move from the mouse pad but Windows never loads. I let it run for 12 hours the other day to see if it would eventually come up, but it did not.
Ctrl-Alt-Del are unresponsive so I can't run task manager. I tried a system restore that said it was successful but didn't help the issue, tried doing a Repair Startup Issues from the recovery menu but it says it wasn't able to fix it. I then tried the "Reset this PC" both with saving and not saving user data and both got a little over 50% then said "undoing changes" and ended in a blue screen that said that it could not be reset. I think the issue may be a time/date problem because the year in the bios says 10/18/7967!. I've reset and saved it in the bios several times but every time I try to boot it up, it reverts back to 7967 and the date is one day ahead of the current day. On 10/15, it said 10/16 etc. In the bios, I also tried the "load default settings" option, tried Legacy boot and Secure boot enabled and disabled in all possible combinations.
I tried pulling the main battery back out and started it with no battery installed to see if that was impeding the startup but it does the same thing. I don't know if the bios is corrupted from pulling the battery or if the operating system is corrupted and setting the system to the wrong year. Do they make a bios update or install file that can be done from the command prompt in the recovery menu? As a last resort I'll reformat the hard drive and do a clean install from a bootable USB drive I made with the Windows 10 iso image but then I'd lose my Microsoft Office that came with it. And the case was replaced at Best Buy about a year ago because the hinges broke and they didn't save any of the stickers so I have no serial number or product key. Please let me know if you have any suggestions. I tried everything my IT professional friend and I could think of. Thanks
thanks for your work
Happy to help :) Always here if needed !!
love you so much , al i needed to do was plug out my mouse
Great to hear !! Always here to help :):)
Thanks!
Happy to help :) Always here if needed !! Thanks for the SUPER THANKS :):):):)
Hey there! Thanks for making these videos theyre the most helpful i have found so far! I have a question, i have an HP x360 envy but after taking it home from work yesterday i tried to log in but i couldn't get pass the login screen that it shut down, i then tried to reinstall windows because i tought it was a windows issue but now it shuts down after the HP logo. When i try the "Memory test" on the HP test thingy (Esc on boot) it also shuts down, i dont really know how to follow up. Any advice you could give me? Thanks!
Can you access and try the HDD or Storage test? Can you find any Repair or Recovery options in BIOS?
@@PC_Monkey the storage test just finish upfine, and the recovery options in the BIOS dont really do anything. I was going to open it after work to see if maybe the ram moved inside or something. Because i installed windows but the second it tries to boot it shuts down, but i can navigate the BIOS and the windows install thingy from the usb just fine
Thanks for the answer, i really appreciate it! this problem got me kinda dumbfounded tbh
Hello there
I have a hp pavilion and also have freezing booting circle ⭕️ I’m running windows 11 when I try to repair startup it freezes at attempting repair.. diagnostics showing everything is running ok.
If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here;
How To Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html
How To Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
You are the bomb 😂 PC 🐒, so knowledgeable ~~Thank you so much ~~ my PC HP is now running again!!! Thank you!!!
Thx :) Glad your all set :) Always here if needed !!
Thank you legend🙌
Your welcome !! Happy to help :)
Hi, mine is an HP 250 G5 Notebook. It refuses to reset and refuses to fix as well. I have tried some of your other videos but I am still stuck on the automatic repair blue screen.
1. What was the result of the diagnostic scan?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Great video. I've a HP Spectre laptop running Linux Mint beautifully. However quite often, after showing the LM splash the screen goes black, flashes a quick cursor, then nothing. Hard reset almost always sorts it but machine reverts to initial, button illuminated, state. Any idea?
Hi, I tried to update the Bios via the HP website, (HP ProBook 450 G2 notebook) When the update was in progress. The laptop went blank. I quickly removed the battery.
Currently, whenever I insert the battery and/or the charger. My laptop powers on by itself and before reaching the startup menu. It completely shuts down. Please advise thanks
Please help from Nairobi.
Unfortunately, messing with BIOS can often stop a computer from loading if the BIOS update failed in some way. Can you enter BIOS and factory reset it before the computer turns off? If not, can you manually BIOS reset as seen here? th-cam.com/video/yS3EHN0z19c/w-d-xo.html
Thank you so much now I know how to reseat my hard drive
Your welcome !! Happy to help :)
i had to use a windows install disk and use the repair function because the HP diagnostics system couldn't unhang a bad system update. ran disk diag from dos prompt, so hardware was good. did a restore from a restore point dated a few days ago and the pc boots up!
Glad your all set :) Always here if needed !!
I faced this loop on my HP Prodesk Mini cpu with Ubuntu22. I disabled fastbook in Bios settings, it fixed
Glad your all set :) Always here if needed !!
Nice vid i didn't find the solution but i know now where to start
What was the result of the HP DiagnosticTest?
Not looping issue tried but cutting off and saying preparing automatic immediately it tries to boot it's going off
Assuming you have an HP, sounds like your on the correct video. Have you tried the steps seen here?
We added the Samsung 870 EVO SSD to the HP slimline. It had an older bios and was working really great with the new drive, and then we updated the bios. It now is not recognizing the hard drive and won't even take us past the HP logo on startup even if we hit escape or f10. It sounds like HP bios doesn't recognize Samsung hardware and I wonder if you have worked on something like this and know of a way to access the SSD recently installed so that is the one it runs on.
Hello I have a HP intel i5 and it is saying that the Hard Drive Optimized DST check warning but with this computer I can’t open the bottom of it. I’m not sure what to do.
Were you able to run the diagnostic test? Also, for help getting into the computer, what model do you have?
I have lenovo legion5 slim my problem is that when i power on the legion logo show up then a black screen shows up for like 4min then the pc is restarted and it work just fine . Each time i shut down this process repeat it self
Can you try the steps seen here? th-cam.com/video/oL1R1Tw0jSo/w-d-xo.html
Great training tips! Thanks
Happy to help :) Always here if needed !!
After resetting my lapbook pro it stuck on logo screen. It takes how many hours to wAit but nothing happen, it stuck again. Pls help me to fix this.
If you have an HP computer, have you run the diagnostic test as seen here? Also, was your computer working well before the attempted reset? If not, what was happening?
Hi, my hp laptop is blank, and i am trying to power it on, but it is not working there. There is a small light on the side, and it disappeared when i press the power button
For a computer that does not turn on, try this video first; th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html. Let me know how that goes :) Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hi I have a HP Pavilion dv6000 when I turn it on it just starts beeping and the laptop freezes. And it also turns off automatically when it starts heating up. I want this to have a factory reset. Please help.
my omen laptop can not even enter the BIOS. the screen is black keep showing dead nothing😢😢😢. what am i supposed to do
For a computer that does not turn on, try this video first; th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html. Let me know how that goes :)
Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
My hp laptop is just stuck on the loading screen after I put a hard drive from another computer to this one and it won’t do anything what do I do?
What happens when you put the old HDD back? Can you run the HP diagnostic scan as seen here?
thank you so much man you saved my life 😂
Glad your all set :) Always here if needed !!
Thankyou - followed your tutorial. Tested System diagnostic: SMART Check : Passed. however; Short DST: Failed. Any help?
Have you tried reseating the HDD as seen here? Does it still fail the Short DST?
I have an hp prodesk 400 g3 mt and when i start it, i won't show display until i press enter in my keyboard and when i restart the pc, It isn't restarting just closing the display, I can't even change windows or update or reset windows
Hi! Id like to tell you what's going on with mine. I would appreciate any help.
I have a Dell Precision 5510 i bought in marketplace. For over a year it worked great except for the fact that you could not plug two usb devices or else the laptop would shut itself down. Well, for a year it worked, but as time went on the frequency of crashes kept increasing. It went from minimal amount of crashes to a very annoying issue that kept happened all the time. When i installed a copy of Windows 10, the laptop was usable again. It would crash everh now and then, but i could at least use it again. My perception is that whenever the laptop "thinks" thats when it crashes. Fast forward to now, i can't even get another copy of Windows 10 installed because it crashes during installation! Its either a crash where everything freezes or the blue screen of death display the error "Whea uncorrectable error". This laptop uses an M.2 ssd, which seems to be the original. I also used the scanner thats built in into the laptop, and it says that there are no problems with the processor, etc. the battery is the one who is around 50% of its life. Can you suggest me a solution?
Another important detail is that crashes were frequent for example, when switching from an internet browser tab to the other 'too fast'. I'm trying to be as detailed as possible. Of course, this was before got really really bad. But this is what i meant when i said when "when the laptop thinks".
Were you able to run the diagnostic scan as seen here on the storage? Were there any issues with your SSD?
@@PC_Monkey Hi! Thank you for your response. I ran the diagnostic scan and there were no issues with the SSD. Is there anything else I can check?
I need help because I tried factory reseting my hp laptop but then when I try to like bot it up it's stuck in the hp screen and I need help
Sounds like your on the correct video. Have you tried the steps seen here?
Do you have a video for this kind of issue with a HP Envy photo 7155 printer? I've tried doing all the unplug/replug, removed cartridges, held down the power button while trying to load, while unplugged...and each time when it gets plugged back in it automatically goes right back to the initializing screen (without even pressing the power button)...help please! Thank you!
Also having the same issue
@keri23me I ended up buying a new printer after trying to fix this one for 2 weeks with absolutely no change to its current condition. Best of luck...lemme know if you've found a fix...if I can find a fix I can keep it as a back up. Thanks!
Hi.Thanks for the informative video.I have a HP Elitebook 9840M.I did a "reseat" of my hard disc and the diagnosis tool.However when I restart the laptop.Am getting the blue screen with an X000..error and when i run the diagnostic again the dst says "Failed" what could be problem and how do I fix it?
If the diagnostic test shows the HDD as not installed or if it fails, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD and install an Operating System to the new one. You can see some HDD ideas here: www.amazon.com/shop/pcmonkey/list/151Q0TXYMND7O?ref_=aip_sf_list_spv_ofs_mixed_d
Mine is a solid state drive and it's tight I use an elite book (HP G3 840)
but the diagnosis keeps telling me
SMART Check: SOFTWARE ERROR
Short DST : NOT AVAILABLE (1: NOT AVAILABLE). Pleease Help😢
If the diagnostic test shows the HDD as not installed, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD and install an Operating System to the new one. You can see how to do that here;
How To Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html
How To Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
Please help me, i have tried all this but its not working.
Tye harddrive test says no harddrive installed.
If the diagnostic test shows the HDD as not installed or if it fails, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD and install an Operating System to the new one. You can see how to do that here;
How To Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html
How To Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
I have a hp z book with 32 gig ram, I-7, 15.6 led, about 5 years old. I started getting errors on boot up for no boot drive. It WILL NOT. go into bios, just says entering setup menu but never goes anywhere. I did get to Hd diag. HD ok.
If the HDD is ok, I would try to find any Recovery or Restore options in BIOS. If you cannot access BIOS :( have you tried a manual BIOS reset as seen here? th-cam.com/video/yS3EHN0z19c/w-d-xo.html. The other thing I would try is a new OS install at this point;
How To Install Windows 10: th-cam.com/video/gRbRZ1WiQCc/w-d-xo.html
How To Install Windows 11: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
My laptop is stuck at the power button, wifi and volume light blinking, without turning on. Pls what should I do?
For a computer that does not turn on, try this video first; th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html. Let me know how that goes :) Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hi , in my case it's showing no harddisk installed and no setting is helping me
What was the result of the HP Diagnostic scan? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkeyit's saying that there is no hard drive present please connect cables it showing like this and I have opened and checked hard drive kept as u said but when I connect my external hard drive them it has booted up and then I had troubleshout it and went on start up repairs
I'm facing window 10 freezing problem every time I'm restart my laptop window 10 was freeze. Please help
1. Can you run all updates as seen here? th-cam.com/video/kX8bB725Ljw/w-d-xo.html
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
I tried all but it didn't work i don't have restore option but I didn't update it before
What was the result of the HP diagnostic test?
good morning Jamie i 'm trying everything on my computer following you along but my computer won't corporate when i go to BIOS i fixed the time and saved it then open it again and the time is already different again so i can't figured out help Please
If the Date/Time does not stay correct and changes every time you turn the computer off, thats a sign that BIOS may be losing power and losing its settings. I would try replacing the CMOS battery if that is the case. You can see how to access that component here at 9:10: th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html. If you need help accessing it on your specific computer, please reply with the brand and model.
I updated my laptop HP recently with the RAM and SSD and it is still sluggish and slow and Everytime I booted it up it keeps going back to the blue Automatic Repair Screen
What was the result of the diagnostic test as seen here? After installing the new SSD, did you reinstall the operating system as well? What OS is it?
Hello, My system is on boot loop and no matter the keys I press to get to the boot menu, it seems to get stuck on drivers list, when I press the esc key to exit the drivers list the system automatically restarts and repeats the same process. Please any info that can help me on here?
Your not able to access the HP diagnostic test or BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Thanks for your response. I'm unable to access anything, after the hp logo display the system automatically loads to drivers list. Some software updates happened the last time I used the system.
What if everything works but when u go to system recovery it just puts u back in the loop
What was the result of the HP Diagnostic Scan? Also, were you able to try any Restore or Repair options in BIOS?
@@PC_Monkey the HP scan was all good
@@user-md4hg5pd6n were you able to try any Restore or Repair options in BIOS? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
I did a system reset so I could give my old hp laptop to my daughter. It’s doing the reset loop with flickers or updates but then restarts and it did it for hours. I did the esc and all diagnostics came back as passes. I can’t get to the page that would allow me to check time and date. Bios won’t let me update or rollback I keep getting error codes. It says to update on some website but I can’t get to it with my computer not even booting up
Sometimes a reset will fail and then the operating system will be too messed up for another attempt. In that case, you would have to install new instead of resetting;
How To Install Windows 10 onto HP computer: th-cam.com/video/p_N_xV7j_Xo/w-d-xo.html
How To Install Windows 11 onto HP computer: th-cam.com/video/90zcX2iUuVI/w-d-xo.html
If the HDD passed the diagnostic test, you should be able to install new no prob :)
My hp pavilion 15 is stuck in boot loop. The hp logo comes, disappears and then the circle of dots keeps going (Loading symbol). I tried pressing Esc key soon after pressing the power button (to turn on the laptop) to get the startup menu. I was planning to do the hard drive check. How do I get the startup menu to do the hard drive check? Thank you!
You can see how to access BIOS and the diagnostic test here in this video. If the keys used here do not work, try the other function keys as some models use different keys. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Thank you! It was the Esc key but I find it quite difficult to get the startup menu. Not sure what caused the problem as there was no physical damage. I don't remember if there was a windows update. I found out my hp pavilion 15 needs new hard drive. I replaced it with new, same kind of hdd ( mechanical). Made hp recovery thing on a usb stick. Plugged it in, turned on the laptop, kept pressing Esc key, didn’t get the start up menu. Hp recovery manager window came up. Followed instructions. After two plus hours, it says the recovery failed with error log saying- unknown usb device, error code 43. Not sure what to do next?
Ever find a solution ?
This save me, thanks ❤
Happy to help :) Always here if needed !!
Bro my hp compaq 6510b laptop is boot looping. I uninstalled windows and formatted the drive inside. Now how do i fix it and install Windows 10 in it please help😢
How is it not booting? What is happening?
Thank you very much.
Your welcome !! Happy to help :)
How do i factory reset my hp laptop becaus when i turn it on the laptop always goes to a screen with hp and then it goes black
You can only reset it if the OS is healthy enough to allow for it. That is only one possible reason for your issue. Are you able to try the troubleshooting steps seen here? What was the result of the diagnostic scan?
My notebook blurr when start boot and not start at all. The diagnostic test also blur. Replace hard drive but not boot as well.
1. What do you see now, after you replaced the HDD?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I have a hp zbook 15 g3 it turns on the keyboard gives lite it turns off and it restart the power button dus not work now and I got a blue screen of death
Are you able to try the diagnostic test as seen here? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
What If you have a desktop doing this. It's a 2013 hp Pavillion
1. A desktop wont be any different than a laptop in this troubleshooting process. Have you tried the steps seen here?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
My keeps restarting even after pressing esc, it doesn't offer time to access the diagnosis
What are you able to see on your HP screen during the restart loop? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
My hp pavilion 14 i5 10th gen is responding , its stuck on the boot logo and the screen is also going crazy
Sounds like your on the correct video. Have you tried the steps seen here?
Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I have an HP Stream 14-ds0013dx that is stuck in its own loop. You turn it on and it shows the HP grey logo, the one that's like a splash screen that's default set to show if it's not manually turned off in the BIOS settings. Then it suddenly turns itself back off and back on like it's just constantly restarting itself. "Stuck in the boot loop". I'm really praying you'll be able to get back to me and help resolve this issue pretty soon. I look forward to your reply....
Sounds like your on the correct video. Have you tried the steps seen here? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
my laptop is locked to administor how can i remove if developer mode is disabled
What brand computer do you have? Have you tried to reset it as seen here? th-cam.com/video/Wb_OY7ooxiQ/w-d-xo.html
Dear @PC_Monkey,
how about HP laptop that is stuck at the HP logo and when trying entering the menu (system diagnostics etc.) it gets stuck showing "Entering System Diagnostics".
Or in other words:
Computer does react to attempts of entering the menu but does not do it.
Kind regards from Germany
It freezes before you can run the diagnostic test? Bummer :( Can you enter BIOS and try the steps seen there? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkeyit freezes when turning on at showing HP Logo. Then, when I try to hit "ESC" or F10 or F2 or F6, at the lower left it says for example "Entering System Diagnostics" but then nothing happens. It does not proceed. So I cannot enter BIOS. And there might have been an update before, but I am not sure.
I just tried to take out the SSD and when I did that, I can enter BIOS. So I believe my SSD is "done"? 😐
Hey, i've a HP pavillion 15 gaming laptop, recentyl i started encountering some issues with it, mainly it gets freezed at the startup after showing the hp logo, this is happening alot and theres no exact time when i can tell that the laptop is going to start. i just enter bios do a system check or something and sometimes it gets started.
if it starts, i need to keep it in sleep mode, if I accidently restart or shutdown it, problem reoccurs.
i've done the extensive check all the components show passed. i opened the laptop cleaned the fans and everything. Still the problem is there. I dont knw how to tackle this, could use some help.
Thanks alot.
I am not sure if if factory reseting can help, as i have some data which i can't lose
I dont knwo what happens if i rollback the bios, will it affect or delete the data
@@apurvrenake5499 Yes, I would try a factory reset after backing up all the DATA I do not wish to lose. I would not try messing with BIOS until a last resort. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey
Thanks for your reply! appreciate it.
I've almost backup up all the data, so i may try factory resetting, can i do that through bios setting?? also, there wasn't any spill or anything relatable, but yes i experienced heating issue and regular windows updates used be done, like twice a month maybe, but their wasn't any huge noticeable update,, it was just drivers updates or something
My HP Elitebook G7 Core i5 will not start. Under normal usage, I left the PC to do an HP update then shut down. Now the laptop gets stuck at HP Sure Start Recovery screen. What happens is the following:
1) Start the PC.
2) Not pressing any button, PC beeps loudly once and then the following message is displayed:
HP Sure Start Recovery
HP Sure Start detected an unauthorized change to the Secure Boot Keys.
The keys were restored automatically and there is no further action required.
The repeated occurrence of this problem indicates a security problem that should not be ignored.
There are two buttons on the screen, blue "OK" and grey "Esc".
3) Regardless of which button is pressed, the PC screen changes to HP logo and "Protected by HP Sure Start" text, then switches off after cca 5s.
4) After another cca 5s, the PC turns back on and everything starts from point 2 again.
1. Can you enter BIOS and find any options to 'Uninstall Last Update'? Or perhaps any options to Repair or Restore?
2. Can you run the diagnostic scan as seen here?
Sir I rest my laptop but my laptop stack in BIOS and choice option is not coming hp laptop
1. Are you able to run the diagnostic test as seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey I updated my window then lag problem are coming and I rest my laptop then my laptop stack in BIOS
@@asdslyrics1962 1. Are you able to run the diagnostic test as seen here?
2. Are you able to find any 'Undo' or 'Uninstall Last Update' options in BIOS as mentioned here?
I have the hp 15s Model Number: HP 15s-du3519TX, I followed this and my ssd did pass the test so I created windows 11 installation media, I have changed bios to boot from usb, I can see the usb in boot media screen but no matter what I do it just goes to hp logo and is stuck there, it never boots from the usb, I tried disabling secure boot and even then nothing happened (My laptop is a newer model which has no legacy support so can't switch that) Any help would be appreciated
Can you try the other USB ports? Some computers will weirdly only accept one for this operation. Also, did you create your own Install Media or purcahse it?
I was getting the restarting loop with a HP 14-bw0xx. I fixed it just by installing Windows 8.1 instead of trying to install Windows 10.
Glad your all set :) Always here if needed !!
Hello and how i will reseate it on hp laptop g8 255gb and if is it to open my laptop takeoff the hard drive and then reinstall it i done it but nothing the same thing showing
I dont fully understand your comment. Are you asking how to get into your computer to access your HDD so that you can unplug it and then plug it back in? Were you able to run the HP diagnostic scan as seen here?
@PC_Monkey my hard drive was ssd255gb but after is not passed in quick or extensive check I putted an 500gb but it cannot boot again what I must do now and now says install an operating system so I must install windows?
After updating software on ubuntu os, I rebooted. Now I can't boot computer. Stuck on hp logo screen. I have HP 450 G9 probook. Even when I press Esc button to access bios it stuck but shows message Entering Startup Menu... So can't access even bios. Could u help
So you are unable to access BIOS or the HP diagnostic scan?
@@PC_Monkey it takes like 30min to go into bios or to diagnostics screen. Idk what laptop is busy with, why it takes so long? I finally managed to run hard drive diagnostics. It says no hard drive found. What could happen? I run software updates on ubuntu os and now it doesn't sees hard drives. Any ideas?
Wanna describe how booting looks like now: after power button is pressed I see hp logo screen. I pressing Esc till I see "entering startup settings...". Then nothing changes for 30min maybe more. Then screen goes black for 10 secs and after that logo screen again. I press Esc button and it finally takes me to bios/diagnostics screen. So each time it takes 30min+
great thxxxxx broooo
Your welcome !! Happy to help :)
my pc suddenly freeze, after i force restart (hold power button) it stuck on BIOS. i already tried change cmos battery, takeout my ssd, clear cmos, add date and time on my bios but nothing work, still looping on my bios every time i turn on my pc, can someone help me?
You have an HP? Have you tried the steps seen here in this video? What was the result of the diagnostic scan? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
My hp z book i7 7th gen laptop suddenly screen turned glitched and stayed the same for long time, I used the laptops power off button to turn it off but when I try to turn it back on, entire system lights up except the screen for second, and turns off again, it happens repeatedly until I press the power off button again
1. For a computer that does not turn on, try this video first; th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html. Let me know how that goes :)
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I have a hp laptop model 15-ba009dx how can I get to the hard drive to make sure everything is in place and tight
Does this help? th-cam.com/video/mcVYlSwAgq0/w-d-xo.html
What's the issue, my dell just powers in then it's like it's struggling to power on keeps offing and onning like a loop, but it doesn't reach the logo screen.
For a computer that does not turn on, try this video first; th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html. Let me know how that goes :) Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
@@PC_Monkey never happened before, was working perfectly, then I enabled something in BIOS (can't remember what), and immediately after that it refuses to start.
@@evloghmenosxxx4035 For a computer that does not turn on, try this video first; th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html.
@@PC_Monkey thank you so much
@@evloghmenosxxx4035 Happy to help :) Always here if needed !!
Please help i donot know the password and have forgot it for the repair or command prompt
Do you care about saving DATA? Does this help? th-cam.com/video/UX6xE6zSF3w/w-d-xo.html
Pls help me i did all that you said but it dint help my computer, my computer type is windows 8 probook
The diagnostic test wont 'help' your computer. Its just a test to help us see what the issue could be. What was the result of the test? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
It said passed, I think it crashed
I have the same issue with asus , as it started with update cash not my laptop is hoving loop restarting issue what should i do
For this problem on an Asus computer, can you try the steps seen here? th-cam.com/video/7y-YMso688c/w-d-xo.html
My computer over heated when i was doing training when i reset it it has a bios 502 error i tried everything i could think of but it says welcome and then immediately resets ive tried almost everything
1. You have an HP computer? Are you able to run the diagnostic test as seen here?
2. An overheating computer can be damaging multiple different components if not resolved. First, make sure that the fan and vents are clean and clear. If you need help accessing the fan, let me know what brand and model computer you have and I can help you get inside it. If that does not fix the overheating issue, then try replacing the thermal paste on the CPU and if needed, the GPU as seen here; th-cam.com/video/K_j4GPjpawk/w-d-xo.html. If that fails too, replace the CPU
Thanks for the help. I've done the F2/Smart Check... it did say "Passed". But when looking at "Short DST" is says Not Available. What does that really mean? Does it really mean it's just not accessing the hard drive at all?
Edit: Okay you answered my question later on in the video, so thanks again for your thorough demonstrations and simple-to-undestand-explanation as to what we're really doing. For the life of me, I cannot physically open the bottom part of my laptop to reseat it and I have a whole bunch of screwdrivers of all sizes. None of them work at all. The local tech guy said it is definitely a hard drive issue and needs to be replaced. Yet I don't want to do that when I'm right in the middle of a project. He needs my laptop even while waiting for that part to be shipped to us here. And so far, I've uploaded most of my most important files on multiple cloud-storage... and I foresee the inevitable re-installing to Windows 10. Thanks for the links as well. I think it's only a quick fix though. My laptop has been giving me this same problem since last year and cannot handle Windows 11. I scanned it first and it stated that it is not able to upgrade to even 11. This issue of "Your computer ran into a problem" has been happening several times now. I am able to continue where I left off after I did the diagnostic and reboot... but still keep running into this same problem. I do hope the majority of others are able to resolve it once and for all.
Yes, sounds like the HDD needs to be replaced. You can also send out the old HDD to a company that does DATA recovery and can usually get DATA off HDDs even if they 'go bad'. Would you like help with the replacement or the DATA recovery?
@@PC_Monkey Yes, please! I need to make use of this situation as much as possible. Thanks so much for your reply back. I really appreciate it.
i changed from UIFE to LEGACY and my computer shut down and Know won't even turn on when hit the power button
Can you try a manual BIOS reset as seen here at 9:10? th-cam.com/video/kOBY4k2Mn_k/w-d-xo.html
My laptop keeps on stating preparing automatic repair, then after the screen will be black
Assuming you have an HP computer, sounds like your on the correct video. Have you tried the steps seen here?
Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I see the entering startup menu at the bottom when i click esc but it never opens the menu
You have an HP? Can you access the diagnostic test? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@PC_Monkey yes, I have an HP eliteboom 840 G4. Before this happened I was trying to install Microsoft office 365 on the laptop. The instructions told me to delete outlook and download the office 365 from the website. When it finished installing it told me to right click the file and select mount and then run the setup file as administrator. It started installing but stopped progressing so I opened task manager and ended the task. I Tried to do the same thing and it was telling me that it was installing in the background but it wasn't, so I went to the website to download the tool to help me uninstall it so I can reinstall it again. It finished installing but I had to do something so the computer went to sleep or shut off. When I tried to turn it back on the problem was happening.
@PC_Monkey I can't access any of the F key menus to try and manually boot the laptop or run a diagnostic. It shows text at the bottom that it's entering the menu but it never does.