How To Fix Dell Boot Loop, Stuck on Diagnosing PC, Stuck on Loading Screen
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- เผยแพร่เมื่อ 8 มี.ค. 2020
- THIS VIDEO HAS BEEN UPDATED HERE: • Video
Use this video to troubleshoot and repair why your Dell is in a Boot Loop situation, stuck diagnosing PC, stuck loading or repairing, or other boot up issues. Make sure these are happening AFTER the initial Logo Screen. Please note, this can also be caused by a loose HDD. Try unplugging it and plugging it back in! That is called 'Reseating' the HDD. Check out the FAQ's and Related Video Links below !!
Please remember to Like, Share, and Sub if this video was helpful :)
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FAQ's:
Q: What are the buttons you press?
A: F2 - BIOS, F12 - Diagnostic Options
Q: What if I cannot seem to switch between Legacy and UEFI or switching does not work?
A: If you cannot locate the options to switch between or if switching does not work, then skip that step and continue with the rest of the video. What was the result of the diagnostic scan?
Q: It has an error saying 'legacy option cannot be enabled with PTT enable'
A: Disable PTT Security by going to the Security Tab, and selecting PTT Security. Uncheck the box. If you cannot locate the options to switch between or if switching does not work, then skip that step and continue with the rest of the steps in this updated version of this video: • How To Fix Dell Boot L... :) What was the result of the Diagnostic Scan?
Q: What if my diagnostic test shows the HDD as 'Not Installed"?
A: If the HDD is showing as 'Not Seen' or 'Not Installed' that means the hard drive is either loose or bad. I would 'Reseat' it (unplug it and plug it back in) as seen here in this updated video: • How To Fix Dell Boot L... . Try the scan again. If it still says that its not installed, then its most likely bad and needs to be replaced. Let me know if you would like help with any of that :)
Q: My hard drive didn't pass the test. What do I do now?
A: You should then replace the hard drive as seen here; • Acer Travelmate - How ... .
You would also then need to install an operating system onto the new one.
You can see how to install Windows 10 here: • How To Install Upgrade...
You can see how to install Windows 11 here: • How To Install Upgrade...
Q: Changing the settings in BIOS didn't help and my HDD passed the test.
A: If changing the setting sin BIOS didn't identify the issue and your Hard Drive passed the test, then the issue is most likely Operating System related. Can you find any Repair or Recovery options in BIOS? If that did not help, I would next try to reinstall the operating system.
You can see how to install Windows 10 here: • How To Install Upgrade...
You can see how to install Windows 11 here: • How To Install Upgrade...
Q: I cant run the diagnostic scan. It wont complete or I cant access it.
A: If you cannot run the scan, we don't know for sure if the HDD is healthy or not. We will have to continue troubleshooting assuming it is for now. If its healthy, and if the issue is operating system related, I would then reinstall it.
You can see how to install Windows 10 here: • How To Install Upgrade...
You can see how to install Windows 11 here: • How To Install Upgrade... - วิทยาศาสตร์และเทคโนโลยี
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THIS VIDEO HAS BEEN UPDATED HERE: th-cam.com/video/N7WO5EqZpBE/w-d-xo.html
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Hey I know this is a old video and you gone but I’m checking a computer and it’s currently just shows the pre boot system assessment but none of the parts it said it has detected errors though it doesn’t say the problem is there another way for me to check?
Nevermind found where it says each part but it saying none of them are broken or messed up they all have green checks
@@ketto2034 1. If the diagnostic test didnt find any errors, were you able to try the other steps seen in that updated video?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey yes I did try the other steps I eventually found out the OS was deleted and I need to downloads windows
@@ketto2034 Glad your all set :) Always here if needed !!
You helped me just fix a computer that I thought I had messed it up for good , thanks for the help !! Genuinely appreciate it
Glad your all set :) Always here if needed !!
This really helped me, although my laptop says: Hard drive test was unsuccessful, I exited the scan and rebooted. It started up. Thank you so much. Don’t know why this happened, but it worked. Thanks again.
Glad your all set :) Always here if needed !!
Some advice, now that the computer is working, try the scan again, the hard drive could be starting to go :(
Dear Sir, you are the kind of people that the world is craving for. Thank you so much.
Thanks !! Glad this video was helpful :):)
Brother, my Dell laptop developed the same problem you described here. I took it to the experts at a couple of computer chain stores and not only were they unable to fix, I was told that my data was lost and it would require additional expertise and money to recover. I went home and on a last ditch effort came across this video. And after following step by step your clear instructions, I was able to access the computer files, saved them on an external hard drive and now I am watching your other videos to see if I can fix what’s causing the problem. Bottom line: YOU DA MAN! Thanks!
Thanks !! Glad this video was helpful :):)
I enabled some virtualization in my bios and no keystrokes break me out just the dell logos d restart guess I’m screwed
This video saved me a lot of time and aggravation. My PC came back from a Dell Repair in Secure Boot mode. Once I followed the steps and set the BIOS back to legacy mode, my PC booted up normally. Thank you!
Happy to help :) Always here if needed !!
which windows was it?
I'm a medical student but dude you got one new subscriber , Respect
Happy to help :) Always here if needed !! Good luck with the rest of your schooling !!! :)
Your video made me realized I haven’t installed my Internal HDD properly, you mentioned “make sure to put the HDD on top” made me look for my Internal HDD and have to plug it properly. Thanks!
Glad your all set :) Always here if needed !!
You just dont know how you saved my laptop now. Thank you for this video 🙏
Happy to help :) Always here if needed !!
I found u to be very thorough and not confusing. U broke things down so well that just from prescreening the video i could easily carryout the tasks without having to refer back to the video . Ill let u know how it goes
Thanks for the nice comment :) Good luck and I'm always here to help if needed !!
I really wanna say thank you so much. My laptop is now fixed. You're literally the best. 🖤
Thanks !! Glad this video was helpful :):)
This video is so good that my computer started working as soon as I started watching it. Wow!
Monkey Magic LOL
Glad your all set :) Always here if needed !!
lol I'm a Dell employee and you fixed my work computer faster than IT. smh
Great to hear !! Always here to help :):)
Dammnnn!! Ur so cool 😎
Lmao
How I have a dell all in one pc and it stuck on a restarting loop I was just trying to update it
@@strangerpenguinn did you fix it???
Thank you so much, had been trying for months to fix my dell laptop stuck on dell logo for 15-20 min. each time I turned it on. Diagnostic found no problems. Did the F2 when restarting laptop. The time was correct. Went to boot sequence, my hardrive was in second place, put it in first place. Laptop has been booting within seconds now. So so happy.
Great to hear !! Always here to help :):) Well done btw :)
Thanks for your quick response! I kept poking around after I posted my question and discovered the surprisingly mundane problem and fix. I tried starting with all periphials unplugged (I hadn't done that before) and it started! To cut to the chase, the problem was a stuck Control key on my keyboard. Pried it up with a knife to unstick it and all was fine.
Glad your all set :):) Always here if needed !!
Thank you so much, I was ready to take my dead PC to a repair shop. Your instructions were very clear and helpful.
Thanks !! Glad this video was helpful :):)
Please can you help me my dell hang on boot loop
@@mentechy8667 same here
This was incredibly helpful thank you for creating and uploading this video.
Great to hear !! Always here to help :):)
Exactly 2 years to the date, I'm here. Thanks for the help!
Your welcome !! Happy to help :)
You're just a genius man, putting the hard drive first solved the problem ,I was going to install the Windows again but thank god I've seen your video before doing that.. Thanks so much!
Glad your all set :) Always here if needed !!
Hey! I watched a lot of your videos and you literally saved my school career, I dont have the funds to buy a new computer or repairs and my laptops got corrupted BAD
Thank you for making such accessible videos
Happy to help :) Always here if needed !! Good luck with the rest of your schooling !!
This worked great on getting my old laptop up and running again, thanks!
Happy to help :) Always here if needed !!
th-cam.com/video/1YH3YOhiYKY/w-d-xo.html
I’m stuck in a different loop
AM I THE ONLY ONE STUCK IN THIS LOOP!!???? th-cam.com/video/1YH3YOhiYKY/w-d-xo.html HELLP MEEE THIS IS A DELL WINDOWS 10
Thanks so much for this video! It helped me get Windows to come up, but I had to do both 'levels' of the Preboot System Assessment--the first one that took only a few mins (and no errors were found) but when I exited that one it still would not get out of the loop; so then I did it again, but this time also did the second, longer assessment (almost an hour-and it didnt find any errors either) and when I click on Exit to get out of the assessment then I can get the pc to get into Windows and seems to be good. Only problem is that if I close down the pc, then the loop comes back....and the only way to get Windows again is to do the assessment (~1hr) to get it to load Windows so I can even use the pc....outside of leaving it on all the time of course. I've looked at several of your other videos but not finding any other clues as to what I can do to get it to boot up normally. Thanks so much in advance for any help!!
Did you find a way to get it to boot up normally?
Omg!!!! I'm a total "know nothing"! When it comes to computers and this guy just showed me how to fix my computer.... Wow!!!
Great to hear !! Always here to help :):)
Wherever you are, I really appreciate for your video. Have just fixed a PC I thought of packing. Thank you so much I really appreciate, you've really helped me.
Happy to help :) Always here if needed !!
Best way to solve problem
Very honest
Precisely
Thumb 👍
Second time this has happened in 5 months. Fix was setting correct time in the BIOS. Thank you so much!!! Saved me from doing a System Image restore from a backup that is pry a year old. Awesome video
Glad your all set :):) Always here if needed !!
Man thank you so much you just did me a great favor my computer did not turn on an i had an assignment due tomorrow and followed your instructions just worked perfectly thank you so much
Happy to help :) Always here if needed !! Good luck on the assignment !!
Dude, you rock! Changed boot sequence and she took off like a rocket. Now waiting for the two hours so I can log in. THANK YOU
Glad your all set :) Always here if needed !!
Fantastic!!! I ran through your suggested steps and it worked!!! Thank you so much 😊👍🙏 💻
Great to hear !! Always here to help :):)
Mine is not working I did all section you did
hello! mine is windows error recovery. can you help me fix it? when i turn it on immediately goes to windows error recovery
It's good to see that after 1year u are still active for the response
Happy to help :) Always here if needed !!
Was stuck in the diagnostic testing loop. I switched from UEFI to Legacy. Then rebooted. It still took me to diagnostic testing. Rebooted. Spammed F2. Switched back to UEFI. Rebooted. It worked.
Thanks!
Glad your all set :) Always here if needed !!
My laptop start and I'm not pressing any key, it is directly taking me to bios setting screen(same as at 5:30 in video), what could be the issue???
Thank you for this video big brother, I’m still having issues after a system restore.
Considering taking a dump in this laptop and mailing it back to Dell.
Were you able to run the dell diagnostics? What were the results?
Fixed the issue! Changed the boot sequence to "Internal HDD" first. Thank you so much.
Happy to help :) Always here if needed !!
Thank You sir, You saved me a bundle. Almost bought a new laptop yesterday.
Happy to help :) Always here if needed !!
God bless you, Sir!♥️
Happy to help :) Always here if needed !!
I'm having issues with my laptop. It keeps saying, ”invalid configuration information
please run the setup program.”
If you have a Dell computer, than your on the correct video. Have you tried the steps seen here yet?
Thank you so much for this video! You helped me get through whatever the hiccup was and I really do appreciate it.
Great to hear !! Always here to help :):)
Thank you man, unplugging and plugging back the HDD worked at once! Also i noticed a tiny cable(a bit left to the processor fan, a tiny golden cap loke thing) slightly unplugged. That might be the reason too but thank you dude. Made my day 👍
Glad your all set :) Always here if needed !!
thanks bro, this video really really help me, I thought my computer had virus, I was in panic becouse this computer is not mine, but your advices help me so much.
Great to hear !! Always here to help :):)
Thanks man I was trying to fix up a laptop. My uncle gave me when he passed so thanks
Happy to help :) Always here if needed !! Sorry about your uncle :(
He passed by your house and gave you a pc? I don’t understand, why is people saying sorry?
@@tangkoungnam5159 "He passed" means he died...
PC Monkey oh.... that’s what it meant?
@SpeedRun San Thanks for the thought San. Hope your day improves :)
Oh Guy! You 've saved my life with this video, Thank you so much! Big Hug!
Happy to help :) Always here if needed !!
Duuuuuuudee!! Just got a refurbished Dell 7050. Long story short: I messed in the bios whilst getting Batocera to run off an external hard drive and got this screen. Reset bios to what it was and all's good! Thanks!!
Other videos and online sources were like "windows key and C," or "hold F8"... this did the trick. 🙌👏
Glad your all set :) Always here if needed !!
@@PC_Monkey that's why I am now a subscriber. 🙌
@@nobodyatallvallejo3672 Thx :):):)
Thank-you so much bro I was doing this for 1 day but it is not fixing although I am not stucked in loading screen but I am stucked in my main screen with 3, 4 tabs opened .
Thank-you bro u helped me a lot. Love from India❤❤❤❤❤❤
Happy to help :) Always here if needed !! Greetings India from America :)
Show me how to reboot using UEFI
Thank you, thank you, thank you. Following your directions to change the boot order to the hard drive cured the problem.
Great to hear !! Always here to help :):)
This helped! I just love how he’s like: if it still says it’s not dedicated you hard drive is just bad
That means the hard drive is either bad or loose. I would first try 'reseating' the Hard Drive. That is where you unplug it and then plug it back in, making sure its properly plugged in and secure. Try the scan again. If it still says that its not installed, then its most likely bad and needs to be replaced. You can see how to do that here; th-cam.com/video/KZzWsZ8KKFQ/w-d-xo.html. You would also then need to install an operating system onto the new one as shown here; th-cam.com/video/ULrJVk4JJ20/w-d-xo.html
@@PC_Monkey I understand but it was kinda funny when you sad it’s just bad. Thank you
You helped me just fix a computer that I thought I had messed it up for good , thanks for the help !! Genuinely appreciate it Regards, Oscar from Curacao.
Happy to help :) Always here if needed !!
You’re the best! You fixed my laptop just before my shift. Thank you so much! ❤️
Happy to help :) Always here if needed !!
@@PC_Monkey how to know if your data is right???}
@@PC_Monkey and when I click legacy boot sequence shows nothing what dose that mean?
@@DiscoRaven16 I dont understand your question. 'How do you know if your data is right?'
You have a Dell? If you cannot locate the options to switch between or if switching does not work, then skip that step and continue with the rest of the video :) What was the result of the Diagnostic Scan?
@@PC_Monkey th-cam.com/video/1YH3YOhiYKY/w-d-xo.html this is what my pc is doing
Thanks bro the diagnosis worked for my father's laptop as it contained very very very important documents of the company. Thanks you saved my life bro🙏🙏
Happy to help :) Always here if needed !!
Thank you!! My computer started while watching your video !!
Great to hear !! Always here to help :):)
I didn't even have to follow all the steps as soon as I clocked diagnosis it started loading and came on!!😊💯
Sometimes it just needs to be reminded how to work right lol. Glad your all set :) Always here if needed !!
Thank you so much for the video. It fixed my issue. I'm so happy that my laptop is working.
Happy to help :) Always here if needed !!
Hey mine keeps showing that it’s loading like it’s gonna take a few seconds for it to work and it quickly closes. What do I do?
Assuming you have a Dell computer, your on the correct video. Have you tried the steps seen here yet? What was the result of the diagnostic scan?
Bro I dont know who you are , where you are , what you are.. im spell bound... You can be a great teacher!!! Fixed my dell laptop No bootable device issue after a gruellling 3 hour searching... Finally saw your video..
God bless you mate...!!!
Thanks !! Glad this video was helpful :):)
damn im not having this problem but i like how you reply to all your comments man that's appreciative :)
I try :) Always here to help !!
New Subscriber here ✌️
Fixed my laptop
Great to hear !! Always here to help :):)
Hey man. My laptop randomly started beeping and flashing different colours. I turned it off and left it for a couple of hours. Later on i went to turn it on and it just wouldn’t. I charged it and it didn’t work. Also when i hold or press the turn on button nothing happens, no fan, no lights no nothing. Please help me
For a computer that does not turn on, try this video first; th-cam.com/video/P3I7dDpkJps/w-d-xo.html. Let me know how that goes :)
One interesting observation is the UK and US date formats are not the same, I'd not used my Dell for months, so turning on I noticed the date had flipped to the US date (02/07/2023) so I swapped to the UK format (07/02/2023) it did still loop a few times, but the best thing is shut it down and leave it for a an hour or so, then turn it back on. Mine recovered 😃
Thanks
Glad your all set :) Always here if needed !!
This saves my laptop! Other videos are suggesting to format.
Thank you so much
Glad your all set :) Always here if needed !!
Hey man I've got an Acer travel mate 5720 that's in a boot loop I cant seem to fix it
You should refer to this video; th-cam.com/video/g8WkyX0dan0/w-d-xo.html
However, the BIOS key for Acer is usually F2
While watching this video, my Dell finally booted up... so i didnt have to do anything BUT i guess this video is good luck charm lol!
PC Monkey magic lol Glad your all set :)
You're the best.
I'm so grateful for this video,💯
Happy to help :) Always here if needed !!
You make people’s life easy . Thank you so very much
Happy to help :) Always here if needed !!
Thank you found out it was my hard drive
Happy to help :) Always here if needed !!
THANK YOU VERY MUCH sir,,,, 😌😌🥰🥰🥰 FOR ME YOU ARE PC GOD
Happy to help :) Always here if needed !!
So powerful, all I can do is to like, share and Subscribed ❤️✨
Thanks !! Glad this video was helpful :):)
My laptop at least started doing something when I followed you … let’s see if I can get it up and running 🙂
Good luck !! Let me know how it goes :)
Thank u, ur the best it fixed my laptop
Happy to help :) Always here if needed !!
For others unsuccessfully, I booted to safe mode and it worked, but then I shut it down, and booted back normally and it worked. Weird.
Please help me 8473804950
PC Monkey help me bro please when i do mine it says “hard drive not installed continue testing?” do i put yes or no
My laptop not booting from bootable usb having wondows 7 in one usb and windows 10 in one usb but both not working in laptop and same booyable usb work in pc where I maked that bootable usb..I performed dignostic test that also ok. Previously I installed windows 10 from bootable usb in legacy mode but this time when I try to boot from same usb then only windows logo and spinning wheel appearing for 10 to 15 min then black screen and when boiting from windows 7 bootable usb then loading windows file shown followed by starting windows logo theen mouse curser and stuck at mouse curser..can you tell me which problem is there which not able to load setup from bootable usb? I tried to tested from ubantu bootable usb and ubantu bootable usb load setup and I run that uabntu setup in trial mode which working fine.. please tell me what problem is in my system?
After I did the legacy stuff it said No Boot Device Found. Press any key to reboot the machine
Also when I did the testing thing where the colors show up it said it found one or more errors but it didn’t tell me what they were
Same thing happened to me n I watched dell computer restarting and restarting again and my computer worked.i trued all this stuff in this just worked so simple.
I just want to express my gratitude to you thank u so so much my laptop is working 🥰
Great to hear !! Always here to help :):)
Omg i have so much valuable info on my pc you dont realize how worried i was really about to just give up 😊😊❤
Glad your all set :) Always here if needed !!
How can I reset in this menu
When I connect my pc to internet it just turn white
Thank you so much! It really helped me! :)
Great to hear !! Always here to help :):)
Omg my hard driver was out of the spot I fixed now thank you🙏 u saved me money
Happy to help :) Always here if needed !!
Thanks Man!
Happy to help :) Always here if needed !!
When im pressin f12 it doesn't work soo can you give me more advice
@@abosede9713 my laptop not support f12
After checking this setting there was X symbol on my Hard drive ... does that means my hard drive is bad
Yes. That means you should replace it. Links are in the description on how to do that and then on how to install Windows onto the new drive.
PC Monkey Thnk you bro
Thanks for your help!!!
Your welcome !! Happy to help :)
Thankyou sooo much I use this laptop for school and it had this error I really thought I had to buy a new one thanks again
Happy to help :) Always here if needed !!
How do I stop having the infinite loop of recoveing updates?
By stopping my heart who want to reach to you
@@tastyyummycutehomecooknepa9288 bruh
Can you go to recovery mode?
@@jamestech4849 no i can't.same issue
I need help on my computer on the 64% update it keeps doing that in a loop
If the update is not processing, your operating system may be messed up. Back up your data, and then try a Factory Reset as seen here; th-cam.com/video/IE1zShTb0rU/w-d-xo.html. If the Factory Reset wont even work, then you should reinstall the operating system; th-cam.com/video/ULrJVk4JJ20/w-d-xo.html
Am having the same problem
SIR THIS VIDEO SAVED ME COZ MY BOOT SECTION WAS ON LEGACY AND I TURNED IT ON UEFI AND IT WORKED.!!!🙏🙏🙏THANK YOU SIRR 😭❤️
Glad your all set :) Always here if needed !!
Thank you so much! You saved my life 😭🙏
Glad your all set :) Always here if needed !!
Hello
After using the legacy option and after rebooting it's saying
No boot device found. Press any key
What should I do
Yeah mine did the same thing
same here, i did diagnostic and nothing was wrong
Mine too
My same thing
If you get this, you need to go back to the bios and reset the settings (for example, if you were using legacy and you tried out UEFI, go back to legacy or whatever options were originally set on your pc). The boot loop error then is more than likely an OS error and you need to factory reinstall windows.
I'm having problems when i turn on my computer I see the dell logo then it goes to a black screen
Did you ever find a fix?
@@091Rein nope
I have the same problem
Help me pls I have the same problem I don't want mom to find out
Yeah mine is having the same issue
LITERALLY THANK YOU SO MUCH ur a life saver
Happy to help :) Always here if needed !!
Ahhhhh!!!! Ty 😊 so much I appreciate it man!!!!
Happy to help :) Always here if needed !!
OMG YAY IT WORKED THANK YOU!!!
Happy to help :) Always here if needed !!
THANK YOU SO MUCH GOD BLESS YOU IF I NEVER SAW THIS VIDEO I WOULD HAVE THROWN IT AWAY THANK YOU SO SO MUCH
Happy to help :) Always here if needed !!
thank you thank you thank you! you saved me from having to factory reset my laptop again!
Happy to help :) Always here if needed !!
Awesome 👌, it really worked 💪. Thank you so much 😊 🙏.
Happy to help :) Always here if needed !!
It said I needed a new battery
hey, my dell stuck on the logo-loading screen, the f12 key is not responding, any ideas? thank you/
Same here :(
Same
same here with my dell laptop 3442.
even i take out hdd it just show dell logo cannot boot to bios. f2 or f12 not working. i take out cmos battery to reset bios. it still stuck on dell logo. any help?
Me too any news please
Same:(
Didnt solve my issue but i like the fact you're clear and to the point. Thank you! Subscribed. 👌🏽
What was your issue? What was the result of the diagnostic scan?
@@PC_Monkey
My laptop is working when I was entered my password and login to the home screen there is nothing showing always blinking help me.......
@@jishnusuresh1163 Assuming you have a Dell computer, can you try the steps seen here in this updated video? th-cam.com/video/B2Umoh81QeI/w-d-xo.html
Thank you dude !!
Your welcome !! Happy to help :)
Mine won’t get passed the colour testing and then it screams at me
On the color testing, does it prompt you to hit 'Y' if you can see the colors? Do you hit 'Y'?
@@PC_Monkey I hit the yes but it was different from urs
REEEEEEEEEEEEEEEEEEEE3E333
THAT WAS FUCKING AWFUL LMAO
I accidentally click no on lcd test please help
oh god you’re the best
Happy to help :) Always here if needed !!
Regarding third option i.e operating system error, is there a way to keep the data with Windows reinstall?
In my case, the Diagnostics didn't find any error in the disks yet it is still stuck in the restart loop. I am trying to reinstall windows from USB drive but it is not giving any repair option, only 'clean installation' option which I am not sure will wipe out precious data
Thanks man ... You are awesome
Thanks !! Glad this video was helpful :):)