Samsung “smart fridge” Ice maker force defrost - ridiculous

Here’s some info on resetting your ice maker. We have a model RF265 but I'm guessing this is the same for all models with the touch screen "smart" display. I have to quote the smart business becuase this fridge has caused us more grief with it's terrible design since the day we got it!
BASIC PROCESS:
1- turn off the ice maker
2- remove ice compartment and put in a towel
3- put into Forced defrost mode from the Engineering Mode screen
4- turn down the volume
REVERSE PROCESS:
1- mop up your ice maker
2- turn up volume
3- Cancel Test (this is samsung speak for take it out forced defrost mode)
4- turn on ice maker
5- press and hold the blue ice-maker reset switch for 2 seconds
6- replace the ice compartment, cross your fingers, and think about your next fridge purchase
I didn't do a good job showing these steps in the correct order in the video, but you'll have enough information to go on. Sorry about the noisy kids playing minecraft in the background.

[@preciousc]

You sir deserve an award for helping us fix an issue created and ignored by Samsung. I’ve been manually defrosting this fridge for a while now and would have never found the force defrost most on my own. Thank you for your help.

[@tscreez490]

Thank you! I’m a refrigeration mechanic and the last thing I want to do at home is work on my fridge. I just decided to You Tube this and you helped a lot

[@cheetahprague]

Thanks for posting. This video was the only one I found that showed how to activate the force defrost function.

[@robertwhite9623]

THANK YOU!!! Worked like a charm! Why do they make it this dang hard??!?

[@gustavopiedrahita1924]

The best video ever, after Two hours looking for answers about, how to defrost Samsung Digital Inverter. Thank you so much !!!

[@scotfromi315]

THANK YOU for posting this! This fridge has been a nightmare for me - the horrible icemaker, the horrible documentation/no support, let alone they removed software that I used without asking... I will NEVER buy Samsung again - but a BIG THANK YOU for posted this as I spent SO many hours trying to find this!

[@lelasavali-siufanua8006]

Thank you so much! I couldn't for the LIFE OF ME find the force defrost button. I made the biggest mistake buying Samsung Appliances, I bought the top of the line in 2016, Ive had the repairman out for the washer and dryer twice and had to replace the $1300 washer, my dishwasher has been replaced and at this point I will do my best to keep these flashy computer junk boxes alive until I eventually have to replace them all. These "Smart" Appliances mean that they know exactly how long to last before they're no longer warrantied.

[@smoothblack100]

Hey Jack, my grandson Ray wanted me to thank u for him being able to enjoy his crushed ice again. So thank u from Texas. U are the man.

[@johnfisher9428]

Brilliant, thank you. Found nothing on Samsung site, but this video has saved the day 👍

[@deemorris6858]

Thank you so much! I’ve heard a lot of bad things about these Samsung fridges but not until after I purchased mine. So far it hasn’t been too bad yet. Will keep the fingers crossed!

[@ryanmacewen511]

Thank you so much. Every so many months I've been having to defrost this thing manually... gingerly blowing a heat gun in and items and removing chunks from the top of the unit. I'm glad I got this fridge for free. I like the fridge, but it's pretty darn sad that in the year 2017 (model) you can't have a remotely reliable icemaker on a top of the consumer line refrigerator. I like the weather, and Pandora. That's about it. Keep food cold, and freezer works well. That's it. It should be at least 4 inches taller, IMHO. Thank you for posting! Much needed video!

[@shawnmccloud877]

Thank you for posting. I have had this for two years and I am today years old when you taught me this.

[@sarahmacdonaldeggers7303]

Such a useful video. Thank you for posting. My ice maker is now working again. I’ve saved your video because I’m sure I am going to have to refer to it again. Best wishes and many thanks.

[@corigarcia5018]

OMG THWNK YOU SOOOOO MUCH FOR YOUR VIDEO!!!!
I have the same model Samsung. I have gone a few weeks with no ice. Your help is appreciated!!

[@iBlameAnonymous]

This is exactly what I was looking for! Thank you so much!!! Crossing my fingers it works 😅

[@MelvixA]

Thank you soo much, I didn’t even know this was possible to fix and that I had to call a mechanic. Been with ice for more than a year T-T. Thank you so much 😊 🙏

[@jimmiecarlisle2941]

Thank You. Been having a issues with ice maker for like a month! This helped a lot.

[@Waydisturbed]

Great info! At least the info that I could hear over the kids... 😔

[@gab21121151]

Thanks for posting this. We have had constant issues with ours as well. The ice maker/ water dispenser light has been going out, and now we only get crushed ice to come out. I am hoping this reset might help with that. I don't expect it to help with the constant dripping water that leaks out. Oh, how I love this refrigerator!!!

[@freebodychris]

Shithouse fridge

[@Sirlaughalot101]

Thanks for the video buddy, you got my ice back on 😎👏👍

[@brynnjohnson6441]

Thank you! I've been looking for this and this is so much better than that hairdryer option!

[@lafaye991]

Thanks so much. My ice bucket is stuck. Hoping this will work. Thanks again

[@MrJoemanly]

Kids r loud speak louder had to replay a few times. But ty it worked

[@kitzandkabootles]

my defrost was a tiny bit different but I was able to figure it out thanks to you. would not let me do the re-set button but I had done it earlier in the day. mine also automatically shut off when it was completely defrosted. I will try the reset button tomorrow. No ice yet......

[@robloughrey]

I asked a repair guy about mine, he siad the only way to keep these from frosting up was to not buy a Samsung refrigerator.

[@thesolelab]

Glad to find this gem.

[@vudalimadhu]

Life saver! Thanks for posting this.

[@mykeyee1]

Thanks so much, this helped me tremendously!!! Gave thumbs 👍

[@DenysStafiniak]

Thank you so much for posting his video.

[@edsonaguirre3378]

Very informative Thanks for making this video!

[@mistiq1127]

Thank you so much.... You saved me so much time and money....

[@teresasantiago7757]

Thanks for your information, but I have another problem and is that my touchscreen is not working.

[@rickcarp5453]

So my fan stopped spinning and it's froze up in the back should I hit the other one also should I remove the food out of the refrigerator ?

[@billennis5032]

How did you figure out the tapping was needed?

[@michaelfries1443]

thanks

[@andrewbolitho]

Do you have an update as how to enter the engineer maintenance mode ? This process did work but after the last update it fails to work now. Help Please.

[@jcholzer]

I'm terribly sorry but we moved last year and made ABSOLUTELY SURE that the fridge stayed with the house when we sold it. I hated that fridge so much that our household has sworn off all Samsung appliances forever. Our new home has none, and never will.

[@Just_Some_Welder]

Thanks Jack

[@kasetheseeker2547]

Thank you very much.

[@timothysiefer5536]

Dumb question. With this also defrost the freezer drawer?

[@jamiesturtze8776]

On mine if you hit Load Status after the Forced defrost it does say it is heating the fridge, freezer and ice maker, so I chickened out and cancelled it.

[@vietvu5950]

How long do you let it run In defrost mode?

[@matthewwait4866]

This video is very helpful. I thank you!

[@colleenpatronik4864]

Please ask your children to go into another room if you’re taping. Their background talking made you’re video harder to work with. But it did work great🙂

[@mikefas5406]

You can do things from there... Yours is locked.. Unlock it!

[@melissahayden2539]

Samsung should be ashamed selling this BS I will be calling them Monday

[@freebodychris]

Bloody legend!! Shit fridge.

[@kentjones6813]

Smart fridge??? ironic.

[@albertrhone5510]

omg is all i can say

[@thewakandanpanda1324]

Thanks