ฝัง
- เผยแพร่เมื่อ 29 ก.ย. 2021
- How to fix and defrost a Samsung Family Hub ice maker.
steps to fix and defrost your samsung family hub ice maker…
To start press the home icon
Step 1 : Go to fridge manager
Step 2 : Tap the top left and right corners of the screen (right left right left continuously - sometimes takes a minute) until you get to engineer mode
Step 3 : press fridge function test
Step 4 : press force run
Step 5 : press force defrost (FD)
Step 5 : Press home icon
Step 6 : press settings
Step 7 : press sounds and adjust the volume
Step 8 : press home and go to the fridge manager again
Step 8 : press fridge settings
Step 9 : turn ice maker off
Wait about 30 minutes and then try to remove the ice bucket. Do not force it off. Gently push it up and then pull out to remove it.
VERY IMPORTANT !!! 🔥🔥🔥
NOTE: the Force Defrost only runs for 30 minutes before automatically stopping. If you still cannot remove the tray after running the force defrost for 30 minutes then you must RUN THE CYCLE AGAIN and REPEAT if necessary until you can remove the tray. After you remove the tray continue to run it until it is completely defrosted! It might take 5 or more consecutive runs! ⭐️⭐️⭐️
You can break off as much excess ice as you can during the thawing process if you wish.
Make sure it is completely thawed and DRY before placing the ice tray back in.
Step 10 : go back to the fridge manager and press fridge settings and turn on the ice maker
Step 11 : Go back to the engineer mode and press test cancel to make sure that the force defrost is not still running
If it doesn't work the first time you can do the process again. Or press the reset button (blue button on the right side of the ice maker towards the front of the ice maker after the ice tray has been removed). I did not have to reset the ice maker.
Problem solved!!!
Wait an hour or so for ice cubes to fill the tray before trying the ice maker
CHECKLIST for after defrosting! *******
1 - Go to fridge manager then fridge settings then at the top you will see the ice maker... Toggle it on to the right so it's blue
2 - I would also go back to the engineer mode and press test cancel just to be 100% sure the force defrost isn't on still.
I think the main issue may be not using it for long periods of time and also check the seal to make sure it is sealed properly when the tray is pushed back in. If the warmer air gets in it will cause it to frost up over time. You can order one if it isn't sealing properly. Check it every month or so after that (empty the tray of cubes completely; make sure it’s defrosted; check the seal on the tray and let the tray fill up with ice again) just to be on top of it in the future.
Please give a thumbs up/subscribe if this helped you 😊
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I keep coming back here, so here's some detailed written directions...
1) First try remove ice tray by gently lifting up as you pull, but don't force it if it feels really frozen solid or jammed, or you may break a plastic part.
2) Next, to turn off IceMaker only (this does NOT disable the food Freezer area), tap "Fridge Manager" icon on Home screen and then tap "Fridge Settings" and switch the IceMaker mode to "OFF" + Proceed. Then tap the < Back icon button at the bottom of screen.
3) Staying on Fridge Manager screen, enter "Engineer Mode" by only tapping the top-left & top-right corners of that screen (left+right+left+right...) at medium speed until you see the "Engineer Mode" banner pop up toward bottom of screen. it will then take you to the Engineer Mode screen automatically.
4) tap "fridge function test"
5) tap "force run"
6) tap "force defrost" to start the IceMaker-only Defrost cycle (approx.20mins), BUT after about 10-15 mins, he recommends returning to this screen to tap "test cancel" and then tap "force defrost" again to RESTART the defrost cycle thereby keeping the heating coils the hottest presumably. repeat these steps until everything melts just enough for you carefully remove your ice tray/bucket. depending how much of a hurry you are to make ice, you can run warm water in bucket to remove the ice but I usually put it upside down in the sink overnight.
7) To turn down volume of the repeating system alert sound, tap Home + settings + sound + system/slider to your desired volume.
*NOTE: If alert sound seems to stop well before the end of a full 20min cycle (possibly due to another routine fridge function or compressor coming on, etc.), you may need to restart the "force defrost" cycle again.
8) Place a long tray/plate or a towel directly under icemaker to catch melted icewater that should start dripping underneath.
9) to time your cycle, use your phone timer app or a regular timer set for 10-15mins. you can use the timer app on the refrigerator but it will be hard to get back to the Engineer Mode screen without having to repeat all the above steps. you could also create a repeating ToDo/Calendar reminder to defrost the icemaker every month or two, if preferred.
10) After IceMaker is visibly defrosted and melted/dry ice bucket is returned, don't forget to go to "fridge manager" and change IceMaker status back to "ON."
NOTE 2: if the IceMaker is turned on, but does NOT begin making ice, you can try holding down the BLUE button (on the top right side of the icemaker) for 2 seconds, which will make a system sound to let you know the icemaker has been reset. Please see other comments here if these directions do not correct the problem.
This video, your instructions, and all the comments here have completely helped me solve my problems. Sure as sh*t, Samsung would've charged me a small fortune to fix this - if not outright lie to me about what this issue is. They wanted a $200 service & labor fee upfront: I'd be responsible for any further parts and labor if the issue was not under warranty (I have a Family Hub that's just three years old). My thanks to you all!!
@juliemurdoch6114 Glad I could help! 😎
Thank you!!
Thank you so much for this!! This video and directions saved me countless hours tonight!!
@@kn4811 Glad I could help! 😎
I'm so glad to find this tip. Thank you very much for posting.
Who would know about this left right- left right thing? There aren't even soft buttons on the display there. 'Incredible.
My tray isn't frozen in, but I do have frost under the ice maker, so I'm hoping this still does the trick for me.
I'm trying the process now. I do not get any system sounds after selecting Fd mode (I checked the sound settings and there should be something audible if it's beeping at me). Waiting for the 30 minutes now so we'll see what happens.
Thanks again.
Absolutely awesome video, for those who need it. I tried many things, sifted through 18 videos before finding your clear and concise directions. Thank You !!!!!
Glad I could help you 😎
Worked like a charm! Took me 5 hrs of defrosting but ice maker finally came out without a hitch! Well done @techjunky!! You the man!
Glad I could help! 😎
Thanks so much. I watched 5 videos and yours is the only one that solved the problem. Never would have located the Engineer Mode without your video.
Ron
Glad I could help 😎
This video solved my problem, too. Apparently, if you reach out to Samsung about this issue they are offering to provide modifications to fix the issue at no cost to you. I'm going to call them tomorrow.
I was about to use a prybar to remove my tray! Thanks a lot! Just started the defrost mode, waiting patiently 🙏
Lmao
Wow!!! I didn’t know about this FD function and now I do, let’s hope it works!
Thank you soooo much🤗, followed your instructions step by step and my ice maker is working again!! Your a genius, god bless you ..thank you for this wonderful video. Great outcome.
Glad I could help! ☺️
Wow. Worked like a charm, especially after I realized I wanted a freezer defrost (FD) and not a fridge defrost (RD). Took just a few seconds to be able to pull out the Ice Master tray and clean out all the clogged ice. This is the second time this has happened in a few months. What a piece of junk. At least I know how to fix it now
Glad I could help 😎
THANKS!!! So many videos out there but you are the only one for this model! Thanks!!
Glad I could help! 😎
You are such a life saver…. You literally saved my insanity!!!! Power was out which led it to referee when it came back on, it was one huge frozen cube lol took 24 hours of repeating this process, but finally unfroze enough to slide it out & to think in Was going to just turn fridge off n let it melt that way. 🎉 🎉thank you, thank, thank you….
So glad I could help 😊
Excellent video. Worked like a charm, thanks!
Android interface, gotta love it 🤩. Thanks for the share on this issue.
Thank you so much, i watched many videos and none explained why i coudlnt get the icemaker open, now i know the ice has probably frozen it. Done the fridge defrost mode and now waiting but hopeful, life saver!!
Glad I could help!
Oh my goodness, you are a lifesaver! Thank you for sharing this. I was about to buy a steamer 😂
Steamer is faster. Actually.
Great video! Thank you! I had to run the defrost 8 times before I could even get the ice tray out. There was a lot of ice built up in there. No cubes. All good now.
Glad I could help! 😎
@@TechJunky777 oio
Helped me too..thank you so.much!!
This helped allot! Thank you buddy.
Thank you so much 🥰 great video and life saver.
Thank you very much for sharing this!!
Thank you! Great video!
This is great. Thanks buddy
Thank you so much for providing this video. We have been thawing our ice bucket for 3 days finally get it pulled out. 2 huge ice blocks in there. Now waiting for the ice maker back to work😅
It shouldn’t take 3 days to unthaw. Force defrost will automatically stop after about 15-20 mins. Run and re-run the force defrost every 10 mins. It will work faster that way.
Just the video I needed. Defrosting now. Thank you
Glad I could help! 😎
Thanks for this!! Truly a hero!!
Glad I could help
Thanks for the video you saved me an engineer visit. Just suggest that really frozen ice makers made need you to repeat the forced defrost three time in 90 minutes. Thanks again very helpful video
Glad I could help!
Thank you so much. I don't know why they don't tell you in the instructions. It's 32c here and we have family coming today .Thanks again.
Glad I could help 😎
Thanks again 🖐 I have to use this video every 2 or 3 months ❤❤ I never remember what to do. 😊
Glad I could help!
thank you so much. This was very helpful!
Glad I could help you Ritu 😊
Thank you so much...
Smart and thank you
Thank you so much
You are my hero. Glad I didn’t break it before I found your video
Glad I could help!
Thank you. In the process of defrosting.
Thank you. It works!
Awesome! Glad I helped you Carlos 😊
Thank for this video.. other videos had me confused. Plus they didn't have this exact model. But I do! Now I'm waiting for 30mins. Hopefully this works
Glad I could help!
Thank you so so so much for this video!
Glad I could help 😊
Yo My Guy !!! Thanks soooo much for this video it has saved my fridge and my sanity 🎉😂
Glad I could help! 😎
Not all super heros wear caps.....🙌🏾🙌🏾🙌🏾🙌🏾 THANK YOU. once i opened the tray, o saw inside that ice was stuck in the section were the ice falls right after it's made. You have to really look in there to make sure no ice is stuck
Thanks for your support! Glad I could help 😎
Great video
Thank You for this video! ❤
Glad It helped you! 😎
Thank you for this!!!!
Glad I could help!
Great information extremely helpful and informative video😍
Glad I could help 😎
Thanks for the video, it helped me to defrost the ice maker ❤
Glad I could help! 😎
I’m trying this now 🙌🏼
Let me know how it goes 👍
Amazing and informative video. I thought I’d need wrenches and a hammer. Good troubleshooting.
Thanks bro 😎
Thanks so much 🙏 it so helpful for me
Glad I could help you 😊
Thank you!!!
Glad I could help ☺️
Thank you! You are my hero
Glad I could help you! ☺️
Thank you so much we had the same problem you explanation help me fix it
Glad I could help 😎
Awesome video thank you I'm thinking of gettting a new icemaker insert with modified cooling clamps and seal the ice maker box
Let me know how it goes! Here is the service bulletin also…
www.classaction.org/media/samsung-service-bulletin-ice-maker.pdf
Thank you 🙏 so much you’re awesome
Glad I could help Dylan!
Thanks
Thank you very much, appreciate it
Glad I could help 😎
Thank you very much, sir.
Glad I could help!
Just found this video after taking a knife to the ice cube container 😂 I was planning on breaking it to get it free 🤦🏼♀️ It’s been froze up for months now and we have tried everything including a hair dryer for over an hour. Lol. I’ve watched so many videos and not one single one suggested what you just did in 3 mins 🙌🏼 I’m running a second defrost now since the first one didn’t budge it at all but I am so hopeful. Thank you for this video 🤩
Glad I could help. If you have that much ice built up you will need to run the cycle multiple times. Also leave the left side of the fridge door open. That will help with defrosting. The cycle will automatically stop after about 15-20 mins so I suggest manually stopping and rerunning the Force Defrost every 15 mins. Also, when you are pretty sure that everything is melted. Run it one more time just to make sure the water line right at the point it comes into the ice maker is defrosted as well.
@@TechJunky777 oh thank you for the advice. I’ve done it 3 times but I’ll try it a few more with the door open. I appreciate it soooo much.
@@TechJunky777 one more question. I’m hitting the force defrost (fd) but should I be hitting the force defrost (rd) instead? I’ve done the (fd) several times with the fridge open and nothing has happened yet so I was thinking I might be picking the wrong one🤔
No the Rd does the back of the fridge
@@TechJunky777 oh ok. Thank you. It’s just barely dripping out and it’s still so stuck like it’s frozen in the back so much that it won’t open. So crazy.
Great!! Thank you so much for sharing!
Glad I could help 😊
I have the same fridge ... Trying this method now. I'll keep you posted. 👍.
Read my description also for a step by step guide
I've heard that the Samsung fridges are notorious for this issue. Apparently they have replacement parts to prevent this from happening for about $400. Love the fridge otherwise.
Agreed! I love the fridge too….other than this issue. It might be worth the $400 fix as long as the rest of it lasts 🤔
When you are removing the tray you need to push it up and then pull it out. There is a latch holding it in place. Just be gentle
For what it's worth: what I learned, the defrost cycle only runs for 30 minutes. I had to run my cycle about 5 times in a row before I could easily pull out the tray. This takes considerable time, so patience and time are needed. I'm leaving my ice maker turned off indefinitely.
Thank you for this post!
Amazing video!!! Thank you!! Now for th permanent fix - new fridge. Bye bye Samsung.
What are you replacing it with? BTW they do have a permanent fix with an updated ice maker. The link to the fix is in my descriptions. Best thing to do is call Samsung and demand they replace the ice maker for free with the updated model.
this video saved my life
Glad I could help! 🫡
Is this an ongoing issue for you? I've had to do this twice. Great tutorial! Thank you!!!
Unfortunately yes. I check every couple of weeks. I need to do this every month or two. The only way to completely solve the problem is to call Samsung directly and demand that they replace the ice maker with the updated version. Tell them you know that they are aware of the issue because there is a class action lawsuit against them in the USA. Even if it’s out of warranty you can make the demand. It’s worth a try. The worst they can say is no. 😎 I’m glad I could help you. Thanks for your support! 😊
Thanks for the video! Do I need to do anything after everything has been defrosted? Or does it start making ice on its own?
It will start making ice on its own! 😎
Bro, thanks a lot to you as I was so frustrated tht I was abt to break the tray
Sir, can u pls guide as did force run for 3 times but still tray is now coming out. Please guide
If there is a lot of ice you will have to do force run multiple times until you can get the tray to come out. Sometimes it takes 5 or more tries. I suggest try a few more times and try to gently remove the tray after each run. To open the tray you need to gently push the tray up and then pull straight out because there is a latch holding the tray in…..gently push up and pull out.
@@TechJunky777 how to get out of defrost mode, as tray opened but compressor not working sir
@@dineshpatel9034 in engineer mode you can cancel the force run or just wait. It will automatically stop after about 20 minutes.
@@TechJunky777 well sir the defrost is finished since hour but still compressor is not on and in temperature is more thn 24
I ran Fd cycle. The ice master is still stuck. There is no water leaking. Trying the Fd again, thank you for this simple video!
Yes sometimes you have to run it a few times but it will work. Just takes a little patience 😊 I didn’t get water leaking either.
@@TechJunky777 ok, will do. Texting with customer support now🤯
You can also keep the left door open while you run the cycle. It will help to defrost faster.
@@TechJunky777 thank you!
Vanesa, did you get it to work? I've run the cycle multiple times, still stuck. Door open and a hair dryer are being used now. Frustrating.
Your video was so helpful. We did the force defrost and are wondering now how to get the ice maker working again? Do we have to do anything with the forced defrost button that we selected or just going back and turning on the ice maker will cancel that out? We also know that we have to put the sound back on correct?
The force defrost only turns on for about 30 mins then automatically turns off. If you have turned off the ice maker turning it on will just cancel out the force defrost. Also, yes turn the sound back up 😎 Glad I was able to help you!
I should add…. If the force defrost is running and you select the force defrost button again it will turn it off if you want to be sure it’s off
@@TechJunky777 So I'm curious as to what the blue button on the side of the ice maker is for?
@@MasterZhao It’s to reset the ice maker! Hold it down for a few seconds to reset it!
@@TechJunky777 Thank u! If you follow your steps do u still need to reset it?
Great video, I have the same fridge and it's exactly what I needed. I have one question, does the force defrost only last 30 minutes or until all the ice is melted and you put the icebin back in it starts on its own? Do I need to reset the icemaker by pushing the red button inside the icemaker?
The Force Defrost will only run about 15-20 mins then automatically stops and returns to cooling. So you can’t just turn it on and walk away. I recommend actually running for about 10 mins and then manually stopping it and then running it again for 10 mins etc. etc. until all the ice is melted. It seems to be warmer if you do that. You do not have to reset the ice maker but you could if you like…no harm done. It’s actually a blue button on the right side of the ice maker towards the front of it. Push and hold for a few seconds you will hear it make a different noise then release it.
@@TechJunky777 Thanks for quick reply, How do you manually stop it?
@@jrc6368 Just go back to the same engineer mode screen where you used Force Defrost. It will be the top selection. Press Test Cancel.
Do you beed to take out of forced DF mode after an hour or does it have a set timer that will revert back to normal?
You can opt to turn it off manually but it will turn itself off after about 30 minutes. That is why I suggest running it at least 5 times in order to melt all of the ice.
Thank God for this video. But after I put it back. Still no ice. How long do I have to wait?
Just wait a few hours for it to restock ice cubes
Great video. everything worked the way you said. My ice isnt working - and didnt appear to be frozen over. I did notice during the process - that the fridge manager says that ice-maker "FULL" - even though the bucket is empty. anyone know how to troubleshoot the mechanism that triggers this?
Make sure the ice maker is turned on in the fridge manager menu. Make sure the water source is turned on and flowing properly. Sometimes the water flowing to the ice maker is frozen itself just before it enters the ice maker(this would be my best first guess)if that’s the case you need to run the defrost many more times. You could try the reset button on the ice maker itself. Press and hold to reset it(it’s a blue button on the right side of the ice maker towards the front). If all else fails you could try a reset of the entire fridge/software back to factory settings and then reload the updated software. If you do all this and still nothing then you may need to replace the ice maker(Samsung knows that there is a problem with their ice maker setup so i would call them and press to get them to give you an updated replacement for free) l Hope these suggestions might help you Terry!
Could you solve thw problem? I have the same problem right now
@@erlinmanoku148 first try resetting the ice maker. There is a blue button on the right side of the ice maker towards the front. Press and hold it for a few seconds to reset it. If It’s still not getting water to the ice tray then you may have to do the force defrost cycle 4-5 times in order to defrost the water coming to the tray. Also make sure the ice maker is turned on in the fridge manager settings.
Thank you I try so many video nothing work my husband find this one and will see it look like is working let you know later.
Question the refrigerator will not go off? Only the ice maker?😢
The refrigerator will turn off while the ice maker is defrosting but it shouldn’t take too long to defrost it. 😊
This is amazing. How long after you restarted the ice maker did the ice start to form? We have had it ion for a couple of hours and still no ice.
The ice takes a few hours to form and start dropping. Make sure you turned the ice maker back on in the settings menu. Usually by the next day the whole tray is full. Sometimes if I haven’t used the ice for a while I just take the whole tray out and dump in the sink and let the process start over again for fresher ice! You will hear the ice falling into the tray periodically when the ice maker is working.
@@TechJunky777 Oh perfect. I will let it do it's thing. I am not the most patient LOL
@@cdpenrosecreations1877 If there is no ice in the tray by the morning then it’s possible the water line just before the tray has frozen also. If that is the case you need to do a few more cycles of defrosting. I recommend doing five cycles if that’s the issue.
@@TechJunky777 Okay perfect. Will see what happens over night . Thank you so much for this. :)
@TechJunky Lots of ice today. Can't thank you enough for the support. :)
I did thr defrost for an hour and all of the ice on the side came out but there was still some ice on the back side of the unit. I couldnt tell if that was supposed to be there. How long did you have to wait after this fix for the ice maker to produce more ice?
I didn’t have to wait too long at all. I just made sure to remove as much ice as possible and dried the inside with a towel. You can use a butter knife to chip off ice that formed around the ice maker(it’s the ice around the outside of the ice maker you want to remove) just be careful not to damage the ice maker. It will start producing ice in about an hour! You will hear the ice drop in the tray. Let me know how it goes😊
Awesome... Much better than using a hair dryer. I'm defrosting as we speak. Once complete, how do you exit engineer mode?
Press the home 🏠 icon at the bottom
I have a step-by-step in the description.
@@TechJunky777 thanks. I'm glad I saw that it only lasts 30 minutes. I have restarted it 3 times now. So when I push the reset button, the tray should open correct? Does the ice maker have to be turned on in settings before I push the reset? If not, then so far nothing happens when I push the reset... Except the sound the fridge makes.
@@M-Capone after running the force defrost a few times(possibly 5 or more times) you should be able to remove the tray. Then run the Force defrost a couple more times with the tray out until all the ice is gone. Dry the inside completely. Then you can just put the tray back in and make sure you press test cancel to make sure Forced defrost isn’t running anymore. Then in the fridge settings turn the ice maker back on. You shouldn’t need to press the reset button to make it work again. But if you do……Pressing the reset button on the ice maker doesn’t open it up… it just restarts it.
@@TechJunky777 ah OK. I've actually had the tray out no problem. Didn't see any ice build up... But the ice maker stopped making ice. I thought it had something to do with the water filter needing replacement because the fridge gave me the error message. I replaced it, reset it, and still no ice. So... I thought maybe it froze up internally... Hence me trying this. I'm running the force defrost a 4th time now.... Going to put it all back together after this one and test it out. It's only one year and a few days old.
I have been searching for over 2 weeks on how to do this and when you started going back and forth I was like who in the world would know to do that to get into engineer mode. What next, hit up down, right, left spin around high kick twerk and it opens up to show a hidden speak easy access???? Like really Samsung they are doing the most with this option to defrost.
I guess it’s only meant to be accessed by a technician. 🤷♂️ They couldn’t have made it any more difficult could they? 🤣 Anyways, I’m glad you found the hidden speak easy! 😎 The best permanent fix is to call Samsung and demand they replace the ice maker free of charge. If you go to my description at the very bottom of that page I have a link to the service bulletin from Samsung. Samsung has known about this issue for years now!!!
Hi great video. It solved my ice maker issue but ever since the freezer is only at 43 degrees and not working. I already hit test cancel. Any ideas ?
Go back to the fridge manager and check freezer temp and make sure it is on. Test cancel is really all you need to do but you can also reset to factory settings if all else fails in the settings menu. Of course then you might have to update your software too. You can do that also in the settings menu.
so after Force DF, and ice melted did u press some button to get the freezer/ice maker running again or automatically run itself once defrosting is achieved?
Go back to the settings and make sure that the ice maker is on. You can also press the reset button on the ice maker itself. It is the blue button on the right side of the ice maker towards the front. Press and hold for a few seconds. After you are sure the ice maker is on(in the settings menu) then just close the doors and wait until it makes more ice. Could be an hour or so. Then test it with a cup to see if the ice maker is working properly.
Go to fridge manager then fridge settings then at the top you will see the ice maker…. Toggle it on-to the right so it’s blue
I would also go back to the engineer mode and press test cancel just to be 100% sure the force defrost isn’t on still.
It should just work after that. That is all I had to do. But you could use the reset button on the ice machine after its on if you wish. I think the main issue may be not using it for long periods of time and also check the seal to make sure it is sealed properly when the tray is pushed back in. If the warmer air gets in it will cause it to frost up over time. You can order one if it isn’t sealing properly. Check it every month or so after that just to be on top of it in the future.
I have a low-pitched fan sound coming from my Samsung and the online help tech said I should unplug and defrost because it might be ice on the evaporator fan. Is your video accomplishing that or only defrosting the ice maker? 👍
It is only defrosting the ice maker. However, unplugging might help. It resets the system. Unplug for a few minutes…replug. See what happens.
It was helpful 👍…so can you show me how change the temperature too .. I don’t know why On the cooler keep be 37F if I change 34F it keep come back be 37F again?? Thanks
Go back to the fridge manager and change the temperature. There is a lock icon top corner so once you save your settings you can lock it in.
I am did the same what you said…but it still happened the same…. I think my fridge have some thing is wrong….you very helpful…thanks…do you have Facebook for I can follow up??
@@tiffanyyeet678 My TH-cam is separate from Facebook. Last resort you should be able to reset/restart the fridge in the settings menu. Touch the home icon at the bottom then goto settings(not fridge manager) then goto about family hub then press restart and then restart again to verify.
@@tiffanyyeet678 also make sure the software is up to date in the settings menu
After the ice melts, do I have to turn off specific stuff, or do I just have to turn on the ice maker again. Same for defrost?
It will stop by itself in 15-20 mins or just turn the ice maker back on 👍
Ugh! This tip worked many times but now I can’t get to engineer mode by tapping. Do you know if anything changed?
Did you recently update the software? If so you could try resetting to factory settings in the general settings menu. As far as I know nothing has changed though. If that doesn’t work you could also try unplugging for ten minutes then plug back in (maybe try this first before a factory reset).
Do you need to put the fridge back in force run mode or test cancel mode after the ice is deforested?
It will automatically stop running force defrost after 15-20 minutes then you have to manually start it again. Do that over and over until everything is defrosted. Once you are done you could manually stop force defrost by pressing test cancel just above the force defrost selection.
I wonder how to turn off Defrost mode 🧐 but however this video is great!
It will automatically stop after about 15-20 mins. Or you can manually stop it in the engineer mode. If you have a lot of ice you have to run it multiple times. I suggest stopping and restarting every 15 mins until all the ice is melted. Keep the left side door open during the defrost mode so air can help speed up the melting process.
@@TechJunky777ohh, that’s cool. Do you know how long it takes for the ice to make?
@@markdang784 6-12 hours is a good estimate. Go to sleep and wake up in the morning with ice! 😎
What if the ice hasn’t been making for a week now?
First try resetting the ice maker. Press and hold the blue button on the right side of the ice maker toward the front. Wait again 6 hours and recheck if there is ice. If there is still no ice then it’s possible that the water line to the ice maker might be frozen just as it enters the ice maker. Run the defrost mode again for several cycles. It should be completely defrosted by then. Also, check in the fridge manager screen that the ice maker is turned ON. You could try resetting the refrigerator also in the fridge manager settings section. If it still doesn’t work after all that then the ice maker itself may need to be replaced.
This is hugely helpful, but I’m having an issue. The first time I ran the defrost it ran for about 30 minutes, every subsequent run had only run for 4 minutes. I’ve been defrosting for over an hour and a half and my ice drawer still won’t budge. There is a little water dripping but I’d love some suggestions on what I’m doing wrong. Thanks in advance.
Make sure the left side door is fully open while you are defrosting. It will take multiple runs if the tray is stuck. Make sure the ice maker is turned of in fridge manager settings. You could reset the fridge to default in the settings menu also to see if that changes the run time of the defrost. Once you get the tray out then the defrost time will be quick. Don’t forget to remove the tray gently push up then straight back out. Pushing up will de-latch and release the tray.
@@TechJunky777 After 24 hours of defrosting (the force defrost still never lasted more than a few minutes each time I turned it on which was annoying) I finally got ice drawer out (it was a solid block of ice) and all of the ice melted, my ice maker still won't work. When I turn the ice maker back on there are no sounds of water movement and there is definitely no ice in the drawer after about 2 hours. Does anyone have any good troubleshooting ideas?
@@jimfromlyco If there is that much ice then most likely either the gasket around the tray may not be sealing properly (if it isn’t sealing properly then you need a new gasket) or the line to the ice maker could be frozen as well (In that case all you can do is continue to defrost for a few more cycles. As far as the short cycling you are reporting…I would try resetting the fridge to factory settings in the fridge manager screen. Others have had the same issue. As far as the ultimate solution…call Samsung and demand that they replace the ice maker at no cost because it is a known issue. There is a class action lawsuit against them in the USA. There is a reset button on the ice maker also…press and hold the blue button on the right side of the ice maker towards the front of it for a few seconds to reset it. Also, make sure you have turned the ice maker off in the settings on the fridge manager page before you run the defrost and turn it back on after you are done defrosting. Hope this helps
Thanks you, I found out there is a reset button in the ice maker, mine is a blue button on the right side of the ice making unit. I had to reset it a few times but eventually it started making ice again.
Thank you so much for your help! Good to know there is a court case, these things are horribly engineered!
Having the same issue - this Force Defrost Mode (FD) JUST defrosts the icemaker, not the fridge or the freezer right?
Right. FD is for the ice maker only. If you want to defrost the back of the fridge then you would use RD
I’ve ran the defroster a few times and nothing is happening. I hear the chimes so I know it thinks it’s defrosting but I don’t hear anything going on inside the ice maker and when I hold my hand underneath I don’t feel any warmth. Any suggestions?
If it is really frozen then it will take possibly more than a few runs to get the tray out. Once the tray is out put your hand up into the ice maker and you should feel the warmth of the heater. It seems to be faster and warmer if you run the force defrost and then manually press test cancel to stop it after 5-10 minutes and then run again…over and over until everything is melted. Also check to make sure you are running Force defrost FD not RD(rear defrost). RD only defrosts the rear of the refrigerator.
After forced defrost the beeping stops, do we press anything else on the engineer mode or it back to normal on its own??
After the beeping stops it will automatically go back to running normally. You don’t need to do anything else. If you need to defrost more you need to run force defrost again. I recommend running it multiple times (usually you need to anyways) but manually stopping it and then starting it up again every ten minutes until you have everything defrosted. It seems to be warmer that way.
Thank you
does this defrost the freezer below as well? That i did not want to happen. Or is it just the icemaker
It’s just the ice maker. To defrost the lower freezer just open it.
It's gonna happen again some of these have upgrade kits but they don't always fix the issue either
Question. Do I need to take it out of forced defrost mode? Or does that stop on its own? Thanks
It should stop on its own after about 20 minutes. That’s why I say you need to run it a few times consecutively to melt all the ice. If it doesn’t stop you can manually stop it in engineer mode.
@@TechJunky777 perfect. Thank you. I was using a hair dryer. Not fun!!!
hello nice video, thanks for the explanation. but with the latest update this procedure no longer works. can you tell us how we can turn off the icemaker compartment now. Really thank you
Goto the fridge manager and select fridge settings and turn off the ice maker. I’ve been told in the UK the latest update is the problem. Where are you located? Here in Canada my latest update doesn’t affect my procedure.
@@TechJunky777 Thanks to the immediate response. I am in Italy, the update has arrived for about a month. are there any other ways to turn off the icemaker?
As far as I know that is the only way to turn the ice maker off without actually disconnecting it. If I find another way to do it I will send you a message 👍
Did this fix it for good? Or do you have to do it often?
It’s only a temporary fix until it freezes up again. The permanent fix is here…
www.classaction.org/media/samsung-service-bulletin-ice-maker.pdf
How do you get it out of service mode/turn defrosting off and just back to normal function?
It automatically stops after about 15-20 mins. You can manually stop also if you wish.
My configuration has forced defrost fd. And rd.
Which one should i use do you think?
Use FD. It means Force Defrost - ice maker only. RD means rear defrost and it only defrosts the rear of the fridge.
Good to know because my fridge froze up in the back one time a year ago
My fridge has both a force defrost fd and rd mode, which do you recommend?
Force defrost defrosts the ice maker only. RD defrosts the rear of the fridge only. If your ice maker is the problem then just use Force defrost (fd).
@@TechJunky777 Thank you!
@@RJErickson72 Glad I could help
The only thing I don’t understand is the towel placed under the tray inside the fridge during the forced defrosting. Any water dripping from the clogged ice maker should find it’s way down to outside the fridge where the dispenser is, no? (like ice cubes and crushed ice do). Shouldn’t then the towel rather be placed outside where the fridge dispenses ice and water?
Run the defrost with the left side door open. Remove the tray when you are able and continue to defrost with the tray out. Then put a towel inside the freezer compartment to soak up the dripping water until everything is melted. Replace towels as needed to dry everything inside the freezer compartment. That’s the best way to do it.
@@TechJunky777 thank you!!! one last question: will the forced defrost also thaw what's in my freezer? I have lots of food down there... and should we interrupt the forced defrost / technician override function, once the ice master is clear of any ice? or should we let it continue its defrost all the way through?
No. To defrost the freezer you just need to open it up and let everything melt. Force defrost only defrosts the ice maker compartment. Rear defrost will defrost the back of the fridge if necessary however I never needed to do that.
The force defrost function stops automatically after about 20 minutes. You need to run it several times to defrost the ice maker compartment completely. You can stop it by pressing force defrost again also if you just want to stop it.
Does this defrost only the ice maker or the freezer as well?
It defrosts the ice maker as well as the small freezer that houses the ice maker. The lower freezer you just pull open and let the air de-ice if you need to.
Do you have to hit the reset button on the right side of the ice maker? Or just turn ice maker back on on screen
I just turned on the ice maker on the screen. I didn’t have to use the reset button on the ice maker. But I guess you could if you wish. No harm if you do! 😎
@@TechJunky777 thank you
NP 😉
Hey man, great video. I have a UK model and I don't seem to be able to get into the service menu, is there any other way you know to access it? Thanks!
Thanks for the response. As far as I know there is no other way to get to the engineer mode. I do notice that sometimes you have to try several times…. It can be picky! I’ll try to find more info on the UK models and send you what I find. I suppose the model I have is just North American so your model might have a different access but as far as I know it should be the same.
What is your model number? Should be on the inside of the door. Google that number with engineer mode and see if anything comes up.
@@TechJunky777 Thanks so much. I spoke to Samsung support earlier and they claimed there was no such mode on my model which seems unlikely. Their advice: unplug and defrost the entire fridge. Or use a hairdryer on the ice master....!
@@TechJunky777 it's the rf56m9540sr. Nothing comes up specifically for that model when I search but a few people are saying that that functionality has been killed with a software update. Or changed to something else not yet revealed!
@@HamiltonFishes I wouldn’t put it past them to kill it with a software update! That way you need someone to service it. But a lot of people are successful in getting Samsung to replace the ice maker for free with an upgraded model part. I would call back and press them about it because it is a known issue.
Hola tengo esa misma nevera pero se le desconeto una de las mangueras que van detras del congelador, me gustaria ver un video de como desalmar eso para conectar lkas lineas de agua
Aqui esta un artículo que te podria ayudar
www.samsung.com/us/support/answer/ANS00063062/
Thx for the video it was informative, but after I followed your instructions my freezer stopped working and won’t get cold (hovering around 45F) I’ve tried unplugging and plugging back in which won’t work. I’ve also tried the power freeze mode but doesn’t work either. I’m getting a constant loud humming from the fridge now. Any ideas to help me out? Thx in advance
There is a blue reset button on the ice machine … on the right side towards the front of it. It’s a small square blue button. Press and hold for a few seconds. You will hear a different sound. That should reset it. Also go back into the fridge manager page and make sure the ice maker is turned “on”. It should be in settings if it’s not on the fridge manager page itself.
If all else fails reset to factory settings in the fridge manager settings page.
@@TechJunky777 thx 🙏🏼 I’ll give that a shot and report back
@@TechJunky777 didn’t work. And I don’t have options for factory reset in the fridge manager setting page for some reason 🤷♂️🥲
@@burnitdown2 swipe left or right until it says smart home at the top of the screen. Select settings. Swipe up and select “about family hub” . Select restart first and if nothing happens then select factory data reset
Once defrosted do you have to push anything to get ice maker working again ? Do you turn off defrost ?😊
No it will automatically start up again after running force defrost for about 15-20 mins. Just go back to the Home Screen. Or you can manually stop it by pressing test cancel just above the force defrost selection.