Oh Yea, my Samsung side by side frigerator had all those freezer problems. Finally I found a repair person (after 2 who didn't) who knew how to fix it, but of course it cost plenty. It's the very last Samsung appliance I will ever buy. Thanks for all the information.
Thanks for the response and the suggestions. In the meantime, having not being able to persuade Samsung to let me have a Service Manual, I decided to just pitch blindly in and dismantle the rear panel of the fridge section so that, firstly, I could check the sensor and the motor/flap assembly. The sensor was OK. However, the flap hinge was broken meaning that it was unable to close. I undertook a super-glue repair on the hinge housing to see if I could get things going whilst I sourced a new part. And, at the moment, things seem to be running as they should. I find it really frusrating that manufacturers like Samsung not only market poorly designed products but then, deliberately, make it difficult for service engineers, owners, etc to obtain the information required to maintain the appliance. Greed and self-interest rule apparently. Thanks again for your interest.
Greed will get them short term profit. Once they get a bad reputation, they are unlikely to recover. I for one would never buy a Samsung fridge precisely because I have heard for years about problems with their units.
Great video. Thanks for the info. My fan broke in that EVAP panel and Samsung has discontinued the part. It is 3.5 years old and unrepairable. I get it that design flaws happen and that parts can break. But Samsungs commitment to the customer is horrible. They offer no recourse at all. No part available, no accommodation and no refund. Worse than the quality of the refrigerator is the absolutely horrible and and incompetent customer service. In looking at the new models, it appears that have abandoned that design and have a redesigned EVAP panel in the newer models. None the less, I will NEVER buy another Samsung product for the rest of my life and would advise others not to as well.
I feel stupid for buying an appliance from an electronics comapny. I'm from now on going to buy appliances from appliance companies. NEVER AGAIN Samsung!
Great video, thanks for the info! It gives insight into why my Samsung refrigerator is not cooling and how about to go about troubleshooting before needing to call a repairman.
Good video. Our Samsung side-by-side began to have ice maker problems soon after we purchased it. It was repaired under warranty over and over and some of the repairman told us that because of the poor design, the problem would never go away. After the last repair, the ice maker stopped working again in just three weeks. Samsung customer service is the worst thing I've ever had to deal with: a combination of stupidity, lies, and inconsistent policies that we found bewildering--all seeming to come from the Philippines, and the "managers," when we could actually get one on the phone, were useless. After months without an ice maker, we stopped dealing with Samsung. We turned instead back to BestBuy. They listened to our story and immediately offered us a new, high-quality fridge to replace our terrible Samsung. Needless to say, we went with another brand. I will never again purchase a Samsung refrigerator.
Same here. This fridge always freezes up. Never had this before with any other refrigerator. Very poor quality for lots of money. Never ever a refrigerator from Samsung
Great video. You have convinced me to start shopping for a new fridge. I have a Samsung and it is the worst. I will not throw any amount of money into this fridge. Thanks again for that valuable information.
I have a Samsung and just went through servicing it myself yesterday, I watched dozens of videos and if I have to go though this again I think I will purchase a heater that a youtuber mentioned that will help with the freezing up behind the panel. Now it's cold in the fridge but the panel outside the fridge is a higher number. I tried resetting it but it's not changing. Well as long as it's cold inside it's fine.
Thanks, Great video. I replaced my icemaker with upgrade number 20. The 1st ice maker lasted 1 year and 1 day past warranty. The worse ice maker ever. The new ice maker has been working flawlessly for 3 years
😂 he actually did not say that , but you read between the lines…😂. I bought a Samsung 15 years ago, replacing my Whirlpool fridge. I put my old Whirlpool in the garage for extra storage. Meanwhile the Samsung has had many issues. Finally, the ice-maker broke. The next fridge will be Maytag or Whirlpool…. Just an fyi, my Whirlpool is 29 years old and NEVER had to be repaired…
@@gailvial my whirlpool is 9 years old and started freezing the drain last year, and just happened again. Lots of mold around the insulation at the doors, and the ice dispenser. Maybe they've gone downhill.
Something has to be done to protect consumers. Appliances are not cheap, we have been ripped off from all directions. What happened to those appliances that can work for so many years with simple repairs, they were built to last. We need quality over fancy features.
Purchased an entire package when we built our house. Our microwave and washer had warranty service within months. Washer had a recall for exploding lids, it was serviced again. Dishwasher lasted 3 years, it was junk. Stove tried to light itself on fire after 5 years, junk. Dryer died after 6 years more samsung junk. Fridge has had multiple repairs. Fridge and microwave left after 9 years. I will never buy another samsung appliance as long as I live.
I've got a Samsung top freezer model # RT21M6213 SR/AA that is approx 5 years old. What sold us on this model was the feature that allows conversion of the top freezer into just a refrigerator. WE gained the top space for storage because we have an upright freezer in our basement. This past week our refrigerator stopped cooling and when a service tech came out it was determined we had a coolant leak and the fix was new evaporator coil and that was going to be $1200 US. 5 years ago we only paid $800 for this unit so yesterday we went out and purchased a simple Whirpool top freezer unit and it will be delivered tomorrow. It was fun while it last SAMSUNG and we are very disappointed!! Your videos are interesting so I am now a subscriber!
Thanks, Todd, for watching and for subscribing. We haven't published videos recently however we are about to start filming more and more helpful videos top make the lives of the homeowners easier. Thanks again!
Great video! Tks! You said these issues are for all Samsung models. I was considering purchasing the counter depth flex fridge with pitcher and ice maker on the bottom. Are the same issues relevant for this fridge? Tks.
Hi Christine, thanks for watching and the model you are looking at is a bit different than most of other models. So I don’t think described issues will apply in your case, however, the quality of materials Samsung is using is the same
Thank you for doing this video, it's very informative. But more than that, you are one of the better TH-cam text on channel as you reply to many of your viewers. That's really important and should help build your channel and build consumer confidence in your information. GREAT JOB
This is a problem with almost all home appliance nowadays, they don't want them to last over 10 years. They expect us to change and buy new ones within a range of 5 to 10 years. A toaster or water boiler probably on the sooner range and more expensive/bigger appliances near the 10 years edge. Some known issues need to be there as well to keep insurance companies happy, companies and retailers get commissions selling those insurances and some of them (the big names) have their own insurance writer. it's a business matter rather than a know-how/engineering issue.
Thanks for watching and thanks for the comments. You are right to the certain extent. However we do have some brands who produce budget appliances and they don't have that kind of issues as Samsung. Samsung really designed not a good fridge.
@@techvillappliancerepair3825 Great video. Thank you! We have french door samsung and it's not cooling, cust serv not helpful - disappointed and i feel like we need to shop for another fridge - what fridge would you recommend?
Great video. My Samsung does not freeze up in th evaporator. It freezes fresh food. The temperature actually measured in the refrigerator is well below temp selected. Temperature sensor tested ok. Any thoughts? Thanks.
Seems like you have been in my house the last 7 years, everything you said would go wrong with our Samsung frig DID go wrong, they are junk..never will purchase again. Great video
Hi Joseph, thanks for watching and thanks for the question. Fridge - look at GE, Bosch or Blomberg. Range - Bosch. Laundry - Whirlpools are good and Bosch and Blomberg are outstanding
I own a Samsung RF23HCEDBSR, brand new and 3 yrs old, notice water pooling under the pantry crisper. Also have significant ice build up in ice tray maker, and the ice is always poor quality and freezer burned. Thanks for the heads up and I will attempt self repair with Amazon parts and your videos. We are in Southern Ontario and indoor humidity isn't an issue so clearly the fridge design is poor. Owned 2 Sears fridges prior and no problems ever over 40 yrs, replaced to upgrade. Buyer Beware. Cheers.
Great video, i replaced my the components to my Samsung model RF26VABBP as a result of freezing just like the video. However, now i havw another issue where the lightbulbs in the refrigerator get extremely hot, then the refrigerator tuns completly off, and turns back on after sever minutes. Any idea what could be causing this issue? I even clean the fan area behind the refrigerator, theres plenty of room for air flow and not aure what else cpuld be causing this. Any advice would be great. Thanks for all you do.
Thank you for sharing your knowledge on your channel. I have a Samsung French door and the freezer will no longer freeze and it will not make ice. I opened the freezer insulation part to see the coils were frozen, but they are not. What should I do? Can you or anyone that may know help me?
Hello TyLicia, thanks for watching and thanks for the question. Based on what you say it looks like compressor is not working properly for some reason. You better call a tech or manufacturer if fridge less than 10 years old. Samsung does provide 10 years warranty on compressors.
We have a 3 and a 1/2 year old French door refrigerator from this company. It's 3 and a 1/2 years old. I think we had 2 issues that were not entirely related to each other that happened in August, Thismakes me wonder if it had a power surge--this broke things down internally and more quickly? The power inverter went out and then very soon after working on the power inverter, we had the common issue with the evaporator water problem develop. Then replaced all of that as well as adding an additional 15W heating element over the evaporator itself. We then resealed the whole panel and trid to beef that whole area up-- then clean the coils and replace the evap tubing next to those coils. Within 5 days of revamping the system, it now makes a rattling sound each time the compressor is finished at night. Seems to be going from liquid to gas state. Can you make a suggestion to keep the compressing system or seal system from making this rattling/ farting sound? TY
Ha...yep got the frig evap defrost issue and the icemaker freeze up on mine...replaced the defrost heater about 4 years ago and it has happened again! Thanks for the info on the cover insulation...How do I check the defrost circuit before I replace the heater?
Hi Carl, thanks for watching and thanks for the question. Use multimeter to check thermostat continuity and heater resistance. Sorry for the delay ion getting back to you.
After almost seven years, my Samsung finally had the pool of water in the bottom of the fridge. Fortunately, I have kept up with the extended warranty, so I am going to get some of my money back in terms of a warranty repair next week. Thanks to youtube so that I know exactly what the problem is and I can make sure the technician knows what he is doing when he comes out.
My French door Samsung has flexzone compartment. Is it connected to freezer or fridge refrigerant circuit? How to remove refrigerant from fridge side? My evaporator has a leak. Is anything special you need to do about? Thank you.
Excellent video. Although I have just the opposite issue with a samsung rf4287hars. The upper evaporator not cooling. The fan runs at the appropriate time. The top meat/freezer drawer works great and the bottom freezer works great. Ideas on what to test?
Thank you for your video. Very helpful. I bought my Samsung last October, but for the past couple days intermittently it has been triggering off from tge breaker box, only the switch where the refrigerator is plugged triggers off, and it does not do it all the time...any suggestions
I just bought the Samsung Bespoke Flex Glass twin cooling refrigerator. Do you know if there are issues with the latest model? Also my water dispenser is not working, it was but now it is not. I did have floors put it in so maybe I should have my son pull fridge out and see if water line is disconnected?
Thanks for watching and thanks for the question. I would recommend to check water supply to begin with and if it’s not the issue you need to contact manufacturer to request warranty services.
Awesome explanation!!! I own a duplex therefore I have 2 Samsung fridges. Tenants have a French Door with water and deli draw. Its fridge area only cools to 47degree F and the ice maker doesn’t work bought it 11/2018. The freezer on bottom defrosts and refreezes evidenced by fused ice bags placed in freezer. There was been ice dripping inside fridge for so long that we measured 5 ups of water inside the deli drawer and spilled into the bottom of the fridge area. I made tenant vacuum back of fridge and take photos of thermometer for diagnostic evidence. I purchased food grade silicone and WILL seal ice-maker perimeter around the walls to prevent warm air entering the ice-maker, after I try it on my ice-maker on my Flexzone Samsung Fridge. Pretty looking appliances but lots of trouble with fridge cooling and ice-maker. Any comments are appreciated.
Thanks for watching and thanks for the question. If you budget is not unlimited I would recommend GE. If you are ready to spend a bit more look at Bosch or Blomberg. If you want to go really fancy go with Liebherr
When Samsung technician came, it was easy to fix the problem. Engineers who have fixed Samsung refrigerators a lot have fixed them without much difficulty.
great info. thanks in advance. I have a samsung 4 French door triple cooling family hub refrigerator. my temp display is on the LCD screen shows freezer -8F and cooler 37F but in reality its not cold at all. I unplug it to see if it would reset but it did not work, Is there a DIY fix I can try other than unplugging it. I appreciate your help
Hi Rick, thanks for watching and thanks for the question. It looks like miscommunication between main board, user interface and temperature sensor. The only thing you can try is to reboot the main board (turn the power off for 10-15 min). Otherwise, something needs to be replaced and you will need to call technician for a precise assesment.
Hi Garrik. Great videos that shows a lot of skills, knowledge and experience. I have a Samsung RSG257AARS fridge and have a problem. The fridge and the freezer work fine and the ice maker too. The issue is that when I open the door from the freezer, the display turns off and the ice dispenser flat opens and closes continiously. Only when I close the door from the freezer, the display turns on again and the flap stops at the close position as it should. The ice worker itself works fine. TI have arleady replaced the diplay/control panel but the issue remains. Can you help? Many thanks and greetings from Florida. Udo
Hi Udo, thanks for watching and thanks for the question. I would replace freezer door switch and grease up freezer door rails with stoppers clean up. Try that and let me know if it helps.
Hi, thanks for posting this.. so I do have a Samsung fridge that i bough in 2014. As of late, I started to see brown flakes appearing in the 2 drawer where ice would normally be made. BTW, my water line is not connected, so I don't make. A technician came and he said it was the rubber surrounding the capillary line on the evaporator that was disintegrating. He removed the black rubber on the evaporator but i still continue to see brown flakes. Now I am being told I may need an evaporator cover. Have you come across this? Thanks.
Hi Pam, thanks for watching and thanks for the question. To be honest, I’ve never seen brown flakes (not the corrosion products) coming out of the evaporator cover but it’s very possible that this part may cause this issue
This vedio is spot on I have the same issue I have a new evaporator cover that arrived yesterday.. going to replace and see if this helps as the one in the fridge insulation is worn.. 6:58
Hi Marie, thanks for watching and thanks for the question. Just because it’s a a very new model we don’t have much experience& However generally speaking based on the current experience with Samsung fridges I would recommend look at the different brand.
Thanks for a good and useful video. Wish I had known all of this before I purchased a Samsung side by side 'showcase' model. Mine, the RH57H8030 (a UK model) which is five years old, has recently started to run the refrigerator section at around -1 to -2 degrees C whatever setting I select for it. And, of course, everything in there begins to freeze solid. The cause appears to be that there is always cold air coming out of the vents in the refrigerator. That seems to indicate either a faulty temperature sensor (unlikely?) or a stuck-open flap. When I contacted Samsung's customer service section on several occasions in an attempt to order a service manual (which I was prepared to pay for) so that I had the information needed to locate, dismantle and test potential faults, I was just given the run around. That echos superbug1977's comments. They asserted that I could only be provided with the User Manual - despite the fact that I am a professional electronic and control engineer with over 50 years experience! They were, however, prepared to offer me a 25% discount against a new relacement model! So much for any commitment to repair and re-use rather than add to the existing stock of consumer products destined for land-fill. Have you come across the problems I am experiencing with my side by side? I appreciate that the North American model number will be different but from the research I have done so far my model seems similar to the US (and Canada?) RH22H9010SE model. Interested in any views you may have.
Hi Barry, thanks for watching the video and thanks for the question. I would say main board miscommunicates with an air dumper. According to my experience you need to replace main board, however, Samsung loves to ‘improve’ the electronics and create new and new versions of control boards so I would recommend to replace both main board and air dumper motor. Also, anytime you replace main board it’s better to install new temperature sensor.
Great video!! I have Samsung side by side. The inside fan went out replaced it and its not blowing alot of air. Was wondering what actually controls thefan speed?
@@techvillappliancerepair3825 Thank you for replying!!! Does that mean the control whole control board is bad? Are they expensive to replace? Or do you suggest buying a new fridge?
Hi Jason. It all depends on the age of the fridge. If it is older than 10 years it is probably worth considering a replacement of the fridge. Replacing the control board may cost you $400-600 depending on the model or even more.
Thanks for the informative video. From South Africa, my samsung RF67DEPN gas bottle is often empty. They come refill it, but it will last for two days. What causes the leakage if that's the case. So far they cannot find the leakage along the copper pipes. Where else can it leak.
Hello Gugulethu, thanks for watching and thanks for the question. Not sure which gas bottle is always empty. If issue with a sealed system leak so it won’t be solved by just recharging it, you need to replace the leaking part. Otherwise, it will be the same as to pump up the flat tire and expect it will be good with no repair :)
Hello Garrik. I have a Samsung Fridge/Freezer Model RF22KREDBSG/AA. The fridge temperature is controlling fine but the freezer temperature is only about the same as the fridge temperature. When I disconnect power for 30 minutes, after plugging back in both freezer and fridge temperatures appear to indicate the correct ambient temperatures and when the compressor runs the temperatures come back down to what I expect to be the correct temperatures (-18C & 3C) but the freezer is not as cold as indicated. There is no frost or humidity developing in the freezer and the evaporator area is not frozen with lots of ice, just a minor amount at the top which I believe to be expected. Red indicator light is solid (no blinking). I have changed the freezer temperature sensor with no positive results. Any further suggestions?
Hello Alois, thanks for watching and thanks for the question. I believe there is sealed system issue. Sometimes it could be a control board /inverter board miscommunication and rarely compressor failure. I would recommend you to call Samsung to get local company recommended by manufacturer to diagnose it properly.
You are correct on these. After a lot of time doing diagnostics on my rf18hfenbsr the defrost htr will not come on. The codes pointed to the htr itself I replaced it but that is not it and the sensor ohms checked good against the chart. Putting it in Fd mode will not bring it on either and while in that mode it will not send ac voltage to the new htr. May the main board?? I replaced all the gasket on the Evap panel and the drain htr tab while I had it off. No power to the htr when in Fd and using the magnets to fool the refrigerator while testing with doors open? What to do it’s in a motorhome and I’m on the rd. Currently I thaw it out about every week with hair dryer. I haven’t pulled it out yet to check flashing codes on the board???
Thanks for watching and thanks for the comment! I think main control board could be an issue in this case. However, it always a good idea to re-insulate evaporator inner line with extra layers to avoid ice build up
Hello Jeovannie, thanks for watching and thanks for the question. The best way to find the right part would be to go to Reliable Parts web site (either the US one or Canada - depending on where you are), enter the model number of your fridge and then you will get the list of all the parts.
What is the best quality fridge? We want tall, 36", french doors, counter depth. There is not a lot of options for our size. Our samsung is 11 years old, its been a great fridge, no issues other than the ice maker lever just broke. I know were on borrowed time with it, but want to stretch is out as long as possible before upgrading.
Hi I was wondering if Kitchen-aid is on par with Bosch in reliability or would you have a preference over the other? I have been considering the 5 drawer KA fridge or a 800 series Bosch
Hello Tylicia, thanks for watching and thanks for the question. If selecting between KA and Bosch definitely go with Bosch. It is reliable machine and will not let you down.
@@techvillappliancerepair3825 that is sad to hear. No American owned appliance company is any good? Maytag is owned by Whirlpool/Maytag (any other “American named brand” is owned by foreign companies)? Same recommendation to stay away from them over German crap (Bosch and Kitchen Aid)? I have never had good reliability with anything Bosch (or German for that matter). Too over engineered with questionable quality, and expensive to repair. Looks like this whole industry has tanked since the buyouts, and vagabond/wanderers CEOs like Jeff Elmelt took over. Not even Koreans can make a decent refrigerator/freezer. What about Electrolux brands?
@@techvillappliancerepair3825 I’ve had Bosch and it was not reliable at all. It was the worst fridge I ever had in every aspect. It started freezing fruits and veggies in a couple of years after purchase, the “stainless” steel exterior was anything but “stainless”, plastic around shelves was breaking, it was hard to clean and after only 5 years it finally bit the dust and I am not sorry, I hated that thing more than anything. My expensive 800 series Bosch dishwasher was also garbage, it never drained water completely and had to be ran daily or else it would stink disgusting.
@@johnross6314 I’ve had Electrolux gas range for 18 years and didn’t have any issues, it was a solid piece, only replaces it because I wanted a different style. But it’s hard to screw up a range, especially a gas one, they normally don’t have too many problems. Can’t speak for other appliances though.
I have the type of model fridge you show in the video and I'm experiencing the freeze up issue. But I'm wondering why replacing the evaporator cover assembly actually fixes the issue, if the underlying problem is poor design. Any thoughts? I've already paid quite a bit of money trying to repair the fridge (drain kit replacement, sensor change out), and trying to figure out if it is just time to get a new one. Sadly, our Samsung is only 7 years old.
Hello, thanks for watching and thanks for the question. Based on the information you have provided the issue with your Samsung fridge is exactly what we have shown in the video. Ice build up happens due to a temperature difference in evaporator area (cold) and inner compartment (warm). You need to replace evaporator cover because insulation is worn out and apply extra insulation material on entry level of the evaporator so decrease temperature difference as much as possible. Replacing sensors or drain kit is useless (sorry to hear that you have already spent time and money on that).
I had a very similar issue and I fixed it by adding a secondary heater as another way to help with defrosting the ice formed around the fan area by this youtube: th-cam.com/video/So1Zf-yIj94/w-d-xo.html. This other video also helps tremendously of explaining the issue: th-cam.com/video/l5beJp8amJU/w-d-xo.html provided very clear explanation of which area is it.
I had the same issue. I found the solution (adding expanding foam insulation) at the link below and it worked. My refrigerator is over 10 years old and had ice build up INSIDE the styrofoam that insulates the fridge, so I replaced that part. th-cam.com/video/l5beJp8amJU/w-d-xo.html
Thanks for your super video it's great. I had same problem and fixed it by adding additional foam gasket and it works now. after two weeks now my freezer is not freezing. I checked all sensors and also checked ice build up at the bottom in the freezer and it was clean. My compressor fan is working too. refrigerator on top works fine at 37F. but freezer is at 35F. i set it at zero F. and it will go down to freezing point. Please help what else I can do.
Hello I have samsung RF22N9781SR model and freezer section is not freezing. All other section working normally no issue. Can you please suggest what could be wrong?
Very good video, thank you! What else should I be testing on my RS2545SH? The compressor starts for about 10 seconds and then stops. Is an alternate way to reset the motherboard, from, say, directly on the motherboard? Unplugging and plugging back in isn't working. Doing the POWER FREEZE and POWER COOL process for 8-10 seconds isn't working. 1) I am able to see a 2-3 degrees F drop in the freezer evaporator coils during Power Freeze mode, but nothing better that small delta change. 2) Resetting the board Power Freeze + Power Cool for 10 seconds all appears normal. 3) The fuse on the motherboard has continuity. 4) Putting the appliance into Force Function mode FF FF, FO, rd, Fd and waiting 5-10 minutes does nothing to cause the compressor to come on for any extended period of time. 5) I have tested the resistance of the thermal sensors in the freezer and fresh food sections between 5.6k - 6.6k Ohms at different room temps., and over 13k Ohms when the sensor is placed in ice water. 6) A continuity test of the thermal fuses in both the freezer and fresh food sections shows both have continuity. 7) Both fans in the freezer and fresh food sections are spinning freely. 8) There is no ice build-up on either evaporator coils. 9) Error codes keep changing. Was first 1, 4, 6, 8, 10, 13, and 14. Then was 2, 4, 6, 8, 10, 13, 14 when I changed thermal sensors out for new ones. This problem began when someone left the freezer door ajar for an extended period of time. The food at the top section of the freezer warmed, as the lower section remained frozen due to the ice build-up on the evaporator coils. The food in the fresh food section warmed. I am wondering if there is a better way to reset the motherboard... or what else I should be testing.
Hi Matt, thanks for watching, and thanks for the question. In this case, you probably better call the Samsung support team. However, you can try completely defrosting that for 36 hours and see if it helps.
I have a Samsung - Bespoke 29 cu. ft. 4-Door Flex French Door Refrigerator, I've been having issues with both bottom freezers. Both have a wide variation in temperature that flucuate between -6 to 40 degrees. The refrigerator will flucuate between 32-45 degrees. I've checked to make sure the Sabbath mode and Flex modes are off. My temps are set at 37 and -2 degrees, on display. What do you think could be wrong?
Hi Matthew, thanks for watching and thanks for the question. I would start with a main board if I were in your shoes, however, this issue can be a complex and I would advise you to contact manufacturer to diagnose it properly. My understanding is that the fridge can be still on warranty
Hello, great video! I have a Samsung model RS66A8101S9 Double door, no ice maker. The fridge works fine. The freezer is a disaster. Supposed to work at -23 degrees C. The actual temperature differs between -10 and +3 I had the temperature sensor replaced, the fan replaced and even the PCB replaced, but the problem is still the same. The fan doesn't seem te be starting at same times. The lower parts of the freezer are warmer than the upper part. Any idea what might cause this? I live in Sri Lanka and brought the Samsung with me in a sea container. No warranty, although it is less than 1 year old.
I have an RL40PGPN fridge freezer which isn't cooling properly and is flashing E2. I removed the back panel inside the freezer compartment and it was all iced up. So, I melted the ice off with my heat gun and replaced the panel. The freezer is now working fine. However, the fridge compartment is not cooling. Could it be the temperature sensor? I've removed the back panel in the fridge and the two terminals that I assume are for the sensors appear to be ok (no loose connections/kinks etc). I purchased this only a couple of months ago - used but in great condition - so I dont really want to spend more money on an engineer or another one as it already cost me a lot of money. Im quite capable of dealing with it myself but obviously need to diagnose the issue so I can source the correct part. Any help would be much appreciated
We pulled our 2nd Samsung in 7 years, out of it's place to remove some debris underneath and some dust. When we tried to put it back, the freezer quit working. We found we had locked the controls. However, the freezer still wouldn't work. As long as the freezer was below the set temp of the refrigerator, the frig stayed at its temp, but the freezer would not cool. Since this is our second Samsung in so few years, we bought a Whirlpool. Not sure they are any better, but we've have good look with them in the past. So long Samsung!!!
We have a Samsung french door RFG297AABP and unfortunately there are no techs in our area that will assess or fix it. It has power, will dispense water but no longer freezes or refrigerates. We tested power to the compressor and various other areas and think it might me the control board that has gone bad. The refrigerator stopped working during a bad lighting storm and several neighbors were able to fix theirs by replacing the power regulator on the compressor but our regular appears to be in working condition. Any thoughts? We are going to have to buy a new fridge but now I’m just so curious as to what failed and why. I hate that appliances don’t last like they used to when not much has changed about them.
Hi Chelsea, thanks for watching and thanks for the question. I would recommend to start with an inverter board which is a common part to fail in this case. It’s located near the main board on a back wall of the fridge. Before ordering part you better call either manufacturer or local official Samsung part supplier to get the correct part number (it might be a bit different comparing what you can find online). If you still has an issue after inverter board replacement then replace the main board. Sometimes, in order to save time it’s better to replace both parts at the same time. Let me know if it helps.
@@techvillappliancerepair3825 wow thank you so much ☺️ I was wondering if that could be the problem since the control board and inverter board indicator light was not working properly. I really appreciate your time and thoughts! I can’t wait to see more of your videos they are beautifully simplistic and interesting for a non industry person.
Thanks, Chelsea! That's exactly what we are trying to do on this channel - provide some insights to home owners like you on how to maintain appliances and what can be wrong if they are acting up. We have long list of the ideas and trying to publish the new video every week.
To the point thanks for video the french door style samsung when it doesn't make ice what is the most common problem is it the fan auger,optic sensor,icemaker? do you carry an auger assembly in your vehicle?Or do you replace single parts like the fan,or optic sensor? Thanks in advance
Hi Victor, thanks for watching and thanks for the question. Usually it’s an ice maker failure but all depends on the way it failed. It probably failed because the whole ice maker chamber is frozen (more complicated repair) or because the temp sensor on the ice maker itself failed. Nowadays, most of the Samsung ice makers are on a special order but we cary the most common type in our tracks.
have had my samsung side by side 3.5 years and it's broken down 3 times with ice maker/fan/frozen issues. I hate it, but my warranty elapsed and lowes is horrific. So will likely need to replace it after just 3.5 years. is there a brand you recommend?
I have a Samsung RF23HCEDTSR bottom freezer french door with dual icemakers and twin cool refrig section. My problem is lately it is freezing food on top shelf in refrig and on door. The display indicates the temp is 44 degrees but inside temp is 30-35 degrees on top shelf 35-37 on lower shelves, I changed sensor in refrig section, still have same problem. The evaporator doesn't have ice buildup. Why does the display say 44 when its 30-36 inside. Is there another sensor that tells the micro what the temp is inside the refrig section.
Hi Hank, thanks for watching and thanks for the question. Usually, you need to replace temperature sensor and main control board to resolve the issue like this one.
Hi DK, thanks for watching and thanks for the question. These models have good design. But it’s too early to see any issues with 2021 models. We may have better idea in a couple of years from now
Hi, so I have a Samsung fridge in the garage as a spare and for a while now the fridge has been unable to get cold enough to match the thermostat setting that is programmed. For example, I may have it set to be at 44 degrees, but the fridge will show 56 degrees and drinks aren't cold enough to enjoy. The seals along the door look fine and good, the fridge is far enough from the back wall, and it doesn't look like anything is blocking the interior back Twin Cooling vents. I do think I see frost building up through the interior vents of the Twin Cooling panel. Is that likely the issue as shown in your video?
Hello! Thanks for watching and thanks for the question. It does not look like a common issue. Perhaps you better call a tech to get this figured out on site
Hi Garrik, I have a family hub Samsung refrigerator in USA. The bottom freezer it's not freezing or even getting coo at all. All freezer sensors were tested and they're OK. The system was evacuated and fully recharged because someone said it was low on freon and nothing happens. The fridge side works but the freezer side doesn't. What do you think it could be the problem? Thank you in advance.
I have a Samsung RF28HFEDTSR fridge. I replaced a broken mulsion hinge and spring but am missing the mulsion guide that manually opens and closes the mulsion when the door is opened or closed. Know where I can get that top part of the mulsion that acts as a guide?
Hi, I noticed some water coming from back wall were the screws going in . I installed Samsung drain kit , installed additional defrost heater to prevent ice buildup, replaced drain hoses. But water is still buildup on bottom of the fridge. Could you give me advice?
Hi Vadim, thanks for watching and thanks for the comment. Try to defrost the drain line and check drain outlets near the compressor. If it is clogged, clean it.
Hey- you are in Calgary- Great to know!. We have a Samsung Dual cooling fridge for 5 years that hasn't had any problems. Yesterday the Ice maker froze up and I can't get the tub out. Is there a way to defrost the icemaker, without having to unplug the entire unit.?
My 3 year old side by side Samsung fridge was not cooling properly on the fridge side BUT the freezer was ok. The repair guy says it is the thermistor. He also used a hairdryer to defrost the back panel in the freezer. After the did that and put it back together and wait for the part, both sides began to work fine. Now, the top of the freezer and fridge are too warm but the bottom portions are fine. Does this sound like something more than a thermistor issue? I already paid him $200 US dollars and want to avoid more $$ if he is not on the right track! Thanks!!
Hi Jennifer, thanks for watching and thanks for the question. If you have a dual cooling system that might be completely different issue than it was from the very beginning. Unfortunately, it’s possible that after thermistor replaced something else pops up (already been a problem) on top of that. I would recommend to contact the same tech and ask him to evaluate the situation on site again.
I have a side by side unit on order that I am leaning toward canceling based on this information and other things I have read on the internet. Do the Samsungs tend to have the same problems regardless of model or type? From what you said it sounds like they have done nothing to update their technology to remedy these issues. Is that correct? I've also heard they don't have good customer service and parts can be difficult to get.
Hi, thanks for watching and thanks for the question. They have fixed in the newer model the issue with the ice maker - they moved it inside the freezer compartment. However all other issue are still there.
Nice video! My mom has a Samsung twin cooling RF263BEAESR/AA refrigerator and the freezer works perfectly but the refrigerator part isn't getting cold and the coil is all frozen with ice build up. What do you think the issue could be. Thanks in advance
I have an 11 yr old Samsung French door model. Already have had to install a metal extension that keeps drain line in the middle near bottom of fridge compartment from freezing, this has worked although I still need to occasionally ave to use a hairdryer to defrost this drain line manually. The ice maker has stopped freezing. The water will flow in when activated, but does not freeze in the icing compartment. Guessing based on TH-cam videos and self diagnosing, but I think it is a fan in back that blows cold air into 'ice room'. I could probably figure it out, but It looks really hard to fix and would need to take out all freezer drawer and back cover to get into it. So we've been using ice cube trays instead of trying to fix it. What I like is even cooling temps in the fridge area, with no freezing except if I place item in the middle bottom near back wall air outlets. I want to replace before it craps out completely, and the repair will probably be too expensive for the age of appliance.
Thanks for watching and thanks for the comment. You are probably right. Samsung fridge which is 11 years old is not worth fixing and I would recommend to look for the new one. Not Samsung...
@@techvillappliancerepair3825 I had the same question about the 4 door flex models. The ice maker is in the freezer, that should solve a few problems. There's also the bottom right compartment that you can convert from fridge to freezer when needetwhich is a very interesting option for us, just wondering if it will be reliable long term. Thanks
Hi Chris, thanks for the question. OUr approach is that the appliance should be simple enough. All these fancy features look great however you never know how long they will last. Again we don't have enough data on this model to judge it so we will see...
my Samsung refrigerator no longer has any control for the temperatures of the freezer or the refrigerator. That control display is at the top when you open the doors and has 6 buttons and 2 visual displays of the two areas it is supposed to be controlling. Will replacing this panel fix this or do I need to replace the main board in back as well? It has been like this for years and it is still keeping things cold and frozen so I can manually verify with a laser temp probe if the temperatures are within the acceptable range. However it recently wasted the entire freezer as someone must have left the bottom freezer door open and it melted all the food
My Samsung makes a grapefruit-sized ball of ice right behind the fan and it completely seizes the fan if I don't put it into defrost mode every week. I added some foam insulation tape around the fan to curb the issue but it still forms ice and you can hear the fan hitting the ice. Should I take another stab at it and try insulating the cover this time or just go and throw it away?
Thanks for watching and thanks for the question. It sounds like it could be that the evaporator cover worn out or you need extra/proper insulation materials applied.
Do you have any opinion on the Samsung 4 door refrigerator? RF29A9671SR Costco has this fridge on sale and it's very appealing to me. Everyone kept telling me to avoid Samsung. However. The ice machine is in the freezer. It's a 2021 or 2022 model. Maybe samsung got their stuff together. The Pitcher is kind of cool feature, a little scared that'll break. Please let me know. Thank you in advance. Much apprecaited.
thanks for watching and thanks for the question. We don't have enough data on this model yet. It is new and all the units are still covered by the warranty. But generally speaking I would recommend staying away from Samsung fridges. They proved over the years that the quality is low. At the end of the day you just need a fridge that will cool the food. Constantly. So appearance of the fridge is not that important :)
Mine is garbage. Ice machine stop working years ago. Next freezer started freezing up next refrigerator started freezing up. What do you recommend for counter depth refrigerator?
Thanks, Chuck for your question and watching the video. Design: as simple as possible Country of origin: German stuff the most reliable Budget wise: GE would be your least expensive option (you are 100% right - they last forever) and Bosch would be your more expensive option
My Samsung rf22k9581sg freezer section is 60°f and I'm in the process of figuring out why. Even though I bought the extended warranty, it quit working after 5 yrs and is no longer covered. My old GE refrigerator in the garage is 22 yrs old and working fine
Hi John, thanks for watching and thanks for the question. I still recommend you calling the manufacturer to send a service provider cause there is a chance that it can be a sealed system issue which has up 10 years warranty. Sorry for the delay in getting back to you.
Is there a way to insulate it better to stop the freezing up of the evap coils? They stopped making the cover already for my 6 year old fridge. Is there something I can do to fix this once and for all? Terrible!
Thanks for watching and thanks for the question. You can try to apply any insulation foam but there is a chance that without evaporator replacement it still won’t solve the issue.
Do the newer samsung fridges with the ice makers in the freezers suffer from fewer problems? It seems like moving the ice maker to the freezer cuts out one of the biggest needs for services
Hi Greg, thanks for watching and thanks for the question. 100% - the ice maker must be inside the freezer and not not in the fridge so it does solve some issues
Samsung rf18hfenbsr. Both evaporator fans not working. both verified to work on 12v. Replaced control board and evaporators are frosting over. Ever had the same issue?
Great video. Very informative. Is LG a better brand to buy or do they also have issues? I'm in US and have Samsung french door twin cooling plus model RF4298HA that's worked perfect for 11yrs until suddenly 2 weeks ago it stopped freezing newly added food, ice cream and frozen juice. Food already frozen in bottom drawer stayed frozen but new food in top drawer thawed and won't freeze.I didn't check back under panel. Need to do that. If it frosts up there, are you saying it will frost up again (once thawed) within a couple weeks? What causes it to suddenly frost up? I wondered if it my freezer issues may be the temp sensor and fan for freeze? The fridge cools perfectly and it drops ice cubes only when I turn power off and back on to reset. Since my Samsung fridge was so dependable for 11 yrs, I decided to purchase a new Samsung, but they appear to have major communication problems with customers. I couldn't get them to postpone or cancel my order so I can research my issues further. After finding videos to check more areas to possibly repair, I'm hopefully I can get freezer to work again. Or is it a given that once we start to have problems, Samsung fridge will continue to have issues more frequently? Appreciate your input.
Hi Kathy, thanks for watching and thanks for the question. 1 - I would not recommend LG. It has its own bugs. We will shoot a video about that soon. 2 - In case you wanna fix existing one I would suggest you to call a tech, this issue has to be diagnosed properly (hopefully, it’s a minor issue). After 10 years the probability of a major issues with Samsung fridge goes straight up so probably a new fridge is not a bad idea.
I am looking for a new refrigerator, in your opinion, what French door type refrigerators are the most reliable, or have the least repairs? Thank you, Karen
Hi Karen, thanks for watching and thanks for the question. If you are looking for the budget option you may want to look at GE french door fridges. They have a few decent models that are quite reliable. If you are ready to pay more look at Bosch or Blomberg fridges. These are top notch brands with minimal number of glitches.
@@techvillappliancerepair3825 Years ago GE screwed their customers by not insulating their fridge and freezer doors properly on side by sides and stand alone freezers.... there was a recall but they didn't bother to send the notice to everyone nor did their GE techs bother to tell me when they came out to fix other items on my fridge on three different occasions... 5 years later the water damage to all the electronics in the doors ruined a lot of working parts. When I contacted them, they told me about the recall and I was happy till they told me they wouldn't help me cause I didn't call in back when it was done (you know when their techs were at my house!!).... I WOULD NEVER BELIEVE GE CARES ABOUT THEIR CUSTOMERS, are you saying they've changed?
My Samsung refreg is 4 years old and it has all kinds of problems. First it was the ice maker frozen up and now it's making a loud noise and discharging smelly burning smell on the ice maker side door. Is this something can be fixed on my own or do I need to call in. If I close the left french door completely the grinding sound will start. Please advise.
Hi Danny, thanks for watching and thanks for the question. You better to contact Samsung cause recently they started fixing ice maker issue for customers for free for some models
I have a Samsung SRF680CDLS - 4 door fridge and the upper fridge compartment has started freezing up every month or so. I have seen online that this is a common problem but on TH-cam the fix is to install a second ‘defrost element’ to clear the ice around the fan and sensor. Do you think that is a good fix?
Hi Neil, thanks for watching and thanks for the question. I would not recommend implementing that "easy solution" due to couple reasons: 1. First of all the resistance of the circuit will be changed due to extra component added which can effect the way control board and harness was designed from the very beginning. 2. Secondly, extra element means extra heat on the plastic materials which have not the best quality. So, my own opinion is to replace the temperature sensor and adding extra insulation materials on the evaporator entry level along with heater clip is the best option.
Hi Casper, thanks for watching and thanks for the question. Metal cooling system was designed for a bit difference purposes but, hopefully, it will improve the installation quality. This feature is relatively new so we don’t have enough data yet to confirm that it resolved the issue or not.
New to youre channel,just subscribed. Great content and informative. Quick question. What other brands would u recommend aside from Samsung ,I’m looking to buy 4 appliances. Fridge. Stove ,dishwasher and microwave. Seen that Samsung has a history of issues with defects ,I’m considering venturing out to another brand..possibly GE. Thoughts ?or what’s ya recommendations. Thanks 🙏
Hi Carlos, thanks for watching and thanks for subscribing. If you are looking for relatively budget brand then yes, GE is a good option, it is worth looking at. If you are ready to spend more than look at Blomberg and/or Bosch - you won't be disappointed
I've only had mine for 4 years and it freezes up all the time now, it's a samsung rt18m6213ww fridge and there's no defrost heater in the fridge section. I have a thermometer on the shelf now so when the temp. starts to get warm I now have to turn the freezer over to fridge mode and shut down the fridge bottom part and let it defrost on it's own. It's so frustrating, been watching vids on repairs and adding a heat cable but there's no where to connect it to.
Hi Roy, thanks for watching and thanks for the question. Most likely you have a defrost system malfunction which usually need some expertise to repair. I would recommend you to call repair man and see exactly what needs to be done. But I agree with you - Samsung fridges are frustrating.
Hi Garik. Thank you for video.Samsung RB194 which was working fine for 12 years. Suddenly freezer temperature -18 started blinking on display. I did the reset . After Freezer temperature shown on display +30. Then slowly going to +20. Then -18 started blinking again. Everything sims working fine. Any idea what is going on ?
Thanks for watching and thanks for the question. It looks like it may be miscommunication between the user interface and the temperature sensor. I would recommend replacing both. Or if you are not 100% sure call the tech in your area and let him figure out the root cause.
I want a new French door style fridge preferably with ice and water in the door but idk what’s actually reliable. They all seem like such junk now. I really wanted a LG but heard about their linear compressor issues. Not sure how much that would cost to repair but they are 200ish online but I’m assuming a tech would have to install it. I guess it’s pressurized and would have to be charged or something but idk. Then my other option was Bosch but I’ve heard issues out of them too.
Hi! thanks for watching and for the comment. Indeed LG is not a good option but Bosch would be strongly recommended. It is a reliable one. You can also take a look on GE. They are not as fancy as LG and Bosch but will give minimum troubles
Hi! thanks for watching and for the comment. Indeed LG is not a good option but Bosch would be strongly recommended. It is a reliable one. You can also take a look on GE. They are not as fancy as LG and Bosch but will give minimum troubles
Oh Yea, my Samsung side by side frigerator had all those freezer problems. Finally I found a repair person (after 2 who didn't) who knew how to fix it, but of course it cost plenty. It's the very last Samsung appliance I will ever buy. Thanks for all the information.
Thanks for watching and sharing your experience!
Good luck. All brands are doing trash these days
Thanks for the response and the suggestions. In the meantime, having not being able to persuade Samsung to let me have a Service Manual, I decided to just pitch blindly in and dismantle the rear panel of the fridge section so that, firstly, I could check the sensor and the motor/flap assembly. The sensor was OK. However, the flap hinge was broken meaning that it was unable to close. I undertook a super-glue repair on the hinge housing to see if I could get things going whilst I sourced a new part. And, at the moment, things seem to be running as they should.
I find it really frusrating that manufacturers like Samsung not only market poorly designed products but then, deliberately, make it difficult for service engineers, owners, etc to obtain the information required to maintain the appliance. Greed and self-interest rule apparently. Thanks again for your interest.
No problem, Barry! I am glad we were able to help you
Greed will get them short term profit. Once they get a bad reputation, they are unlikely to recover.
I for one would never buy a Samsung fridge precisely because I have heard for years about problems with their units.
samsung isn't even one of the bad companies... LG is far worse in every way.. Yet people continue to purchase those godawful things
Great video. Thanks for the info. My fan broke in that EVAP panel and Samsung has discontinued the part. It is 3.5 years old and unrepairable. I get it that design flaws happen and that parts can break. But Samsungs commitment to the customer is horrible. They offer no recourse at all. No part available, no accommodation and no refund. Worse than the quality of the refrigerator is the absolutely horrible and and incompetent customer service. In looking at the new models, it appears that have abandoned that design and have a redesigned EVAP panel in the newer models. None the less, I will NEVER buy another Samsung product for the rest of my life and would advise others not to as well.
Thanks, Frank, for watching and for the comment. Indeed Samsung didn't design a good fridge
I feel stupid for buying an appliance from an electronics comapny. I'm from now on going to buy appliances from appliance companies. NEVER AGAIN Samsung!
Same issue. Cannot source the panel. I suspect it is to get these out of circulation when all the class actions start building more momentum.
Stay away from LG as well, in fact any Korean product is garbage, and that also includes the automobiles (Hyundai/ Kia)
So has anyone found a substitute fan? It looks pretty ordinary.
Great video, thanks for the info! It gives insight into why my Samsung refrigerator is not cooling and how about to go about troubleshooting before needing to call a repairman.
Good video. Our Samsung side-by-side began to have ice maker problems soon after we purchased it. It was repaired under warranty over and over and some of the repairman told us that because of the poor design, the problem would never go away. After the last repair, the ice maker stopped working again in just three weeks. Samsung customer service is the worst thing I've ever had to deal with: a combination of stupidity, lies, and inconsistent policies that we found bewildering--all seeming to come from the Philippines, and the "managers," when we could actually get one on the phone, were useless. After months without an ice maker, we stopped dealing with Samsung. We turned instead back to BestBuy. They listened to our story and immediately offered us a new, high-quality fridge to replace our terrible Samsung. Needless to say, we went with another brand. I will never again purchase a Samsung refrigerator.
Thanks for watching and thanks for the comment. Indeed, ice maker is one of the famous issues of Samsung fridges
There is a class action lawsuit over the ice makers and supposedly they can be fixed for free but like you said it’s just going to tear up again.
Same here. This fridge always freezes up. Never had this before with any other refrigerator. Very poor quality for lots of money. Never ever a refrigerator from Samsung
What brand did you go with?
Can you tell us which fridge it is?
Great video. You have convinced me to start shopping for a new fridge. I have a Samsung and it is the worst. I will not throw any amount of money into this fridge. Thanks again for that valuable information.
Thanks, Sammy, for watching and for your comment. I am glad it was helpful!
I have a Samsung and just went through servicing it myself yesterday, I watched dozens of videos and if I have to go though this again I think I will purchase a heater that a youtuber mentioned that will help with the freezing up behind the panel. Now it's cold in the fridge but the panel outside the fridge is a higher number. I tried resetting it but it's not changing. Well as long as it's cold inside it's fine.
Thanks for sharing, Patricia, and thanks for watching. This is a right approach.
Thanks, Great video. I replaced my icemaker with upgrade number 20. The 1st ice maker lasted 1 year and 1 day past warranty. The worse ice maker ever. The new ice maker has been working flawlessly for 3 years
Thanks for watching and thanks for the comment!
They offered you an upgrade? What did that cost you?
I fixed ours using the drain heater video. So far so good.
Greetings from fellow Calgarian. Will keep your information just in case!
Cool, thanks!
Where was the drain heater video? Please provide a link. Thank you.
Thank you for this! Exactly the video I needed. Samsung fridges are trash!
Thanks for watching, Michael! I am glad it was helpful.
😂 he actually did not say that , but you read between the lines…😂. I bought a Samsung 15 years ago, replacing my Whirlpool fridge. I put my old Whirlpool in the garage for extra storage. Meanwhile the Samsung has had many issues. Finally, the ice-maker broke. The next fridge will be Maytag or Whirlpool…. Just an fyi, my Whirlpool is 29 years old and NEVER had to be repaired…
@@gailvial my whirlpool is 9 years old and started freezing the drain last year, and just happened again. Lots of mold around the insulation at the doors, and the ice dispenser. Maybe they've gone downhill.
So you are !
Something has to be done to protect consumers. Appliances are not cheap, we have been ripped off from all directions. What happened to those appliances that can work for so many years with simple repairs, they were built to last. We need quality over fancy features.
Hi Helen! Agree 100%!!!
Purchased an entire package when we built our house. Our microwave and washer had warranty service within months. Washer had a recall for exploding lids, it was serviced again. Dishwasher lasted 3 years, it was junk. Stove tried to light itself on fire after 5 years, junk. Dryer died after 6 years more samsung junk. Fridge has had multiple repairs. Fridge and microwave left after 9 years. I will never buy another samsung appliance as long as I live.
Thanks for watching and thanks for the comment. It sounds like very familiar story.
Try something else. You will be surprised. 😅
My fridge just stop working wtf
I had the exact same problems with my Samsung appliances I will never buy them again
I've got a Samsung top freezer model # RT21M6213 SR/AA that is approx 5 years old. What sold us on this model was the feature that allows conversion of the top freezer into just a refrigerator. WE gained the top space for storage because we have an upright freezer in our basement. This past week our refrigerator stopped cooling and when a service tech came out it was determined we had a coolant leak and the fix was new evaporator coil and that was going to be $1200 US. 5 years ago we only paid $800 for this unit so yesterday we went out and purchased a simple Whirpool top freezer unit and it will be delivered tomorrow. It was fun while it last SAMSUNG and we are very disappointed!! Your videos are interesting so I am now a subscriber!
Thanks, Todd, for watching and for subscribing. We haven't published videos recently however we are about to start filming more and more helpful videos top make the lives of the homeowners easier. Thanks again!
Great video! Tks! You said these issues are for all Samsung models. I was considering purchasing the counter depth flex fridge with pitcher and ice maker on the bottom. Are the same issues relevant for this fridge? Tks.
Hi Christine, thanks for watching and the model you are looking at is a bit different than most of other models. So
I don’t think described issues will apply in your case, however, the quality of materials Samsung is using is the same
Thank you for doing this video, it's very informative. But more than that, you are one of the better TH-cam text on channel as you reply to many of your viewers.
That's really important and should help build your channel and build consumer confidence in your information. GREAT JOB
Glad it was helpful! Thanks, Jim!
This is a problem with almost all home appliance nowadays, they don't want them to last over 10 years. They expect us to change and buy new ones within a range of 5 to 10 years. A toaster or water boiler probably on the sooner range and more expensive/bigger appliances near the 10 years edge.
Some known issues need to be there as well to keep insurance companies happy, companies and retailers get commissions selling those insurances and some of them (the big names) have their own insurance writer.
it's a business matter rather than a know-how/engineering issue.
Thanks for watching and thanks for the comments. You are right to the certain extent. However we do have some brands who produce budget appliances and they don't have that kind of issues as Samsung. Samsung really designed not a good fridge.
@@techvillappliancerepair3825 Great video. Thank you! We have french door samsung and it's not cooling, cust serv not helpful - disappointed and i feel like we need to shop for another fridge - what fridge would you recommend?
Inbuilt obsolescence.
Great video. My Samsung does not freeze up in th evaporator. It freezes fresh food. The temperature actually measured in the refrigerator is well below temp selected. Temperature sensor tested ok. Any thoughts? Thanks.
Thanks for watching and thanks for the question. I would recommend replacing main board along with a temp sensor
Thank you. I will and let you know.
Seems like you have been in my house the last 7 years, everything you said would go wrong with our Samsung frig DID go wrong, they are junk..never will purchase again. Great video
Great videos. Which brand of appliances to buy for reliability? I need to buy a fridge, a range, and a laundry set. Thanks.
Hi Joseph, thanks for watching and thanks for the question. Fridge - look at GE, Bosch or Blomberg. Range - Bosch. Laundry - Whirlpools are good and Bosch and Blomberg are outstanding
@@techvillappliancerepair3825 Many thanks.
I own a Samsung RF23HCEDBSR, brand new and 3 yrs old, notice water pooling under the pantry crisper. Also have significant ice build up in ice tray maker, and the ice is always poor quality and freezer burned. Thanks for the heads up and I will attempt self repair with Amazon parts and your videos. We are in Southern Ontario and indoor humidity isn't an issue so clearly the fridge design is poor. Owned 2 Sears fridges prior and no problems ever over 40 yrs, replaced to upgrade. Buyer Beware. Cheers.
Great video, i replaced my the components to my Samsung model RF26VABBP as a result of freezing just like the video.
However, now i havw another issue where the lightbulbs in the refrigerator get extremely hot, then the refrigerator tuns completly off, and turns back on after sever minutes. Any idea what could be causing this issue? I even clean the fan area behind the refrigerator, theres plenty of room for air flow and not aure what else cpuld be causing this. Any advice would be great. Thanks for all you do.
Thank you for sharing your knowledge on your channel. I have a Samsung French door and the freezer will no longer freeze and it will not make ice. I opened the freezer insulation part to see the coils were frozen, but they are not. What should I do? Can you or anyone that may know help me?
Hello TyLicia, thanks for watching and thanks for the question. Based on what you say it looks like compressor is not working properly for some reason. You better call a tech or manufacturer if fridge less than 10 years old. Samsung does provide 10 years warranty on compressors.
We have a 3 and a 1/2 year old French door refrigerator from this company. It's 3 and a 1/2 years old. I think we had 2 issues that were not entirely related to each other that happened in August, Thismakes me wonder if it had a power surge--this broke things down internally and more quickly? The power inverter went out and then very soon after working on the power inverter, we had the common issue with the evaporator water problem develop. Then replaced all of that as well as adding an additional 15W heating element over the evaporator itself. We then resealed the whole panel and trid to beef that whole area up-- then clean the coils and replace the evap tubing next to those coils. Within 5 days of revamping the system, it now makes a rattling sound each time the compressor is finished at night. Seems to be going from liquid to gas state. Can you make a suggestion to keep the compressing system or seal system from making this rattling/ farting sound? TY
Ha...yep got the frig evap defrost issue and the icemaker freeze up on mine...replaced the defrost heater about 4 years ago and it has happened again! Thanks for the info on the cover insulation...How do I check the defrost circuit before I replace the heater?
Hi Carl, thanks for watching and thanks for the question. Use multimeter to check thermostat continuity and heater resistance. Sorry for the delay ion getting back to you.
After almost seven years, my Samsung finally had the pool of water in the bottom of the fridge. Fortunately, I have kept up with the extended warranty, so I am going to get some of my money back in terms of a warranty repair next week. Thanks to youtube so that I know exactly what the problem is and I can make sure the technician knows what he is doing when he comes out.
thanks for watching and thanks for the comment!
My French door Samsung has flexzone compartment. Is it connected to freezer or fridge refrigerant circuit? How to remove refrigerant from fridge side? My evaporator has a leak. Is anything special you need to do about? Thank you.
Excellent video. Although I have just the opposite issue with a samsung rf4287hars. The upper evaporator not cooling. The fan runs at the appropriate time. The top meat/freezer drawer works great and the bottom freezer works great. Ideas on what to test?
Thank you for your video. Very helpful. I bought my Samsung last October, but for the past couple days intermittently it has been triggering off from tge breaker box, only the switch where the refrigerator is plugged triggers off, and it does not do it all the time...any suggestions
I’m having the same issue
I just bought the Samsung Bespoke Flex Glass twin cooling refrigerator. Do you know if there are issues with the latest model? Also my water dispenser is not working, it was but now it is not. I did have floors put it in so maybe I should have my son pull fridge out and see if water line is disconnected?
Thanks for watching and thanks for the question. I would recommend to check water supply to begin with and if it’s not the issue you need to contact manufacturer to request warranty services.
Awesome explanation!!! I own a duplex therefore I have 2 Samsung fridges. Tenants have a French Door with water and deli draw. Its fridge area only cools to 47degree F and the ice maker doesn’t work bought it 11/2018. The freezer on bottom defrosts and refreezes evidenced by fused ice bags placed in freezer. There was been ice dripping inside fridge for so long that we measured 5 ups of water inside the deli drawer and spilled into the bottom of the fridge area. I made tenant vacuum back of fridge and take photos of thermometer for diagnostic evidence. I purchased food grade silicone and WILL seal ice-maker perimeter around the walls to prevent warm air entering the ice-maker, after I try it on my ice-maker on my Flexzone Samsung Fridge. Pretty looking appliances but lots of trouble with fridge cooling and ice-maker. Any comments are appreciated.
Very informative, what brands (GE, Whirlpool ...) do you recommend?
Thanks for watching and thanks for the question. If you budget is not unlimited I would recommend GE. If you are ready to spend a bit more look at Bosch or Blomberg. If you want to go really fancy go with Liebherr
@@techvillappliancerepair3825 Again, many thanks, very helpful...
Our GE is built on the Samsung platform, buyer beware. We won’t be buying a GE. Our GE stove has a lot of issues as well.
When Samsung technician came, it was easy to fix the problem. Engineers who have fixed Samsung refrigerators a lot have fixed them without much difficulty.
great info. thanks in advance.
I have a samsung 4 French door triple cooling family hub refrigerator. my temp display is on the LCD screen shows freezer -8F and cooler 37F but in reality its not cold at all. I unplug it to see if it would reset but it did not work, Is there a DIY fix I can try other than unplugging it. I appreciate your help
Hi Rick, thanks for watching and thanks for the question. It looks like miscommunication between main board, user interface and temperature sensor. The only thing you can try is to reboot the main board (turn the power off for 10-15 min). Otherwise, something needs to be replaced and you will need to call technician for a precise assesment.
Hi Garrik. Great videos that shows a lot of skills, knowledge and experience. I have a Samsung RSG257AARS fridge and have a problem. The fridge and the freezer work fine and the ice maker too. The issue is that when I open the door from the freezer, the display turns off and the ice dispenser flat opens and closes continiously. Only when I close the door from the freezer, the display turns on again and the flap stops at the close position as it should. The ice worker itself works fine. TI have arleady replaced the diplay/control panel but the issue remains. Can you help? Many thanks and greetings from Florida. Udo
Hi Udo, thanks for watching and thanks for the question. I would replace freezer door switch and grease up freezer door rails with stoppers clean up. Try that and let me know if it helps.
Hi, thanks for posting this..
so I do have a Samsung fridge that i bough in 2014. As of late, I started to see brown flakes appearing in the 2 drawer where ice would normally be made. BTW, my water line is not connected, so I don't make. A technician came and he said it was the rubber surrounding the capillary line on the evaporator that was disintegrating. He removed the black rubber on the evaporator but i still continue to see brown flakes. Now I am being told I may need an evaporator cover. Have you come across this? Thanks.
Hi Pam, thanks for watching and thanks for the question. To be honest, I’ve never seen brown flakes (not the corrosion products) coming out of the evaporator cover but it’s very possible that this part may cause this issue
This vedio is spot on I have the same issue I have a new evaporator cover that arrived yesterday.. going to replace and see if this helps as the one in the fridge insulation is worn..
6:58
Thanks for watching and please let us know if it helped.
Have you had any problems with the new Samsung Bedpoke refrigerator. I am about to buy it but not sure after seen your videos
Hi Marie, thanks for watching and thanks for the question. Just because it’s a a very new model we don’t have much experience& However generally speaking based on the current experience with Samsung fridges I would recommend look at the different brand.
Yes! Our Samsung refrigerator is a POS! (RF18A5101SR/AA) It has never worked consistently. Replaced the main board and it worked reliably.
Thanks for the comment, Grambo!
Thanks for a good and useful video. Wish I had known all of this before I purchased a Samsung side by side 'showcase' model. Mine, the RH57H8030 (a UK model) which is five years old, has recently started to run the refrigerator section at around -1 to -2 degrees C whatever setting I select for it. And, of course, everything in there begins to freeze solid. The cause appears to be that there is always cold air coming out of the vents in the refrigerator. That seems to indicate either a faulty temperature sensor (unlikely?) or a stuck-open flap. When I contacted Samsung's customer service section on several occasions in an attempt to order a service manual (which I was prepared to pay for) so that I had the information needed to locate, dismantle and test potential faults, I was just given the run around. That echos superbug1977's comments. They asserted that I could only be provided with the User Manual - despite the fact that I am a professional electronic and control engineer with over 50 years experience! They were, however, prepared to offer me a 25% discount against a new relacement model! So much for any commitment to repair and re-use rather than add to the existing stock of consumer products destined for land-fill. Have you come across the problems I am experiencing with my side by side? I appreciate that the North American model number will be different but from the research I have done so far my model seems similar to the US (and Canada?) RH22H9010SE model. Interested in any views you may have.
Hi Barry, thanks for watching the video and thanks for the question. I would say main board miscommunicates with an air dumper. According to my experience you need to replace main board, however, Samsung loves to ‘improve’ the electronics and create new and new versions of control boards so I would recommend to replace both main board and air dumper motor. Also, anytime you replace main board it’s better to install new temperature sensor.
I have a US model and am experiencing the same issue. I am still looking for some help with this issue. My fridge is freezing all our food.
Great video!!
I have Samsung side by side. The inside fan went out replaced it and its not blowing alot of air. Was wondering what actually controls thefan speed?
Hi Jason, thanks for watching and thanks for the question. The main control board controls the fan speed.
@@techvillappliancerepair3825 Thank you for replying!!! Does that mean the control whole control board is bad? Are they expensive to replace? Or do you suggest buying a new fridge?
Hi Jason. It all depends on the age of the fridge. If it is older than 10 years it is probably worth considering a replacement of the fridge. Replacing the control board may cost you $400-600 depending on the model or even more.
Thank you it's exactly 10 years old. I appreciate the information.
Thanks for the informative video. From South Africa, my samsung RF67DEPN gas bottle is often empty. They come refill it, but it will last for two days. What causes the leakage if that's the case. So far they cannot find the leakage along the copper pipes. Where else can it leak.
Hello Gugulethu, thanks for watching and thanks for the question. Not sure which gas bottle is always empty. If issue with a sealed system leak so it won’t be solved by just recharging it, you need to replace the leaking part. Otherwise, it will be the same as to pump up the flat tire and expect it will be good with no repair :)
Hello Garrik. I have a Samsung Fridge/Freezer Model RF22KREDBSG/AA. The fridge temperature is controlling fine but the freezer temperature is only about the same as the fridge temperature. When I disconnect power for 30 minutes, after plugging back in both freezer and fridge temperatures appear to indicate the correct ambient temperatures and when the compressor runs the temperatures come back down to what I expect to be the correct temperatures (-18C & 3C) but the freezer is not as cold as indicated. There is no frost or humidity developing in the freezer and the evaporator area is not frozen with lots of ice, just a minor amount at the top which I believe to be expected. Red indicator light is solid (no blinking). I have changed the freezer temperature sensor with no positive results. Any further suggestions?
Hello Alois, thanks for watching and thanks for the question. I believe there is sealed system issue. Sometimes it could be a control board /inverter board miscommunication and rarely compressor failure.
I would recommend you to call Samsung to get local company recommended by manufacturer to diagnose it properly.
You are correct on these.
After a lot of time doing diagnostics on my rf18hfenbsr the defrost htr will not come on. The codes pointed to the htr itself I replaced it but that is not it and the sensor ohms checked good against the chart. Putting it in Fd mode will not bring it on either and while in that mode it will not send ac voltage to the new htr. May the main board?? I replaced all the gasket on the Evap panel and the drain htr tab while I had it off. No power to the htr when in Fd and using the magnets to fool the refrigerator while testing with doors open? What to do it’s in a motorhome and I’m on the rd. Currently I thaw it out about every week with hair dryer. I haven’t pulled it out yet to check flashing codes on the board???
Thanks for watching and thanks for the comment!
I think main control board could be an issue in this case. However, it always a good idea to re-insulate evaporator inner line with extra layers to avoid ice build up
Great video, can you share the part # to fix the insulation issue?? thanks
Hello Jeovannie, thanks for watching and thanks for the question. The best way to find the right part would be to go to Reliable Parts web site (either the US one or Canada - depending on where you are), enter the model number of your fridge and then you will get the list of all the parts.
I have seen a mix but definitely the number 1 issue you spoke about.
Thanks, Dell!
What is the best quality fridge? We want tall, 36", french doors, counter depth. There is not a lot of options for our size. Our samsung is 11 years old, its been a great fridge, no issues other than the ice maker lever just broke. I know were on borrowed time with it, but want to stretch is out as long as possible before upgrading.
Hi I was wondering if Kitchen-aid is on par with Bosch in reliability or would you have a preference over the other? I have been considering the 5 drawer KA fridge or a 800 series Bosch
Hello Tylicia, thanks for watching and thanks for the question. If selecting between KA and Bosch definitely go with Bosch. It is reliable machine and will not let you down.
@@techvillappliancerepair3825 that is sad to hear. No American owned appliance company is any good? Maytag is owned by Whirlpool/Maytag (any other “American named brand” is owned by foreign companies)? Same recommendation to stay away from them over German crap (Bosch and Kitchen Aid)? I have never had good reliability with anything Bosch (or German for that matter). Too over engineered with questionable quality, and expensive to repair.
Looks like this whole industry has tanked since the buyouts, and vagabond/wanderers CEOs like Jeff Elmelt took over. Not even Koreans can make a decent refrigerator/freezer.
What about Electrolux brands?
@@techvillappliancerepair3825 I’ve had Bosch and it was not reliable at all. It was the worst fridge I ever had in every aspect. It started freezing fruits and veggies in a couple of years after purchase, the “stainless” steel exterior was anything but “stainless”, plastic around shelves was breaking, it was hard to clean and after only 5 years it finally bit the dust and I am not sorry, I hated that thing more than anything. My expensive 800 series Bosch dishwasher was also garbage, it never drained water completely and had to be ran daily or else it would stink disgusting.
I work for bosch, kitchenaid owned by bosch
@@johnross6314 I’ve had Electrolux gas range for 18 years and didn’t have any issues, it was a solid piece, only replaces it because I wanted a different style. But it’s hard to screw up a range, especially a gas one, they normally don’t have too many problems. Can’t speak for other appliances though.
I have the type of model fridge you show in the video and I'm experiencing the freeze up issue. But I'm wondering why replacing the evaporator cover assembly actually fixes the issue, if the underlying problem is poor design. Any thoughts? I've already paid quite a bit of money trying to repair the fridge (drain kit replacement, sensor change out), and trying to figure out if it is just time to get a new one. Sadly, our Samsung is only 7 years old.
Hello, thanks for watching and thanks for the question. Based on the information you have provided the issue with your Samsung fridge is exactly what we have shown in the video. Ice build up happens due to a temperature difference in evaporator area (cold) and inner compartment (warm). You need to replace evaporator cover because insulation is worn out and apply extra insulation material on entry level of the evaporator so decrease temperature difference as much as possible. Replacing sensors or drain kit is useless (sorry to hear that you have already spent time and money on that).
I had a very similar issue and I fixed it by adding a secondary heater as another way to help with defrosting the ice formed around the fan area by this youtube: th-cam.com/video/So1Zf-yIj94/w-d-xo.html. This other video also helps tremendously of explaining the issue: th-cam.com/video/l5beJp8amJU/w-d-xo.html provided very clear explanation of which area is it.
I had the same issue. I found the solution (adding expanding foam insulation) at the link below and it worked. My refrigerator is over 10 years old and had ice build up INSIDE the styrofoam that insulates the fridge, so I replaced that part.
th-cam.com/video/l5beJp8amJU/w-d-xo.html
I had the same issue, then I replaced the temperature sensor (blue connector) it solved the issue
Thanks for your super video it's great. I had same problem and fixed it by adding additional foam gasket and it works now. after two weeks now my freezer is not freezing. I checked all sensors and also checked ice build up at the bottom in the freezer and it was clean. My compressor fan is working too. refrigerator on top works fine at 37F. but freezer is at 35F. i set it at zero F. and it will go down to freezing point. Please help what else I can do.
Hello I have samsung RF22N9781SR model and freezer section is not freezing. All other section working normally no issue. Can you please suggest what could be wrong?
Very good video, thank you!
What else should I be testing on my RS2545SH? The compressor starts for about 10 seconds and then stops. Is an alternate way to reset the motherboard, from, say, directly on the motherboard? Unplugging and plugging back in isn't working. Doing the POWER FREEZE and POWER COOL process for 8-10 seconds isn't working.
1) I am able to see a 2-3 degrees F drop in the freezer evaporator coils during Power Freeze mode, but nothing better that small delta change.
2) Resetting the board Power Freeze + Power Cool for 10 seconds all appears normal.
3) The fuse on the motherboard has continuity.
4) Putting the appliance into Force Function mode FF FF, FO, rd, Fd and waiting 5-10 minutes does nothing to cause the compressor to come on for any extended period of time.
5) I have tested the resistance of the thermal sensors in the freezer and fresh food sections between 5.6k - 6.6k Ohms at different room temps., and over 13k Ohms when the sensor is placed in ice water.
6) A continuity test of the thermal fuses in both the freezer and fresh food sections shows both have continuity.
7) Both fans in the freezer and fresh food sections are spinning freely.
8) There is no ice build-up on either evaporator coils.
9) Error codes keep changing. Was first 1, 4, 6, 8, 10, 13, and 14. Then was 2, 4, 6, 8, 10, 13, 14 when I changed thermal sensors out for new ones.
This problem began when someone left the freezer door ajar for an extended period of time. The food at the top section of the freezer warmed, as the lower section remained frozen due to the ice build-up on the evaporator coils. The food in the fresh food section warmed. I am wondering if there is a better way to reset the motherboard... or what else I should be testing.
Hi Matt, thanks for watching, and thanks for the question. In this case, you probably better call the Samsung support team. However, you can try completely defrosting that for 36 hours and see if it helps.
I have a Samsung - Bespoke 29 cu. ft. 4-Door Flex French Door Refrigerator, I've been having issues with both bottom freezers. Both have a wide variation in temperature that flucuate between -6 to 40 degrees. The refrigerator will flucuate between 32-45 degrees. I've checked to make sure the Sabbath mode and Flex modes are off. My temps are set at 37 and -2 degrees, on display. What do you think could be wrong?
Hi Matthew, thanks for watching and thanks for the question. I would start with a main board if I were in your shoes, however, this issue can be a complex and I would advise you to contact manufacturer to diagnose it properly. My understanding is that the fridge can be still on warranty
Great video mate thanks for posting
Thanks for watching, Rich, and I am glad it was helpful.
Great video! What about defrost temp sensor clip location, should it be repositioned to another spot?
Thanks for watching and thanks for the question. You put it a bit higher/closer to evaporator inlet
Hello, great video!
I have a Samsung model RS66A8101S9
Double door, no ice maker. The fridge works fine. The freezer is a disaster.
Supposed to work at -23 degrees C. The actual temperature differs between -10 and +3
I had the temperature sensor replaced, the fan replaced and even the PCB replaced, but the problem is still the same.
The fan doesn't seem te be starting at same times. The lower parts of the freezer are warmer than the upper part.
Any idea what might cause this?
I live in Sri Lanka and brought the Samsung with me in a sea container. No warranty, although it is less than 1 year old.
Yeah I'm a technician here in Australia same problems here I just put draft insulation foam around edges fixes the problem
Thanks! You are absolutely right!
I have an RL40PGPN fridge freezer which isn't cooling properly and is flashing E2. I removed the back panel inside the freezer compartment and it was all iced up. So, I melted the ice off with my heat gun and replaced the panel. The freezer is now working fine. However, the fridge compartment is not cooling. Could it be the temperature sensor? I've removed the back panel in the fridge and the two terminals that I assume are for the sensors appear to be ok (no loose connections/kinks etc). I purchased this only a couple of months ago - used but in great condition - so I dont really want to spend more money on an engineer or another one as it already cost me a lot of money. Im quite capable of dealing with it myself but obviously need to diagnose the issue so I can source the correct part. Any help would be much appreciated
We pulled our 2nd Samsung in 7 years, out of it's place to remove some debris underneath and some dust. When we tried to put it back, the freezer quit working. We found we had locked the controls. However, the freezer still wouldn't work. As long as the freezer was below the set temp of the refrigerator, the frig stayed at its temp, but the freezer would not cool. Since this is our second Samsung in so few years, we bought a Whirlpool. Not sure they are any better, but we've have good look with them in the past. So long Samsung!!!
We have a Samsung french door RFG297AABP and unfortunately there are no techs in our area that will assess or fix it. It has power, will dispense water but no longer freezes or refrigerates. We tested power to the compressor and various other areas and think it might me the control board that has gone bad. The refrigerator stopped working during a bad lighting storm and several neighbors were able to fix theirs by replacing the power regulator on the compressor but our regular appears to be in working condition. Any thoughts?
We are going to have to buy a new fridge but now I’m just so curious as to what failed and why. I hate that appliances don’t last like they used to when not much has changed about them.
Hi Chelsea, thanks for watching and thanks for the question.
I would recommend to start with an inverter board which is a common part to fail in this case.
It’s located near the main board on a back wall of the fridge.
Before ordering part you better call either manufacturer or local official Samsung part supplier to get the correct part number (it might be a bit different comparing what you can find online). If you still has an issue after inverter board replacement then replace the main board.
Sometimes, in order to save time it’s better to replace both parts at the same time.
Let me know if it helps.
@@techvillappliancerepair3825 wow thank you so much ☺️ I was wondering if that could be the problem since the control board and inverter board indicator light was not working properly. I really appreciate your time and thoughts! I can’t wait to see more of your videos they are beautifully simplistic and interesting for a non industry person.
Thanks, Chelsea! That's exactly what we are trying to do on this channel - provide some insights to home owners like you on how to maintain appliances and what can be wrong if they are acting up. We have long list of the ideas and trying to publish the new video every week.
To the point thanks for video the french door style samsung when it doesn't make ice what is the most common problem is it the fan auger,optic sensor,icemaker? do you carry an auger assembly in your vehicle?Or do you replace single parts like the fan,or optic sensor? Thanks in advance
Hi Victor, thanks for watching and thanks for the question. Usually it’s an ice maker failure but all depends on the way it failed. It probably failed because the whole ice maker chamber is frozen (more complicated repair) or because the temp sensor on the ice maker itself failed. Nowadays, most of the Samsung ice makers are on a special order but we cary the most common type in our tracks.
@@techvillappliancerepair3825 thanks for reply
you are very welcome!
How do you fix the poor insulation? Do we need to get a new panel altogether?
have had my samsung side by side 3.5 years and it's broken down 3 times with ice maker/fan/frozen issues. I hate it, but my warranty elapsed and lowes is horrific. So will likely need to replace it after just 3.5 years. is there a brand you recommend?
I have a Samsung RF23HCEDTSR bottom freezer french door with dual icemakers and twin cool refrig section. My problem is lately it is freezing food on top shelf in refrig and on door. The display indicates the temp is 44 degrees but inside temp is 30-35 degrees on top shelf 35-37 on lower shelves, I changed sensor in refrig section, still have same problem. The evaporator doesn't have ice buildup. Why does the display say 44 when its 30-36 inside. Is there another sensor that tells the micro what the temp is inside the refrig section.
Hi Hank, thanks for watching and thanks for the question. Usually, you need to replace temperature sensor and main control board to resolve the issue like this one.
what about the new fridges with the ice maker in the bottom? 2021 models like
Hi DK, thanks for watching and thanks for the question. These models have good design. But it’s too early to see any issues with 2021 models. We may have better idea in a couple of years from now
Hi, so I have a Samsung fridge in the garage as a spare and for a while now the fridge has been unable to get cold enough to match the thermostat setting that is programmed. For example, I may have it set to be at 44 degrees, but the fridge will show 56 degrees and drinks aren't cold enough to enjoy.
The seals along the door look fine and good, the fridge is far enough from the back wall, and it doesn't look like anything is blocking the interior back Twin Cooling vents.
I do think I see frost building up through the interior vents of the Twin Cooling panel. Is that likely the issue as shown in your video?
Hello! Thanks for watching and thanks for the question. It does not look like a common issue. Perhaps you better call a tech to get this figured out on site
Hi Garrik, I have a family hub Samsung refrigerator in USA.
The bottom freezer it's not freezing or even getting coo at all. All freezer sensors were tested and they're OK. The system was evacuated and fully recharged because someone said it was low on freon and nothing happens. The fridge side works but the freezer side doesn't. What do you think it could be the problem? Thank you in advance.
Hi Jay, thanks watching and thanks for the question. It could be clogged freezer evaporator but if it was already recharged, possibly bad compressor.
what brand fridge do you fix the least?
I have a Samsung RF28HFEDTSR fridge. I replaced a broken mulsion hinge and spring but am missing the mulsion guide that manually opens and closes the mulsion when the door is opened or closed. Know where I can get that top part of the mulsion that acts as a guide?
Hi, I noticed some water coming from back wall were the screws going in . I installed Samsung drain kit , installed additional defrost heater to prevent ice buildup, replaced drain hoses. But water is still buildup on bottom of the fridge. Could you give me advice?
Hi Vadim, thanks for watching and thanks for the comment. Try to defrost the drain line and check drain outlets near the compressor. If it is clogged, clean it.
Hey- you are in Calgary- Great to know!. We have a Samsung Dual cooling fridge for 5 years that hasn't had any problems. Yesterday the Ice maker froze up and I can't get the tub out. Is there a way to defrost the icemaker, without having to unplug the entire unit.?
Hi Grant, unfortunately you need to unplug the entire unit.
Thanks, convinced me to pass on this fridge lol. Just need to find one that doesn't have problems..which seems impossible now..
My 3 year old side by side Samsung fridge was not cooling properly on the fridge side BUT the freezer was ok. The repair guy says it is the thermistor. He also used a hairdryer to defrost the back panel in the freezer. After the did that and put it back together and wait for the part, both sides began to work fine. Now, the top of the freezer and fridge are too warm but the bottom portions are fine. Does this sound like something more than a thermistor issue? I already paid him $200 US dollars and want to avoid more $$ if he is not on the right track! Thanks!!
Hi Jennifer, thanks for watching and thanks for the question. If you have a dual cooling system that might be completely different issue than it was from the very beginning. Unfortunately, it’s possible that after thermistor replaced something else pops up (already been a problem) on top of that. I would recommend to contact the same tech and ask him to evaluate the situation on site again.
I have a side by side unit on order that I am leaning toward canceling based on this information and other things I have read on the internet. Do the Samsungs tend to have the same problems regardless of model or type? From what you said it sounds like they have done nothing to update their technology to remedy these issues. Is that correct? I've also heard they don't have good customer service and parts can be difficult to get.
Hi, thanks for watching and thanks for the question. They have fixed in the newer model the issue with the ice maker - they moved it inside the freezer compartment. However all other issue are still there.
@@techvillappliancerepair3825 thank you for your response and for your videos. Would it be possible to do a similar video about LG refrigerators?
Yes, it is in our list
Nice video! My mom has a Samsung twin cooling RF263BEAESR/AA refrigerator and the freezer works perfectly but the refrigerator part isn't getting cold and the coil is all frozen with ice build up. What do you think the issue could be. Thanks in advance
Hi Anthony, thanks for watching and thanks for the question. This is exactly the issue we have shown in the video. Bad evaporator insulation.
Thanks for the response. I just wanted to make sure. I was told it could also be the defroster or fan but that wasn't coming from a pro lol. Thx again
Hi , i have the same problem. Do you know what it is ?
Oh hey I have the same model! Lol yes I had to manually defrost the dam thing, took about 4 hours with a hairdryer.
I feel your pain, John :)
I have an 11 yr old Samsung French door model. Already have had to install a metal extension that keeps drain line in the middle near bottom of fridge compartment from freezing, this has worked although I still need to occasionally ave to use a hairdryer to defrost this drain line manually. The ice maker has stopped freezing. The water will flow in when activated, but does not freeze in the icing compartment. Guessing based on TH-cam videos and self diagnosing, but I think it is a fan in back that blows cold air into 'ice room'. I could probably figure it out, but It looks really hard to fix and would need to take out all freezer drawer and back cover to get into it. So we've been using ice cube trays instead of trying to fix it. What I like is even cooling temps in the fridge area, with no freezing except if I place item in the middle bottom near back wall air outlets. I want to replace before it craps out completely, and the repair will probably be too expensive for the age of appliance.
Thanks for watching and thanks for the comment. You are probably right. Samsung fridge which is 11 years old is not worth fixing and I would recommend to look for the new one. Not Samsung...
Hello,
What about the model: RF82A9671SR (4 door flex 881L) is this any better
We don't have enough cases yet as it is relatively new model however based on the design it is not better than others
@@techvillappliancerepair3825 I had the same question about the 4 door flex models. The ice maker is in the freezer, that should solve a few problems. There's also the bottom right compartment that you can convert from fridge to freezer when needetwhich is a very interesting option for us, just wondering if it will be reliable long term. Thanks
Hi Chris, thanks for the question. OUr approach is that the appliance should be simple enough. All these fancy features look great however you never know how long they will last. Again we don't have enough data on this model to judge it so we will see...
@@techvillappliancerepair3825 Thank you
my Samsung refrigerator no longer has any control for the temperatures of the freezer or the refrigerator. That control display is at the top when you open the doors and has 6 buttons and 2 visual displays of the two areas it is supposed to be controlling. Will replacing this panel fix this or do I need to replace the main board in back as well? It has been like this for years and it is still keeping things cold and frozen so I can manually verify with a laser temp probe if the temperatures are within the acceptable range. However it recently wasted the entire freezer as someone must have left the bottom freezer door open and it melted all the food
Hey there. I have a Samsung Fridge that the freezer is not cooling. The temp on the screen says 60F. Is this a coolant problem?
This sucks.. im in Calgary and i just had a new Samsung smart hub fridge ordered…the 4 door flex RF23a9771sG. Any chance its not a terrible decision?
we don't have enough history yet for these fridges. They are still on the manufacturer warranty. I will tell you in 2-3 years from now :)
My Samsung makes a grapefruit-sized ball of ice right behind the fan and it completely seizes the fan if I don't put it into defrost mode every week. I added some foam insulation tape around the fan to curb the issue but it still forms ice and you can hear the fan hitting the ice. Should I take another stab at it and try insulating the cover this time or just go and throw it away?
Thanks for watching and thanks for the question. It sounds like it could be that the evaporator cover worn out or you need extra/proper insulation materials applied.
Do you have any opinion on the Samsung 4 door refrigerator? RF29A9671SR Costco has this fridge on sale and it's very appealing to me. Everyone kept telling me to avoid Samsung. However. The ice machine is in the freezer. It's a 2021 or 2022 model. Maybe samsung got their stuff together. The Pitcher is kind of cool feature, a little scared that'll break. Please let me know. Thank you in advance. Much apprecaited.
thanks for watching and thanks for the question. We don't have enough data on this model yet. It is new and all the units are still covered by the warranty. But generally speaking I would recommend staying away from Samsung fridges. They proved over the years that the quality is low. At the end of the day you just need a fridge that will cool the food. Constantly. So appearance of the fridge is not that important :)
Mine is garbage. Ice machine stop working years ago. Next freezer started freezing up next refrigerator started freezing up. What do you recommend for counter depth refrigerator?
Thanks, Chuck for your question and watching the video.
Design: as simple as possible
Country of origin: German stuff the most reliable
Budget wise: GE would be your least expensive option (you are 100% right - they last forever) and Bosch would be your more expensive option
My Samsung rf22k9581sg freezer section is 60°f and I'm in the process of figuring out why. Even though I bought the extended warranty, it quit working after 5 yrs and is no longer covered. My old GE refrigerator in the garage is 22 yrs old and working fine
Hi John, thanks for watching and thanks for the question. I still recommend you calling the manufacturer to send a service provider cause there is a chance that it can be a sealed system issue which has up 10 years warranty. Sorry for the delay in getting back to you.
Is there a way to insulate it better to stop the freezing up of the evap coils? They stopped making the cover already for my 6 year old fridge. Is there something I can do to fix this once and for all? Terrible!
Thanks for watching and thanks for the question. You can try to apply any insulation foam but there is a chance that without evaporator replacement it still won’t solve the issue.
@@techvillappliancerepair3825 Thank you for your answer. Why would the evaporator need to be replaced?
Sorry - I meant evaporator cover ...
Do the newer samsung fridges with the ice makers in the freezers suffer from fewer problems? It seems like moving the ice maker to the freezer cuts out one of the biggest needs for services
Hi Greg, thanks for watching and thanks for the question. 100% - the ice maker must be inside the freezer and not not in the fridge so it does solve some issues
Samsung rf18hfenbsr. Both evaporator fans not working. both verified to work on 12v. Replaced control board and evaporators are frosting over. Ever had the same issue?
Great video. Very informative. Is LG a better brand to buy or do they also have issues? I'm in US and have Samsung french door twin cooling plus model RF4298HA that's worked perfect for 11yrs until suddenly 2 weeks ago it stopped freezing newly added food, ice cream and frozen juice. Food already frozen in bottom drawer stayed frozen but new food in top drawer thawed and won't freeze.I didn't check back under panel. Need to do that. If it frosts up there, are you saying it will frost up again (once thawed) within a couple weeks? What causes it to suddenly frost up? I wondered if it my freezer issues may be the temp sensor and fan for freeze? The fridge cools perfectly and it drops ice cubes only when I turn power off and back on to reset. Since my Samsung fridge was so dependable for 11 yrs, I decided to purchase a new Samsung, but they appear to have major communication problems with customers. I couldn't get them to postpone or cancel my order so I can research my issues further. After finding videos to check more areas to possibly repair, I'm hopefully I can get freezer to work again. Or is it a given that once we start to have problems, Samsung fridge will continue to have issues more frequently? Appreciate your input.
Hi Kathy, thanks for watching and thanks for the question.
1 - I would not recommend LG. It has its own bugs. We will shoot a video about that soon.
2 - In case you wanna fix existing one I would suggest you to call a tech, this issue has to be diagnosed properly (hopefully, it’s a minor issue). After 10 years the probability of a major issues with Samsung fridge goes straight up so probably a new fridge is not a bad idea.
@@techvillappliancerepair3825 What brands do you recommend? It seems all have quality control issues
I am looking for a new refrigerator, in your opinion, what French door type refrigerators are the most reliable, or have the least repairs? Thank you, Karen
Hi Karen, thanks for watching and thanks for the question. If you are looking for the budget option you may want to look at GE french door fridges. They have a few decent models that are quite reliable. If you are ready to pay more look at Bosch or Blomberg fridges. These are top notch brands with minimal number of glitches.
@@techvillappliancerepair3825 Years ago GE screwed their customers by not insulating their fridge and freezer doors properly on side by sides and stand alone freezers.... there was a recall but they didn't bother to send the notice to everyone nor did their GE techs bother to tell me when they came out to fix other items on my fridge on three different occasions... 5 years later the water damage to all the electronics in the doors ruined a lot of working parts. When I contacted them, they told me about the recall and I was happy till they told me they wouldn't help me cause I didn't call in back when it was done (you know when their techs were at my house!!).... I WOULD NEVER BELIEVE GE CARES ABOUT THEIR CUSTOMERS, are you saying they've changed?
GE AMANA FRIGIDAIRE OR LG.
Per my experience, research and the repair man.
My Samsung refreg is 4 years old and it has all kinds of problems. First it was the ice maker frozen up and now it's making a loud noise and discharging smelly burning smell on the ice maker side door. Is this something can be fixed on my own or do I need to call in. If I close the left french door completely the grinding sound will start. Please advise.
Hi Danny, thanks for watching and thanks for the question. You better to contact Samsung cause recently they started fixing ice maker issue for customers for free for some models
I have a Samsung SRF680CDLS - 4 door fridge and the upper fridge compartment has started freezing up every month or so. I have seen online that this is a common problem but on TH-cam the fix is to install a second ‘defrost element’ to clear the ice around the fan and sensor. Do you think that is a good fix?
Hi Neil, thanks for watching and thanks for the question.
I would not recommend implementing that "easy solution" due to couple reasons:
1. First of all the resistance of the circuit will be changed due to extra component added which can effect the way control board and harness was designed from the very beginning.
2. Secondly, extra element means extra heat on the plastic materials which have not the best quality.
So, my own opinion is to replace the temperature sensor and adding extra insulation materials on the evaporator entry level along with heater clip is the best option.
@@techvillappliancerepair3825 Thanks! What sort of insulation material would be suitable? What is a a heater clip?
Hi Neil, you would need tubular foam pipe insulation and Heater clip part DA61-06796A
I see Samsung has some models that have the Evaporator Cover that is Stainless. Is it better than the Plastic one???
Hi Casper, thanks for watching and thanks for the question.
Metal cooling system was designed for a bit difference purposes but, hopefully, it will improve the installation quality.
This feature is relatively new so we don’t have enough data yet to confirm that it resolved the issue or not.
New to youre channel,just subscribed. Great content and informative. Quick question. What other brands would u recommend aside from Samsung ,I’m looking to buy 4 appliances. Fridge. Stove ,dishwasher and microwave. Seen that Samsung has a history of issues with defects ,I’m considering venturing out to another brand..possibly GE. Thoughts ?or what’s ya recommendations. Thanks 🙏
Hi Carlos, thanks for watching and thanks for subscribing. If you are looking for relatively budget brand then yes, GE is a good option, it is worth looking at. If you are ready to spend more than look at Blomberg and/or Bosch - you won't be disappointed
More videos like this please.
You any videos on how to remove a broken filter canister from the filter holder
I've only had mine for 4 years and it freezes up all the time now, it's a samsung rt18m6213ww fridge and there's no defrost heater in the fridge section. I have a thermometer on the shelf now so when the temp. starts to get warm I now have to turn the freezer over to fridge mode and shut down the fridge bottom part and let it defrost on it's own. It's so frustrating, been watching vids on repairs and adding a heat cable but there's no where to connect it to.
Hi Roy, thanks for watching and thanks for the question. Most likely you have a defrost system malfunction which usually need some expertise to repair. I would recommend you to call repair man and see exactly what needs to be done. But I agree with you - Samsung fridges are frustrating.
Hello, my Samsung French door fridge is too cold inside. It’s set to max temp. I could use some guidance please.
Should the heater element come on with the cover off and on Force Defrost?
That's correct!
Hi Garik. Thank you for video.Samsung RB194 which was working fine for 12 years. Suddenly freezer temperature -18 started blinking on display. I did the reset . After Freezer temperature shown on display +30. Then slowly going to +20. Then -18 started blinking again. Everything sims working fine. Any idea what is going on ?
Thanks for watching and thanks for the question. It looks like it may be miscommunication between the user interface and the temperature sensor. I would recommend replacing both. Or if you are not 100% sure call the tech in your area and let him figure out the root cause.
I want a new French door style fridge preferably with ice and water in the door but idk what’s actually reliable. They all seem like such junk now. I really wanted a LG but heard about their linear compressor issues. Not sure how much that would cost to repair but they are 200ish online but I’m assuming a tech would have to install it. I guess it’s pressurized and would have to be charged or something but idk.
Then my other option was Bosch but I’ve heard issues out of them too.
Hi! thanks for watching and for the comment. Indeed LG is not a good option but Bosch would be strongly recommended. It is a reliable one. You can also take a look on GE. They are not as fancy as LG and Bosch but will give minimum troubles
Hi! thanks for watching and for the comment. Indeed LG is not a good option but Bosch would be strongly recommended. It is a reliable one. You can also take a look on GE. They are not as fancy as LG and Bosch but will give minimum troubles