Thank you for posting this. I wonder if there is any risk of damage caused by heat on the fridge's plastic since the metal piece is longer and going deeper inside the drainage.
Thanks for the help. The water actually did not drain properly. After letting the refrigerator sit for a few hours it’s still did not drain. I ended up jamming a wire hanger down the hall from both the back right side, drain and the top and that released whatever was stuck in there!
Hey Jeff, I followed the instructions as you stated, and it worked great. Unfortunately, the ice maker is not making ice now. Just a humming noise, but no ice. Water flows perfect. Any suggestions? Thank you.
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Just a note, those ears on the sides of the replacement clip are meant to be bent around the heat tube. That way you ensure more contact area for better heat transfer and better defrosting. More than likely that's the reason some people are still having freezing issues.
Great video! I watched it and then ordered the clip from Amazon. When it arrived, I watched the video again and started unloading the refrigerator. The steps in the video were easy to follow, and I was able to access the problem area, quickly. I discovered that Samsung had left the little metal "tray" in the bottom of the drain rather bent and out of place. I don't think it mattered, but I was able to straighten it out. After melting the ice with a hair dryer, the water didn't drain. I had to run a piece of very flexible lamp cord down the hole. It took about four feet of wire but when I pulled it out, the water had drained. I don't know if there was more ice down there, or if something else had clogged the drain. I ran a little water down it, as you suggested, and heard it drain all the way down. Success! The clip went in just as expected, and I was able to button everything up. The whole operation took about 90 minutes - 30 minutes to fix the refrigerator and an hour to clean it, discard ancient mystery items, and then try to remember how my wife had arranged all the food. I'm sure I at least got the beer back in the right place.
can you tell me about the video? I am not aware of it, but need it. I have begun working on getting my refund for 6 weeks, I am not going to give up, but they are good at what they do. How can anyone do this for a living?
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Jeff; thanks for the tip! We’ve been dealing with this for a year. One thing I did that other would benefit from. Use a cup of HOT WATER. The ice build up in the drain will melt almost within minutes. The excess water that is in the catch/drip can be soaked up with a sponge. If needed, you can use a small flexible rubber tube to siphon out excess water that you can’t sponge out until the build up melts.
This is EXACTLY the video I needed. Thank you. I have the exact same problem and the exact same refrigerator. That water buildup is unbelievably frustrating and I've been dealing with it forever. I just ordered the part and I am going to tackle the job sometime this week. Thanks again. Side note: My mustard and sriracha bottles are in the exact same spots in my fridge, too! Serendipity - I was meant to find this video!
Too funny! :-) I just watched the video and sent my girlfriend a screenshot of the location of Jeff's Siracha and noted how we keep ours on the left. Maybe the right is better?
Oh my god why didn’t i see this video sooner?!! Thank you so much for this video, just ordered the part in Amazon 🙏🏻 I’ve been cleaning the frost n ice of my 5 year old $2k Samsung fridge routinely EVERY 2-3 months starting at the 3rd year of ownership! Exhausted n angry every single time... I will NEVER buy Samsung refrigerator!
I hope that works for you if not stay tuned I have 2 more Fridge / Freezer videos coming anytime now. I will show you how to test more of the components that could go wrong since this has not solved everyone's issue. Hopefully my new videos will be a new solution for the issues around. Stay tuned! Thanks for watching!
@@Mauivegan67 go to FB Samsung refrigerator recall USA now ... we’ve got 38,000 people and 5.2 million in refunds in 20 months there’s no fixes that work
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Thank you for this informative video!😃 Got the part installed AFTER finding a pool of water under the deli tray & a puddle on kitchen floor(1st time that's ever happened but noises/excessive ice build up started at 5th year of ownership, what kind of craziness?!)!😵😠 Didn't even bother removing the little clip, just moved it aside..the least Samsung should do is recall ALL affected models and either send out this remedy part with DIY instructions or offer in home scheduled replacement... FREE OF CHARGE- I'm just saying!🤨
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Great video! I'm going to order the part and try this myself. If I still end up running into problems, does anyone know if it would damage anything if I just turned off the water supply and turned off the ice maker? I'm willing to just occasionally buy a bag of ice when I need it if turning off the water supply and ice maker would keep this from continuing to happen, especially if it means I don't have to buy another fridge.
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Thank You, Thank You! This is very helpful. My 7 year old fridge has been doing this regularly since year 3, destroyed my flooring before I was able to catch it. Another tip is to add extra foil insulation tape to the side and bottom of the back piece that is removed. After several removals to defrost, the original insulation gets pretty beat up. This $2000 fridge is a piece of garbage, will never purchase a Samsung Fridge again, nor will any friend of mine as well.
Yes its very sad that this has happened and is happening to their fridges. They also didn't take responsibility for replacing that part. There should of been a recall. Thanks so much for watching!
Samsung, worse crap I have owned. Installed this part and after 3 weeks frozen up again but up in the cooling fins and all the way to the top by the fan. Also took the back off and checked the drain line it was fine. The part I installed appears to be working just freezing up elsewhere. 3 years of working fine. What causes this?
@@msingerca Did you replace the panel properly? Is all the insulation in place? Did you reattach both wires before replacing the panel? If so, I would check the heating element and fan motor for continuity. If they are fine, I would also check the defrost sensor which is connected to one of the two wires you had to remove to get the panel off. The sensor is mounted to the element and measures it's temperature so the control panel came regulate how long to defrost the unit. The sensor costs about $20. Get the OEM sensor not a cheap knockoff and make sure it's the right one for your model. I found this out by watching a video of a repairman on a call for the freezing problem and he routinely swaps the sensors out. There are videos on how to test and replace all three. I'm not a repairman but I have the same freezing problem and have looked at a lot of videos and parts websites. Good luck.
@@glamygirlie6829 me too..absolute crap. mine has the water build up and randomly heats up to room temperature unless I unplug for 24 hours. not what I want a fridge for.
Thank you so much for this! I’m a relatively new home owner (less than 2 years) and this video really helped me a lot. Instead of wasting time and money calling a repair guy to take a look, I was able to fix this completely on my own. It feels like a big success for my first self repair!!
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Thank you for taking the time to post such an informative video! We have the Samsung RF28HFEDTBC French Door unit and has been a great refrigerator so far. I thought I may have had the same issue as you, however it turned out to be the drain tube was clogged up at the bottom rear of the refrigerator. I guess my unit defrosts correctly. Thought I would post just in case someone else has the same water backup issues and didn't see an ice build up. Ours went over 4 years before this happened. Great to be able to find someone like you who has already troubleshot and found the repair. Saves people a bunch of time... Many Thanks!!
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I ordered my part yesterday and in the mean time,I got really creative, and made a temporary fix from an aluminum soda can.lol.It is the same length as the new one that will be here in a week.No more water and ice.Yippie!!!
OMG, I am so happy to have found this video! I had previously replaced the defroster element because there was ice spilling out of the little holes on the front of the twin cooling cover - and I thought that would cure the problem, only to have a frozen lake develop continuously under the cool pantry. I ordered the part you identified and just finished replacing that ridiculous little element that Samsung had for keeping the drain free. I sure hope that this works as you said, because my next move is ordering a new refrigerator. But not before telling everyone I know about my experience with Samsung. Beautiful refrigerator brought to its knees by a 10 cent part!
GE is built on the Samsung model and has the same issues. I just wrapped a small piece of copper tube over the defroster and it hangs down in the drain tube.
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Learned a great lesson in maintaining this fridge ... not cleaning the drain spout once a year caused huge problems. I want to thank you for this video. It put me on the path to repairing my crazy Samsung fridge (will not buy another Samsung fridge). I got the clip you recommended. My back panel was so frozen that I did not have the strength to take it off and I was afraid I would brake it. Neighbors to the rescue. Two wonderful men got it off the back. That is when I confirmed that the evaporator fan was bad also. Ordered that. But what my wonderful neighbor showed me is that gunk had built up in the drain line in the VERY NARROW opening at the bottom. See attached photos. This caused the complete drain line to freeze and froze up the line including the panel. Once the gunk was cleaned out and the drain line thawed, I was able to replace the evaporator motor and assemble the panel and fridge back together. Will roll my fridges out once a year, vacuum the back/inside, and clean /check the drain system. Lessons learned I can't figure out how to add the pictures of the drain line and tip. If anyone can tell me, I'll add the pictures to help.
Jeff, this is insane! We've been dealing with this for nine years and I have looked through so many TH-cam videos over the years and I finally find this! Just ordered our part today! We've had to replace the top ice cube maker and now we're getting ready to replace the bottom one because the tray twisted and broke. This fridge is the worse thing we've ever owned!!! Thanks again!
Agreed. Had to do this 3 times. And twice @ 2am. Wish we could all file a class action lawsuit against Samsung. How they ALLOW this to continue is unfathomable
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In addition, make sure to clean and drain water defrost line. It's most likely clogged and causes excess water/humidity buildup inside fridge. Easy access from back of the fridge, after sheet metal cover is removed. There are 2 or 3 drain tubes leading to drain pan; one or more of drain tubes is likely to be completely blocked with dirt and gunk. Good luck!
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Spent years having to frequently clear the ice from around the drain on my Samsung fridge freezer. Found this video, bought the part and fitted it. So far, two months ice free :). Cant recommend it enough - so long as you are comfortable taking on the task.
I have the same issue with my Samsung refrigerator as well. Thanks for the info regarding the thermal clip, I was unaware of that when I defrosted my fridge before. I will order the clip and try again.
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A big "Thank You." We had food spoiling because the fridge had frozen in the back and could not maintain a cool enough temperature. We installed the part you reference and the fridge is working again! Awesome!
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Thanks for taking the time to produce this video... I'll bet the video work was harder than the actual evaporator clip 'upgrade' which I really appreciate! I plan to make my own upgrade clip using the one shown in your link as a 'pattern'... wish me luck? Best, Matt
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Thank you! Saved us from having to buy a new fridge! Other videos explained how to open it up and defrost but the problem came back. This is the only video I've come across that showed how to fix it for good!
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How about the bottom freeze part, you can not see the ice behind the panel that I have problem keep ringing for ice block the fan. Does the freezer part controlled by the upper panel or bottom panel? BTW, what the part name so I can buy from Amazon? Thank you very much for your posting this video.
Jeff thank you soooo much! I have been dealing with this situation for over a year now. I saw your video 3 days ago, ordered the part same day from Amazon. Part came in yesterday, I installed it and my refrigerator is working well again. As I write I have a bucket full of ice, in less than 24hrs.
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Thank you Jeff for your time and your excellent video. Unfortunately, I am having difficulty ordering the clip from Amazon US. I am in Canada and the link you posted takes me to a page of multiple items. Do you know the name of the clip so that I could try to find it?
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Wow. I've been "fixing" this every 3-6 months by opening it all up, defrosting, and putting it back together. This is the first (hopefully) permanent fix I've found. Just ordered the new evaporator clips, and beyond excited to install them. Thank you so much. You likely just saved me from buying a new fridge.
Same here. I've had Samsung out 3 times now free of charge but it's crazy they've made no attempt to actually FIX the problem they just put a new back panel on and defrost. It will be interesting to see if this stops the top part icing up and blocking the fan as well.
@@GodronATX there’s an other useful comment I’ll see if I can’t tag you or wtv ! He talks about opening the back pannel and checking the drain pipes to see if any are not iced or clogged up with guck still!
@@GodronATX this is because this ‘solution’ addresses the symptom, not the problem. The problem is the clogged drain hose that is accessed from the back of the refrigerator. There are two of them. On the right is the tube draining the refrigerator and the one on the right drains the freezer. At the top of those tubes is a hard white plastic connector that has a baffle inside it with two very small drain holes. Those holes get plugged up allowing water to back up into the refrigerator where it freezes. That part he replaced might help the drain from freezing but it doesn’t make much difference if that bottom drain hose is plugged. Water will still over-flow into the bottom of the refrigerator and freeze because that is the top of the freezer. When I grabbed those white plug connectors, the constricted area broke off which gave me the larger opening I wanted. Now, it can’t get clogged and back up into the refrigerator where it was freezing previously. I didn’t replace that small aluminum piece because I’m counting on water not backing up and standing long enough to freeze. I suspect the two pin holes in that drain was to allow the small amount of water that normally drips into that tube to pass while restricting the amount of outside warmer air from entering the refrigerator. But, those two pin hole sized holes, eventually get plugged with a small amount of rust or calcium. Make those holes larger and problem should be solved.
Thank you, thank you, thank you for sharing this information. We just bought a house with one of these defective Samsung refrigerators. What a nightmare. I'll never purchase their products.
Great video Jeff! Weve been having this problem for over a year on a 4 year old Samsung model that we bought at Home Depot looks just like the one you are repairing. Thanks again, really appreciate it!
Same here! I've called Home Depot, Home Depot Appliance parts, and Samsung several times, & no one has ever mentioned this faulty part! I've spent over $500 changing the door seals and the fan, none of which fixed the issue. Ordered this part and praying this will work. Thank you!
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Thanks for the video. I seem to have multiple issues.When I finally got the back panel off it was a lot of ice, including on the metal pieces which i assume are parts of the heating element? North entirely sure if only the black parts around should heat or everything. The black were cool to the touch but perhaps the sensor doesn't run it because it's 80 degrees in there due to defrosting,? The other issue is the cheap metal thingy actually had deteriorated and fallen off! I put it back as best i could since I need to get the food back in, but will order the part right away! Of course the line seems iced up too so using a hair dryer to try to defrost..
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Thank you so much. I have been dealing with this for a while now . I was scared to look into, I didn't want to have to replace my fridge is fairly new, so glad that I found your video. Thanks for taking the time to make and post.
@@dougprentice1363 Here is the freezer video same concept just the freezer. I will be updating the fridge one asap. th-cam.com/video/LTvaXKfFLC8/w-d-xo.html
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Gave you a 'thumbs up' and subscribed because your videos are excellent. On our Samsung 2016 frig we have the same issue. We are getting the part today. Our fridge has an additional screw in the bottom center which is just spinning but is in there attached to something. Any tips on how to get it out? We can't get our fingers behind there to pull the panel out.
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Thank you for the video. I will "never" buy another Samsung appliance...ever. Bought the full suite 6 years ago and they are nothing but constant repairs and problems. JUNK!!
Thank Jeff, I ordered the part, watched your video again when the part arrived and installed the new part. Only issue with install is my drain line was not quite as deep as the part. So I cut off about 1/4 inch of the length with wire cutters and it fit perfectly into the hole and over the coil. Plugged the fridge back in and it is cooling now and soon to be ready to put food back in it. My neighbor came over as I was putting the panel back on and was amazed. By the way I just turned 77 years old. So happy to not have to buy a new fridge on my budget. Thanks Jeff for your video! You are amazing!
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This video was super helpful! Exactly what I was looking for. Ordered the part you recommended off Amazon and just replaced it yesterday! Also allowed me to deep clean the fridge lol. Thank yo Jeff!
Hi Jeff- Thanks for the video. Well done. I have a Samsung RF 18HFENBSR fridge with the same ice buildup under veggie trays. Service person replaced the defrost clip with a larger one and replaced the drain tube with a new one about six months ago to resolve same problem. Ice had already started building up after about 3 months. Repair person came today, did not disassemble the back panel to inspect, and said fridge needs a new back panel, since it has a new seal. This does not seem to make sense to me. Do you think it will help or be another wasted day off from work?
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Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Thank you for the video! I'm hoping you could answer a question, I do not have ice build-up in the areas that you show the video but I have ice build-up behind the plastic panel that you pulled off. The ice is coming out of the little horizontal hole and in the shelf holder brackets. Does this fix help with that situation also? Thank you in advance!
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What does "FR" do , had it on Fr and nothing happpened. So I need to do "Fd" because my problem is the fridge icing up not the freezer but I ahve the same problem with this janky Samsung refrigerator model RF266AERS So hold the FREEZE and COOL buttons to get the codes up?
This was excellent! Your clear, step-by-step instructions helped me fix the problem in my own fridge! Thank you SO much!!! Who knew a $5 part would do the trick? I felt so proud of myself for fixing it! (Also shout out to TR Bowlin. Before his video and Jeff’s, I felt prepared to tackle the project.) For people wondering, I defrosted for 18 hrs but also ended up putting a hair dryer on it for 10ish minutes because there was still a lot of built up ice. Defrosting is the most annoying part of this fix. I did this when our fridge was mostly empty. We have a mini fridge so I put all our must stay cold item there (e.g., mayo, dairy items, etc.) and left other things that would be ok for a day or so on the counter. I was worried about the frozen stuff but my freezer stayed nice and cold with a couple of ice packs. I know this for certain because I had a container of ice cubes that were still perfectly frozen when I checked after everything was fixed.
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Thanks man, I know I can be an asshole when stuff breaks and I have to figure out how to fix it on yt. After 6-8 videos, I found that yours was by far the least annoying and I actually could watch it til the end & I would like to say thank you
Thank you so much for this video. Service repairman initially said we needed a new control panel. Then he informed us the part was not available. Our refrigerator is only five years old so I figured we were out $$$. This helped us solve the problem ourselves (so far anyways) and my husband and I didn’t even have to get a divorce after fixing it.
Not my model fridge at all but your evap panel is nearly the same. I am sure this is my problem since you had the exact same issue. I was afraid it could be my water filter assembly leaking, but I think now it's not! Thanks!
That's definitely important! I will also be doing another updated video on this adding a few more tips and also the freezer problem! Thanks for watching!
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We bought a home that had a Samsung ‘frig and we had a plate of ice form under the deli tray, just above the freezer unit. The prior homeowners left both the owners manual and the installation guide. One said to level the unit and the other said to slant it back ever-so-slightly, which is what I did. The 2nd thing I did was to turn off the energy saving function, which presumably would have the condensate removal function work to greater effect. I’m pleased to report that we no longer have ice build up problems!!!!
That is a great tip! I will try that out and look into that. The energy saver function has always been turned off on mine as well! Thanks for that extra tip!
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Hi everyone! Thanks so much for this video! We are in the middle of this repair and have encountered some super sticky black goo inside the panel. Anyone else see this? It does not smell and seems like an adhesive of some kind. Any ideas? Should we remove it? Leave it? Buy a new fridge?
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Hi Jeff, I followed the instructions in your video and was able to rescue a Samsung refrigerator from freezing to death. I used a small steamer to speed up the thaw process and was able to add the part and everything is working good as new now. Thank you for the super helpful video!
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
As a repairman myself I would also add cleaning the drain nipple on the drain tube in back of the refrigerator it gets clogged up and slows the water from draining
Spot on! We have the Samsung RF28HFEDTBC French Door unit and has been a great refrigerator so far. I thought I may have had the same issue as the OP, however it turned out to be the drain tube was clogged up at the bottom rear of the refrigerator. I guess my unit defrosts correctly. Thought I would post just in case someone else has the same water backup issues and didn't see an ice build up. Ours went over 4 years before this happened. Many Thanks!!
TJtheDJonWMCN , remove the metal cover on the lower back of fridge. Once removed, you’ll see three rubber drain tubes on the right half of the fridge. Best to pull off and clean all three while you’re back there.
A very different video than what I'm used to seeing from you Jeff, good and informative diy video that anyone can do, very nice work .. that wire as you call it, is the defrost heater! It's just a basic heating element used to stop the evaporator or cooling coils in frost free refrigerators from icing up. I think it operates from a timer but been many years since I worked on any refrigerator.
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I love your video's. You give good explanations and are very clear. I'm having the issue of water under the fridge also. I first took the back off and checked the white tubes to make sure they were not blocked, which they weren't. BUT, there were 3 places for tubes but only 2 tubes connected. 2 white tubes on the right, and a black tube to the left. Not sure which one to change. We've already purchased the whole back panel of the fridge, styrofoam and all. All still leaking water to the floor and ice build-up under crispers (about 1/2 inch thick). Not sure what to do next.
This worked perfectly. Easy to follow. My only suggestion for those who cannot wait 24 hours for the ice to thaw. Hair dryer on HOT was necessary. For the actual drain I boiled water and then put a shortened/cut clothes hang with about 6 inches long then a bend of 3 inches or whatever. Pour the boiling water into a cup then the long end of the hanger in the cup to get the hanger hot and place it in the hole. I did this about 10 times and it kept moving further down until the drain was completely open. Refrigerator only off for 2 hours.
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:45 into your video...thake the Tabasco out of your fridge...its made of vinegar and red peppers that dont need to be chilled.....other that than, great video.
Great videos, but be fore warned that I still have to go back in about every 2 or 3 years to defrost the back panel and pull it out to inspect the drainage, even with the new part. Full air flow in the back interior of the frig is important. An overloaded frig with lots of stacked items against the back of the shelves is a possible cause. I used this video to remind me how to access the back panel every few years. I have a 2010 model with the same interior components and first encountered this problem in 2014. It's extremely sad that Samsung continues to produce refrigerators with this design flaw, as the motor and cooling seem to be very reliable. I will not buy another Samsung frig when this unit needs replacing as the simple nature of the defect speaks loudly about how inept the management is. A refrigerator is a big expensive purchase for many people. Samsung should be forced to have a big warning sign, "buyer beware".
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Thanks so much for making this video. Mine iced up over 5 years ago and again 3 months ago. Both times called a technician. Now happened a 3rd time. This time I checked the drain tubes myself, they were clear and dry. Put all food in a cooler on ice and chest freezer. Couldn't get the panel off due to ice. Melted it with a hair drier in top vents taking care to not overheat things. Discovered I have the new aluminum part (from one of the techs), but water was not draining. Used a baster to siphon cold water out of drain and siphon hot water in/out The drain cleared. A snake camera showed the drain was still half blocked with ice about 6 inches down. Cleared with more hot water. Wrapped some copper wire on the heating element and set the wire about 7 inches in (fix suggested by other folks on Internet). Left the aluminum part as is. Now crossing fingers and wanting my half day back. Will be looking at other brands for all new appliances.
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Thank you Jeff for the video my Samsung refrigerator had been doing this for over a year luckily I have tile floors in my kitchen so we had no floor damage. I had tried everything and was about ready to just go buy a new one until I searched you tube and found your video I defrosted it today took about 2 hours even with a hair dryer put it all back together. I ordered the part from amazon and will install it when it arrives on July 9th. Thanks again !!
when I removed the panel inside my Samsung and melted ice, like you showed in your video, water from ice was just sitting there. Not sure why. I wasn't able to clear that pipe. I didn't turn my fridge off for 24 hours. just maybe 8 hours. Any idea how to clear that pipe? If this was an ice that was blocking water to go down, then my question is, what causes that water to freeze further down in the pipe?! I think, something is blocking water flow and I don't know how to clear it. Any thoughts? Thanks.
The kit that you linked to includes a pair of tubes. Was not sure where those go but I've noticed other variations on this kit. It looks like have added a wire as well to some kits. I've done two refrigerators using just the parts you used in your video and they are working fine. I was reviewing your video as I'm preparing to do a third fridge. Perhaps you would consider updating your video. Thanks I appreciate your quick, clear and concise style.
Thank you SO much for this Jeff - we have had such a problem with this and in fact REPLACED our first fridge with the same model as we liked the design thinking the last one was broken....only to find the same thing started happening pretty quick. It is criminal that Samsung haven't admitted the design fault or at least made it easier for people to fix / told dealers to warn customers that it can be fixed easily. Congrats to you for a simple and helpful video!
Hello jeff. I have samsung refrigerator model no RF30HBEDBSR. Having issue with freezer, earlier it was showing -23 degree on panel but when i was checking it with thermometer it was 1 degree than I tried everything to defrost my freezer and now freezer is not working and panel keep showing 14 degree. FYI my fridge(upper portion of refrigerator) is working fine. Can you please suggest me if you have any advice for my condition.
Also after all that make sure you check the back of the refrigerator for the drain tray and hose. Ours was plugged therefore water wasn’t moving to tray like suppose to be. Granted we had to go thru what was explained in the video. So thank you for that.
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Hi Jeff. Thank you so much for your video. I was able to follow your video and successfully remove the back panel and remove all the ice. Unfortunately I did not have the time to wait for the heat conductor to come from Amazon so only a temporary fix. I do have a suggestion for improved instructions on removing the back panel. It is too hard to peak around the sides and it wa difficult to feel for the electrical connectors. Couldn’t adequately shift the panel sideways so I thought to tilt the panel UP by pushing the top to the back corner. Worked great! Had a clear view and access to all the wiring. Please consider amending your video. Dr. Jeff Gold
The Samsung service bulletin for this repair includes three items that will correct the freezing problem. It includes insulation strips on the backside of the metal panel, moving the coil thermocouple, and replacing the heat sink (this video). I would highly recommend doing all threes items. I also insulated the coil penetration at the top right. This is where the freezing starts to occur. I used HVAC pipe insulation and foil tape.
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Is there video available for all of this. We spent a weekend just doing this replacement part repair and the fridge bottom has an 1" of water and the freezer has 1/2" of ice on the bottom the next morning.
I am having difficulties getting the back panel off. I took out the three screws (2 at bottom and 1 under the cap in middle towards the top), but it is stuck. I have it pulled off about 3/4 the way up. It seems to be stuck right in area where the cap/screw is. I pulled and my husband pulled. It is just not coming off. Anyone have any suggestions as to how to get it off or what could be preventing it from being pulled off?
Thanks for letting us know that. I have heard this happening from time to time. You pay have to defrost it and you should be ok. Also check the insulation and the drain hose that there is no blockage or rust etc.
Howard there are other things that can cause this. Assuming the unit will drain after defrosting and melting all the ice, see my reply to Mike Singer above.
Hi, I have a similar fridge at my home. But the freezing is so severe that the entire radiator gets frozen. I did not see that little metal part last time I dismantle it. Will double check tomorrow
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Thank you for this video Jeff! I have the same fridge with the same problem. I went ahead and made your repair - the video made the process super easy. Unfortunately, within a few short weeks my back panel was frozen over once again. I dredged the internet for solutions. I defrosted the unit once again, I took everything I could apart and checked for continuity. Everything was in good working order. I even pulled out the fridge and cleaned the pipes along with everything else in the back. I also reset the fridge after I was all done. I even read about a trick about moving the defrost temp sensor to the other side of its original tube placement in order to active the defrost cycle a little sooner. Well, all my hard work paid off for six weeks. I was feeling so good about it too… but last night I discovered ice forming yet again in the crisper. The fridge is only six years old - and a new one isn’t possible at the moment. I’ve asked several repair folk to come out and no one will touch it. Any last minute ideas or suggestions before I start manually defrosting this hunk of junk every two weeks for the next ten years??? Thanks! Sean
Oh my God it sounds like my problem!! If it was a car they would have recalled it, instead Samsung expects us to just buy another one or go insane trying to fix it. I'm frustrated!
I just posted my own comment but with the new better part I discovered I still had ice about 6 inches down the drain so somehow it was getting below freezing in that lower area. Not sure if it was from freezing downwards from the top of the drain, or starting from below. I had a sheet of ice below the collector pan, suggesting water was collecting under it (and freezing due to not enough heat exposure?). Maybe from the flange on the removable panel?
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
@@matt-97201 Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
i keep getting frost building up and blocking those to middle cold air vent on the back panel.... i blow them out with a steamer, and in a week or 2, its back
OH my Gosh! this is amazing! I just ordered the part and am hoping that it will help me fix my side by side the fridge side seems fine but the freezer part is constantly building ice up and then the fan makes noise because it is working so hard!
I bought one of those devices on Amazon. Three months latter same problem. So I took a solid copper wire about 1/8" and around 8" long and ran it down the hole and hooked it around the heating coil. Problem solved, works great now, perfect temperatures and no more ice build up. The problem was that ice build up starts further down the hole and works it's way up, so the copper wire takes care of that problem. Get a long wire and run it down as far as it will go and then cut it and make a u shape at top of wire and then compress it on to heating coil.
this is brilliant, thank you ! Ive had issues for the past couple of years, 2 repairmen said they DONT work on Samsungs.. Im going to get this little part and fix it. You're a genius !
Yes!! Nobody wants to touch them with a ten foot pole. I had two excellent repairmen out on two different occasions, and although they banged out the ice and got it "working," neither one even charged me b/c they knew it wasn't really "fixed." Pretty decent of them. I then had a Samsung certified guy come out, and it was so clear even HE didn't want to fix it. He talked me out of it by saying how much it would cost, there was no guarantee it wouldn't happen again, etc.... cost me $100 just for him to grace me with his presence. His advice? Don't buy Samsung fridges, and oh yeah: always pay more for the extended warranty when you buy a fridge since you'll probably need it. Good grief.
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Your video got me going in the right direction but for me it was not this issue causing the problem. Thanks to James comment below it was actually a lot easier. When I took the fridge apart there was standing water in the drain collector area but it was not frozen. Long story short I ended up taking the bottom back cover off and there are 2 Grey tubes on the right side (looking from the back of the fridge) that are drain tubes . When I removed the left tube it was clogged with some weird almost silicon substance. Unclogged it and water immediately ran out, about 1/4 cup and that was it. No problems since. I would try this first since it is so easy, if this does not work then try the fix in this video.
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
I have gone through this every Thanksgiving. I was about ready to get a different refrigerator. Thanks for this fix. Im getting mine on Amazon in a day or so. Thanks again.
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Hey Jeff thanks for the video it’s a big help. I’ll buy the part from your Amazon affiliate link. Where does the water go when it drains. I don’t have a drain line hooked up to the fridge just a water line in for the ice maker. So where does the water go? Does it just evaporate down there in a pan or something?
Thanks! Pull off the back plate there's drain tubes and a collection pan. You can check out my other video I have that in there. I will be updating this video with a brand new video. Thanks For Watching!
When you remove that it will sometimes come apart that's not too big of a deal just try to place it back in place when you are finished. Also, if you are removing it when it is frozen it make break.
We have the same refrigerator as you show in the video. Ours freezes up in the back panel (coils), but we don't have the ice/water problem in the bottom under the drawers. The fridge just starts to not be cold anymore. The freezer always stays ice cold though. We have been emptying/defrosting the fridge almost once a month until I started searching & found your video & many forums about the issue. So glad we found this. Ordering the parts now. My boyfriend was ready to throw the whole fridge out bc he was so frustrated! (Side note: he called a technician to come look at it & fix it the first time it froze up & all the idiot did was add more Styrofoam & reinforce what was there as if the Styrofoam was the problem.)
We have the same problem you had. Did this fix your problem? After this defrost I am going to increase the temperature from 36 to 38 degrees and see if that helps.
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
I haven't completed my repair yet, but it Looks like those "wings" on either side should be bent up and around the wire, to keep the piece in place. Other wise they will act as a cooling heat-sink (defeating the purpose of conducting as much heat as possible). If anyone has completed the repair LMK if that is the intended design. Thanks!
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
If you have this icing problem with water collecting under your crispers, the very First thing you should do is disconnect the power and check the drain tubes behind the outside panel in the bottom rear of your unit. Unplug the power. Pull the unit out from the wall. Remove the lower back cover. Have a small container handy and pull the drain hoses off. There is one for the fridge on your right side and one for the freezer on your left depending on the model. If water comes pouring out of the one on your right, you are in luck. It was just clogged and backing up. You can take apart and clean both tubes or get a better designed new replacement. If no water comes out, you've eliminated one possible cause after spending just a few minutes. I'm a diyer not a repairman and accept no liability. Just trying to help others.
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Hey Jeff! So I am having a hell of a problem just trying to figure out it this part will work with my samsung. It's model # RF260BEASR/AA? It's been really annoying on the amazon site trying to find out exactly what works with my specific model. They even have a see what works with yours questionair but it just tells you that the part won't work with this one. It doesn't say it won't it justsays which one's it will!
I guess the worst case you can also return the part if it doesn't fit even though the part is not too expensive. Is there any videos out there with your model fridge for repairs then you might be able to see whats behind the panel even before opening yours.
@@kellygill4871 I have same model. Just ordered part. I'm pretty sure it will fit. Not sure it will solve problem. Also check your drain tubes in the back. Mine were almost totally clogged with sludge.
@@dougprentice1363 I ORDERED AND CHANGED THE SENOR & THE CLIP . CLEANED THE TUBES TOO BUT AFTER 2 WEEKS IT AGAIN STARTED BUILDING THE ICE AGAIN. TIRED OF SAMSUNG. HAVE TO BUY A NEW ONE NOW.
Great video! I have that exact same fridge and have to remove ice and water every two weeks or more. I'm going to order that part right now, but I do have a question: Can I use a hair dryer to defrost the fridge faster because I don't have anywhere to keep all my food (my freezer is full). Thank you so much for your help.
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
If the drain is still blocked I took a little cup of really hot water and poured it down and then took a turkey baster and sucked the water in and out and then sucked it out and then put more hot water in and I did this about 10 times until the ice in the drainage tube was melted eventually I was able to pour the water in and it just gargled all the way down and drained very well. So give that a try if the drainage hose is still frozen and blocked up. Really hot water pour some in and then let it sit and then take the turkey baster squeeze it in and out in and out in and out to lmove the water around to melt the ice. It worked really well for me. Also I used a clothes steamer instead of a hair dryer so I wouldn't dry out any parts inside. on the ice that was still stuck in there even though I had unplugged the refrigerator for 24 hours.
Thanks for the video, Jeff! I'd been having this issue myself for a few years and have just been cleaning up the bottom of the fridge every few weeks. I'd seen another video awhile ago on the ice buildup inside the back panel, but nothing about the heat conduction pin back there or that there's a worthwhile replacement piece out there, so that info is greatly appreciated!
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
great video.. found this when the fan started making noise. this video helped me remove the cover. when removed, found a huge block of ice next to the fan! thanks!
Jeff, great walk through video with clear instructions and recommended cautions. The item you linked is not currently available, but the part number led to several other options. Thanks for sharing your experience here to help everyone else! Kudos on the Sriracha and other hot sauces I see in your fridge door!
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
Hi Jeff thanks for your excellent explanation . quick question, if the hosing which carry the water to reservoir and you checked it by puring water would be blocked, can we fixed it or we have to call to someone to fix it . thanks
Thanks for watching! This is the updated Repair Kit that you need for Samsung. *Samsung Water / Ice Repair Kit:* Amazon US: amzn.to/3YN4Enw Amazon Canada: amzn.to/3WKlUYK
*Samsung Water / Ice Repair Kit:*
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Amazon Canada: amzn.to/3WKlUYK
*Evaporator Clip:*
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*Bimetal Defrost Thermostat:*
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*Defrost Heater:*
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*Digital Multimeter:*
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Ohhh - do you have instructions for the updated kit?
I don't as of yet I will be making a video in a week or 2
Thank you for posting this. I wonder if there is any risk of damage caused by heat on the fridge's plastic since the metal piece is longer and going deeper inside the drainage.
Thanks for the help. The water actually did not drain properly. After letting the refrigerator sit for a few hours it’s still did not drain. I ended up jamming a wire hanger down the hall from both the back right side, drain and the top and that released whatever was stuck in there!
Hey Jeff, I followed the instructions as you stated, and it worked great. Unfortunately, the ice maker is not making ice now. Just a humming noise, but no ice. Water flows perfect. Any suggestions? Thank you.
I’m a 70 year old widow. Your video let me fix my own fridge. Good job. Clear instructions. You are the man!
I'm glad it helped, I have 2 more updated video's coming on this. Thanks for watching & supporting!
Look at you !great job. I just fix mine too and I'm 56 widow
These old bags trying get the D
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
@@JeffLepard you know why that back panel freezes up ???
Just a note, those ears on the sides of the replacement clip are meant to be bent around the heat tube. That way you ensure more contact area for better heat transfer and better defrosting. More than likely that's the reason some people are still having freezing issues.
Sir, what should I do if after pouring a little cup of water in the drain trough, the water backs up? I'm guessing my hose is blocked like Jeff says.
duane3838, I was able to get my drain hose clear, sorry for bothering you!!!
Thank you for that tip. It makes sense. 👍
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
@@indirectexchange3139 If it's blocked, it's most likely frozen. Use a hair drier to heat it up.
Great video! I watched it and then ordered the clip from Amazon. When it arrived, I watched the video again and started unloading the refrigerator. The steps in the video were easy to follow, and I was able to access the problem area, quickly. I discovered that Samsung had left the little metal "tray" in the bottom of the drain rather bent and out of place. I don't think it mattered, but I was able to straighten it out. After melting the ice with a hair dryer, the water didn't drain. I had to run a piece of very flexible lamp cord down the hole. It took about four feet of wire but when I pulled it out, the water had drained. I don't know if there was more ice down there, or if something else had clogged the drain. I ran a little water down it, as you suggested, and heard it drain all the way down. Success! The clip went in just as expected, and I was able to button everything up. The whole operation took about 90 minutes - 30 minutes to fix the refrigerator and an hour to clean it, discard ancient mystery items, and then try to remember how my wife had arranged all the food. I'm sure I at least got the beer back in the right place.
can you tell me about the video? I am not aware of it, but need it. I have begun working on getting my refund for 6 weeks, I am not going to give up, but they are good at what they do. How can anyone do this for a living?
I also ran very hot water down the drain to make sure it was clear of ice & debris.
Only wish I had found this video over a year ago!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
@@JeffLepard
Jeff; thanks for the tip! We’ve been dealing with this for a year. One thing I did that other would benefit from. Use a cup of HOT WATER. The ice build up in the drain will melt almost within minutes. The excess water that is in the catch/drip can be soaked up with a sponge. If needed, you can use a small flexible rubber tube to siphon out excess water that you can’t sponge out until the build up melts.
This is EXACTLY the video I needed. Thank you. I have the exact same problem and the exact same refrigerator. That water buildup is unbelievably frustrating and I've been dealing with it forever. I just ordered the part and I am going to tackle the job sometime this week. Thanks again. Side note: My mustard and sriracha bottles are in the exact same spots in my fridge, too! Serendipity - I was meant to find this video!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Too funny! :-) I just watched the video and sent my girlfriend a screenshot of the location of Jeff's Siracha and noted how we keep ours on the left. Maybe the right is better?
It's been over 2 months now since I did this fix and the water has not returned under the vegetable crispers. Such an easy fix. VICTORY!!!
Oh my god why didn’t i see this video sooner?!! Thank you so much for this video, just ordered the part in Amazon 🙏🏻 I’ve been cleaning the frost n ice of my 5 year old $2k Samsung fridge routinely EVERY 2-3 months starting at the 3rd year of ownership! Exhausted n angry every single time... I will NEVER buy Samsung refrigerator!
I hope that works for you if not stay tuned I have 2 more Fridge / Freezer videos coming anytime now. I will show you how to test more of the components that could go wrong since this has not solved everyone's issue. Hopefully my new videos will be a new solution for the issues around. Stay tuned! Thanks for watching!
Samsung refrigerator recall USA now Facebook group has gotten 5.2 million back from them in 20 months! No fixes work permanently
@@Mauivegan67 go to FB Samsung refrigerator recall USA now ... we’ve got 38,000 people and 5.2 million in refunds in 20 months there’s no fixes that work
Agree!! Mine is 3 years old and I hate it! Never again buying this garbage ass brand!
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This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank you for this informative video!😃 Got the part installed AFTER finding a pool of water under the deli tray & a puddle on kitchen floor(1st time that's ever happened but noises/excessive ice build up started at 5th year of ownership, what kind of craziness?!)!😵😠 Didn't even bother removing the little clip, just moved it aside..the least Samsung should do is recall ALL affected models and either send out this remedy part with DIY instructions or offer in home scheduled replacement... FREE OF CHARGE- I'm just saying!🤨
can I "like" this comment multiple times??? 1000x yes!!!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Great video! I'm going to order the part and try this myself. If I still end up running into problems, does anyone know if it would damage anything if I just turned off the water supply and turned off the ice maker? I'm willing to just occasionally buy a bag of ice when I need it if turning off the water supply and ice maker would keep this from continuing to happen, especially if it means I don't have to buy another fridge.
I wondered the same thing, if eliminating the water for the ice maker would resolve the problem. 🤷🏼♀️
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This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank You, Thank You! This is very helpful.
My 7 year old fridge has been doing this regularly since year 3, destroyed my flooring before I was able to catch it.
Another tip is to add extra foil insulation tape to the side and bottom of the back piece that is removed. After several removals to defrost, the original insulation gets pretty beat up.
This $2000 fridge is a piece of garbage, will never purchase a Samsung Fridge again, nor will any friend of mine as well.
Yes its very sad that this has happened and is happening to their fridges. They also didn't take responsibility for replacing that part. There should of been a recall. Thanks so much for watching!
You can add me too the list. Samsung fridges are garbage. Never again
Samsung, worse crap I have owned. Installed this part and after 3 weeks frozen up again but up in the cooling fins and all the way to the top by the fan. Also took the back off and checked the drain line it was fine. The part I installed appears to be working just freezing up elsewhere. 3 years of working fine. What causes this?
@@msingerca Did you replace the panel properly? Is all the insulation in place? Did you reattach both wires before replacing the panel? If so, I would check the heating element and fan motor for continuity. If they are fine, I would also check the defrost sensor which is connected to one of the two wires you had to remove to get the panel off. The sensor is mounted to the element and measures it's temperature so the control panel came regulate how long to defrost the unit. The sensor costs about $20. Get the OEM sensor not a cheap knockoff and make sure it's the right one for your model. I found this out by watching a video of a repairman on a call for the freezing problem and he routinely swaps the sensors out. There are videos on how to test and replace all three. I'm not a repairman but I have the same freezing problem and have looked at a lot of videos and parts websites. Good luck.
@@glamygirlie6829 me too..absolute crap. mine has the water build up and randomly heats up to room temperature unless I unplug for 24 hours. not what I want a fridge for.
Thank you so much for this! I’m a relatively new home owner (less than 2 years) and this video really helped me a lot. Instead of wasting time and money calling a repair guy to take a look, I was able to fix this completely on my own. It feels like a big success for my first self repair!!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank you for taking the time to post such an informative video! We have the Samsung RF28HFEDTBC French Door unit and has been a great refrigerator so far. I thought I may have had the same issue as you, however it turned out to be the drain tube was clogged up at the bottom rear of the refrigerator. I guess my unit defrosts correctly. Thought I would post just in case someone else has the same water backup issues and didn't see an ice build up. Ours went over 4 years before this happened. Great to be able to find someone like you who has already troubleshot and found the repair. Saves people a bunch of time... Many Thanks!!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Do you need to wrap the ends of the clip around (the right and left side)
Soooo awesome. I got the part, installed it, and feel great that I could do it myself. Thank you Jeff!
I'm happy that helped you out! Thanks so much for watching!
ive also done this but it doesn't last
I ordered my part yesterday and in the mean time,I got really creative, and made a temporary fix from an aluminum soda can.lol.It is the same length as the new one that will be here in a week.No more water and ice.Yippie!!!
That's a great idea for a temporary fix! Thanks so much for watching!
OMG, I am so happy to have found this video! I had previously replaced the defroster element because there was ice spilling out of the little holes on the front of the twin cooling cover - and I thought that would cure the problem, only to have a frozen lake develop continuously under the cool pantry. I ordered the part you identified and just finished replacing that ridiculous little element that Samsung had for keeping the drain free. I sure hope that this works as you said, because my next move is ordering a new refrigerator. But not before telling everyone I know about my experience with Samsung. Beautiful refrigerator brought to its knees by a 10 cent part!
GE is built on the Samsung model and has the same issues. I just wrapped a small piece of copper tube over the defroster and it hangs down in the drain tube.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Learned a great lesson in maintaining this fridge ... not cleaning the drain spout once a year caused huge problems. I want to thank you for this video. It put me on the path to repairing my crazy Samsung fridge (will not buy another Samsung fridge). I got the clip you recommended. My back panel was so frozen that I did not have the strength to take it off and I was afraid I would brake it. Neighbors to the rescue. Two wonderful men got it off the back. That is when I confirmed that the evaporator fan was bad also. Ordered that. But what my wonderful neighbor showed me is that gunk had built up in the drain line in the VERY NARROW opening at the bottom. See attached photos. This caused the complete drain line to freeze and froze up the line including the panel. Once the gunk was cleaned out and the drain line thawed, I was able to replace the evaporator motor and assemble the panel and fridge back together. Will roll my fridges out once a year, vacuum the back/inside, and clean /check the drain system. Lessons learned
I can't figure out how to add the pictures of the drain line and tip. If anyone can tell me, I'll add the pictures to help.
Yeah these fridges are horrible. Most of the issues are the drains in these. Thanks for watching!
Jeff, this is insane! We've been dealing with this for nine years and I have looked through so many TH-cam videos over the years and I finally find this! Just ordered our part today! We've had to replace the top ice cube maker and now we're getting ready to replace the bottom one because the tray twisted and broke. This fridge is the worse thing we've ever owned!!! Thanks again!
Agreed. Had to do this 3 times. And twice @ 2am. Wish we could all file a class action lawsuit against Samsung. How they ALLOW this to continue is unfathomable
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
In addition, make sure to clean and drain water defrost line. It's most likely clogged and causes excess water/humidity buildup inside fridge. Easy access from back of the fridge, after sheet metal cover is removed. There are 2 or 3 drain tubes leading to drain pan; one or more of drain tubes is likely to be completely blocked with dirt and gunk. Good luck!
Also clean off the compressor while you're there. It'l likely fitly and covered with dirt/dust bunnies.
How would I go about cleaning the line ? Compressed air?
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Hi there, how do you clean the compressor and the line??
Spent years having to frequently clear the ice from around the drain on my Samsung fridge freezer. Found this video, bought the part and fitted it. So far, two months ice free :). Cant recommend it enough - so long as you are comfortable taking on the task.
Glad it helped
Are you talking about the drain clamp? Im having this issue and just trying to understand what most people’s root cause is
I have the same issue with my Samsung refrigerator as well. Thanks for the info regarding the thermal clip, I was unaware of that when I defrosted my fridge before. I will order the clip and try again.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
A big "Thank You." We had food spoiling because the fridge had frozen in the back and could not maintain a cool enough temperature. We installed the part you reference and the fridge is working again! Awesome!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thanks for taking the time to produce this video... I'll bet the video work was harder than the actual evaporator clip 'upgrade' which I really appreciate! I plan to make my own upgrade clip using the one shown in your link as a 'pattern'... wish me luck?
Best,
Matt
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank you! Saved us from having to buy a new fridge! Other videos explained how to open it up and defrost but the problem came back. This is the only video I've come across that showed how to fix it for good!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
How about the bottom freeze part, you can not see the ice behind the panel that I have problem keep ringing for ice block the fan. Does the freezer part controlled by the upper panel or bottom panel? BTW, what the part name so I can buy from Amazon? Thank you very much for your posting this video.
@@jessealcorta5271 Thank you very much.
Jeff thank you soooo much! I have been dealing with this situation for over a year now. I saw your video 3 days ago, ordered the part same day from Amazon. Part came in yesterday, I installed it and my refrigerator is working well again. As I write I have a bucket full of ice, in less than 24hrs.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank you Jeff for your time and your excellent video. Unfortunately, I am having difficulty ordering the clip from Amazon US. I am in Canada and the link you posted takes me to a page of multiple items. Do you know the name of the clip so that I could try to find it?
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Wow. I've been "fixing" this every 3-6 months by opening it all up, defrosting, and putting it back together. This is the first (hopefully) permanent fix I've found. Just ordered the new evaporator clips, and beyond excited to install them. Thank you so much. You likely just saved me from buying a new fridge.
it worked for about a year and a half and now it's building up again smh
Same here. I've had Samsung out 3 times now free of charge but it's crazy they've made no attempt to actually FIX the problem they just put a new back panel on and defrost. It will be interesting to see if this stops the top part icing up and blocking the fan as well.
@@GodronATX When I do it I'm going to use some thermal paste, hopefully that helps the heat transfer.
@@GodronATX there’s an other useful comment I’ll see if I can’t tag you or wtv ! He talks about opening the back pannel and checking the drain pipes to see if any are not iced or clogged up with guck still!
@@GodronATX this is because this ‘solution’ addresses the symptom, not the problem. The problem is the clogged drain hose that is accessed from the back of the refrigerator. There are two of them. On the right is the tube draining the refrigerator and the one on the right drains the freezer. At the top of those tubes is a hard white plastic connector that has a baffle inside it with two very small drain holes. Those holes get plugged up allowing water to back up into the refrigerator where it freezes. That part he replaced might help the drain from freezing but it doesn’t make much difference if that bottom drain hose is plugged. Water will still over-flow into the bottom of the refrigerator and freeze because that is the top of the freezer. When I grabbed those white plug connectors, the constricted area broke off which gave me the larger opening I wanted. Now, it can’t get clogged and back up into the refrigerator where it was freezing previously. I didn’t replace that small aluminum piece because I’m counting on water not backing up and standing long enough to freeze. I suspect the two pin holes in that drain was to allow the small amount of water that normally drips into that tube to pass while restricting the amount of outside warmer air from entering the refrigerator. But, those two pin hole sized holes, eventually get plugged with a small amount of rust or calcium. Make those holes larger and problem should be solved.
Thank you, thank you, thank you for sharing this information. We just bought a house with one of these defective Samsung refrigerators. What a nightmare. I'll never purchase their products.
I agree! They won't take responsibility for the defect either! Thanks so much for watching!
Great video Jeff! Weve been having this problem for over a year on a 4 year old Samsung model that we bought at Home Depot looks just like the one you are repairing. Thanks again, really appreciate it!
Same here! I've called Home Depot, Home Depot Appliance parts, and Samsung several times, & no one has ever mentioned this faulty part! I've spent over $500 changing the door seals and the fan, none of which fixed the issue. Ordered this part and praying this will work. Thank you!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thanks for the video. I seem to have multiple issues.When I finally got the back panel off it was a lot of ice, including on the metal pieces which i assume are parts of the heating element? North entirely sure if only the black parts around should heat or everything. The black were cool to the touch but perhaps the sensor doesn't run it because it's 80 degrees in there due to defrosting,? The other issue is the cheap metal thingy actually had deteriorated and fallen off! I put it back as best i could since I need to get the food back in, but will order the part right away! Of course the line seems iced up too so using a hair dryer to try to defrost..
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank you so much. I have been dealing with this for a while now . I was scared to look into, I didn't want to have to replace my fridge is fairly new, so glad that I found your video. Thanks for taking the time to make and post.
Thanks for watching! I will also be doing another video on this shortly with some more tips to help this issue.
@@JeffLepard I can't find your updated video.
@@dougprentice1363 Here is the freezer video same concept just the freezer. I will be updating the fridge one asap. th-cam.com/video/LTvaXKfFLC8/w-d-xo.html
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Gave you a 'thumbs up' and subscribed because your videos are excellent. On our Samsung 2016 frig we have the same issue. We are getting the part today. Our fridge has an additional screw in the bottom center which is just spinning but is in there attached to something. Any tips on how to get it out? We can't get our fingers behind there to pull the panel out.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank you for the video. I will "never" buy another Samsung appliance...ever. Bought the full suite 6 years ago and they are nothing but constant repairs and problems. JUNK!!
I totally agree! I have 2 more videos coming shortly! Thanks so much watching and supporting!
Thank Jeff, I ordered the part, watched your video again when the part arrived and installed the new part. Only issue with install is my drain line was not quite as deep as the part.
So I cut off about 1/4 inch of the length with wire cutters and it fit perfectly into the hole and over the coil. Plugged the fridge back in and it is cooling now and soon to be ready to put food back in it. My neighbor came over as I was putting the panel back on and was amazed. By the way I just turned 77 years old. So happy to not have to buy a new fridge on my budget. Thanks Jeff for your video! You are amazing!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Hello, is this still working for you 2 years later?
This video was super helpful! Exactly what I was looking for. Ordered the part you recommended off Amazon and just replaced it yesterday! Also allowed me to deep clean the fridge lol. Thank yo Jeff!
Hi Jeff- Thanks for the video. Well done. I have a Samsung RF 18HFENBSR fridge with the same ice buildup under veggie trays. Service person replaced the defrost clip with a larger one and replaced the drain tube with a new one about six months ago to resolve same problem. Ice had already started building up after about 3 months. Repair person came today, did not disassemble the back panel to inspect, and said fridge needs a new back panel, since it has a new seal. This does not seem to make sense to me. Do you think it will help or be another wasted day off from work?
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank you for your help. Good Video! If needed you can also use weed waker string to clean out the drain line.
Great idea! I came here to see if anyone else was having this problem? Mine is thawed but line seems to be clogged? 🤞🏼
Received the replacement part from Amazon in 3 days and replace and fixed in 10 min or less. Super easy
Cannot find the link to the Amazon part mentioned in the video. Can you share it please?
Thanks for a great video! Just ordered the part. I've been having lots of issues with my relatively new Samsung refrigerator. :-(
Yeah these fridges are nothing but problems. I'm going to be doing another updated video on this shortly as well.
Did it work after time did you still have the problem or did it go away Jeff let me know I’ll wait for your reply
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
thanks brother! very helpful. after almost 9 years our's just started doing this. I used a copper ground romex wire.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank you for the video! I'm hoping you could answer a question, I do not have ice build-up in the areas that you show the video but I have ice build-up behind the plastic panel that you pulled off. The ice is coming out of the little horizontal hole and in the shelf holder brackets. Does this fix help with that situation also? Thank you in advance!
I have the same issues as you. Wondering if this fix solved your problem?
Same with me. I don’t see a link for the item we need to order.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
What does "FR" do , had it on Fr and nothing happpened. So I need to do "Fd" because my problem is the fridge icing up not the freezer but I ahve the same problem with this janky Samsung refrigerator model RF266AERS
So hold the FREEZE and COOL buttons to get the codes up?
This was excellent! Your clear, step-by-step instructions helped me fix the problem in my own fridge! Thank you SO much!!! Who knew a $5 part would do the trick? I felt so proud of myself for fixing it! (Also shout out to TR Bowlin. Before his video and Jeff’s, I felt prepared to tackle the project.)
For people wondering, I defrosted for 18 hrs but also ended up putting a hair dryer on it for 10ish minutes because there was still a lot of built up ice.
Defrosting is the most annoying part of this fix. I did this when our fridge was mostly empty. We have a mini fridge so I put all our must stay cold item there (e.g., mayo, dairy items, etc.) and left other things that would be ok for a day or so on the counter. I was worried about the frozen stuff but my freezer stayed nice and cold with a couple of ice packs. I know this for certain because I had a container of ice cubes that were still perfectly frozen when I checked after everything was fixed.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
It cost $15 from Amason
Thanks man, I know I can be an asshole when stuff breaks and I have to figure out how to fix it on yt. After 6-8 videos, I found that yours was by far the least annoying and I actually could watch it til the end & I would like to say thank you
I appreciate that. I'm also in the middle of filming a new updated version of this. Stay tuned.
Thank you so much for this video. Service repairman initially said we needed a new control panel. Then he informed us the part was not available. Our refrigerator is only five years old so I figured we were out $$$. This helped us solve the problem ourselves (so far anyways) and my husband and I didn’t even have to get a divorce after fixing it.
Not my model fridge at all but your evap panel is nearly the same. I am sure this is my problem since you had the exact same issue. I was afraid it could be my water filter assembly leaking, but I think now it's not! Thanks!
Seems like most of the time, it's the drain tube blocked up.
I've heard of this fix and also using a bit of copper wire as a conductor. Now that this has been in your frig for awhile can you give us an update?
It’s works. I also replaced drains
"jhonny sins"
Superb stuff, thanks for the vid - from a Brit living Down Under. Ice cold Beers now not covered in water :)
That's definitely important! I will also be doing another updated video on this adding a few more tips and also the freezer problem! Thanks for watching!
Hey Jeff, thanks for the video. I fitted the clip but the problem of ice build up in the drip tray persists. Any clues as to what I do next.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
We bought a home that had a Samsung ‘frig and we had a plate of ice form under the deli tray, just above the freezer unit. The prior homeowners left both the owners manual and the installation guide. One said to level the unit and the other said to slant it back ever-so-slightly, which is what I did. The 2nd thing I did was to turn off the energy saving function, which presumably would have the condensate removal function work to greater effect. I’m pleased to report that we no longer have ice build up problems!!!!
That is a great tip! I will try that out and look into that. The energy saver function has always been turned off on mine as well! Thanks for that extra tip!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Hi everyone! Thanks so much for this video! We are in the middle of this repair and have encountered some super sticky black goo inside the panel. Anyone else see this? It does not smell and seems like an adhesive of some kind. Any ideas? Should we remove it? Leave it? Buy a new fridge?
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Hi Jeff, I followed the instructions in your video and was able to rescue a Samsung refrigerator from freezing to death. I used a small steamer to speed up the thaw process and was able to add the part and everything is working good as new now. Thank you for the super helpful video!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
How long has this fix lasted for the folks who have tried it? Or if it's still working how long has it been since you installed the clip?
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
As a repairman myself I would also add cleaning the drain nipple on the drain tube in back of the refrigerator it gets clogged up and slows the water from draining
Spot on! We have the Samsung RF28HFEDTBC French Door unit and has been a great refrigerator so far. I thought I may have had the same issue as the OP, however it turned out to be the drain tube was clogged up at the bottom rear of the refrigerator. I guess my unit defrosts correctly. Thought I would post just in case someone else has the same water backup issues and didn't see an ice build up. Ours went over 4 years before this happened. Many Thanks!!
Is that visible from the back or does something need to be removed?
TJtheDJonWMCN , remove the metal cover on the lower back of fridge. Once removed, you’ll see three rubber drain tubes on the right half of the fridge. Best to pull off and clean all three while you’re back there.
@@eyemright Thanks! Stay well.
@@TJtheDJonWMCN Hi. Did cleaning the drain tubes solve your problem?
Have a samsung frig it has water underneath the cold cuts tray and also it has ice underneath the vegetables tray
A very different video than what I'm used to seeing from you Jeff, good and informative diy video that anyone can do, very nice work .. that wire as you call it, is the defrost heater! It's just a basic heating element used to stop the evaporator or cooling coils in frost free refrigerators from icing up. I think it operates from a timer but been many years since I worked on any refrigerator.
Thanks for watching! Big ups Stormer!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
I love your video's. You give good explanations and are very clear. I'm having the issue of water under the fridge also. I first took the back off and checked the white tubes to make sure they were not blocked, which they weren't. BUT, there were 3 places for tubes but only 2 tubes connected. 2 white tubes on the right, and a black tube to the left. Not sure which one to change. We've already purchased the whole back panel of the fridge, styrofoam and all. All still leaking water to the floor and ice build-up under crispers (about 1/2 inch thick). Not sure what to do next.
Did you leave the fridge to defrost over night. I wonder if the ice is blocking it above.
This worked perfectly. Easy to follow. My only suggestion for those who cannot wait 24 hours for the ice to thaw. Hair dryer on HOT was necessary. For the actual drain I boiled water and then put a shortened/cut clothes hang with about 6 inches long then a bend of 3 inches or whatever. Pour the boiling water into a cup then the long end of the hanger in the cup to get the hanger hot and place it in the hole. I did this about 10 times and it kept moving further down until the drain was completely open. Refrigerator only off for 2 hours.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
:45 into your video...thake the Tabasco out of your fridge...its made of vinegar and red peppers that dont need to be chilled.....other that than, great video.
Great videos, but be fore warned that I still have to go back in about every 2 or 3 years to defrost the back panel and pull it out to inspect the drainage, even with the new part. Full air flow in the back interior of the frig is important. An overloaded frig with lots of stacked items against the back of the shelves is a possible cause. I used this video to remind me how to access the back panel every few years. I have a 2010 model with the same interior components and first encountered this problem in 2014. It's extremely sad that Samsung continues to produce refrigerators with this design flaw, as the motor and cooling seem to be very reliable. I will not buy another Samsung frig when this unit needs replacing as the simple nature of the defect speaks loudly about how inept the management is. A refrigerator is a big expensive purchase for many people. Samsung should be forced to have a big warning sign, "buyer beware".
GE is built the same, it’s build like the Samsung. We’ve had both.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thanks so much for making this video. Mine iced up over 5 years ago and again 3 months ago. Both times called a technician. Now happened a 3rd time. This time I checked the drain tubes myself, they were clear and dry. Put all food in a cooler on ice and chest freezer. Couldn't get the panel off due to ice. Melted it with a hair drier in top vents taking care to not overheat things. Discovered I have the new aluminum part (from one of the techs), but water was not draining. Used a baster to siphon cold water out of drain and siphon hot water in/out The drain cleared. A snake camera showed the drain was still half blocked with ice about 6 inches down. Cleared with more hot water. Wrapped some copper wire on the heating element and set the wire about 7 inches in (fix suggested by other folks on Internet). Left the aluminum part as is. Now crossing fingers and wanting my half day back. Will be looking at other brands for all new appliances.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Freezer Repair Video: th-cam.com/video/LTvaXKfFLC8/w-d-xo.html
*Evaporator Clip*
Amazon US: amzn.to/383bpYP
Amazon Canada: amzn.to/2QC6vwT
Amazon UK: amzn.to/3m07zpU
Amazon Mexico: amzn.to/39FxTkz
*Bimetal Defrost Thermostat*
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Amazon Canada: amzn.to/3m2eOh2
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*Defrost Heater*
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Amazon Mexico: amzn.to/3swZpbl
*Digital Multimeter*
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Amazon Mexico: amzn.to/3wagGsQ
Great video, I believe that maybe the issue on my Samsung frig. Does that drain clip work for all Samsung models? Thanks
Thank you Jeff for the video my Samsung refrigerator had been doing this for over a year luckily I have tile floors in my kitchen so we had no floor damage. I had tried everything and was about ready to just go buy a new one until I searched you tube and found your video I defrosted it today took about 2 hours even with a hair dryer put it all back together. I ordered the part from amazon and will install it when it arrives on July 9th. Thanks again !!
What's the name of that part, thanks so much, I believe once I install that part I'll be good to go, awesome video also.
@@DigitalRealmS1 how is your fridge doing? Just wondering because I was told NOT to use a hair dryer.
when I removed the panel inside my Samsung and melted ice, like you showed in your video, water from ice was just sitting there. Not sure why. I wasn't able to clear that pipe. I didn't turn my fridge off for 24 hours. just maybe 8 hours. Any idea how to clear that pipe? If this was an ice that was blocking water to go down, then my question is, what causes that water to freeze further down in the pipe?! I think, something is blocking water flow and I don't know how to clear it. Any thoughts? Thanks.
The kit that you linked to includes a pair of tubes. Was not sure where those go but I've noticed other variations on this kit. It looks like have added a wire as well to some kits. I've done two refrigerators using just the parts you used in your video and they are working fine. I was reviewing your video as I'm preparing to do a third fridge. Perhaps you would consider updating your video. Thanks I appreciate your quick, clear and concise style.
Those are in reference to a new video I'm working on currently. Those are the new drain tubes you should change.
Thank you SO much for this Jeff - we have had such a problem with this and in fact REPLACED our first fridge with the same model as we liked the design thinking the last one was broken....only to find the same thing started happening pretty quick. It is criminal that Samsung haven't admitted the design fault or at least made it easier for people to fix / told dealers to warn customers that it can be fixed easily. Congrats to you for a simple and helpful video!
Hello jeff. I have samsung refrigerator model no RF30HBEDBSR.
Having issue with freezer, earlier it was showing -23 degree on panel but when i was checking it with thermometer it was 1 degree than I tried everything to defrost my freezer and now freezer is not working and panel keep showing 14 degree. FYI my fridge(upper portion of refrigerator) is working fine. Can you please suggest me if you have any advice for my condition.
I'm wondering if something had frozen up or not working properly. I'm going to take a look into that.
Also after all that make sure you check the back of the refrigerator for the drain tray and hose. Ours was plugged therefore water wasn’t moving to tray like suppose to be. Granted we had to go thru what was explained in the video. So thank you for that.
Thanks so much for watching. Stay tuned for a new updated video on this there's a few more tips I will show.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Hi Jeff. Thank you so much for your video. I was able to follow your video and successfully remove the back panel and remove all the ice. Unfortunately I did not have the time to wait for the heat conductor to come from Amazon so only a temporary fix.
I do have a suggestion for improved instructions on removing the back panel. It is too hard to peak around the sides and it wa difficult to feel for the electrical connectors. Couldn’t adequately shift the panel sideways so I thought to tilt the panel UP by pushing the top to the back corner. Worked great! Had a clear view and access to all the wiring.
Please consider amending your video.
Dr. Jeff Gold
I will be doing 2 new videos on this as well.
The Samsung service bulletin for this repair includes three items that will correct the freezing problem. It includes insulation strips on the backside of the metal panel, moving the coil thermocouple, and replacing the heat sink (this video). I would highly recommend doing all threes items. I also insulated the coil penetration at the top right. This is where the freezing starts to occur. I used HVAC pipe insulation and foil tape.
Any links to the service bulletins perchance?
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Is there video available for all of this. We spent a weekend just doing this replacement part repair and the fridge bottom has an 1" of water and the freezer has 1/2" of ice on the bottom the next morning.
I am having difficulties getting the back panel off. I took out the three screws (2 at bottom and 1 under the cap in middle towards the top), but it is stuck. I have it pulled off about 3/4 the way up. It seems to be stuck right in area where the cap/screw is. I pulled and my husband pulled. It is just not coming off. Anyone have any suggestions as to how to get it off or what could be preventing it from being pulled off?
If there's no ice holding it, usually that's what is holding it together. Might be stuck on something.
FYI I did this repair about 18 months ago and yesterday I noticed the ice was back. So apparently this is not a permanent fix.
Thanks for letting us know that. I have heard this happening from time to time. You pay have to defrost it and you should be ok. Also check the insulation and the drain hose that there is no blockage or rust etc.
Howard there are other things that can cause this. Assuming the unit will drain after defrosting and melting all the ice, see my reply to Mike Singer above.
Hi, I have a similar fridge at my home. But the freezing is so severe that the entire radiator gets frozen. I did not see that little metal part last time I dismantle it. Will double check tomorrow
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank you for this video Jeff!
I have the same fridge with the same problem. I went ahead and made your repair - the video made the process super easy. Unfortunately, within a few short weeks my back panel was frozen over once again. I dredged the internet for solutions. I defrosted the unit once again, I took everything I could apart and checked for continuity. Everything was in good working order. I even pulled out the fridge and cleaned the pipes along with everything else in the back. I also reset the fridge after I was all done. I even read about a trick about moving the defrost temp sensor to the other side of its original tube placement in order to active the defrost cycle a little sooner. Well, all my hard work paid off for six weeks. I was feeling so good about it too… but last night I discovered ice forming yet again in the crisper. The fridge is only six years old - and a new one isn’t possible at the moment. I’ve asked several repair folk to come out and no one will touch it.
Any last minute ideas or suggestions before I start manually defrosting this hunk of junk every two weeks for the next ten years???
Thanks!
Sean
Oh my God it sounds like my problem!! If it was a car they would have recalled it, instead Samsung expects us to just buy another one or go insane trying to fix it. I'm frustrated!
I just posted my own comment but with the new better part I discovered I still had ice about 6 inches down the drain so somehow it was getting below freezing in that lower area. Not sure if it was from freezing downwards from the top of the drain, or starting from below. I had a sheet of ice below the collector pan, suggesting water was collecting under it (and freezing due to not enough heat exposure?). Maybe from the flange on the removable panel?
Did you replace the drain tubes. That's what we needed to do for ours.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
@@matt-97201 Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
i keep getting frost building up and blocking those to middle cold air vent on the back panel.... i blow them out with a steamer, and in a week or 2, its back
Check the 2 drains at the back of the fridge behind the panel.
Where would you post the link for the part.
OH my Gosh! this is amazing! I just ordered the part and am hoping that it will help me fix my side by side the fridge side seems fine but the freezer part is constantly building ice up and then the fan makes noise because it is working so hard!
Hopefully that works. I will be doing a few new updated videos on these issues.
Excellent video for my problem, thanks. Do you have video for the icemaker also? This refrigerator is a nightmare. Keep up the great work!
I bought one of those devices on Amazon. Three months latter same problem. So I took a solid copper wire about 1/8" and around 8" long and ran it down the hole and hooked it around the heating coil. Problem solved, works great now, perfect temperatures and no more ice build up. The problem was that ice build up starts further down the hole and works it's way up, so the copper wire takes care of that problem. Get a long wire and run it down as far as it will go and then cut it and make a u shape at top of wire and then compress it on to heating coil.
Thank you! I will try this shortly
this is brilliant, thank you ! Ive had issues for the past couple of years, 2 repairmen said they DONT work on Samsungs.. Im going to get this little part and fix it. You're a genius !
Yes!! Nobody wants to touch them with a ten foot pole. I had two excellent repairmen out on two different occasions, and although they banged out the ice and got it "working," neither one even charged me b/c they knew it wasn't really "fixed." Pretty decent of them. I then had a Samsung certified guy come out, and it was so clear even HE didn't want to fix it. He talked me out of it by saying how much it would cost, there was no guarantee it wouldn't happen again, etc.... cost me $100 just for him to grace me with his presence. His advice? Don't buy Samsung fridges, and oh yeah: always pay more for the extended warranty when you buy a fridge since you'll probably need it. Good grief.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Your video got me going in the right direction but for me it was not this issue causing the problem. Thanks to James comment below it was actually a lot easier. When I took the fridge apart there was standing water in the drain collector area but it was not frozen. Long story short I ended up taking the bottom back cover off and there are 2 Grey tubes on the right side (looking from the back of the fridge) that are drain tubes . When I removed the left tube it was clogged with some weird almost silicon substance. Unclogged it and water immediately ran out, about 1/4 cup and that was it. No problems since. I would try this first since it is so easy, if this does not work then try the fix in this video.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
I have gone through this every Thanksgiving. I was about ready to get a different refrigerator. Thanks for this fix. Im getting mine on Amazon in a day or so. Thanks again.
Glad I could help I will also be doing another updated video on this topic!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Hey Jeff thanks for the video it’s a big help. I’ll buy the part from your Amazon affiliate link. Where does the water go when it drains. I don’t have a drain line hooked up to the fridge just a water line in for the ice maker. So where does the water go? Does it just evaporate down there in a pan or something?
Thanks! Pull off the back plate there's drain tubes and a collection pan. You can check out my other video I have that in there. I will be updating this video with a brand new video. Thanks For Watching!
Hey jeff what about when removing the back panel and the styrofoam isnt attached the the plastic panel?
When you remove that it will sometimes come apart that's not too big of a deal just try to place it back in place when you are finished. Also, if you are removing it when it is frozen it make break.
Hey Jeff do you need to bend the pieces up on the new clip?
@@danielburkholder3850 other videos show that you should.
We have the same refrigerator as you show in the video. Ours freezes up in the back panel (coils), but we don't have the ice/water problem in the bottom under the drawers. The fridge just starts to not be cold anymore. The freezer always stays ice cold though. We have been emptying/defrosting the fridge almost once a month until I started searching & found your video & many forums about the issue. So glad we found this. Ordering the parts now. My boyfriend was ready to throw the whole fridge out bc he was so frustrated! (Side note: he called a technician to come look at it & fix it the first time it froze up & all the idiot did was add more Styrofoam & reinforce what was there as if the Styrofoam was the problem.)
We have the same problem you had. Did this fix your problem? After this defrost I am going to increase the temperature from 36 to 38 degrees and see if that helps.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
I haven't completed my repair yet, but it Looks like those "wings" on either side should be bent up and around the wire, to keep the piece in place. Other wise they will act as a cooling heat-sink (defeating the purpose of conducting as much heat as possible). If anyone has completed the repair LMK if that is the intended design. Thanks!
Thanks for that added tip! So far it has worked for me but I have heard of a few other added things you can do as well. Thanks so much for watching!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
If you have this icing problem with water collecting under your crispers, the very First thing you should do is disconnect the power and check the drain tubes behind the outside panel in the bottom rear of your unit. Unplug the power. Pull the unit out from the wall. Remove the lower back cover. Have a small container handy and pull the drain hoses off. There is one for the fridge on your right side and one for the freezer on your left depending on the model. If water comes pouring out of the one on your right, you are in luck. It was just clogged and backing up. You can take apart and clean both tubes or get a better designed new replacement. If no water comes out, you've eliminated one possible cause after spending just a few minutes. I'm a diyer not a repairman and accept no liability. Just trying to help others.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Hey Jeff! So I am having a hell of a problem just trying to figure out it this part will work with my samsung. It's model # RF260BEASR/AA? It's been really annoying on the amazon site trying to find out exactly what works with my specific model. They even have a see what works with yours questionair but it just tells you that the part won't work with this one. It doesn't say it won't it justsays which one's it will!
I guess the worst case you can also return the part if it doesn't fit even though the part is not too expensive. Is there any videos out there with your model fridge for repairs then you might be able to see whats behind the panel even before opening yours.
I have a completely different model than what Jeff has and the part fits.
WERE YOU ABLE TO SOLVE THE PROBLEM WITH YOU SAMSUNG FRIDGE? I HAVE THE RF261BEAESR/AA WHICH IS CAUSING THE ICE BUILD UP
@@kellygill4871 I have same model. Just ordered part. I'm pretty sure it will fit. Not sure it will solve problem. Also check your drain tubes in the back. Mine were almost totally clogged with sludge.
@@dougprentice1363 I ORDERED AND CHANGED THE SENOR & THE CLIP . CLEANED THE TUBES TOO BUT AFTER 2 WEEKS IT AGAIN STARTED BUILDING THE ICE AGAIN. TIRED OF SAMSUNG. HAVE TO BUY A NEW ONE NOW.
Great video! I have that exact same fridge and have to remove ice and water every two weeks or more. I'm going to order that part right now, but I do have a question: Can I use a hair dryer to defrost the fridge faster because I don't have anywhere to keep all my food (my freezer is full). Thank you so much for your help.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Thank you so much!
If the drain is still blocked I took a little cup of really hot water and poured it down and then took a turkey baster and sucked the water in and out and then sucked it out and then put more hot water in and I did this about 10 times until the ice in the drainage tube was melted eventually I was able to pour the water in and it just gargled all the way down and drained very well. So give that a try if the drainage hose is still frozen and blocked up. Really hot water pour some in and then let it sit and then take the turkey baster squeeze it in and out in and out in and out to lmove the water around to melt the ice. It worked really well for me. Also I used a clothes steamer instead of a hair dryer so I wouldn't dry out any parts inside. on the ice that was still stuck in there even though I had unplugged the refrigerator for 24 hours.
That seems to be the issue with most. Replacing the drain tubes is the best thing to do with the parts I have in the description! Thanks For Watching!
Thanks for putting this up. I just ordered the part.
Thanks so much I hope that solves your issue!
Your should also bend the tabs of new drain part around the heater.
Thanks for the video, Jeff! I'd been having this issue myself for a few years and have just been cleaning up the bottom of the fridge every few weeks. I'd seen another video awhile ago on the ice buildup inside the back panel, but nothing about the heat conduction pin back there or that there's a worthwhile replacement piece out there, so that info is greatly appreciated!
I really hope that helps you out! Thanks so much for watching!
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Great video. In my case the whole thing freezes up. What is the solution for that?
great video.. found this when the fan started making noise. this video helped me remove the cover. when removed, found a huge block of ice next to the fan! thanks!
Jeff, great walk through video with clear instructions and recommended cautions. The item you linked is not currently available, but the part number led to several other options. Thanks for sharing your experience here to help everyone else! Kudos on the Sriracha and other hot sauces I see in your fridge door!
I fixed the item link it should be good right now. Yes for sure I love my hot sauces can't live without them! LOL Thanks so much for watching!
I found the part at an appliance store and on Amazon.
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK
Excellent video is the Amazon part bluestars da61-06796a unable to find the link u mentioned for the part
I'm filming a few video this week should be up soon. I will double check the links later tonight.
got the part in one day and installed it. Working so far-thanks so much
Hopefully that works fro you! Thanks so much for watching!
Hey Jeff can you send me a part link thank you ???thanks Eric
Hi Jeff
thanks for your excellent explanation .
quick question, if the hosing which carry the water to reservoir and you checked it by puring water would be blocked, can we fixed it or we have to call to someone to fix it .
thanks
Thanks for watching!
This is the updated Repair Kit that you need for Samsung.
*Samsung Water / Ice Repair Kit:*
Amazon US: amzn.to/3YN4Enw
Amazon Canada: amzn.to/3WKlUYK