BEST PRACTICES for Developing a Customer Experience Strategy | PeopleMetrics LIVE!

BEST PRACTICES for Developing a Customer Experience Strategy
Download the chart from this video: www.peoplemetrics.com/downloa...
A Voice of the Customer (VoC) program driven by thoughtful and thorough strategic planning will not only help you achieve your customer experience objectives -- it has the power to positively transform your business time and time again.
In this session, customer experience experts will walk you through a best practices framework for developing your customer experience strategy around shared goals, survey design, data accessibility and more.
○ ○ ○
PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations every Tuesday at 2:00pm ET.
○ ○ ○
Sign up for more PeopleMetrics LIVE! sessions:
www.peoplemetrics.com/en/events
Discover our award-winning Customer Experience (CX) blog:
www.peoplemetrics.com/blog
Explore our CX solutions, designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights:
www.peoplemetrics.com/solutio...
Read our CEO's book "Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold":
www.peoplemetrics.com/listen-...
Contact PeopleMetrics:
www.peoplemetrics.com/contact
○ ○ ○
FOLLOW US ON SOCIAL!
TH-cam:
/ @peoplemetricsincphila...
LinkedIn:
/ peoplemetrics
Twitter:
/ peoplemetrics
Instagram:
/ peoplemetrics
Facebook:
/ peoplemetrics
○ ○ ○
customer experience strategy, customer experience, cx, strategy, customer journey, customer service, customer experience management, cx strategy, customer centricity, customer experience strategy framework, customer experience strategy and design, customer experience objectives, cx best practices, cx strategies, develop customer experience strategy, cem, customer focus goals, customer experience smart goals, customer experience action plan, customer experience accessibility, peoplemetrics, peoplemetrics live

[@PeopleMetricsIncPhiladelphia]

Looking for more videos about CX? Check out past episodes here: th-cam.com/play/PLftC2L21zcqvLNv4vlCQ9wHju6gk_0LO-.html

[@WouterDitters]

L

[@lecayle1069]

Really enjoyed this video! The long format discussion leaves a lot to think about.

[@victorvicsolutions2716]

this is brilliant, KUDOS TO YOU

[@Viiscom]

Thank you