Finding the Moments of Truth: Customer Journey Mapping to Better Serve Your Customers

How do you actually identify “moments of truth," the moment in which an organization can positively influence the outcome of a customer’s journey? In ths talk, learn how to create a customer journey map that will pinpoint key moments in the customer journey, along with tips for how to better serve your customers.
See full recap page of LSBR2017 including all presentation slides here: www.liferay.com/brazil2017

[@bukunmiodetayo]

Really insghtful. The presenter did a great job!