How to Provide Extraordinary Customer Service: The Fred Factor

marksanborn.com/presentations...
Do you provide exceptional customer service? Is the customer service in your company extraordinary? Fred Shea, a Denver postman, was the inspiration for Mark Sanborn's international best seller, The Fred Factor. Hear Mark tell the story of Fred and how his extraordinary performance of an ordinary job has impacted millions. Based on the bestselling book The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary.
Looking for Mark's best-selling book, "The Fred Factor"?
Visit marksanborn.com/product-categ...
Looking for Mark's highly-requested keynote performance by the same name?
Visit marksanborn.com/presentations...
__
SUBSCRIBE:
th-cam.com/users/subscription_c...
MORE VIDEO TOOLS FROM MARK SANBORN:
Cultivate Business Success: • Playlist
Become a Better Leader: • How To Be A Better Lea...
Create Amazing Customer Experiences: • How To Be A Better Lea...
DOWNLOAD MARK'S FREE E-BOOK FOR LEADERS:
www.marksanborn.com/doing-lead...
ABOUT MARK SANBORN:
Leadership expert and keynote speaker Mark Sanborn helps the world's top brands create incredible customer experiences, bolster leadership from within, and achieve amazing results. His best-selling book "The Fred Factor" illuminates the secrets to winning and keeping customers who happily proclaim your brand. This expertise has won him the title of one of the top leadership experts in the world. In fact, Mark has spoken in front of over 2400 audiences worldwide. For a detailed bio of Mark Sanborn and to see how he can help your brand, please visit marksanborn.com
CONNECT WITH MARK SANBORN:
TH-cam: / markhsanborn
Website: marksanborn.com/
Twitter: / mark_sanborn
Facebook: / marksanbornspeaker
LinkedIn: / marksanborn
HIRE MARK FOR YOUR NEXT EVENT:
Call Helen Broder at [phone] or visit our Contact page at marksanborn.com/contact-us/
Sanborn & Associates, Inc.
10463 Park Meadows Dr. Ste. 213,
Lone Tree, CO 80124
Phone: [phone]
Fax: [phone]

[@annawaller5695]

My mother is that post woman. She leaves dog treats for all the dogs on her route and goes above and beyond in her job. People like my mother and Fred are the best people to draw inspiration from. Pay more attention to those around you.

[@inksbysky]

Anna Waller, hi what's up

[@astjeanable]

It seems so simple, yet very few people work like Fred. I purposefully look for ways to make someone day better each day and to provide outstanding service. Because this is how I live, I am constantly searching for others who provide fabulous customer service and then I compliment them and their manager.

[@cg0825]

Mark you have a great sense of humor while clearly getting your message across. Often when I think of attending speakers like this I automatically have the mindset that it will be boring but you break that stereotype in the first minute. Thanks for a great mesage!

[@michaelore4050]

Wonderful story,i am inspired,I am sure Fred has changed lives

[@PetePrimeau]

I first heard this at the Powerhouse in Cleveland twenty years ago. What a truly great message!
Thanks Mark!

[@ThatGuy-ub9tm]

Must've been decades ago... I live in the Denver burbs and I haven't seen a personal house mailbox in years, there's a large cold metal box on the end of every block that looks like a mini PO box franchise... your box is in it along with 40 others. You don't get mail delivered to your door, you walk to the end of the block and arm wrestle for space to open your little box with 5 other people also trying to check their mail. You don't know the mail carriers name and if you approach the box while they're there with the back open stuffing mail in (usually the wrong box) you get a dirty warning glare like you're invading their personal space.

[@Jgrova7]

i read this book and it didnt change me because i was a "fred" however it re assured me that hard work pays off and that there are many people out there that care about others....great book i highly recommend

[@Jheyanneify]

what's the name of the book?

[@JC-zh3qf]

The Fred Factor .

[@inksbysky]

Fred is awesome

[@YANEISYRODRIGUEZ]

was simple amazing Fred is very inspire me to be better and pay more attention to the world,

[@davidrubalcava6984]

Awesome video!

[@Delivered0ne]

And when isn't it "This present moment"?
I left Mom in the care of the ER a few hours ago. She had a near fatal heart attack around midnight & I've been thinking of all the time I could've spent being more attentive to her & appreciative for her ongoing caring & thoughtful attention, instead of so caught up in my own pursuits.
You can never get the time back
I'm now setting out to foster a new attitude of realizing maximum meaning from every minute I am given by the Creator, by maximum loving

[@CrazedGamer117]

Brought here via QRC.

[@ericwhalen7400]

I am semi bilingual in a few languages like Spanish Portuguese french and Italian by no means am I completely fluent in these languages but I took several classes in college for conversational advancement and business not only am I a national entrepreneur but also globally I want to study abroad I want to finish my college studies in the states my native tongue is very advanced I also want to expand my knowledge in many languages for the ultimate customer service experience

[@sbnsbaker1]

We know our post lady, our UPS guy and our Fedex guy!!! Small town friendly!!!

[@MrJonesymatt]

I want that MailMan!

[@sucyresky]

I like this is vedeo

[@iHsg16]

Exactly how I live :)

[@gigigiganti4771]

he sounds like a comedian

[@edwindeleon1130]

freddy the spagetties ready