Customer Service vs. Customer Experience The REAL Difference

What is the difference between customer service and customer experience? In this video, we break it down to truly understand where the nuances lie.
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Customer service is just one part of a whole series of encounters with a brand and just one of many impressions that those encounters leave on our customers, clients or prospects - we need to take charge of the entire customer experience.
But first, let's look at the difference between the two…
Read the blog: www.akadrewdavis.com/blog/dif...
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About Andrew Davis
Andrew Davis is a bestselling author and internationally acclaimed keynote speaker. Before building and selling a thriving digital marketing agency, Andrew produced for NBC’s Today Show, worked for The Muppets in New York and wrote for Charles Kuralt. He's appeared in the New York Times, Forbes, the Wall Street Journal, and on NBC and the BBC. Davis has crafted documentary films and award-winning content for tiny start-ups and Fortune 500 brands.
Recognized as one of the industry's "Jaw-Dropping Marketing Speakers," Andrew is a mainstay on global marketing influencer lists. Wherever he goes, Andrew Davis puts his infectious enthusiasm and magnetic speaking style to good use teaching business leaders how to grow their businesses, transform their cities, and leave their legacy.

[@JimKukral]

Holy crap the yelling was so funny. Another great video in production and content. You totally nailed this into a real life "experience" that we all go through. Hopefully The Doorman watches this and ups his game.

[@AndrewDavisSpeaker]

THANK YOU JIM!!!! I AM SO GLAD YOU LIKED THE YELLING!!! 😬
I do have fun shooting these and I'm glad you feel it's true-to-life. Thanks so much for watching!

[@RicardoLopez-ip3fd]

That was amazing, great video. Thanks a lot

[@mitchell9169]

This channel is gold. Thank you

[@rafaelcasado3548]

Great video and a very informative channel! Thanks Andrew Davis :)

[@zhinglacdao4350]

This video realy explained how important a costumer service would affect the costumers experience.

[@ktawfick]

Love this video , thank you

[@priyankanahar3615]

The hello part was amazing

[@AndrewDavisSpeaker]

HA!

[@darcipricec21fourseasonsre76]

😉Your information is so relatable. Love your videos. Thank you!

[@AndrewDavisSpeaker]

You are so welcome!

[@thecreativemastermin]

This is so so good!

[@AndrewDavisSpeaker]

Thank you!

[@nageshpatil545]

I loved the way you explained with an example. :) Awesome. Practical makes more sense than theory. :)

[@AndrewDavisSpeaker]

Glad to hear that!

[@vinayraval713]

:D Great energy, video, and story!

[@eduprureca]

Hello Andrew, I really enjoy your videos because they are fun and easy to follow and you explain each issue with actual experiences. Saludos from Bolivia, South America. 😁

[@AndrewDavisSpeaker]

Thanks, Eduardo!! See you soon in Bolivia!?

[@eduprureca]

@@AndrewDavisSpeaker I´ll be amazing if we could see you come down here.

[@AndrewDavisSpeaker]

@@eduprureca One of these days, we'll make it happen! :)

[@iamNoGravity]

Awesome😀😀😀😀😀😀thank you Andrew!

[@mikaicabz6696]

Excellent video ☺

[@MelindaThomasCreative]

Another awesome video! 👏👍😁

[@AndrewDavisSpeaker]

Thanks Melinda - love those impression emojis.

[@AnnHandley]

SO MUCH HAPPY FACE FOR YOU DREW ALSO SHOUTY CAPS ARE THE WORST, I've decided.

[@AndrewDavisSpeaker]

YES THEY ARE SO BAD!! :)

[@zoyaspeaks]

:) :) :) - great video! Practical understanding and great energy! :)

[@AndrewDavisSpeaker]

Glad you enjoyed it!

[@Kinglife1000]

Great content

[@sandyolson9361]

Great explanations of customer service and customer experience. And who doesn't LOVE EMOJI'S!!?❤🤣😉💕😎

[@AndrewDavisSpeaker]

YAY! THanks, Sandy. I'm so glad you liked the explanation.

[@volodymyr4252]

😊Thank you!

[@-GourabChakraborty]

😍😍😍great explanation...

[@AndrewDavisSpeaker]

Gourab Chakraborty I'm so glad you enjoyed it!!

[@sarajngonyani]

You're amazing 😄😄😄😄👌

[@itum3707]

😁 Thank you this was insightful.

[@AndrewDavisSpeaker]

Glad it was helpful!

[@chrisdavidsonme]

Love the video ... great experience!
So if would it be considered bad customer service when I clicked the "Read the blog" link to learn more and got a 404?

[@AndrewDavisSpeaker]

OH NO! Yes, that would be very bad.... I'll fix that.

[@dancook7972]

👍👍😊 Great video!

[@AndrewDavisSpeaker]

Thank you!

[@sarahguizarsanchez4794]

Good video!

[@AndrewDavisSpeaker]

Glad you enjoyed it

[@rohitashwa]

I love this, do you mind if I use this video for some internal training on Service Design, I can assure some additional following in return :)

[@AndrewDavisSpeaker]

Enjoy! For sure.

[@annmalthaner9404]

My company has some work to do. :( But I loved the video!

[@AndrewDavisSpeaker]

So glad you enjoyed the video! :)

[@patriciarothschild5447]

Good video

[@AndrewDavisSpeaker]

Thanks

[@paulinewangari3379]

Practical part for me 😀😀😀

[@AndrewDavisSpeaker]

Fantastic!

[@simonlloyd2364]

Hi, thanks for the information - very helpful. However, you may like to take a look at your ''Customer Experience' definition as I think you may have an extra 'd' . (or maybe not) :) Thanks - Much appreciated

[@rodrigodelvalmartin9730]

GREAT

[@lauriesmith82]

Difference between Customer Experience and Customer Service - simple: Customer Service is reactive, CX is proactive.

[@liuyifan2009]

i enjoyed it

[@AndrewDavisSpeaker]

Awesome!

[@cyclingcourier.]

i just got a job for Walmart costumer experience salesfloor associate what would be a description of that

[@AndrewDavisSpeaker]

I'd say that's part of the Customer Experience! Way to go!

[@h.mtajmiri3840]

😫
I’m just kidding
Absolutely great

[@getrusty]

im liking what your saying but ... your link just gave a bad impression.... I was interested but was taken to this: "Oops! Looks like you've taken a detour into uncharted territory! " (PAGE NOT FOUND)

[@getrusty]

🤔🤭😄

[@secretmiles]

😊

[@wisemano7043]

the content is good but the background music was a little bit annoying . thanks anyway

[@AndrewDavisSpeaker]

Sorry about that background music. :)

[@Megggggaaaaaaaannnnn]

☺️

[@farrukhfarkhodov1895]

Thanks fancy example

[@AndrewDavisSpeaker]

You're welcome!

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👍😁

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Intelligent

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:)

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:-) :-) :-)

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: )

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[@AndrewDavisSpeaker]

Thank you! :)