4 Ways to Elevate the Customer's Experience | Mark Sanborn Customer Service Keynote Speaker

marksanborn.co...
Do you know how to elevate the experience for your customer? Everyone knows how to "create" or "manage" the customer experience. Success comes from ELEVATING the experience so that you leave your competitors behind. There are four keys and this video will teach you what to do:
1) The guest always receives value - they get what they expect even if their expectations are off.
2) The guest is pleasantly surprised - pleasantly surprise as many guests as possible.
3) You effectively manage the guest's emotions - did they leave happier than when they came in?
4) You work together.
Like Mark's ideas on leadership for brands? Consider bringing him to speak at your next event by visiting marksanborn.co...
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MORE VIDEO TOOLS FROM MARK SANBORN:
Cultivate Business Success: • Playlist
Become a Better Leader: • How To Be A Better Lea...
Create Amazing Customer Experiences: • How To Be A Better Lea...
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ABOUT MARK SANBORN:
Leadership expert and keynote speaker Mark Sanborn helps the world's top brands create incredible customer experiences, bolster leadership from within, and achieve amazing results. His best-selling book "The Fred Factor" illuminates the secrets to winning and keeping customers who happily proclaim your brand. This expertise has won him the title of one of the top leadership experts in the world. In fact, Mark has spoken in front of over 2400 audiences worldwide. For a detailed bio of Mark Sanborn and to see how he can help your brand, please visit marksanborn.com/
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Sanborn & Associates, Inc.
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[@germi2341]

Awesome speech. Thank god for Mark Sanborn and his obsession about customer.

[@Beautifulsupamom]

used this clip for my activity on Positive Experience=Customer Satisfaction, Awesome!

[@retailinnovations]

Mindy P-Franklin- always make sure to provide the best service and the best value to the customer. Make sure we go the extra mile.

[@CXintheCity]

Great Customer Experience

[@ifoodieTV]

If you are strictly a service based business and NEVER see. Your customers. What format do you use to tell 🤔a story? Bcus your story is AWESOME.

[@hebamahmoud6914]

Management for customer emotions

[@jenniferwhite9718]

This is a great training video.

[@cafethucchien9175]

Great talks

[@retailinnovations]

Laura H Charlotte NC, great service will bring our customers back. Go the extra mile and learn who they are

[@MilesCobbett]

You Rock Fred!

[@professorgugurumba4189]

VERY INFORMATIVE

[@Amazingcarsandtrucks]

Great video

[@mevoy7598]

I counted 3 plus "Work together"

[@minecraftsi-immys4692]

I also only counted 3. Plus work together as number 4.

[@nelsondiazmadu9048]

Elevator the Customer services in the only way to get the best and unique leader of the business thank you for show me the way

[@almjazf27]

interesting

[@karanparab3754]

catch Christopher Brooks explain how to overcome a customer service crisis th-cam.com/video/Ak3GEmmK2Hk/w-d-xo.html

[@panamanianviking3153]

I think he said 3 points lol

[@pruthvifernandes5216]

The full-proof formula to master CX strategy - Well explained by Rajat Chawla on Engati CX : th-cam.com/video/9ast_p_dEyw/w-d-xo.html

[@Bigwave2003]

You should apologize to the people of South Carolina for your affair in Argentina.