@@FlippinAintEasy My experience is the older their ebay account is, the more noise they make. Especially accounts from the early PC Wars era 1999-2001 make me cringe. And if they are additionally an old account and also an ebay seller, you better tread carefully. You also think people with accounts that old would know how to read, but don't be mistaken - they don't.
Yes, FreeBay just lets ppl steal from honest Sellers. I had someone back door a return on an item the Buyer had for 6 weeks. I rejected the return and he went through his bank. I lost the case, the item, money plus that chargeback. On a item he had for a month and a half!!! eBay has a 30 day policy on almost everything to protect themselves. But if you are a Seller they don’t honor the same for us. Anything past 30 days should be an automatic NO.
I recently had a buyer say a disc was missing in a 2 disc set and I couldn’t be 100% certain it was there when I sent it, so I refunded in full. Now all of a sudden I have 4 scammers in the last month running 4 different scams. Testing the waters I guess. So I am not doing any partial refunds anymore because I don’t want to encourage them to do it to other sellers or send all their scammer friends my way. I will take a loss on the return shipping on items that aren’t even worth it to ensure the scammers learn they can’t just walk all over every seller. Some humans are just crap. Thanks for sharing your experience.
Thanks so much for sharing this. Thankfully after 22+ years on eBay I can count returns on one hand-- actually, on no hands. My policy is if someone is unhappy with the transaction, it's a return and refund AFTER item received. Not to say I haven't had return cases opened, but once the policy is made clear I never hear from them again. Plus, no negative feedbacks and that includes all 5 accounts. I refuse to get dragged into discussions with manipulative people who don't seem to have anything better to do! You rock, sir-- carry on with the great work.
Hello Jon, glad you talked about *partial refunds* I do not do partial refunds as I feel they can and do lead to buyer abuse. I sometimes get buyers who use the dreaded phrase "how do you want to resolve this"? When they use that dreaded phrase, imho they are saying "I do not want to return this item but I am sniffing around to try and get a partial refund from a weak seller". I always respond with "hi, if you are not happy with the item I accept 30 day returns no questions asked, just send it back to me asap" and I know that item will not be sent back. I get loads of returns, but there is never any banter about it, customers who want to return something just smash that *RETURN THIS ITEM* button that eBay has so prominently displayed in everyone's purchase history. Rock on man!
I wanted to thank you for your videos they have been very helpful. I just recently reopened my eBay store after closing many, many years ago. eBay has changed a lot since then. I have discovered there are a lot of crazies and scammers on there now. I have been following you ever since I came across you on here. I always look forward to your videos.
@@FlippinAintEasy Thank you, it hasn't been to bad. I'm keeping a steady flow of sales for doing this part-time. Heading out to puchase me another pallet today. Thanks again for all your informational videos..🙂
I agree with you 100%. On the surface, selling on ebay seems easy. But people have gotten worse (buyers). I dealt with a lot more crazy people since COIVD than I have in 20 years
the thing i really dont understand is when sellers do a partial refund to buyers without giving them a reason why when ask when the buyer has already paid the seller from winning their auction sports team break box and then i found out why when i recieved my cards i see that all of the card i hit from the sellers that were highly valuable the seller kept it and gave me the base cards that were worthless i spent $45 on that team the seller partial refunded me $4.22 and kept most of what paid for smh for me i thought that was wrong its not fair for ebay to give a seller that much privlidge to refund the buyer back any% and can keep whatever the amount of money from the buyer money this has happen to me twice it doesnt matter if i give them a bad review or talk with ebay nothing happens
Well that may be true but if this is a common practice for the seller and they’re doing the same thing to buyers they’re keeping the items that they want and sending you the rest of the cards, then Ebay will do something to the seller I personally would contact Ebay ask for a supervisor and dispute the partial refund. Ebay in many cases will cover you and pay you out-of-pocket for the difference that you’ve lost. Also one thing to consider is the seller is only able to deduct up to 50% of the cost of the item and even then they have to justify it through photos and documentation.
@@FlippinAintEasy thank you so much i really needed some help i thought i have done everything and was gonna accept it again only this time the seller kept a rookie card auto 01/01 i won that is worth 5-10k i hope ebay will fix this thank you for your advice i will contact ebay this time and chat with a supervisor thank you so much
A few months back, I sold a vintage camera for $2300. Fun auction :) There were excellent pic posted, showing wear, and it was a rare item due to the serial # The winning bidder wrote after receiving it - he sent pics showing 'scratches' on the bottom of the camera & he tried to get me to do a partial refund/ I told him to sent it back (after I had a chat with ebay about making sure it was insured properly coming back & honestly didn't get a great response from customer service on that) All quiet for a day, then he writes back "after due consideration, I've decided to keep it" which proves, in my mind, that this was just a shakedown. I've decided that a partial refund is normally a waste of time :)
Had not considered a hard policy on partial refunds 🤔 Thanks. I do not offer free returns as a firm policy which I believe tends to ward off these yokels. Sounds like a great idea.
Had one fishing for a partial today. Wanted a pre paid return label. Didn't want to go through Ebay. Told they I only do full refunds upon item returned. No partials.
Your high returns are a result of offering 30 day returns. I don't offer returns so I get very few returns. Stressing over a negative feedback is a waste of time as feedback does not factor into your Ebay rating. And when someone says "what do you want to do" I say return it. Most times they don't. Sounds like your wife is right on when she says why are you even dealing with this guy.
@@ebayvideo6383 It may not factor into your rating, but it does factor into your sales. Don't buy it when Ebay tells you "Nobody looks at ratings." Almost everyone who has bought on Ebay for any length of time looks at ratings to make sure you're not dealing with a scammer that is going to take your money. If you don't then you must not care about your money. It's funny. The only people who say feedback isn't important that I have run into, work for Ebay. Nice try.
@@AngeliaPainter It does not factor into sales as Ebay has great buyer protection. I never look at someone's feedback before buying. That is old school thinking that people rely on feedback
As a buyer if you cancel your credit card? You would be on the hook with the credit card company unless you did a chargeback and even then you would need to provide valid proof to win the case.
Im still new and don't quite have 100 feedback, so the three issues ive had i just issued a refund no questions asked, two were around $20 so i just blew it off, one was for $40 kinda felt that lol. That last one actually left me positive feedback for it, so kind of nice. Actually one of those customers messaged me back the next day saying they found the missing part in the box. Well great, but he did ask if i could recharge him. Im not sure if i could or not, so i just said don't worry about it and enjoy. I have sold over 200 things and only had 3 people reach out about product issues, i guess im kind of lucky but i do try to test and disclose. Great Video as always!
Next time you can send them an invoice through Paypal to get your money. Kinda crazy that someone goes so far as to ask for a refund because of a missing piece without actually looking thoroughly through the box first.
This is why you should always require them to open a return, no matter what the customer claims or says. My only exception is when I realize I’ve screwed up badly but that’s the exception and should not be the rule. You gave customers $80 back and in the long term your business may not be able to sustain that practice. It’s a hassle and can seem demoralizing when a customer asks to return you item especially when your new. My advice should you choose to follow it is to require returns, receive/inspect the item before you send that refund. It’s really the best way to go. Good luck to you going forward.
Whenever I have damaged items I send a note explaining the issue and ask buyer to reply that they understand the issue and want me to send it. Sometimes I have to wait a day but I put 3 day ships on these items. If buyer doesn’t reply I cancel the sell for reason of buyer requested cancellation. No issues since I’ve started doing this. Saves grief
Good for you! I hate that so many sellers bend over backwards to accommodate people like your buyer, fearing negative feedback. It allows buyers to get away with it, and keep doing it. If ebay is your business, your livelihood, like it is for me, be prepared to stand up for yourself. You can’t please all the people, all the time. And you certainly shouldn’t try to please a scammer. If a person leaves feedback which isn’t true, or is abusive you can get it removed. And if they leave something that ebay won’t remove, you can reply to it (calmly, professionally and factually), in this case you can truthfully say something like “i offered to refund in full if returned, buyer declined” And don’t be afraid to seek advice from ebay, and let the buyer know you have. Most scammers will crawl back under their rock if you do! In an extreme case (I’ve had one where someone threatened sexual violence in a foreign language they didn’t think I’d understand - duh, ever heard of Google Translator?!) ebay will remove them from the platform completely. Ebay has a reputation to protect as much as you do. Sorry for the rant, but I do feel better now lol
Hey john, I think you did the right thing. I'm a seller myself and I'm slowly moving into full-time. I brew about things and constantly rehash them and you're right it's not worth it. The personal stress that it takes on you isn't worth it at all. You tried to be decent to the guy and he was obviously taking advantage of you. I suspect you got wind of that early on in his communication and from an observer it just went South from there as far as what my desire to work out something with this individual that was taking advantage of you would have been. Thanks for your content. Western New York here.
Thank you for watching my videos! I try to the right thing as a general rule. Sometimes the right thing doesn't always make the customer happy as in this case.
I have a question for you... I have an item that I sold at a good price NIB but box had storage wear... ( got an offer countered the offer and they bought)... When getting ready to package the item I noticed a crack/slit in the clear plastic of the box that I didn't notice before so I ended up messaging the person letting them know of the issue along with a picture and telling them if they would not be happy with it that way I would completely understand if they sent a cancellation request ( not having even created the label for it yet).... A little while ago I got a message asking if I would give discount? Now I have not even sent the item out yet so not sure if I should give her a little refund and then send it out, wait until she receives it, or just say no I don't do discounts but she could go ahead and ask to cancel... What would you do?????
I only consider partial refunds when it is my fault, not buyers remorse or some made up reason why they feel they should get money back. In your case, you were proactive and let the buyer know ahead of time about the issue. I would over a fair partial refund in this case knowing that if you listed this item in its current condition you likely won’t get the same price for it. This way you don’t have to go through all of that to achieve the same result once the partial refund is given. The best way is to tell the buyer you will send a partial refund once you have shipped it. After shipping go into the dropdown menu for this item and select send refund and the amount you have agreed upon. It’s that simple. I wish you all the best.
@@FlippinAintEasy Thank you for your input... I try to describe my items as best as possible and when I noticed the problem I was horrified.. It is clearly my fault so I did offer her a partial refund amount and said if she is fine with that to let me know...If not I have no problems with her canceling the order
Hi! So glad you posted this video. I just started selling on eBay since August and just had my first return. Turns out the buyer was another Seller. I accepted their offer right away of reducing the item from 29.99 to 20.00 and left the flat rate shipping charge of 15.00. When he received the item he complained about the shipping charge. I’m trying to keep a long story short. I didn’t offer to credit him the difference on the shipping charge. My opinion that the 10.00 off was a good deal. He accepted that offer with the flat rate shipping charge. I didn’t word it like that to him, just mentioned he accepted the offer...with the flat rate shipping of 15.00. I added that shipping included packing materials .His reply was that he would leave feedback of high shipping costs. I stopped replying because I was not going to be bullied into giving him a partial refund since he already received 10.00 off. A few days go by and I received a message requesting a return because the item was not correctly described. I accepted it and purchased the return label. Would like to know your thoughts on flat rate shipping. I don’t use eBay shipping labels, I’m so small time and am guesstimating. Most time I pay the difference. Thx for listening. Your video confirmed I did the right thing by accepting the return.
I would recommend using calculated shipping and maybe adding $1 for handling to offset the cost of shipping materials. This will give the customer a specific shipping cost based on where the item is being shipped to and you wont have the issue of collecting too little on shipping. You don't have to be a large seller to use ebay shipping and after you have established your account ebay will offer discounts on USPS labels when you reach Top Rated Seller status.
I HAVE DEALT WITH THIS GUY! I sould him an AC/DC CD and he tried to manipulate a partial for a cracked case that he could not produce photos of. He fought me for nearly 3 weeks for a partial refund on a $4 item. He refused to return and gave that similar to me speech story after eBay got involved.
I just had a recent experience where the buyer claims there was a "crack" in the item. Based on the wording, I could tell right away this was professional hit job. I didn't see any crack and there was none in the photo but of course theres always the 0.0001% possibility that it could have been damaged in transit (CA to PA) or more likely he did it himself. But I knew he was full of shit and called him on it but of course still have to do the refund. Too many scammers on Ebay for me. Once I clear out my current inventory, I'm done. I just do it on the side for fun and to make some play money anyway. Not worth the hassle IMO. I don't know how you full timers do this.
@@Anon1mous It is either deal with a crazy buyer or a crazy boss! I choose to deal witht he crazy buyer because at some point you will never hear from them again and you can't block your boss!
Hi small private seller here in uk,i never knew this was a thing till i sold an item and got the it smells of smoke scam,£30 part refund,never again,your channel is great,thank you
One thing I do like about ebay is everything you do talk about is recorded in txt, I am starting to send A image with my bad items that I get & I almost get A bad item from some one every other month, I am also deciding to leave ebay & amazon all to gather with how many times I have to deal with refunds & I do not drive to get the refund back
The guy should have read the description. But also. I think always disclose any issues atthe top of the description. If this was done already, the guy is in the wrong. You were in the right. LOL i love that you named and shamed him! 😂
I have had this situation happen to me a couple of times. A buyer who is also a seller who wants a partial refund. You feel held hostage unless you cave to their demands. Now I’m like you, I’m not going to let it eat at me. If I in good faith sold something that ends up not being what someone wants, I ask them to return it and move on. Doesn’t happen often, but when it does… it’s just life of a seller. 😂
The Typical Almighty Shake Down. Once you told him you called EBay and they were monitoring the situation NOW you get the.. i'am so sorry for my absurd and unworkable behavior 🤣🤣.Well handled Jon 😊. I personally stick with if your not happy with an item Return it. NO partial refunds.
As a buyer every time I buy a product I always record with my phone before opening the package I have received to make sure the seller that I have not damaged it with use and so I can have my fair and clean claim in case the product he sold me is damaged
I had this happen to me when I was selling a Lego kit that was worth a lot of money. The box was unopened, and he first claimed a bag of parts were missing, then he claimed half the parts were missing, then he pretended he didn't understand how to return the item. I finally just told him he just going to have to return the item through eBay's return system and that final. I never heard from him again. This guy set up new account just to try scam me, oh and he made an offer for a lower price that I accepted. He obviously was going to resell the item and wanted to maximize his profit.
Fantastic video thanks for sharing and i also never offer part refund ..i used to refund them and let them keep the item because i only sell small price items how crazy was that.. but now just say return to me and i will refund you and some do not bother to return....i find that the negative feedbacks i get are from buyers that do not message me at all they just leave a negative i dont get many but it is annoying
I dealt with a customer once who claimed that I sent him a damaged item. He went as far as to accuse me of "knowing" I sent him a damaged item. Right away, I offered to return it for free with a full refund including a pre-paid shipping label. He refused that, never went through eBay for buyer protection, but ended up giving me negative feedback... Very strange.
Sounds like he was fishing for a partial refund. Buyers like to do this for some odd reason. They like the product just enough to keep it but are hoping they can do that and get the buyer to give them some money back. All you can do is leave a long reply stating you tried to make it right.
I can not tell you how much it has relieved stress over returns since I quit acting on their “suggestion “. Just a quick message back saying we accept returns for any reason (typically) and return for a refund apron inspection.
I am dealing with a situation right now from a plumber in CA that only buys on eBay. He bought a valve stem from me and long story short after 8 days of it arriving at his home he wanted a refund INAD- he sent a picture- not even close to new item I sent him. He was told that I do preship picts I sent him 1 pict with his shipping label. Today the item was returned to me- not what I sent him- clearly he bought this from another seller on eBay - he used same envelope the other seller used just taped my label on to but he also left the packing slip of that purchase inside - I started reporting this to eBay - but glitchy eBay I could only load 1 pict not the 10 they say you can submit. I sent this buyer a email again explaining to clearly a mistake in who he purchased from . With several pictures including pictures on the scale showing an 8 oz difference. No reply from him as we speak. I wish there was a separate channel like this to just report this type of buyer so we could all block them.
Addendum- turns out this buyer realized his mistake, only after I refunded him - so he had me list the item he sent me and bought it back with the refund price …. Ended up happy on both sides of the sale.
I have a no partial refund policy. I explicitly tell them along with with my return policy. Usually they just stay quite. One problem that I get sometimes are people who say an item is way overpriced based on condition. They think they can convince me to lower the price. Once I told the person "with this information I decided to look at previous sales and realized that my item was under priced." So I increased the price. Let me tell you, that person was pissed!!! 😂 Then I blocked them.
I'm a seller usually and I know I most definitely try to avoid doing returns of possible and I'm aware there's shady people out there. However I just found myself on the other side of things. I bought 3 sets of my Face wash that is now discontinued. I just received it and 2 pieces to it are missing. I really need the face wash and don't want to send it back. They're telling me to send it back for a refund and refuse to work with me anyway , they won't even send me what is missing from it or do a partial refund. I wouldn't have an issue with sending it back but I can't find it any where else
Hello! Thank you for the great info! I tried adding this guy to my block list, but Ebay keeps saying there isn't a buyer with that name. I tried entering it several different ways with all caps, no caps, etc. How is it spelled exactly? Thank you for your help! God bless, Kim
Crazy. I was under the impression from a different TH-cam channel, that if you offer free returns. You will normally be able to get the bad feedback taken off because if they didn't like the item, they could have just returned it.
This is correct, provided the customer opens a return! I have had a couple conversations about this and you are protected only when a return case is opened. If the buyer keeps the item and leaves a negative feedback then ebay will NOT remove the feedback.
Actually, I was looking for advice on this situation. My buyer wants to return a $500 item that he claims was damaged when it got to him. So I accepted the return, (I haven't refunded him yet), so now I'm waiting on the return. What happens if I get the item back damaged (because I sent the item out in mint condition), or if it's just a totally different item altogether. I heard that once I recieved the item, I get to give a partial refund if the item is damaged, how does that work? I need help in knowing what to do in this situation. I asked for a picture, the buyer ignored my request, and just said "you'll see", and so it sucks, cus eBay only gives me two days to accept or decline the refund. If I decline it, what happens is that they get the money back from my bank account and they get to keep the item. So I did the smarter choice which was accepting the item return, so yeah, I just need help from there as to what to do if the item comes back to me damaged.
Once you receive the return, go ahead and inspect the item. If it is in a different condition or altogether a different item from what you sent, you should be able to give a partial refund up to 50% of the purchase price. You will only have access to this tool if you are a Top Rated Seller offering 30 day returns or a seller who is above standard offering 30 day free returns. No matter what you do, do not report the buyer until after you process the partial refund because it will open a case and the partial refund will not be available to you. Hope this info helps.
yeah, but what about intl sells, international shipping labels, what about items not located in US, mistakes made by seller shipping something wrong, partial refunds help to solve this blackholes in the system.
I had a buyer recently intentionally smash a $275 item and only asked for a $40 partial refund. It was because he wanted the vintage star wars figure in the grading case. It was so obvious.
For my Amazon store profile, I have a restocking fee. I’ve never charged anyone the fee, but I have notified customers who have requested a return (for more expensive items...over $50.00) that they would be assessed a restocking fee. On one item, in particular, that I sold for $125.00 + shipping (a brand new Sega Genesis retro console), the customer claimed they purchased it by mistake...but opened it and used it....wtf!! I told the customer that there would be a restocking fee of up to 50% of the cost, in accordance with Amazon guidelines.
Iv learned to just make them return it a lot of people are lazy or realize it was a good deal and should keep the item. They close out the return few days later
That reminds me when a guy tried to argue with me that a controller was fake and the color was wrong and I showed him multiple times the correct color and he was still color-blind.
Sometimes customers actually have comprehension issues and it can be frustrating at times. Unless it’s obvious he is trying to scam you do your best to help as I am sure you did.
@@FlippinAintEasy I meant color was wrong but I tried to show him multiple examples and he just wanted a refund. I don’t refund buyers reminder so he never got his refund. He left me a bad review on my website but it got flagged and never published.
I’m fairly new so I’ve never done a partial refund and I’m certainly up for compromising if I placed the listing wrong or I missed something I was not 100% but if I know I have a listing right it’s just that they didn’t pay attention well enough or read the description right or look at pictures closely enough that’s actually their thing so it’s a question of if they want it or don’t want it - no in between. And how bad do they want it So I say stand firm on your listing unless you missed something sure But of course do it positively in a manner where they understand that notion which is pretty difficult sometimes. That’s me been in customer service not here online so I’ve only had one so far and hopefully that’s all ha ha. They could easily come back and say this item does not belong in this box when it clearly does. New item never been used , goes in that box. Lol. So I get it. I would’ve done what you said and did the full return not a partial. That’s just my brain but to me there’s no in between in that manner unless you missed something. There’s a difference in you missing something versus them missing what you placed on the eBay platform.
Selling worldwide different platform 1977-2006, zero returns 0 0 0. Ebay 2006 -2020 about 30 returns. One complaint 1977-06, item was broken in transit customer did not buy insurance as suggested.
I never offer partials, it leads to buyer abuse, either return for a full refund or keep the item for a full refund (if it was completely my fault). Once there was a new buyer who bought from me a ps2 which was almost never used and he complained the ps2 didn’t read the discs, so I told him open a claim (which he did) and to return the item, he never actually did (never reminded him to do so) and I just called on ebay to close the case in my favor once the time to return was over. I learned from there on, that it’s always a good idea to make buyers work on having their refund (having to packaged correctly the item, maybe having to pay for packaging supplies, having them have to go the post office make a line) who are iffy or just having second thoughts on an item that is described correctly, most will back down, those that don’t are really the awful minority that you block and expect them to get taught a lesson in the future. Obviously these are a very small minority of buyers, most people just buy and move on with their life because they were sure of making a purchase, and not just impusively.
The easiest way is to sign into your ebay account. In a separate browsing session, do a google search for "block ebay bidder". I believe it is either the first or second option that should navigate you to your block list.
I don’t. I go to eBay.com/sellerhelp Then I navigate a few pages to where I eventually look for and select “contact us” and find the option for a callback. Tip: always select something seller funds related like “how to get paid for an item I’ve sold”. Otherwise you might get an overseas rep with less experience and knowledge.
Every item I asked for a refund due to damage from poor packaging of item of the seller. They wanted to offer a partial refund so I wouldn't do the return. Most of the time I accept the refund. A few times the item was damaged beyond repair and I shipped it back.
When a person asks "what can we do about that" 9 times out of 10 its someone who is just trying to get something for nothing. It have always been a curiosity of mine and maybe even a need for me to understand why we do what we do and just overall what motivates us as humans, so I studied a great deal on psychological, human behavior, body language, behavioral patterns, and so on, and what I found is that we are creatures of habit, to be honest most people are about as predictable as a sunset, we stick to a pattern for the most part, good or bad, and I picked up on that pattern a while back, I had a few people ask like that and I did some research in their feedback and it looked like a few of them did that with almost everything they bought, so imagine if everything you buy on a daily basis is say half price, well you could afford to take that extra vacation evey year of drive a little nicer car or whatever. Usually we as sellers will just almost automatically assume that the customer is being honest and try to make sure they are happy, and it would be great, but some there are those people out there, and there's getting to be more of them, seems people dont have the work ethic that was common in my day. some people really dont want to work anymore, heck a lot of people don't even want to have to touch the product, just sell it, like that dropshipping BS.
I just got this from a reseller..... Hi. My daughter who is handicapped is wanting to buy this from you with her own money. She wants to know would you take any less for this blanket? Please let me know. Thank you
i had one buyer who wanted a full refund and keep the item (cpu processors)...buyer bought a set of 3 computer cpu's...nicely wrapped and packaged securely...have sold many cpu's...never had a complaint...then this guy shows up and tell me that i sent him dagamad cpu's, and said in his email, this is his exact words -- " you sent me damaged cpu's, please send me full refund"...i told the buyer to please send me photos of the damages and he can send it back for a full refund...the buyer never responded back, never sent me photos of the damages, or returned the cpu's...i even emailed him after the 30 days and no response LOL
I agree in general with your policy. I sometimes find it hard, with international buyers, to not consider a partial refund. Sometimes they pay more for shipping than what they purchased an item for. Because I sell mainly records and there is a bit of subjectivity on grading - I rarely have issues - I will consider a partial refund. Domestically I prefer a return for a full refund.
International returns are headaches and I can understand that. If you accept a GSP return, you are on the hook for the return shipping back to the states when you are never told what country the item is being shipped to begin with. Tip: When a GSP customer opens a return when they say there is damage, you need to reach out to ebay to dispute this as you are only responsible for shipment to Ebay in KY. You have no control over damage for the shipping internationally.
I almost never agree to a partial refund unless I mess up. Most recently, I sold an electronics item and misquoted the model number in the listing title. Even though the correct model number was clearly shown in the photos, it was still my fault. The buyer politely informed me of the issue and I offered him a partial refund (about 10% of purchase price) rather than pay $50-ish to ship the thing back to me. He accepted and left good feedback as well. This is of course the exception, not the rule.
I have started to not even wait for buyers to send the item back and just refund the money. I sell clothing and the most I make is $10 bucks on each item and since I do free returns by the time I have to pay for their return labels I am already in the hole. Save myself a lot of headaches.
It may seem easier to do this, however if that customer sends it back in a different condition or even a different item, then you have no recourse. Always wait until you have a chance to inspect the return and if there is an issue, you can deduct up to 50% of the sale price from the refund.
So what do and have always done is if somebody says something's broken i make them send me a picture if it's truly broken or damaged instant refund no need to send it back if they don't do that and then they get nothing until I receive it in the mail
As I mentioned in the email, I have to do something majorly wrong to even consider doing a refund like this. It may seem easier, but in the end it reinforces bad customer behavior.
@@FlippinAintEasy I really think the problem is that a lot of sellers just refund the money or do the partial refund because paying the return shipping sometimes isn't even worth it but it creates bad buyers with your guy you did say he's a seller so just imagine how many people he got over on I feel like eBay needs to do a lot to clean up the platform if you have buyers constantly asking for partial refunds and returns I'm not saying them people shouldn't be allowed to buy stuff but they shouldn't be able to return the items I'm sure eBay has a way of tracking who's returning what and who's getting partial refunds on a regular basis those bad buyers are the ones that are giving eBay bad reputation
@@whysoserious867 in a perfect world eBay would do this to protect the sellers however they prove time and time again they would rather cater to the buyers.
Just had a Buyer try this with a $10 VHS, I paid for the shipping. I don't offer Returns/Refunds for Buyer's Remorse, but been on eBay since they started, and they ALWAYS will side against me. So I told them, "Don't open, write "Refused", and it will come back to me", I'd refund the purchase price but minus off the shipping. If it's unopened, USPS should send back with no new postage due. Well that was a month ago, heard nothing, no Feedback left. Prob. they'll end up with some nonsense before the 60 days is up! Also, sold a sealed, brand new blu-ray movie, Milk. Buyer receives, opens, maybe watched it...and! Opens a case against me. eBay of course allowed this. Their argument? "This is not my type of movie. I would not have bought this had I known." Did you think it was about the Dairy Industry? Starring Sean Penn??? I refunded them, knew I'd "loose" this ridiculous case, blocked them. They never said Thank You or left ANY feedback. And that's just the tip of the iceberg on SCAMMERS I can tell you about on eBay, it's gotten way worse over the years too for Sellers. I actually switched to selling on Mercari (@t for $10 off), I've had MUCH more luck on there lately. Less competition. Still scammers tho.
95% of the electronics I sell people used to lie and try to get a partial refund. I put in my listings no partial refunds. Has my sales slowed down? Absolutely. Does my head hurt as much? Absolutely not 🤣. THANK YOU for giving us his name to block him!
@@FlippinAintEasy I’m in the process of editing my first 3 real videos. One is a scammer video and I will be doing the same thing you did even though other sellers on eBay think it’s unethical. I think it’s unethical not to share that information with people. You can’t say you’re on TH-cam to help people with reselling on eBay if you don’t help them with the biggest issue on eBay period. Thank you again.
@@picklikeapro6952 I have access to this guys name and address but I would never share that. BUT, I feel if we can all slowly weed out people like this who actively look for problems to get money back, then this platform will be a better place to sell on. Nothing wrong with sharing a username.
@@picklikeapro6952 I may have mentioned a guy who bought the Yale door lock who went through PayPal 5 months later to claim they didn’t authorize the transaction through their credit card. I was so tempted to drive the 4 hours to his address and do a video of me knocking on his door to confront him about the unauthorized purchase on his front door. That would have made a great video.
A a seller I'd never do partial refunds as a buyer if I want to return an item and get a 'how about you keep the item and we'll give you xx% refund' erm no - partial refund offers annoy the hell out of me.
We both come from true customer service backgrounds and what I do on partials depends. If it's truly my fault and I missed something out of ignorance or oversight, then I'll accept whatever keeps the customer happy. If I feel like they are just trying to scam me then I won't accept anything but a full return.
Remember too. You don’t have to have the “SEAL” on every item in regard to seller free shipping returns. Some items sell anyway with or without. On items that have damage or “for parts only” listing, no returns or buyer pays return is how i have had success. No issues like the buyer in this video.
I have been selling online since 2004, never issued a partial refund. Never. Never will. I look my items over very well, don't sell anything with known flaws, and offer returns if a buyer finds that I have made a mistake. No partials, ever. It encourages bad behavior and I don't negotiate the price after the fact.
I'm a month new into this, and I do all refunds other than international as I thought it was the best thing to do for visual sakes, buyer confidence etc. No I'm rethinking it lol
You should offer 30 day returns which requires the customer to return the item within 30 days from when they receive the item. Never refund until you have received and inspected the return.
Just take it back right away, that's your policy. I'm a very small seller, I don't take returns but eBay still steps in, would have give him a refund, less shipping, fees and told him to keep it and move on, not worth the aggravation or my time.
Has opened my eyes a bit i too nice sometimes too. I had negative feedback other day in german so couldnt read had to translate it was cos an order got lost but they didnt contact me for 60 days after item estimated delivery date xx
Yeah i did but didnt make much difference to the situation as ebay said it 60 days past delivery date so person werent protected anyway but that been end of the story really now.
Blocked! Thank you. I sold a SEALED jigsaw puzzle. The buyer claimed that it was missing a piece and wanted a partial refund. I gave it to them because had I told them to return it, they would have definitely made sure it was missing a piece. It was a no-win situation for me.
Not really. If they send it back in a different condition than how it was sent (from new to opened), then you can technically deduct up to 50% from the refund. If an item is new, there is no way you could have removed the missing piece, but they could have opened it up and lost it, now its somehow your fault.
The majority of returns are for dumb reasons. People didn't read the title, description, look at photos or read the item specifics and then say, "Oh, I didn't realize it was blue!" Or, "oh, I just realized it's cheaper if I buy this used instead of your brand new one!"
IMO there are at least 2 problems in the situation you described. From your account, it sounds like the listing was accurate except perhaps for putting AS IS in the title and explaining in the listing that you had reduced the price to bargain level on account of the crack. (I've had success avoiding problems by doing that.) The other problem in my opinion was engaging with the buyer on a personal level back and forth. It's far easier and less stressful to establish a policy in advance (no partial refunds or ONE CHANCE partial refund offer with the "one chance" clearly stated), state your policy, and act according to your policy. For example, a note to the buyer saying: "Due to the expense of return shipping, I'd be willing to refund $10 of your payment if you wish to keep the item. This is the only offer I can make and is good for 24 hours. If you aren't interested in this solution, I'll approve the return request as soon as it arrives." Engaging in back and forth isn't professional or in any way productive. You aren't going to change him, but you CAN keep him from ruining your day and wasting your time.
Rockstar flipper talked about this the other day and said when you offer partial refinance you are encouraging them to keep doing it further down the line
I don’t argue with buyers, bc as you can see I have a terrible grammar been English my second language; I just apologize and let them know the options they have and that’s it,
I cant stand theyre return policy, ive been selling mint cib nes games a half of them ive sold ive gotten emails for returns from people who said "they showed up damaged" when I know they didnt looking to return worst conditioned games from what I sent or wanted hefty partial refunds. Its sad that so many people have no problem scamming people like that
I wonder if someone is using his account, like maybe his kid or a care taker... When you look at his feedback 2 of the last 3 are bad... And that was a year ago... Something also may be wrong with him as he didn't even send the last couple sales a year ago out.. Maybe he is unable to think clearly? Anyhow i think you went above and beyond... I would not have given him crap back... They are gonna send it back to me...
This guywas one of those people who tried to use big words to make himself seem like a smart guy as if his goal was to intimidate. I would guess more of an educated adult with childlike tendencies.
I did my first partial refund today... i put my fealers out and gut instinct. Amd well this ok ne worked out. It was due to my mistake in the description.
This happened to me the other day too. I just refund them and get them away from me asap lol they usually leave me positive feedback too. I of course will just have them return it if it's over $40 or $50.
9 times out of 10 it works out this way. However, as sellers if we collectively handle this situation intended (have the customer return the item), then we will receive less and less of these shakedown requests.
@@FlippinAintEasy Yeah, customers definitely take advantage of sellers because they know they can hold a negative feedback over someone's head. If it happens more often then i'll only start doing returns. I'm sure you sell a lot more quanity then me even though i'm fulltime, so i bet that can get irritating if it happens often for you. Enjoy your channel and the information you share.
I will only do a partial refund only if I made an obvious mistake in the listing. If that isn’t the case they can return it. Only about 1 out of 10 will actually do a return.
I can’t think of any reason to offer a partial refund. Either I screwed up so badly that it’s not worth me getting the item back (I had one recently where I missed cracking in the sole of a pair of shoes) and I send a full refund after the buyer sends me proof or they return it for a refund. Why would anyone want to keep something that isn’t what was advertised when you could get all your money back and buy something else?
Had an item several years ago where starting bid for $80 item was $9.98 account poor paint job, worn diecast molds when truck was made. I described condition in infinite detail, had many pictures of problem areas but this particular run of fallen flag big rig was 100% terrible to begin with. A repeat buyer I had who never paid more than 50 cents beyond initial starting bid "won" the truck. My description was so good everyone else stayed away, didn't bid. Off to Canada it goes 1st Class Package Int'l. Upon receipt my repeat low ball buyer emails me asking "what shall we do?" as if hinting for free shipping. Since my track record with this buyer was always gifting a sale rather than profiting I stepped out of character and told him point blank "Roger, you're going to have to learn to read." "Look it up in the phone book or Google: remedial reading centers. Call one. Sign up for the nearest date." "You read the ad, now you're mad, too damn bad.....no refund unless you pay shipping yourself to return a poorly constructed diecast rig as described & photo id'd as such in the ad. Condtion listed was C-1, duh?? I didn't block him and he didn't leave me feedback. We both knew we would never cross paths on eBay again. I have given buyers partial refunds when I feel I could've packed an item better if it arrives broken. Some buyers don't ask for them but when they tell me the figure arrived with a piece broken off when at origin it was still in 1 piece I usually try to make it right. One thing I've learned over time selling on eBay is items with too darn many detail parts that do not have a blister pak that confines 100% will arrive damaged. I don't even sell, ship put together kits anymore because of this issue. It's not worth it.
If you sell an item on eBay as New w Defect, the buyer can open a defective claim and eBay will make you pay the return shipping, no matter how well it’s described. They don’t even have to explain how the item sold as defective is defective. Great logic. If you sell an item as no returns, the buyer can claim NAD just because it does not fit and eBay will make you take it back and you pay for return shipping, too. So, we went to free returns to be protected from Negative FB and to have the option for partial refund for damaged returns. It worked great until the new CEO came and reversed that promise. You no longer get your fees back if you use partial refund and you are no longer protected from neg fb for “any reason.” The new ceo clawed back our rewards for going to free returns. All we get now is a longer return window and only 2 days to process the return, even with COVID. We sell underwear. They kept those last two requirements by the seller, but took back the rewards. Last straw. Exit plan initiated. Amazon stinks too. We moved all inventory from Amazon to eBay on this free returns protection promise in 2019. Six figures worth of inventory. EBay went back on their word. After 20 years, we thought eBay turned the corner, but then pulled the rug out again. They announced today that they have a merch problem. Really? That’s a bummer. The new CEO better watch us sellers. Bought stock in eBay based on the free return promise. It worked. It worked great and stop scammers immediately. eBay was finally fair. Bad move EBay. You should keep your promises that we have in print from 2018 and 19. The new CEO from Stamford needs to lose the goofy grin and revisit the free returns promise. It protects us and the 99% of good buyers. Now, we’re back to customer service to fight scammers all day instead of listing. The old CEO had a good idea w free returns. Our return rate did not go up and we did not mind paying for the stamp. The buyer would come back and try again. Now, back to the old eBay BS.
Good question. Poshmark maybe. We are not quitting overnight, but have lost our incentive to buy more inventory. Again, the Free Returns was working great. We dislike the way they quietly clawed back the promise as much as the decision itself. Free Returns let us get to selling instead of scammer management, like eBay promised it would do. 2019 was the only year out of nearly 20 when it felt like no more catch 22 games at eBay. No more three person musical chairs where two players were elephants and the third was a 90 lb weakling who lost every time. They are back to their unsustainable ways. The new CEO just said it. “We are buyer centric.” Big talk from a guy with no inventory. Deutsche Bank just said they don’t have enough inventory. We deal in new and sealed. More profit in flipping. We support and like your channel. Keep going. Things change at eBay all the time. Maybe this new guy will get that happy sellers means more money for eBay.
@@1HotSkiBunnie thanks for watching the videos! Good info all around. Here’s hoping the powers that be at eBay come to their senses and realize us sellers need a little bit more than a Sellerbration to be happy.
Also, his feedback left for others is filled with "issues" with his purchases. I have always felt that what you see, especially if it's full of problems, is probably only about 1/10th of what they actually complained about and got partials for.
I never understand why a seller would want to blackmark their selling profile with all the feedback that shows they are difficult to deal with. At the very least, they should make another account for all of their buying noise.
@@FlippinAintEasy just was looking at a buyer's account and saw feedback left "Peace Of crap" and seller reply was "we would have refunded you, if you had contacted us." Seller's should know that is better left unresponded to. Those replies do not help and even admit possible guilt.
Hello Jon, It is hard not to take this personally. You did all you could as a responsible seller to accurately describe and image the true condition, but as Crazeeny Joe says....they don't really read your item descriptions. It is disgusting to see from your other subscriber comments that they have had the same issue with this same buyer and it is irritating that he is also a seller and should be sympathetic to bad returns--but instead practices predatory buying behavior. You hit the nail on the head when you said it is a shakedown! It took us a year to realize this is no different than the insurance scammers who know that they will get a settlement because it is cheaper than fighting them...........but in ebay........giving in to a partial refund, no matter how small, is rewarding this SHAKE DOWN behavior these buyers use as a tactic to get additional DISCOUNTS. Then, ebay helps them to get their "wonderful buying experience" by sending us sellers an impending threat of paying higher fees if they deem returns in a category are VERY HIGH over the past year---so you have to weigh that against accepting improper refunds. We sell refurbished vintage instruments and just had another of these this week too. A new buyer with Zero feedback bought a refurbished Trombone for her son in September for school. It was delivered around the 1st of October. We do not accept returns and price accordingly. On Wed this week I get a message from her stating that the slide was sticking and her repair shop told her it would be $95-200 to repair. The horn was listed at 139.99 and I sold it to her best offer at 120....I personally check and played the instrument before shipping at it was fine so I knew this was a scam. I asked her why after she had this item for over 3 weeks was she just now indicting there was an issue.......then her story changed saying the band teacher looked at it and that she wanted to know WHAT I WOULD DO ABOUT IT? I asked her to be clear what she was asking for........she said she though $60 partial refund would be fair! I told her that I had no interest in partial refund and that although I do not accept refunds that she can ship it back and I would refund the purchase price less the return shipping. She got mad that I would not pay the extortion and said fine. I told her to request a return in ebay, even though I knew it would be another strike on my returns rating and approved the return and sent her a return label. 5 minutes later I get a notification from ebay that the return has been closed by the buyer. Of course ebay will still count this as a strike against me, even though it is clear she never intended to return the instrument.........just a failed shake down attempt that I would not give in to!! Stand your ground on these Jon, it takes the reward away from these scammers so maybe they won't try it on another seller!
I was in a similar situation . Buyer buys a $300.00 item and wants a partial refund of $250 Buyer went through Ebay. I said No I can't do $250 but I'm more than happy to have you ship back my item for a full refund. This is where it became a very dark situation. She complained to Ebay that she didn't want to return but she wanted her $250 back, Ebay said "No" and she closed the return and filed a charge-back with her Credit Card Company, so you have probably know or have heard that the seller is always the loser. Yes I was the loser and Ebay was forced to take the amount out of my bank account. But wait. Ebay supports sellers who do the right thing and Ebay covered my full refund so buyer keeps the money and my item. Ebay continues to support this scammer however they did take care of me.
All that headache over $5. Give him the $15 and on to the next sale. Get your return rate down then you won’t have to be so skittish dealing with returns.
This is an old video. With that said I don’t mind returns as they are simply a part of the business. At the time I made this video to share my experience which is sort of what this channel is all about. I promise you I am not as “skittish” as you think when it comes to returns.
The things that eBay lets customers get away with is absolutely disheartening. Thanks for letting me know I’m not the only one.
No, you are certainly not alone!
@@FlippinAintEasy My experience is the older their ebay account is, the more noise they make. Especially accounts from the early PC Wars era 1999-2001 make me cringe. And if they are additionally an old account and also an ebay seller, you better tread carefully. You also think people with accounts that old would know how to read, but don't be mistaken - they don't.
@@ryanglaser7693 what really amazes me is when these sellers act this way and use their sellers account to buy on eBay. Bad idea.
Yes, FreeBay just lets ppl steal from honest Sellers. I had someone back door a return on an item the Buyer had for 6 weeks. I rejected the return and he went through his bank. I lost the case, the item, money plus that chargeback. On a item he had for a month and a half!!! eBay has a 30 day policy on almost everything to protect themselves. But if you are a Seller they don’t honor the same for us. Anything past 30 days should be an automatic NO.
I recently had a buyer say a disc was missing in a 2 disc set and I couldn’t be 100% certain it was there when I sent it, so I refunded in full.
Now all of a sudden I have 4 scammers in the last month running 4 different scams. Testing the waters I guess.
So I am not doing any partial refunds anymore because I don’t want to encourage them to do it to other sellers or send all their scammer friends my way. I will take a loss on the return shipping on items that aren’t even worth it to ensure the scammers learn they can’t just walk all over every seller.
Some humans are just crap.
Thanks for sharing your experience.
Thanks so much for sharing this. Thankfully after 22+ years on eBay I can count returns on one hand-- actually, on no hands. My policy is if someone is unhappy with the transaction, it's a return and refund AFTER item received. Not to say I haven't had return cases opened, but once the policy is made clear I never hear from them again. Plus, no negative feedbacks and that includes all 5 accounts. I refuse to get dragged into discussions with manipulative people who don't seem to have anything better to do! You rock, sir-- carry on with the great work.
Hello Jon, glad you talked about *partial refunds* I do not do partial refunds as I feel they can and do lead to buyer abuse. I sometimes get buyers who use the dreaded phrase "how do you want to resolve this"? When they use that dreaded phrase, imho they are saying "I do not want to return this item but I am sniffing around to try and get a partial refund from a weak seller". I always respond with "hi, if you are not happy with the item I accept 30 day returns no questions asked, just send it back to me asap" and I know that item will not be sent back. I get loads of returns, but there is never any banter about it, customers who want to return something just smash that *RETURN THIS ITEM* button that eBay has so prominently displayed in everyone's purchase history. Rock on man!
Funny stuff Joe! All the best to you!
I wanted to thank you for your videos they have been very helpful. I just recently reopened my eBay store after closing many, many years ago. eBay has changed a lot since then. I have discovered there are a lot of crazies and scammers on there now. I have been following you ever since I came across you on here. I always look forward to your videos.
Awesome! Welcome back and good luck with your sales!
@@FlippinAintEasy Thank you, it hasn't been to bad. I'm keeping a steady flow of sales for doing this part-time. Heading out to puchase me another pallet today. Thanks again for all your informational videos..🙂
@@Tippie9996 awesome. Good luck with the pallet.
This the season! Other ebay sellers are the worst for bullying! Don't bend and it will deter this behavior. Thank you for sharing!
Thanks for watching!
I agree with you 100%. On the surface, selling on ebay seems easy. But people have gotten worse (buyers). I dealt with a lot more crazy people since COIVD than I have in 20 years
the thing i really dont understand is when sellers do a partial refund to buyers without giving them a reason why when ask when the buyer has already paid the seller from winning their auction sports team break box and then i found out why when i recieved my cards i see that all of the card i hit from the sellers that were highly valuable the seller kept it and gave me the base cards that were worthless i spent $45 on that team the seller partial refunded me $4.22 and kept most of what paid for smh for me i thought that was wrong its not fair for ebay to give a seller that much privlidge to refund the buyer back any% and can keep whatever the amount of money from the buyer money this has happen to me twice it doesnt matter if i give them a bad review or talk with ebay nothing happens
Well that may be true but if this is a common practice for the seller and they’re doing the same thing to buyers they’re keeping the items that they want and sending you the rest of the cards, then Ebay will do something to the seller I personally would contact Ebay ask for a supervisor and dispute the partial refund. Ebay in many cases will cover you and pay you out-of-pocket for the difference that you’ve lost. Also one thing to consider is the seller is only able to deduct up to 50% of the cost of the item and even then they have to justify it through photos and documentation.
@@FlippinAintEasy thank you so much i really needed some help i thought i have done everything and was gonna accept it again only this time the seller kept a rookie card auto 01/01 i won that is worth 5-10k i hope ebay will fix this thank you for your advice i will contact ebay this time and chat with a supervisor thank you so much
A few months back, I sold a vintage camera for $2300. Fun auction :)
There were excellent pic posted, showing wear, and it was a rare item due to the serial #
The winning bidder wrote after receiving it - he sent pics showing 'scratches' on the bottom of the camera & he tried to get me to do a partial refund/
I told him to sent it back (after I had a chat with ebay about making sure it was insured properly coming back & honestly didn't get a great response from customer service on that)
All quiet for a day, then he writes back "after due consideration, I've decided to keep it" which proves, in my mind, that this was just a shakedown.
I've decided that a partial refund is normally a waste of time :)
Sometimes it takes one crazy customer for the light to go off!
Typical. I got scammed too
Had not considered a hard policy on partial refunds 🤔 Thanks. I do not offer free returns as a firm policy which I believe tends to ward off these yokels. Sounds like a great idea.
Had one fishing for a partial today. Wanted a pre paid return label. Didn't want to go through Ebay. Told they I only do full refunds upon item returned. No partials.
Hello, how can I get a refund from a seller that doesn’t do refund?
You have to work with the seller first. If that fails you need to reach out to ebay and have them help you with your options.
I hate dealing with crazy people on ebay, I'm glad most people are not like that.
Your high returns are a result of offering 30 day returns. I don't offer returns so I get very few returns. Stressing over a negative feedback is a waste of time as feedback does not factor into your Ebay rating. And when someone says "what do you want to do" I say return it. Most times they don't. Sounds like your wife is right on when she says why are you even dealing with this guy.
And they are good n plenty. Come Christmas they'll be psycho lol
@@ebayvideo6383 It may not factor into your rating, but it does factor into your sales. Don't buy it when Ebay tells you "Nobody looks at ratings." Almost everyone who has bought on Ebay for any length of time looks at ratings to make sure you're not dealing with a scammer that is going to take your money. If you don't then you must not care about your money.
It's funny. The only people who say feedback isn't important that I have run into, work for Ebay. Nice try.
@@AngeliaPainter It does not factor into sales as Ebay has great buyer protection. I never look at someone's feedback before buying. That is old school thinking that people rely on feedback
@@AngeliaPainter and I Do Not work for Ebay. Nice try casting shade on someone who disagrees with you
What if I cancel my card
As a buyer if you cancel your credit card? You would be on the hook with the credit card company unless you did a chargeback and even then you would need to provide valid proof to win the case.
Im still new and don't quite have 100 feedback, so the three issues ive had i just issued a refund no questions asked, two were around $20 so i just blew it off, one was for $40 kinda felt that lol. That last one actually left me positive feedback for it, so kind of nice. Actually one of those customers messaged me back the next day saying they found the missing part in the box. Well great, but he did ask if i could recharge him. Im not sure if i could or not, so i just said don't worry about it and enjoy. I have sold over 200 things and only had 3 people reach out about product issues, i guess im kind of lucky but i do try to test and disclose. Great Video as always!
Next time you can send them an invoice through Paypal to get your money. Kinda crazy that someone goes so far as to ask for a refund because of a missing piece without actually looking thoroughly through the box first.
This is why you should always require them to open a return, no matter what the customer claims or says. My only exception is when I realize I’ve screwed up badly but that’s the exception and should not be the rule. You gave customers $80 back and in the long term your business may not be able to sustain that practice. It’s a hassle and can seem demoralizing when a customer asks to return you item especially when your new. My advice should you choose to follow it is to require returns, receive/inspect the item before you send that refund. It’s really the best way to go. Good luck to you going forward.
Had the same issue and did not partial refund and she did not return the item. I kept telling her to return item.
Whenever I have damaged items I send a note explaining the issue and ask buyer to reply that they understand the issue and want me to send it. Sometimes I have to wait a day but I put 3 day ships on these items. If buyer doesn’t reply I cancel the sell for reason of buyer requested cancellation. No issues since I’ve started doing this. Saves grief
Good for you! I hate that so many sellers bend over backwards to accommodate people like your buyer, fearing negative feedback. It allows buyers to get away with it, and keep doing it.
If ebay is your business, your livelihood, like it is for me, be prepared to stand up for yourself. You can’t please all the people, all the time. And you certainly shouldn’t try to please a scammer.
If a person leaves feedback which isn’t true, or is abusive you can get it removed. And if they leave something that ebay won’t remove, you can reply to it (calmly, professionally and factually), in this case you can truthfully say something like “i offered to refund in full if returned, buyer declined”
And don’t be afraid to seek advice from ebay, and let the buyer know you have. Most scammers will crawl back under their rock if you do! In an extreme case (I’ve had one where someone threatened sexual violence in a foreign language they didn’t think I’d understand - duh, ever heard of Google Translator?!) ebay will remove them from the platform completely. Ebay has a reputation to protect as much as you do.
Sorry for the rant, but I do feel better now lol
Hey john, I think you did the right thing. I'm a seller myself and I'm slowly moving into full-time. I brew about things and constantly rehash them and you're right it's not worth it. The personal stress that it takes on you isn't worth it at all. You tried to be decent to the guy and he was obviously taking advantage of you. I suspect you got wind of that early on in his communication and from an observer it just went South from there as far as what my desire to work out something with this individual that was taking advantage of you would have been. Thanks for your content. Western New York here.
Thank you for watching my videos! I try to the right thing as a general rule. Sometimes the right thing doesn't always make the customer happy as in this case.
I have a question for you... I have an item that I sold at a good price NIB but box had storage wear... ( got an offer countered the offer and they bought)... When getting ready to package the item I noticed a crack/slit in the clear plastic of the box that I didn't notice before so I ended up messaging the person letting them know of the issue along with a picture and telling them if they would not be happy with it that way I would completely understand if they sent a cancellation request ( not having even created the label for it yet).... A little while ago I got a message asking if I would give discount? Now I have not even sent the item out yet so not sure if I should give her a little refund and then send it out, wait until she receives it, or just say no I don't do discounts but she could go ahead and ask to cancel... What would you do?????
I only consider partial refunds when it is my fault, not buyers remorse or some made up reason why they feel they should get money back.
In your case, you were proactive and let the buyer know ahead of time about the issue. I would over a fair partial refund in this case knowing that if you listed this item in its current condition you likely won’t get the same price for it. This way you don’t have to go through all of that to achieve the same result once the partial refund is given. The best way is to tell the buyer you will send a partial refund once you have shipped it. After shipping go into the dropdown menu for this item and select send refund and the amount you have agreed upon. It’s that simple. I wish you all the best.
@@FlippinAintEasy Thank you for your input... I try to describe my items as best as possible and when I noticed the problem I was horrified.. It is clearly my fault so I did offer her a partial refund amount and said if she is fine with that to let me know...If not I have no problems with her canceling the order
Hi! So glad you posted this video. I just started selling on eBay since August and just had my first return. Turns out the buyer was another Seller. I accepted their offer right away of reducing the item from 29.99 to 20.00 and left the flat rate shipping charge of 15.00. When he received the item he complained about the shipping charge. I’m trying to keep a long story short. I didn’t offer to credit him the difference on the shipping charge. My opinion that the 10.00 off was a good deal. He accepted that offer with the flat rate shipping charge. I didn’t word it like that to him, just mentioned he accepted the offer...with the flat rate shipping of 15.00. I added that shipping included packing materials .His reply was that he would leave feedback of high shipping costs. I stopped replying because I was not going to be bullied into giving him a partial refund since he already received 10.00 off. A few days go by and I received a message requesting a return because the item was not correctly described. I accepted it and purchased the return label. Would like to know your thoughts on flat rate shipping. I don’t use eBay shipping labels, I’m so small time and am guesstimating. Most time I pay the difference. Thx for listening. Your video confirmed I did the right thing by accepting the return.
I would recommend using calculated shipping and maybe adding $1 for handling to offset the cost of shipping materials. This will give the customer a specific shipping cost based on where the item is being shipped to and you wont have the issue of collecting too little on shipping. You don't have to be a large seller to use ebay shipping and after you have established your account ebay will offer discounts on USPS labels when you reach Top Rated Seller status.
I HAVE DEALT WITH THIS GUY! I sould him an AC/DC CD and he tried to manipulate a partial for a cracked case that he could not produce photos of. He fought me for nearly 3 weeks for a partial refund on a $4 item. He refused to return and gave that similar to me speech story after eBay got involved.
I just had a recent experience where the buyer claims there was a "crack" in the item. Based on the wording, I could tell right away this was professional hit job. I didn't see any crack and there was none in the photo but of course theres always the 0.0001% possibility that it could have been damaged in transit (CA to PA) or more likely he did it himself. But I knew he was full of shit and called him on it but of course still have to do the refund. Too many scammers on Ebay for me. Once I clear out my current inventory, I'm done. I just do it on the side for fun and to make some play money anyway. Not worth the hassle IMO. I don't know how you full timers do this.
@@Anon1mous I do it by selling mostly on a different platform.
What are the odds of that?
@@Anon1mous It is either deal with a crazy buyer or a crazy boss! I choose to deal witht he crazy buyer because at some point you will never hear from them again and you can't block your boss!
@@ccrbonline1752 Scammers are all over the place.
Hi small private seller here in uk,i never knew this was a thing till i sold an item and got the it smells of smoke scam,£30 part refund,never again,your channel is great,thank you
Thank you for the feedback!
@@FlippinAintEasy Your welcome
you did the right thing by contacting ebay and getting him on record
Not only that the rep put it on her calendar to check on this in a week for me.
One thing I do like about ebay is everything you do talk about is recorded in txt, I am starting to send A image with my bad items that I get & I almost get A bad item from some one every other month, I am also deciding to leave ebay & amazon all to gather with how many times I have to deal with refunds & I do not drive to get the refund back
The guy should have read the description. But also. I think always disclose any issues atthe top of the description. If this was done already, the guy is in the wrong. You were in the right. LOL i love that you named and shamed him! 😂
I have had this situation happen to me a couple of times. A buyer who is also a seller who wants a partial refund. You feel held hostage unless you cave to their demands. Now I’m like you, I’m not going to let it eat at me. If I in good faith sold something that ends up not being what someone wants, I ask them to return it and move on. Doesn’t happen often, but when it does… it’s just life of a seller. 😂
The Typical Almighty Shake Down.
Once you told him you called EBay and they were monitoring the situation NOW you get the.. i'am so sorry for my absurd and unworkable behavior 🤣🤣.Well handled Jon 😊.
I personally stick with if your not happy with an item Return it. NO partial refunds.
As a buyer every time I buy a product I always record with my phone before opening the package I have received to make sure the seller that I have not damaged it with use and so I can have my fair and clean claim in case the product he sold me is damaged
Will eBay accept this as proof?
@@FlippinAintEasy yes video recording it is acceptable because photos can be faked by scammers
I had this happen to me when I was selling a Lego kit that was worth a lot of money. The box was unopened, and he first claimed a bag of parts were missing, then he claimed half the parts were missing, then he pretended he didn't understand how to return the item. I finally just told him he just going to have to return the item through eBay's return system and that final. I never heard from him again. This guy set up new account just to try scam me, oh and he made an offer for a lower price that I accepted. He obviously was going to resell the item and wanted to maximize his profit.
Fantastic video thanks for sharing and i also never offer part refund ..i used to refund them and let them keep the item because i only sell small price items how crazy was that.. but now just say return to me and i will refund you and some do not bother to return....i find that the negative feedbacks i get are from buyers that do not message me at all they just leave a negative i dont get many but it is annoying
Thanks for watching!
I dealt with a customer once who claimed that I sent him a damaged item. He went as far as to accuse me of "knowing" I sent him a damaged item. Right away, I offered to return it for free with a full refund including a pre-paid shipping label. He refused that, never went through eBay for buyer protection, but ended up giving me negative feedback... Very strange.
Sounds like he was fishing for a partial refund. Buyers like to do this for some odd reason. They like the product just enough to keep it but are hoping they can do that and get the buyer to give them some money back. All you can do is leave a long reply stating you tried to make it right.
youre such a great person. Thank you for this video
Thanks Gisselle.
I can not tell you how much it has relieved stress over returns since I quit acting on their “suggestion “. Just a quick message back saying we accept returns for any reason (typically) and return for a refund apron inspection.
I am dealing with a situation right now from a plumber in CA that only buys on eBay. He bought a valve stem from me and long story short after 8 days of it arriving at his home he wanted a refund INAD- he sent a picture- not even close to new item I sent him. He was told that I do preship picts I sent him 1 pict with his shipping label. Today the item was returned to me- not what I sent him- clearly he bought this from another seller on eBay - he used same envelope the other seller used just taped my label on to but he also left the packing slip of that purchase inside - I started reporting this to eBay - but glitchy eBay I could only load 1 pict not the 10 they say you can submit. I sent this buyer a email again explaining to clearly a mistake in who he purchased from . With several pictures including pictures on the scale showing an 8 oz difference. No reply from him as we speak. I wish there was a separate channel like this to just report this type of buyer so we could all block them.
Addendum- turns out this buyer realized his mistake, only after I refunded him - so he had me list the item he sent me and bought it back with the refund price …. Ended up happy on both sides of the sale.
I have a no partial refund policy. I explicitly tell them along with with my return policy. Usually they just stay quite.
One problem that I get sometimes are people who say an item is way overpriced based on condition. They think they can convince me to lower the price.
Once I told the person "with this information I decided to look at previous sales and realized that my item was under priced." So I increased the price. Let me tell you, that person was pissed!!! 😂 Then I blocked them.
Love it. Lol
Had to do one just recently 🙄 😒 similar situation to yours and to partially return a refund just to keep the peace ✌
I'm a seller usually and I know I most definitely try to avoid doing returns of possible and I'm aware there's shady people out there. However I just found myself on the other side of things.
I bought 3 sets of my Face wash that is now discontinued. I just received it and 2 pieces to it are missing. I really need the face wash and don't want to send it back. They're telling me to send it back for a refund and refuse to work with me anyway , they won't even send me what is missing from it or do a partial refund. I wouldn't have an issue with sending it back but I can't find it any where else
Hello! Thank you for the great info! I tried adding this guy to my block list, but Ebay keeps saying there isn't a buyer with that name. I tried entering it several different ways with all caps, no caps, etc. How is it spelled exactly? Thank you for your help! God bless, Kim
Consulteksales
Buyers always threaten negative fb. I never respond to then. I tell them do what you want
Crazy. I was under the impression from a different TH-cam channel, that if you offer free returns. You will normally be able to get the bad feedback taken off because if they didn't like the item, they could have just returned it.
@VirtualNomad Well shoot. How unbelievably lame.
This is correct, provided the customer opens a return! I have had a couple conversations about this and you are protected only when a return case is opened. If the buyer keeps the item and leaves a negative feedback then ebay will NOT remove the feedback.
Actually, I was looking for advice on this situation. My buyer wants to return a $500 item that he claims was damaged when it got to him. So I accepted the return, (I haven't refunded him yet), so now I'm waiting on the return. What happens if I get the item back damaged (because I sent the item out in mint condition), or if it's just a totally different item altogether. I heard that once I recieved the item, I get to give a partial refund if the item is damaged, how does that work? I need help in knowing what to do in this situation. I asked for a picture, the buyer ignored my request, and just said "you'll see", and so it sucks, cus eBay only gives me two days to accept or decline the refund. If I decline it, what happens is that they get the money back from my bank account and they get to keep the item. So I did the smarter choice which was accepting the item return, so yeah, I just need help from there as to what to do if the item comes back to me damaged.
Once you receive the return, go ahead and inspect the item. If it is in a different condition or altogether a different item from what you sent, you should be able to give a partial refund up to 50% of the purchase price. You will only have access to this tool if you are a Top Rated Seller offering 30 day returns or a seller who is above standard offering 30 day free returns. No matter what you do, do not report the buyer until after you process the partial refund because it will open a case and the partial refund will not be available to you. Hope this info helps.
yeah, but what about intl sells, international shipping labels, what about items not located in US, mistakes made by seller shipping something wrong, partial refunds help to solve this blackholes in the system.
Part of the problem is that sellers don’t grade cards, properly. Way over graded.
I had a buyer recently intentionally smash a $275 item and only asked for a $40 partial refund. It was because he wanted the vintage star wars figure in the grading case. It was so obvious.
Thats crazy. Who does that?
For my Amazon store profile, I have a restocking fee. I’ve never charged anyone the fee, but I have notified customers who have requested a return (for more expensive items...over $50.00) that they would be assessed a restocking fee. On one item, in particular, that I sold for $125.00 + shipping (a brand new Sega Genesis retro console), the customer claimed they purchased it by mistake...but opened it and used it....wtf!! I told the customer that there would be a restocking fee of up to 50% of the cost, in accordance with Amazon guidelines.
Iv learned to just make them return it a lot of people are lazy or realize it was a good deal and should keep the item. They close out the return few days later
That reminds me when a guy tried to argue with me that a controller was fake and the color was wrong and I showed him multiple times the correct color and he was still color-blind.
Sometimes customers actually have comprehension issues and it can be frustrating at times. Unless it’s obvious he is trying to scam you do your best to help as I am sure you did.
@@FlippinAintEasy I meant color was wrong but I tried to show him multiple examples and he just wanted a refund. I don’t refund buyers reminder so he never got his refund. He left me a bad review on my website but it got flagged and never published.
I’m fairly new so I’ve never done a partial refund and I’m certainly up for compromising if I placed the listing wrong or I missed something I was not 100% but if I know I have a listing right it’s just that they didn’t pay attention well enough or read the description right or look at pictures closely enough that’s actually their thing so it’s a question of if they want it or don’t want it - no in between. And how bad do they want it
So I say stand firm on your listing unless you missed something sure
But of course do it positively in a manner where they understand that notion which is pretty difficult sometimes.
That’s me been in customer service not here online so I’ve only had one so far and hopefully that’s all ha ha.
They could easily come back and say this item does not belong in this box when it clearly does. New item never been used , goes in that box. Lol.
So I get it. I would’ve done what you said and did the full return not a partial. That’s just my brain but to me there’s no in between in that manner unless you missed something. There’s a difference in you missing something versus them missing what you placed on the eBay platform.
Selling worldwide different platform 1977-2006, zero returns 0 0 0. Ebay 2006 -2020 about 30 returns. One complaint 1977-06, item was broken in transit customer did not buy insurance as suggested.
great video mate keep it up
Thank you!
I never offer partials, it leads to buyer abuse, either return for a full refund or keep the item for a full refund (if it was completely my fault). Once there was a new buyer who bought from me a ps2 which was almost never used and he complained the ps2 didn’t read the discs, so I told him open a claim (which he did) and to return the item, he never actually did (never reminded him to do so) and I just called on ebay to close the case in my favor once the time to return was over. I learned from there on, that it’s always a good idea to make buyers work on having their refund (having to packaged correctly the item, maybe having to pay for packaging supplies, having them have to go the post office make a line) who are iffy or just having second thoughts on an item that is described correctly, most will back down, those that don’t are really the awful minority that you block and expect them to get taught a lesson in the future. Obviously these are a very small minority of buyers, most people just buy and move on with their life because they were sure of making a purchase, and not just impusively.
How do you just go and block that buyers name? Thanks for all the helpful info :)
The easiest way is to sign into your ebay account. In a separate browsing session, do a google search for "block ebay bidder". I believe it is either the first or second option that should navigate you to your block list.
I wish I had a direct phone line to Ebay like you. I have never being able to find a phone # for Ebay after the pandemic hit.
I don’t. I go to eBay.com/sellerhelp Then I navigate a few pages to where I eventually look for and select “contact us” and find the option for a callback. Tip: always select something seller funds related like “how to get paid for an item I’ve sold”. Otherwise you might get an overseas rep with less experience and knowledge.
The buyer was looking for you to pay for the fix so he could resell it on eBay. Some people have no shame on eBay.
Quite possible.
Every item I asked for a refund due to damage from poor packaging of item of the seller. They wanted to offer a partial refund so I wouldn't do the return. Most of the time I accept the refund. A few times the item was damaged beyond repair and I shipped it back.
When a person asks "what can we do about that" 9 times out of 10 its someone who is just trying to get something for nothing. It have always been a curiosity of mine and maybe even a need for me to understand why we do what we do and just overall what motivates us as humans, so I studied a great deal on psychological, human behavior, body language, behavioral patterns, and so on, and what I found is that we are creatures of habit, to be honest most people are about as predictable as a sunset, we stick to a pattern for the most part, good or bad, and I picked up on that pattern a while back, I had a few people ask like that and I did some research in their feedback and it looked like a few of them did that with almost everything they bought, so imagine if everything you buy on a daily basis is say half price, well you could afford to take that extra vacation evey year of drive a little nicer car or whatever. Usually we as sellers will just almost automatically assume that the customer is being honest and try to make sure they are happy, and it would be great, but some there are those people out there, and there's getting to be more of them, seems people dont have the work ethic that was common in my day. some people really dont want to work anymore, heck a lot of people don't even want to have to touch the product, just sell it, like that dropshipping BS.
Excellent points. I agree with you 100%
I just got this from a reseller.....
Hi. My daughter who is handicapped is wanting to buy this from you with her own money. She wants to know would you take any less for this blanket? Please let me know. Thank you
Tis the season for these emails.
i had one buyer who wanted a full refund and keep the item (cpu processors)...buyer bought a set of 3 computer cpu's...nicely wrapped and packaged securely...have sold many cpu's...never had a complaint...then this guy shows up and tell me that i sent him dagamad cpu's, and said in his email, this is his exact words -- " you sent me damaged cpu's, please send me full refund"...i told the buyer to please send me photos of the damages and he can send it back for a full refund...the buyer never responded back, never sent me photos of the damages, or returned the cpu's...i even emailed him after the 30 days and no response LOL
Crazy how that happens. I have had a couple return requests like that and they never follow through.
I agree in general with your policy. I sometimes find it hard, with international buyers, to not consider a partial refund. Sometimes they pay more for shipping than what they purchased an item for. Because I sell mainly records and there is a bit of subjectivity on grading - I rarely have issues - I will consider a partial refund. Domestically I prefer a return for a full refund.
International returns are headaches and I can understand that. If you accept a GSP return, you are on the hook for the return shipping back to the states when you are never told what country the item is being shipped to begin with.
Tip: When a GSP customer opens a return when they say there is damage, you need to reach out to ebay to dispute this as you are only responsible for shipment to Ebay in KY. You have no control over damage for the shipping internationally.
I almost never agree to a partial refund unless I mess up. Most recently, I sold an electronics item and misquoted the model number in the listing title. Even though the correct model number was clearly shown in the photos, it was still my fault. The buyer politely informed me of the issue and I offered him a partial refund (about 10% of purchase price) rather than pay $50-ish to ship the thing back to me. He accepted and left good feedback as well. This is of course the exception, not the rule.
This is certainly a tool when as a seller we make a mistake however aside from that it’s not something I’m entertaining anymore.
I have started to not even wait for buyers to send the item back and just refund the money. I sell clothing and the most I make is $10 bucks on each item and since I do free returns by the time I have to pay for their return labels I am already in the hole. Save myself a lot of headaches.
It may seem easier to do this, however if that customer sends it back in a different condition or even a different item, then you have no recourse. Always wait until you have a chance to inspect the return and if there is an issue, you can deduct up to 50% of the sale price from the refund.
If it was my mistake then yes a partial is what I would do. Otherwise I do a full refund once I receive the item in its original condition.
Thank you for sharing your experience.
Thank you for watching!!
Actually, if a buyer makes demands for refunds in exchange for feedback. They will remove it.
So what do and have always done is if somebody says something's broken i make them send me a picture if it's truly broken or damaged instant refund no need to send it back if they don't do that and then they get nothing until I receive it in the mail
As I mentioned in the email, I have to do something majorly wrong to even consider doing a refund like this. It may seem easier, but in the end it reinforces bad customer behavior.
@@FlippinAintEasy I really think the problem is that a lot of sellers just refund the money or do the partial refund because paying the return shipping sometimes isn't even worth it but it creates bad buyers with your guy you did say he's a seller so just imagine how many people he got over on I feel like eBay needs to do a lot to clean up the platform if you have buyers constantly asking for partial refunds and returns I'm not saying them people shouldn't be allowed to buy stuff but they shouldn't be able to return the items I'm sure eBay has a way of tracking who's returning what and who's getting partial refunds on a regular basis those bad buyers are the ones that are giving eBay bad reputation
@@whysoserious867 in a perfect world eBay would do this to protect the sellers however they prove time and time again they would rather cater to the buyers.
@@FlippinAintEasy ik.. do you run into the same problems on Amazon
@@whysoserious867 no returns on Amazon. I think many see 3rd party sellers differently as FBA items. Or maybe I have been lucky.
Just had a Buyer try this with a $10 VHS, I paid for the shipping. I don't offer Returns/Refunds for Buyer's Remorse, but been on eBay since they started, and they ALWAYS will side against me. So I told them, "Don't open, write "Refused", and it will come back to me", I'd refund the purchase price but minus off the shipping. If it's unopened, USPS should send back with no new postage due. Well that was a month ago, heard nothing, no Feedback left. Prob. they'll end up with some nonsense before the 60 days is up!
Also, sold a sealed, brand new blu-ray movie, Milk. Buyer receives, opens, maybe watched it...and! Opens a case against me. eBay of course allowed this. Their argument? "This is not my type of movie. I would not have bought this had I known."
Did you think it was about the Dairy Industry? Starring Sean Penn??? I refunded them, knew I'd "loose" this ridiculous case, blocked them. They never said Thank You or left ANY feedback. And that's just the tip of the iceberg on SCAMMERS I can tell you about on eBay, it's gotten way worse over the years too for Sellers.
I actually switched to selling on Mercari (@t for $10 off), I've had MUCH more luck on there lately. Less competition. Still scammers tho.
95% of the electronics I sell people used to lie and try to get a partial refund. I put in my listings no partial refunds. Has my sales slowed down? Absolutely. Does my head hurt as much? Absolutely not 🤣. THANK YOU for giving us his name to block him!
I will always share this info when I encounter a crazy buyer!
@@FlippinAintEasy I’m in the process of editing my first 3 real videos. One is a scammer video and I will be doing the same thing you did even though other sellers on eBay think it’s unethical. I think it’s unethical not to share that information with people. You can’t say you’re on TH-cam to help people with reselling on eBay if you don’t help them with the biggest issue on eBay period. Thank you again.
@@picklikeapro6952 I have access to this guys name and address but I would never share that. BUT, I feel if we can all slowly weed out people like this who actively look for problems to get money back, then this platform will be a better place to sell on. Nothing wrong with sharing a username.
@@FlippinAintEasy truth, I would never do that unless they like threaten my life or something like that 🤣. I agree with all of that though.
@@picklikeapro6952 I may have mentioned a guy who bought the Yale door lock who went through PayPal 5 months later to claim they didn’t authorize the transaction through their credit card. I was so tempted to drive the 4 hours to his address and do a video of me knocking on his door to confront him about the unauthorized purchase on his front door. That would have made a great video.
Your videos are awesome!
Thanks Darlene! I appreciate that!
A a seller I'd never do partial refunds as a buyer if I want to return an item and get a 'how about you keep the item and we'll give you xx% refund' erm no - partial refund offers annoy the hell out of me.
Just had a fellow seller try to pull this yesterday. No can do.
We both come from true customer service backgrounds and what I do on partials depends. If it's truly my fault and I missed something out of ignorance or oversight, then I'll accept whatever keeps the customer happy. If I feel like they are just trying to scam me then I won't accept anything but a full return.
Remember too. You don’t have to have the “SEAL” on every item in regard to seller free shipping returns. Some items sell anyway with or without. On items that have damage or “for parts only” listing, no returns or buyer pays return is how i have had success. No issues like the buyer in this video.
I have been selling online since 2004, never issued a partial refund. Never. Never will. I look my items over very well, don't sell anything with known flaws, and offer returns if a buyer finds that I have made a mistake. No partials, ever. It encourages bad behavior and I don't negotiate the price after the fact.
Good practice.
You're too nice lol! I don't do the back and forth with them. Some don't pay attention to anything.
I sometimes find myself trying to justify why I priced an item the way I did for instance to help resolve the situation. Didnt work this time.
I'm a month new into this, and I do all refunds other than international as I thought it was the best thing to do for visual sakes, buyer confidence etc. No I'm rethinking it lol
You should offer 30 day returns which requires the customer to return the item within 30 days from when they receive the item. Never refund until you have received and inspected the return.
Your wife is smart. I was thinking, why are you still communicating with him? Lol. Sorry you had to deal will that jerk.
I wont tell her you said that! Thanks for watching.
Just take it back right away, that's your policy. I'm a very small seller, I don't take returns but eBay still steps in, would have give him a refund, less shipping, fees and told him to keep it and move on, not worth the aggravation or my time.
Has opened my eyes a bit i too nice sometimes too. I had negative feedback other day in german so couldnt read had to translate it was cos an order got lost but they didnt contact me for 60 days after item estimated delivery date xx
I usually use Google translate when that happens.
Yeah i did but didnt make much difference to the situation as ebay said it 60 days past delivery date so person werent protected anyway but that been end of the story really now.
Blocked! Thank you.
I sold a SEALED jigsaw puzzle. The buyer claimed that it was missing a piece and wanted a partial refund.
I gave it to them because had I told them to return it, they would have definitely made sure it was missing a piece. It was a no-win situation for me.
Not really. If they send it back in a different condition than how it was sent (from new to opened), then you can technically deduct up to 50% from the refund. If an item is new, there is no way you could have removed the missing piece, but they could have opened it up and lost it, now its somehow your fault.
The majority of returns are for dumb reasons. People didn't read the title, description, look at photos or read the item specifics and then say, "Oh, I didn't realize it was blue!" Or, "oh, I just realized it's cheaper if I buy this used instead of your brand new one!"
IMO there are at least 2 problems in the situation you described. From your account, it sounds like the listing was accurate except perhaps for putting AS IS in the title and explaining in the listing that you had reduced the price to bargain level on account of the crack. (I've had success avoiding problems by doing that.) The other problem in my opinion was engaging with the buyer on a personal level back and forth. It's far easier and less stressful to establish a policy in advance (no partial refunds or ONE CHANCE partial refund offer with the "one chance" clearly stated), state your policy, and act according to your policy. For example, a note to the buyer saying: "Due to the expense of return shipping, I'd be willing to refund $10 of your payment if you wish to keep the item. This is the only offer I can make and is good for 24 hours. If you aren't interested in this solution, I'll approve the return request as soon as it arrives." Engaging in back and forth isn't professional or in any way productive. You aren't going to change him, but you CAN keep him from ruining your day and wasting your time.
Rockstar flipper talked about this the other day and said when you offer partial refinance you are encouraging them to keep doing it further down the line
I don’t argue with buyers, bc as you can see I have a terrible grammar been English my second language; I just apologize and let them know the options they have and that’s it,
That’s all you need to do.
hello, can you tell me please what is your ebay id. thanks
I may do something and share it after Q4 but for many reasons I don’t give this out.
I cant stand theyre return policy, ive been selling mint cib nes games a half of them ive sold ive gotten emails for returns from people who said "they showed up damaged" when I know they didnt looking to return worst conditioned games from what I sent or wanted hefty partial refunds. Its sad that so many people have no problem scamming people like that
I wonder if someone is using his account, like maybe his kid or a care taker... When you look at his feedback 2 of the last 3 are bad... And that was a year ago... Something also may be wrong with him as he didn't even send the last couple sales a year ago out..
Maybe he is unable to think clearly?
Anyhow i think you went above and beyond... I would not have given him crap back... They are gonna send it back to me...
This guywas one of those people who tried to use big words to make himself seem like a smart guy as if his goal was to intimidate. I would guess more of an educated adult with childlike tendencies.
I did my first partial refund today... i put my fealers out and gut instinct. Amd well this ok ne worked out. It was due to my mistake in the description.
This happened to me the other day too. I just refund them and get them away from me asap lol they usually leave me positive feedback too. I of course will just have them return it if it's over $40 or $50.
9 times out of 10 it works out this way. However, as sellers if we collectively handle this situation intended (have the customer return the item), then we will receive less and less of these shakedown requests.
@@FlippinAintEasy Yeah, customers definitely take advantage of sellers because they know they can hold a negative feedback over someone's head. If it happens more often then i'll only start doing returns. I'm sure you sell a lot more quanity then me even though i'm fulltime, so i bet that can get irritating if it happens often for you. Enjoy your channel and the information you share.
yea i dont give away free shit, atleast theyll have to work for it and break rules to get it for free, i dont care if its only 10 bucks
Fascinating. Shake down!
They are fun to talk about when it’s over with but not fun when they are shaking you down!
I will only do a partial refund only if I made an obvious mistake in the listing. If that isn’t the case they can return it. Only about 1 out of 10 will actually do a return.
I agree. That’s about the only time a partial would be appropriate.
I can’t think of any reason to offer a partial refund. Either I screwed up so badly that it’s not worth me getting the item back (I had one recently where I missed cracking in the sole of a pair of shoes) and I send a full refund after the buyer sends me proof or they return it for a refund.
Why would anyone want to keep something that isn’t what was advertised when you could get all your money back and buy something else?
Your right just send a full refund to you keep your returns low. That way you don’t get the extra 5% final value fees.
Had an item several years ago where starting bid for $80 item was $9.98 account poor paint job, worn diecast molds when truck was made. I described condition in infinite detail, had many pictures of problem areas but this particular run of fallen flag big rig was 100% terrible to begin with. A repeat buyer I had who never paid more than 50 cents beyond initial starting bid "won" the truck. My description was so good everyone else stayed away, didn't bid. Off to Canada it goes 1st Class Package Int'l. Upon receipt my repeat low ball buyer emails me asking "what shall we do?" as if hinting for free shipping. Since my track record with this buyer was always gifting a sale rather than profiting I stepped out of character and told him point blank "Roger, you're going to have to learn to read." "Look it up in the phone book or Google: remedial reading centers. Call one. Sign up for the nearest date." "You read the ad, now you're mad, too damn bad.....no refund unless you pay shipping yourself to return a poorly constructed diecast rig as described & photo id'd as such in the ad. Condtion listed was C-1, duh?? I didn't block him and he didn't leave me feedback. We both knew we would never cross paths on eBay again.
I have given buyers partial refunds when I feel I could've packed an item better if it arrives broken. Some buyers don't ask for them but when they tell me the figure arrived with a piece broken off when at origin it was still in 1 piece I usually try to make it right. One thing I've learned over time selling on eBay is items with too darn many detail parts that do not have a blister pak that confines 100% will arrive damaged. I don't even sell, ship put together kits anymore because of this issue. It's not worth it.
Good stories. Thank you for sharing.
Start watching crazeenydriver TH-cam. He is the best with dealing with these buyers.
I talk to Joe all the time! Yes he does.
I think he already does LOL
If you sell an item on eBay as New w Defect, the buyer can open a defective claim and eBay will make you pay the return shipping, no matter how well it’s described. They don’t even have to explain how the item sold as defective is defective. Great logic. If you sell an item as no returns, the buyer can claim NAD just because it does not fit and eBay will make you take it back and you pay for return shipping, too. So, we went to free returns to be protected from Negative FB and to have the option for partial refund for damaged returns. It worked great until the new CEO came and reversed that promise. You no longer get your fees back if you use partial refund and you are no longer protected from neg fb for “any reason.” The new ceo clawed back our rewards for going to free returns. All we get now is a longer return window and only 2 days to process the return, even with COVID. We sell underwear. They kept those last two requirements by the seller, but took back the rewards. Last straw. Exit plan initiated. Amazon stinks too. We moved all inventory from Amazon to eBay on this free returns protection promise in 2019. Six figures worth of inventory. EBay went back on their word. After 20 years, we thought eBay turned the corner, but then pulled the rug out again. They announced today that they have a merch problem. Really? That’s a bummer. The new CEO better watch us sellers. Bought stock in eBay based on the free return promise. It worked. It worked great and stop scammers immediately. eBay was finally fair. Bad move EBay. You should keep your promises that we have in print from 2018 and 19. The new CEO from Stamford needs to lose the goofy grin and revisit the free returns promise. It protects us and the 99% of good buyers. Now, we’re back to customer service to fight scammers all day instead of listing. The old CEO had a good idea w free returns. Our return rate did not go up and we did not mind paying for the stamp. The buyer would come back and try again. Now, back to the old eBay BS.
What’s the alternative?
Good question. Poshmark maybe. We are not quitting overnight, but have lost our incentive to buy more inventory. Again, the Free Returns was working great. We dislike the way they quietly clawed back the promise as much as the decision itself. Free Returns let us get to selling instead of scammer management, like eBay promised it would do. 2019 was the only year out of nearly 20 when it felt like no more catch 22 games at eBay. No more three person musical chairs where two players were elephants and the third was a 90 lb weakling who lost every time. They are back to their unsustainable ways. The new CEO just said it. “We are buyer centric.” Big talk from a guy with no inventory. Deutsche Bank just said they don’t have enough inventory. We deal in new and sealed. More profit in flipping. We support and like your channel. Keep going. Things change at eBay all the time. Maybe this new guy will get that happy sellers means more money for eBay.
@@1HotSkiBunnie thanks for watching the videos! Good info all around. Here’s hoping the powers that be at eBay come to their senses and realize us sellers need a little bit more than a Sellerbration to be happy.
Also, his feedback left for others is filled with "issues" with his purchases. I have always felt that what you see, especially if it's full of problems, is probably only about 1/10th of what they actually complained about and got partials for.
I see that. Too bad there wasnt a way to vet these customers before the sale! Thanks for watching!
I never understand why a seller would want to blackmark their selling profile with all the feedback that shows they are difficult to deal with. At the very least, they should make another account for all of their buying noise.
@@ryanglaser7693 some people just don’t realize the feedback left for others can be seen I guess.
@@FlippinAintEasy just was looking at a buyer's account and saw feedback left "Peace Of crap" and seller reply was "we would have refunded you, if you had contacted us." Seller's should know that is better left unresponded to. Those replies do not help and even admit possible guilt.
Hello Jon, It is hard not to take this personally. You did all you could as a responsible seller to accurately describe and image the true condition, but as Crazeeny Joe says....they don't really read your item descriptions. It is disgusting to see from your other subscriber comments that they have had the same issue with this same buyer and it is irritating that he is also a seller and should be sympathetic to bad returns--but instead practices predatory buying behavior. You hit the nail on the head when you said it is a shakedown! It took us a year to realize this is no different than the insurance scammers who know that they will get a settlement because it is cheaper than fighting them...........but in ebay........giving in to a partial refund, no matter how small, is rewarding this SHAKE DOWN behavior these buyers use as a tactic to get additional DISCOUNTS. Then, ebay helps them to get their "wonderful buying experience" by sending us sellers an impending threat of paying higher fees if they deem returns in a category are VERY HIGH over the past year---so you have to weigh that against accepting improper refunds. We sell refurbished vintage instruments and just had another of these this week too. A new buyer with Zero feedback bought a refurbished Trombone for her son in September for school. It was delivered around the 1st of October. We do not accept returns and price accordingly. On Wed this week I get a message from her stating that the slide was sticking and her repair shop told her it would be $95-200 to repair. The horn was listed at 139.99 and I sold it to her best offer at 120....I personally check and played the instrument before shipping at it was fine so I knew this was a scam. I asked her why after she had this item for over 3 weeks was she just now indicting there was an issue.......then her story changed saying the band teacher looked at it and that she wanted to know WHAT I WOULD DO ABOUT IT? I asked her to be clear what she was asking for........she said she though $60 partial refund would be fair! I told her that I had no interest in partial refund and that although I do not accept refunds that she can ship it back and I would refund the purchase price less the return shipping. She got mad that I would not pay the extortion and said fine. I told her to request a return in ebay, even though I knew it would be another strike on my returns rating and approved the return and sent her a return label. 5 minutes later I get a notification from ebay that the return has been closed by the buyer. Of course ebay will still count this as a strike against me, even though it is clear she never intended to return the instrument.........just a failed shake down attempt that I would not give in to!! Stand your ground on these Jon, it takes the reward away from these scammers so maybe they won't try it on another seller!
Thanks for sharing your experience and I appreciate you watching my videos!
Tell em just return if they don't like.. Buy from someone else.
I was in a similar situation . Buyer buys a $300.00 item and wants a partial refund of $250 Buyer went through Ebay. I said No I can't do $250 but I'm more than happy to have you ship back my item for a full refund. This is where it became a very dark situation. She complained to Ebay that she didn't want to return but she wanted her $250 back, Ebay said "No" and she closed the return and filed a charge-back with her Credit Card Company, so you have probably know or have heard that the seller is always the loser. Yes I was the loser and Ebay was forced to take the amount out of my bank account. But wait. Ebay supports sellers who do the right thing and Ebay covered my full refund so buyer keeps the money and my item. Ebay continues to support this scammer however they did take care of me.
Please make more TH-cam videos, I really enjoy your speaking and professionalism! Thank you so much
it's all about you buddy isn't it!!!
All that headache over $5. Give him the $15 and on to the next sale. Get your return rate down then you won’t have to be so skittish dealing with returns.
This is an old video. With that said I don’t mind returns as they are simply a part of the business. At the time I made this video to share my experience which is sort of what this channel is all about. I promise you I am not as “skittish” as you think when it comes to returns.