Savage Pickers here. Thanks for the content. Sales have been decent for the last week or so. Did have a couple of returns but nothing out of the ordinary.
I have contacted eBay on 4-5 separate times and NOT once when eBay said they will take care of it did they ever take care of it ! Keep up with the channel. Thanks
I think if you sell a lot. 500-1000 items a month. Negative doesn’t matter much. But if you sell 1-100 a month it matters a lot. Especially if you are just starting. I have received emails from eBay promoting discounts to stores with less than stellar reviews. Thanks for the great video 👍
Yup, I'd been 15 years on eBay buying stuff and I hardly did any returns other than one or two broken items, I would normally video the package when receiving and opening especially for big ticket and breakable items. Then of course I request insurance when I can. My impression is that it goes both ways, buyers as well as sellers. Now I'm learning how to sell and yes, I'm beginning to see with your generous sharing the other side of the eBay spectrum as a seller. Thank you so much.
haha Great Vid Jon and Topic! I had a return 2 or 3 months ago where a buyer bought an item worth $19.95 and the shipping was 21.93 it was a bit of a heavy item but small. The buyer about 2 weeks later opened a return saying she didnt like it and didn't want it anymore. So fine i waited until i got the item back to give her the return, so biggie. What i got was a small poly bag with just the cut out of label of the box the item was in. I messaged the buyer, After taking all the picture and document all that she sent back and contacted ebay just to give them a heads up, that she only returned the cut out label and showed her pictures as proof. I get a meassge back with all the nasty words you can think to call a person plus some things she said i can do with my private parts ( I had a good giggle). Called ebay and told them to read the meaage she sent got it in my favor the rep told me to not to do any refund and i would be getting a meassge from ebay in 24hrs that this case would be closed on my favor so i waited and within 24 hours i get a message to confirm (was surprised). and also her account was closed out. The funny thing is i got a message from a ebay user (total stranger) saying this person wants a refund plus shipping cost for that said item. I was like wtf lol so I replied back and said there is no purchase ID for that Item tied to your account for any refund to be opened call ebay and explain your situation (good luck trying to explain that bud lol). So I blocked that person and the rest is history and it's back to business. I tell you some people are just Out of their cotton pickin mind But I look at it as If there are no people like these then life would be bland because I did get a chuckle out of this one though.
Sorry to hear about the returns if it makes you feel better I just went through two weeks of hell. Starting two weeks ago last Monday with terrible back pain. That was effecting my ability to get out and source, then later I was having problems even listing. Went to Chiropractor Wednesday and again Friday and we couldn’t figure out why I was in so much pain until the rash showed up Sunday. I googled and figured out it was Shingles (I’m only 43). I went to the ER Sunday and spent the last 4 days bedridden. I had to temporarily close my eBay store all this week. Monday morning I had to have my wife call out at her job in order to do all the packages. I was laying on the couch and printing labels and FaceTiming her in our garage/warehouse. Took so long we missed our USPS pickup from our poach and my wife had to go drop them off. Feeling better now and turned my store back on today so hopefully I’ll be 100% on Monday but either way I can at least walk and stand and ship again. Shingles is no joke.
Wow! I’m sorry you had to deal with that. Just saw a tidbit on the news that Justin Beiber recently had face paralysis from shingles. Not a Beiber fan but scary stuff. Glad your feeling betters though!
Great point about not letting the return close and create a defect over such a small amount. Your time is worth more than the $6 and change you lost on the sale. It could have been multiple calls to eBay to solve that defect!
Good content, I had someone return an item reeking of cigarettes. Gave them the lowest possible return of 50%. Relisted for half of original price and it sold, not quite made while with fees but it was a glass half full situation.
Did you ever hear back from the 35.00 shipping guy? That's so bizarre. I've noticed a lot of the time, the buyer loses more money than its worth just for the return. I've found a lot of people open a return and never actually send it. They must realize the insanity involved.
I apologize if this isn't 100% related… I shipped a camera item to a buyer USPS priority with signature and insurance and the buyer said they received it and they love the item and have used it. But USPS says it hasn't been delivered… which means I can't get my funds released. The buyer changed their story later and said they would pick it up after I filed a USPS inquiry. Is this some sort of clever scam? Why would they lie that they got the item when they didn't?
YES! No cancelations for me EVER (3 returns over the decades). This week...2 cancelations. 1) They accidentally purchased an item that I sent an to them offer on & wanted to cancel (before I shipped) 2) Buyer purchased a medical book that had highlighter markings. They found same book for less on Amazon with no markings & canceled before shipment Both completely understandable BUT 2 cancels in 3 days of each other seemed suspicious 🤔 (even though it isn't). Good Luck & Thanks for the info!!!
Last year I had a lady buy a pair of sandals from me. She opened a return, said they didn’t fit. Normal start. Then she started messaging. “Why haven’t your refunded me?!” Took her a week to mail them, then another 3 days to arrive. Every day she messaged. Finally got them. They weren’t the sandals I sold her. Contacted eBay and they ruled in my favor and closed the case. The lady continued to ask me why I haven’t refunded her and never acknowledged that I received a different pair of shoes than the ones I sent. Never left negative feedback though. Then about two months later I get a message from someone claiming to be her daughter apologizing for her mothers behavior. Seems the mother had early dementia and had lots of problem buying stuff on eBay. I felt bad hearing that because I was stern with her when I received the wrong item back.
@@FlippinAintEasy yes I've had that one more than I care to remember, I've even seen this in buyers feedback when as a seller themselves they used the same silly excuse to cancel on there buyer....,still negative feedback for there trouble, karma's a bitch 😀
Good morning John, fortunately I've not had any crazy returns yet, ( knock wood) but as my business grows I'm sure they are coming lol. Thanks for another video, I'm learning from everyone of them.😸
I file an IC3 Report and a Police Report with my local PD and NEVER refund anything when I get a return that is NOT what I sent. Scammers rely on people not wanting to fight it. When you refund even partially they win and keep doing it. I refuse to play that game. Ebay has always had my back in these cases especially when I have the reports for proof. It has never hurt my sales.
SO AGREE JUST HAD A BUYER SAY SHE IS SENDING SOMETHING BACK 16$ STERLING SILVER LOCKET, I HAD GRTEAT PICTURES IT WAS VINTAGE GREAT PIECE. SHE IS WILLING TO PAY 12$ (GLOBAL ) FOR A 16$ NECKLACE! CRAZY. HAD THE JUST DIDNT LIKE IT THING TWICE THIS WEEK!
Crazy stuff, man! I've been having issues with buyers more and more as well, especially returns. People are trying to scam more and more. I'm going to make a video about it but I really think that this economy is going to increase our return rates and scams
I had a lady return a blouse after she wore it on mother's day I accepted the return and mentioned the shipping she paid was not being refunded she literally told me she was going to call the police in her town and file stealing charges against me Of course I didn't refund the shipping and ebay had to pay it back and omg this was the worst return ever I almost had to lawyer up
Yeah I think alot of customers don't have notifications on or something, I get alot of buyers that send messages, I'll reply and they never respond from there.
Every couple of months I deal with a buyer who’s buying CPU’s from me, every single time he’s placing the orders to be under $200, to be delivered to the same address (home address, not a business) from a different eBay account, many times these accounts created in the same day, or a day apart, all of them are a few years old, every single time paid for under a different name. To the date he placed 19 orders from me, and eBay closed all of those accounts. Now every time I sell a cpu I check if is this buyer..
Hello, the other day I shipped out a couple of cards using eBay standard envelope to 2 different buyers. Both packages said delivered. 1 of the buyers msged me and said the tracking says delivered, but he didn’t get the envelope. The mailman handed him his mail too. He’s going to wait today to see if the letter shows up, after that I told him to contact his local usps with the tracking number to see if they could look into it. Do you know what happens if you ship out a item, gets scanned in as delivered, but was not received?
If it shows delivered you are fine. If the buyers asks again send the buyer the tracking number and yes suggest the buyer check with his local post office. If the tracking shows it was delivered, you are off the hook. But If after that, the buyer opens an "item not received case" provide the tracking again and reply to that, and call eBay. eBay will close the case in your favor if he opens a case as "item not received."
You need to also click the report buyer radio button and select "buyer claimed an item was not received when tracking showed delivered". Ebay will protect you from any refund or unfavorable feedback, as long as you shipped on time + got a carrier scan the same day. Additionally, you aren't required to go back & forth through any messages with them.
Great video! In a way your lucky that you only lost $6. It could have been much much worse. A lot of sellers don't have that 50% refund option either. I'm 100% going to take your advice not letting a return time out....I totally agree! Also, I like these type of video's about these nut job scammers....I want to be reminded they are out there on a regular basis so I don't let my guard down. Thanks again for this video...it was helpful!
To tell you the truth, most people are fine, but yes from time to time you will get the odd situation because you don't know who the frig is behind the screen lol, but usually your intuition helps you get the right outcomes, unless your a complete softy who thinks everyone is good then you'll be in trouble in this game.
Snap i had exactly same return description. On receipt of my return i discovered the buyer had swapped over parts of my sold item .ebay just refunded. My case went on for weeks i sent photos to show the difference between my return and my despatched item ...complete wast of time .
Jon, thank you for a very interesting video that brought a smile to my face throughout the entire time. First of all, your first story is quite common in my experiences. I am always perplexed why people will spend 30 or $40 to get a refund of $20. I have mentioned this many times on previous videos and it has happened to me numerous times before. As far as your second story is concerned, with that weirdo who sent you the long political rant, that guy is obviously not all there. And for him to send you back an empty envelope put him into the scammer category. You mentioned that he was from New York but was he from upstate? Or was he from one of the five boroughs? I would like a location if you don't mind I don't need the exact address just a rough idea. Lastly, I was very surprised and also very happy to see that eBay did take action and shut those bad accounts both down. Rock on and peace! √√√√√
lmao over the B&D trimmer. They could have gone to Home Depot and bought a new one for all the money they paid on shipping! And I'd love to know where he got one cheaper than $17.99.
Had 3 returns in last week but haven't had any in months. All were "changed mind". I suspect the reason is a failing economy and people need cash. Many people are also being trained to keep items rather than return them.
I had a buyer this month threatening me to refund them their money or they will leave negative feedback and said they will not return item.. all this before they even opened up a return case??
Some buyers like that behind the scenes approach as they think it's easier to intimidate the seller that way, they like to keep it on the low in the hope you gonna just bow down
Fill out the report buyer radio button link that they demanded a refund! That is feedback extortion, a policy violation and you aren't required to reply to that message. They won't open a return because that isn't their intent, they want to keep the item. You don't have to cave to any further threats & demands whatsoever at this point if you don't want to.
If that foreigner that made the purchase has enough time to start taking the time to research WHERE things are actually made and manufactured, he has WAAAAAAAAAAAY too much time on his hands. Why didn't he do that BEFORE he purchased it? It was not even my transaction but still makes my blood boil to hear the ridiculous excuses buyers have to back out of a purchase. Absolutely ridiculous. Thanks for the heads up Jon
I had an email from eBay a couple of weeks ago that was advertising for new sellers and stated “if something goes wrong, we will protect you”. Yeh right. It’s getting so bad. A friend of mine sent a parcel overseas and the buyer refused it due to the import tax. EBay found in the buyers favour. It’s crazy. I would not want to be a new seller right now as they are easy targets.
As far as I am aware if the buyer refuses delivery it is against eBay policy. This is per eBay policy, "Refusal of delivery voids the money back guarantee."
@@rogenastyles9625 Refusing a duty is a violation of buyer protection, same as when a buyer returns to sender or orders to the wrong address- they are still on the hook for paying for the pizza. However, thst is contingent upon did you ship & upload valid tracking within your handling time? Was it properly scanned by the carrier the same day you shipped it? Did you use priority or first class intl (some countries there is a difference in the way they track)?
We recently sold a chrome Cadillac trim piece that fits the front of the hood. This was a multi quantity listing. The buyer purchased 2 of them so I messaged him to ask if it was a mistake or did he really want 2 of the same item. He quickly replied YES. I shipped. A week later we received an ebay messsge "wrong item sent". There were pictures included with arrows pointing to small chrome strips on both L&R that mount to the bumper. I asked why he ordered something that connects to the hood, thinking there a 2 for the bumper, when the listing title clearly said hood. That is why we contacted him before shipping. After a month passed, we received an unexpected package. After looking at the dimensions of the box I had a good guess. 2 chrome hood trims. The address label was hand written with USPS retail postage for $30. His mistake cost him $48 in postage. He did receive a small refund. Question. When these outside of ebay returns happen, what are we supposed to do about sales tax collected? I assume the state gets to keep it? This buyer was out an additional $10 for sales tax for a new total of $58.
@@FlippinAintEasy Yes. Refunded through eBay but no return request was ever opened. He received a refund minus original shipping which made this a partial refund. My fees were deducted but I saw no mention of the sales tax he paid.
I have never had a return like that, wow. I guess a majority of collectible buyers are not scumbags. I've had returns but have always received my product back.
BTW your suggestion of never letting a return case run to the point where eBay has to step in is spot on. Don't listen to the reps. They are telling you to let the case run so they don't have to do any work on the case. They just want you off the phone and on to the next "number" in the queue. I am just disgusted with how eBay CS handle sellers with real questions and concerns.
@@dansanfrisco mostly because there mindset is sellers come, go and come again, buyers typically once pissed won't be back and that's how its always been. Nowadays with such diversity in the online world eBay shouldn't really still have that outdated arrogance but they do unfortunately
@@dansanfrisco Fixing a defect after the fact, post mortem, I doubt really fixes anything- they just cosmetically make the defect not visible to you; however, it's still there.
I am so mad, I just got a return request for a damaged video game disc $100 rare game, I approved it as I have no choice. The woman then sent me a picture of the underside of the disk and it is totally trashed!! I sent a flawless disc, guess what after talking to her it sounds like her son is pulling a switcheroo. I am not one to be made a fool of and am so angry. In 21 yrs this has never happened. I called ebay of course they said when I get it back call them to report it is not the disc they sent me but I see it unlikely they will side with me as they know nothing or play dumb about the switcharoo scam. Pretty sure her son gave her his old unreadable disc and kept the good one. LIVID!! She also said this was "devastating" because it was for her sons birthday (not a child). Devastating? Can we say drama a bit? One of them is pulling a fast one and they are likely going to get a free game and I am going to be left with nothing. And they have 20+ days to ship it back?!! Thats how few returns I ever have, thats a rediculous time frame.
I think like you eluded to on case 1 some of these buyers clearly must think they will be getting a full refund and or a free return, I've had buyers send back or inquire whether I'll take back items that were dirt cheap in the first place that are just not worth returning, some I think will be just that much of a cheapskate with a getting back something is better than nothing mindset. Case 2 was just a complete wacko.
That sure is a head scratcher on that one in the messages and then just very unfortunate to send no item back with a adult drawing. Karma will get them and I hope it's sooner than later. Sales have slowed way down middle last month to this month until last night. I had sold like 7 things throughout the day.
Nobody on the youtube community has touched on the biggest issue with returns on ebay, and that is service metrics. Once you start doing 15k - 20k a month you'll learn exactly what i'm talking about, it's designed to charge you an extra 5% in final value fees after you start selling so much because they know they have the hook in you. If a buyer lies about the return and you get too many INAD returns, ebay will charge you 5% more in final value fees, which is an increase of roughly 50%. They never remove them even when the buyer admits to it, hell I have ebay's staff writing me through their message system telling me it wouldn't affect me, yet it still is. They rarely ever remove INAD's when the buyer admits to lying about the return reason. Ebay themselves are terrible people, always trying to milk as many fees as possible out of sellers, while giving buyers the freedom to rip off whomever they want with no recourse.
@@FlippinAintEasy My wife and I talked about this and that is where we draw the line. Right now when we buy stores out we separate our items based on high chance of return fraud and low return fraud, we list low return fraud items to try to keep the number below 2% I believe it is. When ebay decides to charge me an extra 6% because of their sub 50 feedback bidders that continually commit return fraud, I'll close my store ( have 400k worth of items now) and move them to amazon, I'm sure amazon will appreciate the hundreds in thousands of fee dollars they can make, that ebay will be losing due to their poor policies and the sellers always wrong motto. That's what pisses me off the most about it, is that Ebay lies, they do not remove defects from your service metrics eventually. I have at least 20 returns in the past 3 months where the buyer admits to return fraud, and ebay still doesn't remove it. Oh well, there are plenty of other sites that are run better that are more than willing to let me sell my inventory..I like ebay, I want to keep using ebay, but I will not tolerate them profiting off of fraud at my expense.
Do you know that Amazon has a metric when you send the buyer a message after they already requested a return in your return key performance indicator dashboard. They want easy button quiet returns. I don't think sending Ebay buyers "love notes" via the message system after they open a return can be a good idea, the algorithm may silently hold that against you as being difficult.
Since ebay likes to emulate Amazon it’s quite possible. I had a return request today for a used printer and they opened a return saying it doesn’t work (i had in the listing it needed new ink). I messaged them and asked them what was wrong with the printer. They messaged back that they couldn’t figure out to put the ink in. Note that i think about it, ebay does seem to encourage communication with the buyer since a contact buyer option is available on the screen when approving a return.
The misconception is you can have a no returns policy and while that might keep some buyers from pursuing a return, if a buyer wants to they can open an INAD and you are forced to accept the return and all that comes with it.
@@FlippinAintEasy I don't really have that problem ever with returns but I am wondering if my items are pushed down further in searches because I don't use the returns policy. I just don't want buyers to be able to return something a month later just because they decided they don't want it now.
@@ericenloe8967 I’m certain it affects where your items appear in search as compared to your competition. Ebay states they want to create a positive buying experience and for that reason they promote free returns and free shipping over listings with business policies that aren’t buyer friendly.
Probably because eBay sends emails that state .. you want to return item ok!! It drives me crazy!!! Why does ebay advertise returns after sold!!! I think you get the cake on crazy people that return stuff 😂😂 after a while it’s not even funny! Karma is guaranteed 🙏
My political views are mine business is business I'm here to make money not spread my views I do not have time for that I am in the business of money 💰 🤑 💸
OMG that second return!!! Bless your heart for having to deal with that lunatic LOL. 😂😂
I'm crying laughing. We need to bring back mental asylums in this country
I don’t have a problem with returns because I don’t have any sales.
To true..
Savage Pickers here. Thanks for the content. Sales have been decent for the last week or so. Did have a couple of returns but nothing out of the ordinary.
Morning! Thanks for the video. I just received the Flippen Ain't Easy shirt. It is great. Everyone needs to get one. Great quality!
Awesome Gayle! I think I’m wearing mine out. Love it.
I have contacted eBay on 4-5 separate times and NOT once when eBay said they will take care of it did they ever take care of it ! Keep up with the channel. Thanks
I think if you sell a lot. 500-1000 items a month. Negative doesn’t matter much. But if you sell 1-100 a month it matters a lot. Especially if you are just starting. I have received emails from eBay promoting discounts to stores with less than stellar reviews. Thanks for the great video 👍
Yeah, I would taken the high road too. Sometimes, cost of doing business
Yup, I'd been 15 years on eBay buying stuff and I hardly did any returns other than one or two broken items, I would normally video the package when receiving and opening especially for big ticket and breakable items. Then of course I request insurance when I can. My impression is that it goes both ways, buyers as well as sellers. Now I'm learning how to sell and yes, I'm beginning to see with your generous sharing the other side of the eBay spectrum as a seller. Thank you so much.
Never a dull moment! Crazy returns!
haha Great Vid Jon and Topic! I had a return 2 or 3 months ago where a buyer bought an item worth $19.95 and the shipping was 21.93 it was a bit of a heavy item but small. The buyer about 2 weeks later opened a return saying she didnt like it and didn't want it anymore. So fine i waited until i got the item back to give her the return, so biggie. What i got was a small poly bag with just the cut out of label of the box the item was in. I messaged the buyer, After taking all the picture and document all that she sent back and contacted ebay just to give them a heads up, that she only returned the cut out label and showed her pictures as proof. I get a meassge back with all the nasty words you can think to call a person plus some things she said i can do with my private parts ( I had a good giggle). Called ebay and told them to read the meaage she sent got it in my favor the rep told me to not to do any refund and i would be getting a meassge from ebay in 24hrs that this case would be closed on my favor so i waited and within 24 hours i get a message to confirm (was surprised). and also her account was closed out. The funny thing is i got a message from a ebay user (total stranger) saying this person wants a refund plus shipping cost for that said item. I was like wtf lol so I replied back and said there is no purchase ID for that Item tied to your account for any refund to be opened call ebay and explain your situation (good luck trying to explain that bud lol). So I blocked that person and the rest is history and it's back to business. I tell you some people are just Out of their cotton pickin mind But I look at it as If there are no people like these then life would be bland because I did get a chuckle out of this one though.
Sorry to hear about the returns if it makes you feel better I just went through two weeks of hell. Starting two weeks ago last Monday with terrible back pain. That was effecting my ability to get out and source, then later I was having problems even listing. Went to Chiropractor Wednesday and again Friday and we couldn’t figure out why I was in so much pain until the rash showed up Sunday. I googled and figured out it was Shingles (I’m only 43). I went to the ER Sunday and spent the last 4 days bedridden. I had to temporarily close my eBay store all this week. Monday morning I had to have my wife call out at her job in order to do all the packages. I was laying on the couch and printing labels and FaceTiming her in our garage/warehouse. Took so long we missed our USPS pickup from our poach and my wife had to go drop them off. Feeling better now and turned my store back on today so hopefully I’ll be 100% on Monday but either way I can at least walk and stand and ship again. Shingles is no joke.
Wow! I’m sorry you had to deal with that. Just saw a tidbit on the news that Justin Beiber recently had face paralysis from shingles. Not a Beiber fan but scary stuff. Glad your feeling betters though!
Great point about not letting the return close and create a defect over such a small amount. Your time is worth more than the $6 and change you lost on the sale. It could have been multiple calls to eBay to solve that defect!
Good content, I had someone return an item reeking of cigarettes. Gave them the lowest possible return of 50%. Relisted for half of original price and it sold, not quite made while with fees but it was a glass half full situation.
Did you ever hear back from the 35.00 shipping guy? That's so bizarre. I've noticed a lot of the time, the buyer loses more money than its worth just for the return. I've found a lot of people open a return and never actually send it. They must realize the insanity involved.
I did not.
I apologize if this isn't 100% related… I shipped a camera item to a buyer USPS priority with signature and insurance and the buyer said they received it and they love the item and have used it. But USPS says it hasn't been delivered… which means I can't get my funds released. The buyer changed their story later and said they would pick it up after I filed a USPS inquiry. Is this some sort of clever scam? Why would they lie that they got the item when they didn't?
YES! No cancelations for me EVER (3 returns over the decades).
This week...2 cancelations.
1) They accidentally purchased an item that I sent an to them offer on & wanted to cancel (before I shipped)
2) Buyer purchased a medical book that had highlighter markings.
They found same book for less on Amazon with no markings & canceled before shipment
Both completely understandable BUT 2 cancels in 3 days of each other seemed suspicious 🤔 (even though it isn't).
Good Luck & Thanks for the info!!!
Last year I had a lady buy a pair of sandals from me. She opened a return, said they didn’t fit. Normal start.
Then she started messaging. “Why haven’t your refunded me?!” Took her a week to mail them, then another 3 days to arrive. Every day she messaged. Finally got them. They weren’t the sandals I sold her. Contacted eBay and they ruled in my favor and closed the case. The lady continued to ask me why I haven’t refunded her and never acknowledged that I received a different pair of shoes than the ones I sent. Never left negative feedback though. Then about two months later I get a message from someone claiming to be her daughter apologizing for her mothers behavior. Seems the mother had early dementia and had lots of problem buying stuff on eBay. I felt bad hearing that because I was stern with her when I received the wrong item back.
As you should have been. You had no way to know about what happened behind the scenes.
Oh nooooo! Wow...
Well, you had no way of knowing...
It's the beauty of a faceless transaction I guess u just don't know who your dealing with or what to believe
@@campcop9214 in the day and age of “my 3 year old bought it…” you are correct.
@@FlippinAintEasy yes I've had that one more than I care to remember, I've even seen this in buyers feedback when as a seller themselves they used the same silly excuse to cancel on there buyer....,still negative feedback for there trouble, karma's a bitch 😀
Good morning John, fortunately I've not had any crazy returns yet, ( knock wood) but as my business grows I'm sure they are coming lol. Thanks for another video, I'm learning from everyone of them.😸
oh, they will some and seem to be in 3's. Other resellers tend to be the worst since they know how to play the system with INAD returns.
I file an IC3 Report and a Police Report with my local PD and NEVER refund anything when I get a return that is NOT what I sent. Scammers rely on people not wanting to fight it. When you refund even partially they win and keep doing it. I refuse to play that game. Ebay has always had my back in these cases especially when I have the reports for proof. It has never hurt my sales.
SO AGREE JUST HAD A BUYER SAY SHE IS SENDING SOMETHING BACK 16$ STERLING SILVER LOCKET, I HAD GRTEAT PICTURES IT WAS VINTAGE GREAT PIECE. SHE IS WILLING TO PAY 12$ (GLOBAL ) FOR A 16$ NECKLACE! CRAZY. HAD THE JUST DIDNT LIKE IT THING TWICE THIS WEEK!
What is wrong with people? Jon, I'm sorry that you have to deal with these wacky customers! I had my fair shares as well
Always given good info!!!
Crazy stuff, man! I've been having issues with buyers more and more as well, especially returns. People are trying to scam more and more. I'm going to make a video about it but I really think that this economy is going to increase our return rates and scams
I had a lady return a blouse after she wore it on mother's day
I accepted the return and mentioned the shipping she paid was not being refunded she literally told me she was going to call the police in her town and file stealing charges against me
Of course I didn't refund the shipping and ebay had to pay it back and omg this was the worst return ever I almost had to lawyer up
Yeah I think alot of customers don't have notifications on or something, I get alot of buyers that send messages, I'll reply and they never respond from there.
Every couple of months I deal with a buyer who’s buying CPU’s from me, every single time he’s placing the orders to be under $200, to be delivered to the same address (home address, not a business) from a different eBay account, many times these accounts created in the same day, or a day apart, all of them are a few years old, every single time paid for under a different name. To the date he placed 19 orders from me, and eBay closed all of those accounts. Now every time I sell a cpu I check if is this buyer..
Hello, the other day I shipped out a couple of cards using eBay standard envelope to 2 different buyers. Both packages said delivered. 1 of the buyers msged me and said the tracking says delivered, but he didn’t get the envelope. The mailman handed him his mail too. He’s going to wait today to see if the letter shows up, after that I told him to contact his local usps with the tracking number to see if they could look into it. Do you know what happens if you ship out a item, gets scanned in as delivered, but was not received?
If it shows delivered you are fine. If the buyers asks again send the buyer the tracking number and yes suggest the buyer check with his local post office. If the tracking shows it was delivered, you are off the hook. But If after that, the buyer opens an "item not received case" provide the tracking again and reply to that, and call eBay. eBay will close the case in your favor if he opens a case as "item not received."
@@Miranda3730 Okay Thank you very much for that info!
You need to also click the report buyer radio button and select "buyer claimed an item was not received when tracking showed delivered". Ebay will protect you from any refund or unfavorable feedback, as long as you shipped on time + got a carrier scan the same day. Additionally, you aren't required to go back & forth through any messages with them.
@@ryanglaser5336 Thank you so much! I will do that! Thanks for the help!
@@ryanglaser5336 I couldn’t find the buyer radio button to report.
Great video! In a way your lucky that you only lost $6. It could have been much much worse. A lot of sellers don't have that 50% refund option either. I'm 100% going to take your advice not letting a return time out....I totally agree! Also, I like these type of video's about these nut job scammers....I want to be reminded they are out there on a regular basis so I don't let my guard down. Thanks again for this video...it was helpful!
To tell you the truth, most people are fine, but yes from time to time you will get the odd situation because you don't know who the frig is behind the screen lol, but usually your intuition helps you get the right outcomes, unless your a complete softy who thinks everyone is good then you'll be in trouble in this game.
@@campcop9214 Excellent advice!!! Thank you!
Apparently, top rated sellers will also be able to have this option of refunding 50%. Not sure when it starts.
Snap i had exactly same return description. On receipt of my return i discovered the buyer had swapped over parts of my sold item .ebay just refunded. My case went on for weeks i sent photos to show the difference between my return and my despatched item ...complete wast of time .
Jon, thank you for a very interesting video that brought a smile to my face throughout the entire time. First of all, your first story is quite common in my experiences. I am always perplexed why people will spend 30 or $40 to get a refund of $20. I have mentioned this many times on previous videos and it has happened to me numerous times before. As far as your second story is concerned, with that weirdo who sent you the long political rant, that guy is obviously not all there. And for him to send you back an empty envelope put him into the scammer category. You mentioned that he was from New York but was he from upstate? Or was he from one of the five boroughs? I would like a location if you don't mind I don't need the exact address just a rough idea. Lastly, I was very surprised and also very happy to see that eBay did take action and shut those bad accounts both down. Rock on and peace! √√√√√
Hey Joe. Glad i was able to make you smile! No this scanner had an Indiana address but claimed to own several homes in Vegas. But who knows anymore?
lmao over the B&D trimmer. They could have gone to Home Depot and bought a new one for all the money they paid on shipping! And I'd love to know where he got one cheaper than $17.99.
Had 3 returns in last week but haven't had any in months. All were "changed mind". I suspect the reason is a failing economy and people need cash. Many people are also being trained to keep items rather than return them.
I had a buyer this month threatening me to refund them their money or they will leave negative feedback and said they will not return item.. all this before they even opened up a return case??
I just don’t understand how ebay will allow a return request to even happen before an item is delivered.
@@FlippinAintEasy yes that's real silly, how is that possible 🤔
Some buyers like that behind the scenes approach as they think it's easier to intimidate the seller that way, they like to keep it on the low in the hope you gonna just bow down
Fill out the report buyer radio button link that they demanded a refund! That is feedback extortion, a policy violation and you aren't required to reply to that message. They won't open a return because that isn't their intent, they want to keep the item. You don't have to cave to any further threats & demands whatsoever at this point if you don't want to.
If that foreigner that made the purchase has enough time to start taking the time to research WHERE things are actually made and manufactured, he has WAAAAAAAAAAAY too much time on his hands. Why didn't he do that BEFORE he purchased it? It was not even my transaction but still makes my blood boil to hear the ridiculous excuses buyers have to back out of a purchase. Absolutely ridiculous. Thanks for the heads up Jon
Yes. It's the excuses that get to me.
I had an email from eBay a couple of weeks ago that was advertising for new sellers and stated “if something goes wrong, we will protect you”. Yeh right. It’s getting so bad. A friend of mine sent a parcel overseas and the buyer refused it due to the import tax. EBay found in the buyers favour. It’s crazy. I would not want to be a new seller right now as they are easy targets.
As far as I am aware if the buyer refuses delivery it is against eBay policy. This is per eBay policy, "Refusal of delivery voids the money back guarantee."
@@dansanfrisco As I thought to. I think the buyer took a case due to the import tax or something of that nature and eBay sided with the buyer.
@@rogenastyles9625 Refusing a duty is a violation of buyer protection, same as when a buyer returns to sender or orders to the wrong address- they are still on the hook for paying for the pizza. However, thst is contingent upon did you ship & upload valid tracking within your handling time? Was it properly scanned by the carrier the same day you shipped it? Did you use priority or first class intl (some countries there is a difference in the way they track)?
We recently sold a chrome Cadillac trim piece that fits the front of the hood. This was a multi quantity listing.
The buyer purchased 2 of them so I messaged him to ask if it was a mistake or did he really want 2 of the same item. He quickly replied YES. I shipped.
A week later we received an ebay messsge "wrong item sent". There were pictures included with arrows pointing to small chrome strips on both L&R that mount to the bumper.
I asked why he ordered something that connects to the hood, thinking there a 2 for the bumper, when the listing title clearly said hood. That is why we contacted him before shipping.
After a month passed, we received an unexpected package. After looking at the dimensions of the box I had a good guess. 2 chrome hood trims.
The address label was hand written with USPS retail postage for $30.
His mistake cost him $48 in postage. He did receive a small refund.
Question.
When these outside of ebay returns happen, what are we supposed to do about sales tax collected?
I assume the state gets to keep it?
This buyer was out an additional $10 for sales tax for a new total of $58.
I’m assuming you refunded him through the ebay system. If so the tax is returned by them.
@@FlippinAintEasy Yes. Refunded through eBay but no return request was ever opened.
He received a refund minus original shipping which made this a partial refund. My fees were deducted but I saw no mention of the sales tax he paid.
I have never had a return like that, wow. I guess a majority of collectible buyers are not scumbags. I've had returns but have always received my product back.
BTW your suggestion of never letting a return case run to the point where eBay has to step in is spot on. Don't listen to the reps. They are telling you to let the case run so they don't have to do any work on the case. They just want you off the phone and on to the next "number" in the queue. I am just disgusted with how eBay CS handle sellers with real questions and concerns.
@@dansanfrisco mostly because there mindset is sellers come, go and come again, buyers typically once pissed won't be back and that's how its always been. Nowadays with such diversity in the online world eBay shouldn't really still have that outdated arrogance but they do unfortunately
@@dansanfrisco Fixing a defect after the fact, post mortem, I doubt really fixes anything- they just cosmetically make the defect not visible to you; however, it's still there.
I used to sell metal and rock records. Almost everyone of the buyers was completely bonkers. I just got out of it.
eBay waisted your time and money
File for seller protection. You will win. You can't file until after you refund so you are now goid to gon.
I am so mad, I just got a return request for a damaged video game disc $100 rare game, I approved it as I have no choice. The woman then sent me a picture of the underside of the disk and it is totally trashed!! I sent a flawless disc, guess what after talking to her it sounds like her son is pulling a switcheroo. I am not one to be made a fool of and am so angry. In 21 yrs this has never happened. I called ebay of course they said when I get it back call them to report it is not the disc they sent me but I see it unlikely they will side with me as they know nothing or play dumb about the switcharoo scam. Pretty sure her son gave her his old unreadable disc and kept the good one. LIVID!! She also said this was "devastating" because it was for her sons birthday (not a child). Devastating? Can we say drama a bit? One of them is pulling a fast one and they are likely going to get a free game and I am going to be left with nothing. And they have 20+ days to ship it back?!! Thats how few returns I ever have, thats a rediculous time frame.
Yeah ebay's "let it alone" policy is ridiculous.
Lmfao sometimes we sell to some really unstable people
I think like you eluded to on case 1 some of these buyers clearly must think they will be getting a full refund and or a free return, I've had buyers send back or inquire whether I'll take back items that were dirt cheap in the first place that are just not worth returning, some I think will be just that much of a cheapskate with a getting back something is better than nothing mindset. Case 2 was just a complete wacko.
That sure is a head scratcher on that one in the messages and then just very unfortunate to send no item back with a adult drawing. Karma will get them and I hope it's sooner than later. Sales have slowed way down middle last month to this month until last night. I had sold like 7 things throughout the day.
What kind of message was that Jon?? ROTFL
Not one i was happy to get.
Nobody on the youtube community has touched on the biggest issue with returns on ebay, and that is service metrics. Once you start doing 15k - 20k a month you'll learn exactly what i'm talking about, it's designed to charge you an extra 5% in final value fees after you start selling so much because they know they have the hook in you. If a buyer lies about the return and you get too many INAD returns, ebay will charge you 5% more in final value fees, which is an increase of roughly 50%. They never remove them even when the buyer admits to it, hell I have ebay's staff writing me through their message system telling me it wouldn't affect me, yet it still is. They rarely ever remove INAD's when the buyer admits to lying about the return reason. Ebay themselves are terrible people, always trying to milk as many fees as possible out of sellers, while giving buyers the freedom to rip off whomever they want with no recourse.
I believe they recently upped it to 6%.
@@FlippinAintEasy My wife and I talked about this and that is where we draw the line. Right now when we buy stores out we separate our items based on high chance of return fraud and low return fraud, we list low return fraud items to try to keep the number below 2% I believe it is. When ebay decides to charge me an extra 6% because of their sub 50 feedback bidders that continually commit return fraud, I'll close my store ( have 400k worth of items now) and move them to amazon, I'm sure amazon will appreciate the hundreds in thousands of fee dollars they can make, that ebay will be losing due to their poor policies and the sellers always wrong motto. That's what pisses me off the most about it, is that Ebay lies, they do not remove defects from your service metrics eventually. I have at least 20 returns in the past 3 months where the buyer admits to return fraud, and ebay still doesn't remove it. Oh well, there are plenty of other sites that are run better that are more than willing to let me sell my inventory..I like ebay, I want to keep using ebay, but I will not tolerate them profiting off of fraud at my expense.
Do you know that Amazon has a metric when you send the buyer a message after they already requested a return in your return key performance indicator dashboard. They want easy button quiet returns. I don't think sending Ebay buyers "love notes" via the message system after they open a return can be a good idea, the algorithm may silently hold that against you as being difficult.
Since ebay likes to emulate Amazon it’s quite possible. I had a return request today for a used printer and they opened a return saying it doesn’t work (i had in the listing it needed new ink). I messaged them and asked them what was wrong with the printer. They messaged back that they couldn’t figure out to put the ink in.
Note that i think about it, ebay does seem to encourage communication with the buyer since a contact buyer option is available on the screen when approving a return.
These are ALL OF THE REASONS why I DO NOT TAKE RETURNS
The misconception is you can have a no returns policy and while that might keep some buyers from pursuing a return, if a buyer wants to they can open an INAD and you are forced to accept the return and all that comes with it.
@@FlippinAintEasy I don't really have that problem ever with returns but I am wondering if my items are pushed down further in searches because I don't use the returns policy. I just don't want buyers to be able to return something a month later just because they decided they don't want it now.
@@ericenloe8967 I’m certain it affects where your items appear in search as compared to your competition. Ebay states they want to create a positive buying experience and for that reason they promote free returns and free shipping over listings with business policies that aren’t buyer friendly.
Probably because eBay sends emails that state .. you want to return item ok!! It drives me crazy!!! Why does ebay advertise returns after sold!!!
I think you get the cake on crazy people that return stuff 😂😂 after a while it’s not even funny! Karma is guaranteed 🙏
Karma is a thing, 'whatever you throw will come back to you'
Lol he's blaming Trump and all.. 🤣
WTH with that translation?
My political views are mine business is business I'm here to make money not spread my views I do not have time for that
I am in the business of money 💰 🤑 💸