I tend to stand up for myself, it's the principle, not the $. For me, personally, I was stepped on most of my life, which is a long story. I'm getting tired of getting stepped on, and I have the patience to stand up for my principles. Though, at some point, for $5 or less, I would just cave. More than $5, I stand up.
The problem with just giving a partial is that this buyer/seller will continue to get away with it. He’s probably done it multiple times because they know they will always win
Just say no. I sold a parts and repair laptop to someone last month and while I was being thorough in my ad and said literally titled my listing with BROKEN in the beginning he combed through my listing to find some small thing that could be taken a different way and then ask for a discount a month later. I take it that he does this as a business practice to pad his bank account every month off of seller's back. I kept playing his game waiting out with slow messages waiting out until after 30 days from delivery which gives the seller a little bit more control. I asked him what about the laptop was wrong and what he was really asking for. He just messaged one word, "discount". Well why didn't he ask Ebay to step in to maybe have it returned to me? The reason is because he wants the laptop and it was a great deal. I'll fight a negative if he gives one. Take their bluff and be ok with a return. Also Ebay will also warn a buyer if they open up too many claims believe it or not. So this is why they fish for a refund and don't open up a case.
A couple months ago I sold a Pair of used Airpods that I bought for $12. I listed it for $80 even though I didn't test them, stated in my listing not tested. It sold and a couple weeks later the buyer says that one airpod won't link to his phone. He asked for a refund. I gave him a partial refund because I only spent $12 and it is easier and quicker for both parties. I made sure that the cost of the item was covered plus original shipping when I calculated the partial refund. Customer happy, seller happy.
I have to refund a printer that was damaged by USPS. EBay guy told me I only needed to refund the item cost and not the shipping cost. That doesn't seem right.
For me i would be like.... send item back and i will do a refund after inspection. If it isnt the way i sent it... then no refund. If he sends broken item chat ebay and let them know and you have the right to deny the refund.
Since I have very few sale because I am into vintage niche. Yesterday I did accept a partial refund and I wish I would have refuse. Next time I will film myself packaging and be clear about it in my description.
99% of the time I won't do partial refund. Always make costumer return the item. Any time a buyer request a partial refund, I always report them because it is against ebay policy for buyers to request a partial refund even if it might be merited. Use the 50% refund tool; and always report the buyer. If the buyer is a seller and they've been reported enough times; I'm sure eBay will ban their selling account.
You’ve given me to much info to work with. Lol original open refund and proceed through natural steps but now the threat of chargeback I’m opening an ic3 for mail fraud because he has pushed me too far. Easier to just give the $10. But it hurts everyone in the long run, too many asking for partial knowing they are getting over.
I don't have a simple answer. It depends on whether the customer has a valid complaint, whether the request is more do-able than wasting my time further if the complaint is facetious, and how reasonable it is money-wise. It also depends on what kind of mood I'm in and whether the customer strikes me as dishonest or obnoxious. It also depends on whether the item is fragile, in which case, a return is usually a non-starter because they won't pack it right and I'll get it back in pieces.
I know this is an old video so you might never see this message however if the person attempts to do a chargeback after they sent you a different item you can report mail fraud and credit card fraud
Interesting video big John. For smaller sellers it’s easy to do because you know personally that you went through that product and you know it was brand new when it left. When you have workers all that goes out the window so in my case no doubt about it they get the money back.
Jon, I enjoy yours and anyone else's scammer vids. It educates me on what to watch out for and think about what I would have done. I sell in the Antiques and Collectibles category and had a similar experience with an antique pocket watch. There's a proper way to pack pw's, and I pack them that way. I had just had the watch serviced and I always test right before shipping. The buyer claimed the watch arrived and wasn't running. And their watch guy would charge $50 to fix it. I knew if I had him send it back it would arrive in need of major repair. So I paid the blackmail and went on down the road.
I made a sale of $30 buyer told me my items wasn't as beautiful as my pictures he wanted a partial refund of $10. I said no if your not happy send it back and I'll refund your money. Buyer said he didn't have time to send them back and I did not commit to giving him $10. Who can guess what I got?? negative feedback. Wahoo!! so now having the deal with getting it removed done spent 30 minutes on the phone probably had to spend another 30 minutes because still having got it resolved yet and don't know if I ever will. All in all 10 bucks would have made all this go away with no negative feedback.But when you know the buyer's in the wrong he's just fishing as you described, its nothing but a slap in the face and I feel the need to fight back its in my nature to do so the same as yours. I hate to say we're fighting a losing battle my friend but I'm in it to the end.. peace out
The only time I would option 1 is if I know I did miss something and it was my mistake. Happened once and I was happy to refund $5 because it was my fault. I will always tell someone to return the item for a full refund if it's the same item and in the same condition. I will never do a partial If I did everything correctly. Just like you, I would make a video everytime someone tried to scam or or did scam. It's content for my channel but I also don't want to groom bad buyers into knowing how to circumvent the ebay system. I agree with what you did and I would do the same as you.
After a relatively quiet period, the 1st week in March was one return after another. Some were doesn't fit but most were defective scams. All of these items were in the $80-$120 range. I required all to be returned to be inspected. 3 were clearly scammers. All 3 sent back broken or different items. Another was a false defective that was prefect. Another from an honest buyer that did not protect the item and was broken during return. There are still 4 remaining returns unshipped. Another just showed up that I haven't looked at yet. The bad ones were reported including an affidavit. Also some 50% maximum partial refunds for damages incurred. I think the scams were premeditated from the beginning. These scammers know ebay is soft on buyers so they take advantage. I require all items to be returned for authentication by my own eyes in person. Each item usually has a unique hidden mark or similar identifier. I believe many of these wanna be scammers are just throwing these defective and not as described returns out there to see if they stick. Almost half of my returns this year were never returned and no refund issued. These are $100 plus or minus out of the buyers pocket. If I had a legitimate return, I would sure as hell return it for a refund.
I think it depends on the value of the item...if it is a $2000 antique then get that item back. If it is a $10 item then I would give them a partial refund.
@@FlippinAintEasy If I originally bought the item for say$60 then yes I would want the item back and would give a full refund. If I bought the item for only$10, then I would do a partial refund as my loss would be lessened.
I NEVER give a partial refund. I have them return it and I pay for the shipping, no excuse. That is extortion and I would report them to eBay. I know eBay is a buyer platform but sellers need a way to give negative feedback on buyers and you can accept the sale or not based on their feedback. eBay will never allow this, but it really needs to happen to keep sellers from being screwed. At some point eBay has to pony up and demonstrate they actually work for the seller! I will lose money to get my item back because I know the condition of them.
I had one just now. It all depends on how much item was. This item was for 33 pounds. Was easier to send a 5 pound refund. If it was a 500 pound item. I would have contested buyer and won👊🏼
Bad buyers who do such things often should be reported. Hope ebay take action and ban such buyers when many such incidents happened. Ebay always talk about a safe community.
Sounds like a "product switch" to me. Since you are having the item returned, inspect it and see if it has been switched and tell the community the buyer's name. eBay sellers can all work together by blocking further sales to this individual. I don't want to deal with this person if he is scamming sellers.
Great job, I can't stand people like this, and they need to be handled. I am currently taking one to small claims court for sending me back a different item for $849.95. Ebay automatically refunded them when the return arrived because they filed a SNAD. My appeals were denied more than 3 times and ebay wouldn't change their decision. I also offer free returns so I paid for their return shipping too.
might be an outlier but i recently got a rice cooker with a janky on/off button as in it wouldnt stay down in cook mode, took it up with the seller they offered 50% off the buy price came to $10 or around it. I was happy as it wasnt a dealbreaker as i just weighed it down and they didnt have to deal with the hassle of an unhappy customer then opening a return paying for a label etc. Guess it just comes down to the $ amount if its worth the fight. Tbh in your case maybe a partial would have been the better option just down to the $ to time/effort ratio. But i totally understand why you decided to fight it, as it could/does breed a buyer abuse mentality if that makes sense, where if a shakedown works once why not try it again.
SCAM!! I would casually remind him (and eBay) that you have sold x-amount of these in the past, all thoroughly examined and described, also referring to photos of item that you presented. No partial refund, have him send it back and as long as you as the seller are satisfied that it is the same item with all parts enclosed than a refund would be send. However, eBay needs to be aware of what the guy's trying to pull. They should be aware that you, as a reputable seller, would never pull a switch or sell anything less than as described and photographed. It's never a waste of time when your integrity is being challenged. Stand your ground and stand up to the 'threat' as your reputation as an honest seller is on the line. He might continue to try scams on others, but report him and block.
My opinion - Zero tolerance for buyer extortion. No dollar amount too small. Report the buyer. Yes, it takes valuable time - but eBay will not implement stronger controls over ANY problem if we don't speak up.
Make sure you block the buyer first. I've successfully called the buyer's bluff before by telling him to return the item if he's not happy. He never returned it so I knew nothing was wrong with it. I think the partial refund comes from Amazon sellers often from China that want please their customer at any cost even on a $8 bluetooth mouse. Once they gave me a full refund without asking for it.
Tell him to mail it back and if it’s the same one that you sent and go-pro’ed the packing of each piece, you will refund him. Otherwise, the go-pro video will be sent to eBay and no refund. I think if you accept returns, the return mailing fee will be on his nickel. That makes it even better.
I had a buyer recently claiming they had not got a confirmed tracked item, requested refund officially on a case, needless to say he lost. His feedback left for sellers was littered with at least 15 feedbacks thanking sellers for refunds for the same reason, he was reported. Sorry its a bit off topic but wanted to bring that one up
1st. I rarely do patial refunds unless i can confirm it was my mistake. I say send it back. I eat the cost. I make my challenges after the return. You have a savvy thief. You can file for seller protection and get your money back...That is winning. $10 was the cheapest way out but sometimes you just want them to work for it. We just had a buyer send back the wrong pair of sunglasses. They said oops, will get correct pair out. Ebay showed the item returned and did an utomated return after days... Even with a conversation with the buyer and Ebay rep that we were working out the correct return they refunded it. We filed for seller protection and were made whole.
I would reply back to buyer with - "I already gave you a partial refund on the original sale as I took a best offer which was less my asking price." If they continue to insist ask for a return. Once received take 50% off the refund.
The day you get it back I would open an IC3 case and connect it to the INAD through customer service before you refund him his 50% if you're going to not fight the INAD case That way when he does a charge back, eBay has the police report of fraud being committed with the credit card by the holder. That they can use as evidence in the charge back case. I have heard of charge backs that have not only resulted in the sellers favor, but resulted in the credit card account getting cancelled due to a police report in evidence.
Note the charge back in question that had the card removed was not an eBay related event it was in the hospitality industry. The hotel got a check from the credit card company to cover hours worked and alerting them to the fraudulent chargeback
I would have told him the item is clearly not what I had shipped to them and let them know if they file a chrageback I will file an IC3 claim for mail fraud.
I am not a regular seller. However, a friend of mine is and I have my own small business. I stopped the video to comment before you describe what you end up doing. I would issue the partial refund and block the buyer from making purchases in the future knowing that he was being deceptive and trying to get one over on you. After that I would look at it as done and over with and try not to think or worry about it anymore beyond that point even though I won't lie that would probably bother me for a day or so in the back of my head. I was looking through the comments before posting the comment and also agree that I would attempt to report the customer to Ebay. I would tell them I issued the partial refund because my reputation means more than the $10 they are requesting but that you have a detailed process of inspecting items and taking pictures before selling each item you list and that this buyer is not being truthful and attempting to get items for less than their fair value through gaming the system knowing most sellers don't want their reputation damaged by something like this.
I live my life based on principle. So in this case, since this buyer has already received the item, if they do a chargeback then you should be able to fight it as they did the chargeback while still having the item in hand. What if this was a $190 item and they were asking for $100 back? IT'S NOT THE AMOUNT, IT'S THE PRINCIPLE. Let them do their chargeback as everything is recorded in the ebay messages where this scammer admitted that they have the item in hand and they are trying to scam you out of more than 50% of what you sold it for while having the item in hand. Plus, if they do ship it back then they are losing out on $$$ out of their pockets for shipping back the item and therefore it's more cost effective for the buyer just to keep the item and have it as Lesson Learned.
I ONLY do partial refunds if I mess up. In your case, when I know they're scamming me I'll take the loss, make him return it then block him. He'd get blocked regardless but he would definitely return my ishh! Oh, then go buy something from him and do the same thing 😁
Great video. I do a partial refund if it's my fault or the item got damaged in transit because my packing wasn't good enough. In your case, you were right to fight that scammer. He was definitely shady with his first message hoping you'd just send $10 his way for him providing you with photos of his old clippers. 6:30 nothing to disinfect here ... it's the guy's hair on his old clippers. He was just wanting a new set for cheap. Cheers, Julien
As long as I am a smaller seller, and have the time to put towards the fight ... I will fight over any amount. When it gets to the point that dealing with a moron costs me money, then I'd send the dollars ... IF I can't draw out an extortion response from them. If they'll fall into that kind of web, then I'd wield that weapon and try to take them down.
stand your ground bro....there are yahoo's out there that need to be checked and selling used stuff on Ebay you will see more of them...thanks for the content my friend
No! I would have the buyer return item and refund cost for item, but keep the shipping costs and processing fee. I'd also contact ebay, like you did, before replying to buyer. The guy is obviously extorting you for money. Last I heard, that's illegal.
he gets zeroooooooooooooooooooooooooo and I will make eBay repair me for the damages if he returns the item just clarifying everything is in which you stated in this video is true.
Like many of your other reseller followers, I work too long and hard to just hand out partial refunds to people who want to take advantage of a system predominately rigged in favor of the buyers. I would just fight it and trust that the authorities will do the right thing for the person in this scenario that actually DID act in good faith. The guy clearly used the razor on himself or someone else in order to plant evidence that is false.
You did the right thing but take at least one digital photo of the item in hand with the shipping label when shipping the item. In some cases the items I've sold have been damaged in shipping. I know your trying to protect your store's respectable image and positive feedback and it only takes one photo to shut down the scammer.
I would tell the "buyer" that I accept free returns. Send it back. Then upon inspection as a top rated seller I would refund full purchase price only if it is the unit you sent. If he returns his old broken unit he gets refunded 1/2, blocked, and reported to ebay as a fraud. If he returns nothing he gets nothing. He sounds like an experienced scammer to me. Oh, and by the way...my price is $0. I do not do partial refunds. PERIOD!
Send it back. Tell him it's been ID so I will know if it's the same set. I don't believe it is at all and it sounds like a threat to get his $10. I'd contact eBay. I wouldn't touch the refund on this item.
If it's used that bad, then it might have head lice and ten dollars won't cover the cost of the treatment..A simple photo of what you shipped would shut them down.I've gone through this myself and never paid once and ebay mopped the floor with their lying crud!!!
If this guy is a scammer "put him on blast". If he sends you back a different item and does a charge back, let everyone know his "ebay account name". We need a scammer database.
Savage Pickers here. No partial refunds from us unless the item is damaged during shipping. Example being glassware etc. It’s a no win situation, but buyers who are unreasonable and demanding are just juvenile throwing their temper tantrum’s. We all know what happens when we reward temper tantrum’s. It happens over and over again. Sorry this happened to you. Take care.
I had a guy try to stiff me for $6.30 for some screws once and I told him that if they were not as described or wrong size ( as he claimed) then send them back ,but I would not just refund the money. I was sure that my description was complete and accurate as I had sold hundreds of these hardware items, instead of showing any photos to back up his claim or file for a return he decided to chide me with an email exclaiming what a big baby I was for fighting his arguments with these options instead of refunding him ,sight unseen on case, he then posted the same comment in his feedback! I called ebay and they sided with me plus removed the feedback, maybe the best morale builder is winning even the small cases.
WOW!!! When sellers SCAM othe sellers it just burns me. To demand a specific dollar amount or else. He knows how the game is played. He's essentially buying the defect for $10 from u. Karma will get him back.
If they do not sell and I KNOW they are lying I do not give in. However, if they are a seller as well I wait and bide my time for a month or so and then I have one of my buddy’s use one of their buying accounts and do the exact same thing back to them. On one occasion I even cut and paste their message to me back to them. Best way to get even with these buying scumbags is by giving them a taste of their own medicine.
I have sympathy for you, but so many sellers poorly pack items and inflate the condition of items. As a result, buyers complain and can’t be asked to send items back. The comments on here make me reluctant to buy things on eBay. For every scammer, there are ten good buyers dissatisfied about receiving a poorly packed item. Sellers need to improve packaging and not ship in an envelope with no bubble wrap. You experienced sellers need to complain about poor sellers as well scammer buyers. As a buyer of books and video games, I now expect crappy packaging from most eBay sellers. As a result, I have stopped buying on eBay.
Give them the refund and kill with kindness. If they have one iota of decency they should feel like a piece of trash. It really isn’t worth the time. Also depends on how much Money we’re talking about. Refund then block.
red flag for sure sounds like he had the same clipper as well. sounds illegitimate, I'd just stop messaging him personally. Deal with whatever he throws at me.
I tend to stand up for myself, it's the principle, not the $. For me, personally, I was stepped on most of my life, which is a long story. I'm getting tired of getting stepped on, and I have the patience to stand up for my principles. Though, at some point, for $5 or less, I would just cave. More than $5, I stand up.
The problem with just giving a partial is that this buyer/seller will continue to get away with it. He’s probably done it multiple times because they know they will always win
I wonder...did you check his listings to see if he listed it?
Just say no. I sold a parts and repair laptop to someone last month and while I was being thorough in my ad and said literally titled my listing with BROKEN in the beginning he combed through my listing to find some small thing that could be taken a different way and then ask for a discount a month later. I take it that he does this as a business practice to pad his bank account every month off of seller's back. I kept playing his game waiting out with slow messages waiting out until after 30 days from delivery which gives the seller a little bit more control. I asked him what about the laptop was wrong and what he was really asking for. He just messaged one word, "discount". Well why didn't he ask Ebay to step in to maybe have it returned to me? The reason is because he wants the laptop and it was a great deal. I'll fight a negative if he gives one. Take their bluff and be ok with a return. Also Ebay will also warn a buyer if they open up too many claims believe it or not. So this is why they fish for a refund and don't open up a case.
A couple months ago I sold a Pair of used Airpods that I bought for $12. I listed it for $80 even though I didn't test them, stated in my listing not tested. It sold and a couple weeks later the buyer says that one airpod won't link to his phone. He asked for a refund. I gave him a partial refund because I only spent $12 and it is easier and quicker for both parties. I made sure that the cost of the item was covered plus original shipping when I calculated the partial refund. Customer happy, seller happy.
I have to refund a printer that was damaged by USPS. EBay guy told me I only needed to refund the item cost and not the shipping cost. That doesn't seem right.
For me i would be like.... send item back and i will do a refund after inspection. If it isnt the way i sent it... then no refund. If he sends broken item chat ebay and let them know and you have the right to deny the refund.
Since I have very few sale because I am into vintage niche. Yesterday I did accept a partial refund and I wish I would have refuse. Next time I will film myself packaging and be clear about it in my description.
99% of the time I won't do partial refund. Always make costumer return the item. Any time a buyer request a partial refund, I always report them because it is against ebay policy for buyers to request a partial refund even if it might be merited. Use the 50% refund tool; and always report the buyer. If the buyer is a seller and they've been reported enough times; I'm sure eBay will ban their selling account.
You’ve given me to much info to work with. Lol original open refund and proceed through natural steps but now the threat of chargeback I’m opening an ic3 for mail fraud because he has pushed me too far. Easier to just give the $10. But it hurts everyone in the long run, too many asking for partial knowing they are getting over.
No parcel unless I know I goofed. Send it back in same as I shipped out.
I don't have a simple answer. It depends on whether the customer has a valid complaint, whether the request is more do-able than wasting my time further if the complaint is facetious, and how reasonable it is money-wise. It also depends on what kind of mood I'm in and whether the customer strikes me as dishonest or obnoxious. It also depends on whether the item is fragile, in which case, a return is usually a non-starter because they won't pack it right and I'll get it back in pieces.
I know this is an old video so you might never see this message however if the person attempts to do a chargeback after they sent you a different item you can report mail fraud and credit card fraud
Yes, however from my experience, after filing an IC3.gov fraud report, I do not hear anything back. So who knows?
I dont give partial refunds especially when it very minor stuff. Like you said some of them are resellers and want to increase their profit.
Interesting video big John. For smaller sellers it’s easy to do because you know personally that you went through that product and you know it was brand new when it left. When you have workers all that goes out the window so in my case no doubt about it they get the money back.
Jon, I enjoy yours and anyone else's scammer vids. It educates me on what to watch out for and think about what I would have done. I sell in the Antiques and Collectibles category and had a similar experience with an antique pocket watch. There's a proper way to pack pw's, and I pack them that way. I had just had the watch serviced and I always test right before shipping. The buyer claimed the watch arrived and wasn't running. And their watch guy would charge $50 to fix it. I knew if I had him send it back it would arrive in need of major repair. So I paid the blackmail and went on down the road.
I made a sale of $30 buyer told me my items wasn't as beautiful as my pictures he wanted a partial refund of $10. I said no if your not happy send it back and I'll refund your money. Buyer said he didn't have time to send them back and I did not commit to giving him $10. Who can guess what I got?? negative feedback. Wahoo!!
so now having the deal with getting it removed done spent 30 minutes on the phone probably had to spend another 30 minutes because still having got it resolved yet and don't know if I ever will. All in all 10 bucks would have made all this go away with no negative feedback.But when you know the buyer's in the wrong he's just fishing as you described, its nothing but a slap in the face and I feel the need to fight back its in my nature to do so the same as yours. I hate to say we're fighting a losing battle my friend but I'm in it to the end.. peace out
The only time I would option 1 is if I know I did miss something and it was my mistake. Happened once and I was happy to refund $5 because it was my fault. I will always tell someone to return the item for a full refund if it's the same item and in the same condition. I will never do a partial If I did everything correctly. Just like you, I would make a video everytime someone tried to scam or or did scam. It's content for my channel but I also don't want to groom bad buyers into knowing how to circumvent the ebay system. I agree with what you did and I would do the same as you.
After a relatively quiet
period, the 1st week in March was one return after another. Some were doesn't fit but most were defective scams. All of these items were in the $80-$120 range.
I required all to be returned to be inspected. 3 were clearly scammers. All 3 sent back broken or different items. Another was a false defective that was prefect. Another from an honest buyer that did not protect the item and was broken during return.
There are still 4 remaining returns unshipped. Another just showed up that I haven't looked at yet.
The bad ones were reported including an affidavit. Also some 50% maximum partial refunds for damages incurred.
I think the scams were premeditated from the beginning. These scammers know ebay is soft on buyers so they take advantage.
I require all items to be returned for authentication
by my own eyes in person.
Each item usually has a unique hidden mark or similar identifier.
I believe many of these wanna be scammers are just throwing these defective and not as described returns out there to see if they stick. Almost half of my returns this year were never returned and no refund issued. These are $100 plus or minus out of the buyers pocket.
If I had a legitimate return, I would sure as hell return it for a refund.
I don't do partial refunds period. Ebay will back you up
What if the item was "damage" ? Can you still say no to partial refund
I think it depends on the value of the item...if it is a $2000 antique then get that item back. If it is a $10 item then I would give them a partial refund.
What about a $100 item?
@@FlippinAintEasy If I originally bought the item for say$60 then yes I would want the item back and would give a full refund. If I bought the item for only$10, then I would do a partial refund as my loss would be lessened.
I NEVER give a partial refund. I have them return it and I pay for the shipping, no excuse. That is extortion and I would report them to eBay. I know eBay is a buyer platform but sellers need a way to give negative feedback on buyers and you can accept the sale or not based on their feedback. eBay will never allow this, but it really needs to happen to keep sellers from being screwed. At some point eBay has to pony up and demonstrate they actually work for the seller! I will lose money to get my item back because I know the condition of them.
I had one just now. It all depends on how much item was. This item was for 33 pounds. Was easier to send a 5 pound refund. If it was a 500 pound item. I would have contested buyer and won👊🏼
Bad buyers who do such things often should be reported. Hope ebay take action and ban such buyers when many such incidents happened. Ebay always talk about a safe community.
Sounds like a "product switch" to me. Since you are having the item returned, inspect it and see if it has been switched and tell the community the buyer's name. eBay sellers can all work together by blocking further sales to this individual. I don't want to deal with this person if he is scamming sellers.
Great job, I can't stand people like this, and they need to be handled. I am currently taking one to small claims court for sending me back a different item for $849.95. Ebay automatically refunded them when the return arrived because they filed a SNAD. My appeals were denied more than 3 times and ebay wouldn't change their decision. I also offer free returns so I paid for their return shipping too.
How did it go?
might be an outlier but i recently got a rice cooker with a janky on/off button as in it wouldnt stay down in cook mode, took it up with the seller they offered 50% off the buy price came to $10 or around it. I was happy as it wasnt a dealbreaker as i just weighed it down and they didnt have to deal with the hassle of an unhappy customer then opening a return paying for a label etc.
Guess it just comes down to the $ amount if its worth the fight. Tbh in your case maybe a partial would have been the better option just down to the $ to time/effort ratio. But i totally understand why you decided to fight it, as it could/does breed a buyer abuse mentality if that makes sense, where if a shakedown works once why not try it again.
i'm happy that you're making the fight, but of course that's really easy for me to say.
SCAM!! I would casually remind him (and eBay) that you have sold x-amount of these in the past, all thoroughly examined and described, also referring to photos of item that you presented. No partial refund, have him send it back and as long as you as the seller are satisfied that it is the same item with all parts enclosed than a refund would be send. However, eBay needs to be aware of what the guy's trying to pull. They should be aware that you, as a reputable seller, would never pull a switch or sell anything less than as described and photographed. It's never a waste of time when your integrity is being challenged. Stand your ground and stand up to the 'threat' as your reputation as an honest seller is on the line. He might continue to try scams on others, but report him and block.
That's one of my favorite brands I had mine for about 2 years best clippers out there
My opinion - Zero tolerance for buyer extortion. No dollar amount too small. Report the buyer. Yes, it takes valuable time - but eBay will not implement stronger controls over ANY problem if we don't speak up.
Please dont stop making videos like this....its a realty we all have to live with....we can all learn from this together!
Make sure you block the buyer first. I've successfully called the buyer's bluff before by telling him to return the item if he's not happy. He never returned it so I knew nothing was wrong with it. I think the partial refund comes from Amazon sellers often from China that want please their customer at any cost even on a $8 bluetooth mouse. Once they gave me a full refund without asking for it.
Tell him to mail it back and if it’s the same one that you sent and go-pro’ed the packing of each piece, you will refund him. Otherwise, the go-pro video will be sent to eBay and no refund.
I think if you accept returns, the return mailing fee will be on his nickel. That makes it even better.
I had a buyer recently claiming they had not got a confirmed tracked item, requested refund officially on a case, needless to say he lost. His feedback left for sellers was littered with at least 15 feedbacks thanking sellers for refunds for the same reason, he was reported. Sorry its a bit off topic but wanted to bring that one up
1st. I rarely do patial refunds unless i can confirm it was my mistake. I say send it back. I eat the cost. I make my challenges after the return. You have a savvy thief. You can file for seller protection and get your money back...That is winning. $10 was the cheapest way out but sometimes you just want them to work for it. We just had a buyer send back the wrong pair of sunglasses. They said oops, will get correct pair out. Ebay showed the item returned and did an utomated return after days... Even with a conversation with the buyer and Ebay rep that we were working out the correct return they refunded it. We filed for seller protection and were made whole.
Always make them work for it, is my motto.
I would reply back to buyer with - "I already gave you a partial refund on the original sale as I took a best offer which was less my asking price." If they continue to insist ask for a return. Once received take 50% off the refund.
The day you get it back I would open an IC3 case and connect it to the INAD through customer service before you refund him his 50% if you're going to not fight the INAD case That way when he does a charge back, eBay has the police report of fraud being committed with the credit card by the holder. That they can use as evidence in the charge back case. I have heard of charge backs that have not only resulted in the sellers favor, but resulted in the credit card account getting cancelled due to a police report in evidence.
Note the charge back in question that had the card removed was not an eBay related event it was in the hospitality industry. The hotel got a check from the credit card company to cover hours worked and alerting them to the fraudulent chargeback
I would have told him the item is clearly not what I had shipped to them and let them know if they file a chrageback I will file an IC3 claim for mail fraud.
I am not a regular seller. However, a friend of mine is and I have my own small business. I stopped the video to comment before you describe what you end up doing. I would issue the partial refund and block the buyer from making purchases in the future knowing that he was being deceptive and trying to get one over on you. After that I would look at it as done and over with and try not to think or worry about it anymore beyond that point even though I won't lie that would probably bother me for a day or so in the back of my head. I was looking through the comments before posting the comment and also agree that I would attempt to report the customer to Ebay. I would tell them I issued the partial refund because my reputation means more than the $10 they are requesting but that you have a detailed process of inspecting items and taking pictures before selling each item you list and that this buyer is not being truthful and attempting to get items for less than their fair value through gaming the system knowing most sellers don't want their reputation damaged by something like this.
Report him and tell him to return. Not much else to do. He will keep doing it.
Yeah no!! When i feel i am being scammed...the teeth and claws come out! Its not about the amount. How else are those scammers going to learn?!
I live my life based on principle. So in this case, since this buyer has already received the item, if they do a chargeback then you should be able to fight it as they did the chargeback while still having the item in hand. What if this was a $190 item and they were asking for $100 back? IT'S NOT THE AMOUNT, IT'S THE PRINCIPLE. Let them do their chargeback as everything is recorded in the ebay messages where this scammer admitted that they have the item in hand and they are trying to scam you out of more than 50% of what you sold it for while having the item in hand. Plus, if they do ship it back then they are losing out on $$$ out of their pockets for shipping back the item and therefore it's more cost effective for the buyer just to keep the item and have it as Lesson Learned.
I ONLY do partial refunds if I mess up. In your case, when I know they're scamming me I'll take the loss, make him return it then block him. He'd get blocked regardless but he would definitely return my ishh! Oh, then go buy something from him and do the same thing 😁
That’s always tempting but i couldn’t bring myself to do that. lol
Call his bluff. Its BS. I make no bones about it. You will sleep good
Thanks for the great advice,sorry to here you got scammed though. Never give in,fight the dirty baggers!
Great video. I do a partial refund if it's my fault or the item got damaged in transit because my packing wasn't good enough. In your case, you were right to fight that scammer. He was definitely shady with his first message hoping you'd just send $10 his way for him providing you with photos of his old clippers. 6:30 nothing to disinfect here ... it's the guy's hair on his old clippers. He was just wanting a new set for cheap.
Cheers,
Julien
As long as I am a smaller seller, and have the time to put towards the fight ... I will fight over any amount. When it gets to the point that dealing with a moron costs me money, then I'd send the dollars ... IF I can't draw out an extortion response from them. If they'll fall into that kind of web, then I'd wield that weapon and try to take them down.
stand your ground bro....there are yahoo's out there that need to be checked and selling used stuff on Ebay you will see more of them...thanks for the content my friend
No! I would have the buyer return item and refund cost for item, but keep the shipping costs and processing fee. I'd also contact ebay, like you did, before replying to buyer. The guy is obviously extorting you for money. Last I heard, that's illegal.
Lets go "eye for and eye" on this one.... Since hes a seller, buy something he sells and do the same to him. We all know your being hustled
I never give a partial refund.
he gets zeroooooooooooooooooooooooooo and I will make eBay repair me for the damages if he returns the item just clarifying everything is in which you stated in this video is true.
Like many of your other reseller followers, I work too long and hard to just hand out partial refunds to people who want to take advantage of a system predominately rigged in favor of the buyers. I would just fight it and trust that the authorities will do the right thing for the person in this scenario that actually DID act in good faith. The guy clearly used the razor on himself or someone else in order to plant evidence that is false.
You did the right thing but take at least one digital photo of the item in hand with the shipping label when shipping the item. In some cases the items I've sold have been damaged in shipping. I know your trying to protect your store's respectable image and positive feedback and it only takes one photo to shut down the scammer.
I would tell the "buyer" that I accept free returns. Send it back. Then upon inspection as a top rated seller I would refund full purchase price only if it is the unit you sent. If he returns his old broken unit he gets refunded 1/2, blocked, and reported to ebay as a fraud. If he returns nothing he gets nothing. He sounds like an experienced scammer to me. Oh, and by the way...my price is $0. I do not do partial refunds. PERIOD!
Buyers have the upper hand and they all know eBay will side with them no matter what
Send it back. Tell him it's been ID so I will know if it's the same set. I don't believe it is at all and it sounds like a threat to get his $10. I'd contact eBay. I wouldn't touch the refund on this item.
If I make the mistake. Offer partial refund. Otherwise return for refund. If they return something else. Report to Police, (USPS) then eBay.
If it's used that bad, then it might have head lice and ten dollars won't cover the cost of the treatment..A simple photo of what you shipped would shut them down.I've gone through this myself and never paid once and ebay mopped the floor with their lying crud!!!
Ebay needs to stop offering partial refunds. Problem solved. As sellers we would experience less buyer bullying.
If this guy is a scammer "put him on blast". If he sends you back a different item and does a charge back, let everyone know his "ebay account name".
We need a scammer database.
No partial refunds. tell him to send it back or kick rocks
Savage Pickers here. No partial refunds from us unless the item is damaged during shipping. Example being glassware etc. It’s a no win situation, but buyers who are unreasonable and demanding are just juvenile throwing their temper tantrum’s. We all know what happens when we reward temper tantrum’s. It happens over and over again. Sorry this happened to you. Take care.
I had a guy try to stiff me for $6.30 for some screws once and I told him that if they were not as described or wrong size ( as he claimed) then send them back ,but I would not just refund the money. I was sure that my description was complete and accurate as I had sold hundreds of these hardware items, instead of showing any photos to back up his claim or file for a return he decided to chide me with an email exclaiming what a big baby I was for fighting his arguments with these options instead of refunding him ,sight unseen on case, he then posted the same comment in his feedback! I called ebay and they sided with me plus removed the feedback, maybe the best morale builder is winning even the small cases.
Choose your battles is my policy
Buy something from him and return the favor.
WOW!!! When sellers SCAM othe sellers it just burns me. To demand a specific dollar amount or else. He knows how the game is played. He's essentially buying the defect for $10 from u. Karma will get him back.
If they do not sell and I KNOW they are lying I do not give in. However, if they are a seller as well I wait and bide my time for a month or so and then I have one of my buddy’s use one of their buying accounts and do the exact same thing back to them. On one occasion I even cut and paste their message to me back to them. Best way to get even with these buying scumbags is by giving them a taste of their own medicine.
Fight them on it don’t let them screw people
Stand our ground! Make the buyer work for it!
You need to know how much your time is worth, 10% is my max.
I have sympathy for you, but so many sellers poorly pack items and inflate the condition of items. As a result, buyers complain and can’t be asked to send items back. The comments on here make me reluctant to buy things on eBay. For every scammer, there are ten good buyers dissatisfied about receiving a poorly packed item. Sellers need to improve packaging and not ship in an envelope with no bubble wrap. You experienced sellers need to complain about poor sellers as well scammer buyers. As a buyer of books and video games, I now expect crappy packaging from most eBay sellers. As a result, I have stopped buying on eBay.
That’s fair. There are bad sellers out there for sure.
Stand your ground. A con is a con.
Give them the refund and kill with kindness. If they have one iota of decency they should feel like a piece of trash.
It really isn’t worth the time.
Also depends on how much Money we’re talking about.
Refund then block.
red flag for sure sounds like he had the same clipper as well. sounds illegitimate, I'd just stop messaging him personally. Deal with whatever he throws at me.