@@weeklydoseofgaming2254 way too many scammer accounts for that. Gave been doing it for only 4 months. And probably got git by atleast 20 phishing scams. Never once fell for them. But days later. Except for one they all have been banned. Or atleast deactivated. Even had one oh I hit the address. Can you please change it for me kinda scam. Kinda dumb. Unless you're huge and haven't started a new account recently. I dont think the bigger sellers even knows how prevalent they are. Most "sales"/ offers I've gotten are from scammers. Atleast I'm finally getting there it feels. Even if I'm a super tiny seller.
I film myself opening returns, and put the eBay item number on all products I send with a uv pen . eBay still side with the scammers when they send different item back . eBay are bad as the scammers.
@@SamsonTV also put a little disclaimer down bottom of your listing saying “ due to scammers , all my items have invisible to the naked eye security markings” . That’s should be enough to put any chancers off.
Fvck ebay decision making they really need to back off or pay us when something goes in the buyers favor,last time I checked we provide the goods to make ebay happen of course it's a double-edged sword it takes a buyer's but you can't buy s*** if there's nothing to buy .
I've been a reseller on poshmark for a few years and just started listing on eBay. I made my first sale yesterday so this was helpful & downright frightening that the outcome with a top rated seller was like this. What happens when your a brand new seller seems like no chance at all on your side.
I just started listening and all of sudden I sell like crazy in one day. All fraud! They want you to communicate outside of the eBay, texting, emailing. I am giving a month. Otherwise forget it!
This happened to me and is the reason I've decided to leave eBay. It's plagued with scammers, liars and thieves. I've been a seller since 1999. I've never seen it this bad. I sold a purse in pristine condition. Purse that was returned was absolute junk. Buyer shipped purse using her own label and never retrieved the one eBay sent her. On my end I'm assuming the purse had not been shipped. On eBay's end they think the buyer changed their mind since label was never printed. She never entered a tracking number. Purse was delivered to my PO Box without my knowledge. A note was left in my box which is how I found out it was delivered. Once I claimed the parcel and was scanned by the clerk buyer was notified it had been picked up. She immediately opened a claim that I never refunded her $$ The 2 day return window had expired and she was refunded by eBay. I appealed to no avail. Listing photos were proof enough of the original condition of the purse. Didn't matter they stuck to their decision. No seller protection anymore! Seller's beware! Better yet get the hell off of there.
I agree, I use ebay so much less, fact is I buy online so little anymore cuz of all the seller they and amazon could get rid of but refuse to cuz they would rather have the sale fee... so lame.. ebay gonna shoot themselves out of the saddle for sure next time be sure to have a few witnesses along willing to sign affidavits that state said item was indeed in returned package you opened, present at the time of opening", sad it's come to that.. video and document both, packaging then shipping, seal right on the spot at carrier, and when opening returns, have witnesses, sadly this is what it's come to as ebay is so shady anymore..
@@scottbartels8976 Not too much difference!I got scammed at the first time!anyway,Ebay'policy is the worst,i lost $450 for the scammer because ebay favorites the buyers.
How about accepting no returns? Wouldn't that fix that issue. I just recently started selling on eBay and accept no returns.Items are sold as is, no returns accepted.
I just had a buyer return an empty box instead of an iPhone 13. I took photos of the parcel on the scales before I sent it, which matched the weight on the post office receipt. I also took pictures of the returned parcel before opening showing the weight as a full 170g lighter. I did video myself opening the empty parcel but eBay said they cannot accept videos as evidence. I assumed they would find in the buyers favour after reading so many negative comments about eBay's seller protection. However, they found in my favour so no refund for the buyer. I also blacklisted the phone so the buyer couldn't use it. They paid £400 for a phone they now can't use and can't complain because they said they returned it 😂So take lots of photos before sending/opening people!
That happened to my husband. He sold an IPad and the scammer returned the exactly same IPad but broken. My husband being a honest person never thought about recording the whole process. Is a shame of people taking advantage of some of us that we are just trying to make a honest sale.😡
eBay don’t believe you ? .....if you say they different Sam ....they are different.....I’ve been selling buying since 2008 with a 100% feedback score .....I hate liars ...and I don’t lie .
sounds like you need to video the original packing delivery as well as the return unboxing. That way you have impenetrable case and if EBAY rules against you, you file a small claim in your local small claim court. EBAY will never show up to the local court date and you will win by default. In the event that they do send a rep, you will win the case because the judge will be able to see all the evidence.
I agree, I can only speculate on why they did this. In there words, they did this to lead sellers to report bad faith buyers instead. However I would rather the ability to both report & leave neg/neutral feedback.
@Allashuwa Beatz right! It doesn't make any sense to me perhaps seller started to get upset about the one-sidedness so they threw them a bone or something? I keep getting scammed buying items arriving not as described. Ebay let's me return them but I can't warn other people if I can't leave negative feedback. Furthermore when I'm purchasing I'm seeing somebody has 100% positive feedback but that's probably not the case. Because of this I had to stop buying.
I had read that a seller sold a Slow Cooker. "TH-cam" [Nic & Andrea Hills] Scammed. The buyer complained that it was not new and sent back an old well used model. The seller complained to ebay with lots of photos and documentation. However ebay basically informed the seller if the buyer returns a house brick to you we will still look in their favour [the buyer] Again just this morning he has had the same scamming issue.
Sadly I can already imagine that scammers can do the same. In other words, there's nothing stopping you from repacking package, resealing, etc. I'm literally in my first 30 days doing eBay...scammers make me nervous! 😓 It is a price of doing business, yes, but small businesses have such a thin line for profit. Thanks for the video! I'm really learning a lot! I'm an empty nester and learning from the beginning. It's fantastic to have your videos as reference!
Yeah, unfortunately that is probably what would happen. However I will still continue to record myself opening returns. Thanks for watching my videos 👍
Fantastic video. Thank you for sharing. Loved the vagueness of the eBay Staff member “Yes, you can try that.” I’m pretty sure they’d still charge you full listing fees too. eBay are so classy.
Sorry to hear that happened! Luckily it hasn't happened to me yet, but I know if I increase listings it's bound to happen one day. At least we can all add this buyer to our blocked buyer's list!
Yes unfortunately most sellers will experience this. All you can do is try to minimize the impact scammers have & don't let them discourage you from selling.
If recording a return opening I'd suggest recording close or reading out the tracking number on the postage label if it has one. This way you can prove it was received from buyer and they can't claim you repackaged another item to open.
I have been scammed in a similar way on facebook. I was tricked into issuing a refund for merchandise before I even got the merchandise back. Fortunately, most people are honest, but now I avoid posting expensive items only because it is not worth the stress and annoyance especially because no matter how much proof you have ebay will always side with the buyer.
Yes as they do check what weight it ship at vs the weight it came back as. Either way he has to call customer service directly and let th m know and argue with them.
@@mandymoore5774 They do look at tracking and look at weight if you claiming buyer sent something else back. I won cases that way a couple of times where a scammer buyer sent back a broken screen instead of the phone they purchased trying to keep phone and sent random broken parts back. I had his accounts shut down as well as safe and trust internal time actually call me which is rare and told me what they found out which they normally don’t for privacy reasons. Yes eBay claims not to use pictures, or weight, or other factors as proof would do no good. Learned over the years keep calling request supervisors and follow up and eventually you get someone that will actually look into details instead of can responses. I even won a case against a scammer and used his feedback as proof he was doing return fraud as he did similar to a couple others. That guy was slick as he spread out scams every few months.
Thank you for sharing, I haven’t yet started my eBay store as still setting up but it’s so too to know about all the possibilities that could happen and you give us great detail about what to do .👍
How to beat an eBay scammer at their own game. When they try to send you a package with fake products to get a refund, report to eBay that you never received it and also mention that you have suspicions that you're dealing with a spam buyer.
Maybe if there is no tracking however once i didnt receive a parcel so i assume it was lost in the post. I tried to get my money back but the seller won the case because they had a postage receipt. I was a noob at the time and could have had the decision reversed based on the fact that it was the postal service that was responsible for the lost item so ebay had no right really to come to their conclusion. I mean you can have all the receipts in the world but if the package isnt delivered i shouldnt have to bare that burdon. Ebay try it on big time. I am much more savvy now and always check their policy against any move i make with them now. Good luck out there everyone !
@@natmol1595 I actually did have something lost in the mail and after 2 months I told the seller and they sent me a new package. 6 months later I finally received the original package lol it was badly beaten up and the tracking never updated.
Sold a vintage camera & buyer returned a different body to the one I sent which had loads of faults. Had serial numbers of both the one I sold and the one I received - also filmed me opening the return. Didn’t matter ebay still sided with buyer. Seems impossible to fail as a scammer. I’m currently taking the buyer to small claims court knowing full well they have no evidence at all. Technically I’m taking his wife to court as it was her account but I don’t care.
That sux! Tell us his name and we can block him and think twice before we sell him anything. Unfortunately, EBay 99.9% of the time takes the easy wrong route and takes the scammers side.
I actually record me packing my items so I can prove what I sent plus any returns. I have successfully defended 6 of these with my packing and unpacking evidence. Also one rare case used it in a small claims court victory.
I know of a woman who made a police report in the jurisdiction of her scammer and Ebay suddenly became cooperative, and refunded her 100%. Video of you opening the package will help if they want it to, or they can just say it's inconclusive.
Long time ago I sold things on Ebay when it wasn't as bad, but now, I wouldn't want the problems you had. This is a different world today, there are people out there that make a lot of money scamming people like yourself and that is why I'm out. Good luck to you in the future and you've learned a good lesson, the next time you will be better prepaired to so you don't get scam.
Excellent, super important video and very helpful comments. I’m going to start filming when I package to sell, I’m going to use a UV pen, and I’m going to record when I open returns. I hate to spend all that time but eBay has gone downhill and it is necessary.
Sam: I got scammed by an Ebay buyer . I bought an item that from the Ebay buyer. The Ebay buyer changed my Shipping Address to his friend's address with my name on it. Ebay was helpful at all, and I wasn't able to get my money back!
7:00 "the condition changed" Wt... the condition never "changed", the item was never returned. So if ebay staffer goes to their kids school to pick them up and the school gives them a different child is it a case of, "oh sorry the condition of your child has changed, oh and by the way you need to pay this kids school fee's".
We had something similar happen to us. Buyer sent back a totally different item and when we contacted him, he told us that THATs the item we shipped him (no, not even close) and that he couldn't have possibly sent that item because he didn't even have one like that "in stock". He then asked if we had video of us opening the package to prove it. This being our first problem like that, we didn't. CLEARLY got scammed. We blocked the buyer and in the future, we will record all returns!
I have been starting to sell vintage band tour shirts from my past, which are going for a good amount of money (hundreds $$ per shirt) and I am super worried about some a-hole trying to pull this BS with me.
I would take it to the police and open a mail fraud/theft case against the scammer. And then give the police case number to ebay. They're going to look harder if the police are involved.
I’ve had a similar issue. A buyer bought 3 similar things from 3 different sellers including me. They tried returning another sellers item to me. I asked them to send pictures of the item they wanted to return highlighting the specific areas with problems. Long story short I sent pictures back comparing what they sent to listing photos and explained they were showing me something else.
Ebay protects the buyers and not the seller. I sold a iPhone 12 Pro Max. The buyer said they received the item with no phone in the box and then eBay said I owed them. A total ripoff. I will never sell with them again.
That scam seems like a lot of effort considering the net result is they’re exchanging one pair of jeans for a nicer pair of jeans. I swear some people just do this for entertainment. Sorry it happened to you.
Great video. I watched your video for new e-bay sellers which was also excellent. It sounds like e-bay doesn't take very good care of their sellers in multiple ways from the comments I have read. I have a lot to sell but am having second thoughts about using the e-bay platform.
It sucks. They also have to keep in mind the possibility that sellers can be trying to lie about buyers returning wrong items too, especially if there's bad blood. A lot of vindictive dishonest people out there on both sides. And Ebay is always going to not want to lose the buyer's business.
I've been a four time victim of Ebay INAD fraudulent returns. The answer is to sue Ebay so that the cost of their current INAD system exceeds the benefits. I agree that there needs to be a clearinghouse among sellers regarding bad buyers - a blacklist.
Good video Samson. My latest one was on a pair of shoes. The customer left a negative feedback that they were FAKE. Not being an expert on shoes i message the buyer to return the shoes for a complete refund. THEY DID NOT RETURN the shoes. Customer service at Ebay said they can not remove the feedback due to “the customer has a right to reflect their experience”. After digging into the buyer i found out that they sell the same brand of shoe! Ebay still won’t remove the negative feedback. UGHHHHH!
Damn that really sucks. Keep trying with both eBay & the buyer. If all else fails offer the buyer a partial refund in exchange for feedback revision & put it down as a loss.
Anyone have suggestions for what a seller can do to protect themselves from fake INAD claims other than just factoring in the average cost of these losses in pricing? Even adding Australia Post insurance appears to be ineffective for scams as it requires the recipient to take the damaged item to the Post Office for assessment and compensation. Have you worked out a method to protect yourself from this Samson, have you had any more of these or won any appeals? I've been looking for an answer to this tonight as I have a suspicious buyer who I'm sending a $500 item tomorrow. Now on alert I've double checked I'm covered against the common deceptions, but still haven't found a way to protect against a fake INAD and receiving some junk from the back of their shed in place of my actual item...as far as I can tell there's nothing stopping them from keeping the real item, sending back a used kitty litter tray and calling it a return. I was going to just insure it but found out that won't work. Any ideas comrades?
I'm looking for answers too, as someone just started a return on an item they claim doesn't work (I literally tested it a couple of days earlier). The only potential answers I've found are recording the unboxing and evidence of reporting it to the police
Sellers need to start filing police reports against these people. Show any evidence to the police instead of Ebay. Then give eBay the police report number. I have heard of eBay taking scams like this seriously when the law is involved. I would also tell the buyer I am filing a police report against them with their local police department since you have their name and address from the shipping label.
If it's not busy and its the USPS you can ask if you and open the item at there counter before you ship. USPS counter is under video surveillance also you can ask on a return item if you can open box at there counter, if USPS cooperates and the scammer sent you a damaged or different item all together you can file a report to the post master general. If the transaction is across state lines this is Mail Fraud which is a federal offense. I heard from some videos on TH-cam they had a small Post office that would help them.
I have been scammed 2 times so now on eBay I put that I don’t accept returns anymore even though it might look like ima scam people even thought I don’t I just can’t be getting scammed anymore and now I don’t accept returns just do that so you can solve one big problem right their
Your videos are awesome and very informative. I appreciate you sharing your experiences with us. You always motivate me to stay on my grind. It is very frustrating at times and never easy. Thanks for all you do!!
I document what the item looks like before packaging,what the package looks like on the USPS counter after I dropped it off,and I always box ship and use bubble wrap.
What if you sell an electronic item, and the buyer removes the parts from the inside to make some profit off the parts and then requests a refund because it is not “working”. What can I do to prevent myself from getting scammed like that??
only way to solve it is to stop useing ebay! i use mercari much better protection. if enough people would leave ebay then they would have to change there policy or go under
I imprint my merchandise with an invisible trademark (visible under a black light) and inform the scammer of such if he tries a switch. It has always stopped them.
Ebay protects buyer scammers, buyer scammers out number seller scammers by a million to one. Seller scammers are extremely rare, if there is a seller scammer, the buy will aways get their money back.
Just email the buyer in the future and say you have a video recorded opening of the the return (with the postman/courrier in view) and that you are obliged to inform them that you will be taking them to small claims..(mention this might effect their credit rating in the future aswell as having to foot the case fees)..even if you don't have this recording,i bet it would make more than a small percentage of buyers sweat it and maybe change their mind.
Even if case was closed you could have appealed the decision. Also it always depends on the customer rep when getting neg feedback removed. If one won't do it just wait a day and call back and try again.
Sorry this happened to you and it’s a lesson that we all need to consider as it can happen to any of us. Thank you for sharing the info as it’s important.
i don't sell alot but have 100% postitive feedback. I saw a few videos like yours...its frightening! When I sell now, I take a video of the label and me packing the box until it is taped shut. I wonder if you can add something to the return policy? Liek the buyer needs to video the unboxing process and supply pictures before sending back. Or if the outcome is against the seller, that you will pursue theft charges with a police report like a seller has done in the past?
I got through to an ebay rep' on the message service regarding 'untrue' negative feeback to request removal. I proved my point but still they refused to remove it and said it was 'the buyers experience'. I stated that untrue and false claim statements are against ebay policy however that fell on deaf ears. I had to phone ebay to have the untrue statement negative removed which this ebay rep' realised right away. I would recommend phoning ebay for similar requests.
Iam tired of eBay released item that have been sold and have no more and then it sale and I look every we’re for it then ck my eBay past sold item . Why why why
I have my first return heading to me now, I'll make should to video it. Do you think it helps to unbox it in front of someone like a post office employee or even a police officer at the station?
That sucks to hear. Thanks for sharing your story though. There's good people in this world and bad people. Clearly you had an experience with a very bad seed. Sending positive vibes and prayers your way.
I think if I ever start selling on eBay or anywhere else, I’m gonna record myself packaging the item and shipping it, and if I get a return record myself opening the package. I feel this would possibly be a good way to get enough evidence and avoid getting scammed by certain people.
Ebay sucks for seller protection. Looks like you have to document, video record every step, and almost sign your life away to get Ebay to be on your side. I would never sell anything on Ebay and it is only going to get worse. Good luck in your selling.
As a newer seller on eBay, I have watched many videos re eBay incl. several by ladies who closed down their resale business bc of the "quality of the buyers is just lower" (to quote one). Both cited harassment and scams. Worries me a bit but I will have to find out on my own just how bad it is or is not.
The only thing u can do in this particular situation is block & report the buyer. Doesn’t matter if u open the return, eBay still won’t credit the seller. They’ll always side w the buyer.
Funny how you have to jump through hoops to prove thing as a seller but the buyers dont have to. Thanks for the info. I have added him to my block buyers list too.
Thanks for this video. I just got a return request for a $550 item. Buyer has zero feedback but has been on Ebay for 3 years. I suspect a scam and to receive back something totally different that what I sold - so again, thanks for the recomendation to video the opening of the return. I most certainly will do this after mentioning it to the buyer in hopes of persuading him to not attempt to be fraudulent.
So learning to sell on OTHER PLATFORMS is the bestest way to stay prepared and avoid scammers on & IN ebay, no wonder people are LEAVING in droves from their site. Thanks for sharing your adventures in ripoff 101, lessons 👍💡
eBay only protects the buyer these days. I’m getting so sick of dealing with scammers and getting no help from eBay customer service. They just keep allowing it to happen. I sell antiques on ebay and I’m going to a different auction platform. Buyers buy something expensive wait until they receive the item then you get the funds, well part of it(minus the 12.9% that they take from the shipping too which is ridiculous!) then they wait til the last minute and file a return betting on the gamble that you don’t have the full amount paid that you never even got in the first place in your available balance (bc of the ebay fees) to facilitate the refund for a return then they refund the buyer and they get to keep the item. It’s ridiculous.
This reminds me to something similar that happened to a coworker and friend of mine not so long ago, we do not sell on ebay but we work as customer service agents on a luxury retail ecommerce company and we get scammers all the time, one day, my friend was assisting a customer regards a refund of a return the customer did, we have a policy that returns can take 10-15 business days, the customer was contacting us because it has been more than 15 business days already and she/he hasn't been refunded, normally, we agents do not refund the returns since this is the warehouse job but in some cases that the WH hasn't refunded we do provide the refund, my friend then was authorized to refund by a Sup and she did, days after, the warehouse informed that the customer never sent back the original item purchased but a notebook instead.
been selling on ebay since ebay was new. in the past two months i have gotten screwed by ebay. they lied to me about what to do about two returns. both of the buyers were scammers. they took the money back for the item, shipping and return shipping and I never received the items!!!!! i have called them numerous times and each time i get some foreign person who is so programmed it makes me sick! one of items was international. buyer paid 11.00 for shipping, and ebay took 30.00 for the return and i never received it.
You also want to carefully video your packaging the item, especially videoing the identifying characteristics of the item, and the address. Also buy a roll of the security tape that cannot be removed without destroying the tape.
Sellers need to make a list of the scammers and share with other sellers
Ye like casinos have a black list for card counters 👍
Share them addresses and it’s sicko mode time😈
I second that, seller fights back.
Make a national list of scammers, both seller and buyer and across all platforms not just Ebay
@@weeklydoseofgaming2254 way too many scammer accounts for that. Gave been doing it for only 4 months. And probably got git by atleast 20 phishing scams. Never once fell for them. But days later. Except for one they all have been banned. Or atleast deactivated. Even had one oh I hit the address. Can you please change it for me kinda scam. Kinda dumb. Unless you're huge and haven't started a new account recently. I dont think the bigger sellers even knows how prevalent they are. Most "sales"/ offers I've gotten are from scammers. Atleast I'm finally getting there it feels. Even if I'm a super tiny seller.
And also take their hands from them as well
I film myself opening returns, and put the eBay item number on all products I send with a uv pen . eBay still side with the scammers when they send different item back . eBay are bad as the scammers.
That's a good idea.
@@SamsonTV also put a little disclaimer down bottom of your listing saying “ due to scammers , all my items have invisible to the naked eye security markings” . That’s should be enough to put any chancers off.
Fvck ebay decision making they really need to back off or pay us when something goes in the buyers favor,last time I checked we provide the goods to make ebay happen of course it's a double-edged sword it takes a buyer's but you can't buy s*** if there's nothing to buy .
Oh, did you think ebay care?
but can't you only attach photos? how would you attach videos to customer support?
There are a lot of scammers on eBay, something needs to be done to protect the seller.
, sellers don't stand a chance th-cam.com/video/1Ep5d_iRXh4/w-d-xo.html
Favts
Insurance?
protect the buyer you mean
@@Farmer2492 no the seller
The two important things really are - Do not use ebay and do not use ebay.
Do not trust eBay buyers…period
I have an occasion where a seller canceled an item after it was bought and never got the money back. I always check their rating now before buying.
I've been a reseller on poshmark for a few years and just started listing on eBay. I made my first sale yesterday so this was helpful & downright frightening that the outcome with a top rated seller was like this. What happens when your a brand new seller seems like no chance at all on your side.
It's horrible how eBay has allowed customers to steal openly. Without any recourse for the seller. It's heartbreaking to me
I just started listening and all of sudden I sell like crazy in one day. All fraud! They want you to communicate outside of the eBay, texting, emailing. I am giving a month. Otherwise forget it!
This happened to me and is the reason I've decided to leave eBay. It's plagued with scammers, liars and thieves. I've been a seller since 1999. I've never seen it this bad. I sold a purse in pristine condition. Purse that was returned was absolute junk. Buyer shipped purse using her own label and never retrieved the one eBay sent her. On my end I'm assuming the purse had not been shipped. On eBay's end they think the buyer changed their mind since label was never printed. She never entered a tracking number. Purse was delivered to my PO Box without my knowledge. A note was left in my box which is how I found out it was delivered. Once I claimed the parcel and was scanned by the clerk buyer was notified it had been picked up. She immediately opened a claim that I never refunded her $$ The 2 day return window had expired and she was refunded by eBay. I appealed to no avail. Listing photos were proof enough of the original condition of the purse. Didn't matter they stuck to their decision. No seller protection anymore! Seller's beware! Better yet get the hell off of there.
Is there an alternative platform?
@@Kahleeb. Could try out Mercari
I agree, I use ebay so much less, fact is I buy online so little anymore cuz of all the seller they and amazon could get rid of but refuse to cuz they would rather have the sale fee... so lame.. ebay gonna shoot themselves out of the saddle for sure
next time be sure to have a few witnesses along willing to sign affidavits that state said item was indeed in returned package you opened, present at the time of opening", sad it's come to that.. video and document both, packaging then shipping, seal right on the spot at carrier, and when opening returns, have witnesses, sadly this is what it's come to as ebay is so shady anymore..
@@scottbartels8976 Not too much difference!I got scammed at the first time!anyway,Ebay'policy is the worst,i lost $450 for the scammer because ebay favorites the buyers.
How about accepting no returns? Wouldn't that fix that issue. I just recently started selling on eBay and accept no returns.Items are sold as is, no returns accepted.
I just had a buyer return an empty box instead of an iPhone 13. I took photos of the parcel on the scales before I sent it, which matched the weight on the post office receipt. I also took pictures of the returned parcel before opening showing the weight as a full 170g lighter. I did video myself opening the empty parcel but eBay said they cannot accept videos as evidence. I assumed they would find in the buyers favour after reading so many negative comments about eBay's seller protection. However, they found in my favour so no refund for the buyer. I also blacklisted the phone so the buyer couldn't use it. They paid £400 for a phone they now can't use and can't complain because they said they returned it 😂So take lots of photos before sending/opening people!
That happened to my husband. He sold an IPad and the scammer returned the exactly same IPad but broken. My husband being a honest person never thought about recording the whole process. Is a shame of people taking advantage of some of us that we are just trying to make a honest sale.😡
That’s a good idea to record yourself opening up returns.
I definitely recommend it.
eBay don’t believe you ? .....if you say they different Sam ....they are different.....I’ve been selling buying since 2008 with a 100% feedback score .....I hate liars ...and I don’t lie .
@@RumpleXStiltXSkin Doesn't matter. Not real evidence. You could just have re-wrapped it.
sounds like you need to video the original packing delivery as well as the return unboxing. That way you have impenetrable case and if EBAY rules against you, you file a small claim in your local small claim court. EBAY will never show up to the local court date and you will win by default. In the event that they do send a rep, you will win the case because the judge will be able to see all the evidence.
record with a witness, both ways sending and receiving? specially big ticket stuff... yessir make a habit out of it..
I really think eBay removing the ability to leave negative buyer feedback was a huge step backwards, do you know why they did this?
I agree, I can only speculate on why they did this. In there words, they did this to lead sellers to report bad faith buyers instead. However I would rather the ability to both report & leave neg/neutral feedback.
There needs to be a scammer list..by remember you can file a fraud report at their hometown police dept!
@Allashuwa Beatz right! It doesn't make any sense to me perhaps seller started to get upset about the one-sidedness so they threw them a bone or something? I keep getting scammed buying items arriving not as described. Ebay let's me return them but I can't warn other people if I can't leave negative feedback. Furthermore when I'm purchasing I'm seeing somebody has 100% positive feedback but that's probably not the case. Because of this I had to stop buying.
I mark the comment as positive and still leave a negative comment for other sellers to see
I'm really rethinking selling anymore on Ebay. It seems ebay almost always sides for the scamming buyer.
This also happens too often with Amazon. I stopped selling on Amazon because they do the same thing with buyers.
I had read that a seller sold a Slow Cooker. "TH-cam" [Nic & Andrea Hills] Scammed.
The buyer complained that it was not new and sent back an old well used model. The seller complained to ebay with lots of photos and documentation. However ebay basically informed the seller if the buyer returns a house brick to you we will still look in their favour [the buyer] Again just this morning he has had the same scamming issue.
Sadly I can already imagine that scammers can do the same. In other words, there's nothing stopping you from repacking package, resealing, etc. I'm literally in my first 30 days doing eBay...scammers make me nervous! 😓
It is a price of doing business, yes, but small businesses have such a thin line for profit. Thanks for the video! I'm really learning a lot! I'm an empty nester and learning from the beginning. It's fantastic to have your videos as reference!
Yeah, unfortunately that is probably what would happen. However I will still continue to record myself opening returns. Thanks for watching my videos 👍
Recording opening a return can make some good TH-cam content; however, that's about it.
Wow! What a shame! But at least you did get the negative feedback removed.
Thank you for Sharing this with us 🙂
Yes it is important to take the positives from situations like this 👍
Fantastic video. Thank you for sharing. Loved the vagueness of the eBay Staff member “Yes, you can try that.” I’m pretty sure they’d still charge you full listing fees too. eBay are so classy.
Thanks for watching!
Sorry to hear that happened! Luckily it hasn't happened to me yet, but I know if I increase listings it's bound to happen one day. At least we can all add this buyer to our blocked buyer's list!
Yes unfortunately most sellers will experience this. All you can do is try to minimize the impact scammers have & don't let them discourage you from selling.
If recording a return opening I'd suggest
recording close or reading out the tracking number on the postage label if it has one. This way you can prove it was received from buyer and they can't claim you repackaged another item to open.
Good advice.
I have been scammed in a similar way on facebook. I was tricked into issuing a refund for merchandise before I even got the merchandise back. Fortunately, most people are honest, but now I avoid posting expensive items only because it is not worth the stress and annoyance especially because no matter how much proof you have ebay will always side with the buyer.
The best way to beat the scammer is the get the weight of the item you shipped and compare to the item the buyer shipped. 💥 bam 💥 busted.
Yes as they do check what weight it ship at vs the weight it came back as. Either way he has to call customer service directly and let th m know and argue with them.
eBay doesn’t care if the weight is off.
@@mandymoore5774 They do look at tracking and look at weight if you claiming buyer sent something else back. I won cases that way a couple of times where a scammer buyer sent back a broken screen instead of the phone they purchased trying to keep phone and sent random broken parts back. I had his accounts shut down as well as safe and trust internal time actually call me which is rare and told me what they found out which they normally don’t for privacy reasons.
Yes eBay claims not to use pictures, or weight, or other factors as proof would do no good. Learned over the years keep calling request supervisors and follow up and eventually you get someone that will actually look into details instead of can responses. I even won a case against a scammer and used his feedback as proof he was doing return fraud as he did similar to a couple others. That guy was slick as he spread out scams every few months.
@@thetechgenie7374 only now (July 25 2022) saw your post. I'm very grateful for your input...very helpful. 👍 👌
I am a new seller, and I didn't think about recording the opening. I just thought there was nothing I could do. Thank you for sharing
So, the creep scams you AND leaves you negative feedback.
Yap, society
Thank you for sharing, I haven’t yet started my eBay store as still setting up but it’s so too to know about all the possibilities that could happen and you give us great detail about what to do .👍
Glad it was helpful! Best of luck selling on eBay.
How to beat an eBay scammer at their own game. When they try to send you a package with fake products to get a refund, report to eBay that you never received it and also mention that you have suspicions that you're dealing with a spam buyer.
Maybe if there is no tracking however once i didnt receive a parcel so i assume it was lost in the post.
I tried to get my money back but the seller won the case because they had a postage receipt.
I was a noob at the time and could have had the decision reversed based on the fact that it was the postal service that was responsible for the lost item so ebay had no right really to come to their conclusion.
I mean you can have all the receipts in the world but if the package isnt delivered i shouldnt have to bare that burdon.
Ebay try it on big time. I am much more savvy now and always check their policy against any move i make with them now.
Good luck out there everyone !
@@natmol1595 I actually did have something lost in the mail and after 2 months I told the seller and they sent me a new package. 6 months later I finally received the original package lol it was badly beaten up and the tracking never updated.
Sold a vintage camera & buyer returned a different body to the one I sent which had loads of faults.
Had serial numbers of both the one I sold and the one I received - also filmed me opening the return.
Didn’t matter ebay still sided with buyer. Seems impossible to fail as a scammer.
I’m currently taking the buyer to small claims court knowing full well they have no evidence at all.
Technically I’m taking his wife to court as it was her account but I don’t care.
That sux! Tell us his name and we can block him and think twice before we sell him anything. Unfortunately, EBay 99.9% of the time takes the easy wrong route and takes the scammers side.
Yeah definitely frustrating. His username is "brodericel-0"
@@SamsonTV Thanks
I actually record me packing my items so I can prove what I sent plus any returns. I have successfully defended 6 of these with my packing and unpacking evidence. Also one rare case used it in a small claims court victory.
I’m going to start doing that.
I know of a woman who made a police report in the jurisdiction of her scammer and Ebay suddenly became cooperative, and refunded her 100%. Video of you opening the package will help if they want it to, or they can just say it's inconclusive.
Long time ago I sold things on Ebay when it wasn't as bad, but now, I wouldn't want the problems you had. This is a different world today, there are people out there that make a lot of money scamming people like yourself and that is why I'm out. Good luck to you in the future and you've learned a good lesson, the next time you will be better prepaired to so you don't get scam.
Excellent, super important video and very helpful comments. I’m going to start filming when I package to sell, I’m going to use a UV pen, and I’m going to record when I open returns. I hate to spend all that time but eBay has gone downhill and it is necessary.
Sam: I got scammed by an Ebay buyer . I bought an item that from the Ebay buyer. The Ebay buyer changed my Shipping Address to his friend's address with my name on it.
Ebay was helpful at all, and I wasn't able to get my money back!
7:00 "the condition changed" Wt... the condition never "changed", the item was never returned. So if ebay staffer goes to their kids school to pick them up and the school gives them a different child is it a case of, "oh sorry the condition of your child has changed, oh and by the way you need to pay this kids school fee's".
Very true.
Exactly
We had something similar happen to us. Buyer sent back a totally different item and when we contacted him, he told us that THATs the item we shipped him (no, not even close) and that he couldn't have possibly sent that item because he didn't even have one like that "in stock". He then asked if we had video of us opening the package to prove it. This being our first problem like that, we didn't. CLEARLY got scammed. We blocked the buyer and in the future, we will record all returns!
I have been starting to sell vintage band tour shirts from my past, which are going for a good amount of money (hundreds $$ per shirt) and I am super worried about some a-hole trying to pull this BS with me.
I would take it to the police and open a mail fraud/theft case against the scammer. And then give the police case number to ebay. They're going to look harder if the police are involved.
I’ve had a similar issue. A buyer bought 3 similar things from 3 different sellers including me. They tried returning another sellers item to me. I asked them to send pictures of the item they wanted to return highlighting the specific areas with problems. Long story short I sent pictures back comparing what they sent to listing photos and explained they were showing me something else.
Just another reason why I don’t listen on eBay. To many scams to many fees. It’s just not worth it;
Take your case to the police department. This is fraud, maybe even mail fraud.
The buyer has probably done this before and will do it again.
lol police won't give 2 shits anymore than ebay does considering that while it is fruad it's also still petty theft.
Ebay protects the buyers and not the seller. I sold a iPhone 12 Pro Max. The buyer said they received the item with no phone in the box and then eBay said I owed them. A total ripoff. I will never sell with them again.
That scam seems like a lot of effort considering the net result is they’re exchanging one pair of jeans for a nicer pair of jeans. I swear some people just do this for entertainment. Sorry it happened to you.
Yeah, it's really bizarre. I am thinking they brought the first pair in the wrong size and couldn't return them.
Great video. I watched your video for new e-bay sellers which was also excellent. It sounds like e-bay doesn't take very good care of their sellers in multiple ways from the comments I have read. I have a lot to sell but am having second thoughts about using the e-bay platform.
It sucks. They also have to keep in mind the possibility that sellers can be trying to lie about buyers returning wrong items too, especially if there's bad blood. A lot of vindictive dishonest people out there on both sides. And Ebay is always going to not want to lose the buyer's business.
Thats why I think its important to view their profile. How long its been running and what is left as feedback from them and from the sellers.
Love ur accent!! Bomb videos across the whole channel! Sorry bout this buyer 🤦🏻♂️❤️
Cheers man! So glad you are enjoying the vids 👍👊
I've been a four time victim of Ebay INAD fraudulent returns. The answer is to sue Ebay so that the cost of their current INAD system exceeds the benefits. I agree that there needs to be a clearinghouse among sellers regarding bad buyers - a blacklist.
Thanks for sharing mate 🤜🏽🤛🏽
Good video Samson. My latest one was on a pair of shoes. The customer left a negative feedback that they were FAKE. Not being an expert on shoes i message the buyer to return the shoes for a complete refund. THEY DID NOT RETURN the shoes. Customer service at Ebay said they can not remove the feedback due to “the customer has a right to reflect their experience”. After digging into the buyer i found out that they sell the same brand of shoe! Ebay still won’t remove the negative feedback. UGHHHHH!
Damn that really sucks. Keep trying with both eBay & the buyer. If all else fails offer the buyer a partial refund in exchange for feedback revision & put it down as a loss.
Anyone have suggestions for what a seller can do to protect themselves from fake INAD claims other than just factoring in the average cost of these losses in pricing?
Even adding Australia Post insurance appears to be ineffective for scams as it requires the recipient to take the damaged item to the Post Office for assessment and compensation.
Have you worked out a method to protect yourself from this Samson, have you had any more of these or won any appeals?
I've been looking for an answer to this tonight as I have a suspicious buyer who I'm sending a $500 item tomorrow. Now on alert I've double checked I'm covered against the common deceptions, but still haven't found a way to protect against a fake INAD and receiving some junk from the back of their shed in place of my actual item...as far as I can tell there's nothing stopping them from keeping the real item, sending back a used kitty litter tray and calling it a return.
I was going to just insure it but found out that won't work.
Any ideas comrades?
I'm looking for answers too, as someone just started a return on an item they claim doesn't work (I literally tested it a couple of days earlier). The only potential answers I've found are recording the unboxing and evidence of reporting it to the police
Sellers need to start filing police reports against these people. Show any evidence to the police instead of Ebay. Then give eBay the police report number. I have heard of eBay taking scams like this seriously when the law is involved. I would also tell the buyer I am filing a police report against them with their local police department since you have their name and address from the shipping label.
Sorry this happened to such an honest seller. Your videos are great thanks for sharing
Thankyou! I appreciate the support.
If it's not busy and its the USPS you can ask if you and open the item at there counter before you ship. USPS counter is under video surveillance also you can ask on a return item if you can open box at there counter, if USPS cooperates and the scammer sent you a damaged or different item all together you can file a report to the post master general. If the transaction is across state lines this is Mail Fraud which is a federal offense. I heard from some videos on TH-cam they had a small Post office that would help them.
I'm the US, I just a submit a BBB complaint when I get scammed on eBay. I send the BBB my proof and eBay refunds me usually the same day.
If you’ve got the buyers address then it’s time to mask up, catch a plane and go goblin mode😈
I have been scammed 2 times so now on eBay I put that I don’t accept returns anymore even though it might look like ima scam people even thought I don’t I just can’t be getting scammed anymore and now I don’t accept returns just do that so you can solve one big problem right their
Your videos are awesome and very informative. I appreciate you sharing your experiences with us. You always motivate me to stay on my grind. It is very frustrating at times and never easy. Thanks for all you do!!
Thanks! So glad you find my videos helpful 👍
You have to record the return from the moment the post person delivers it to your hands and record unbroken while you open it....or it is useless.
I document what the item looks like before packaging,what the package looks like on the USPS counter after I dropped it off,and I always box ship and use bubble wrap.
What if you sell an electronic item, and the buyer removes the parts from the inside to make some profit off the parts and then requests a refund because it is not “working”. What can I do to prevent myself from getting scammed like that??
Sounds like eBay doesn’t do anything to protect their sellers.
only way to solve it is to stop useing ebay! i use mercari much better protection. if enough people would leave ebay then they would have to change there policy or go under
They never have had sellers back. What's new ?
Would not accepting returns help?
I imprint my merchandise with an invisible trademark (visible under a black light) and inform the scammer of such if he tries a switch. It has always stopped them.
Ebay protects buyer scammers, buyer scammers out number seller scammers by a million to one. Seller scammers are extremely rare, if there is a seller scammer, the buy will aways get their money back.
Just email the buyer in the future and say you have a video recorded opening of the the return (with the postman/courrier in view) and that you are obliged to inform them that you will be taking them to small claims..(mention this might effect their credit rating in the future aswell as having to foot the case fees)..even if you don't have this recording,i bet it would make more than a small percentage of buyers sweat it and maybe change their mind.
i just made a pay in ebay and i see this..... ............ so what can i do now?
Informative video mate, bummer you got scammed but good to see you’re all over it and being thorough with handling it. 👌
Cheers man, yeah it's definitely unfortunate but all you can do is learn from it.
Even if case was closed you could have appealed the decision. Also it always depends on the customer rep when getting neg feedback removed. If one won't do it just wait a day and call back and try again.
That is horrible!! Ebay let that person steal from you. That's a lot of money to be out of. Thank you for sharing this information
Sorry this happened to you and it’s a lesson that we all need to consider as it can happen to any of us. Thank you for sharing the info as it’s important.
Very true, lesson learned.
What I’ve heard some are doing is calling the police in the buyers area and placing a police report.
Mail fraud to be exact!
Why do you accept returns specifically on clothing?
All thanks to derry tools 🔒 on instagram he help me get my free stuff successful without no delay
i don't sell alot but have 100% postitive feedback. I saw a few videos like yours...its frightening! When I sell now, I take a video of the label and me packing the box until it is taped shut. I wonder if you can add something to the return policy? Liek the buyer needs to video the unboxing process and supply pictures before sending back. Or if the outcome is against the seller, that you will pursue theft charges with a police report like a seller has done in the past?
I got through to an ebay rep' on the message service regarding 'untrue' negative feeback to request removal.
I proved my point but still they refused to remove it and said it was 'the buyers experience'.
I stated that untrue and false claim statements are against ebay policy however that fell on deaf ears.
I had to phone ebay to have the untrue statement negative removed which this ebay rep' realised right away.
I would recommend phoning ebay for similar requests.
Iam tired of eBay released item that have been sold and have no more and then it sale and I look every we’re for it then ck my eBay past sold item . Why why why
Very helpful and informative video. Thank you!!
Glad it was helpful!
I have my first return heading to me now, I'll make should to video it. Do you think it helps to unbox it in front of someone like a post office employee or even a police officer at the station?
I don't think that would be necessary, however 100% record yourself opening the return.
Thanks for your advices, bro. Your tips and information are very useful, keep going!
Cheers man! Glad you find the videos useful.
Send high dollar items with signature confirmation. Beware sometimes a buyer might be in cahoots with the mail carrier. Though rare it happens.
That sucks to hear. Thanks for sharing your story though. There's good people in this world and bad people. Clearly you had an experience with a very bad seed. Sending positive vibes and prayers your way.
Your efforts to assist us are greatly appreciated...
Thanks
My pleasure!
Block that buyer. Thank you for the heads up.
Awesome content
great delivery
I think if I ever start selling on eBay or anywhere else, I’m gonna record myself packaging the item and shipping it, and if I get a return record myself opening the package. I feel this would possibly be a good way to get enough evidence and avoid getting scammed by certain people.
Ebay sucks for seller protection. Looks like you have to document, video record every step, and almost sign your life away to get Ebay to be on your side. I would never sell anything on Ebay and it is only going to get worse. Good luck in your selling.
Thanks for sharing this information. I’m sorry you were scammed and yes Ebay have a lot to answer for.
Is it possible they bought two pairs of jeans and meant to return the other pair but mistook it for your pair somehow? I could see that happening
eBay can be an awful place sometimes.
As a newer seller on eBay, I have watched many videos re eBay incl. several by ladies who closed down their resale business bc of the "quality of the buyers is just lower" (to quote one). Both cited harassment and scams. Worries me a bit but I will have to find out on my own just how bad it is or is not.
Was the package weight different from what you sent ?
The only thing u can do in this particular situation is block & report the buyer. Doesn’t matter if u open the return, eBay still won’t credit the seller. They’ll always side w the buyer.
Funny how you have to jump through hoops to prove thing as a seller but the buyers dont have to. Thanks for the info. I have added him to my block buyers list too.
Yeah, that's the way it goes, unfortunately. You have to do everything 100% right to even have a fighting chance of winning a case against a buyer.
Thanks for this video. I just got a return request for a $550 item. Buyer has zero feedback but has been on Ebay for 3 years. I suspect a scam and to receive back something totally different that what I sold - so again, thanks for the recomendation to video the opening of the return. I most certainly will do this after mentioning it to the buyer in hopes of persuading him to not attempt to be fraudulent.
All thanks to derry tools 🔒 on instagram he help me get my free stuff successful without no delay
Everything can be faked.
So learning to sell on OTHER PLATFORMS is the bestest way to stay prepared and avoid scammers on & IN ebay, no wonder people are LEAVING in droves from their site. Thanks for sharing your adventures in ripoff 101, lessons 👍💡
eBay only protects the buyer these days. I’m getting so sick of dealing with scammers and getting no help from eBay customer service. They just keep allowing it to happen. I sell antiques on ebay and I’m going to a different auction platform. Buyers buy something expensive wait until they receive the item then you get the funds, well part of it(minus the 12.9% that they take from the shipping too which is ridiculous!) then they wait til the last minute and file a return betting on the gamble that you don’t have the full amount paid that you never even got in the first place in your available balance (bc of the ebay fees) to facilitate the refund for a return then they refund the buyer and they get to keep the item. It’s ridiculous.
This reminds me to something similar that happened to a coworker and friend of mine not so long ago, we do not sell on ebay but we work as customer service agents on a luxury retail ecommerce company and we get scammers all the time, one day, my friend was assisting a customer regards a refund of a return the customer did, we have a policy that returns can take 10-15 business days, the customer was contacting us because it has been more than 15 business days already and she/he hasn't been refunded, normally, we agents do not refund the returns since this is the warehouse job but in some cases that the WH hasn't refunded we do provide the refund, my friend then was authorized to refund by a Sup and she did, days after, the warehouse informed that the customer never sent back the original item purchased but a notebook instead.
I don't understand why the scammers are getting away , ebay have really making it difficult for sellers..
Thank you for sharing your bad experience with the buyer.
been selling on ebay since ebay was new. in the past two months i have gotten screwed by ebay. they lied to me about what to do about two returns. both of the buyers were scammers. they took the money back for the item, shipping and return shipping and I never received the items!!!!! i have called them numerous times and each time i get some foreign person who is so programmed it makes me sick! one of items was international. buyer paid 11.00 for shipping, and ebay took 30.00 for the return and i never received it.
What is the first step in getting a neg feedback removed?
Reach out to the buyer if you think it can be reasonably resolved. If the neg is false, contact eBay customer support.
You also want to carefully video your packaging the item, especially videoing the identifying characteristics of the item, and the address. Also buy a roll of the security tape that cannot be removed without destroying the tape.