@@weeklydoseofgaming2254 way too many scammer accounts for that. Gave been doing it for only 4 months. And probably got git by atleast 20 phishing scams. Never once fell for them. But days later. Except for one they all have been banned. Or atleast deactivated. Even had one oh I hit the address. Can you please change it for me kinda scam. Kinda dumb. Unless you're huge and haven't started a new account recently. I dont think the bigger sellers even knows how prevalent they are. Most "sales"/ offers I've gotten are from scammers. Atleast I'm finally getting there it feels. Even if I'm a super tiny seller.
I film myself opening returns, and put the eBay item number on all products I send with a uv pen . eBay still side with the scammers when they send different item back . eBay are bad as the scammers.
@@SamsonTV also put a little disclaimer down bottom of your listing saying “ due to scammers , all my items have invisible to the naked eye security markings” . That’s should be enough to put any chancers off.
Fvck ebay decision making they really need to back off or pay us when something goes in the buyers favor,last time I checked we provide the goods to make ebay happen of course it's a double-edged sword it takes a buyer's but you can't buy s*** if there's nothing to buy .
I just started listening and all of sudden I sell like crazy in one day. All fraud! They want you to communicate outside of the eBay, texting, emailing. I am giving a month. Otherwise forget it!
This happened to me and is the reason I've decided to leave eBay. It's plagued with scammers, liars and thieves. I've been a seller since 1999. I've never seen it this bad. I sold a purse in pristine condition. Purse that was returned was absolute junk. Buyer shipped purse using her own label and never retrieved the one eBay sent her. On my end I'm assuming the purse had not been shipped. On eBay's end they think the buyer changed their mind since label was never printed. She never entered a tracking number. Purse was delivered to my PO Box without my knowledge. A note was left in my box which is how I found out it was delivered. Once I claimed the parcel and was scanned by the clerk buyer was notified it had been picked up. She immediately opened a claim that I never refunded her $$ The 2 day return window had expired and she was refunded by eBay. I appealed to no avail. Listing photos were proof enough of the original condition of the purse. Didn't matter they stuck to their decision. No seller protection anymore! Seller's beware! Better yet get the hell off of there.
I agree, I use ebay so much less, fact is I buy online so little anymore cuz of all the seller they and amazon could get rid of but refuse to cuz they would rather have the sale fee... so lame.. ebay gonna shoot themselves out of the saddle for sure next time be sure to have a few witnesses along willing to sign affidavits that state said item was indeed in returned package you opened, present at the time of opening", sad it's come to that.. video and document both, packaging then shipping, seal right on the spot at carrier, and when opening returns, have witnesses, sadly this is what it's come to as ebay is so shady anymore..
@@scottbartels8976 Not too much difference!I got scammed at the first time!anyway,Ebay'policy is the worst,i lost $450 for the scammer because ebay favorites the buyers.
How about accepting no returns? Wouldn't that fix that issue. I just recently started selling on eBay and accept no returns.Items are sold as is, no returns accepted.
How to beat an eBay scammer at their own game. When they try to send you a package with fake products to get a refund, report to eBay that you never received it and also mention that you have suspicions that you're dealing with a spam buyer.
Maybe if there is no tracking however once i didnt receive a parcel so i assume it was lost in the post. I tried to get my money back but the seller won the case because they had a postage receipt. I was a noob at the time and could have had the decision reversed based on the fact that it was the postal service that was responsible for the lost item so ebay had no right really to come to their conclusion. I mean you can have all the receipts in the world but if the package isnt delivered i shouldnt have to bare that burdon. Ebay try it on big time. I am much more savvy now and always check their policy against any move i make with them now. Good luck out there everyone !
@@natmol1595 I actually did have something lost in the mail and after 2 months I told the seller and they sent me a new package. 6 months later I finally received the original package lol it was badly beaten up and the tracking never updated.
That sux! Tell us his name and we can block him and think twice before we sell him anything. Unfortunately, EBay 99.9% of the time takes the easy wrong route and takes the scammers side.
If recording a return opening I'd suggest recording close or reading out the tracking number on the postage label if it has one. This way you can prove it was received from buyer and they can't claim you repackaged another item to open.
I know of a woman who made a police report in the jurisdiction of her scammer and Ebay suddenly became cooperative, and refunded her 100%. Video of you opening the package will help if they want it to, or they can just say it's inconclusive.
Sold a vintage camera & buyer returned a different body to the one I sent which had loads of faults. Had serial numbers of both the one I sold and the one I received - also filmed me opening the return. Didn’t matter ebay still sided with buyer. Seems impossible to fail as a scammer. I’m currently taking the buyer to small claims court knowing full well they have no evidence at all. Technically I’m taking his wife to court as it was her account but I don’t care.
It sucks. They also have to keep in mind the possibility that sellers can be trying to lie about buyers returning wrong items too, especially if there's bad blood. A lot of vindictive dishonest people out there on both sides. And Ebay is always going to not want to lose the buyer's business.
only way to solve it is to stop useing ebay! i use mercari much better protection. if enough people would leave ebay then they would have to change there policy or go under
Ebay protects buyer scammers, buyer scammers out number seller scammers by a million to one. Seller scammers are extremely rare, if there is a seller scammer, the buy will aways get their money back.
Ebay protects the buyers and not the seller. I sold a iPhone 12 Pro Max. The buyer said they received the item with no phone in the box and then eBay said I owed them. A total ripoff. I will never sell with them again.
Sellers need to start filing police reports against these people. Show any evidence to the police instead of Ebay. Then give eBay the police report number. I have heard of eBay taking scams like this seriously when the law is involved. I would also tell the buyer I am filing a police report against them with their local police department since you have their name and address from the shipping label.
I had read that a seller sold a Slow Cooker. "TH-cam" [Nic & Andrea Hills] Scammed. The buyer complained that it was not new and sent back an old well used model. The seller complained to ebay with lots of photos and documentation. However ebay basically informed the seller if the buyer returns a house brick to you we will still look in their favour [the buyer] Again just this morning he has had the same scamming issue.
We had something similar happen to us. Buyer sent back a totally different item and when we contacted him, he told us that THATs the item we shipped him (no, not even close) and that he couldn't have possibly sent that item because he didn't even have one like that "in stock". He then asked if we had video of us opening the package to prove it. This being our first problem like that, we didn't. CLEARLY got scammed. We blocked the buyer and in the future, we will record all returns!
Fantastic video. Thank you for sharing. Loved the vagueness of the eBay Staff member “Yes, you can try that.” I’m pretty sure they’d still charge you full listing fees too. eBay are so classy.
Good video Samson. My latest one was on a pair of shoes. The customer left a negative feedback that they were FAKE. Not being an expert on shoes i message the buyer to return the shoes for a complete refund. THEY DID NOT RETURN the shoes. Customer service at Ebay said they can not remove the feedback due to “the customer has a right to reflect their experience”. After digging into the buyer i found out that they sell the same brand of shoe! Ebay still won’t remove the negative feedback. UGHHHHH!
Damn that really sucks. Keep trying with both eBay & the buyer. If all else fails offer the buyer a partial refund in exchange for feedback revision & put it down as a loss.
Even if case was closed you could have appealed the decision. Also it always depends on the customer rep when getting neg feedback removed. If one won't do it just wait a day and call back and try again.
eBay only protects the buyer these days. I’m getting so sick of dealing with scammers and getting no help from eBay customer service. They just keep allowing it to happen. I sell antiques on ebay and I’m going to a different auction platform. Buyers buy something expensive wait until they receive the item then you get the funds, well part of it(minus the 12.9% that they take from the shipping too which is ridiculous!) then they wait til the last minute and file a return betting on the gamble that you don’t have the full amount paid that you never even got in the first place in your available balance (bc of the ebay fees) to facilitate the refund for a return then they refund the buyer and they get to keep the item. It’s ridiculous.
If it's not busy and its the USPS you can ask if you and open the item at there counter before you ship. USPS counter is under video surveillance also you can ask on a return item if you can open box at there counter, if USPS cooperates and the scammer sent you a damaged or different item all together you can file a report to the post master general. If the transaction is across state lines this is Mail Fraud which is a federal offense. I heard from some videos on TH-cam they had a small Post office that would help them.
Funny how you have to jump through hoops to prove thing as a seller but the buyers dont have to. Thanks for the info. I have added him to my block buyers list too.
I have been scammed in a similar way on facebook. I was tricked into issuing a refund for merchandise before I even got the merchandise back. Fortunately, most people are honest, but now I avoid posting expensive items only because it is not worth the stress and annoyance especially because no matter how much proof you have ebay will always side with the buyer.
Sam: I got scammed by an Ebay buyer . I bought an item that from the Ebay buyer. The Ebay buyer changed my Shipping Address to his friend's address with my name on it. Ebay was helpful at all, and I wasn't able to get my money back!
The only thing u can do in this particular situation is block & report the buyer. Doesn’t matter if u open the return, eBay still won’t credit the seller. They’ll always side w the buyer.
I’ve had a similar issue. A buyer bought 3 similar things from 3 different sellers including me. They tried returning another sellers item to me. I asked them to send pictures of the item they wanted to return highlighting the specific areas with problems. Long story short I sent pictures back comparing what they sent to listing photos and explained they were showing me something else.
I document what the item looks like before packaging,what the package looks like on the USPS counter after I dropped it off,and I always box ship and use bubble wrap.
I have my first return heading to me now, I'll make should to video it. Do you think it helps to unbox it in front of someone like a post office employee or even a police officer at the station?
It's awful that this kind of thing happens but I guess as far as eBay is concerned it's your word against theirs. Lesson learned, record all returns being unpacked!
I imprint my merchandise with an invisible trademark (visible under a black light) and inform the scammer of such if he tries a switch. It has always stopped them.
I got through to an ebay rep' on the message service regarding 'untrue' negative feeback to request removal. I proved my point but still they refused to remove it and said it was 'the buyers experience'. I stated that untrue and false claim statements are against ebay policy however that fell on deaf ears. I had to phone ebay to have the untrue statement negative removed which this ebay rep' realised right away. I would recommend phoning ebay for similar requests.
I just had a POS return a damaged $2200 Coach Shearling Lamb Leather Moto Jacket claiming he received it in this condition. Thankfully I filmed myself packing the Jacket & had plenty of photos showing otherwise. Ebay put me through the ringer but ultimately decided to reverse their decision & gave me back every cent! Ebay did the right thing by me this time! Guys please protect yourselves because there's so many bad people out there.
So learning to sell on OTHER PLATFORMS is the bestest way to stay prepared and avoid scammers on & IN ebay, no wonder people are LEAVING in droves from their site. Thanks for sharing your adventures in ripoff 101, lessons 👍💡
Before finalizing the purchase, the buyer requested a waiver of the tax amount, stating that they would not proceed with the payment otherwise. Despite my initial listing not including any discounts, In response, I decided to offer a discount to accommodate their request. Its against eBay policy for buyer to do such things but eBay doesn't care Following the completion of the transaction, the buyer received the item but later contacted me with concerns about missing parts. I want to emphasize that I took every precaution to ensure that all components were included, as outlined in the original eBay listing. I sent photos but eBay didn't looked it. But eBay issued them refund putting me in minus .I couldn't dispute it because their page for dispute couldn't load .Very upset with eBay because its not protecting sellers. We should start a class action against eBay as a sellers.
I sold an Xbox and 6 games. 2 of the games were worth about $60 each. Guy lodged a return saying the unit was damaged. I accepted the return and when the return arrived, the 2 expensive games were missing. I contacted him and he said that those 2 games were not in the original postage he received. I did record myself opening the return. I fought with eBay for days. They do not acknowledge videos and in the end they made me refund him. I now mark all items I sell with an invisible marker. Haven’t had to use that yet so we will see. Hope I never have to. It is devastating . eBay have to get their shit together.
Thanks for this video. I just got a return request for a $550 item. Buyer has zero feedback but has been on Ebay for 3 years. I suspect a scam and to receive back something totally different that what I sold - so again, thanks for the recomendation to video the opening of the return. I most certainly will do this after mentioning it to the buyer in hopes of persuading him to not attempt to be fraudulent.
Watch your back(s) resellers. We are an older couple who spent 18 months listing 1,800 (mostly unique) items, and ebay shut us down for 'fraud' in December of 2022. Our offense? Selling a unique set of golf clubs, not noticing that ebay didn't mark it as sold, and another buyer trying to buy the set that we no longer have. All. Gone. See you at the flea market.
I have been scammed 2 times so now on eBay I put that I don’t accept returns anymore even though it might look like ima scam people even thought I don’t I just can’t be getting scammed anymore and now I don’t accept returns just do that so you can solve one big problem right their
That’s bad , that’s why PayPal an eBay parted as PayPal lots people where dishonest getting refunds an eBay were receiving the bill so EBay parted with PayPal , an since that happened the dishonest ones are getting refunds from eBay easiest way is don’t offer a refund anymore
Another thing to get into the habit of doing just to cover yourself and win disputes 10/10 times is by literally recording ANY return you receive, record the package/label clearly showing it's a return and continue recording yourself opening/unboxing it, once you've CONFIRMED it's the correct item you can stop recording and delete the video, yes seems like extra steps but I'd rather get all my money back, get the scammer banned, and correct negative feedback 100% of the time. If it's the wrong item and a dispute is opened send the link to your video via Dropbox or whatever link you share the video file from, this is full hard evidence that can result in that scammer being permanently banned.
Can you please upload a video of yourself saying "Rory rapidly read a really rare report from Rome. Rory regretted reading it rapidly but it was raining.."
Recording yourself unfortunately doesn't help in The States, as it is all he said, she said blah blah blah. Opening a case will just get you defect for cases closed without seller resolution and you'll also lose the opportunity to deduct up to 50% from the buyer's refund. If you want to scare the buyer in the US you can send them a follow-up message to let them know you have engaged postal inspectors (a law enforcement agency just for mail crimes) because it falls under mail fraud, which is a federal offense. You may all of sudden get a reply from the scammer coming out of the woodwork and they will admit they mistakenly sent the wrong item back and mixed things up because now they are worried about getting caught.
been selling on ebay since ebay was new. in the past two months i have gotten screwed by ebay. they lied to me about what to do about two returns. both of the buyers were scammers. they took the money back for the item, shipping and return shipping and I never received the items!!!!! i have called them numerous times and each time i get some foreign person who is so programmed it makes me sick! one of items was international. buyer paid 11.00 for shipping, and ebay took 30.00 for the return and i never received it.
This reminds me to something similar that happened to a coworker and friend of mine not so long ago, we do not sell on ebay but we work as customer service agents on a luxury retail ecommerce company and we get scammers all the time, one day, my friend was assisting a customer regards a refund of a return the customer did, we have a policy that returns can take 10-15 business days, the customer was contacting us because it has been more than 15 business days already and she/he hasn't been refunded, normally, we agents do not refund the returns since this is the warehouse job but in some cases that the WH hasn't refunded we do provide the refund, my friend then was authorized to refund by a Sup and she did, days after, the warehouse informed that the customer never sent back the original item purchased but a notebook instead.
Ebay always favor on their buyers even if the item has a tracking number and we sellers is responsible for item "not being on buyer's hands" who lives hundreds of miles away, scammed by their policies, I simply STOP selling on Ebay, hope that helps
At least low life people that try to scam can't actually scam anymore because when you get a package they does a little check at the place with a machine that scans the package if something is fishy they will check it before it gets shipped
what would you have done differently, lets say if the package returned did not resemble jeans? Is there a way to contact eBay support prior to opening and getting their assistance? Unfortunately it seems as the scammer may have the upper hand. Thank you for your video!
So annoying! And ebay don't care about their customers (us, that pay them to use the platform), so weird. I was told that I should include costs in my sales to cover this sort of thing. Very unhelpful. The thing that frustrates me the most is the scripted answers you get. They don't actually answer what you ask. I've come to the conclusion that we have to factor into our budget a 'write off' figure.
Hi, great video, sorry it happened to you. It also happened to a person I know, she was sent back a different item, the same brand but the model and especially the condition was wrong. She did film herself opening the parcel but it didn't change anything to Ebay and the scammer won the case. On my opinion the thing you can try in this kind of situation is when somebody contacts you and complains about the item is to ask the pictures of the issue as a proof. In your case it could be the jeans you sold with a measuring tape aside. So you can see the difference on the picture yourself and contact ebay stuff or it prevents the scammer from trying to scam you. At least I hope it could work. The only thing you can do in this kind of situation on my opinion is to prevent the scam. But when it's already happened unfortunately there's not much you can do because Ebay always takes the buyer side. Sorry for my English and good luck to you.
Damn, that is unfortunate. What I am hearing from quite a few people is that recording makes very little difference (if any). I will continue to do it however, as at least it may help me get some kind of refund from eBay.
I am currently involved in a scam. I sent a new item buyer says the item was opened. I repeatedly (4 times) asked for pictures. Never got them but had no choice but to accept the return. Waiting to see what I get back. I plan to record from being handed the package for the post office and opening right at that time. Fingers crossed. Seriously - why do these people do this!?
I record unboxing as a buyer to... well mostly when something looks off with the parcel, like the weight or size and especially if it rattles like something is broken but I've never had to use it as evidence fortunately.
Unfortunately recording doesn't help sometimes. I've been scammed before as well but luckily I was able keep my funds but ebay still refunded the buyer.
BS, HAVE WITNESSES! actually have a camera person recording all you need, no way is ebay going to deny you when you have a witness, done deal no way they can argue this.. could mean big trouble if they do.... what needs to happen is ebay needs to get rid of all the riff raff they know are scammers, these people scamt over and over and ebay plays stupid, for what? $3? stupid.. blatant, sending back things that were never sent with proof in pics but no ebay lets them stay and often rewards them... so ignorant, how long does ebay think this can last? once their reputation is primarily plagued with scammers folks will stop rolling the dice and look elsewhere, pay more to buy locally.. not rocket science sucks for sellers but there are other platforms.. and more will come along with stricter security, I honestly don't feel ebay should be rewarded for rewarding scammers, right up there with pedos and such
there is a better way to avoid scams on Ebay.. dont sell on it.. Ebay will almost always side with the buyer.. and thats so wrong.. even with 17 years and 100% feedback Ebay still screwed me.. so i will no longer sell on Ebay..
You know, I buy a lot off of Ebay. I do have problems, but not many. I decided earlier this year to not waste money, so if my order comes and it is not correct, I return it. I do think most Ebay sellers are honest and work hard to make a sale. Then Ebay takes a chunk of the money. It is hard to make a living these days. My sympathies to you! The Ebay rep should tell you exactly what to do to prevent this happening again. Do you watch Rally Roots? They have had situations similar to this and I think they prove with video. Hope you do not have this again.
You should have contacted eBay and asked them did they review the information that was given to them involving the case, if so how to they see that those are the same pants.
You can suppose appeal the decision, sometimes they reverse the out come to your favor. I had a similar situation, they didn't ask for any proof and the case was reversed to my favor. With a false INAD I recorded since I was getting the package from the mail carrier all the time I was opening and inspecting the item, eBay sided to the scammer, they didn't even asked for the video and pictures I offered, just ignored them. The appeal didn't work for me this time. More often I want to change my items to Postmark.
Actually call customer service. Don't waste time doing message except for letting buyer know they sent back fraudulent item. Never rely on auto system always call. You can dispute it and if you call customer service likely can get case reverse and get 100%. Even if you don't care about the money back you don't want to take hit on your seller rating as if they step in and refund it a huge hit as two of them can get your account shutdown.
Contact police department of scammer by mail tell them buyer did the fraud. It is a crime also contact your local police department too so local police can explain buyer police department they will take the scammers to court and you can press charges on scammers. Also it is crossing state line by mail so open complaint with postal police and FBI too.
Shocking that the scammer got away with it. Worst buyer scam I had was a buyer bought a kindle and then called Amazon and used the serial number to get a discount on a new one then returned mine lying it was faulty.
Seen a lot of this scams from Amazon buyers. At least in eBay you can leave the buyer a negative feedback. In Amazon you can't. One of this scam will wipe out the profits from multiple sales and lower your confidence in selling.
@@FelixTheCatLover36 I don't sell much on eBay anymore and so far the last 20 items I sold this year been good so I left buyers positive feedbacks. Previously eBay allows you to leave negative feedback for buyers, they might have follow Amazon on this.
Sellers need to make a list of the scammers and share with other sellers
Ye like casinos have a black list for card counters 👍
Share them addresses and it’s sicko mode time😈
I second that, seller fights back.
Make a national list of scammers, both seller and buyer and across all platforms not just Ebay
@@weeklydoseofgaming2254 way too many scammer accounts for that. Gave been doing it for only 4 months. And probably got git by atleast 20 phishing scams. Never once fell for them. But days later. Except for one they all have been banned. Or atleast deactivated. Even had one oh I hit the address. Can you please change it for me kinda scam. Kinda dumb. Unless you're huge and haven't started a new account recently. I dont think the bigger sellers even knows how prevalent they are. Most "sales"/ offers I've gotten are from scammers. Atleast I'm finally getting there it feels. Even if I'm a super tiny seller.
And also take their hands from them as well
There are a lot of scammers on eBay, something needs to be done to protect the seller.
, sellers don't stand a chance th-cam.com/video/1Ep5d_iRXh4/w-d-xo.html
Favts
Insurance?
protect the buyer you mean
@@Farmer2492 no the seller
I film myself opening returns, and put the eBay item number on all products I send with a uv pen . eBay still side with the scammers when they send different item back . eBay are bad as the scammers.
That's a good idea.
@@SamsonTV also put a little disclaimer down bottom of your listing saying “ due to scammers , all my items have invisible to the naked eye security markings” . That’s should be enough to put any chancers off.
Fvck ebay decision making they really need to back off or pay us when something goes in the buyers favor,last time I checked we provide the goods to make ebay happen of course it's a double-edged sword it takes a buyer's but you can't buy s*** if there's nothing to buy .
Oh, did you think ebay care?
but can't you only attach photos? how would you attach videos to customer support?
It's horrible how eBay has allowed customers to steal openly. Without any recourse for the seller. It's heartbreaking to me
I just started listening and all of sudden I sell like crazy in one day. All fraud! They want you to communicate outside of the eBay, texting, emailing. I am giving a month. Otherwise forget it!
This happened to me and is the reason I've decided to leave eBay. It's plagued with scammers, liars and thieves. I've been a seller since 1999. I've never seen it this bad. I sold a purse in pristine condition. Purse that was returned was absolute junk. Buyer shipped purse using her own label and never retrieved the one eBay sent her. On my end I'm assuming the purse had not been shipped. On eBay's end they think the buyer changed their mind since label was never printed. She never entered a tracking number. Purse was delivered to my PO Box without my knowledge. A note was left in my box which is how I found out it was delivered. Once I claimed the parcel and was scanned by the clerk buyer was notified it had been picked up. She immediately opened a claim that I never refunded her $$ The 2 day return window had expired and she was refunded by eBay. I appealed to no avail. Listing photos were proof enough of the original condition of the purse. Didn't matter they stuck to their decision. No seller protection anymore! Seller's beware! Better yet get the hell off of there.
Is there an alternative platform?
@@Kahleeb. Could try out Mercari
I agree, I use ebay so much less, fact is I buy online so little anymore cuz of all the seller they and amazon could get rid of but refuse to cuz they would rather have the sale fee... so lame.. ebay gonna shoot themselves out of the saddle for sure
next time be sure to have a few witnesses along willing to sign affidavits that state said item was indeed in returned package you opened, present at the time of opening", sad it's come to that.. video and document both, packaging then shipping, seal right on the spot at carrier, and when opening returns, have witnesses, sadly this is what it's come to as ebay is so shady anymore..
@@scottbartels8976 Not too much difference!I got scammed at the first time!anyway,Ebay'policy is the worst,i lost $450 for the scammer because ebay favorites the buyers.
How about accepting no returns? Wouldn't that fix that issue. I just recently started selling on eBay and accept no returns.Items are sold as is, no returns accepted.
The two important things really are - Do not use ebay and do not use ebay.
Do not trust eBay buyers…period
I'm really rethinking selling anymore on Ebay. It seems ebay almost always sides for the scamming buyer.
This also happens too often with Amazon. I stopped selling on Amazon because they do the same thing with buyers.
How to beat an eBay scammer at their own game. When they try to send you a package with fake products to get a refund, report to eBay that you never received it and also mention that you have suspicions that you're dealing with a spam buyer.
Maybe if there is no tracking however once i didnt receive a parcel so i assume it was lost in the post.
I tried to get my money back but the seller won the case because they had a postage receipt.
I was a noob at the time and could have had the decision reversed based on the fact that it was the postal service that was responsible for the lost item so ebay had no right really to come to their conclusion.
I mean you can have all the receipts in the world but if the package isnt delivered i shouldnt have to bare that burdon.
Ebay try it on big time. I am much more savvy now and always check their policy against any move i make with them now.
Good luck out there everyone !
@@natmol1595 I actually did have something lost in the mail and after 2 months I told the seller and they sent me a new package. 6 months later I finally received the original package lol it was badly beaten up and the tracking never updated.
That sux! Tell us his name and we can block him and think twice before we sell him anything. Unfortunately, EBay 99.9% of the time takes the easy wrong route and takes the scammers side.
Yeah definitely frustrating. His username is "brodericel-0"
@@SamsonTV Thanks
Take your case to the police department. This is fraud, maybe even mail fraud.
The buyer has probably done this before and will do it again.
lol police won't give 2 shits anymore than ebay does considering that while it is fruad it's also still petty theft.
If recording a return opening I'd suggest
recording close or reading out the tracking number on the postage label if it has one. This way you can prove it was received from buyer and they can't claim you repackaged another item to open.
Good advice.
I know of a woman who made a police report in the jurisdiction of her scammer and Ebay suddenly became cooperative, and refunded her 100%. Video of you opening the package will help if they want it to, or they can just say it's inconclusive.
Just another reason why I don’t listen on eBay. To many scams to many fees. It’s just not worth it;
Sold a vintage camera & buyer returned a different body to the one I sent which had loads of faults.
Had serial numbers of both the one I sold and the one I received - also filmed me opening the return.
Didn’t matter ebay still sided with buyer. Seems impossible to fail as a scammer.
I’m currently taking the buyer to small claims court knowing full well they have no evidence at all.
Technically I’m taking his wife to court as it was her account but I don’t care.
It sucks. They also have to keep in mind the possibility that sellers can be trying to lie about buyers returning wrong items too, especially if there's bad blood. A lot of vindictive dishonest people out there on both sides. And Ebay is always going to not want to lose the buyer's business.
I am a new seller, and I didn't think about recording the opening. I just thought there was nothing I could do. Thank you for sharing
Sounds like eBay doesn’t do anything to protect their sellers.
only way to solve it is to stop useing ebay! i use mercari much better protection. if enough people would leave ebay then they would have to change there policy or go under
They never have had sellers back. What's new ?
Ebay protects buyer scammers, buyer scammers out number seller scammers by a million to one. Seller scammers are extremely rare, if there is a seller scammer, the buy will aways get their money back.
Ebay protects the buyers and not the seller. I sold a iPhone 12 Pro Max. The buyer said they received the item with no phone in the box and then eBay said I owed them. A total ripoff. I will never sell with them again.
Sellers need to start filing police reports against these people. Show any evidence to the police instead of Ebay. Then give eBay the police report number. I have heard of eBay taking scams like this seriously when the law is involved. I would also tell the buyer I am filing a police report against them with their local police department since you have their name and address from the shipping label.
I had read that a seller sold a Slow Cooker. "TH-cam" [Nic & Andrea Hills] Scammed.
The buyer complained that it was not new and sent back an old well used model. The seller complained to ebay with lots of photos and documentation. However ebay basically informed the seller if the buyer returns a house brick to you we will still look in their favour [the buyer] Again just this morning he has had the same scamming issue.
I have an occasion where a seller canceled an item after it was bought and never got the money back. I always check their rating now before buying.
We had something similar happen to us. Buyer sent back a totally different item and when we contacted him, he told us that THATs the item we shipped him (no, not even close) and that he couldn't have possibly sent that item because he didn't even have one like that "in stock". He then asked if we had video of us opening the package to prove it. This being our first problem like that, we didn't. CLEARLY got scammed. We blocked the buyer and in the future, we will record all returns!
Fantastic video. Thank you for sharing. Loved the vagueness of the eBay Staff member “Yes, you can try that.” I’m pretty sure they’d still charge you full listing fees too. eBay are so classy.
Thanks for watching!
Good video Samson. My latest one was on a pair of shoes. The customer left a negative feedback that they were FAKE. Not being an expert on shoes i message the buyer to return the shoes for a complete refund. THEY DID NOT RETURN the shoes. Customer service at Ebay said they can not remove the feedback due to “the customer has a right to reflect their experience”. After digging into the buyer i found out that they sell the same brand of shoe! Ebay still won’t remove the negative feedback. UGHHHHH!
Damn that really sucks. Keep trying with both eBay & the buyer. If all else fails offer the buyer a partial refund in exchange for feedback revision & put it down as a loss.
Even if case was closed you could have appealed the decision. Also it always depends on the customer rep when getting neg feedback removed. If one won't do it just wait a day and call back and try again.
I don't understand why the scammers are getting away , ebay have really making it difficult for sellers..
That is horrible!! Ebay let that person steal from you. That's a lot of money to be out of. Thank you for sharing this information
eBay only protects the buyer these days. I’m getting so sick of dealing with scammers and getting no help from eBay customer service. They just keep allowing it to happen. I sell antiques on ebay and I’m going to a different auction platform. Buyers buy something expensive wait until they receive the item then you get the funds, well part of it(minus the 12.9% that they take from the shipping too which is ridiculous!) then they wait til the last minute and file a return betting on the gamble that you don’t have the full amount paid that you never even got in the first place in your available balance (bc of the ebay fees) to facilitate the refund for a return then they refund the buyer and they get to keep the item. It’s ridiculous.
If it's not busy and its the USPS you can ask if you and open the item at there counter before you ship. USPS counter is under video surveillance also you can ask on a return item if you can open box at there counter, if USPS cooperates and the scammer sent you a damaged or different item all together you can file a report to the post master general. If the transaction is across state lines this is Mail Fraud which is a federal offense. I heard from some videos on TH-cam they had a small Post office that would help them.
Funny how you have to jump through hoops to prove thing as a seller but the buyers dont have to. Thanks for the info. I have added him to my block buyers list too.
Yeah, that's the way it goes, unfortunately. You have to do everything 100% right to even have a fighting chance of winning a case against a buyer.
I have been scammed in a similar way on facebook. I was tricked into issuing a refund for merchandise before I even got the merchandise back. Fortunately, most people are honest, but now I avoid posting expensive items only because it is not worth the stress and annoyance especially because no matter how much proof you have ebay will always side with the buyer.
Sam: I got scammed by an Ebay buyer . I bought an item that from the Ebay buyer. The Ebay buyer changed my Shipping Address to his friend's address with my name on it.
Ebay was helpful at all, and I wasn't able to get my money back!
The only thing u can do in this particular situation is block & report the buyer. Doesn’t matter if u open the return, eBay still won’t credit the seller. They’ll always side w the buyer.
I’ve had a similar issue. A buyer bought 3 similar things from 3 different sellers including me. They tried returning another sellers item to me. I asked them to send pictures of the item they wanted to return highlighting the specific areas with problems. Long story short I sent pictures back comparing what they sent to listing photos and explained they were showing me something else.
Send high dollar items with signature confirmation. Beware sometimes a buyer might be in cahoots with the mail carrier. Though rare it happens.
I document what the item looks like before packaging,what the package looks like on the USPS counter after I dropped it off,and I always box ship and use bubble wrap.
I have my first return heading to me now, I'll make should to video it. Do you think it helps to unbox it in front of someone like a post office employee or even a police officer at the station?
I don't think that would be necessary, however 100% record yourself opening the return.
Your efforts to assist us are greatly appreciated...
Thanks
My pleasure!
It's awful that this kind of thing happens but I guess as far as eBay is concerned it's your word against theirs. Lesson learned, record all returns being unpacked!
I imprint my merchandise with an invisible trademark (visible under a black light) and inform the scammer of such if he tries a switch. It has always stopped them.
I got through to an ebay rep' on the message service regarding 'untrue' negative feeback to request removal.
I proved my point but still they refused to remove it and said it was 'the buyers experience'.
I stated that untrue and false claim statements are against ebay policy however that fell on deaf ears.
I had to phone ebay to have the untrue statement negative removed which this ebay rep' realised right away.
I would recommend phoning ebay for similar requests.
These buyers and sellers that are scammers will continue as it looks like the corporations are supporting them.
I just had a POS return a damaged $2200 Coach Shearling Lamb Leather Moto Jacket claiming he received it in this condition. Thankfully I filmed myself packing the Jacket & had plenty of photos showing otherwise. Ebay put me through the ringer but ultimately decided to reverse their decision & gave me back every cent! Ebay did the right thing by me this time! Guys please protect yourselves because there's so many bad people out there.
So learning to sell on OTHER PLATFORMS is the bestest way to stay prepared and avoid scammers on & IN ebay, no wonder people are LEAVING in droves from their site. Thanks for sharing your adventures in ripoff 101, lessons 👍💡
Before finalizing the purchase, the buyer requested a waiver of the tax amount, stating that they would not proceed with the payment otherwise. Despite my initial listing not including any discounts, In response, I decided to offer a discount to accommodate their request. Its against eBay policy for buyer to do such things but eBay doesn't care
Following the completion of the transaction, the buyer received the item but later contacted me with concerns about missing parts. I want to emphasize that I took every precaution to ensure that all components were included, as outlined in the original eBay listing. I sent photos but eBay didn't looked it. But eBay issued them refund putting me in minus .I couldn't dispute it because their page for dispute couldn't load .Very upset with eBay because its not protecting sellers. We should start a class action against eBay as a sellers.
i just made a pay in ebay and i see this..... ............ so what can i do now?
I sold an Xbox and 6 games. 2 of the games were worth about $60 each. Guy lodged a return saying the unit was damaged. I accepted the return and when the return arrived, the 2 expensive games were missing. I contacted him and he said that those 2 games were not in the original postage he received. I did record myself opening the return.
I fought with eBay for days. They do not acknowledge videos and in the end they made me refund him. I now mark all items I sell with an invisible marker. Haven’t had to use that yet so we will see. Hope I never have to.
It is devastating . eBay have to get their shit together.
Block that buyer. Thank you for the heads up.
Thanks for this video. I just got a return request for a $550 item. Buyer has zero feedback but has been on Ebay for 3 years. I suspect a scam and to receive back something totally different that what I sold - so again, thanks for the recomendation to video the opening of the return. I most certainly will do this after mentioning it to the buyer in hopes of persuading him to not attempt to be fraudulent.
All thanks to derry tools 🔒 on instagram he help me get my free stuff successful without no delay
Everything can be faked.
Very helpful and informative video. Thank you!!
Glad it was helpful!
Thanks for sharing this information. I’m sorry you were scammed and yes Ebay have a lot to answer for.
Watch your back(s) resellers. We are an older couple who spent 18 months listing 1,800 (mostly unique) items, and ebay shut us down for 'fraud' in December of 2022. Our offense? Selling a unique set of golf clubs, not noticing that ebay didn't mark it as sold, and another buyer trying to buy the set that we no longer have.
All. Gone. See you at the flea market.
I have been scammed 2 times so now on eBay I put that I don’t accept returns anymore even though it might look like ima scam people even thought I don’t I just can’t be getting scammed anymore and now I don’t accept returns just do that so you can solve one big problem right their
Love ur accent!! Bomb videos across the whole channel! Sorry bout this buyer 🤦🏻♂️❤️
Cheers man! So glad you are enjoying the vids 👍👊
Thank you for sharing your bad experience with the buyer.
That’s bad , that’s why PayPal an eBay parted as PayPal lots people where dishonest getting refunds an eBay were receiving the bill so EBay parted with PayPal , an since that happened the dishonest ones are getting refunds from eBay easiest way is don’t offer a refund anymore
Frustrating situation. Sadly Sometimes you did everything right but you just can’t win.
Very true.
Another thing to get into the habit of doing just to cover yourself and win disputes 10/10 times is by literally recording ANY return you receive, record the package/label clearly showing it's a return and continue recording yourself opening/unboxing it, once you've CONFIRMED it's the correct item you can stop recording and delete the video, yes seems like extra steps but I'd rather get all my money back, get the scammer banned, and correct negative feedback 100% of the time. If it's the wrong item and a dispute is opened send the link to your video via Dropbox or whatever link you share the video file from, this is full hard evidence that can result in that scammer being permanently banned.
Can you please upload a video of yourself saying "Rory rapidly read a really rare report from Rome. Rory regretted reading it rapidly but it was raining.."
Recording yourself unfortunately doesn't help in The States, as it is all he said, she said blah blah blah. Opening a case will just get you defect for cases closed without seller resolution and you'll also lose the opportunity to deduct up to 50% from the buyer's refund. If you want to scare the buyer in the US you can send them a follow-up message to let them know you have engaged postal inspectors (a law enforcement agency just for mail crimes) because it falls under mail fraud, which is a federal offense. You may all of sudden get a reply from the scammer coming out of the woodwork and they will admit they mistakenly sent the wrong item back and mixed things up because now they are worried about getting caught.
Thanks for the info, I will keep that in mind when dealing with this in the future.
been selling on ebay since ebay was new. in the past two months i have gotten screwed by ebay. they lied to me about what to do about two returns. both of the buyers were scammers. they took the money back for the item, shipping and return shipping and I never received the items!!!!! i have called them numerous times and each time i get some foreign person who is so programmed it makes me sick! one of items was international. buyer paid 11.00 for shipping, and ebay took 30.00 for the return and i never received it.
When selling online, use the same philosophy as you would if you were gambling, never stake more than you are prepared to lose.
This reminds me to something similar that happened to a coworker and friend of mine not so long ago, we do not sell on ebay but we work as customer service agents on a luxury retail ecommerce company and we get scammers all the time, one day, my friend was assisting a customer regards a refund of a return the customer did, we have a policy that returns can take 10-15 business days, the customer was contacting us because it has been more than 15 business days already and she/he hasn't been refunded, normally, we agents do not refund the returns since this is the warehouse job but in some cases that the WH hasn't refunded we do provide the refund, my friend then was authorized to refund by a Sup and she did, days after, the warehouse informed that the customer never sent back the original item purchased but a notebook instead.
Ebay always favor on their buyers even if the item has a tracking number and we sellers is responsible for item "not being on buyer's hands" who lives hundreds of miles away, scammed by their policies, I simply STOP selling on Ebay, hope that helps
At least low life people that try to scam can't actually scam anymore because when you get a package they does a little check at the place with a machine that scans the package if something is fishy they will check it before it gets shipped
what would you have done differently, lets say if the package returned did not resemble jeans? Is there a way to contact eBay support prior to opening and getting their assistance? Unfortunately it seems as the scammer may have the upper hand. Thank you for your video!
I've had been scammed before not nice when trying to make a living on eBay sorry to hear ur story
👆👆👆👆👆
I lost $7739 to scammers but I was able to recover all with the help of the name I'm pointing up there...you can try him out and thank me later
So annoying! And ebay don't care about their customers (us, that pay them to use the platform), so weird. I was told that I should include costs in my sales to cover this sort of thing. Very unhelpful. The thing that frustrates me the most is the scripted answers you get. They don't actually answer what you ask. I've come to the conclusion that we have to factor into our budget a 'write off' figure.
Sadly it can feel that way sometimes. Definitely an unfortunate cost of doing business on eBay.
Hi, great video, sorry it happened to you. It also happened to a person I know, she was sent back a different item, the same brand but the model and especially the condition was wrong. She did film herself opening the parcel but it didn't change anything to Ebay and the scammer won the case. On my opinion the thing you can try in this kind of situation is when somebody contacts you and complains about the item is to ask the pictures of the issue as a proof. In your case it could be the jeans you sold with a measuring tape aside. So you can see the difference on the picture yourself and contact ebay stuff or it prevents the scammer from trying to scam you. At least I hope it could work. The only thing you can do in this kind of situation on my opinion is to prevent the scam. But when it's already happened unfortunately there's not much you can do because Ebay always takes the buyer side. Sorry for my English and good luck to you.
Damn, that is unfortunate. What I am hearing from quite a few people is that recording makes very little difference (if any). I will continue to do it however, as at least it may help me get some kind of refund from eBay.
I am currently involved in a scam. I sent a new item buyer says the item was opened. I repeatedly (4 times) asked for pictures. Never got them but had no choice but to accept the return. Waiting to see what I get back. I plan to record from being handed the package for the post office and opening right at that time. Fingers crossed. Seriously - why do these people do this!?
I record unboxing as a buyer to... well mostly when something looks off with the parcel, like the weight or size and especially if it rattles like something is broken but I've never had to use it as evidence fortunately.
Yes, I will be doing it for all returns from now on. It may not be 100% effective but it's all we can do as sellers.
Unfortunately recording doesn't help sometimes. I've been scammed before as well but luckily I was able keep my funds but ebay still refunded the buyer.
Yeah I am learning that this is the case. I will continue to record returns however.
eBay is scum.
Yes I’ve been through a similar scam. Yes, I lost as well. Recording the opening or unboxing is something too easy to fake so that won’t help.
BS, HAVE WITNESSES! actually have a camera person recording all you need, no way is ebay going to deny you when you have a witness, done deal no way they can argue this.. could mean big trouble if they do....
what needs to happen is ebay needs to get rid of all the riff raff they know are scammers, these people scamt over and over and ebay plays stupid, for what? $3? stupid.. blatant, sending back things that were never sent with proof in pics but no ebay lets them stay and often rewards them... so ignorant, how long does ebay think this can last? once their reputation is primarily plagued with scammers folks will stop rolling the dice and look elsewhere, pay more to buy locally.. not rocket science
sucks for sellers but there are other platforms.. and more will come along with stricter security, I honestly don't feel ebay should be rewarded for rewarding scammers, right up there with pedos and such
Thank you for this video. Very helpful!
You are so welcome!
there is a better way to avoid scams on Ebay.. dont sell on it.. Ebay will almost always side with the buyer.. and thats so wrong.. even with 17 years and 100% feedback Ebay still screwed me.. so i will no longer sell on Ebay..
The scammer has real balls to scam you AND leave negative feedback.
You know, I buy a lot off of Ebay. I do have problems, but not many. I decided earlier this year to not waste money, so if my order comes and it is not correct, I return it. I do think most Ebay sellers are honest and work hard to make a sale. Then Ebay takes a chunk of the money. It is hard to make a living these days. My sympathies to you! The Ebay rep should tell you exactly what to do to prevent this happening again. Do you watch Rally Roots? They have had situations similar to this and I think they prove with video. Hope you do not have this again.
Is it possible they bought two pairs of jeans and meant to return the other pair but mistook it for your pair somehow? I could see that happening
It's one thing to scam a seller with the ole switcharoo, but to leave neg fb on top of that is just an evil person.
You should have contacted eBay and asked them did they review the information that was given to them involving the case, if so how to they see that those are the same pants.
Get a police report done. Once ebay gets that police report in a case. They will change their decision
Be thorough in the unboxing because buyers unfortunately can claim that you didn’t open their package.
Great advice
As a top rated seller you can withhold 50% in situations like that on a fraudulent return
Was the package weight different from what you sent ?
You can suppose appeal the decision, sometimes they reverse the out come to your favor. I had a similar situation, they didn't ask for any proof and the case was reversed to my favor. With a false INAD I recorded since I was getting the package from the mail carrier all the time I was opening and inspecting the item, eBay sided to the scammer, they didn't even asked for the video and pictures I offered, just ignored them. The appeal didn't work for me this time. More often I want to change my items to Postmark.
All thanks to derry tools 🔒 on instagram he help me get my free stuff successful without no delay
Lost $980.00 USD on all the different scams so I corrected how I keep these losses from happening!
And what are the odds that the buyer has pulled this before and only ebay can check their past record and see if they did???
Even if you do video the opening of the return parcel. Is it even possible to provide the video to eBay as part of the evidence?
Actually call customer service. Don't waste time doing message except for letting buyer know they sent back fraudulent item. Never rely on auto system always call. You can dispute it and if you call customer service likely can get case reverse and get 100%. Even if you don't care about the money back you don't want to take hit on your seller rating as if they step in and refund it a huge hit as two of them can get your account shutdown.
good job samson thank you
$58 you are lucky am down $800+ oh chargebacks ebay will do absolutely nothing about scams
Don’t forget to mention you also need to block these buyers.
Yes 100% block them. I should have mentioned that.
Contact police department of scammer by mail tell them buyer did the fraud. It is a crime also contact your local police department too so local police can explain buyer police department they will take the scammers to court and you can press charges on scammers. Also it is crossing state line by mail so open complaint with postal police and FBI too.
Well - that’s pants!
Shocking that the scammer got away with it. Worst buyer scam I had was a buyer bought a kindle and then called Amazon and used the serial number to get a discount on a new one then returned mine lying it was faulty.
Damn, sorry to hear that. Unfortunately scammers are out there on all selling platforms.
Thanks!
Seen a lot of this scams from Amazon buyers. At least in eBay you can leave the buyer a negative feedback. In Amazon you can't. One of this scam will wipe out the profits from multiple sales and lower your confidence in selling.
@@FelixTheCatLover36 I don't sell much on eBay anymore and so far the last 20 items I sold this year been good so I left buyers positive feedbacks. Previously eBay allows you to leave negative feedback for buyers, they might have follow Amazon on this.
Avoid completely mark the account no returns excepted max out all the pictures you can take before posting