Let me make one thing very clear with this situation. When using the sell similar feature, I totally screwed up when not making sure the pre-filled information from the previous seller was accurate. The intention of this video was to share another bad buyer experience, however it is also an experience that we can all learn from if you use the sell similar feature. Be careful to what is already there in the listing. Yes, it was my mistake and initially in the conversation with the buyer I was totally oblivious the "expresso glass" was there. In this video I chose to focus on the buyer's demand for free coffee capsules that was never offered in the listing. With that said, I finally offered a free return on this due to the item specific issue, however it was never the buyers intention to return the item as they were hoping for a partial refund here.
He quite possibly has done it before, there are people that scour eBay for those inconsistencies! It happened to me and I always say the pictures are the best description and exact item you'll receive. It was a smaller less expensive item I just let it go, let him have the item and refunded him. But it was clear to me because of our discord that he was not new to doing this! Live and learn
Definitely phishing! I just had something similar happen to me where the buyer stated item was missing parts and said just give me a discount. I told the buyer apparently you are unhappy with the purchase just send it back and after I receive it you’ll get a refund. I also dislike how they have 30 days to return it back. Of course he waited until day 23 to return the item back. After I receive it and refund them, I block them.
I've also found it's important when I use "sell one like this" not to trust the previous seller's listing and to thoroughly check all item specifics and descriptive title keywords for errors. A brand name that it isn't or a size that is incorrect. I've had people message me to ask if it was a size 8.5 or 10 because it had both. Also make sure to check "new" or "used". Often there are hidden item specifics that are incorrect and they can be passed along unchecked. Thanks for sharing your experience.
I would handle it the same way. Fortunately it doesn't happen that often but anytime I have a feeling about a buyer (or even prospective buyer) I immediately block them and keep a paper trail on all correspondance to back up any future issues. I also keep extra photos that the buyer doesn't know I have for another back up in defense.
So do I. You know conversations go a certain way and certain questions get asked. When a prospective buyer asks an oddball question then you know they don't know what they are buying. I do like questions though! Saves on future returns.
Buyers who buy with their selling accounts to cause trouble are the worst! It's like, do you not realise I could do the same sh** to you? Love how you talk about how you deal with terrible buyers. Not enough channels do this.
I agree, and I can’t believe this just happened to me. I’m a new seller and this toys and collectibles professional seller from PA is trying to scam me by saying the figurine I sold them almost two weeks ago arrived broken, and they’re asking for a “fair” discount. I knew right away I was being scammed because for one, I package my figurines extremely well and two, and most importantly, because the photos they’ve provided are not of the figurine I sold them. These figurines are hand painted and the differences can be very noticeable like they are in this case. I was advised by EBay to stop engaging with them unless they start a return.
i just recently had a buyer who wanted a partial refund on an item he said had a piece broken off...i asked the buyer to send back the item for a full refund...he changed his tune from wanting a partial refund to "no its okay, i will keep the item" LOL
Definitely sounds like he was fishing, but it's hard to say for sure without seeing the listing. One rule of thumb that I always use is never ever use a picture that has anything in it that it doesn't come with, because people will assume (and not wrongfully so) that they're receiving everything that's pictured.
It's a power play to make them feel like they have power over you. Sold a vintage chandelier. Buyer said it needs to be rewired and costs 450. Exactly what I sold it for. I Google it and it says $100 top to rewire. I keep pushing back. Finally after back and forth give $200 refund. He complained about that. Looked him up from screenshot of estimate for rewiring. He is a lawyer who lives in a 2.5 million dollar house, one of those fancy Victorian in San Francisco. Was it about money? No. It was about power.
i have had a similar issue a buyer is partial fishing for a controller issue which i know is BS, offered to send a label to ship it back to me and ill replace it, i always mark my controllers as well so i know if he switches it out.
Unfortunately this happens all to much especially in the electronics category. This is also another reason why I never do sell similar or piggy back off of other listings because if you miss one of those stupid item specifics then you are open to a nitpicking buyer.
It is so much easier to sell similar and I am going to keep doing it, even if it means I need to take a second glance to make sure something isn't out of place.
You're 100% correct on this. He was looking for a partial refund. Went and looked at the item. You clearly show the crack in the tank from several angles and the description was spot on. Probably had a little buyers remorse, they still got a good deal.
Rats, you blocked the name of that buyer, lol. I like adding them to my block list!!! I feel like we as sellers should try and form a list of the bad buyers so that we can find a way to protect each other. No one should ever have to deal with these scammers :P
I agree however we have trolls on this channel who like to reach out to those buyers and get them all riled up about these block parties and they can leave negative feedback on the transaction. Not worth the risk. There will be times when i do share that information however.
Another interesting and informative video Jon. From the verbiage your customer used I am certain that that customer was trying to get a partial refund. He seems to be quite experienced at how to phrase his wording so I'm sure he's done this to other sellers in the past. Christ, I am not sure what has gotten into some people in the last year or two but some people are just unreasonably demanding. I will be addressing this topic as well in my Friday night video. Rock on and peace!
Buyer knew exactly what they were doing. That Item specifics part also gets me sometimes. It's crazy how many a small misclick can bring in bad buyers. You handled it perfectly, they were fishing for a partial
John, omg thanks for the vid. I just had a buyer try and use the item specific angle on me for a bluray. YES a bluray . The title was accurate, the photos were accurate because I state the item you will receive are the exact photos, the description was correct because I never mentioned a specific word they stated . But when they went into the item specifics there was the special word they tried to use against me. Ok so the only possible reason I can think of why this happened is because I bounced off another sellers listing and I didn’t check the item specifics. But here’s the kicker, and this is how I believe I shut the buyer right up. I explained to them that when I entered the EXACT upc of the item as a new listing it came up as yes a bluray ! So that helped tremendously . What I didn’t like about this buyer were a few things. One was what you stated. He was fishing for a reason to either ask for a partial refund or they were having a bad day and they just were compelled to give me NEG. FB. So I responded back and they stated that it seems like I was putting fault all on them. Now I definitely was but I didn’t want to say that. But yes I wanted to call them out and say what’s on my mind. But I didn’t . I was professional all the way. But it just irked me that I knew they were just sitting around the house just trying to find something wrong with the item they received for whatever reason. But my instincts took over and I just knew they were a fisher . But lastly the final thing that irked me was when I called them out on the item specific which was EBay’s catalog Upc, my response to the buyer twice was “ how would you like for me to handle this” their last response was I will just leave feedback. Which implied I almost certainly will be getting minimum a neutral FB. So I immediately reported the buyer because calling eBay customer service is very difficult sometimes. So I went THE report the buyer angle. So Until today I have not received any feedback from them . So I’m keeping my fingers crossed. Sorry for the lengthy message but maybe this happened to someone else . And this is how it works. Thanks john👍
I knew the change for item specifics would be a disaster because many sellers at their own risk would piggy back on other's listings. I have never done that. I've seen so many errors in item specifics in listings for cds, vinyl records, etc. Sellers are leaving themselves wide open for what happened to you. Having said that, I subscribed because I realized I need to keep up on everything now, even as a buyer only.
Some buyers will purposely destroy an item before they return it when a seller refuses a discount, just to be mean about it. So a seller cannot win or even break even with people sometimes. Sad.
They might do it anyways but the thing I think helps is be polite even if you 100% know buyer is full of it and 100% scammer be polite because they still have your item... Even if they don't intentionally break it if they are mad they might pack it poorly and it break in shipping... SO be polite ... regardless if buyer trying to scam you...
I’m having a problem with a 70 yr old shortwave radio I sold. Buyer sent message that radio has a humming sound and wants a $30 refund, radio sold for $20 and buyer paid shipping. He opened a return and left me my first negative feedback in 19 years. Looking at his feedbacks the same unique feedback quote (not a regular one) is repeated dozens of times from different sellers most times one after another. I reported it to eBay. Now ebay has approved his return. I did the chat with them today, so I’m waiting to see if he returns it. Shipping back and forth will be $55 on the $20 item. 😡😡😡
Here’s the good news. He asked for a partial refund and buyers cannot change the teens of the sale meaning they cannot ask you to include something not in the sale nor should they ask for a partial refund. In doing so before sending you a negative, the buyer essentially tried to extort you for a partial refund, has you given in to this unreasonable request you certainly would not have received a negative. Go into help and contact and you should be able to locate the feedback removal tool. There should be an option that best fits this removal request however in the notes you need to explain that the buyer wanted you to send him money back and when you did not they left you negative feedback. Also something to consider, once you process the return the negative feedback will eventually get removed anyway which is why it is actually better to just take the return than to try to fight one. Sorry this happened however it shouldn’t be all that bad in the end.
Totally agree with everything you say about these guys coming on here & trying to Fleece people who are trying to make a selling & buying experience Fun, But then you come across the ones who want to just cheat you out of having fun by being truthful, I have had a couple of small problems in this type of situation where I sell a item & the buyer comes back saying that it's not what you sold it as, I would never cheat anyone out of something which I would feel easy buying for myself but we have to try these things to find the bad guys out there, I now have cut my selling back by 90% because of cheats out there who always want something for nothing off someone who is trying to be fare,, but they can't all be fare unfortunately.
I had one a couple of weeks ago, kept insisting in all caps that I'm a scammer because what I sent her didn't match my "advertisement". Sent a screen shot of condition description, which she insisted I edited after the fact. Couldn't block fast enough!
LOL I had a guy that wasn't happy with an item, I let him know to go through the ebays return process if he wanted to return the item. He said "I don't do returns." lol. I said will eBay does and that's the process we have to use. Obviously trying to get a partial refund to get the item cheaper.
I totally think he knew what he was doing great thing you're so experienced.Thanks for sharing this w us new sellers so we know what to do.BTW very cool sing.Is that ur wife's gift?.Nice.
I think ebay fishers ask for partial refunds because it's so easy to get away with it on Amazon especially with Chinese sellers. I once bought a bluetooth mouse on ebay for $7 and told the seller it didn't work with Win 11. He gave me a full refund and I got to keep the mouse. I would call your buyer's bluff. I sold an item last year where the buyer claimed it had a scratch. I told him he can return it. 3 weeks later he contacts me again asking for $2 refund. I called his bluff once more and that was the end of it. Obviously the item didn't have a scratch on it and he was just fishing for a partial refund.
98% of the people I talk to about my listings tell me that I spend too much time on them, and that they are 'busy' ... which I am fine with. I use a template that breaks down my shipping policy, my return policy, and highlights any condition issues. Additionally, it has a line in it that says: "What you see in the pictures is EXACTLY what you will receive. There is NOTHING MORE than what you see in the pictures." Additionally, I have CONSISTENTLY found that anything E-bay 'Pre-fills' when I use an ISBN, or a UPC is LOADED with things that are not accurate, or are misleading.
when selling items with consumables you do have to be careful with the consumables like filter media or sampler packs due to mold concerns or making people sick. if you do include consumables make sure they are sealed in their original packing like the filter media for air filters must be unopened because of sanitary reasons. i would watch the buyer if he pulls any more stunts on you then you can block him.
As a fellow eBay seller, I agree with EVERYTHING you said 💯 % For high price items I require a signature. (NO DRAMA) I’ve been with eBay a long time & began selling items again last year. I have an 100% rating & just now I have a customer claiming they didn’t receive a package although it says it was delivered. 😂 As a buyer myself via any online platform I understand to reach out to the postal company when it’s marked as delivered. I had a situation happen to me & it magically appeared that night after contacting them. I also understand that the issue of an item not being “delivered” when it’s marked as DELIVERED is out of the seller’s hands at that point. But scammers don’t understand policies! 😅
What a pain. I think some people perpetually fish for partial refunds. I have seen some who will say return the item back to me and if it is the exact same item as in the listing and in the same shape I sent it to you then I will issue a refund. Maybe they think twice if they are trying to pull a scam or something but some will want to keep the item and just get some money back. Or try to issue a charge back on their credit card and keep the item and get a refund. I suppose people in retail stores go through that too. People that enjoy and use the item or clothing then just bring it back and try to get a refund. Costco it happens a lot because their return policy is so relaxed I have heard of people returning Christmas trees after Christmas and they will refund. Some even return a year later. It's crazy. It's part of doing business I guess.
I only did a partial refund once (I usually never do). I sold a customer a fairly rare ($80) ceramic candy bowl. She messaged me that there were some chips on the bottom, with photos. I of course thought she was trying to shake me down for a partial refund. Then I checked the original photos and sure enough there were cracks on the bottom that I had missed. I messaged her and asked what I can do. She was willing to take a $10 refund because she wanted to keep the piece. I've learned since then to look over ceramics very carefully first.
Glass and pottery buyers are very picky. As a rule they hate chips, cracks, crazing and repairs. You got lucky. Always show every side of an item including the bottom. Buyers that care will look for flaws and let you know if you have a problem before it is shipped. It is expensive to pay for returns on glass and pottery due to INAD. Glass and pottery aren't like other categories where the buyer wants a discount. They don't want defects at any price. I recently sold a vase that when perfect is worth $1000. Mine sold for $50 with a chip. It looked great on a shelf but it still took over 2 years to find a buyer... Again. You got lucky the buyer was willing to take an adjustment.
Some sellers become cut throat in order to gain a bit more money. I love this job because of people almost as much as an income. Most sellers care. Some don't and that's sad.
I HATE when the buyer assumes that something is included when it is not in the picture. Ebay usually sides with the buyer on a INAD complaint and says if I don't expressly mention something is missing then my listing isn't correct. I offer no question returns. The INAD is an attempt to get a discount or a seller paid return. I usually say send it back....unless I made a mistake...and yes I make them..
Its definitely a problem. They try me all the time. I make them return the item if I know im right and they arent happy with their purchase. All my listings are buyer pays return shipping. Ebay will always side with you if you have the evidence. Make sure to add as much info to the listing as possible. ALWAYS
Great video, it happens to all of us. I have a ?. When i look at my active listings some of my titles are colored red and some black. I don't understand why. Would appreciate your input. Thank you, mel
That is strange. Email me at FlippinAintEasy2020@gmail.com with your store name and I will take a look. It may be something only you as the seller can see however but I will take a look if you want.
He had probably made the same mistake while making one of his own listings. He knew that he had ya on a technicality, but got called out and decided to listen to the better voices in his head. People like this are usually their own worst enemies.. it must be a miserable way to go through life.
Sounded like the buyer is referring to an entirely different listing. But I hate item specifics. Definitely no partials. If someone wants a return, sure there will be a refund-- but people who think they are entitled to a partial refund are really just out to rob you. One my friends has had some real horror stories about partial refund requests-- items that the buyer claims came broken and he had to glue, then the next message item arrived already glued, etc. eBay dealt with it once they saw the messages. But even when you do all your own item specifics, you need to double check. Thanks for my morning episode!
This is my recent feedback to eBay: The person I spoke with remained professional as I told her how upset I am at the eBay policies that support buyer abuse indirectly. If a buyer can give either negative or positive feedback and the seller can only give positive feedback then how can a seller determine which buyer to sell to. My photos clearly show the quality of the product sold. eBay claims they promote a positive environment, but in truth are unable to due to the one-sided policy described above. Sellers do not want to take the risk due to unfair bias and not being able to tell which buyer is legitimate.
Nice video. I just sold a dvd and the buyer sent pictures showing it was smashed during shipping and asked for a refund. Should I go ahead and give them the refund?
If they show you proof like they did then i would unless you want it back and it’s with the true shipping. Not in this case but maybe you can part something out and it’s with the return costs. That’s how i look at it but without proof i just have them open a return.
Man I'm just trying to find a video on how I can ask for a partial refund on ebay since my order had everything it was supposed to come with BUT the game. Can't find a partial refund video on the buyer's perspective
I need help... so I had a case close in my favor as seller she then waits three weeks after the case closed to start it again and she just sent me the item back...... 60 days after receiver and 3 weeks after case closed
Hey Flippin, what are your opinions about buyers that ask for cancellations on their orders after we purchase the shipping label? Do we have protection against that, where can we not give them back their shipping cost, if we have free returns on?
As a seller do not have to accept a cancellation request. I have contacted ebay about this and it is 100% your discretion as the sale is a binding contract between buyer and seller. Once the label is purchased the package is shipped as far as I am concerned. Ebay will refund you for USPS labels however you have to request to void the label. With Fedex or UPS you are not charged for the label until it is actually used. If you do decide to accept the request to cancel, they buyer would be entitled their money back since you would not be out the cost of the label.
Yes I was entertained with your unboxing. More so because you just got on with it. 😂 I’ve seen many where it’s really long winded and they stop and talk and talk and I’m willing them to open the damn box. 😩 so yes I shall join you for the next one. I hope you have better luck with this one.
Jon, He or She was for sure fishing and a stretch at that point. One thing I've noticed to look out for. Even when selling similar. Running threw all the item specifics and changing them accordingly. I've noticed that when you get that annoying Recommended Item Specifics message. Sometimes it will revert everything you did and reapply the previous sellers item specifics. I don't know if it's still a bug. But I would most defiantly keep an eye on that. Nonetheless I am glad the buyer didn't take it further with a return or negative feedback. I had a similar situation but it was a brand new unopened item. They said the item didn't work correctly. It was a window alarm. So I just did a partial refund and he accepted. It was such a strange request for such a very non valued item. Later after reviewing his feedback. I seen some consistencies in his partial refund behavior based on other seller feedback.
Ebay likes to update Required Item Specifics and when they do there are new defaults added that cause a huge headache. Example FLATWARE, single pieces catagory. Ebay added (14") as the length on every item. It was buried under a drop down that said ADDITIONAL SPECS. I had several INAD because the teaspoons or dinner forks weren't 14" long, even though I had the correct measurement, 6" or 8", in the title, I just said send it back. Another item specific default was pink....It took me forever to find and fix the item specifics. I assume other sellers have had the same problem and when I use their listings those errors come forward again. I have FINALLY learned to Check all item specifics...even the hidden ones.
I think you should leave them a negative buyers review explaining the situation. I recently had a buyer want all sorts of extreme requests before even purchasing an item. I checked their feedback, 150ish purchases but they had only left one 3 star review... I blocked them as I saw all the red flags lol.
Lol. This buyer is the kind that really passes me off. How do you “fix a tank broken in 2?” I would ask for a picture of the tank. As for the missing espresso cup, he got you on that…
Ebay and (other sellers) have spoiled buyers.... Ebay because they encourage this kinda behavior and do nothing about it... and other sellers too because sometimes they'll offer partial or even full refunds for you to go away... I've contacted a few seller with legit issue like this item is damaged or you sent wrong model, or color.. or even snad it's broken... Maybe like 10% of the time on low cost items a seller just give 100% refund without return because it actual cost less than taking the return.... would... And while it works good for the seller at the time... It encourages bad behavior from the buyer... Now the buyer thinks HEY if I complain I may get the item for free....or at a steep discount... Now from the sellers perspective it doesn't get too bad til you start dealing with high price items... As with low cost you maybe willing to take the loss.. Though On say a 2000$.. If a buyer goes " Hey bro I got X problem but no worries bro I'll still like the item but I'm gonna need X amount to fix/repair/ for defect..." It's implied that "hey if you don't give me X amount you are going to have to refund me so you should just give me X amount discount or else I return it and you lose 2000.. " In this cases it best to use a preemptively attack yourself ( as seller) sounds a bit backwards and stupid especially if you really really don't want or can't afford to give a refund but it's only way to get rid of these partial refunder.... Once you offer the return say you have no problem with it and stick to your guns.. If it was just a partial fisher they will go away on their own and if they have a legit issue they will return the item.... ( which they would do anyways)..
Here is a line in all my auctions "Please study the pictures included. If you don't see it, it is most likely not included! If you have any questions then feel free to ask before you bid." Solves many issues or item specifics problems
I had a buyer who sent me 3 messages yesterday asking me if an item was included. I have 12 photos of this item and it clearly shows it is included on photo 6. I told them to please check out all the photos before they buy. Jenna just had another buyer ask the size of a shoe when it is in the title.
Item specifics loads any Radom crap at times! Even when the item renews after 30 days it’ll take out or fill in., drives me crazy but you did right.. I say return item, I don’t play! He was trying to get a refund of sorts! Some people love to find one thing wrong with the listing and let you know!! BLOCK 😳
Would you want or is it legal to give a sampler pack from a used pre owned item? eww what if it's 5 years old ahhhhhhh gee what's next the cute model on the box? She wasn't with it lol
Yep! He was fishing and i bet has been successful before. I see this more and more....the word is out and it probl. will be standard buyer behavior....oh but i hope not!
Buyers know that returns and not as described and negative feedback have sellers shaking in their boots. Ebay is the worst because the force 30 day things down your throat and a chargeback can come months down the pick and sellers that know that will cause problems. I've had things were it didn't fit so threats. Or it was not like new...I mean vintage is not NEW. The color was not quite the same as the pictures...anything they can pull. Ebay would rather lose sellers then buyers because always someone selling their stuff on ebay. Smaller sellers can get hosed after just a few negatives or returns even if the seller does everything right it's 3 strikes and could take a year to lose one of those strikes can have 95 to 100 percent positive feedback and does not matter it's zero tolerance on ebay now a days.
Pre-owned condition means someone else owned and probably used the item before you bought it. Things may be missing or not included. He's trying to get Free goodies or money by guilt-tripping you and misapplying terms. Also, if they want to get something additional or check the listing, then Contact The Seller! Nice try buyer. No goodies for you!
Had a buyer lie on a very expensive vintage Harley jacket…told him to return it…he was very mad about that…threatened to leave a negative….then crickets…no return, no feedback….no partial for you sucka!
I personally don't think he was fishing. Just an inexperienced buyer that in my opinion came from the mistake. The buyers wording in the message was very confusing and misleading. I totally get where you are coming from tho. As a seller I get a little defensive myself when stuff like this comes up. Try to just step back and put yourself in the buyers shoes next time and see if you can decode what they are really trying to say.
I stuck to my guns with some one giving me the once over. It's all ended well finally I believe. Have not heard back in awhile. We had UPS refund him and man UPS really screwed up I'm assuming that's who damaged the package especially since it was shipped at remarkable speeds. $3000 item with about $400 of damage that we know of, possibly worse if it had any internal damage. He kept asking and UPS took like a month to call the guy really stressful situation and pretty off putting for me as well since that's my preferred carrier I find until this item were more reliable in delivering my items to me. I didn't want ebay or me to have to pay for it since UPS screwed up.
I think full returns. Nobody can expect anybody to keep up with the 137 item specifics in a listing. Look @ the gott damn pictures, title, & description.
I recently bought a faulty console from a seller outside of european union The console is partialy working. The seller will offer me a refund if i return the console.Pretty fair uh? Pretty fair my ass . Whos gonna pay for the 120 dollars that i have payed for import charges? The seller? I dont think so,the government?Try again Nobody i will lose 120 dollars because the seller was an idiot and didnt check the console although i have sent him several messages to check that the console is properly working Sometimes partial refund is the only fair option
I understand your point about the coffee capsules (or whatever they're called), but I have to agree with the buyer about the glass. When buying, I don't do a comparison between what was stated and what is shown in the images because most listings don't show everything in the images. I probably would have offered to refund him something between $5 and $10. However, every seller has their own way of operating their business, so I respect your right to have handled it differently. Thanks for another great video!
Couple of things here, its truly not important what "we think" nor will it change the concluded outcome now. You seem like a fair and honest seller, but you have to remember, we are all dealing with a society where you have to have a label on a can of nuts, STATING it may contain nuts. Another thing is pictures even on factory items are misleading and if you didn't lay all the items out and state, "pictured is exactly what you will receive" and there is a picture of that cup on the original packaging then the buyer has every right to expect the item. Theres always a grey area to everything, it may take more time to list more details, but question to you would be, wouldn't it be worth it?
This is why I rather sell items on Mercari. They don’t allow partial refunds and if they don’t rate you within 3 days of receiving the item you will get auto rated. After that you receive your funds and they can’t return the item.
Sounds like you need to stop selling rubbish items. that is the reason you get so many returns but obviously thats what you get when you buy amazon return pallets. Stop buying them then problem solved
Problem not solved. I still have to obtain hundreds of items for my ebay stores. Garage sales and thrift stores would take too much time to pick the number of items i need. Any ideas?
No Ed, it is a story and believe it or not there are people who like watching these kind of videos. I am sorry I did not live up to your expectations with this one.
What is EBay’s phone number . I can not find any EBay support. If you can give me there phone number so I can talk to a representative. It’s like mission impossible.
Best way is to go to eBay help and contact. Once there tore in the search “sneaker authentication”. You should see somewhere near the bottom where you have the option to chat. Go ahead and ask for someone to call you back. You should get the option for a callback and good chance it will be a USA rep who handles the authentication process. Good luck.
Let me make one thing very clear with this situation. When using the sell similar feature, I totally screwed up when not making sure the pre-filled information from the previous seller was accurate. The intention of this video was to share another bad buyer experience, however it is also an experience that we can all learn from if you use the sell similar feature. Be careful to what is already there in the listing. Yes, it was my mistake and initially in the conversation with the buyer I was totally oblivious the "expresso glass" was there. In this video I chose to focus on the buyer's demand for free coffee capsules that was never offered in the listing. With that said, I finally offered a free return on this due to the item specific issue, however it was never the buyers intention to return the item as they were hoping for a partial refund here.
Thank you for stating the error. I had to learn the hard way how to watch for those pesky item specifics that are incorrect.
He quite possibly has done it before, there are people that scour eBay for those inconsistencies! It happened to me and I always say the pictures are the best description and exact item you'll receive. It was a smaller less expensive item I just let it go, let him have the item and refunded him. But it was clear to me because of our discord that he was not new to doing this! Live and learn
Definitely phishing! I just had something similar happen to me where the buyer stated item was missing parts and said just give me a discount. I told the buyer apparently you are unhappy with the purchase just send it back and after I receive it you’ll get a refund.
I also dislike how they have 30 days to return it back. Of course he waited until day 23 to return the item back. After I receive it and refund them, I block them.
That’s a good idea.
I've also found it's important when I use "sell one like this" not to trust the previous seller's listing and to thoroughly check all item specifics and descriptive title keywords for errors. A brand name that it isn't or a size that is incorrect. I've had people message me to ask if it was a size 8.5 or 10 because it had both. Also make sure to check "new" or "used". Often there are hidden item specifics that are incorrect and they can be passed along unchecked. Thanks for sharing your experience.
I would handle it the same way. Fortunately it doesn't happen that often but anytime I have a feeling about a buyer (or even prospective buyer) I immediately block them and keep a paper trail on all correspondance to back up any future issues. I also keep extra photos that the buyer doesn't know I have for another back up in defense.
So do I. You know conversations go a certain way and certain questions get asked. When a prospective buyer asks an oddball question then you know they don't know what they are buying. I do like questions though! Saves on future returns.
Buyers who buy with their selling accounts to cause trouble are the worst! It's like, do you not realise I could do the same sh** to you?
Love how you talk about how you deal with terrible buyers. Not enough channels do this.
I agree, and I can’t believe this just happened to me. I’m a new seller and this toys and collectibles professional seller from PA is trying to scam me by saying the figurine I sold them almost two weeks ago arrived broken, and they’re asking for a “fair” discount. I knew right away I was being scammed because for one, I package my figurines extremely well and two, and most importantly, because the photos they’ve provided are not of the figurine I sold them. These figurines are hand painted and the differences can be very noticeable like they are in this case. I was advised by EBay to stop engaging with them unless they start a return.
You nailed this one Jon. He was nit picking to try to find a way to get some money back. Good for you
Great story buddy! Keep fighting the good fight!!!
i just recently had a buyer who wanted a partial refund on an item he said had a piece broken off...i asked the buyer to send back the item for a full refund...he changed his tune from wanting a partial refund to "no its okay, i will keep the item" LOL
Definitely sounds like he was fishing, but it's hard to say for sure without seeing the listing. One rule of thumb that I always use is never ever use a picture that has anything in it that it doesn't come with, because people will assume (and not wrongfully so) that they're receiving everything that's pictured.
It's a power play to make them feel like they have power over you. Sold a vintage chandelier. Buyer said it needs to be rewired and costs 450. Exactly what I sold it for. I Google it and it says $100 top to rewire. I keep pushing back. Finally after back and forth give $200 refund. He complained about that. Looked him up from screenshot of estimate for rewiring. He is a lawyer who lives in a 2.5 million dollar house, one of those fancy Victorian in San Francisco. Was it about money? No. It was about power.
i have had a similar issue a buyer is partial fishing for a controller issue which i know is BS, offered to send a label to ship it back to me and ill replace it, i always mark my controllers as well so i know if he switches it out.
Unfortunately this happens all to much especially in the electronics category. This is also another reason why I never do sell similar or piggy back off of other listings because if you miss one of those stupid item specifics then you are open to a nitpicking buyer.
It is so much easier to sell similar and I am going to keep doing it, even if it means I need to take a second glance to make sure something isn't out of place.
@@FlippinAintEasy i always do sell similar.... and try to go over it 3-4 times before i post.
I've had buyers make assumptions on my listings and then claim they didn't receive those assumptions only to have eBay back the buyer.
You're 100% correct on this. He was looking for a partial refund. Went and looked at the item. You clearly show the crack in the tank from several angles and the description was spot on. Probably had a little buyers remorse, they still got a good deal.
the magical phrase fishers will use is "how would you like to proceed". That's my favorite.
This month has been real weird with odd requests and messages from buyers.
now-a-days, most of the buyers is trying to scam.
Rats, you blocked the name of that buyer, lol. I like adding them to my block list!!! I feel like we as sellers should try and form a list of the bad buyers so that we can find a way to protect each other. No one should ever have to deal with these scammers :P
I agree however we have trolls on this channel who like to reach out to those buyers and get them all riled up about these block parties and they can leave negative feedback on the transaction. Not worth the risk. There will be times when i do share that information however.
I think that’s called conspiracy lol
Another interesting and informative video Jon. From the verbiage your customer used I am certain that that customer was trying to get a partial refund. He seems to be quite experienced at how to phrase his wording so I'm sure he's done this to other sellers in the past. Christ, I am not sure what has gotten into some people in the last year or two but some people are just unreasonably demanding. I will be addressing this topic as well in my Friday night video. Rock on and peace!
eBay’s follow up survey to sellers: Do you think the buyer abused the buyer back protection policy …. YES !
Buyer knew exactly what they were doing. That Item specifics part also gets me sometimes. It's crazy how many a small misclick can bring in bad buyers. You handled it perfectly, they were fishing for a partial
John, omg thanks for the vid. I just had a buyer try and use the item specific angle on me for a bluray. YES a bluray . The title was accurate, the photos were accurate because I state the item you will receive are the exact photos, the description was correct because I never mentioned a specific word they stated . But when they went into the item specifics there was the special word they tried to use against me. Ok so the only possible reason I can think of why this happened is because I bounced off another sellers listing and I didn’t check the item specifics. But here’s the kicker, and this is how I believe I shut the buyer right up. I explained to them that when I entered the EXACT upc of the item as a new listing it came up as yes a bluray ! So that helped tremendously . What I didn’t like about this buyer were a few things. One was what you stated. He was fishing for a reason to either ask for a partial refund or they were having a bad day and they just were compelled to give me NEG. FB. So I responded back and they stated that it seems like I was putting fault all on them. Now I definitely was but I didn’t want to say that. But yes I wanted to call them out and say what’s on my mind. But I didn’t . I was professional all the way. But it just irked me that I knew they were just sitting around the house just trying to find something wrong with the item they received for whatever reason. But my instincts took over and I just knew they were a fisher . But lastly the final thing that irked me was when I called them out on the item specific which was EBay’s catalog Upc, my response to the buyer twice was
“ how would you like for me to handle this” their last response was I will just leave feedback. Which implied I almost certainly will be getting minimum a neutral FB. So I immediately reported the buyer because calling eBay customer service is very difficult sometimes. So I went THE report the buyer angle. So Until today I have not received any feedback from them . So I’m keeping my fingers crossed. Sorry for the lengthy message but maybe this happened to someone else . And this is how it works. Thanks john👍
I knew the change for item specifics would be a disaster because many sellers
at their own risk would piggy back on other's listings. I have never done that. I've seen
so many errors in item specifics in listings for cds, vinyl records, etc. Sellers are leaving
themselves wide open for what happened to you. Having said that, I subscribed because
I realized I need to keep up on everything now, even as a buyer only.
Some buyers will purposely destroy an item before they return it when a seller refuses a discount, just to be mean about it. So a seller cannot win or even break even with people sometimes. Sad.
They might do it anyways but the thing I think helps is be polite even if you 100% know buyer is full of it and 100% scammer be polite because they still have your item...
Even if they don't intentionally break it if they are mad they might pack it poorly and it break in shipping... SO be polite ... regardless if buyer trying to scam you...
I’m having a problem with a 70 yr old shortwave radio I sold. Buyer sent message that radio has a humming sound and wants a $30 refund, radio sold for $20 and buyer paid shipping. He opened a return and left me my first negative feedback in 19 years. Looking at his feedbacks the same unique feedback quote (not a regular one) is repeated dozens of times from different sellers most times one after another. I reported it to eBay. Now ebay has approved his return. I did the chat with them today, so I’m waiting to see if he returns it. Shipping back and forth will be $55 on the $20 item. 😡😡😡
Here’s the good news. He asked for a partial refund and buyers cannot change the teens of the sale meaning they cannot ask you to include something not in the sale nor should they ask for a partial refund. In doing so before sending you a negative, the buyer essentially tried to extort you for a partial refund, has you given in to this unreasonable request you certainly would not have received a negative. Go into help and contact and you should be able to locate the feedback removal tool. There should be an option that best fits this removal request however in the notes you need to explain that the buyer wanted you to send him money back and when you did not they left you negative feedback. Also something to consider, once you process the return the negative feedback will eventually get removed anyway which is why it is actually better to just take the return than to try to fight one. Sorry this happened however it shouldn’t be all that bad in the end.
Totally agree with everything you say about these guys coming on here & trying to Fleece people who are trying to make a selling & buying experience Fun, But then you come across the ones who want to just cheat you out of having fun by being truthful, I have had a couple of small problems in this type of situation where I sell a item & the buyer comes back saying that it's not what you sold it as, I would never cheat anyone out of something which I would feel easy buying for myself but we have to try these things to find the bad guys out there, I now have cut my selling back by 90% because of cheats out there who always want something for nothing off someone who is trying to be fare,, but they can't all be fare unfortunately.
I had one a couple of weeks ago, kept insisting in all caps that I'm a scammer because what I sent her didn't match my "advertisement". Sent a screen shot of condition description, which she insisted I edited after the fact. Couldn't block fast enough!
The idiots don't understand that you can't alter anything after a bid or a sale.
@@ggazzara1115 I told her that, and she didn't believe me. Also ebay refunded her, and she thinks that proves that ebay knows I'm a scammer. Lol.
LOL I had a guy that wasn't happy with an item, I let him know to go through the ebays return process if he wanted to return the item. He said "I don't do returns." lol. I said will eBay does and that's the process we have to use. Obviously trying to get a partial refund to get the item cheaper.
I totally think he knew what he was doing great thing you're so experienced.Thanks for sharing this w us new sellers so we know what to do.BTW very cool sing.Is that ur wife's gift?.Nice.
Yes it is. Thank you.
I think ebay fishers ask for partial refunds because it's so easy to get away with it on Amazon especially with Chinese sellers. I once bought a bluetooth mouse on ebay for $7 and told the seller it didn't work with Win 11. He gave me a full refund and I got to keep the mouse. I would call your buyer's bluff. I sold an item last year where the buyer claimed it had a scratch. I told him he can return it. 3 weeks later he contacts me again asking for $2 refund. I called his bluff once more and that was the end of it. Obviously the item didn't have a scratch on it and he was just fishing for a partial refund.
98% of the people I talk to about my listings tell me that I spend too much time on them, and that they are 'busy' ... which I am fine with. I use a template that breaks down my shipping policy, my return policy, and highlights any condition issues. Additionally, it has a line in it that says: "What you see in the pictures is EXACTLY what you will receive. There is NOTHING MORE than what you see in the pictures." Additionally, I have CONSISTENTLY found that anything E-bay 'Pre-fills' when I use an ISBN, or a UPC is LOADED with things that are not accurate, or are misleading.
Can’t stand buyers like this. He knows exactly what he’s doing. Good job.
when selling items with consumables you do have to be careful with the consumables like filter media or sampler packs due to mold concerns or making people sick.
if you do include consumables make sure they are sealed in their original packing like the filter media for air filters must be unopened because of sanitary reasons.
i would watch the buyer if he pulls any more stunts on you then you can block him.
As a fellow eBay seller, I agree with EVERYTHING you said 💯 %
For high price items I require a signature. (NO DRAMA) I’ve been with eBay a long time & began selling items again last year. I have an 100% rating & just now I have a customer claiming they didn’t receive a package although it says it was delivered. 😂
As a buyer myself via any online platform I understand to reach out to the postal company when it’s marked as delivered. I had a situation happen to me & it magically appeared that night after contacting them. I also understand that the issue of an item not being “delivered” when it’s marked as DELIVERED is out of the seller’s hands at that point. But scammers don’t understand policies! 😅
What a pain. I think some people perpetually fish for partial refunds. I have seen some who will say return the item back to me and if it is the exact same item as in the listing and in the same shape I sent it to you then I will issue a refund. Maybe they think twice if they are trying to pull a scam or something but some will want to keep the item and just get some money back. Or try to issue a charge back on their credit card and keep the item and get a refund. I suppose people in retail stores go through that too. People that enjoy and use the item or clothing then just bring it back and try to get a refund. Costco it happens a lot because their return policy is so relaxed I have heard of people returning Christmas trees after Christmas and they will refund. Some even return a year later. It's crazy. It's part of doing business I guess.
It is absolutely absurd.
interesting and informative video , thank you.
I have been scammed by more sellers than just buyer . Sellers know all
The loopholes
This just happened to me today. Thanks for the video. Subbed!
I only did a partial refund once (I usually never do). I sold a customer a fairly rare ($80) ceramic candy bowl. She messaged me that there were some chips on the bottom, with photos. I of course thought she was trying to shake me down for a partial refund. Then I checked the original photos and sure enough there were cracks on the bottom that I had missed. I messaged her and asked what I can do. She was willing to take a $10 refund because she wanted to keep the piece. I've learned since then to look over ceramics very carefully first.
Yeah, they look pieces over for the tiniest flea bite.
Glass and pottery buyers are very picky. As a rule they hate chips, cracks, crazing and repairs. You got lucky. Always show every side of an item including the bottom. Buyers that care will look for flaws and let you know if you have a problem before it is shipped. It is expensive to pay for returns on glass and pottery due to INAD. Glass and pottery aren't like other categories where the buyer wants a discount. They don't want defects at any price. I recently sold a vase that when perfect is worth $1000. Mine sold for $50 with a chip. It looked great on a shelf but it still took over 2 years to find a buyer... Again. You got lucky the buyer was willing to take an adjustment.
Some sellers become cut throat in order to gain a bit more money. I love this job because of people almost as much as an income. Most sellers care. Some don't and that's sad.
Had a lady do this on a pair of shoes. I forgot to take a pic of the size tag and they bit me. I just gave a full to be rid of them.
I HATE when the buyer assumes that something is included when it is not in the picture. Ebay usually sides with the buyer on a INAD complaint and says if I don't expressly mention something is missing then my listing isn't correct. I offer no question returns. The INAD is an attempt to get a discount or a seller paid return. I usually say send it back....unless I made a mistake...and yes I make them..
Its definitely a problem. They try me all the time. I make them return the item if I know im right and they arent happy with their purchase. All my listings are buyer pays return shipping. Ebay will always side with you if you have the evidence. Make sure to add as much info to the listing as possible. ALWAYS
I agree. He was trying to get a partial refund.
I'm always having issues with entitled high feedback buyers that have over 1000 feedback and think eBay will have their back over anything.
Great video, it happens to all of us. I have a ?. When i look at my active listings some of my titles are colored red and some black. I don't understand why. Would appreciate your input. Thank you, mel
That is strange. Email me at FlippinAintEasy2020@gmail.com with your store name and I will take a look. It may be something only you as the seller can see however but I will take a look if you want.
He had probably made the same mistake while making one of his own listings.
He knew that he had ya on a technicality, but got called out and decided to listen to the better voices in his head.
People like this are usually their own worst enemies.. it must be a miserable way to go through life.
Sounded like the buyer is referring to an entirely different listing. But I hate item specifics. Definitely no partials. If someone wants a return, sure there will be a refund-- but people who think they are entitled to a partial refund are really just out to rob you. One my friends has had some real horror stories about partial refund requests-- items that the buyer claims came broken and he had to glue, then the next message item arrived already glued, etc. eBay dealt with it once they saw the messages. But even when you do all your own item specifics, you need to double check. Thanks for my morning episode!
Thank you for watching!!
interesting, getting scammed is darn lame. I wonder if people even care their messing with your livelihood.
I ban customers from buying from my store that try to pull scams on me or try to get a partial refund.
This is my recent feedback to eBay: The person I spoke with remained professional as I told her how upset I am at the eBay policies that support buyer abuse indirectly. If a buyer can give either negative or positive feedback and the seller can only give positive feedback then how can a seller determine which buyer to sell to. My photos clearly show the quality of the product sold. eBay claims they promote a positive environment, but in truth are unable to due to the one-sided policy described above. Sellers do not want to take the risk due to unfair bias and not being able to tell which buyer is legitimate.
Nice video. I just sold a dvd and the buyer sent pictures showing it was smashed during shipping and asked for a refund. Should I go ahead and give them the refund?
If they show you proof like they did then i would unless you want it back and it’s with the true shipping. Not in this case but maybe you can part something out and it’s with the return costs. That’s how i look at it but without proof i just have them open a return.
Had one today! I sent a label for her to send it back! We will see if she will
Good luck!
Man I'm just trying to find a video on how I can ask for a partial refund on ebay since my order had everything it was supposed to come with BUT the game. Can't find a partial refund video on the buyer's perspective
I need help... so I had a case close in my favor as seller she then waits three weeks after the case closed to start it again and she just sent me the item back...... 60 days after receiver and 3 weeks after case closed
Hey Flippin, what are your opinions about buyers that ask for cancellations on their orders after we purchase the shipping label? Do we have protection against that, where can we not give them back their shipping cost, if we have free returns on?
As a seller do not have to accept a cancellation request. I have contacted ebay about this and it is 100% your discretion as the sale is a binding contract between buyer and seller. Once the label is purchased the package is shipped as far as I am concerned. Ebay will refund you for USPS labels however you have to request to void the label. With Fedex or UPS you are not charged for the label until it is actually used. If you do decide to accept the request to cancel, they buyer would be entitled their money back since you would not be out the cost of the label.
@@FlippinAintEasy thanks! I had no idea that eBay would let you void the label! Great idea!
Yes I was entertained with your unboxing. More so because you just got on with it. 😂 I’ve seen many where it’s really long winded and they stop and talk and talk and I’m willing them to open the damn box. 😩 so yes I shall join you for the next one. I hope you have better luck with this one.
Did you check his feedback left for others
Jon, He or She was for sure fishing and a stretch at that point. One thing I've noticed to look out for. Even when selling similar. Running threw all the item specifics and changing them accordingly. I've noticed that when you get that annoying Recommended Item Specifics message. Sometimes it will revert everything you did and reapply the previous sellers item specifics. I don't know if it's still a bug. But I would most defiantly keep an eye on that. Nonetheless I am glad the buyer didn't take it further with a return or negative feedback. I had a similar situation but it was a brand new unopened item. They said the item didn't work correctly. It was a window alarm. So I just did a partial refund and he accepted. It was such a strange request for such a very non valued item. Later after reviewing his feedback. I seen some consistencies in his partial refund behavior based on other seller feedback.
Ebay likes to update Required Item Specifics and when they do there are new defaults added that cause a huge headache. Example FLATWARE, single pieces catagory. Ebay added (14") as the length on every item. It was buried under a drop down that said ADDITIONAL SPECS. I had several INAD because the teaspoons or dinner forks weren't 14" long, even though I had the correct measurement, 6" or 8", in the title, I just said send it back. Another item specific default was pink....It took me forever to find and fix the item specifics. I assume other sellers have had the same problem and when I use their listings those errors come forward again. I have FINALLY learned to Check all item specifics...even the hidden ones.
I think you should leave them a negative buyers review explaining the situation. I recently had a buyer want all sorts of extreme requests before even purchasing an item. I checked their feedback, 150ish purchases but they had only left one 3 star review... I blocked them as I saw all the red flags lol.
To Many messages from a buyer prior to a purchase is a HUGE RED FLAG
A seller cannot leave a "negative review" negative feedback for a buyer. We used to be able to, sadly not anymore.
@@ggazzara1115 written, not talking about stars
10% of my buyers do some form of this. I completely stopped reading my emails because of this. I HATE THESE PEOPLE!
you must reply your buyer so that he do not so it again with other sellers.
Lol. This buyer is the kind that really passes me off. How do you “fix a tank broken in 2?” I would ask for a picture of the tank. As for the missing espresso cup, he got you on that…
Ebay and (other sellers) have spoiled buyers.... Ebay because they encourage this kinda behavior and do nothing about it... and other sellers too because sometimes they'll offer partial or even full refunds for you to go away... I've contacted a few seller with legit issue like this item is damaged or you sent wrong model, or color.. or even snad it's broken... Maybe like 10% of the time on low cost items a seller just give 100% refund without return because it actual cost less than taking the return.... would...
And while it works good for the seller at the time... It encourages bad behavior from the buyer... Now the buyer thinks HEY if I complain I may get the item for free....or at a steep discount...
Now from the sellers perspective it doesn't get too bad til you start dealing with high price items... As with low cost you maybe willing to take the loss.. Though On say a 2000$..
If a buyer goes " Hey bro I got X problem but no worries bro I'll still like the item but I'm gonna need X amount to fix/repair/ for defect..."
It's implied that "hey if you don't give me X amount you are going to have to refund me so you should just give me X amount discount or else I return it and you lose 2000..
"
In this cases it best to use a preemptively attack yourself ( as seller) sounds a bit backwards and stupid especially if you really really don't want or can't afford to give a refund but it's only way to get rid of these partial refunder.... Once you offer the return say you have no problem with it and stick to your guns.. If it was just a partial fisher they will go away on their own and if they have a legit issue they will return the item.... ( which they would do anyways)..
Here is a line in all my auctions "Please study the pictures included. If you don't see it, it is most likely not included! If you have any questions then feel free to ask before you bid."
Solves many issues or item specifics problems
I had a buyer who sent me 3 messages yesterday asking me if an item was included. I have 12 photos of this item and it clearly shows it is included on photo 6. I told them to please check out all the photos before they buy. Jenna just had another buyer ask the size of a shoe when it is in the title.
I guess he studied the picture too hard and saw the picture of the glass mug on the box and assumed.
Item specifics loads any Radom crap at times! Even when the item renews after 30 days it’ll take out or fill in., drives me crazy but you did right.. I say return item, I don’t play!
He was trying to get a refund of sorts! Some people love to find one thing wrong with the listing and let you know!! BLOCK 😳
Would you want or is it legal to give a sampler pack from a used pre owned item? eww what if it's 5 years old ahhhhhhh gee what's next the cute model on the box? She wasn't with it lol
He 100% was fishing!!! I always kindly ask buyers to open a return when they complain and most of the time they disappear.
Ebay loves the buyer including the bad and ugly! The ebay shake down
Yep! He was fishing and i bet has been successful before. I see this more and more....the word is out and it probl. will be standard buyer behavior....oh but i hope not!
Buyers know that returns and not as described and negative feedback have sellers shaking in their boots. Ebay is the worst because the force 30 day things down your throat and a chargeback can come months down the pick and sellers that know that will cause problems. I've had things were it didn't fit so threats. Or it was not like new...I mean vintage is not NEW. The color was not quite the same as the pictures...anything they can pull. Ebay would rather lose sellers then buyers because always someone selling their stuff on ebay. Smaller sellers can get hosed after just a few negatives or returns even if the seller does everything right it's 3 strikes and could take a year to lose one of those strikes can have 95 to 100 percent positive feedback and does not matter it's zero tolerance on ebay now a days.
Just fishing w an empty hook. Report and carry on
Fishing Definitely
This is crazy. Hopefully the revenue from this video will compensate for the time spent on this foolish customer.
Yes he saw your item specific (sadly you missed that) and it almost bit you in the butt. That being said, you handled it professionally
Fisher for sure.
Pre-owned condition means someone else owned and probably used the item before you bought it. Things may be missing or not included.
He's trying to get Free goodies or money by guilt-tripping you and misapplying terms.
Also, if they want to get something additional or check the listing, then Contact The Seller!
Nice try buyer. No goodies for you!
Had a buyer lie on a very expensive vintage Harley jacket…told him to return it…he was very mad about that…threatened to leave a negative….then crickets…no return, no feedback….no partial for you sucka!
I personally don't think he was fishing. Just an inexperienced buyer that in my opinion came from the mistake. The buyers wording in the message was very confusing and misleading. I totally get where you are coming from tho. As a seller I get a little defensive myself when stuff like this comes up. Try to just step back and put yourself in the buyers shoes next time and see if you can decode what they are really trying to say.
I stuck to my guns with some one giving me the once over. It's all ended well finally I believe. Have not heard back in awhile. We had UPS refund him and man UPS really screwed up I'm assuming that's who damaged the package especially since it was shipped at remarkable speeds. $3000 item with about $400 of damage that we know of, possibly worse if it had any internal damage. He kept asking and UPS took like a month to call the guy really stressful situation and pretty off putting for me as well since that's my preferred carrier I find until this item were more reliable in delivering my items to me. I didn't want ebay or me to have to pay for it since UPS screwed up.
I think full returns. Nobody can expect anybody to keep up with the 137 item specifics in a listing. Look @ the gott damn pictures, title, & description.
How do you buy something without doing all that? I won't give my money to someone until I know what I am buying.
@@FlippinAintEasy sad thing is 1/2 of them read and viewed it all & just want to fanagle a partial refund
always post their ebay stores
What kind of feedback will you give this buyer?
Something basic. Remember they have 60 days to leave feedback for me
I recently bought a faulty console from a seller outside of european union
The console is partialy working.
The seller will offer me a refund if i return the console.Pretty fair uh?
Pretty fair my ass .
Whos gonna pay for the 120 dollars that i have payed for import charges?
The seller? I dont think so,the government?Try again
Nobody i will lose 120 dollars because the seller was an idiot and didnt check the console although i have sent him several messages to check that the console is properly working
Sometimes partial refund is the only fair option
Theres exceptions to everything I suppose.
eBay is a scam quit them and save your sanity.
Trying to get something for nothing is what he was doing plan an simple.
I understand your point about the coffee capsules (or whatever they're called), but I have to agree with the buyer about the glass. When buying, I don't do a comparison between what was stated and what is shown in the images because most listings don't show everything in the images. I probably would have offered to refund him something between $5 and $10. However, every seller has their own way of operating their business, so I respect your right to have handled it differently. Thanks for another great video!
*espresso
Couple of things here, its truly not important what "we think" nor will it change the concluded outcome now. You seem like a fair and honest seller, but you have to remember, we are all dealing with a society where you have to have a label on a can of nuts, STATING it may contain nuts. Another thing is pictures even on factory items are misleading and if you didn't lay all the items out and state, "pictured is exactly what you will receive" and there is a picture of that cup on the original packaging then the buyer has every right to expect the item. Theres always a grey area to everything, it may take more time to list more details, but question to you would be, wouldn't it be worth it?
This is why I rather sell items on Mercari. They don’t allow partial refunds and if they don’t rate you within 3 days of receiving the item you will get auto rated. After that you receive your funds and they can’t return the item.
I would tell the cheepskeet. To send it back use there money .and then I will lookit over . The Guy is a cheepskeet .
Sounds like you need to stop selling rubbish items. that is the reason you get so many returns but obviously thats what you get when you buy amazon return pallets. Stop buying them then problem solved
Problem not solved. I still have to obtain hundreds of items for my ebay stores. Garage sales and thrift stores would take too much time to pick the number of items i need. Any ideas?
First and another great video.
Thank you!!!
#karensonebay
I see your eBay store! Very nice.
16 minutes to do this video. Boy you like yourself that much LOL.
No Ed, it is a story and believe it or not there are people who like watching these kind of videos. I am sorry I did not live up to your expectations with this one.
What is EBay’s phone number . I can not find any EBay support. If you can give me there phone number so I can talk to a representative. It’s like mission impossible.
Best way is to go to eBay help and contact. Once there tore in the search “sneaker authentication”. You should see somewhere near the bottom where you have the option to chat. Go ahead and ask for someone to call you back. You should get the option for a callback and good chance it will be a USA rep who handles the authentication process. Good luck.