2021 Customer Success MANAGER SALARY Trends is out!

#customersuccess #csmpractice #salarysurvey #salaryreport
Ever wonder how much a Customer Success Manager Salary is?
The results of the 2021 State of the Customer Success Industry and Salary Survey Report by Totango places an emphasis on the importance of collaboration between customer success, marketing, sales, and other teams to catch up with the latest trends.
In this video, we are privileged to have Robyn Fernandez, Sr. Director of Customer Success at Totango, for an exclusive interview. Robyn breaks down the key findings about the current Customer Success Manager Salary from Totango’s latest Salary Survey Report while also providing insights into top-line topics, including the current state of customer success, challenges of modern customer success teams to scale, and strategies to reach out to customers in 2021.
Robyn also shares the “biggest opportunity” for CS teams, the latest Customer Success Manager Salary trends, and the types of customer success metrics that actually matter.
Watch the full video to learn more about the 2021 State of Customer Success and Salary Report.
00:00 Intro
00:31 Customer Success Manager Salary Trends
02:46 Cross Department Collaboration
03:33 Collaboration with Marketing
07:25 Compensation Structure
16:46 CS Challenges Trends
18:03 Scaling CS Trends
19:31 Recommended Strategy
📑 See the Totango’s full report here:
State of the Customer Success Industry and Salary Report 2021
www.totango.com/whitepapers/2...
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Additional Resources:
⏬ Infographic: 2022 Global Customer Success Manager Salary Trends
www.csmpractice.com/customer-...
🎥 Watch: Compensation Plans for Customer Success Managers
• COMPENSATION PLANS for...
📑 Read: Marketing and CX: Best collaboration for Customer Success
www.csmpractice.com/marketing...
📑 Read: 2021 salary trends in Europe
staging.sifted.eu/articles/eu...
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NEED HELP OVERCOMING THE CHALLENGES OF MODERN CUSTOMER SUCCESS?
At CSM Practice, we always keep up with the ever-changing needs of customers and the latest trends in the customer success industry. Our experts design customized programs that align not only with your company’s goals but also with the lifetime goals of your customers.
See what we can do for you: www.csmpractice.com/services/...
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
1. Grab a free copy of our Customer Success templates and infographics
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3. Work with our team privately
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[@T.Coscia]

Great conversation. Loved the trends and recommended strategy portion at the end. Thanks, Irit and Robyn!

[@CSMPractice]

Glad it was helpful!

[@rachelraz629]

Great video. Interesting insights. Thanks for that!

[@CSMPractice]

Glad it was helpful!

[@Brosh38]

21 mins of nodding in agreeance! Cool channel!

[@CSMPractice]

Thank you, Michael :)