What is a Strategic CUSTOMER SUCCESS MANAGER?

#customersuccessmanager #customersuccess
Join Irit Eizips, CEO of CSM Practice, and Lobat Kashi, Senior Customer Success Manager at White Hat, as they discuss common challenges a Customer Success Manager encounters in a day and ways to augment customer success activities such as expansion selling and quarterly business reviews toward value realization.
Find out the best practices of customer success, and know what a day in a Customer Success Manager looks like.
Watch this video to get a full understanding of Strategic Customer Success Manager
00:00 Intro
03:12 Managing Multiple accounts
04:14 Expansion Selling Approach
05:34 Process and Tools
06:29 Right People to QBR
08:12 Executive Sponsor to QBR
12:07 New CS manager Recommendation
📑 Read more from this blog: What is a Customer Success Manager?
www.csmpractice.com/customer-...
Here are some bonus resources for you!
Want to know more about quarterly business reviews?
📑 Read this blog now:
www.csmpractice.com/infograph...
⏬ Infographic: Global Customer Success Manager Salary Trends
www.csmpractice.com/customer-...
🎥 How to Develop A Customer Success Program
• How to Develop A CUSTO...
Want to know how to develop a recurring expansion selling campaign strategy?
⏬ Download this FREE Expansion Selling E-Book now!
www.csmpractice.com/expansion...
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. www.csmpractice.com/resources
2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. www.csmpractice.com/newslette...
3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. www.csmpractice.com/cs-consul...
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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:
📌 Subscribe to CSM Practice TH-cam channel:
th-cam.com/users/csmpractice?s...
📌 Listen to our Podcast:
www.csmpractice.com/podcast
📌 Follow us on TikTok:
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📌 Sign up to receive our Weekly Newsletter:
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📌 Download CS Templates and Infographics:
www.csmpractice.com/resources
📌READ our Customer Success BLOGS:
csmpractice.com/blog
📌FOLLOW us on LINKEDIN:
/ csm-practice
📌 FOLLOW us on TWITTER:
/ csmpractice

[@laalealas]

Love this. Thank you for the great content!

[@CSMPractice]

Our pleasure!

[@joshbrown5183]

Lobat!! I know her! She's amazing and my inspiration at work.

[@CSMPractice]

Hello Josh, Thank you so much and enjoy watching!

[@TG-se5sk]

Excellent content. Great job! Subscribing.