Starbucks' Howard Schultz was "sick" to his stomach when he saw arrests video
ฝัง
- เผยแพร่เมื่อ 17 เม.ย. 2018
- Starbucks executive chairman Howard Schultz tells "CBS This Morning" co-host Gayle King he "couldn't believe it" when he saw the video of two black men being arrested at a Philadelphia Starbucks. But he admits the racial bias incident may not be isolated to that store.
Subscribe to the "CBS This Morning" Channel HERE: bit.ly/1Q0v2hE
Watch "CBS This Morning" HERE: bit.ly/1T88yAR
Watch the latest installment of "Note to Self," only on "CBS This Morning," HERE: cbsn.ws/1Sh8XlB
Follow "CBS This Morning" on Instagram HERE: bit.ly/1Q7NGnY
Like "CBS This Morning" on Facebook HERE: on. 1LhtdvI
Follow "CBS This Morning" on Twitter HERE: bit.ly/1Xj5W3p
Follow "CBS This Morning" on Google+ HERE: bit.ly/1SIM4I8
Get the latest news and best in original reporting from CBS News delivered to your inbox. Subscribe to newsletters HERE: cbsn.ws/1RqHw7T
Get your news on the go! Download CBS News mobile apps HERE: cbsn.ws/1Xb1WC8
Get new episodes of shows you love across devices the next day, stream local news live, and watch full seasons of CBS fan favorites anytime, anywhere with CBS All Access. Try it free! bit.ly/1OQA29B
Delivered by Norah O’Donnell and Gayle King, "CBS This Morning" offers a thoughtful, substantive and insightful source of news and information to a daily audience of 3 million viewers. The Emmy Award-winning broadcast presents a mix of daily news, coverage of developing stories of national and global significance, and interviews with leading figures in politics, business and entertainment. Check local listings for "CBS This Morning" broadcast times.
That's an apology coming from deep inside his heart what a gentleman
Did he just say being homeless was acting inappropriately? He wants this to be a welcoming place for everyone, except homeless. What a heartless puke!
Tim England we’ll to be honest.. as a paying customer i don’t want a smelly crazy homeless person sitting next to me while i’m drinking my coffee.. do you?? stop trying to nit pick everything this man said... he definitely seems more sympathetic than that johnson dude....
Jim Spellman difference is a homeless person is not spending $5 on a coffee... If he is then his priorities are not in order 😂
Actually, when i was younger and a drinker, my favorite bar in Seattle (shout out to the Comet Tavern) welcomed the homeless, as long as they "did not drink alcohol" and did not panhandle. And some of these people were very interesting with great stories, even if they stank a little. I never once felt offended by this policy. In fact i took pride in it. Maybe it's the way i was raised?
+Tim England Again, Civil rights are being broken. Anyone should be able to go into any establishment, homeless and filthy rich, as paying customers. Some places want more appropriate clothing and that needs to be posted on front door! In a bar, everyone over age 21 can drink, as long as they are approprite in behavior after several drinks, homeless to filthy rich! It sounds like the comet bar is living by 2 justices of the law? Illegal!!!
And mentally ill is inappropriate.
you guys do realize youre not disliking starbucks youre disliking the news covering it? lol
your decision to close half day .... is even more SICKER. you are using this opportunity for PR.
What about the incident in Tempe, AZ?
I once went to a Starbucks for a bathroom, and then getting yelled at by the cashier.
Wait...so according to Howard Shultz, people with “mental health issues” aren’t allowed in Starbucks?
Rational Jerome The reporter really should have asked a follow up question on that. It's illegal to boot people for having disabilities.
If you have mental health you have to buy something to stay there. If you dont have mental health you can just loiter away.
Come on! He clearly meant…Wait, he did say no homeless or person with mental health issues. 🤔
Shutting down all the Starbucks for one day to take the so called training they are pushing for is a total waste of time
And there you have it!!! No one should be asked to leave Starbucks!!! He said it! That’s it!
Went from BREWING coffee...
To BREWING CHANGE
I can publicly vouch for this man . . . Starbucks chairman Howard Schultz.
I have been a shareholder of Starbucks for many years and I have watched him closely . . . his values . . . his leadership style and his commitment to social justice. He is genuine and he will address this.
And his reaction to this situation is not lip service. While he might have been ignorant of the prevalence or level of inherent racism harbored by employees I'm confident, in no way, he ever supported it.
Howard I believe the solution to this includes firing this particular employee and making an example out of him or her. I suspect you are hesitant to do that but I encourage you to see the benefits of bringing that type of accountability for this kind of behavior which is counter to Starbucks culture.
LOL I expect the stock price to plummet as loitering non-paying non-customers scare away paying customers
He’s what’s right about this country. He didn’t show up to make a bad situation worse like Mango Mussolini in the White House would have. THIS is real leadership.
minceyjs #bot
“While he might have been ignorant of ”
You haven’t seen enough F......G IGNORANCE for 2 years?..
GM Newbold Nice try Mr.Schultz
Thank you Sir
Nobody should be asked to leave Starbucks unless your homeless or have mental health issues. How can Starbucks tell if you're homeless or have mental health issues?
It happens to me almost everyday - minus the getting arrested - in Germany, whether I enter a music shop or an apple store etc.
It's like an episode of "What would you do"
Damn, his more intelligent than I would have thought! What better place to spur up the conversation of race in Amerikkka, than a café over a cup of coffee? His purposely turning this negative incident into a positive marketing opportunity. Strategic damage control, cause and effect. Brilliantly executed!
This is how you deal with a problem head on no BS straight to the point.
Sick to his stomach? Nah - that was just the crappy coffee he drank.
Really?! These comments are jsut killing me LOLOLOLOLOL
I'm holding my upcoming wedding reception at my local Starbucks. We're expecting 135 guests and it's much cheaper than the nearby wedding hall.
Hopefully you let Starbucks know ahead of time so they can kick out all the paying customers.
I heard all the apologies from the Starbucks management team ,but I have not heard anyone talking about the fact that these men are now in the system with arrest on their records, who is going to pay to have their records expunged????
they were not charged.
Start by showing the face of the manager..the two men have been seeing humiliating way all over the world..time to show the face of the manager
seeing in a humiliating way i meant
I briefly trained to be a Starbucks barista after college and one thing that stood out during the training and that I clearly remember to this day is that, anyone who sits inside Starbucks or its outside/al fresco seating areas even though they did not buy or will not buy a drink, the staff is not allowed to ask them to leave or vacate the seats, the premise being that once in their lives they have been customers of Starbucks, only if they're causing trouble perhaps is the only time they can ask people to leave. (this is in the Philippines btw)
"There is no textbook on this." Then why did you fire the employee?
How come nobody asks Mr. Schultz what his company policy is when people sit at a table and do not order?
How can you determine who is a homeless? My own daughter loves Starbucks and she takes great pride and efforts to dress and make herself look like a homeless.
Starbucks has done a great job with its brand. We have never had any problems "loitering" at any of its various locations no matter what we look like. We are Asians, and the employees of Starbucks never made us feel unwlecomed.
I think it is rude for the drive up window person to ask you if you want your change. It is up to the customer to give tips and the window person doesnt need to hold back the money. very tacky.
My co-worker once told me that a white woman told a manager at a Dillard's store that he was following her because he happened to be behind her and made eye contact as they both walked into the store. I told him the same thing could have happened to me. Yes, we're both black men.
Why don’t you care about your customers who are disgusted by homeless, crazy people at your coffee shops?
Let’s all hang out in Starbucks and use their restrooms without buying anything. Then refuse to leave when asked....then refuse to leave when the police ask you to leave.....
what an ignorant comment. if you actually know the story. the 2 guys were waiting for the person that they will meet so they could order together.
So homeless cant go in at Starbucks? And she did not ask why . How about if the homeless guy was going to buy a cup a coffee with money they gave him and just wanted to chill there at Starbucks for a bit .
If you black and homeless is ok. White privilege homeless can't even smell the coffee.
starbucks is a business, not a homeless shelter with free showers. if he would have bought a cup of coffee then he would have been able to take a dump and chill there for a bit. but he refused to buy and refused to leave. when that happens, you call the cops and they will ask the individual to leave or arrest them for trespassing regardless of their living status or skin color. you can cough up a few dollars for coffee, leave or spend a few hundred dollars in court costs when the cops put you up in a place to stay due to trespass
Viri V how do they know whose homeless?
Viri V No you can't 'chill' in a Starbucks if you don't buy anything... unless you or your friend is buying something from the establishment. You can't just go inside a private business, buy nothing, and refuse to leave when they tell you to leave. It doesn't matter what race you are. This whole story seems absolutely ridiculous to me. Of course the media over-hyped this truly insignificant news story because they knew it would be another log they could throw in the ever-lasting race-war fire
Viri V Not to mention he said people with mental disabilities can't go there.
It happened in California at another Starbucks just this past Monday, April 15th. Give them a half day off CEO, but the bigger question should be do you have WRITTEN Starbucks POLICY and GUIDELINES that will be POSTED in All of your facilities. If the staff don't follow the corporate guidelines instead of transferring a problem employee they should suffer automatic TERMINATION.
Mary Rodger doesn't seem to have issues with others suffering at her hands.
Seattle Six, what "others suffering"? Who are you referring to do you even know or are you just 'slow'? I'm betting you're just slow.
Mary Rodger
Your black aren’t you.
It’s not your property, leave or pony up and buy something.
This manager did absolutely nothing illegal.
D DOLLAR yes she did. She falsely accused them of trespassing.
Actually, that California incident occurred on Jan 23. The video just got new traction and went viral on April 15 due to this incident.
We really don't care about your feelings Mr. Exec. Chairman. Fire that employee immediately.
i go to starbucks 4 days a week, i've had had problems where people come in and not buy coffee or a snack and take my space to drink coffee with my sweet bread, it;s not fair. if people want to be at a place to talk or read, then go to a library, the park, but don't take customers like me and take my space when i want to sit., regardless of race or religion. i live southern california, and in the Coachella Valley and the COACHELLA fest was taking place and when i came to buy coffee, i went to sit on a high table looking out the window, and this youg girl came up to me and told ME that i took her table, i turn directly to her and i said, " does this this table has your name?" and she was there just using the power to use her Iphone for her site report. to me it's wrong to tell that i can't sit there. i believe starbucks should make a policy on their front window that starbucks is a coffee store only and not for other unexcuse reasons.
Rivera Lupe. What would be the point if these guys actually went into Starbucks, and bought coffee, like everybody else. How could the media know that another black person, who didn't follow policy, would know they were being discriminated against? So they play the Race Card and get what they want. I'm surprised Starbucks is offering every black person in America free coffee.
Many times while working on my laptop at Starbucks, i was told to leave if i did not buy something.
ThinkLascivious ... were you led out in handcuffs upon the police being called after you were there for 2 minutes?
BooBoo Kitty I'm Black... so i knew it'd be better to just leave rather than get hassled by the police that would surely come.
I Love what he said.. He's being proactive more major companies can learn from this man. Don't hide, handle! Love it.
I hope this is an isolated incident to engage the police because two people is sitting at a table at meeting in Starbucks.
No more Starbucks for me! The manager should be fired!
Wow, this guy is a great businessman..he knows exactly what to say.
This is the least of the problem. The problem is that Starbucks is robbing people with the high prices.
So True!!!
If you understand why people pay more for Starbucks then you will not question why Starbucks cost more.
I would love to understand. Please help my ignorance.
Osvaldo Zapata , It is about Choice, Don't go volunteering to be Robbed!
Now this is what I call leadership. 👍
This guy is just protecting his bottomline and investors. No question, he's aware of and had a hand in creating this culture. They've just been exposed.
If starbucks allows anyone to loiter freely and without patronizing their business, that means I can take up space, play call of duty, and eat Doritos all day long in their store?
The funny thing is I bet the person that called the police had an inner battle before calling I bet he/she wishes she chose the other way.
Gayle: What is the definition of trespassing at Starbucks?"
EXACTLY!
"acting inappropriately they are homeless"
That manager's face shoulda been plastered all over social media.
Everybody was wrong in this incident. From the Caller,(making a non emergency call and also for only asking them and not the others non purchasing patrons to be arrested) to the 911 operator. Not really an emergency. To the police again not really an emergency. In that case, they should've arrested the others as well.
It's simple. Waiting for a friend wait outside. Or go inside make a purchase and sit down or use the restroom
use the WiFi. Most restaurant have the “restrooms for customers only” policy.
This guy looks, exactly as Gilbert from the Revenge of the Nerds.
i am going to starbucks just to hangout.
no such thing as "unconscious bias" unless the biased person is in a coma when being biased.
About 10 years ago I was denied bathroom at a gas station from an Asian male he said I had to buy something ! racism discrimination at its finest I wonder how many males he let use without them having to buy anything at all this stuff just makes my sick to my stomach how I was so disrespected and I've kept quiet all these years having to hold this in is causing me so much stress
Did the 2 men file a lawsuit against Starbucks?
LOL yeah I'd be sick too if I saw people getting arrested for not complying with police too.
Acting inappropriately by being homeless - Howard Schultz
I'm an educated first California African American female that got an English lesson through the cashier. Every single word I said she took my southern accent and she would say "do you mean..." If I had a French or English accent she would have been all right with it. So I got to the window and asked for a manager. Told her I have a Teaching Credential and I'm an ASL Interpreter. Do you understand me when I am Speaking and she said yes, of course so why is this lady doing this? I do not need speech therapy from the drive thru!!
I Don't hear the latte machines at all.... that is the most quiet bux I've ever seen:)
We all know that if those 2 men had been white, the manager would have not said a thing. I am black (mostly), and I see white teens in there sitting, and not drinking or eating a thing. Double standard! I applaud Howard Schultz for his actions. One of very few whites who do not seem to be a racist.
Call it what it is: damage control. He wouldn't have cared if there were no video, but since there was a video "he was sick to his stomach".
She better get out . Before they call the cops on her. Lol
Does Starbucks not realize that coffee is black?
Yeah, just fire the manager and pay up. Don’t try to clean it up. Be firm. Bye.
That manager got fired for literally doing his job.
The "job" of being racist through the act of selectively enforcing a policy?? That was not his job.
Anyone working for Starbucks should quit
CEO: i want to serve the people and heal the country's racial divide and...um...um...make more money
What have you done and what are you doing for these arrested men? will you pay their legal fees which your company is costing them?
To core problem is the reputation of black men in society.
Who is most responsible for fixing that?
I am glad the Starbucks founder said its stores are the third place between home and other places and should never ask anyone to leave. A Starbucks store should be a peace and harmony sanctuary of the community for all. Anything less, it does not deserve the Starbucks patrons.
So please someone that believes this wasnt racially driven tell me the difference between this event and the events that took place once segregation was labeled illegal. Store owners could tell you that they wouldnt serve you or you couldnt stay because that was their right. But everyone knows why they kicked out the minorities. So whats the difference? Its a unconscious thing. Its truly systematic.
sadly for some white folks it is. Notice how more white women are calling the Po Po on black men. I have always beleived they were more racist thean white men. They flip flop one minute they are feminists the next minute they are damsels in distress when they see a black man!
This happens everywhere we go. If I am by myself I get treated great, but if my younger boyfriend who is black is with me we are treated totally different although they treat all lower income people this way
Howard Schultz is a great leader with a lot of dignity and good morals. He's not a racial coward
The audio quality of this video is crap! What is that humming?
No homeless people in our stores God damnit!
In Stockholm Starbucks humiliated a disabled girl. They wrote mute on her mig.
Gayle King said that Howard Schultz said: "operate on instinct and heart"? I don't recall them teaching that in business school. Howard must be snorting the coffee beans.
now i can sleep in starbucks!!!
"Implicit Bias" "Unconcious racial bias". It is blatent racism.
Woman finds hidden camera in restroom at metro Atlanta Starbucks, Star bucks manager said they would arrest the next black customer that used the bathroom and blame the hidden cameras on them, problems fixed!
Howie Schulz, do you have a policy or don't you? How about you put up a sign that says "White people must buy. Black people not so much."
did i hear right? no homeless and ppl with mental health issues are allowed in starbucks??
Howard is a true American patriot.. Champion for justice.. Thank you Mr Howard..
May I have a large Vanilla bean with extra whip cream and extra caramel, please 😇
So a homeless person can't sit in Starbucks and Use Wifi on a phone for example so he/she can get his/her life together?
Thank you Howard
Super tired of the politics. Taking my business elsewhere!
Unless they're homeless, come on man give the poor people a break.
People often act like animals, which we are.
Thank you Starbucks. I had said I will never go to Starbucks again but your company has handled this situation in an extraordinary way and I would be remiss to hold the actions of one person against the whole company. I will however wait until after the training.
Yeah I'm gonna call my friends and meet at Starbucks for some diahrrea drinks, ask how his day went. Never got into this scene, thank God. Lol
My cousin is homeless.... looks like he just found himself a home!!! 😥😎😅😄😃
Are you homeless?? Nope.
Carry on sir.
Why don' we send all the homeless to your house since you think this is funny and we will see what you think when they decided to stay. The point has nothing to do with homeless people, TROLL, so take that ignorant Fox News style deflection and stick it.
There is also another video floating around about "Starbucks & their customer service" where a black man was refused to use the bathroom cause he havent order (yet)..so he waits by the bathroom for the white man that was allowed to use it & and asked him if he was refused to the bathroom before ordering (while in front of the workers) and he said "No"(he did afterwards)...It was like 2 days ago so by now im sure it made its rounds by now
Starbucks does things like this out of arrogance-selectively, of course.
Yes, it is systemic. Thank-you, Mr. Schultz for apologizing and being willing to have these tough conversations. I applaud your integrity and transparency. #BLM
WHITES LIVE MATTER
bill shea Yes, we ALL know white lives matter. No one is disputing that. And keep in mind, no one was saying white lives matter until someone said black lives do. Ugh! White feelings are so fragile. F.U. and your white supremacy! F.U. and the privilege that you DO NOT use to dismantle systemic racism. Black Lives Matter more than your white feelings!!!
Corinna Turner What's "systemic" is : (1) Starbucks hires black people on the regular. (2) Starbucks has blacks in management and upper management. (3) Starbucks has black Licensed Partners. (4) Starbucks serves thousands of black customers DAILY without incident. (5) Managers have asked people of all colors to leave and they have left with no incident. Starbucks is a PRIVATE BUSINESS and not the social services office. What's "systemic" is that in the USA there are too many people who have an entitlement attitude and not enough people stand up to it.
Corinna Turner I love how you said that...I AGREE TOTALLY
Your sic!
I've been to one time and I didn't feel comfortable. I'm glad he's speaking out to everyone saying be more diverse. All different types love to meet and greet. I hope this change the atmosphere at Starbucks.
Thank you for seeing Us🙋🏾♂️🙋🏾♀️💁🏿♂️💁🏾♀️👼🏾 and trying to make a right out of this wrong. I am with you #letsgothere
this employee is going to sue SB
Did he just said homeless? So are not human beings they don’t belong in Starbucks we lost our humanity period.
Ok, everybody go to Starlucks tomorrow and Just order nothing and play with your devices
for hours. Also go into the restroom and bathe. My lawyer said to tell them I’me waiting
for a friend. Can you go to any restaurant and just sit and wait for someone? What
if the person they are waiting for don’t show up for several hours? At least order a drink
or a beverage. Most people would order something right away and not wait for someone
to show up.😛
Jim Fromearth you’re using too much common sense. It’s 2018, no one in the media or liberal land knows what that is.
No he wasn't. It's people like him who made the policy of only paying customers are allowed to use the bathrooms. He's just throwing his employees under the bus.
Sounds a resenoble man.
I believe that they will defenitly work on a plan to improve customer service to ALL customers.
After all starbucks hv good coffe and we love it.