Starbucks' Howard Schultz says racial bias training is "just the beginning"
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- เผยแพร่เมื่อ 17 เม.ย. 2018
- Amid outrage over the arrests of two black men at a Philadelphia Starbucks, the coffee giant will be closing its stores and corporate offices on May 29 for company-wide racial bias training. Only on "CBS This Morning," Starbucks executive chairman Howard Schultz speaks with Gayle King live on "CBS This Morning" to discuss the recent incident and how the company is handling it.
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While your employees are in training, can you teach them how to make a real cup of coffee?
thanks.
You silly....
Can u teach Blacks how to respect self and others. Where your black community owned coffee shop?
Lea Topcap Every black and brown stop buying their products.
Mike you got that right.
I can’t go to Starbucks anymore but what you said is SAVAGE
Stop supporting starbucks. Make your own coffee instead of wasting your money everyday
Gerson Ponce you know very well your coffee at home doesn't taste like Starbucks
Agree. Every black and brown person stop buying their products .
I don't care about race or social politics, I just want some good coffee
All Starbucks should do is put up signs around the stores "washrooms for customers" "no free wi-fi" "wi-fi for customers", etc. Every Starbucks should do it that way they're not considered biased.
It's the point that even they know some of their people hold racist views. They do want them on their team, so good on them. Bye bye racists. Racism is a sickness.
That particular one should have had that sign up because most Starbucks in Philadelphia (where I reside) will allow people to use the restroom, paying customers or not. Just this particular one doesn't.
@@thedialogue9545racism will ALWAYS exist until each 7 continents is used properly. Diversity isn’t a strength for any race.
On your knees Starbucks! Apologize!
#Starbucks seems to have a history of bad managers quite frankly. They often seem like they are angry, on a power trip, and want to fight customers. Just the truth from my observations.
That is actually quite accurate from my experience as well.
this apology is disingenuous b.s. i had the same experience at a Starbucks on record at Crenshaw and Washington in Los Angeles a while back made a complaint the district manager called me back a very disrespectful and rude person and said its company policy tell the management to react and call cops on people who are "waiting" i told her white customers were not being harassed she blamed me when she know its bias towards "certain people Starbucks has a history victim shaming a huge part of the paying public for years from my personal experience i own a Starbucks card and could shop at any given moment when im there but sitting while being black is an issue while others get to enjoy a different preferentially laxed treatment in regards to using wifi meetings etc. Starbucks has finally been exposed the apology is only because they got caught executives management employees and some customers watched for years and said nothing about this opendoor policy with white people and "are you gonna buy something" to blacks there has been a double standard for years.
major dodson I'm Hispanic and I have dealt with Racial Profiling and Persecution at the Starbucks located in Georgetown KY, when you make a complain at the store and collect evidence they call the cops on you, pull the trespassing card, they play along and gang up to intimidate you and this includes a group of racist regulars from the store, yes they victim shame, district management and customer service department are disrespectful, careless, prepotent and try to flip it on you, employees feel empowered because CORPORATE encourages this behavior, they do nothing about it and I have spent hundreds at that store, here if you are brown no one has your back and blacks behave no different than whites, these two guys had the luck of having the community supporting them, otherwise they would be in jail! Justice is being served since it went viral!
DCS DCS we are including people of color in our speech to unify Latinos and African Americans because our communities are dealing with the same levels of bias this wasnt an isolated incident I see we got the same disrespectful treatment when going through proper channels to report the behaviour before the headlines. Hey Starbucks apologize when you get caught or dont encourage the bias in the first place! they know this is the company policy of discrimination people have seen it for years and stood by doing Zero Starbucks discourages and ignores complaints this is them caught with ther pants down trying to clean it up.
major dodson Starbucks can no longer sweep the dust under the rug, I hope this is giving the heads up to the rest of the companies and workplaces, minorities need to support each other and expose the abusers, protesters made the difference this time, unfortunately most people are affraid of speaking up.
Can anyone tell me how to reach out CBS because I just experienced a racial insult by one of the employee of Starbucks in Turlock Ca and apparently they can't tell me if that employee still with the company and they can't set me an appointment with Mr Shultz so I can speak to him directly and ask if my experience meet their standard of what he called racial bias.
HERE IS A LIST OF STARBUCKS MANAGER'S WALL OF SHAME ON OTHER INCIDENTS:
LIST OF INCIDENTS: Manager on a power trip: th-cam.com/video/t5qMRZNdlOg/w-d-xo.html
Employee stealing customer;s credit card: th-cam.com/video/JzrWUPuiaCY/w-d-xo.html
Starbucks is insane.
you go walk in Carabas or Cheesecakes factory and ask for the restroom keys without dining there se what will be the respond
Milko Vasilev yeah If they deny you you get the opportunity to call them all racists now and go on the news to talk about it
Your right. You got to expect restaurants to have that policy.
But Starbucks is fast food and those two restaurants are not. That's like comparing Dunkin Donuts to Benihana. It's just not the same level of dining.
Milko Vasilev there were white people at that same Starbucks doing the same thing, why is that so hard to understand?
Nope because the point is that Starbucks itself creates this atmospheric tone based on their company's structure to "loiter." How many people have to come out and say they have gone there not bought a thing, used the bathroom no problem, hook up laptops, charge their phones and never bothered for you all to stop the B.S. and get that for this company business model they cannot promote that kind of environment and then selectively enforce that policy.
Starbucks has a no purchase policy...which given some exceptions... customers can sit in Starbucks without purchasing anything the CEO has said this and the Philadelphia police chief also reiterated this policy that he claims his officers were unaware of...so it begs to question why this white manager thought it was ok to subvert company policy when it came to two black men that weren’t creating a nuisance? I could understand if this particular branch was a franchise and the actual owner had a different policy...but it is not...and most Starbucks in North America are not franchises they are company owned therefore they have to adhere to the guidelines of the company
+Fatimah X
It appears the manager called because this particular location is seemingly one of those exceptions to the no-purchase policy. In his apology video, CEO Johnson alluded to the fact that some stores within the Philadelphia area are permitted to deviate somewhat from standard company dictates. I suspect this is due primarily to the overall gentrification of this neighborhood and the need to suppress the amount of loitering and vagrancy in and around the store.
During the same video, Mr. Johnson also stated it would be inappropriate to admonish this manager for her actions, presumably because he is aware it was the company itself that permitted her to implement the "pay-to-stay" protocol. While I am aware that this may simply be a smokescreen, I suspect if she truly was guilty of racial bias, it likely would have surfaced long before this incident, and I do not assume for one minute Mr. Johnson is simply being altruistic.
That said, whatever the Police Commissioner may think regarding store policy is completely immaterial; the authorities were summoned to a trespass call, and once the manager requested these individuals be removed from the store, the responding officers were obliged to comply. Considering they did so with integrity and professionalism, they deserve much more accolades than they are currently receiving.
Despite the widespread indignation, by what right does anyone assert someone can remain on private property without permission?
Davita Veritas The CEO said that there are certain exceptions to the “no purchase policy” homeless people using Starbucks as a dwelling and obviously solicitors...but he never said that this area was exempt...furthermore the police chief said that given their limited knowledge of Starbucks policy the officers acted within the scope of the law...but if they would have know about Starbucks policy at that specific location then they would not have arrested the two men.
• Fatimah X
There would be nothing to gain by alluding to a policy that had no impact on this event if it was not somehow materially relevant. If not, all that needed to be stated was that this store's protocols were in direct violation of Starbuck's ethos and therefore the manager in question is no longer with the company.
In addition, during his mea culpa Mr. Johnson practically tripped over himself attempting to shield this employee from the social excoriation she is currently experiencing. If the CEO had demonstrable evidence that this escapade was initiated due to her overt racial prejudice, rest assured he would have vociferously and publicly denounced this young woman for her abhorrent actions, if only to expunge the taint of intolerance and inequity from the Starbucks' brand.
Again, the police do not determine who can or cannot remain on private property once they are deemed unwelcome. Even if the manager walked outside and dragged these individuals into the store proclaiming them to be honored guests, if she subsequently asks them to leave they must oblige or be considered trespassing. It is clear the Commissioner was acting upon the tremendous pressure placed upon him by both city officials and the minority community at-large to atone for the perfectly legitimate actions taken by his officers, and was compelled to distance both the city and himself from any further civil liability.
Considering the public remains blind as to what initially transpired that precipitated this fiasco, it remains paramount that all the facts be made available and assessed before leaping to potentially inaccurate and harmful conclusions.
The Civil Rights Act of 1964 prohibits discrimination by privately owned places of public accommodation...so no the manager did not have this blanketed right to refuse service and ask these men to leave...furthermore this “no service” practice that you want to claim existed was not implemented across the board...there have been several white patrons of that Starbucks that have admitted in interviews to staying in that Starbucks for hours without purchasing anything and not being approached by the manager...why do you think that many of the white patrons initial reaction was one of disgust...one white man caught on camera yelling “what did they do?”...where they too under this imaginary “pressure” that you elude to...No that was a reaction to something those customers knew they had done a thousand times...but was being denied to two African American men who were subsequently arrested...not charged and later released...and what you are saying about commissioner Ross being under “pressure” is none sense...he self has said that all of the fan fare aside...knowing what he knows now this situation hurts him to the core...because he African American...No police Commissioner is going to admit to wrong doing on behalf of his officers and open his department up to a lawsuit if there wasn’t something to it...I have attached the article where Commissioner Ross takes
back his original assertion that his officers acted in accordance of the law...the article also goes on to state that the two men received a settlement on behalf of Starbucks and Starbucks is mandating new Race sensitivity training to combat any “unconscious bias”... a that truly felt that this was an isolated non racial incident would just issue an apology...pay the men off and go on business as usual.
www.philly.com/philly/news/starbucks-philadelphia-arrests-black-controversy-boycott-timeline-20180419.html?amphtml=y
Funny they say all this but they arrest homeless people for merely entering Starbucks in Denver.
All Business Owners should Post a sign infront of their Stores, Coffe Shops or Diners, where it*s easily *Visible* for EVERYONE to See, NO LOITERING, NO TRESSPASSING, AND REST
ROOMS ARE for PAYING CUSTOMERS ONLY !!!
IF one of these People comes-in to your Stores, then sit around, longer than necessary, don*t make any purchase, and use your* Restrooms* and whatever else to comfort themselves and show no intention of leaving soon, you as the Owner , have every right to ask them to leave the premises, and if they refuse to do so, you can call the Local Police
for Assistance. We must not allow these People to infringed on our rights as *Business Owners*..
the fact that they even have to do this in 2018 is so appalling.
Another reason for me not to buy my cinnamon cappuccino at Starbucks. It's bad enough that one has to pay through the teeth for a cup of coffee, then get their own milk and/or cream but now that costly cup of burnt joe comes with a heaping bowl of hypocrisy and social justice.
Damn it!!! Do not presume there are any numbers behind this attitude toward black men, women or children. Man up and accept this is a problem within your own company don't disperse it upon our nation it does not exist!!!
To all the homeless people out there in America. I once was homeless myself and it was very hard to find a place that I could wash up you know take a spot shower wash my hair get under my armpits wash my dirty underwear I had no bathroom so I would be lucky enough to find a restaurant such as Starbucks that has an open bathroom policy. So I say to you my fellow homeless Americans Goforth to all the Starbucks and use their bathroom it is free it is okay they even said so they're training their employees to welcome you and the tables and chairs they don't care if you have a seat and stay as long as you want. They won't throw you out don't worry it's hot outside come on Inn and stay awhile you can even bring your own food and water. So haven't seat and take your shoes off and relax. Because Starbucks policy is y'all come back now ya hear.
This woman should be escorted right out of any public contact and if I were CEO Starbucks she would be out of my company. You don't belong in management when you have this degree of disdain for the customer no matter what their color, you don't be long in management if you have no respect for Humanity!
I'm sure he's taken quite the hit, I don't drink it usually, but I'm sure telling others not to, they're just like the rest, they get extremely rich of public, and then their sh*t doesn't stink. This guy punched a roadway access through a city park here in Seattle, without any kind of permit, they let him get away with it, this happened about twenty years ago.
Yes Howard ,this is just the beginning ...just fire the people who don't agree with you ….Save the world but give the dudes some dough....that's what they want …)))
Hire more black managers.
I want Shultz and the CEO to be interviewed by a black man. Like DL Hugley or Tremaine Lee.
jtrue71
There certain situations where the white man needs to be forced to tell the truth.
No it’s no systemic Howard and you are totally grandstanding with stockholders money.
Howard is opening Pandora's Box by taking the Neville Chamberlain approach with bullies... Not going to end well for the customers, employees or investors...
Yeah Howard give the two loiterers a medal and a million dollars.
Starbucks is a over price fast food coffee shop. Waste of money
More corporate BS!
As a Black women I stop purchasing Starbucks 3years ago. They will never see my black face nor my green money again!
They'll be giving free coffee to all black people.
Let's make people all think alike --or else ....Great start at more "group think ",Charles ...)))
Reverse physiology since they want us to close so we will close all of them. That's will make the public missed us . Lol
Cool. Now I can hang out at Starbucks all day without buying anything. Thank you social justice warriors!
Its not racial , it wasnt untill BLACK men didnt buy a cup of coffee and just sat there.
Now ,the CEO and the Chairman making excuses for WHAT??
We all know when we go a coffee shop , we all know we can NOT just sit around and go to the bathroom without purchasing.
ITs called courtesy , respect for the people who work there.
But yet people do it every day. People go to Starbucks sit and chill use the restroom and leave without a purchase
Ms Kitty, maybe they are regulars that usually buy a cup of coffee and are known by the staff and the manager.
Anyway , its the same excuse why people riot n loot .EVERYONE ELSE AROUND ME WERE DOING IT SO I AINT DOING NOTHING WRONG .
I can guarantee that people that sit in Starbucks all across America aren't regulars at that particular Starbucks and don't order anything and aren't told they have to buy something. It's quite commonly know that you can sit in Starbucks without ordering. It has been confirmed by the CEO and the police chief of Philadelphia after talking to the CEO.
But, usually normal people when they are asked to leave because they dindt pruchase anyhting, they either buy something or just leave. They dont make it a RACIST thing.
I dont know if you know, the manager lost her job just for doing her job.
Usually I don't see many white people throughout the day,,,,until I stop by Starbucks...
where these well dressed white people came from ?? ...
This event had nothing to do with race. All you saying it is about race are racists
Had everything to do with race, your denial is all that is, denial. She like you didn't like black people and called the cops on them for her percieved infraction of them not buying anything. Even though the white woman filming didn't buy anything for over an hour too. But she didn't have the cops called on her.
The Dialogue Body Language the manager who called the cops is black. So you basically calling blacks racist. While I'm here defending black people being called racists
Manager was a raging SJW. Clearly those two guys occupied table space at a busy Starbucks & refused to buy anything. That's unfair to the business. There's more to this story.
hawk the manager who called the cops was not black, she is white. Who do u think ur trying to fool??
+The Dialogue Body Language Hawk nailed you. Your denial of being a racist proves that you're the real racist, racist.
Starbucks sucks. Panera Bread all the way.
This is all bulshit you people are beating a dead horse it's just like the old song some things will never change that's just the way it is oh yeah in this world we are not all meant to like each other that's just the way it is you cannot change that everybody has different minds different opinions and different upbringings even Tupac made the remake of the song that's just the way it is it's a 1980 song a great song and I like both it makes me cry a person could only change themselves they cannot change others this is the truth
I admire him a lot.
It's 2018 , why are we still dealing with these racial issues.. Starbucks needs to be closed... And they need new managers
And you need need a new brain, or maybe try using the one you've got.
He doesn’t know what he’s talking about.
This guy doesn't learn..he's using the color of coffee as examples of shades of skin 🐷
Starbucks, from now on im just gonna sit and do no nutting and just drink coffee from dungkings
Can't stop abracist from being racist they feel like its a prioity to be racist.its all about them when america is diverse and becoming more diverse everyday.
What a joke
#alloftheabovewhilebrown
Lame as fuq
"The two black men by the way in their twenties were there to meet a realtor to discuss a business deal"
Yeah because you show up to business deals wearing sweatpants. You can't even show up to work at Starbucks in sweatpants.
This is stupid. No loitering means no loitering. Period. White guilt is out of control. This putz should give the store to those 2 guys ... See how prosperous that store is. Bye starbux, you just went out of biz.. DUTCH BROTHERS RULES..
The Starbucks franchise is one of the last holdouts from the Jim Crow south. They only recently stopped displaying the Confederate flag in front of their shops.
But I heard that Starbucks sells grape soda ? They cant be racist!
pheemer that's a lie. They're a Seattle based company.