Me being a black man I'm outraged about the situation but on the same coin i give him credit he's done more than any CEO to show he's sorry I believe him....#itsoktoforgive
Cordney Manns White supremacist can fool Black ppl easy....we need to wait in see if the stores actually close....not him giving lip service...white supremacist play chess
As a black man, then, you're cool if I just roll up into your house, make a few business calls and hit your WiFi, right? I'll be gone in a few minutes, just need to use the bathroom too.
I can understand your anger, but give it a break. We're not all "the devil". Yesterday, I was walking into Walmart and passed a guy with a Mazda car with back door and trunk open. Beside the car, I saw a guy on his cell with a big BBQ grill beside him. it was apparent he couldn't fit the grill in his car and was probably trying to call someone for help. I drive a 2010 Ford Ranger pick-up, and I've often noticed people in parking lots (such as Home Depot) with the same problem: They bought something and can't fit it into their car. And, so, yeah, I have often gone over and offered to transport the item for them. I do it because I can easily put myself in their place. Anyway, I went over to guy and offered my services. Also offered to let him hold my driver's license (I've learned to do this) while I followed him home with his grill (in case he worried I was trying to scam him out of his grill). Guy looked at me with puzzlement and suspicion. Exchanged cell numbers (my idea in case I lost him in traffic). Followed him home and helped him get grill out of my truck. He said thank you and I left. I'm a 64 year old white women who lives in Texas. The guy was a much younger black guy and judging from his accent, he was Nigerian (who spoke excellent English). And, yeah, I do this for people. Did it matter that he was black? Of course not. I was happy for him that he was able to get his new grill home. (I know how ALL guys are about BBQ'ing. lol). So, am I a "white" devil? I don't think so. We whites are NOT all alike any more than people of any other race are all alike.
sem i-auto, my friend, if you ever get a business i hope a bunch of white people sue you and take your business for being racist and not giving them enough free stuff...and after you give us all your $$$ we will all say: "we like the way you handled it" and that you are a "stand-up guy"
Im a black female. What happen was not right. The CEO had done an outstanding job at trying to correct a wrong. This is how change starts. Thank You for standing up for what is right.
thelifeboatisfull. You clearly have a hearing issue. The young men where waiting on someone. Most people don't order untill all parties arrive. You speaking in the manner that you did shows your ignorance.
Çerastes Maybe you should have listen to the story before you commented. White students came forth to say they have done the exact same thing. So the word you should goggle is Racism..
Kimberly Anderson WE DEMANDS OUR REPARATIONS AND SHEEIT, STARTING WIT USING YO BIZNESS AS OUR LIVING ROOM. ..and you wonder why no one normal gives a sh1t about you people.
A Voter you got that right! He’s worried about store closings and he’d be out of a job pdq!!! He didn’t seem too worried about the 13% drop in their revenue when he told all the deplorables not to buy coffee their!
From a business student perspective, the CEO is smart. He would have lost so many good employees and high paying customer had he not done this. Let this be a lesson to every business owner or CEO. Do not let injustice thrive in your business.
maybe if your parents weren't inbred you wouldn't find you cousin attractive , lol get a little melanin in you skin bud sun is get bigger , earth is getting weaker might need a little protection from skin cancer hillbilly'
TCHOH DHAHZ We Don’t call each other that. We call each other nigga which means my pal (if one black person says it to another black). But if a white person says that it is always gonna have a double meaning to it. We took about our word and turned the mean into something that shows we are strong as a community. And whenever another race bring us down we always come back up but better than ever
Thomas Korn you clearly don’t know what it mean cuz it’s not that. It is a scornful (hateful) way to address a dark skinned person. It has nothing to do with the person’s personality
To all people out there! We all bleed the same blood! And breath the same AIR!. To treat anyone differently is disrespectful and shows how people don't know them selves as a person! Know yourself before judging others!
If you want to solve this problem . . . FIRE . . . do not REASSIGN . . . this employee. Starbucks doesn't need to put it's primary focus on "training" . . . the primary focus needs to be ACCOUNTABILITY for behavior that flies in the obvious face of treating all people with dignity & respect. If there is a consequence, employee behavior will change . . . even if their RACIST MINDSETS will not. Oh and one other thing, it doesn't matter if this "manager" is White, Black, Latino, or Asian. They should be fired. When that becomes part of Starbucks lore . . . water cooler talk . . . black men will be treated equally and fairly compared to everyone else.
Why the handcuffs? Trespassing sould end with a warning or a fine, no handcuffs. Treat people the way you want to be treated, it's pretty simple people
Who says they were trespassing? Is there a time limit on sitting before ordering? What is it at a restaurant or a bar? They didn't say they were not going to order anything, they were just waiting for their friend/co-worker. So, if a black person goes to a Macaroni Grill and stands or sit in the lobby waiting for the rest of their party to arrive, should they be arrested?
Are you guys so retarded? If the manager or the owner wants someone out of the property, they should leave. If they don't leave its trespassing. There is no proof that he doesn't do that to white or other race who don't buy anything and stay for 15mins.
If you commit a crime and don't comply with the repeated request of cops, they will get arrested. They were trespassing because the manger wanted them out and they stayed. Have dumbocrats lost common sense along with the elections?
I work at a Starbucks warehouse, honestly best warehouse I've ever been in and I'm paid well. Now hearing how the CEO thinks, and seeing how he acts and works to really be a human being instead of just issuing a bs apology, I can say im proud to work for them.
Closing retail stores is total BS. Philly's a black, racist city teeming with blacks opportunistically looking to cause trouble. It's always about getting something free from the establishment. Money's preferred. Starbucks has always been good about phony public relations.
Peter, that's probably one of the most ignorent things I've heard in a while. "Blacks opportunistically looking to cause trouble". Something tells me that you think the manager was justified to call the police. I think that thinking is proof of, and part of a larger problem that this event has highlighted.
Peter J. Andros These men are graduates in Real Estate, I can assure you they weren't "opportunistically looking to cause trouble". Wanna know who ARE "opportunistically looking to cause trouble" and getting something free from the establishment? White welfare recipients. They love them some welfare, and love to cheat the system.
Peter J. Andros this is was the most racist thing Ive ever seen than seeing the N word. Ignorant and racist, you're part of America's racism problem and it needs to change
Peter J. Andros there's white people shooting up schools and you wanna say black people are constantly looking for trouble. So these 2 college graduates were in a meeting for investments and they were "causing a disturbance" You and that manager that called on them are clearly racist as fuck.
Understands what? That black people don't have to follow the rules because of ....... Seriously, what exactly? Do you have any evidence this was racially motivated?
so, do you have evidence other people are allowed to sit for a time and not buy something? No you do not. Its bullshit. There is ZERO evidence of racism. You have none.
When I go to a coffee shop, Starbucks or any other, I see people sitting there with a coffee, tea, pastry, or something. "word of hundreds" that's a lot of people to fit in a coffee shop. "You don't want to accept the truth so you think black people are making this shit up or lying! Don't flatter yourselves! You're not that important! " I think the left is PC and therefore has a prescribed outcome in any situation. They are religious, dogmatic. This is a list of their "devils" 1.Whites 2. Males 3. Christian 4. Conservative. 5. Corporations. 6. America 7. Western culture You can predict ANY narrative or position by consulting that list. To the lefts religion, black people can NEVER be held accountable for anything, EVER.
Tourniquet Now in the era of Dr. King. Even before that African Americans were preaching peaceful marches, now any instance where a lot African Americans feel angry about something you don’t see a lot of peaceful demonstrations. I’m not saying there aren’t any , but very few
Please open a restaurant some day so I can come use your restroom and sit there without paying for anything and as soon as you ask me to leave ask you for a formal apology
As A S.E.O for A major company Sr. Your disrespecting character does nothing for the difference in our nation. I have flown to different locations and fired folks who are white and of power. In A business we can not allow anyone to disrespect our company nor, disrespect our name we worked hard to create... Our employees don't make the name they work for the name. So what I'm telling you young man or young woman becareful with your actions or words because you never know what person of color could make your career end. I'm not asking you to apologize but, I ask you educate yourself before continuing with your rudimentary comments.
😡People need to be arrested and held accountable for wasting tax payer dollars on these “copycat” police calls. When they start getting arrested for raising false alarms these stupid police calls will stop!! This is outrageous!! 😡
This CEO has been very publicly on his high horse in the past about race relations.. It’s obvious it’s all talk as his company doesn’t practice what it preaches. Starbucks should be boycotted.
funny enough, i actually work at that starbucks part time, mostly on weekends. that manager just started like 3 days before that, I've never even met her.....hmmmmmmmmm
Wow lol. Let me know what happened next lol. Did she resigned or actually got fired?? He said that she no longer works at that store and that didn’t even answer the question. She no longer working at that store can mean one of the two.
This guy is really genuine and apologetic he almost made me cry. He act as if he can feel their pain and everybody should treat real situations like this.
eli louissi . Yes and he is taking action. It is a start. But with Trump's "make American again slogan" the racist practices continue to take front and center. Perhaps a little research will enable his followers to discover which organisation crafted this slogan first!
Whirlwind S you mean the neo nazi america first movement? I doubt they care to look. The fourth Reich in Russia gives them marching orders via their puppet trump , pence and the rest of his administration
I'm not surprised because I'm born and raised in North America. People need to realize that President Barack Obama being the first biracial President did not change anything I mean I guess there's hope but we have been having hope for over a 100 years
Nick Workman yes because now any minority group can come to Starbucks and use the bathroom and facilities without buying anything and the store cant call the police. That should work well
Nick; there was no problem. and I call bullshit... How many people refusing to buy someting at your starbucks did you have to kick out personally? If you say none.. I call bullshit.
Thomas Korn I never personally kicked out a customer. If ever there was a customer that was acting out of line, then I would notify my manager, and he would take action. These instances were rare but they did happen. We had a few panhandlers who would hassle people for money, and one customer using the internet to look at porn. To your point though, while I certainly get that it’s common courtesy to order food or a drink at a business, the men were not behaving in an unlawful or egregious manner. They were simply sitting at the table and having a conversation. If I worked at that Starbucks, perhaps I would be a little irritated, but not enough to call the police. Just the other day, I went to a coffee shop where two white thirty something year olds who were meeting for business did not order a drink for nearly 20. Yet management didn’t do anything in that instance. That’s all that I’m saying.
Nick, I"m gonna call bullshit on that. I've been to many different starbucks around many different states. There wasn't at least one time in each individual store where I saw an employee ask someone to buy something.. or just flat out leave. and guess what... most thetime when asked to leave.. they left. The ones that did not.. guess what.. cops were called for.. guess what.. criminal trespass. As for the "gentelmen" in question... they were, in fact, asked to purchase something since one of them asked to use the bathroom.. while carrying a bottle of water he clearly purchased somewhere else in hand. It is 99% likely, they were there longer than 2 minutes (because if you break down all the events that should happen in those alleged 2 minutes, you'd think they had a time turner) Plain and simple .. there was no evidence of racial bias what so ever on anyones part execpt the people crying "racism"
oh yeah.. the guy asking to use the bathroom instantly refused to purchase something when politely asked to. Granted, calling the cops *may* have been excessive...but this is a store in an urban area with a lot of homeless people attempting to sleep...or use the bathroom to bathe in .. or drug addits to shoot up and OD and die in...so I'm gonna side with the managment just a teeny bit as there is zero evidence of any racial bias what so ever still
The sincerity in this CEO’s eyes almost has me in tears. He is so sad and affected by what happened to these young men. I ABSOLUTELY LOVE STARBUCKS and I’ve NEVER had a racial incident. This is truly heartbreaking 😢
texas thunder They were released and no charges brought upon them. They're not faulting the police, the cops did their job. It's the manager who's to blame.
What sickness? The sickness is on the left with vitctimhood and political correctness. I am sick of all you leftists. Did you even try to figure out the facts?
I am outraged and will not be visiting Starbucks for the next few years until they change and prove that they have changed. At a minimum, the staff on duty should be fired along with the manager.
Who do you think that I need to be to say that I think that these employees who participated in obvious racial discrimination should be fired? The manager is culpable in that he/she created the conditions that these employees thought that they had the right and the duty to through black people out of the store. #BoycottStarbucks
How is being a homosexual related to my objecting to the mistreatment of black people? My wife doesn't think that I am homosexual but can still agree with not mistreating people based on the amount of pigment in their skin.
Perhaps you could open your view to see that racism and bigotry are world issues and are based on ignorance. We all need to get to know each other better and to stop prejudging people based on our perception of just a few people. Are you aware that slavery was abolished in 1961 in Saudi Arabia an yet the attitude still persists?
I really do appreciate hearing from Mr. Johnson. I can tell that he is sincere, seeking to understand the problem, and committed to implementing healthy solutions. Once I hear and see change taken place at Starbucks, then I will consider resuming being one of their costumers, but for now I am on a hiatus. I hope Starbucks will become a leader with regards to employee development and in the area costumer service (across many industries). I want to thank him for being the compassionate leader that the manger in the store chose not to be!
Buck Young My comment was sincere, and I believe your’s was too, so by your own reasoning who would we be likened to? Please don’t associate my words with hate and ill intent... I agree that the store manager was completely wrong (and she should have been fired), Mr. Johnson as the CEO is obviously remorseful, however I wouldn’t equate him to Hitler. Hitler was evil, unapologetic, and was motivated by hate... Sadly history bears witness to how he would have reacted and apologizing, meeting with the two gentlemen, and requiring a mandatory training wouldn’t have been options.
I wouldn't blame this on Starbucks. The person at fault is the person who called the police. That was a big mistake. Don Lemon was a little too harsh on this interview. I believe 100% Kevin Johnson is sincere.
Our society is so messed up. I really want to commend this CEO. He’s so genuine in his desire to prevent this from ever happening again. The whole situation is just really sad.
Its funny that you spout all of your stereotypes about white people and then basically say white people never get told to leave private property when they have no business there and don't purchase anything. I bet you look at every negative thing that happens in your life as "racism". Get a grip.
My question is: 'Did you speak with the employee that made the call to police?' Who are you hiring is the question? You need to write a mandate about social interaction with ALL people of the human race. Prejudice persons need not apply to Starbucks or any place that serves the public. This country was built on race, is about race, & forever will be about race. Act accordingly. Thank you for your time. 😌💕💕
Genuine? I highly doubt it. Trying to be all emotional and "sorrowful". Yeah right...Starbucks sells cheap coffee overpriced. It's cheap because it's made off the backs of poor Africans. Starbucks exploits Africans...they could care less about how "blacks" are treated in America. They care more about profit. That's it.
The Dialogue Body Language If the CEO were genuine he would care that most of his workers can barely afford the minimum amount of groceries each week. He's not concerned with that but he is concerned with race relations? I'm having difficulty connecting those dots.
I sooo respect this man, Mr. Kevin Johnson i respect how you have dealt with this emotional situation. He said hw will Fix it and you can see how hes emotionally moved by all that has happen.
You think a sleazy CEO bowing to political pressure and pandering to backwards race hustlers is the "Greatest human being ever"? Not Socrates, or Plato, or Aristotle? Not Brunelleschi, or da Vinci, or Michelangelo? Not Bach, Beethoven, Mozart, Wagner, Chopin, or Tchaikovsky? Not Caesar, Attila, Hannibal, Ramses, William the Conqueror, or Napoleon? Not Galileo, Newton, Faraday, Einstein, Tesla, or Darwin? Not Shakespeare, Milton, Hemingway, Twain, Dickens, Fitzgerald, or Tolstoy? But *this* guy? This moral coward and cultural Marxist who has never created anything of value is "Greatest human being ever"? Stand in the corner and think about what you did.
And you're a marine? Shouldn't you be humiliating brown people in Abu Gharib? PC culture? Two people were arrested for waiting while black. How the fuck is that PC?
Get the fuck outta here. Two innocent people were arrested in his store for the crime of waiting. He came on and tried to address it. Moreover, he met with the victims directly. Sounds like he had a massive spine to me. Perhaps he should have left snarky youtube comments instead - that would really have showed his courage right?
I really have respect for this CEO you can see he is really affected by this an for dealing with the issue personally an not hiding behind an office door.
TRIGGA Black people stop celebrating so early with this symbolic victory...right now hes just giving lip service...I will believe it when 8000 stores actually close
mike johnson I know you are young cause of the way you talk. Im far from a trick Im 42 young punk so respect your elders and im done. Cause i know you are baby still wet behind your ears.
demoskunk If it were just simply that, then the CEO wouldn’t be apologizing and the manager wouldn’t have gotten fired. I’ve used Starbucks bathrooms before without buying anything. I never got arrested. Theres a bigger underlying issue here.
When companies send out faceless apologizes via Facebook, Twitter or Instagram that's suppose to fix the issue.. Alot of these big brands can take a note or two from *Kevin Johnson* he didn't send out a spokesperson to deliver a message he stepped out and made the matter in his favor and it's for the better. But 1 after noon for 45 minutes, isn't going to do much, those upitty brats you have employed for managers aren't qualified, better start investing in automation services.
Unfortunately, Americans of African decent don't have the luxury to escape racism, whether they move into a city or subdivision, Go to an HBCU (Historically Black College and University), go from job to job. We can't escape it. No matter what. Somewhere its always going to be thrown in our face that no matter where you live or how much money you make, there are certain individuals who will attempt to reduce to something less than a human.
Can anyone explain to how this whole incident was racist? Here in Europe we have alot of restaurants/ stores that abide by the same bathroom rules (ie u aren't allowed in unless u buy something in the store) yet no one makes a fuss about it here? The two black men were asked by employees to buy somthing, which they refused, then they were asked to leave, which they refused, then the employees called the police who asked the 3 times to leave, which they refused - so they arrested them and took them out by force. I don't see anything wrong here? Were the employees just supposed to give up asking them to leave and let them break the company rules without consequence? Am i missing something?
You have your story wrong, and here in america you can buy something and be back and be denied the bathroom. and that's the difference, I am Black and I live it. Racist is a problem here in America, ask the original american, OH I forgot the killed them.
If somebody asks you to leave their home and they refuse, they're put in handcuffs. It's the same in a private business. It's part of our property ownership rights, and they will usually just walk you outside, warn you, then handcuff you. The policy they used was the same one fast food restaurants everywhere have always used. No loitering. They do this because homeless people will overdose in the bathrooms, leaving them legally liable, and even risking a shutdown. They'll also sit in the lobby, stinking the place up and stand outside asking people for money.
Richard Williams I used to work at a Starbucks before and the whole core of Starbuck business is to connect with each customer. I can tell that he's upset to have something that is so wrong with America take place in his establishment that is supposed be the opposite of those values
Oh Man I feel for this guy, we appreciate you ! Thank you for taking this so as the serious matter it is and actively doing something to change that. I have so much respect for the leaders of this company now.
I was really feeling what this CEO was saying up until the end of the video where his answer became vague and unconvincing... I'm just hoping he was being truthful and not feigning empathy to keep his business from suffering profit margin losses
I could feel CEO Kevin Johnson's heart and he really was affected by what had happen, but, the Law officers was also in the wrong. They could have handle that better by taking the two men out, talked to them and let them go on their way, but, they was black and that alone is a danger. I thank CEO Kevin Johnson and the rest of the company because they didn't try to put the blame on anyone else, they just took action. NO OTHER CO. HAS DONE THAT EVER THAT I know about. Thanks for being an example for other. In the USA right now all the evil is rising to the top, and it will take people like Starbucks to stand up to make things better. Thanks and God Bless You STARBUCKS!
He reacted fast..and i can really appreciate that ! ..it wasnt him ..or his company ...it was her .you cant tell who is racist at interviews😢 and unfortunately Starbucks will have to pay for the butt end of it and retrain employees.. Still i salute him ..I can see he is sincere and hurt from this!
chimica small dont celebrate to early as a black person we need to wait in see if there really going to close starbucks because white supremacist play chess
Antwain Gray he will ..anyone can see this man does not and will not tolerate this type of behavior...he didnt have to meet with those two men ..he could of payed them off and just swept everything under the rug...But he was a MAN about it and met with them FACE to FACE ! Sorry but that says a whole lot in my book!
The racists were the two idiots that tried to make this about race and then the media and people like you who continue to try to make this about race.... actually
I worked at Starbucks for almost a decade and there were people who would come and get a free water and stay for hours but it was always Howard's core value that Starbucks was a place for community. Homeless people have come in and stayed and we were always instructed by managers as long as they don't steal or cause a disturbance to leave them be. It's SUPPOSED to be WELCOMING.
The answer is zero tolerance for racial biases and racism within the organization. Hold employees accountable for not upholding the standards and company policies. Violators will be terminated. Period.
Thanks, CEO Kevin Johnson. I'm sorry someone's stupid actions hurt you and the two great gentlemen's who were arrested for no reason. Thank you for taking it personally.
Good steps. Good CEO. I support Starbucks. Even if it’s just to keep up a good appearance, they are taking real steps to make change for the better. The results are what matter! And I do believe he is sincere anyway.
SO IS THE MANAGER WHO CAUSED ALL THE MESS STILL WORKING WITH STARBUCKS OR NOT? The question was not answered. He didn’t say whether she is or no longer is with Starbucks; He simply said that she is no longer working at that specific store where she wreaked havoc.
Shame on that manager. Someone in that position should have better judgement of someone’s character or intent. Customer service is key, regardless if they’re there to purchase something or not. Other customers see how you treat other people, they’re always watching.
If no one ever stand then their is no begging, They stood up and that is just like the underground rail road, it might cause others to do the same and then we have a movement to the right side of the road.
Kudos to Starbucks's CEO Kevin Johnson on his honesty towards this preventable incident. It all starts from the staff in all the Starbuck's and any poorly trained staff can make something small and blow it up into something that it shouldn't. Take a look at the recent LA Fitness fiasco where the manager and 2 other employees got fired for calling the police on a long time gym member.
I'AM Black In LOSANGELES CALIFORNIA OVER THE COURSE OF MY LIFE THE STUFF I COULD TELL YOU AND IT IS STILL THAT WAY ! At 67 !!!! I STILL GO THRU IT ! MORE NOW THAN EVER .
Hiring the right people is key.
Me being a black man I'm outraged about the situation but on the same coin i give him credit he's done more than any CEO to show he's sorry I believe him....#itsoktoforgive
Cordney Manns White supremacist can fool Black ppl easy....we need to wait in see if the stores actually close....not him giving lip service...white supremacist play chess
Antwain Gray the fact he's closing all 8000 company stores for a day is obviously gonna affects their sales. How is that "fooling" people?
Cordney Manns I agree. But I'm not satisfied with the answer of "she is no longer at that store". So, at what store will she show her fear next?
As a black man, then, you're cool if I just roll up into your house, make a few business calls and hit your WiFi, right? I'll be gone in a few minutes, just need to use the bathroom too.
I respect him for coming out and addressing the issue. Most hide behind pr.
This was an amazing response : th-cam.com/video/r6tNv6VuBwA/w-d-xo.html
I want to share this experience with you
After seeing other police videos, these innocent men are lucky they left that Starbucks with their lives.
stylac that'll teach em to just buy a stinkin coffee!
You've really bought into the mainstream media bullshit narrative against cops hook, line, and sinker.
That'll teach 'em only white people can sit around and not buy a stinkin coffee! WITHING 2 MINUTES TOO!
stylac same thing i'm saying
AllCommiesCanEatShit andDie I want to see the faces behind these idiotic TH-cam comments
I am a black man .Im happy for the way the Starbucks CEO handle this .he has a good heart.he didnt have to do that .
Oh yes he did. He has stockholders who give him his marching orders!
No, he didn't. And he shouldn't have.
Doing these time .he could act like Donald trump.a racist.but he didn't.
I can understand your anger, but give it a break. We're not all "the devil".
Yesterday, I was walking into Walmart and passed a guy with a Mazda car with back door and trunk open. Beside the car, I saw a guy on his cell with a big BBQ grill beside him. it was apparent he couldn't fit the grill in his car and was probably trying to call someone for help.
I drive a 2010 Ford Ranger pick-up, and I've often noticed people in parking lots (such as Home Depot) with the same problem: They bought something and can't fit it into their car. And, so, yeah, I have often gone over and offered to transport the item for them. I do it because I can easily put myself in their place.
Anyway, I went over to guy and offered my services. Also offered to let him hold my driver's license (I've learned to do this) while I followed him home with his grill (in case he worried I was trying to scam him out of his grill).
Guy looked at me with puzzlement and suspicion. Exchanged cell numbers (my idea in case I lost him in traffic). Followed him home and helped him get grill out of my truck. He said thank you and I left.
I'm a 64 year old white women who lives in Texas. The guy was a much younger black guy and judging from his accent, he was Nigerian (who spoke excellent English).
And, yeah, I do this for people. Did it matter that he was black? Of course not. I was happy for him that he was able to get his new grill home. (I know how ALL guys are about BBQ'ing. lol).
So, am I a "white" devil? I don't think so. We whites are NOT all alike any more than people of any other race are all alike.
sem i-auto, my friend, if you ever get a business i hope a bunch of white people sue you and take your business for being racist and not giving them enough free stuff...and after you give us all your $$$ we will all say: "we like the way you handled it" and that you are a "stand-up guy"
Holy shit, Starbucks CEO seems to be a legitimately good guy, wasn't expecting that. Respect.
How did the police not investigate more before just handcuffing them.
mike johnson it’s not that simple dumbass they didn’t do anything
YEA IT'S THAT SIMPLE DUMBASS.
IN THIS WORLD YOU GOT SO MUCH PEOPLE WHO CALL FOR NOTHING THEY ARE SCARED TO ASK THEM WHAT THEY DO IN THER SHOP, JUST LIKE SNITCHES
Tabatha Taylor they black no need to investigate.
The don’t care. Police should be sanctioned.
nothing said about the cops. who didn't clear anything up. just showed up to detain and enforce law where there is no law broken
Im a black female. What happen was not right. The CEO had done an outstanding job at trying to correct a wrong. This is how change starts. Thank You for standing up for what is right.
thelifeboatisfull. You clearly have a hearing issue. The young men where waiting on someone. Most people don't order untill all parties arrive. You speaking in the manner that you did shows your ignorance.
Çerastes Maybe you should have listen to the story before you commented. White students came forth to say they have done the exact same thing.
So the word you should goggle is Racism..
Kimberly Anderson WE DEMANDS OUR REPARATIONS AND SHEEIT, STARTING WIT USING YO BIZNESS AS OUR LIVING ROOM. ..and you wonder why no one normal gives a sh1t about you people.
thelifeboatisfull There were white people in there who hadn't purchased anything, moron.
AllCommiesCanEatShit andDie You're a demented racist.
The CEO seemed very genuine in how this affected him. I am glad he is taking steps to change what happened.
His wallet is trembling....
A Voter you got that right! He’s worried about store closings and he’d be out of a job pdq!!!
He didn’t seem too worried about the 13% drop in their revenue when he told all the deplorables not to buy coffee their!
Clearly it’s about the money honey
YES....PSYCHOPATHS ARE VERY GOOD AT SEEMING TO REALLY CARE.
Hahahahahahahahahababa. THE POOR BLACK PEOPLE OMG WHAT EVER WILL WE DO REEEEEEEEE
From a business student perspective, the CEO is smart. He would have lost so many good employees and high paying customer had he not done this.
Let this be a lesson to every business owner or CEO. Do not let injustice thrive in your business.
Tal; what "injustice" exactly do you speak of? I saw none
maybe if your parents weren't inbred you wouldn't find you cousin attractive , lol get a little melanin in you skin bud sun is get bigger , earth is getting weaker might need a little protection from skin cancer hillbilly'
TCHOH DHAHZ We Don’t call each other that. We call each other nigga which means my pal (if one black person says it to another black). But if a white person says that it is always gonna have a double meaning to it. We took about our word and turned the mean into something that shows we are strong as a community. And whenever another race bring us down we always come back up but better than ever
Thomas Korn you clearly don’t know what it mean cuz it’s not that. It is a scornful (hateful) way to address a dark skinned person. It has nothing to do with the person’s personality
Lady J. you are not the majority.
Generalizations happen
To all people out there! We all bleed the same blood! And breath the same AIR!. To treat anyone differently is disrespectful and shows how people don't know them selves as a person! Know yourself before judging others!
Don't think we'll see that manager anytime soon
the manager is "not in that store" which means that manager kept their job
We'll see them again, just at a different starbucks location where they'll be less well known
He was just hired to be a Fox news anchor for the "Fox and racist-friends" segment.
Oh, i absolutely hope we will see that manager, including their photo and name. They should never be hired by anyone ever again!
If you want to solve this problem . . . FIRE . . . do not REASSIGN . . . this employee.
Starbucks doesn't need to put it's primary focus on "training" . . . the primary focus needs to be ACCOUNTABILITY for behavior that flies in the obvious face of treating all people with dignity & respect.
If there is a consequence, employee behavior will change . . . even if their RACIST MINDSETS will not.
Oh and one other thing, it doesn't matter if this "manager" is White, Black, Latino, or Asian. They should be fired. When that becomes part of Starbucks lore . . . water cooler talk . . . black men will be treated equally and fairly compared to everyone else.
Why the handcuffs? Trespassing sould end with a warning or a fine, no handcuffs. Treat people the way you want to be treated, it's pretty simple people
Who says they were trespassing? Is there a time limit on sitting before ordering? What is it at a restaurant or a bar? They didn't say they were not going to order anything, they were just waiting for their friend/co-worker. So, if a black person goes to a Macaroni Grill and stands or sit in the lobby waiting for the rest of their party to arrive, should they be arrested?
Yo knucklehead, they were arrested. What about that didn't you get? Cuffs are what you get when you're arrested.
arrested and held for 8 hours for this. That's american justice for you.
Are you guys so retarded? If the manager or the owner wants someone out of the property, they should leave. If they don't leave its trespassing. There is no proof that he doesn't do that to white or other race who don't buy anything and stay for 15mins.
If you commit a crime and don't comply with the repeated request of cops, they will get arrested. They were trespassing because the manger wanted them out and they stayed. Have dumbocrats lost common sense along with the elections?
I hold my hat to this gentleman. Very Professional.
Thank you Sir!
What a great,genuine man..god bless him ,we need more CEOs like him♥️
I work at a Starbucks warehouse, honestly best warehouse I've ever been in and I'm paid well. Now hearing how the CEO thinks, and seeing how he acts and works to really be a human being instead of just issuing a bs apology, I can say im proud to work for them.
Closing retail stores is total BS. Philly's a black, racist city teeming with blacks opportunistically looking to cause trouble. It's always about getting something free from the establishment. Money's preferred. Starbucks has always been good about phony public relations.
Peter, that's probably one of the most ignorent things I've heard in a while. "Blacks opportunistically looking to cause trouble". Something tells me that you think the manager was justified to call the police. I think that thinking is proof of, and part of a larger problem that this event has highlighted.
Peter J. Andros These men are graduates in Real Estate, I can assure you they weren't "opportunistically looking to cause trouble".
Wanna know who ARE "opportunistically looking to cause trouble" and getting something free from the establishment? White welfare recipients. They love them some welfare, and love to cheat the system.
Peter J. Andros this is was the most racist thing Ive ever seen than seeing the N word. Ignorant and racist, you're part of America's racism problem and it needs to change
Peter J. Andros there's white people shooting up schools and you wanna say black people are constantly looking for trouble. So these 2 college graduates were in a meeting for investments and they were "causing a disturbance" You and that manager that called on them are clearly racist as fuck.
Kudos to this ceo...took the step in right direction...nobody understands it unless it actually affects them.
Yeah...right in the shareholders pocket.....This guy is damage control.....
Understands what? That black people don't have to follow the rules because of .......
Seriously, what exactly? Do you have any evidence this was racially motivated?
Are you fucking stupid, two black men are sitting in a starbucks doing NOTHING but waiting for a friend. And the cops are called
so, do you have evidence other people are allowed to sit for a time and not buy something?
No you do not. Its bullshit. There is ZERO evidence of racism. You have none.
When I go to a coffee shop, Starbucks or any other, I see people sitting there with a coffee, tea, pastry, or something.
"word of hundreds"
that's a lot of people to fit in a coffee shop.
"You don't want to accept the truth so you think black people are making this shit up or lying! Don't flatter yourselves! You're not that important! "
I think the left is PC and therefore has a prescribed outcome in any situation. They are religious, dogmatic. This is a list of their "devils"
1.Whites
2. Males
3. Christian
4. Conservative.
5. Corporations.
6. America
7. Western culture
You can predict ANY narrative or position by consulting that list. To the lefts religion, black people can NEVER be held accountable for anything, EVER.
"That manager is no longer in THAT store..." meaning she still works in your company at another location? WTF???
I think she fired but he won't tell it due to intern Problem.
I think she is fired, he just don't tell it on public due to intern Problem. This is normal.
She is fired
The CEO has balls of steal deal with this situation.. Thank for your courage to take a hard issue like this..🏆🏆🏆🏆🏆
Yes I agree! I think the manager was very wrong, but I can not understand why the police felt it necessary to arrest them.
Shout out to this guy. His actually trying to do something so the stocks don’t got down or rioting like h&m
Say What?
christopher michael Are you speaking about YOUR life?
Lmao
Hes going to fix fix out of control young black men?
Tourniquet Now in the era of Dr. King. Even before that African Americans were preaching peaceful marches, now any instance where a lot African Americans feel angry about something you don’t see a lot of peaceful demonstrations. I’m not saying there aren’t any , but very few
I like the CEO but he can't change the racist hearts of his employees.
HE CAN HELP BY STANDING UP, AND HE DID!!!!!!!!!!!!!
Who is going to pay for getting these young black men's records expunged. The manager should be disciplined strongly if not FIRED.
Please open a restaurant some day so I can come use your restroom and sit there without paying for anything and as soon as you ask me to leave ask you for a formal apology
As A S.E.O for A major company Sr. Your disrespecting character does nothing for the difference in our nation. I have flown to different locations and fired folks who are white and of power. In A business we can not allow anyone to disrespect our company nor, disrespect our name we worked hard to create... Our employees don't make the name they work for the name. So what I'm telling you young man or young woman becareful with your actions or words because you never know what person of color could make your career end. I'm not asking you to apologize but, I ask you educate yourself before continuing with your rudimentary comments.
😡People need to be arrested and held accountable for wasting tax payer dollars on these “copycat” police calls. When they start getting arrested for raising false alarms these stupid police calls will stop!! This is outrageous!! 😡
Don’t be so hard on him. There idiot that are racist but doesn’t mean the CEO is the one to blame.
Nah dude the fish rots from the head. The boss always gets the blame that’s why they get paid so well.
This CEO has been very publicly on his high horse in the past about race relations.. It’s obvious it’s all talk as his company doesn’t practice what it preaches. Starbucks should be boycotted.
Dorian Shades of gray So you want a shit ton if people to lose their jobs because your fee fee's got hurt?
It is racist for not allowed blacks to trespass?
EUNICE MOLINA That wasn't HARD! It's not going to CHANGE unless the conversation is HAD!
So she wasn't fired, She was relocated to another store where she can be racist at that location.
French Vanilla for legal purposes management or owners cannot specify ex-employees being fired… Kevin was being very smart about his words🤫
French Vanilla relocated to the unemployment line.good for her racist ass.
Johnny Blankenshoot you have a problem lol
How was she racist? She didn’t do anything wrong. It had nothing to do with race
You idiot she wasn't racist she didn't mention race when she called 911 she even called these thugs gentlemen.
funny enough, i actually work at that starbucks part time, mostly on weekends. that manager just started like 3 days before that, I've never even met her.....hmmmmmmmmm
think we will ever hear from her?
Wow lol. Let me know what happened next lol. Did she resigned or actually got fired?? He said that she no longer works at that store and that didn’t even answer the question. She no longer working at that store can mean one of the two.
You lyin shut the fuck up
Is the manager still working there?
bob tony Did she get transferred ?
This guy is really genuine and apologetic he almost made me cry. He act as if he can feel their pain and everybody should treat real situations like this.
Do you think he's sincere 👍 for yes and👎 for no
eli louissi . Yes and he is taking action. It is a start. But with Trump's "make American again slogan" the racist practices continue to take front and center. Perhaps a little research will enable his followers to discover which organisation crafted this slogan first!
Whirlwind S you mean the neo nazi america first movement? I doubt they care to look. The fourth Reich in Russia gives them marching orders via their puppet trump , pence and the rest of his administration
I'm not surprised because I'm born and raised in North America. People need to realize that President Barack Obama being the first biracial President did not change anything I mean I guess there's hope but we have been having hope for over a 100 years
I used to work for Starbucks, and this would NEVER be tolerated at my store. I'm glad that corporate is taking steps to fix the problem.
Nick Workman yes because now any minority group can come to Starbucks and use the bathroom and facilities without buying anything and the store cant call the police. That should work well
Nick; there was no problem. and I call bullshit... How many people refusing to buy someting at your starbucks did you have to kick out personally? If you say none.. I call bullshit.
Thomas Korn I never personally kicked out a customer. If ever there was a customer that was acting out of line, then I would notify my manager, and he would take action. These instances were rare but they did happen. We had a few panhandlers who would hassle people for money, and one customer using the internet to look at porn. To your point though, while I certainly get that it’s common courtesy to order food or a drink at a business, the men were not behaving in an unlawful or egregious manner. They were simply sitting at the table and having a conversation. If I worked at that Starbucks, perhaps I would be a little irritated, but not enough to call the police. Just the other day, I went to a coffee shop where two white thirty something year olds who were meeting for business did not order a drink for nearly 20. Yet management didn’t do anything in that instance. That’s all that I’m saying.
Nick, I"m gonna call bullshit on that. I've been to many different starbucks around many different states. There wasn't at least one time in each individual store where I saw an employee ask someone to buy something.. or just flat out leave. and guess what... most thetime when asked to leave.. they left. The ones that did not.. guess what.. cops were called for.. guess what.. criminal trespass.
As for the "gentelmen" in question... they were, in fact, asked to purchase something since one of them asked to use the bathroom.. while carrying a bottle of water he clearly purchased somewhere else in hand. It is 99% likely, they were there longer than 2 minutes (because if you break down all the events that should happen in those alleged 2 minutes, you'd think they had a time turner)
Plain and simple .. there was no evidence of racial bias what so ever on anyones part execpt the people crying "racism"
oh yeah.. the guy asking to use the bathroom instantly refused to purchase something when politely asked to. Granted, calling the cops *may* have been excessive...but this is a store in an urban area with a lot of homeless people attempting to sleep...or use the bathroom to bathe in .. or drug addits to shoot up and OD and die in...so I'm gonna side with the managment just a teeny bit as there is zero evidence of any racial bias what so ever still
The sincerity in this CEO’s eyes almost has me in tears. He is so sad and affected by what happened to these young men. I ABSOLUTELY LOVE STARBUCKS and I’ve NEVER had a racial incident. This is truly heartbreaking 😢
Shutting down all f Starbucks for ever will not solve the problem. It’s not a Starbucks problem; it’s a people problem.
Toast to this CEO; you can see he is devastated this incident occurred so close to him and he's taking steps to remove this sickness.
Shahwiqar Shahin he’s crying because of the lost business
Shahwiqar Shahin sickness😂
texas thunder They were released and no charges brought upon them.
They're not faulting the police, the cops did their job. It's the manager who's to blame.
What sickness? The sickness is on the left with vitctimhood and political correctness. I am sick of all you leftists. Did you even try to figure out the facts?
Biplav Shrestha: blah blah blah.You fucking idiot.
You kept it 💯❌💯 Mr. Kevin Johnson!! Its not many people of your kind like you bro!! Love ya for having a Heart, being Human, & staying Humble!!
I am outraged and will not be visiting Starbucks for the next few years until they change and prove that they have changed. At a minimum, the staff on duty should be fired along with the manager.
Who do you think that I need to be to say that I think that these employees who participated in obvious racial discrimination should be fired? The manager is culpable in that he/she created the conditions that these employees thought that they had the right and the duty to through black people out of the store. #BoycottStarbucks
You're gay
How is being a homosexual related to my objecting to the mistreatment of black people? My wife doesn't think that I am homosexual but can still agree with not mistreating people based on the amount of pigment in their skin.
Please explain how I am bigoted by my objecting to the mistreatment of black people?
Perhaps you could open your view to see that racism and bigotry are world issues and are based on ignorance. We all need to get to know each other better and to stop prejudging people based on our perception of just a few people. Are you aware that slavery was abolished in 1961 in Saudi Arabia an yet the attitude still persists?
I really do appreciate hearing from Mr. Johnson. I can tell that he is sincere, seeking to understand the problem, and committed to implementing healthy solutions. Once I hear and see change taken place at Starbucks, then I will consider resuming being one of their costumers, but for now I am on a hiatus. I hope Starbucks will become a leader with regards to employee development and in the area costumer service (across many industries). I want to thank him for being the compassionate leader that the manger in the store chose not to be!
Buck Young My comment was sincere, and I believe your’s was too, so by your own reasoning who would we be likened to?
Please don’t associate my words with hate and ill intent... I agree that the store manager was completely wrong (and she should have been fired), Mr. Johnson as the CEO is obviously remorseful, however I wouldn’t equate him to Hitler. Hitler was evil, unapologetic, and was motivated by hate... Sadly history bears witness to how he would have reacted and apologizing, meeting with the two gentlemen, and requiring a mandatory training wouldn’t have been options.
I contrast this CEO's comments with those from the CEO of United when a passenger was forcefully removed. This guy seems to speak from his heart!
I wouldn't blame this on Starbucks. The person at fault is the person who called the police. That was a big mistake. Don Lemon was a little too harsh on this interview. I believe 100% Kevin Johnson is sincere.
So when the manager asked them to leave, which she was right to do, what should she have done?
You know, give them a free coffee and a restroom key.
she should have also asked everyone else who were loitering to leave but she did not do so and made those two men the target.
No we need to blame Starbucks because the MANAGER is portraying Starbucks
that's just going to unnecessary extremes. the outcome will be a negative and won't produce results. this is an individuals problem not a company.
I like Starbucks' CEO. He's genuine about addressing the issue. This is rare from major corporate execs.
Give us all free coffee and we're good.
Our society is so messed up. I really want to commend this CEO. He’s so genuine in his desire to prevent this from ever happening again. The whole situation is just really sad.
At least he is taking action. He needs to let his employees know he will fire them for being racist.
I still don't get it. When you don't buy something at any store, and are asked to leave, you have to leave.
When was the last time this happened to couple of white dudes in khakis, waiting for their realestate agent? Answer: never.
When was the last time white s ruined a city ?
Whistling K9 oh it's definitely true, but why would the media ever tell us that? Racial divide sells
The black pity party continues
Its funny that you spout all of your stereotypes about white people and then basically say white people never get told to leave private property when they have no business there and don't purchase anything. I bet you look at every negative thing that happens in your life as "racism". Get a grip.
REALLY, Ya got me there..............
My question is: 'Did you speak with the employee that made the call to police?' Who are you hiring is the question?
You need to write a mandate about social interaction with ALL people of the human race.
Prejudice persons need not apply to Starbucks or any place that serves the public. This country was built on race, is about race, & forever will be about race. Act accordingly. Thank you for your time.
😌💕💕
I hope this Starbucks KAREN faced some consequences for this😒😑
Starbucks is always been a good company sadly the manager wasn’t
Guy's genuine! Good on him.
How the hell do you know the "guy's genuine." He's a corporate executive not a minister and focused on corporate profits. Period.
Genuine? I highly doubt it. Trying to be all emotional and "sorrowful". Yeah right...Starbucks sells cheap coffee overpriced. It's cheap because it's made off the backs of poor Africans. Starbucks exploits Africans...they could care less about how "blacks" are treated in America. They care more about profit. That's it.
thelifeboatisfull they are not seeking any civil suits as of yet. And if they milk the company it's WELL DESERVED.. THEY HAVE TO BE HELD ACCOUNTABLE
The Dialogue Body Language
If the CEO were genuine he would care that most of his workers can barely afford the minimum amount of groceries each week. He's not concerned with that but he is concerned with race relations? I'm having difficulty connecting those dots.
At least he's wearing his heart on his sleeve.
Starbucks store are too racist soonest you walk in the employees give you that look as if you don't belong there.
Nadou Luv yeap where can we go
So boycott them now and go to 7 eleven or dunkin donuts to get coffee.
Nadou Luv or maybe you just assume they are all racist... if you go looking for racism youll find it where it may not exist.
I sooo respect this man, Mr. Kevin Johnson i respect how you have dealt with this emotional situation. He said hw will Fix it and you can see how hes emotionally moved by all that has happen.
Greatest human being ever, much respect to Kevin Johnson.
You think a sleazy CEO bowing to political pressure and pandering to backwards race hustlers is the "Greatest human being ever"? Not Socrates, or Plato, or Aristotle? Not Brunelleschi, or da Vinci, or Michelangelo? Not Bach, Beethoven, Mozart, Wagner, Chopin, or Tchaikovsky? Not Caesar, Attila, Hannibal, Ramses, William the Conqueror, or Napoleon? Not Galileo, Newton, Faraday, Einstein, Tesla, or Darwin? Not Shakespeare, Milton, Hemingway, Twain, Dickens, Fitzgerald, or Tolstoy? But *this* guy? This moral coward and cultural Marxist who has never created anything of value is "Greatest human being ever"? Stand in the corner and think about what you did.
Extremely impressed with Kevin Johnson. Wow. Stand up guy👍🏽
Hes going to fix fix out of control young black men?
Surprised he can stand up without a spine.
The hard thing wud have been to say no to pc culture
And you're a marine? Shouldn't you be humiliating brown people in Abu Gharib? PC culture? Two people were arrested for waiting while black. How the fuck is that PC?
Get the fuck outta here. Two innocent people were arrested in his store for the crime of waiting. He came on and tried to address it. Moreover, he met with the victims directly. Sounds like he had a massive spine to me. Perhaps he should have left snarky youtube comments instead - that would really have showed his courage right?
I didn't get enough sleep - CEO, well drink some fucking starbucks!
I really have respect for this CEO you can see he is really affected by this an for dealing with the issue personally an not hiding behind an office door.
SPEAKING FOR ALL BLACK PEOPLE WITH A HEART STARBUCKS CEO WE FORGIVE U. REAL RECONIZE REAL..
Us truly melanated individuals are still boycotting, nice try though.
TheIVth You’re not block?
TRIGGA HE JUST A REALITY CHECK DIDN'T HE?? I 2ND THAT COMMENT THO' FROM N.Y.C; WE'LL SEE WHAT CHANGES THO'!!✊😎
ElbigboY *RUSSIAN TROLL--BOT ALERT*💯😈👌✌
TRIGGA Black people stop celebrating so early with this symbolic victory...right now hes just giving lip service...I will believe it when 8000 stores actually close
CEO looks visibly upset
What needs to happen is they need to fire and sue that Bitch that started it.
No, they need to refuse to be drawn into this rediculous nonsense.
An apology can't fix this. Free coffee would be an insult. Money can't fix this either. These men need to be listened too.
He looks exhausted, overwhelmed, and honestly sick to his stomach on every single interview.
What a MAN you are Kevin Johnson🌹
One with no balls or principles.
We always get happy over symbolic victories. Yay the accept us!
karen horton don't be fooled by the white man
Ok....lol...U only made a fool of yourself playing the roll
I give him props he is trying to understand and fix the problems.
Once he grows a backbone, he can actually succeed.
The manager should get arrested for a hate crime
She needs to be fired not reassigned.
mike johnson Why u care about her ass. He probably didnt want to be on tv. Why do u care about my comments. Too personal get a life.
mike johnson I know you are young cause of the way you talk. Im far from a trick Im 42 young punk so respect your elders and im done. Cause i know you are baby still wet behind your ears.
BitByBit Hell no
Marlene Schultz non im ok i have too many thing to do lol. But thank you for thinking about me. But when time becomes available for YOU (vice versa).
Tray Day Goodbye you are not worth my time.
Fire that manager
For enforcing company policies? Why?
demoskunk If it were just simply that, then the CEO wouldn’t be apologizing and the manager wouldn’t have gotten fired. I’ve used Starbucks bathrooms before without buying anything. I never got arrested. Theres a bigger underlying issue here.
When companies send out faceless apologizes via Facebook, Twitter or Instagram that's suppose to fix the issue..
Alot of these big brands can take a note or two from *Kevin Johnson* he didn't send out a spokesperson to deliver a message he stepped out and made the matter in his favor and it's for the better.
But 1 after noon for 45 minutes, isn't going to do much, those upitty brats you have employed for managers aren't qualified, better start investing in automation services.
Unfortunately, Americans of African decent don't have the luxury to escape racism, whether they move into a city or subdivision, Go to an HBCU (Historically Black College and University), go from job to job. We can't escape it. No matter what. Somewhere its always going to be thrown in our face that no matter where you live or how much money you make, there are certain individuals who will attempt to reduce to something less than a human.
yes you can if you stop looking for it..espeically when it isn't there
Trev WIlliams better be glad you have an hbc. A whc would be considered racist.
At least he isn't only apologizing but taking action
Can anyone explain to how this whole incident was racist? Here in Europe we have alot of restaurants/ stores that abide by the same bathroom rules (ie u aren't allowed in unless u buy something in the store) yet no one makes a fuss about it here? The two black men were asked by employees to buy somthing, which they refused, then they were asked to leave, which they refused, then the employees called the police who asked the 3 times to leave, which they refused - so they arrested them and took them out by force. I don't see anything wrong here? Were the employees just supposed to give up asking them to leave and let them break the company rules without consequence? Am i missing something?
You have your story wrong, and here in america you can buy something and be back and be denied the bathroom. and that's the difference, I am Black and I live it. Racist is a problem here in America, ask the original american, OH I forgot the killed them.
The CEO imo is sincere.
I love his reaction to this. America needs people in positions like him like this.
If somebody asks you to leave their home and they refuse, they're put in handcuffs. It's the same in a private business. It's part of our property ownership rights, and they will usually just walk you outside, warn you, then handcuff you. The policy they used was the same one fast food restaurants everywhere have always used. No loitering. They do this because homeless people will overdose in the bathrooms, leaving them legally liable, and even risking a shutdown. They'll also sit in the lobby, stinking the place up and stand outside asking people for money.
He is going to cry
he hates what he sees.and yes that employee is fired.
Richard Williams I used to work at a Starbucks before and the whole core of Starbuck business is to connect with each customer. I can tell that he's upset to have something that is so wrong with America take place in his establishment that is supposed be the opposite of those values
novia yang for being forced to apologize for something that had nothing to do with racism and losing business in the process?
He just lost a load of money on his shares. Must've hurt.
Gettin sensitive from those soy lattes
I thank him for what he's doing,but will never go there again
Oh Man I feel for this guy, we appreciate you ! Thank you for taking this so as the serious matter it is and actively doing something to change that. I have so much respect for the leaders of this company now.
finally a CEO that owns up to their companies shortcomings and tries to fix it.
I almost feel this is a public stunt. Anything possible these days. Free publicity and a way to enhance their PR
Isa star bucks doesn’t need to do that for money lmao.
This doesn't help Starbucks lool
Starbucks doesn’t need PR
He's always been like this, he has a decent autobiography
I was really feeling what this CEO was saying up until the end of the video where his answer became vague and unconvincing... I'm just hoping he was being truthful and not feigning empathy to keep his business from suffering profit margin losses
I could feel CEO Kevin Johnson's heart and he really was affected by what had happen, but, the Law officers was also in the wrong. They could have handle that better by taking the two men out, talked to them and let them go on their way, but, they was black and that alone is a danger. I thank CEO Kevin Johnson and the rest of the company because they didn't try to put the blame on anyone else, they just took action. NO OTHER CO. HAS DONE THAT EVER THAT I know about. Thanks for being an example for other. In the USA right now all the evil is rising to the top, and it will take people like Starbucks to stand up to make things better. Thanks and God Bless You STARBUCKS!
I give the CEO an A for effort. He turned coffee into an empire and it seems he's trying to use his vision to battle racism in his company.
He reacted fast..and i can really appreciate that ! ..it wasnt him ..or his company ...it was her .you cant tell who is racist at interviews😢 and unfortunately Starbucks will have to pay for the butt end of it and retrain employees.. Still i salute him ..I can see he is sincere and hurt from this!
chimica small dont celebrate to early as a black person we need to wait in see if there really going to close starbucks because white supremacist play chess
Antwain Gray he will ..anyone can see this man does not and will not tolerate this type of behavior...he didnt have to meet with those two men ..he could of payed them off and just swept everything under the rug...But he was a MAN about it and met with them FACE to FACE ! Sorry but that says a whole lot in my book!
chimica small well lets see if him meeting with them face to face will stop racial discrimination
The racists were the two idiots that tried to make this about race and then the media and people like you who continue to try to make this about race.... actually
Maybe he can give them a job?
This is so dumb. The men were rude and were loitering and argued with police for 8 min!
that manager who called the police should get sacked!!
I worked at Starbucks for almost a decade and there were people who would come and get a free water and stay for hours but it was always Howard's core value that Starbucks was a place for community. Homeless people have come in and stayed and we were always instructed by managers as long as they don't steal or cause a disturbance to leave them be. It's SUPPOSED to be WELCOMING.
this ain't starbucks fault, why the cops arrest them?
The answer is zero tolerance for racial biases and racism within the organization. Hold employees accountable for not upholding the standards and company policies. Violators will be terminated. Period.
... Im white and I've gotten kicked out of Starbucks for sitting there waiting for a friend is this actually a racism thing?
yes
Nigga stfu
In your case that should have never happened nonetheless! However in this case the police were called! And that was unnecessary!
lol at least they asked not called the cobs on you
Just so you know that Starbucks is in a affluent area that is mostly white.
Too right - the police should ''never'' have been called -
glad that manager is no longer working there.
Thanks, CEO Kevin Johnson. I'm sorry someone's stupid actions hurt you and the two great gentlemen's who were arrested for no reason. Thank you for taking it personally.
His heart sank cause he knew a lawsuit was pending.
More CNN fanning the flames of idiocy
Good. Can't sweep it under the rug broski. Tf
Good steps. Good CEO. I support Starbucks. Even if it’s just to keep up a good appearance, they are taking real steps to make change for the better. The results are what matter! And I do believe he is sincere anyway.
Jillian Michelle are you kidding me? Unconscious Bias Training. FFS!
Train people to let black people do whatever they want all the time without consequence lmfao. Hahababa
Jillian Michelle ridiculous
Dorian Shades of gray Exactly what do you think that is?
g mun22 proven unreliable pseudoscience.
“THE PUNISHMENT DOES NOT FIT THE CRIME”
SO IS THE MANAGER WHO CAUSED ALL THE MESS STILL WORKING WITH STARBUCKS OR NOT? The question was not answered. He didn’t say whether she is or no longer is with Starbucks; He simply said that she is no longer working at that specific store where she wreaked havoc.
Shame on that manager. Someone in that position should have better judgement of someone’s character or intent. Customer service is key, regardless if they’re there to purchase something or not. Other customers see how you treat other people, they’re always watching.
He won't fix shit. There is NO way to end racial profiling.
If no one ever stand then their is no begging, They stood up and that is just like the underground rail road, it might cause others to do the same and then we have a movement to the right side of the road.
Kudos to Starbucks's CEO Kevin Johnson on his honesty towards this preventable incident.
It all starts from the staff in all the Starbuck's and any poorly trained staff can make something small and blow it up into something that it shouldn't.
Take a look at the recent LA Fitness fiasco where the manager and 2 other employees got fired for calling the police on a long time gym member.
To bad the CEO of Starbucks can't teach the police of the United States the same thing!! I highly respect him!!! Thank you for taking a start!!
wow, Kevin knocked that performance out of the park
Homeless black people can sleep in Starbucks now. There's no way they will kick you out after this.
spoken like an evangelical zealot.....
I'AM Black In LOSANGELES CALIFORNIA OVER THE COURSE OF MY LIFE THE STUFF I COULD TELL YOU AND IT IS STILL THAT WAY ! At 67 !!!! I STILL GO THRU IT ! MORE NOW THAN EVER .