Gratia Carver on Customer Experience | Essential tools, Empathy, Omnichannel Strategies

Welcome back to our series where we interview influential CX Leaders. Recently we spoke to Gratia Carver (VP & Chief Experience Officer @ Blue Cross and Blue Shield of Kansas City) about essential tools in CX, the importance of empathy, omnichannel strategies - and more!
- - Some background on Gratia - -
"Gratia is a Customer Experience professional with a demonstrated history of practice development, culture evolution and maturing customer-centric approaches. Skilled in Customer Experience improvement, Performance Optimization, Operations Management, Coaching, Co-Creation/Collaboration, Team Building, and Process Improvement. Strong business development professional with a Master's degree in Business, Lean Six Sigma Black Belt and certification as a Customer Experience Professional."
- - Gratia's Links - -
LinkedIn: / gratia-carver-7477a97
Blue Cross and Blue Shield of Kansas City: www.bluekc.com/
- - Check out our socials - -
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Gratia Carver on Customer Experience | Essential tools, Empathy, Omnichannel Strategies
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