Andrew Carothers on Customer Experience | Customer-Centricity, Trends in CX, Crucial Skills

Welcome back to our series where we interview influential CX Leaders. Recently we spoke to Andrew Carothers (Sr Manager, Digital Experience ‪@CiscoSystems‬) about the customer-centric business model, emerging trends in CX, crucial skills in the field - and more!
- - Some background on Andrew - -
"Andrew is a Senior Customer Experience leader helping companies and their partners increase customer adoption and retention, improve renewals rates, and drive growth at scale through digital engagement. Builder of award-winning strategies and programs.
Extensive strategic and tactical marketing background including customer experience, digital scaling methodology, channel programs, B2B enterprise strategy, customer success, customer-centric culture, digital journey mapping, go to market planning"
- - Andrew's Links - -
LinkedIn: / andrew-carothers
Twitter: / ajcarothers
Cisco: www.cisco.com/
- - Check out our socials - -
LinkedIn: / netomi
Twitter: / netomi_official
Facebook: / officialnetomi
Instagram: / netomi_official
Vimeo: vimeo.com/netomi
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Andrew Carothers @ Cisco on CX | Customer-Centricity, Trends in CX, Important Skills
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