Netomi
Netomi
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Generate Conversational AI Personality | Webinar
Learn how to design brand-safe conversations for your customer experience - all in less than 30 minutes. Authentic conversations covering:
- Elements of conversations
- Brand tone and personality
- Designing natural conversations
- - - - -
Contact Netomi: info@netomi.com
- - Check out our socials - -
LinkedIn: www.linkedin.com/company/netomi/
Twitter: netomi_official
Facebook: officialnetomi
Instagram: netomi_official
Vimeo: vimeo.com/netomi
- - - -
Generate Conversational AI Personality | Webinar
มุมมอง: 740

วีดีโอ

Conversational AI Design 101: Process & Principles | Webinar
มุมมอง 2.6Kปีที่แล้ว
Learn the basics of conversational design for virtual assistants in under 30 minutes. Authentic conversations covering: - Conversation design principles - What makes a great conversation - Defining goals for virtual assistant conversations - Designing a conversational design process that works for your brand - - - - - Contact Netomi: info@netomi.com - - Check out our socials - - LinkedIn: www.l...
How Is Conversational AI Different Than Generative AI?
มุมมอง 2.2Kปีที่แล้ว
Netomi's VP of Product, Shail Gupta, explains the key differences between conversational AI and generative AI and explores how these two technologies can work in tandem to produce a net benefit to your customer experience journey. Want to learn more about conversational AI? Visit www.netomi.com/conversational-ai for answers to many of the common questions companies have about how to provide bri...
Westjet's Customer Experience Takes Flight with Netomi | Case Study
มุมมอง 245ปีที่แล้ว
In 2017, WestJet was looking for a solution that would bring their guest and employee experience to the next level. After reviewing over 100 options, they adopted a solution that hit all of these requirements (and more) - Netomi. Watch how this partnership changed WestJet's CX in this video case study. - - - - - Contact Netomi: info@netomi.com - - Check out our socials - - LinkedIn: www.linkedi...
Generative AI for Customer Experience | Webinar
มุมมอง 6Kปีที่แล้ว
Learn how you can differentiate your brand using AI & build deeper connections with your customers in under 30 minutes. Authentic conversations covering: - How is CX changing - Building AI-first customer service - Evaluating your AI needs - - - - - Contact Netomi: info@netomi.com - - Check out our socials - - LinkedIn: www.linkedin.com/company/netomi/ Twitter: netomi_official Facebo...
Maranda Dziekonski on CX | Working with Customers, Changes in Customer Success, Advice to Companies
มุมมอง 135ปีที่แล้ว
Welcome back to our series where we interview influential CX Leaders. In this episode, we're speaking to Maranda Dziekonski about working with customers, changes in CS in the past 5 years, her advice to companies - and more! - - Some background on Maranda - - "I am a ground-up builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take both the ...
Recession-Proof your 2023 CX Strategy | Webinar with Maranda Dziekonski, Chief Customer Officer
มุมมอง 118ปีที่แล้ว
Maranda is a huge proponent of baking in efficiency in the customer service processes and building scalable processes that grow with the team. Join Maranda and Aneta from Netomi to learn about how to build a recession-proof CX strategy for 2023. - - Some background on Maranda - - Maranda is a ground-up builder with a passion for setting up the right teams, systems, processes, and overall infras...
Why Companies Should Take A Customer-Centric Approach to Business | Ft. Andrew Carothers, Cisco
มุมมอง 72ปีที่แล้ว
Taking a customer-centric approach to business is one of the best ways to develop a winning customer experience! Hear from Andrew Carothers, Digital Experience Leader @ Cisco, as he talks about the importance of brands adopting a customer-centric business approach. You can watch this full conversation here: th-cam.com/video/yc-0o00m_rU/w-d-xo.html - - Some background on Andrew - - "Andrew is a ...
Gratia Carver on Customer Experience | Essential tools, Empathy, Omnichannel Strategies
มุมมอง 147ปีที่แล้ว
Welcome back to our series where we interview influential CX Leaders. Recently we spoke to Gratia Carver (VP & Chief Experience Officer @ Blue Cross and Blue Shield of Kansas City) about essential tools in CX, the importance of empathy, omnichannel strategies - and more! - - Some background on Gratia - - "Gratia is a Customer Experience professional with a demonstrated history of practice devel...
Andrew Carothers on Customer Experience | Customer-Centricity, Trends in CX, Crucial Skills
มุมมอง 315ปีที่แล้ว
Welcome back to our series where we interview influential CX Leaders. Recently we spoke to Andrew Carothers (Sr Manager, Digital Experience @CiscoSystems) about the customer-centric business model, emerging trends in CX, crucial skills in the field - and more! - - Some background on Andrew - - "Andrew is a Senior Customer Experience leader helping companies and their partners increase customer ...
Irit Eizips on Customer Success | Measuring Success, Important CS Skills, Career Advice
มุมมอง 439ปีที่แล้ว
Welcome to our first episode in a new series where we interview influential CX Leaders. Recently we spoke to Irit Eizips (Founder, Chief Customer Officer, and CEO @CSMPractice ) about measuring success in Customer Success, important skills in the field, advice for new professionals - and more! - - Some background on Irit - - "Irit Eizips is a world renowned thought leader who has been pivotal i...
Zinus Customer Support Team Scales to Meet Pandemic-Era Demands | Netomi Case Study
มุมมอง 2882 ปีที่แล้ว
Zinus improved their ticket backlog 60x with Netomi - from 3,000 to less than 50! And the results just get 'bed-er'! Read more in our latest case study! resources.netomi.com/hubfs/Content Library/zinus-case-study.pdf
Designing the Ideal Customer Journey in CX | Ft. Nick Mehta, Gainsight
มุมมอง 3322 ปีที่แล้ว
There are a lot of ways to deliver an excellent customer experience - one of those ways is by designing the ideal customer journey! Hear from Nick Mehta, CEO at Gainsight, as he talks to Puneet Mehta (CEO of Netomi) about the importance of creating a customer journey that works for every customer. You can watch this full conversation here: th-cam.com/video/Eu_qo8SlrVM/w-d-xo.html - - - Nick Meh...
The Impact Good Leadership Can Make | Ft. Rupal Nishar, Netomi
มุมมอง 1202 ปีที่แล้ว
Hear from Rupal Nishar (Vice President of Customer Success, Netomi) as she talks about why leadership was so important in her decision to join Netomi! You can watch the full conversation here: th-cam.com/video/GpR4jwW2lhU/w-d-xo.html - - - - Netomi helps companies deliver higher quality customer experiences at scale with AI. Interested in learning more? www.netomi.com/ Check out our socials! Li...
2022 Airline Customer Service Report | Ft. WestJet, Spirit, American, Delta, and more
มุมมอง 1882 ปีที่แล้ว
Can Ozdoruk summarize the customer support champions of major airlines. After careful analysis of 20 of the largest airlines in North America, the report cards are in! Here are highlights from our recent Airline Customer Service benchmark report. To read the full report, click here: netomi.com/resources/airlines-benchmark-report - - - - Netomi helps companies deliver higher quality customer exp...
The Importance of Human Empathy in the Future of CX | Ft. Tania Hoque, Rogers Sports & Media
มุมมอง 1682 ปีที่แล้ว
The Importance of Human Empathy in the Future of CX | Ft. Tania Hoque, Rogers Sports & Media
How Analytics is a Key Skill for Women in CX | Ft. Anastasia Zdoroviak, DoorDash
มุมมอง 1252 ปีที่แล้ว
How Analytics is a Key Skill for Women in CX | Ft. Anastasia Zdoroviak, DoorDash
Let's Talk About The Gender Gap | Ft. Charlotte Ward, Head of Support @ Snowplow Analytics
มุมมอง 452 ปีที่แล้ว
Let's Talk About The Gender Gap | Ft. Charlotte Ward, Head of Support @ Snowplow Analytics
How is the customer experience changing? | Ft. Puneet Mehta, Founder/CEO Netomi
มุมมอง 5762 ปีที่แล้ว
How is the customer experience changing? | Ft. Puneet Mehta, Founder/CEO Netomi
What does the future look like for customer support agents? | Ft. Laura Lakhwara, UIPath
มุมมอง 1102 ปีที่แล้ว
What does the future look like for customer support agents? | Ft. Laura Lakhwara, UIPath
What's happening to customer experience in this post-pandemic world? - Ft. Nick Mehta, CEO Gainsight
มุมมอง 712 ปีที่แล้ว
What's happening to customer experience in this post-pandemic world? - Ft. Nick Mehta, CEO Gainsight
From Complex to Simplex | How Simplex Streamlined Their Support Operations
มุมมอง 1622 ปีที่แล้ว
From Complex to Simplex | How Simplex Streamlined Their Support Operations
Radisson Customer Service & Digital Transformation Advice | Sr. Strategist, Alexandra Rodrigues
มุมมอง 1422 ปีที่แล้ว
Radisson Customer Service & Digital Transformation Advice | Sr. Strategist, Alexandra Rodrigues
Women CX Leaders Shaping the Future of Customer Service | Uber, UIPath, and more
มุมมอง 2192 ปีที่แล้ว
Women CX Leaders Shaping the Future of Customer Service | Uber, UIPath, and more
Life at Netomi
มุมมอง 1.1K2 ปีที่แล้ว
Life at Netomi
Radisson Customer Service & Digital Transformation Advice from Sr. Strategist, Alexandra Rodrigues
มุมมอง 802 ปีที่แล้ว
Radisson Customer Service & Digital Transformation Advice from Sr. Strategist, Alexandra Rodrigues
Customer Experience in 2022 - Ft. Nick Mehta (CEO of Gainsight) & Puneet Mehta (CEO of Netomi)
มุมมอง 1.1K2 ปีที่แล้ว
Customer Experience in 2022 - Ft. Nick Mehta (CEO of Gainsight) & Puneet Mehta (CEO of Netomi)
Miro Customer Service - Scaling teams, building a unicorn culture, and shaping the product roadmap
มุมมอง 1552 ปีที่แล้ว
Miro Customer Service - Scaling teams, building a unicorn culture, and shaping the product roadmap
Our VP Marketing, Can Ozdoruk, summarizes Customer Support winners in Travel & Hospitality industry
มุมมอง 2073 ปีที่แล้ว
Our VP Marketing, Can Ozdoruk, summarizes Customer Support winners in Travel & Hospitality industry
The Power of Proactive Customer Service, Ft. Senior VP of Support at DBS Bank, Raj Udayakumar
มุมมอง 1643 ปีที่แล้ว
The Power of Proactive Customer Service, Ft. Senior VP of Support at DBS Bank, Raj Udayakumar

ความคิดเห็น

  • @fengpingxiong9915
    @fengpingxiong9915 หลายเดือนก่อน

    OH! I appreciate your sharing the clear, detailed, and feasible conversational AI design processes and principles, especially the real-life examples that helped me a lot as a UX designer. Thanks so much!!!!

  • @LetsprayPastorMrsA
    @LetsprayPastorMrsA หลายเดือนก่อน

    Am interested

  • @rondeeconferencecall
    @rondeeconferencecall 5 หลายเดือนก่อน

    Dylan, you are a natural!

  • @user-kp8qn3ug7p
    @user-kp8qn3ug7p 6 หลายเดือนก่อน

    There's a fair bit of value in this. Glad I stumbled across it

  • @tnc_designer
    @tnc_designer 10 หลายเดือนก่อน

    This is amazing, I'm an experienced UI/UX designer, and this is something I would love to learn. I find it very interesting.

  • @mohssineanouar7159
    @mohssineanouar7159 ปีที่แล้ว

    So much value! Thank you for this video

  • @itsyagirlapes
    @itsyagirlapes ปีที่แล้ว

    Super informative!

  • @user-zy1yp5tw7e
    @user-zy1yp5tw7e ปีที่แล้ว

  • @user-zy1yp5tw7e
    @user-zy1yp5tw7e ปีที่แล้ว

    Great Customer experience

  • @quotestime6290
    @quotestime6290 ปีที่แล้ว

    Awesome

  • @CSMPractice
    @CSMPractice ปีที่แล้ว

    Thank you so much for producing this video!

  • @eprohoda
    @eprohoda 2 ปีที่แล้ว

    you uploaded ncie , Netomi, 😌

  • @subramaniamhariharan2924
    @subramaniamhariharan2924 3 ปีที่แล้ว

    Somewhere during our life we come across a conversation that makes us shut up and listen. This "Conversation" between Raj and Greg was one such that made me sit up and listen. Having conducted over 1000+ Webinars and twice the number of Class Room Leadership Sessions, you can take my words for it.

  • @karthikeyankr725
    @karthikeyankr725 3 ปีที่แล้ว

    Hello, @netomi Can you post the demo video and process video please, its give a better idea of how to handle