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- เผยแพร่เมื่อ 2 ม.ค. 2014
- Life on the road takes its toll when the bosses of North America's biggest independent cabbies, Beck Taxi, work in disguise. General Manager Gail Souter and Operations Manager Kristine Hubbard are mother and daughter. Together, they run a business that has takes 15 million passengers a year to where they want to go. But with tough City Council regulations and high overheads, drivers are struggling to make a living.[28]
It always makes me sad to see companies that are very rich and they give so little back to the people who make them money. They should do more and they can afford it. These workers deserved more.
Maybe the have great perks, like profit sharing? 🤷♀️ just a thought...
I find it hilarious how the general manager at 2:23 walks around looking at everybody's work. No one does that and it is so fake it makes me laugh. lol
I like how they didn't say anything about providing updated tools and are still putting that expense on the mechanic.
Those folks seen some stuff. All of them, they've been hit hard as hell and still strong as stone. that was one of the best episodes, by far.
They should help Brian, the mechanic, a lot more. He deserves it.
Agreed 100%
Looked to me like The whole shop needed to be modernized
00000000
@@sheristewart3940 I thought that they were going to pay for advanced classes to keep up...
From a business perspective Brian is a single point of failure. If he ever goes, the tools go too! Be nice to Brian😁
My dad was a cab driver and he passed away driving the cab and he died back in 1999 of a massive heart attack 💔 love and miss you dad
My deepest, deepest condolences to you and your family! May your father rest in peace!
The mechanic should have been given more due to the money he has spent himself on tools 🔧😕
Every mechanic spends money on their own tools its standard practice
Exactly 💯
And the driver who was given $10K towards a hybrid vehicle should have been to purchase whatever he wanted with the money
These two ladies come from a life where they haven’t had to deal with financial hardship. People at the top of organizations don’t face the daily struggle of those at the bottom. They are older in life so adapting to new job skills isn’t easy. At least they were nice enough to appreciate their employees.
When the owner said " washing a car is unbelievably strenuous !" I fucking laughed , clearly not living in the real world.
Me neither my whit3 cars sooooodirty 🐳💨
@bryn mitchell same I was like get real lady 😂🤣
Even worse was when she said she didn't realize how hard mechanic work is lady get in the real world and take off the blinders and rose tinted glasses
No lie, ive watched 45 episodes of UB in the last few days. IN FULL. No skipping to the end or what not.
REALLY? I hope you can find a support group in your neighborhood, you need help!!
You think the mechanic would have an assistant or more than 1 mechanic...Dang!
How can you not like that one CAB. It was Awesome I would Love it. All Funky and Crazy and Happy.
"it's been made very clear to me that drivers have a lot of expenses." as a owner how could you not know that ???
they are so fake
Because it isn't coming out of their pockets! I drove for ten years, 12 hrs a day. When the company gets basically a 70/30 split, you're not keeping drivers for too long.
Retirement benefits would be far better than a small amount. Gratefulness is important but keeping your employees by incentivizing them is also important.
21:20 There's absolutely NO reason to have to lift a tire to chest or head height. LOWER THE DAMN CAR to the ground!
I find it vastly more difficult to lift and line up the tire onto the studs when its just a foot or two off the ground...way easier to lift to my waist and bump it into place.
The mother daughter relationship is cute
Two very emotional, caring ladies. Well done
This is an awesome company. Great job Beck and kudos to all your employees.
Shows why the London black taxi is so well designed. Lots of space for the passengers and safe for the driver.
God bless you for your generosity!
Very emotional and very uplifting I really enjoyed watching this episode ty for sharing
I loved this video! If that Taxi company were here in North Texas, I'd use them regularly. I've heard so many scary stories about the drivers for our area, I choose not to call them for a ride, and instead I just don't go to whatever I wanted to go to. And the cosmic cab thing is delightful. If I were a cab driver, and were able to do such a thing, I'd have a disco cab! Mirror ball, bead curtain, black lights and the BeeGees, baby! LOL And I'd dress the part (except for the platform shoes), you can't drive in those trust me I remember all too well. LOL
This was the best one I've ever seen!!! Now I too love the Beck family as well!!! You've blessed some very hard workers!! Loved too see the epic feelings of mom and daughter working with these wonderful people!
Too bad, we do not get to see what her brother, her cousins, & all the rest of the family would have done for the business, as Gail Souter took the business for herself, & kicked them all out.
Me to. I'm binge watching!! Lol day 4 for me. 😁 I have so much respect for any business owner who goes undercover for the right reasons. These women are amazing. They are kind, compassionate and so caring. This is a great show. Also a smile and a kind word go a long way. I love that cab!! How awesome
Omg I'm binge watching this too
Omg they arent compassionate at all. They dont give a fuck at all. They only wanted to be on tv. Come on how can you say that with a straight face. Tbey did it all for the wrong resons. 5k in tools is like a slap in the face.
@@fufnerkeywheel1329 and $10K towards a hybrid. He didn't get anything for himself
After the first season ,everyone knows this is undercover boss . They aren't generous at all,on the Canadian series . I'd like to hear updates and see if they actually change things for their employees. What is so great about CANADA? Watching this series opened my eyes.
You need to watch the Mary Browns chicken episode. CEO buys a guy a house.
this was one of my favorite episodes . great show.
Why hasn't this company installed hard plexiglass between the back of the front seat to protect their employees?
Why oh because they dont actually care. All this show was made to make them look good. I wasent fooled one bit.
Maybe because nobody thought of it? Maybe becsuse there's some silly regulation against it? They don't HAVE to be evil and uncaring because they're the owners.
@@wyntermackenzie4952Naw hes right I can completely tell by the way they talk these mfers are fake as fuck.
i personally think that is much less friendly to the customers, makes you feel like you're in the back of a cop car.
a lot of companies only care about profit
Mr edwards is so kind
All they have to do is put stickers on the window and a sign inside the car saying there are cameras in the cars and put plexiglass up between the driver and customer. Also, this company is definitely not cheap. I have seen a few of these and they don't give hardly anything. these women are awesome and care about people.
The shock on the family's faces when mum and daughter came out in their disguises Priceless 😀
I bought three model kits. A 1968 Plymouth Fury, 1970 Ford Galaxie 500, and a 1991 Chevrolet Caprice and I am making them to look like Beck' Taxi with the orange and lime green color. Doing the same with Diamond cab as well
This is my favorite so far of all these shows
Hey watching from Trinidad and Tobago 😍😊
check out the undercover boss episode from New York and Company
These two bosses seem to have been very generous to their honorees.
Massive respect to Tony!
ya he was my favorite
I'm officially on day 3 of watching this in a binge-like manner..... how?.....why?....
same here lol
me too :D
Kraft Punk me too!!!😂🤣😂🤣
2019----same
I enjoyed the highlighted employees!!!
This will probably be the last "Undercover Boss" that I will watch. Two things... I can't believe how little management seems to know about their own companies and it's just one long commercial. The managers are always telling us how great the employees are and the company is wonderful. If everything is so great, why do they feel the need to go on this show? I bet they pay to be on it. It makes no sense otherwise. No good manager is going to come on the and tell the world their company sucks.
Of course! Majority of the companies don't give a flying F about their employees!
well employees are critical of the companies often. you old sour puss.
First super generous and kind Canadian boss ❤
dispatching is the most difficult task of this business !
Tony is the 💣bombman
The company should ALWAYS provide the tools for their work.
Some mechanics prefer their own. Why, I'm not sure 🤷♀️
Fantastic mother and daughter ❤❤
Ackber's car has the left headlight out- needs ride to the mechanic shop. Also I agree the lights and noise can be a safety issue as far as driver distraction, although taxi drivers in general seem to get around constant distractions all the time somehow.
i love women in business especially in typically male dominated industries. keep it up ladies
They should stick to ladies chores
So heart warming.
For me Brian the mechanic need more than 5k. He is the over all key of operation of all the taxi to be road worthy. Hope he be given xtra compensation. Coz i myself love working on cars. Its a hard work. No guessing games.
AWESOME 👏
Thank you
I definitely wouldn’t mind working with this family
Every time I heard Mr. Edwards I kept thinking back to the old show Mr. Ed....
This was a great episode
Well done ladies! I would love to work for them
"You bought tools for $70-80 000, so we want you to go on a $5 000 buying spree." :D lol WTF.
😂🤣IKR
He can buy plenty of 10 mm wrenches and sockets....lol
That's the only moment I was waiting for..and it's frustrating 🤦🏻♀️😅
Y not give him 5000 as a bonus?
Y not give him 5000 as a bonus?
Love that cosmic cab
Now there is some thoughtful bosses!!!
Somehow I thought two women--especially a mother and daughter--would be more generous than most of the other Canadian bosses. (I know, sexist, but hey.) NOPE. Let's be real. If they really wanted to make a difference they would have created retirement savings plans for ALL of their employees, not just Mr. Edwards. They are not the cheapest bosses I've seen on the show but they're not much better.
Shut the fuck up you fucking loser.
I always thought the bosses were a little cheap myself
"Socialism only works until you run out of other people's money." Margret Thatcher.
Take those words to heart. People are always more generous when it's not thier own money being spent.
Now, if I wanted to improve the business, while assisting those who showed such excellence, I would suggest an assistant for the mechanic, to help reduce his load, and do the simple tasks, who could also learn the trade. This would also allow for sick days, and free up the mechanic for the more complicated tasks that every mechanic must do. It would truly suck to have to stop work under a car, to run out and check fluids on several cars in the rain, a job any trainee could do.
And given the mechanic a couple of assistance. Too much work for one person.
but most of the drivers are not employees, they are self employed businesses paying commission to Beck.
a good deterrence is to post a Camera picture somewhere on the cab as a visual indicator, some might be weirded out but its worth the safety of the cab drivers imo
The mechanic needs his own apprentice
In Aust they have a see through plastic screen between the driver and the rear of the cab a camera and distress alarm and gps would help, some drivers carry a large tactical metal torch for self defence.
I own and operate a taxi service in Maine. You re not a true owner unless you own ALL the cars! That s when you're in the fire ladies.
I wish mother daughter duo to achieve great height of success,because there wasn't a moment where I haven't cried while watching your episode and beyond I feel you both are great human god bless you .🙏
I love watching this reality show is there any new episodes?
Brian reminds me a little of Vince Neil with a moustache.
I love Canadians
You guys don't do enough for your driver , you are lucky to have a business at all.
I'm glad she mentioned Mr. Edwards - because I definitely think you should have all nationalities on her board.
I almost died three times from cancer in 2017 and I have learned the samething. Why get made? Why rush? Why isn't pizza a super food?
I wish this was done to Hyatt Regency Saipan instead of the mystery guest. Because when the bosses comes to investigate or see how the hotel was doing, they chose the best rooms, cleans it good, but d older rooms weren't. One bell man in the afternoon shift from 15:00 hrs to 23:30 hrs. Can't handle take care of transportation to hotel, airport both ways plus to other hotels, picking up guests at others hotels, restaurants, shopping, and golf courses forth and back. Same time helping guests with their luggages to the rooms and to the lobby, answer phones, handle storage room, delivery packages, messages, letters to rooms, and assisting guests in the lobby with transportation, buses, taxi and more all at the same time. Cleaning our buses, vans and caddy. A person can't do all of these at the same time, but this was what we were given to do. On our very busy day due to the typhoon a day earlier, I ended up missed our vip guests pick up at the airport because I was picking up guests from hotels and restaurants at that time. And hotels were PIC on south of the island, Nikko Hotel at the east end of the island. Because of the missed pick up, I was forced to resign. This job when I first started working, we were about 4 and 5 staff during morning shift, and as well if afternoon shift was busy, but I was all alone that very busy day, infact, I was called in two hours earlier because of it was busy.
apparently the CEO is the general manager? what an odd title for an executive
Beck is so generous...love this episode
No they're not. You should read what Gail Souter did to her own family (regarding Beck Taxi)!!!
Kristine is a very beautiful woman with a great drive! Very nice job at interacting with your workers and the compassion that you displayed was second to none.
They should have done more for their employees. I just watched an episode where the boss gave his employee a $14, 000 raise plus $250, 000 to buy a house. Come on, Beck! Step it up.
I saw that episode
The Canadian bosses are very conservative with how much they give away compared to the US bosses.
You know, I have the opposite reaction. I've watched a couple of the US shows, and I can't stand the gratuitous displays of generosity. As someone who has lived hand-to-mouth and on/below the poverty line much of my life, who's been on the receiving end of some wonderful generosity from wealthy people in my community, I can say that 1,000-10,000 is a godsend, and will make a massive difference in the life of a struggling employee. If you make the gift any larger than that, it's like winning the lottery -- and the vast majority of lottery winners are back to the same income or even below just a year after they win. That much money can mess with someone's life: they aren't used to dealing with that kind of money. It also removes a lot of the satisfaction people have of accomplishing something themselves.
Rich people have to be very, very careful when they give money, to make sure that their money will not harm the recipients, and to show respect for the dignity of the people whom they're giving to. For instance, giving people a sum to kickstart retirement or kids' college could be a real incentive for them to do more with it, but saying "I'll pay for all your kids' colleges" (as I've seen in the US show) removes not only the incentive for those people to take action themselves, but also removes the confidence that one is able to provide for one's kids. I can't stand the attitudes of the US shows, as if throwing massive amounts of money around is going to help people: it's all about what makes good TV instead of about what actually helps the individuals. It's disrespectful, and the attention-seeking of it takes away a lot of the true joy of the generosity, both in giving and receiving. I really believe in the Canadian and UK versions that the carefully given money will work wonders in their employee's lives. In the US versions, which seem to be more about showing off and doing something shocking than about really looking at the needs of the employees, I think it's more likely that the employees won't know what to do with that much money, or will be left feeling a bit empty, like all the satisfaction got taken out of what should've been a nice gift. It will also breed serious amounts of discontent among other employees, who will wonder why they're working so hard if their boss can throw money around that way, and make them wonder why only one of them got singled out randomly for a new house, when there might have been 25 of them for whom 10,000 would have been a life changer.
thatgirllNancyy
il y a 3 semaines
Ackber is awesome!!!! I used to live in Scarborough years ago BUT I worked downtown Toronto for a number of years and I actually got his cab not once but twice while I still lived out that way.
The divide between corporate and employees is so great they don't even know the mechanic is not provided tools. Some of the things these women said just had me scratching my head because I thought it was common knowledge. It's sad that all the privilege goes to the people who aren't doing the labor.
Mr. Edwards was driving without the seatbelt??!!! Boss didn't notice though..
LOVED IT...............
I expected the mechanic to be told an assistant would be hired to help him! There were two at one time. Another should have been hired when one passed away. And this guy needs a vacation before he keels over.
I doubt he's the only mechanic on duty! lol!
Wow! People this is Undercover Boss which means CEO, Co- Founders or Owners go to find out if their companies worked by their employees are doing their jobs correctly it's not a Charity thing..Lol Reading comments make me see that even though they're people who might have a right in opinions also needs to understand it's a show to educate also the public to see all those hard working people who have not been recognized. It's not about how much the employees receive it's about how good the work is done and how well is represented the company. The boss who is there is just to find out how can they improve what they are not aware of because in occasions thing are overlooked. Anything given to these employees even if it's not alot is a help. Hope the company keeps improving and God protects every driver and passengers. 😊❤
Wow! Someone didn't watch the full episode! Guy spends over $70k on equipment for the company... Receives $5,000 for new tools your telling me that what they did was correct? They stole this guys money he obviously has a mental disability given the fact that he spent over 70 grand on equipment for the company he's literally working for free at this point this is technically slavery "But we want to do something for you here's $5,000 to put back into the company" They take advantage of their employees with mental disability that's where i draw the line on them and don't tell me he doesn't just look at him and what sane person would donate 70k to their work and then proceed to work for free until they pay off the debt NOBODY!
Brokengamezone as I said in my comment everyone has a right to a opinion. Which I totally respect and FYI I did see the full eposide and if you heard and for what I understand this mechanic is doing a job for the taxi company. And yes for many years perhaps the owner says she can see that if it wasn't for the help she receives from the people that love thier jobs the taxis wouldn't be a sucess. So to my understanding this mechanic gives the company a service as a garage not of the company. So to me 5,000 is pretty good maybe not as much as he has spent but helps.
I hope these money is real. These drivers deserve all the money giving to them by the company ☺️
10000 toward a hybrid? Do they not know how much a hybrid costs? Still passing the majority of the cost to their driver. Disgusting.
Disgusting? Who the fuck are you to expect another person to give you their money. Go get a job and shut the fuck up, you fucking welfare class are fucking pathetic.
@@WhiteSupreme wow you sure are classy.
that's all taxi places non hold the costs, if u wanted to drive for green and white in my city you gotta pay 600 a week for the vechile. and even more for a van
also ur right, it would cost a lot but 10k plus what he will get for that impala he has now, a decent portion will be payed off and its not like hes getting the top of the line version of the car, u could tell he was driving a lt version of the impala. not the ss so its gonna be a lot cheaper then u think.
"We're giving you $5,000" dude said he spent over $70k of his own money...
so?
to be 1000 percent honest with you, that's very common that mechanics buy there own tools for the shop there working at, its very very common for them to buy there own tools, now somplaces give there mechanics like 500 a year to spend on tools and only tools but mostly its up to the mechanic, but then again that's why lots of shops are 90 plus a hour in labor
$10,000.00 for new tools and $5,000.00 for him to spend on whatever wanted.. I’m sure he very happy with that..jmo
@@soulsreaper7145 ya when the matco or snap on tool truck comes around tempting the guys usually they drool 🤤500 isn't enough and she should of gave him more of a budget too compared to what he has spent and does for them IMO
@@payableondeath9091 I think the one thing that the Canadian UB did not do well is talk about the specific changes the company was going to make based on the feedback. I really like the show, but they just give board room highlights instead of the action plans. So, maybe that's part of the larger scale changes they are making as a company and it just didn't make it to the show because they're more interested in the life stories than the final business changes.
The cosmic cab has a headlight out 😦
I thought the company will provide him the complete tools sets to meet with the company demands. He spent over $70.000 for tools. what will $5.000 will do?
yeah i was kinda thinking like, why is he even having to pay for the tools the company is using on their own cars a daily basis? thats fucked up. is the garage not ownned by the taxi company? or is he the owner of the garage and subcontracted by the taxi company to work on only there cars? and the cars themselves..what is this owner operator thing? does that mean the drivers own their cars? so if they retire or something theyre stuck with these orange n green cars? it sounds like the business is held together by the employees themselves. making the employees pay for everything while theyre just collecting their fees for using the name & taking their calls basically
Carpenter's have to have their own tools why wouldn't a mechanic?
you know nothing about how mechanics lol they buy their own tools, even if you're working for another company
Yes it is kind of pointless, heres a car but it just dont run but there ya go, your welcome
There is TONS of Jobs when you have to supply ALL TOOL'S. PLUS TONS of Jobs now when if you are a Chef you have you supply your OWN KNIFES, AND OTHER THINGS. OH and other Jobs when you Deliver Food it's YOUR CAR AND YOUR GAS.
Wondering how UBER has affected this industry in Canada
😂 Same here.
hope uber fucks them right up !
i dunno, uber isnt in my city,(winnipeg, mb, canada) something to do with our bylaws. we also have had "saferides" (rideshares) here way b4 uber was a thing. a bunch of our local indigenous women felt like we were being unfairly targeted and sexually harassed by a local taxi drivers in a particular part of the city, ontop of the murdered and missing indigenous women crisis here in canada, So in response we started a grassroots version online in fb groups called saferides which were for women and children only to begin with early on. then it grew to other groups which accepted men and so forth. once it caught on ppl started complaining about stupid things like why not men, and stuff like how do we know if theyre a safe driver etc. basically it was all these snowflake complainers that brought our underground saferide movement to the attention of the government, then our city ended up creating lame bylaws such as you need to change ur license, pay a fee, agree to drive during specific hours etc. totally ruined why we started it to begin with. and this was way b4 uber was even a thing yet and never did come to my city bc they dont want to fallow our bylaws, which i totally understand why. so it was all you permit patty's and bbq betty's that ruined rideshare for my city.
If it is like in Europe, it mostly means the drivers have to make more hours, due to Uber taking 30% of each fare, where before you pocketed that yourself. Also, peak times are rare, slow times are plenty. On peak times, customers complain a lot, on slow times, they have no respect for you or your car, since they can give you a bad rating and help you out of a job in no time, also, they can order a dozen other Ubers in no-time. It is killing the fun for drivers, but is also driving the professionals out of the business.
TBH, i love taking Beck Taxi and i have been taking Beck Taxi for more than 3 yrs now, but it's just the drivers, some of em r rude and when u tell them to go specific way, they always end up taking the long route, hence making us pay more than what u expect to pay for ur fare. Therefore bad service, but i do respect some of the drivers who always listen to u n when u tell em to go a bit fast, so u can reach ur destination , they always try their best, i got much respect to those drivers.
all city driving companies have bad apples bro and mess the company and good drivers reputations
R A it seems like you don't know or care about the real definition of Autism, makes me disappointed to see that.
You've just described every single person whether in a work setting or not. There are some good and some bad.
GREAT BOSSES HOPE ALL BOSSES WILL BE AS GREAT AS YOU
That car that Brian was working on needs tires...lol
This cab still exist or not? Cos now there s many online cab
I would like to know why only two of the men received additional money to spend as they choose to but the other two gentleman received money that is to be put towards what Beck Taxi chose, which basically was to help them to be more efficient at their job?
J-uust wondering 😑
The Taxi firm is VERY inefficient.
I drove Taxis in Australia from 1995 to 2000, and back then we had digital dispatch, for a company that size, why no data dispatch terminals in cars ?, Keeps your airtime to a minimum, keeping the radio reduced to Query channel (Driver speaks to base)
Ackber's car would be Defected by the Police here in Australia, 1) for the headlight, and 2) all that bling light system.
Oh so the SEO picks up a taxi from the side of the road but i'm confused why the camera is in side of the car?
For the safety
I think Gail looks better with the wig.
Wage slavery is what i call what is going on with wages in the US.
It needs to change, it WAS different, but then the minimum wage stayed basically the same for decades while everything went up, and the taxes are laughably low, especially for the people making REAL money.
70-80K tools, and he still needs more, he should NEVER have had to spend that, the shop should be stocked with everything he might ever need, and some extra for some possibly, or for another mechanic.
He should be reimbursed for ALL of that money.
That is actually borderline criminal.
1 day a month off, that's nuts !
HE IS SAVING YOUR COMPANY !!! AND WITH HIS OWN MONEY !!!
The cameras shouldn;t take pics every few seconds, but roll, and we had stickers on the windows where the passengers get in that there is camera supervision at all times.
The tite specifically says CANADA. They have their own flag. IF this had been filmed in USA, the guy would've probably gotten 100,000 dollars or more. Plus a paid vacation.
I think another update needs to be done with teaching the drivers their way around the city.
Why don't they use gps?
@@m.r.e.5731 they do but it takes extra time. if you know a little more of the city its quicker turnover
"we're giving you $5,000 for new tools" me: "that's it? it's basically a drawer of tools, the scanners alone that do basic function are about $10,000 the ones that he needs are about $50,000... that's without the specialized tools that he would need for the incoming hybrid cars, plus it wouldn't go very far with the training he would need to use those tools correctly, what do you expect him to do sit down in front of pirated videos or even worse, TH-cam videos and say "learn from that" that's basically Uber style training, unless he's trying to work within the 4.6* rating, he's going to need a lot more tools and training to keep up as a half decent mechanic.. you're setting the guy up to fail, especially whn he spent $80,000 of his own money on tools, I would suggest you buy that from him and then offer him another $80,000 plus look for an acceptable subscription plan from Snap-on and a direct connection to the manufacturer of tools..."
I'm not a mechanic, but I think I outlined the bare minimum for acceptable maintenance, when you think about how expensive your mechanic is, sometimes they are trying to keep up with the manufacturers.
Yeah I hope when he leaves he takes all the tools he bought with him.
I thought the company will by him the complete new tools sets worth over $150.000 matching these new cars. As you said; he is set up to fail!
absolutely agree with you..these two stuck up twats should watch donatos pizza undercover boss as they have no idea how to take care of their employees..
what the fuk computer for a car costs 50k??? the most expsensive one I have seen and its literally the top model is 3k lol where the fuk do u buy ur stuff from? robbery.com??? the newest one from snap on does everything lol
@@ginakjames ya they're clueless
So the two cabs featured here seems clean but the 4 Beck cabs I've been in wasn't. Hmmmm. Very interesting
i basically watch these to curb the desire i have to help people in the way i cant afford to...
maybeso maybenot lmao! you too?
Never washes cars, what a boss
Talk about safety the car with all the decoration has one headlight out..lol
One of them driving with one headlight 😂better get it to the mechanic 😅