City Councillor and Toronto Transit Commission Chair Karen Stintz goes undercover inside the country's largest mass transit system to get her hands dirty with some of the toughest and grittiest jobs.[6]
Canadians are so nice! And these city workers were all AMAZING… people today could learn so much from these hardworking humans. I was blown away by hard hard it is to see how much is behind a transportation system. And a major shout out to Carmen…she has an infectious laugh and her work ethic…. Just Bravo!
Tony is a great guy!! Proud of making those seats new. No matter what job you do , you should always feel proud of what you accomplished. The media focuses on the bad things here in USA to. Carmen is an amazing person!! The people who ride those buses need to be educated on leaving such a mess!! That's ridiculous
It is impossible for me to holdback tears while watching this! It gives me hope that there are MANY good and dedicated people out there. It is important to note that it's very necessary to be polite to ALL people ALL the times and RESPECT ALL kinds of workers because we cannot all be Prime Ministers at the same time. WE ALL HAVE ROLES TO PLAY IN SOCIETY. Let's respect one another and stop being in clans and classes. I wish I met ALL who were in this documentary and HUG them. So moving and humbling.
This was a great program. I really appreciate the Boss and all the staff/ officers on different Desks. Great idea..👍👌. The very fact that officials loved their job and cheerfully do their job is the takeaway and there for the world to see. 👌
passengers blaming the company for dirty buses, while they behave like animals, why would they leave theirs trash in the bus. The reason is professionalism! The passengers will challenge abusers along with the company. Citizen pressure upon others also changes character. Do not filthy my bus!
I can't believe people are expecting the buses to be clean but on the other hand leave a ton of trash inside there... what do they expect? I feel so sorry for the dedicated custodians. Unfortunately we have the exact same situation here in Germany! I guess hating the public transit is just too convinient and a subject that people like to talk about to get rid of all the frustration in their own life...
no matter where you live mass tranist is going to have problems i'm from broward county florida and i see trash on the buses almost everytime, the buses start the day clean and by the time they go out of service they have issues so all the men and women that keeps our transit buses and subways ect.. clean and maintained my hats is off to them.
no matter where you live mass tranist is going to have problems i'm from broward county florida and i see trash on the buses almost everytime, the buses start the day clean and by the time they go out of service they have issues so all the men and women that keeps our transit buses and subways ect.. clean and maintained my hats is off to them.
Germany, which used to be the example in cleanliness...has declined that much? People who don't appreciate their surroundings, and being public instead of private means they can ruin/damage destroy it. I thought this only happened in Communism!
@Caryn Gibson That sounds absolutely despicable! This is how they educate the future of "any country"? Children do what they see and what they're told they can do!
The TTC doesn't need budget cuts. It needs proper funding and planning. TTC workers are under constant stress, to do more with less. Most passengers are fine, but there's that 10% of folks who are just toxic. I was using TTC during the time when I was still able to get around on public transit, and the drivers were good to me. They went out of their way to help. I'm not steady or strong enough now to cope with that many people too close together. I'm lucky, my roomie drives. These people she's shadowing and learning from are great. The TTC's best asset is their people.
@@jeremybenoit759 it's a big company. Between all the salaries, and maintenance on this equipment to run and repair. The city has provided their end of the funding. Its the provincial and federal that need to help with the burden.
Only one thing to say. This is amazing. Please offer satisfying offers and scholarships to everybody who works at the commission as plenty as possible. Educate passengers to keep the public transport clean and safe.
I like every moment of it..when l watch The undercover Boss program. How l hope that one day I will find my self working in abroad. With my dedicated heart
This Film Documentary is really inspiring to see it gives you a behind the seen view of how Hard and Thorough the mechanics, upholstery and maintenance crews, Train and Streetcar and Bus Operators Really work "Everyday " on the T.T.C. Transit - Rail System for Toronto, I think this Documentary should be shown on all the Public T.V. Stations around the Country of North America to help "Enlighten People" about this transit system and others around the country like this , so hopefully people will have more appreciation for it and not take it for gran it.
Not so easy for a public company where every penny is taxpayers money. I suspect Karen Stintz had to go, cap in hand, trying to get other companies and organisations to fund what she give out.
Awww, I feel sorry for Amy. She seems so nice and cheery though. I hope that situation didn't affect her. Hope she continues a wonderful career within the TTC.
That’s a boss that actually got the best experience even over the employees She got to things most don’t ever get to experience without a longtime of on the job experience
Hmmm I don’t think so. Not everyone watches Undercover Boss. Also it’s not unbelievable (with all the reality shows) that someone is trying out a new job while being filmed so it’s not necessarily obvious
New Subscriber here, your channel always poppin out in my notifications but this is my first time watching your video. one thing I can say, I wish I can have an employer like Karen who had a heart for her employees and not just shout and fired people without knowing how hard the job that each individual is going through everyday, a BigBoss with a heart and compassion, having consideration to small workers. I hope that what she did is not just for this few lovely department heads but for all of her workers & employees, I hope that this is not just for publicity stunts. God bless, keep safe & spread the love.
the true is that passengers need to be more respectful and grateful for the service they have, not one can control weather condition, traffic flow and by vandalizing they will not win anything other than have to pay for a higher rate for the same service. A good way the city can help the traffic flow for public transportation, taxis and buses will be to create a designate line for those to move through the city, instead of following the same line as the regular traffic
The employees at the TTC are verbally harassed/ bullied not only by public but more so by their admin staff and supervisors and further more treated with disrespect and unfairly. Which causes poor work moral and mental stressors, which intern puts the public at risk.
As a driver myself, I wouldn’t dream of disrespecting ANY of these hard working folks. I have nothing but profound respect for EVERYONE who is in the service industry. I know exactly how thankless and demanding it truly can be. And it’s not something I would simply forget or overlook. If anything, I actually enjoy the opportunity to go out of my way to let them know how much I appreciate their efforts.
Sydney, Australia, has easily the worst public transport system. When I was in Toronto, I was surprised to see how efficient, cheap and effective TTC was.
Carmen is a living Jewel. I hope Karen always checks on her. Also the cleaning lady was a sweetheart and very few that has her job would say the love it ect.
The first time I ever used public transit, I was like "this is great, there are not many people during rush hour." Then it started raining one day and the stations WERE PACKED! I can't imagine how it'll be during the winter :(
It's easy for people to abuse workers because they're not seen as individual human beings. They are 'faceless', essentially. I wonder if wraps can be put on buses of group pictures of different employees, with the words, "Serving you on a daily basis" or something like that.
Lets Snugglez no they had to take a different route updating their security, you will notice more cameras on buses etc. In places most vandalism occurred. Puting an add out to the public telling them that vandalism hurts would just wake up all the crazies out there to do it on purpose. Sort of like telling a kid not to do something and the more you tell them not to do something the more they want to do it...
What most employers do not realize that people are both right handed & left handed. Machines must be ambidextrous. It saves down time & insures profits.
2 operators on the train is madness, install cameras on the platforms and a screen at the end of the platform. Hybrid double deck buses would cut costs and increase pax too 124
Google World Of Subways Simulator. It's a simulation game of subway around the world. Sadly. I don't think there is TTC, but you can drive the U-Bahn in germany, the London Underground and many others. Check it out!
Thanks so much for the link man, greatly appreciated. It's sad though I'm past the age of these games now. When I was younger, there wasn't anything comparable to this or the link you posted. But still, I'd jump to drive the ttc every now and then, even if they didn't pay me. :)
I feel Carmen secretly knew “Ruth” was Karen by these two comments she made… 1) _”I think there’s other places in the organization where they’d get more out of her & she’d be happier.”_ 2) _”Maybe you become a TTC employee one day… my boss probably.”_ If she truly didn’t have a clue & just said those two things anyway than I’m quite shocked, but to me it felt like she was hinting at the fact that she knew “Ruth” was Karen.
I think the train should be stopped before seeing the platform to avoid people jumping off the track. If it is clear, then drive slowly approaching the platform. A lot of train around the world don’t do this. They add protection on the platform instead. They add the screen to block the passengers and the train. It’s a huge investment which is not quick to implement. I hope TTC can consider this
In several years time, robotics and automation will replace most of those custodian jobs. Which means a big change from service labour into technical labour.... Nonetheless, the service employees do an excellent job with keeping the TTC clean! That I respect! The biggest problem that I find with the TTC is management and leadership. For such a big city with OVER 5 million people and multiple suburbs. You'd really think they'd expand the transit lines (streetcar, subway and bus) further out and with new subway/streetcar lines in the city itself. But instead, it takes forever to get things planned, designed and built...
Here's a thought - if you want people to stop leaving so much trash, provide receptacles for the trash! Whenever I'm on the bus and I have garbage, I have to just hold onto it because there's no place to put it. Surely they could put a bin somewhere.
My mother had schizophrenia.Growing up was hard.She was an excellent cook. Our clothes always smelled so good.She was very smart. But it was still hard.
When you have public cameras there its bullshit the employees are going to act perfect for those fucking cameras regardless, if this was a true show put spy cams on this recruit then you will see the real shit.
Respect to all the workers in maintenance/cleaning and station staff you don’t see them everyday but they are the backbone of the TTC
If people want respect they must also earn it first
The gift of education is priceless.
Canadians are so nice! And these city workers were all AMAZING… people today could learn so much from these hardworking humans. I was blown away by hard hard it is to see how much is behind a transportation system. And a major shout out to Carmen…she has an infectious laugh and her work ethic…. Just Bravo!
Every company in the world should do this undercover thing ...it will benefit to company as well as employees. Very positive
Likely the best Undercover Boss I've seen.
Tony is a great guy!! Proud of making those seats new. No matter what job you do , you should always feel proud of what you accomplished. The media focuses on the bad things here in USA to. Carmen is an amazing person!! The people who ride those buses need to be educated on leaving such a mess!! That's ridiculous
"I hope the world can see where you go through" was the best message.
It is impossible for me to holdback tears while watching this! It gives me hope that there are MANY good and dedicated people out there. It is important to note that it's very necessary to be polite to ALL people ALL the times and RESPECT ALL kinds of workers because we cannot all be Prime Ministers at the same time. WE ALL HAVE ROLES TO PLAY IN SOCIETY. Let's respect one another and stop being in clans and classes. I wish I met ALL who were in this documentary and HUG them. So moving and humbling.
You first.
I love how Carmen said maybe my boss *laugh*x2
Carmen's an absolute weapon. Got to admire that level of hustle right there.
This one brought tears to my eyes ..... GREAT episode !!!!!
Absolutely admirable and a boss under cover who really packed the work without hesitation ☺️👍
She laid off a ton of pple after the episode
This was a great program. I really appreciate the Boss and all the staff/ officers on different Desks. Great idea..👍👌. The very fact that officials loved their job and cheerfully do their job is the takeaway and there for the world to see. 👌
👍
I respect and love you for giving the woman who gave you life so much love!
passengers blaming the company for dirty buses, while they behave like animals, why would they leave theirs trash in the bus
because the company's employees are overpaid and rude for no reason so that leads to customers not really caring about their system.
Haha I like this
Gurudevan982@gmail.com
Sir , i want your help !!!
atl_1ne that makes no sense. Trashing a bus because some employees are rude.
passengers blaming the company for dirty buses, while they behave like animals, why would they leave theirs trash in the bus. The reason is professionalism! The passengers will challenge abusers along with the company. Citizen pressure upon others also changes character. Do not filthy my bus!
She looks so much better with dark hair! Love the dark brown hair!
Carman is a treasure of a person. Her joy is infectious.
I love these feel good,honor people programmes!!! Yes
I can't believe people are expecting the buses to be clean but on the other hand leave a ton of trash inside there... what do they expect? I feel so sorry for the dedicated custodians. Unfortunately we have the exact same situation here in Germany! I guess hating the public transit is just too convinient and a subject that people like to talk about to get rid of all the frustration in their own life...
In Turkish there is this saying:" Leave it as you want to find it."
no matter where you live mass tranist is going to have problems i'm from broward county florida and i see trash on the buses almost everytime, the buses start the day clean and by the time they go out of service they have issues so all the men and women that keeps our transit buses and subways ect.. clean and maintained my hats is off to them.
no matter where you live mass tranist is going to have problems i'm from broward county florida and i see trash on the buses almost everytime, the buses start the day clean and by the time they go out of service they have issues so all the men and women that keeps our transit buses and subways ect.. clean and maintained my hats is off to them.
Germany, which used to be the example in cleanliness...has declined that much? People who don't appreciate their surroundings, and being public instead of private means they can ruin/damage destroy it. I thought this only happened in Communism!
@Caryn Gibson That sounds absolutely despicable! This is how they educate the future of "any country"? Children do what they see and what they're told they can do!
The TTC doesn't need budget cuts. It needs proper funding and planning. TTC workers are under constant stress, to do more with less. Most passengers are fine, but there's that 10% of folks who are just toxic. I was using TTC during the time when I was still able to get around on public transit, and the drivers were good to me. They went out of their way to help. I'm not steady or strong enough now to cope with that many people too close together. I'm lucky, my roomie drives.
These people she's shadowing and learning from are great. The TTC's best asset is their people.
Ya cuz 3 million+/ day in fares plus whatever government funding they get isn't enough lol
@@jeremybenoit759 it's a big company. Between all the salaries, and maintenance on this equipment to run and repair. The city has provided their end of the funding. Its the provincial and federal that need to help with the burden.
Only one thing to say. This is amazing. Please offer satisfying offers and scholarships to everybody who works at the commission as plenty as possible. Educate passengers to keep the public transport clean and safe.
33:30ish anyone else experience audio trouble really wanted to here had me almost in tears with her
More bosses should do this to see how it is at the bottom of the foodchain
Omg!!!💓💓💓💓💓her Omg...laughter so contagious 💜💚💛💛💜💜❤️❤️Made me excited to the end🌹🌹🌹🌹
This is so cool. I've always been so fascinated with the TTC, ever since I was a kid.
Apply dude good place to work, I work there as a track worker.
I like every moment of it..when l watch The undercover Boss program. How l hope that one day I will find my self working in abroad. With my dedicated heart
Thank for the hard working people Thank you TTC i hop i get job in ttc to help my Canadian people and to make the city very clean city in the world
I love TTC Karen stintz,
Sincerity and attention with every position.
I heartily wishing you from United Kingdom.
Thanks Mr Srinivas
Uk(Eu)
Incredible employees, company and chair
This Film Documentary is really inspiring to see it gives you a behind the seen view of how Hard and Thorough the mechanics, upholstery and maintenance crews, Train and Streetcar and Bus Operators Really work "Everyday " on the T.T.C. Transit - Rail System for Toronto, I think this Documentary should be shown on all the Public T.V. Stations around the Country of North America to help "Enlighten People" about this transit system and others around the country like this , so hopefully people will have more appreciation for it and not take it for gran it.
I feel these employees deserve much more than what they got.
Not so easy for a public company where every penny is taxpayers money. I suspect Karen Stintz had to go, cap in hand, trying to get other companies and organisations to fund what she give out.
Undercover Boss Canada has been pretty lame with the gifts compared to the US original version
@@Warriorking.1963 this " public" company easily makes an average of 3million dollars a day in fares lol
@@jeremybenoit759 And your point is..?
@@Warriorking.1963 that's exactly right... even the airfare to NY was sponsored from a particular airline.
Awww, I feel sorry for Amy. She seems so nice and cheery though. I hope that situation didn't affect her. Hope she continues a wonderful career within the TTC.
Amy was my bus driver when I was in elementary school grade 8. Super nice lady. It's nice to see her
Great idea! Well done employees and Employers.
Karen is a Very BEAUTIFUL GIFT OF GOD.........SHE'S AMAZING
Great episode! Tears here!!!!
Amy and Tony could write a book on employee attitude, great people
Love these shows.
These people don't get enough respect for the jobs they do
Most of them don't show any respect either lol
I suspect they are getting fairly above minimum wage. With full benefits, etc.
That’s a boss that actually got the best experience even over the employees She got to things most don’t ever get to experience without a longtime of on the job experience
Thank you Ms Sylvia. Thank you Ms Carmen. I appreciate what y’all do. God bless you both ❤️
34:48 is so heartbreaking. One must never be forced into discarding their inner aspirations.
This is an interesting series. I enjoy the videos.
I love the way Canadians pronounce out, it sounds like oat..
A boot (about)
@@Joeybagofdonuts76 No.
It depends on where they’re from. I think you’re talking about newfoundlanders.
I'm pretty sure by now, anytime someone does this everyone knows it's really undercover boss show.
Hmmm I don’t think so. Not everyone watches Undercover Boss. Also it’s not unbelievable (with all the reality shows) that someone is trying out a new job while being filmed so it’s not necessarily obvious
Especially with constant production camera present.
And when they ask about their personal lives and problems
New Subscriber here,
your channel always poppin out in my notifications but this is my first time watching your video.
one thing I can say, I wish I can have an employer like Karen who had a heart for her employees and not just shout and fired people without knowing how hard the job that each individual is going through everyday, a BigBoss with a heart and compassion, having consideration to small workers. I hope that what she did is not just for this few lovely department heads but for all of her workers & employees, I hope that this is not just for publicity stunts. God bless, keep safe & spread the love.
What awesome staff and what an aweome boos.
the true is that passengers need to be more respectful and grateful for the service they have, not one can control weather condition, traffic flow and by vandalizing they will not win anything other than have to pay for a higher rate for the same service. A good way the city can help the traffic flow for public transportation, taxis and buses will be to create a designate line for those to move through the city, instead of following the same line as the regular traffic
The employees at the TTC are verbally harassed/ bullied not only by
public but more so by their admin staff and supervisors and further more
treated with disrespect and unfairly. Which causes poor work moral and
mental stressors, which intern puts the public at risk.
??
maybe ttc employees should act like nice people then they won't be disrespected
As a driver myself, I wouldn’t dream of disrespecting ANY of these hard working folks. I have nothing but profound respect for EVERYONE who is in the service industry. I know exactly how thankless and demanding it truly can be. And it’s not something I would simply forget or overlook. If anything, I actually enjoy the opportunity to go out of my way to let them know how much I appreciate their efforts.
Sydney, Australia, has easily the worst public transport system. When I was in Toronto, I was surprised to see how efficient, cheap and effective TTC was.
I guess you haven't been to a Brisbane. I lived in a sydney for 30 yrs now Brisbane. Brissie is still at least a decade behind. Tow decade probably
Congratulations awesome job to y’all
this is the best i have ever seen well done to ocd lady
The TTC truly is a wonderful company - thanks to any TTC employees reading this - for any riders, please say thank you when you see TTC employees
You clearly live in a different Toronto then the rest of us lol
LOVED IT...............
Love the show. Thanks for the video. Please keep them coming 🙏!
Carmen is a living Jewel. I hope Karen always checks on her. Also the cleaning lady was a sweetheart and very few that has her job would say the love it ect.
👍
Damn, as a Mexican visiting Toronto, the TTC was heaven for me
TTC is shit when you have to use it every day in rush-hour lol
Scarborough RT FTW!
The first time I ever used public transit, I was like "this is great, there are not many people during rush hour." Then it started raining one day and the stations WERE PACKED! I can't imagine how it'll be during the winter :(
The greasy ol' maple leaf motel in scarborough on kingston rd.
Lol!
This is such a better show than the one about the Calgary transit authority.
inspiring and hella motavational
i work in public transport in the UK & i can relate to everything in this clip. the graffitti, rubbish, abuse etc
Totally agree, people don't care
Great ... No other word to say.🏆
Nice promo
Thanks 🙏.
Incredible employees. Karen Stintz is cool too.
God! That was sooo awesome!👍🚍🚈
🔥🔥🇹🇹🇹🇹💯💗CANADA HAS THE MOST BEAUTIFUL WAY OF APPRECIATING ITS WORKERS....💗💯🇹🇹🇹🇹🔥🔥CANADA ROCKS👌👌💗💗💗👍👊👊BEAUTIFUL BEAUTIFUL COUNTRY....
This was my favorite show😅😅🤣
thanks who made this documentary
Great video
Go TTC...thank you workers..l coulnd have done this...its hard work
It's easy for people to abuse workers because they're not seen as individual human beings. They are 'faceless', essentially. I wonder if wraps can be put on buses of group pictures of different employees, with the words, "Serving you on a daily basis" or something like that.
Wonderful boss❤
There was 1 traindriver in the Netherlands that had 9 jumpers in total. At home, severely depressed. It can add up in sickleave.
I don't think that I have ever seen any ads about vandalism of TTC property. I guess Tony's idea fell on the Toronto Council's cutting room floor.
Lets Snugglez no they had to take a different route updating their security, you will notice more cameras on buses etc. In places most vandalism occurred. Puting an add out to the public telling them that vandalism hurts would just wake up all the crazies out there to do it on purpose. Sort of like telling a kid not to do something and the more you tell them not to do something the more they want to do it...
What a great boss to have wish I had mines like that one,I have not gotten a raise in 3 years
What most employers do not realize that people are both right handed & left handed. Machines must be ambidextrous. It saves down time & insures profits.
Am I the only one who noticed that she and the first “trainer” could be twins with that wig?
2 operators on the train is madness, install cameras on the platforms and a screen at the end of the platform. Hybrid double deck buses would cut costs and increase pax too 124
Very nice and inspiring reality show. Mabuhay
That simulator is SO COOL!
Google World Of Subways Simulator. It's a simulation game of subway around the world. Sadly. I don't think there is TTC, but you can drive the U-Bahn in germany, the London Underground and many others. Check it out!
Thanks so much for the link man, greatly appreciated. It's sad though I'm past the age of these games now. When I was younger, there wasn't anything comparable to this or the link you posted. But still, I'd jump to drive the ttc every now and then, even if they didn't pay me. :)
All best god bless ing with u and ur family thank to boss God bless her to and family I wish I can be a part of TTC family
Thank you God, thank you Jesus, God 🙏 bless us all in, 2022. God 🙏 bless Canada.
33:23 Pretty sure Karen's thinking "Did she just tell me to call myself into the office."
😁
This episode should have been called "Undercover Bus", because she was in the bus after all. :)
Good job
When she said I feel bad for laughing at my bosses bosses boss and im glad i didnt get get fired I felt that
I feel Carmen secretly knew “Ruth” was Karen by these two comments she made…
1) _”I think there’s other places in the organization where they’d get more out of her & she’d be happier.”_
2) _”Maybe you become a TTC employee one day… my boss probably.”_
If she truly didn’t have a clue & just said those two things anyway than I’m quite shocked, but to me it felt like she was hinting at the fact that she knew “Ruth” was Karen.
I think the train should be stopped before seeing the platform to avoid people jumping off the track. If it is clear, then drive slowly approaching the platform. A lot of train around the world don’t do this. They add protection on the platform instead. They add the screen to block the passengers and the train. It’s a huge investment which is not quick to implement. I hope TTC can consider this
In several years time, robotics and automation will replace most of those custodian jobs. Which means a big change from service labour into technical labour.... Nonetheless, the service employees do an excellent job with keeping the TTC clean! That I respect!
The biggest problem that I find with the TTC is management and leadership. For such a big city with OVER 5 million people and multiple suburbs. You'd really think they'd expand the transit lines (streetcar, subway and bus) further out and with new subway/streetcar lines in the city itself. But instead, it takes forever to get things planned, designed and built...
Here's a thought - if you want people to stop leaving so much trash, provide receptacles for the trash! Whenever I'm on the bus and I have garbage, I have to just hold onto it because there's no place to put it. Surely they could put a bin somewhere.
They did them at one point but people would vandalize them so they removed them
The Vancouver transit system could learn a thing or two from Toronto. like the cleaning of the stations amongst other things.
Carmen rocks!
Interesting but I'd like to see those they reprimanded also. So all was good on the home front.
My mother had schizophrenia.Growing up was hard.She was an excellent cook. Our clothes always smelled so good.She was very smart. But it was still hard.
Such a lively ceo
Yeah true
I rode this years young I should go back and say hey to everyone but those old boys clubs. They probably retired by now
My Dad was a bus driver and what he did was tied rubbish bags on every seat and a rubbish bin by the driver’s seat it worked for him
LOL, Amy looks like she's wearing a disguise as well.
hotgirlsarehot wouldve been funny if Amy Was in disguise too and was higher up than Karen.
When you have public cameras there its bullshit the employees are going to act perfect for those fucking cameras regardless, if this was a true show put spy cams on this recruit then you will see the real shit.
They make commercial trash cans with a built-in 18" dustpan made for sweeping trash into that would help on the bus floors...