What would you do? 💩 *Update 1:* After contacting Accor's CEO and directors, the hotel's general manager replied and refunded the €51 cleaning fee. *Update 2:* Someone tried, unsuccessfully, to get my review taken down from Google Maps maps.app.goo.gl/b8w6YJccYS49mVJZA. Next, I exposed India's "poo-on-shoe" scam th-cam.com/video/iKJoMO0vJ5c/w-d-xo.html.
Great job Karl! I'm sure 99% of the victims wouldn't even stand up to these people given the amount and the embarrassing nature of the scam. I'm glad you were there to call them out and expose them!
I would have done the same as you had. You are a gentleman. Unfortunately, some people consider being a gentleman a sign of weakness. Those that make such misjudgements are themselves weak of character, and lacking brain matter. Hotel managers usually reside in the hotel, and are available during business hours. Having had experience in the Hotel business, yes, this was a retaliation for the reviews that your parents left.
I'll bet this isn't the first time the cleaning staff/management have tried this one. I'm very glad it's been shown to thousands of people. I hope Accord Hotels take notice.
they do it all the time, happened to my mom who is 70 years old and they claimed she was smoking in the room, and she’s never smoked or drank or done any drugs her whole life.. charged her a $200 fee for that - also, i’m a huge fan btw 👍
Last month almost the same thing happened to me in Thailand but mine was about the hair dryer . Upon checking out they told me the hair dryer was missing in the room that I have to pay $80 which we didn’t even knew there was hair dryer inside the room . I didn’t pay them anything I said I will report to the police and they just apologise for misunderstanding. I think a lot of hotel staff or cleaner use this method to scam for their own benefit.
I just had 7 week email battle with Hertz and their debt collecting company charging me £462 for slight scratch on an alloy wheel. I managed to get them off of my back, they even forged invoice for changing the wheel. Wrong time and date. Unbelievable
Hmm, what a revolting accusation. One would not even think of reacting immediately. I can imagine young folks being inebriated behaving in a manner unbecoming of themselves but to accuse parents and an older generation is just nuts. Sheesh, absolute nonsense. @karl - Tell them that you are going to sue them for levelling false accusations for substandard service. Terrible that your parents had to go through this. Sorry that they had to face this. Deplorable behaviour.
@@marloneveringtonI'm not going to say it definitely wasn't his parents but most people of a certain age even when they've had wrong done by them have been brought up to know that two wrongs don't make a right.
Nice smokescreen - are you a hired troll, or do you or someone you know work at that hotel? Novody would want to associate their family with a situation like this unless thry were 100% in the right, the brazenness lf people like you is what makes your business have to cut corners, nickel and dime customers and causes situations where people complain about dirty rooms.
the cleaning staff didn't poo in the shower, it was clearly the parents and they're denying it... don't try to shame the hotel for having to clean up someone's mess
@@yaakovhassoun8965well im leaving a google review..im a level 15 google reviewer so my review will most likely b on top of all reviews for that hotel
@@yaakovhassoun8965 how do you know it, boss? are you that absent manager or housekeeper?? by the way 1.3 billion people know Karl and his parents, you look questionable
I booked Hayatt in London. They gave me a disabled room (I did not request it) I'm 6 feet 2 inches in height and wash basin in toilet was at my knee height. There was no barrier between room and toilet. As a result room carpet had water stains on it. When I entered the room! Someone else's name was on the screen. Clearly they gave me someone else's room. I made video of the room when I entered. After checkout i was told that I must pay 400 pounds cleaning charge. Luckily I was still in London. Showed them video of the room with time stamp. Not only got refund for my one night stay but also for 5 night stay voucher. You have to fight with them.
I bet it was Hyatt BlackFriars. Recently stayed there for a week, at check out they came up with room charges and other random stuff that I didn’t order plus extra fees per night. They think people won’t take the time to fight back these none sense charges. Bill went down to original booking rate. Girl at front desk was pissed.
@@k.elysium6819 Wut? Who cares who did it then. It'd be only to disprove mom and dad's DNA compared to the fecal matter. Would be helluva funny, if either mom or dad left that present because of the dirty room. And Karl gives it his best to deny the unthinkable.. ^^
And yes, it's possible to extract and sequence that DNA! Unfortunately, there's another issue. Our poo is teaming with DNA, but most of it doesn't come from us; it comes from that 30% by weight of dead bacteria. The vast, vast majority of DNA in our poop (greater than 99%) is bacterial, rather than mammalian.
This is going to cost the hotel half a million Euros in lost business. It's already viral. Just imagine the damage limitation exercise meeting the management are having right now.
@@itslocane412 Unless they get review bombed they won't care. Most people don't watch Karl Rock and even if they do they might not have seen this video.
@@Justin-uc8scIf she speaks English then she would have heard him say they complained and perhaps it’s some sort of retaliation. It is unfair to convict her on that alone but you have to admit that it is suspicious
That was the intent, "make it embarrassing for the guest and they will just forget it" was probably their thought, today the found the wrong guests to pull that shit on.
Sounds like that Hotel needs new management . And a new cleaning staff. Yes they saw stains on the mattress which makes me worry about the stains and dirt that you can't see with the naked eye.
@@YamezzzzIt could be either way. It's hard to tell for sure. It could be they know the cleaners fuck around but aren't directly "in on it." The behind the scenes of big hotels and so on can be "interesting."
Thanks Karl for the heads up. This video came right on time for me. I am flying to Europe (from NZ) in a few weeks, arriving in BUD, and was looking for a hotel room for a night. After watching this, Novotel Budapest Centrum is off the list.
Watching this, I was actually impressed that the conversation remained so dignified; Karl remained calm and diplomatic throughout and the receptionist was extremely polite and empathetic also. He may have slipped when he said about the “harsh accusation” but he really was put on the spot and (I believe) completely shafted by his cleaning staff. Had he known what was going on I doubt he would have made such an effort to help Karl and made so many phone calls. I’m glad this got resolved and that you got the refund. This young man on reception, who was completely thrown in at the deep end, is probably the only saving grace the hotel has throughout this whole disgusting episode!
I snapped when the guy said that Karl was making a "harsh accusation" , and pooping in the shower isn't ! Karl showed a lot of restraint , the other guy not so much , but Karl defused the situation when it should've gone to the next level .
@@somecommenter4256 The receptionist had no problem pushing the accusation that one of his parents pooped in the shower after a complaint about the cleanliness of the room . The receptionist was way out of line and did not take Karl's complaint seriously .
Actually I was impressed with the receptionist’s professionalism, considering his limited authority as a staff member with no decision making power. He did his best to address the situation within his capabilities.
@@sumanlimbu4551 He was polite for a person accusing somebody's parents of deucing in the shower which we all know was a lie and scam on the cleaner's part . The whole thing was ridiculous and the fact that the hotel then tried to get the bad review removed is the icing on the cake , that was their priority . The scam was like a chain , each person involved was a link in that chain , from the cleaner , to the assistant manager , to the receptionist who was the mouthpiece of the scam . The whole time he was basically saying it's Karl's word against theirs and acting like what Karl was saying was crazy , but what the hotel was accusing was perfectly fine .
Its infuriating at many levels, not only did they sneakily charge you for a cleaning fee knowing that you are a tourist and cant possibly see the complaint through if there was one, but also for using the most disgusting reason for charging that extra fee.
i swear it was a old picture someone took and they were having a laugh about it in the work group chat but then used it as leverage as soon as they could
At 6:10 when he said, "that's a harsh accusation", I really wanted you to respond, 'and accusing my parents of leaving a turd in the shower isn't??'. Wild.
You will never guess what some guests are doing...my girlfriend is a hotel manager and she has seen it all...and she works in a 5 star hotel. People who poo and piss in the hall way, adults who poo on the bed, who spit in the room, etc. you are underestimating how dumb and uncivilized some people are.
Thanks for sharing Karl, this is actually so humiliating and disrespectful for a hotel to accuse guest like that, won’t stay at Novotel for sure Their €51 scam will actually cost them a lot as many people will not go there after watching this
Every time we check in and out of a hotel, we take a video as proof that everything is left the same way. So upsetting that they had to deal with this.
Yes pictures and videos of room condition is a good idea, how ever the house response would be you took the pictures then did the damage they would still want to hold you accountable.
@@vaIcria A roll of film that must be developed taken with a camera set to include date and time probably very hard to change, but somewhere someone is saying "challenge accepted!" Digital pictures that 99% of us take now the date time and outer picture info (metadata) is easily edited with your phone camera or a computer. I was going to say "just ask a teenager" but that sounded like an insult which I absolutely do not mean to do, so pretend I didn't say it please! LOL
So suggesting the house staff are running a scam is "a harsh accusation". How does that compare with claiming respectable guests crapped in the shower?
@@grbadalamenti In effect, the hotel management accused KR's parents of fouling the bathroom. They had no proof of this but went ahead and charged them for the supposed clean up costs. They later refunded that money, something they would not have done had they been able to prove their case. That they did this might also be seen as implicit recognition that the cleaning staff had not been honest in their claims.
@@reezevlog Dont say.. Go to look at filthy UK in the first place...fillthy like shit. So you can expect something like that from westerners. Look at hotels in Luton...:D West is f shithole.
Dont think anyone from the front office staff was trying to scam you. Most likely, there was one mentally insane housekeeper who got triggered by the complaint and retaliated. Unfortunately the bad action of one individual probably let the entire team down
I love videos like this, but it makes me so angry 😡 there’s no way I could hold my shit together like you do Karl. Good work mate👊🏻 Name and shame, my friend! Name and shame !!
This, "I can't do anything until the deputy manager's back on Monday" thing is a common deflection tactic. Amazing that the individual currently managing the hotel doesn't have the authority to refund a trivial amount. Sure he can if he wants to.
I've been working as a receptionist for years and let me tell you that we receptionists dont decide on refunds or what to give as compensation. We always have to go through a manager. If ever we tell the guest something that doesn't go well with management we're the one who's getting punished or yelled at.
I always take pictures when I leave, hotel or vacation house rental. Sometimes, I'll take a video to show I'm leaving. Also, I don't complain while I'm staying somewhere unless it's something they can fix... no one is going to replace a mattress during your stay unless you want to be changed to a different room. When getting into a hotel room, check it out thoroughly first, then within the 1st 30 minutes, maybe you can ask for a different room. But complaining during your stay often does nothing. There's another scam out there where people rent houses and then complain to get partial refunds on their stays. So also this goes both ways, unfortunately.
I've stayed in very posh hotels. Have a peek at the mattress without the sheet. Their often heavily stained with god knows what. Proper racid. People rarely check. Mattresses are like a sponge soaking everything up.
You can contest the charge with any bank if it's a debit card ( it is YOUR money, not their). Just file a police report for being scammed and then take the report to the bank and ask for the money back.
I’m sure the hotel will then show the document you signed at checkin stating you will be responsible for any extra cleaning costs, not as easy as you think
@@Kurt0v yep and bank will come back to you saying you signed the authority at check in and deny the chargeback, I lost my key to a hotel and they billed me 500 to which I tried a chargeback and it clearly stated in the document I would be responsible for any lost key so it’s same here
oh man, Hungary is a paradise of scammers. You should stay longer and will have a lot of content. The souvenir shops are ridiculous. My sister went in one of those shops and 2 girls behind her intentionally dropped a souvenir and they started to act like my sister did it. Then, when she wanted to pay, the cashier was charging triple price without explaining nothing, my sister asked why and the cashier said it was because she dropped the souvenir on the floor. Then my sister told him, well, charge me only for the souvenir broken, I wont buy anything from you. She left with a bitter memory of Budapest.
why do you have to admit anything? do you work there? No, he didn't; handle the situation with professionalism, he was covering up for their fraudulent charges; don't be daft.
@@jimsworthow531 That’s my opinion. If you don’t agree, so be it. That’s how I felt. And I don’t work there. I work in customer service, so I know how difficult the situation can be specially when you don’t have any authority.
@@sumanlimbu4551 So you would be satisfied with the response of someone telling you there is no supervisor to be contacted after they accused you of leaving feces, (bio-hazard), in a space and stealing money fraudulently from you? You must perform poorly at customer service.
As if a mature age couple are going to leave a turd in the shower. Accor is a huge corporation and this scam is disgraceful. I'm glad your parents were refunded. Many would be too embarrassed to demand a refund even though it's untrue and a scam.
@@ludwigwittgenstein2422 That is true. However I'd think that the vast majority wouldn't do it in the shower and if an accident did happen they'd be too embarrassed to leave it there for housekeeping to remove. I don't understand your comment.
If they took the charge first and then notified you, you should report it to your bank and unauthorized transaction. They will block or reverse the transfer, and the hotel can get a lot of shit from it.
I'm an American, and I can already tell you that this would not stand here in the US. I'm shocked that they haven't been sued into oblivion yet! That is just a lawsuit waiting to happen, and I'm utterly shocked that this is even going on in Europe. Quite honestly, you should file a lawsuit. It's absolutely insane that they're accusing your elderly parents of taking a dump in their shower. Not only is it nonsensical beyond belief that they have the audacity to try to get away with this, but it's also embarrassing for their customers. You should also write a review online and post it for everyone to see, including the picture they showed you. That is just outrageous! How dare they? You should definitely file a lawsuit!
I am not saying that Karl's parents did it, but after working over a decade in hotels, I have witnessed people doing weird stuff in their rooms and then saying they did not do it. Once one of regular business guests left faeces smeared all over the bathroom wall. Another female guest pissed all over the bedlinen. Elderly couple saying they did not smoke in the room and that they have never been smokers in their entire life, but you can smell it in their clothes. Why do they do it? I have no clue, but we always made sure we took pictures and the housekeeping team would call the duty manager as soon as they found weird stuff like that. Luckily, it does not happen regularly, but it does happen. I hope you got the money back from this.
It's strange how everyone assumes some cleaning workers put the shit there, they have to clean the shit!!! I don't think they receive a bonus per shit.. Noone here commenting knows his parents but everyone is hating on the hotel lol.
Well, he is being filmed and brought into a very bad position. Wouldn't you be nervous as well, if your job depends on what you say? Generally, I find the video a bit harsh, because its this random guy in the reception who gets confronted with this. He should have send an email to the hotel manager directly.
We don't know his parents lol. It's strange how everyone assume the cleaning team planted a shit there since they have to clean it!! I don't think the workers receive a bonus per shit.. Perhaps it was even a random guy and not cleaning / hotel staff
thanks for posting this. Your parents are not the only ones subjected to the 'cleaning fee'. I just read the reviews of hotel Novotel Budapest Centrum. Common theme which is disgusting!
If the toilet is not clean, its the the responsibility of house keeping staff to clean it and not to complain and levy a fine on it. Its common hotel scam
When you wipe your ass with a towel instead of toilet papers, do you think they should allow everybody to do it because the staff would complain of the towels? Or is this basic hygiene?
As a Hungarian, I must say that this is very uncommon. I feel horrible that this had to be the experience of your family but thank goodness that there are people like you out there to stand up for what's right and put these fraudsters in their place. Very sorry this happened to your family whilst being here.
I agree; you guys are so 'Austrian' in teems of cleanliness and work ethic. Hate to sound racist, but it must be one of the unverified foreign workers that Hungarian businesses are now employing to cut costs.
@@KarlRock Dont forget to make videos also about western europe and their culturaly enriched squares full of "friendly" folks. Just so everyone knows this happens everywhere. And also the scam ATMs in Germany, because people think that germany is like "clean" country that doesnt let this happen
Should have called the cleaning staff who took the pic... and asked them to show when the pic was taken... I bet this is a pic that they show to everyone
Please - don't leave it. Ask, as a journalist, additional questions by email - how often have they made such accusations in the last year? How do they know it was the exact room. Ideally, you should go with the receptionist to the room and record the mattress in that room live. More people could have been scammed but they don't have that kind of coverage and have to live with this.
super pushy, if I was the front desk, I would have told him to f off, he sounds like an entitled Karen. How dont we know their old parent left crap there?
So, I'll say this as someone who is working and has worked in the front of the house for 12 years: Thank you for complaining in an orderly fashion and treating the employee with respect. That makes all the difference when taking a complaint and I think he did a great job! I've never heard of such a scam, but if it's really a reoccurring thing that they accuse multiple customers of, it's absolutely horrific. Lastly, note that you won't find a single spotless mattress in any hotel in the world. Hundreds of people sleep in the same bed every year and mattresses are changed (maybe every 5 years). Please don't rip the sheets of the beds and complain about this to the front desk staff. As long as the top mattress and sheet is clean, then you're gonna be fine. Otherwise don't sleep in hotels. Thanks for the video man!
I also live in Budapest and I am shocked that a Hotel like Accor (NH Hotel), especially the one you filmed would stoop that low. I'm glad that you did eventually get the refund and that you're parents will visit again. All things considered, Budapest is a great city. Cheers,
What would you do? 💩
*Update 1:* After contacting Accor's CEO and directors, the hotel's general manager replied and refunded the €51 cleaning fee.
*Update 2:* Someone tried, unsuccessfully, to get my review taken down from Google Maps maps.app.goo.gl/b8w6YJccYS49mVJZA.
Next, I exposed India's "poo-on-shoe" scam th-cam.com/video/iKJoMO0vJ5c/w-d-xo.html.
Great job Karl! I'm sure 99% of the victims wouldn't even stand up to these people given the amount and the embarrassing nature of the scam. I'm glad you were there to call them out and expose them!
I would have done the same as you had. You are a gentleman. Unfortunately, some people consider being a gentleman a sign of weakness. Those that make such misjudgements are themselves weak of character, and lacking brain matter.
Hotel managers usually reside in the hotel, and are available during business hours.
Having had experience in the Hotel business, yes, this was a retaliation for the reviews that your parents left.
@@arcencielsg Yeah, you're right, it's just so embarrassing even if you didn't do it. Thank you.
@@theequalizer9154 thanks for the insights.
Hi Karl .. I travel often and will never use this hotel group again .. to accuse someone of doing that , what else won’t the staff do .. disgusting !
I'll bet this isn't the first time the cleaning staff/management have tried this one. I'm very glad it's been shown to thousands of people. I hope Accord Hotels take notice.
they do it all the time, happened to my mom who is 70 years old and they claimed she was smoking in the room, and she’s never smoked or drank or done any drugs her whole life.. charged her a $200 fee for that - also, i’m a huge fan btw 👍
@@Marcus.22823 respect and thank god for indian nepali!! love india best culture coutry world
Last month almost the same thing happened to me in Thailand but mine was about the hair dryer . Upon checking out they told me the hair dryer was missing in the room that I have to pay $80 which we didn’t even knew there was hair dryer inside the room . I didn’t pay them anything I said I will report to the police and they just apologise for misunderstanding. I think a lot of hotel staff or cleaner use this method to scam for their own benefit.
Accor*
@@SeenGod What hotel? They need to be exposed to warn people who want to stay there or are looking.
The accusation is so embarrassing, I’m sure most people won’t even fight back.
But they just did. He wasn't contrite and did not immediately rectify.
That's the point.
I would try and flip the script and get absurb enough to demand DNA tests of the poop.
Make them feel embarrassed
I just had 7 week email battle with Hertz and their debt collecting company charging me £462 for slight scratch on an alloy wheel. I managed to get them off of my back, they even forged invoice for changing the wheel. Wrong time and date. Unbelievable
Hmm, what a revolting accusation. One would not even think of reacting immediately. I can imagine young folks being inebriated behaving in a manner unbecoming of themselves but to accuse parents and an older generation is just nuts. Sheesh, absolute nonsense. @karl - Tell them that you are going to sue them for levelling false accusations for substandard service. Terrible that your parents had to go through this. Sorry that they had to face this. Deplorable behaviour.
all the more reason to fight back
“That’s a harsh accusation”
oh like shitting in a shower isn’t also a ‘harsh accusation’.
I thought the same!
I often shit on my feet in the shower
@@elzach0 hell yeah brother.
@@elzach0in germany there is a own worden for this called "kackduschne"
Well done Karl,for supporting your parents and standing up to the scammers,it's not about the money it's about the principle,cheers
space after comma.
Should check the meta data for the timing of the photo of the 💩. That might be interesting
Probably was the parents after getting a negative response from the dirty mattress compliant
@@marloneveringtonI'm not going to say it definitely wasn't his parents but most people of a certain age even when they've had wrong done by them have been brought up to know that two wrongs don't make a right.
Nice smokescreen - are you a hired troll, or do you or someone you know work at that hotel? Novody would want to associate their family with a situation like this unless thry were 100% in the right, the brazenness lf people like you is what makes your business have to cut corners, nickel and dime customers and causes situations where people complain about dirty rooms.
@MarkBowenPiano Wrong. I'm 60, and I AM KARMA, and I demand my justice now and tenfold. Ask around, I have references.
@@kennkiser What in the blazes are you waffling on about?
Finally someone exposing Europe scams. Next do the ATM scams.
A full Europe series is coming. Just have to finish another series first.
@@KarlRock Great!!!
You would enjoy a channel on here called Honest Guide. Covers all kinds of scams that go on in Prague.
Not just an European problem. Seems relevant in so many areas.
and 90% of the scammers are from asia or africa
The hotel's name: Novotel Budapest Centrum!
the cleaning staff didn't poo in the shower, it was clearly the parents and they're denying it... don't try to shame the hotel for having to clean up someone's mess
@@yaakovhassoun8965lmfao why would old people do that! You dummy
@@yaakovhassoun8965well im leaving a google review..im a level 15 google reviewer so my review will most likely b on top of all reviews for that hotel
@@yaakovhassoun8965 ..and you're an idiot.
@@yaakovhassoun8965 how do you know it, boss? are you that absent manager or housekeeper?? by the way 1.3 billion people know Karl and his parents, you look questionable
I hope this hotel goes out of business for ripping off tourists.
Maybe they really left sh!t in the shower
I hope you realize the colossal ignorance you own ................. one day.
@@BrianP-bh1vowhat????
@@BrianP-bh1vo found the shower shitter
@@BrianP-bh1voreally??! You are apart of the problem of this world. You’re entitled 🗑️ go 😵
I booked Hayatt in London. They gave me a disabled room (I did not request it) I'm 6 feet 2 inches in height and wash basin in toilet was at my knee height. There was no barrier between room and toilet. As a result room carpet had water stains on it. When I entered the room! Someone else's name was on the screen. Clearly they gave me someone else's room. I made video of the room when I entered. After checkout i was told that I must pay 400 pounds cleaning charge. Luckily I was still in London. Showed them video of the room with time stamp. Not only got refund for my one night stay but also for 5 night stay voucher. You have to fight with them.
I bet it was Hyatt BlackFriars. Recently stayed there for a week, at check out they came up with room charges and other random stuff that I didn’t order plus extra fees per night. They think people won’t take the time to fight back these none sense charges. Bill went down to original booking rate. Girl at front desk was pissed.
Scammers are in many hotels
5 night stay voucher? Why would you go back???
Shocking to see this go down in such a major brand and hotel chain. Thank you for exposing this scam Karl.
I would demand a DNA test.
Only if there was a camera on any possible entrance ways to the room. If not, the hotel could just say they had a visitor who must have done it.
@@k.elysium6819 Wut? Who cares who did it then. It'd be only to disprove mom and dad's DNA compared to the fecal matter.
Would be helluva funny, if either mom or dad left that present because of the dirty room. And Karl gives it his best to deny the unthinkable.. ^^
And yes, it's possible to extract and sequence that DNA! Unfortunately, there's another issue. Our poo is teaming with DNA, but most of it doesn't come from us; it comes from that 30% by weight of dead bacteria. The vast, vast majority of DNA in our poop (greater than 99%) is bacterial, rather than mammalian.
😂
This is going to cost the hotel half a million Euros in lost business.
It's already viral.
Just imagine the damage limitation exercise meeting the management are having right now.
yeah sure lmao no one cares
@@reinerwingel282 nah g, you don't care. Other people who travel do, no one would want to be a victim of a scam
@@reinerwingel282 no, you dont care cause you never leave your village you redneck, go get your kraft dinner
@@itslocane412 Unless they get review bombed they won't care. Most people don't watch Karl Rock and even if they do they might not have seen this video.
@@RP-dy5mu negative press
4:32 SEE HOW THE CLEANING LADY TURNED AROUNND QUICK AF LOL
Because she didn’t want to be in an unknown video? That’s a low blow when you don’t even know if it had anything to do with her.
She doesnt even know him. It was his parents living there...
@@Justin-uc8sc Of course she is the phantom sh*tter! Stop defending these vile demons!
@@Justin-uc8scIf she speaks English then she would have heard him say they complained and perhaps it’s some sort of retaliation. It is unfair to convict her on that alone but you have to admit that it is suspicious
@@Justin-uc8sc SHE LOOKS LIKE THE TYPE TO DO THAT DIRTY SHIT
Leaving bad reviews while in a place is a bad idea. Wait till you are well clear at least a few days or more before doing it.
This!
Ah thanks just reminded me to write my bad review of a local place I had problem with last week
Why?
What a disgusting allegation and what a ridiculous way to humiliate paying customer.
That was the intent, "make it embarrassing for the guest and they will just forget it" was probably their thought, today the found the wrong guests to pull that shit on.
The nervousness in his tone speaks everything. And manager of the hotel is always absent 😅
You wouldn't be nervous if this happened to you? You seriously think he's in on it and it isn't just the cleaners?
Sounds like that Hotel needs new management . And a new cleaning staff. Yes they saw stains on the mattress which makes me worry about the stains and dirt that you can't see with the naked eye.
It was hilarious how he tried to not say "poop" or "feces"
@@YamezzzzIt could be either way. It's hard to tell for sure. It could be they know the cleaners fuck around but aren't directly "in on it."
The behind the scenes of big hotels and so on can be "interesting."
What you call nervousness might will be lack of fluency in English. This is in Hungary remember.
I nearly 💩 myself when the hotel didn’t appear to give a 💩 about this 💩 situation.
No shit!
Yep, load of shit!
Well that's shitty to hear.
What a bunch of sh!tc#nts!
Oh shit
Karl l am impressed by your personality that in that tense allegation you didn’t loose your temper. I have to learn from you.
Thanks Karl for the heads up. This video came right on time for me. I am flying to Europe (from NZ) in a few weeks, arriving in BUD, and was looking for a hotel room for a night. After watching this, Novotel Budapest Centrum is off the list.
The cleaning staff certainly has some first class toilet humor.
Watching this, I was actually impressed that the conversation remained so dignified; Karl remained calm and diplomatic throughout and the receptionist was extremely polite and empathetic also. He may have slipped when he said about the “harsh accusation” but he really was put on the spot and (I believe) completely shafted by his cleaning staff. Had he known what was going on I doubt he would have made such an effort to help Karl and made so many phone calls. I’m glad this got resolved and that you got the refund. This young man on reception, who was completely thrown in at the deep end, is probably the only saving grace the hotel has throughout this whole disgusting episode!
I snapped when the guy said that Karl was making a "harsh accusation" , and pooping in the shower isn't ! Karl showed a lot of restraint , the other guy not so much , but Karl defused the situation when it should've gone to the next level .
@@bryanobrien2726 the receptionist, or anyone in the front office staff had nothing to do with the poop stuff, of course he had to be defensive.
@@somecommenter4256 The receptionist had no problem pushing the accusation that one of his parents pooped in the shower after a complaint about the cleanliness of the room . The receptionist was way out of line and did not take Karl's complaint seriously .
Actually I was impressed with the receptionist’s professionalism, considering his limited authority as a staff member with no decision making power. He did his best to address the situation within his capabilities.
@@sumanlimbu4551 He was polite for a person accusing somebody's parents of deucing in the shower which we all know was a lie and scam on the cleaner's part . The whole thing was ridiculous and the fact that the hotel then tried to get the bad review removed is the icing on the cake , that was their priority . The scam was like a chain , each person involved was a link in that chain , from the cleaner , to the assistant manager , to the receptionist who was the mouthpiece of the scam .
The whole time he was basically saying it's Karl's word against theirs and acting like what Karl was saying was crazy , but what the hotel was accusing was perfectly fine .
The world needs a rapid-response poop detective. These poop scams are getting out of hand
I'm doing my best haha! My brother is a plumber, so he could give some great insights too.
😂
We need Kitboga on that.
@@KarlRock you are such a Karen
Never thought of recording videos of checking in/out of hotel, but I will do so in future. Thanks for the video!
Thanks for showing us this hotel and what they did, now I’ll pass it on to everyone.
Its infuriating at many levels, not only did they sneakily charge you for a cleaning fee knowing that you are a tourist and cant possibly see the complaint through if there was one, but also for using the most disgusting reason for charging that extra fee.
i swear it was a old picture someone took and they were having a laugh about it in the work group chat but then used it as leverage as soon as they could
Probably his parents shit there just too embarrassed to admit
@Hsnb3rg bro u cant be trolling so poorly when your pf name is literally a breaking bad reference 😂😂
@@Rexini_Kobalt I'm not trolling I'm serious, and what's wrong with breaking bad💀
At 6:10 when he said, "that's a harsh accusation", I really wanted you to respond, 'and accusing my parents of leaving a turd in the shower isn't??'. Wild.
you are right. He was aggressive with that answer. I'm sure he is aware about this scam and already learned how to make the guest feel guilty
Totally, accusing them of sh*tting it the tub is a very Harsh Accusation.
As if hotel guests typically take a crap in the shower especially after making a complaint about a dirty room...
Exactly... the lazy cleaner lady, whom makes a quick dash at 4 30 or so as if she wanted to see what Karl is saying and run away fast
Hi 😂
You will never guess what some guests are doing...my girlfriend is a hotel manager and she has seen it all...and she works in a 5 star hotel. People who poo and piss in the hall way, adults who poo on the bed, who spit in the room, etc. you are underestimating how dumb and uncivilized some people are.
YES, THEY DO. I USED TO WORK IN A HOTEL
yeah they did as a revenge. they thought the bed is dirty so i poo in the shower. they did it 100%
Thanks for sharing Karl, this is actually so humiliating and disrespectful for a hotel to accuse guest like that, won’t stay at Novotel for sure
Their €51 scam will actually cost them a lot as many people will not go there after watching this
Thank you for taking the time to approach the hotel and hope you get your side settled
Every time we check in and out of a hotel, we take a video as proof that everything is left the same way. So upsetting that they had to deal with this.
@@vaIcria that’s good advice. Although sad that this is what it’s come to.
Yep. Create a video and leave the key(s) in the room locked.
Yes pictures and videos of room condition is a good idea, how ever the house response would be you took the pictures then did the damage they would still want to hold you accountable.
@@rsmith3062 the camera roll has the time and date of when it was taken! From what I know, I don’t think you can edit those things.
@@vaIcria A roll of film that must be developed taken with a camera set to include date and time probably very hard to change, but somewhere someone is saying "challenge accepted!"
Digital pictures that 99% of us take now the date time and outer picture info (metadata) is easily edited with your phone camera or a computer.
I was going to say "just ask a teenager" but that sounded like an insult which I absolutely do not mean to do, so pretend I didn't say it please! LOL
Glad to see you stand up to them... Don't let them off the hook! What a setup!
Or the parents were already mad and did that. I believe the house keepers tbh
So suggesting the house staff are running a scam is "a harsh accusation". How does that compare with claiming respectable guests crapped in the shower?
Well accusations must be proven.
@@grbadalamenti In effect, the hotel management accused KR's parents of fouling the bathroom. They had no proof of this but went ahead and charged them for the supposed clean up costs. They later refunded that money, something they would not have done had they been able to prove their case. That they did this might also be seen as implicit recognition that the cleaning staff had not been honest in their claims.
@@harryselwind They absolultey did have proof.
@@qfina Presumably, you have proof of that? Please supply it. Otherwise, shut up.
What a disgusting treatment of the hosts.... good on you Karl for taking action for your parents!
Thank you for showing us the hotel. Next time I go Budapest, I am definitely staying away from this hotel 👍
Absolutely disgusting behavior from the hotel staff
This must be a crappy hotel. Pun intended.
This should be made known and the hotel name should be exposed.
I AM sure it's housekeeping that did this.
and European hotels usually will have Eastern European housekeeping staffs… some are in a big syndicate…
notice the cleaner apron and lady at 4:28 and she also hesitates when she sees the camera and boss?
Novotel budapest centrum
@@reezevlog Dont say.. Go to look at filthy UK in the first place...fillthy like shit. So you can expect something like that from westerners. Look at hotels in Luton...:D West is f shithole.
@@WTG20233 Left a helpful review! Cheers mate
Dont think anyone from the front office staff was trying to scam you. Most likely, there was one mentally insane housekeeper who got triggered by the complaint and retaliated. Unfortunately the bad action of one individual probably let the entire team down
The beds were frotten...HESQ is everyones responsibility
we cannot tolerate this , requesting all to leave a negative feed back for the hotel , thanks karl for sharing .
This was resolved over a month ago, besides, you should really find yourself something better to do.
Karl, you’re my man! You had me at, “fresh glistening turd!” 💩
Good on you and your parents getting on the case to fight for justice.
Great video too, we all learn to be aware of this before/after booking a hotel.
Great to expose this, and if its the cleaner, then hopefully the hotel take notice
Thanks for commenting 🙏
@@KarlRockis there a part 2 coming up?
I love videos like this, but it makes me so angry 😡
there’s no way I could hold my shit together like you do Karl. Good work mate👊🏻
Name and shame, my friend! Name and shame !!
Karl Rock I honestly love these Exposing Scams videos 🔥🔥🔥
The receptionist showed absolute professionalism , bravo , more people like you .
really? he tried to bluff his way it of it, he was professional scammer
This, "I can't do anything until the deputy manager's back on Monday" thing is a common deflection tactic. Amazing that the individual currently managing the hotel doesn't have the authority to refund a trivial amount. Sure he can if he wants to.
Deny, deflect, and blame someone else.
I've been working as a receptionist for years and let me tell you that we receptionists dont decide on refunds or what to give as compensation. We always have to go through a manager. If ever we tell the guest something that doesn't go well with management we're the one who's getting punished or yelled at.
I always take pictures when I leave, hotel or vacation house rental. Sometimes, I'll take a video to show I'm leaving. Also, I don't complain while I'm staying somewhere unless it's something they can fix... no one is going to replace a mattress during your stay unless you want to be changed to a different room. When getting into a hotel room, check it out thoroughly first, then within the 1st 30 minutes, maybe you can ask for a different room. But complaining during your stay often does nothing. There's another scam out there where people rent houses and then complain to get partial refunds on their stays. So also this goes both ways, unfortunately.
I've stayed in very posh hotels. Have a peek at the mattress without the sheet. Their often heavily stained with god knows what. Proper racid. People rarely check. Mattresses are like a sponge soaking everything up.
I'm proud of you for going back to this hotel and putting them in their place, this is so petty and bad for business.!
Great work Karl👍🏽👏🏽
This is what credit cards and chargebacks are for, I hope your parents can contest the charge via their bank
You can contest the charge with any bank if it's a debit card ( it is YOUR money, not their). Just file a police report for being scammed and then take the report to the bank and ask for the money back.
I’m sure the hotel will then show the document you signed at checkin stating you will be responsible for any extra cleaning costs, not as easy as you think
@@MikeyInThailand At that point it's between the bank and the vendor.
@@Kurt0v yep and bank will come back to you saying you signed the authority at check in and deny the chargeback, I lost my key to a hotel and they billed me 500 to which I tried a chargeback and it clearly stated in the document I would be responsible for any lost key so it’s same here
@@MikeyInThailand It's not the same because in your case they didn't fabricate an event to charge you
I’m sorry they had to deal with that crap 💩
oh man, Hungary is a paradise of scammers. You should stay longer and will have a lot of content. The souvenir shops are ridiculous. My sister went in one of those shops and 2 girls behind her intentionally dropped a souvenir and they started to act like my sister did it. Then, when she wanted to pay, the cashier was charging triple price without explaining nothing, my sister asked why and the cashier said it was because she dropped the souvenir on the floor. Then my sister told him, well, charge me only for the souvenir broken, I wont buy anything from you. She left with a bitter memory of Budapest.
Don't pay anything 🤣
Barcelona is the criminal capital of Europe.
We need more people like you ❤
I have to admit, the receptionist showed remarkable professionalism, dealing with the situation in a courteous and efficient manner.
why do you have to admit anything? do you work there? No, he didn't; handle the situation with professionalism, he was covering up for their fraudulent charges; don't be daft.
@@jimsworthow531 That’s my opinion. If you don’t agree, so be it. That’s how I felt. And I don’t work there. I work in customer service, so I know how difficult the situation can be specially when you don’t have any authority.
@@sumanlimbu4551 So you would be satisfied with the response of someone telling you there is no supervisor to be contacted after they accused you of leaving feces, (bio-hazard), in a space and stealing money fraudulently from you? You must perform poorly at customer service.
I think it was the parents
@@marloneverington the hotel staff admitted they placed a melted snickers candy bar.
The stains on the Mattress look like Blood droplets consistent with Bed Bugs , Bed bugs will poop out bits of blood after feeding on someone.
Exactly
As if a mature age couple are going to leave a turd in the shower. Accor is a huge corporation and this scam is disgraceful. I'm glad your parents were refunded. Many would be too embarrassed to demand a refund even though it's untrue and a scam.
Mature people are sometimes incontinent especially when eating food from different countries
@@ludwigwittgenstein2422 That is true. However I'd think that the vast majority wouldn't do it in the shower and if an accident did happen they'd be too embarrassed to leave it there for housekeeping to remove. I don't understand your comment.
@@mCblue79 an accident means unaware it happened
@@ludwigwittgenstein2422 your sentence makes no sense. Liking your own comment is also cringe mate.
@@mCblue79 it does make perfect sense, you just have difficulty in comprehending simple English "mate"
oh man, i wish i had Karls ability to confront, truth is most people are like me and will just pay just not to cause issue , but its not right.
Yeah, you're right. That's exactly what my parents would have done. Thanks 🙏
5:00 pun intended 😂
Late to the party but wanted to say good on you Karl. I'm sure your parents are proud that you stood up for them when they couldn't do it themselves.
It must of been amber heard
Nice English. You "must of" been smart in school.
It wasn't in the bed though...
@@IntoxicusFreeman I mean she probably does it on the shower if she poops in the bed dude 😂
"must of'
💀💀💀
Pretty random, but what is that toy car doing at 6:22 ??! 😂
Haha how did you notice that? I always miss small things like that
Probably just a fidget toy 🧸
If they took the charge first and then notified you, you should report it to your bank and unauthorized transaction. They will block or reverse the transfer, and the hotel can get a lot of shit from it.
A perfect example why is it so shit to find a good accommodation here in Budapest... Sorry you had to go through all this!
I love it when Karl gets mad!!!
I'm an American, and I can already tell you that this would not stand here in the US. I'm shocked that they haven't been sued into oblivion yet! That is just a lawsuit waiting to happen, and I'm utterly shocked that this is even going on in Europe. Quite honestly, you should file a lawsuit. It's absolutely insane that they're accusing your elderly parents of taking a dump in their shower. Not only is it nonsensical beyond belief that they have the audacity to try to get away with this, but it's also embarrassing for their customers. You should also write a review online and post it for everyone to see, including the picture they showed you. That is just outrageous! How dare they? You should definitely file a lawsuit!
Lawsuit over 50 bucks.
@@GUITARTIME2024 not over money about the fact, they falsely accused elderly people of taking 💩
Didnt expect an episode of Hotel Hell from Karl.
They should have known you don't mess with Karl Rock's parents 😎
I'm glad I saw this Video, we canceled our reservation with that hotel already. What a disgrace 👎
Well done you... Nobody should be able to get away with something like that and nobody should put up with that kind of childish behaviour either !
That hotel better clean up their act!
Literally 😂
Karl, why is the poo following youuu! 😄
You gotta deal with a lot of sh** in life 😅
@@KarlRock so true :P
"I need a laugh after all this crap" Oh Karl... lol
I am not saying that Karl's parents did it, but after working over a decade in hotels, I have witnessed people doing weird stuff in their rooms and then saying they did not do it. Once one of regular business guests left faeces smeared all over the bathroom wall. Another female guest pissed all over the bedlinen. Elderly couple saying they did not smoke in the room and that they have never been smokers in their entire life, but you can smell it in their clothes. Why do they do it? I have no clue, but we always made sure we took pictures and the housekeeping team would call the duty manager as soon as they found weird stuff like that. Luckily, it does not happen regularly, but it does happen. I hope you got the money back from this.
It’s a clever scam, most people won’t come back and it’s hard to prove it ether way.
Imagine getting an email that you do a shit in the shower 😂 fucking hilarious
@@leonard8766 it really is 😂😂😂
Should have called the local TV news crew and told them about poogate. Give them all the bad press they deserve !
Good luck explaining in Hungarian daddy took a turd in the shower😂😂😂
Plot Twist: Karl's parents did actually poop in the shower.
Simplest explanation. Lmfao
Yeah in revenge its 50/50
Occam's Razor logic.
This is going to be the next big TH-camr downfall. Karl gets exposed for running a family shower pooping scam.
It's strange how everyone assumes some cleaning workers put the shit there, they have to clean the shit!!! I don't think they receive a bonus per shit.. Noone here commenting knows his parents but everyone is hating on the hotel lol.
Karl the whole time I wanted you to yell NO ONE SHAT IN THE SHOWER PAL! Lmao scammers tried to make it embarrassing to the party involved.
Thank you, for sharing this information. I think it’d be better to simply take photos so that a guest will have some evidence at least.
He sounds nervous
Yeah, you can tell he never ever dreamed of getting confronted about their scammy ways.
Well, he is being filmed and brought into a very bad position. Wouldn't you be nervous as well, if your job depends on what you say? Generally, I find the video a bit harsh, because its this random guy in the reception who gets confronted with this. He should have send an email to the hotel manager directly.
@@ghostofaforgottenweedle how do you know hes parents dident shit in the shower as a form off revenge ?
He's on 20 euros out of the 50
He is a receptionist, who doesn't have anything to do with all this, and is being filmed... how do you think anyone would act?
Clearly the cleaning staff can polish a turd but can't clean a hotel room.
Receptionist: Why would we?
Well, why would anyone take a crap in the shower...
Because you are drunk. Someone did it and they learnt it the hard way.
We don't know his parents lol. It's strange how everyone assume the cleaning team planted a shit there since they have to clean it!! I don't think the workers receive a bonus per shit..
Perhaps it was even a random guy and not cleaning / hotel staff
"Fresh glistening turd" 😂😂😂 you've sold it well, sound's good quality.
thanks for posting this. Your parents are not the only ones subjected to the 'cleaning fee'. I just read the reviews of hotel Novotel Budapest Centrum. Common theme which is disgusting!
A hotel wouldn’t do this, they care about return business and good reviews. The parents were already mad and did it.
If the toilet is not clean, its the the responsibility of house keeping staff to clean it and not to complain and levy a fine on it. Its common hotel scam
It’s never the responsibility of housekeeping, the rot always starts at the top.
When you wipe your ass with a towel instead of toilet papers, do you think they should allow everybody to do it because the staff would complain of the towels? Or is this basic hygiene?
@@BenceBékési-w4d I guess they didn't do it as per this topic !
As a Hungarian, I must say that this is very uncommon. I feel horrible that this had to be the experience of your family but thank goodness that there are people like you out there to stand up for what's right and put these fraudsters in their place. Very sorry this happened to your family whilst being here.
I had the exact same thing happen after a stay in Budapest
I agree; you guys are so 'Austrian' in teems of cleanliness and work ethic. Hate to sound racist, but it must be one of the unverified foreign workers that Hungarian businesses are now employing to cut costs.
NO it is very common in Europe, a typical vendor in Hungary will happily charge tourist 2x-3x amount if they think they can get away with it.
@@foolish1k don’t worry, we had a great time and I loved the food! We’ll laugh about that hotel now that we’ve made this video and got the refund 😀
@@KarlRock Dont forget to make videos also about western europe and their culturaly enriched squares full of "friendly" folks. Just so everyone knows this happens everywhere. And also the scam ATMs in Germany, because people think that germany is like "clean" country that doesnt let this happen
Should have called the cleaning staff who took the pic... and asked them to show when the pic was taken... I bet this is a pic
that they show to everyone
Please - don't leave it. Ask, as a journalist, additional questions by email - how often have they made such accusations in the last year? How do they know it was the exact room. Ideally, you should go with the receptionist to the room and record the mattress in that room live. More people could have been scammed but they don't have that kind of coverage and have to live with this.
Note to now film the room on arrival and departure. Despicable act.
The front desk host seemed polite and helpful. A little pushy Karl but I get that's just part of your energy.
super pushy, if I was the front desk, I would have told him to f off, he sounds like an entitled Karen. How dont we know their old parent left crap there?
So, I'll say this as someone who is working and has worked in the front of the house for 12 years: Thank you for complaining in an orderly fashion and treating the employee with respect. That makes all the difference when taking a complaint and I think he did a great job!
I've never heard of such a scam, but if it's really a reoccurring thing that they accuse multiple customers of, it's absolutely horrific.
Lastly, note that you won't find a single spotless mattress in any hotel in the world. Hundreds of people sleep in the same bed every year and mattresses are changed (maybe every 5 years). Please don't rip the sheets of the beds and complain about this to the front desk staff. As long as the top mattress and sheet is clean, then you're gonna be fine. Otherwise don't sleep in hotels.
Thanks for the video man!
nope they're to be clean
@@carloscarias6276 then you're gonna spend a lot of time ripping of sheets ;)
@@SYGT91 No, it's their job to make sure mattresses are clean. Otherwise they shouldn't be hoteliers.
"petty accusation" my guy, your cleaning staff shat in a shower for a scam. Cmon now 😂
Nah I think one of his parents did frfr 😂
Good for you.
I also live in Budapest and I am shocked that a Hotel like Accor (NH Hotel), especially the one you filmed would stoop that low. I'm glad that you did eventually get the refund and that you're parents will visit again. All things considered, Budapest is a great city. Cheers,
Yeah I never post reviews until a few days elapse for this exact reason
Good idea!
lmfao. I laughed so hard that I pooped in my chair but that's okay. I will blame it on the cleaning lady.
That’s not a turd Karle that’s the hotels shampoo
Hell yeah, Karl! You rock
Thank you for your work! There are many such places in Hungary.