I've spent hours trying to get this back "up and running". Watching your video was a great help. Like you said, the one that did it for me was the very first one, holding the power button until Samsung logo appears. THANK YOU.
Bro, thank you soo much I was getting frustrated for a few minutes because I tried some of the other options already. But the first one ended up good to go even though the first time it didn’t work. I suggest trying at least twice before skipping to the next solution
Thank you, thank you, thank you!! I’ve been struggling with this for 3 frustrating days trying fix after fix including Amazon customer service who said it was my TV’s problem. Your video got the job done! Much appreciated!!
You are ABSOLUTELY the number 1. I have tried so many times and read so many other hints, nothing worked. With your video I fixed it in 5 minutes. Astonishing!!!!
Brilliant, finding your video was a masterstroke. Your first tip solved the issue after we'd fumed for 24 hours at the non-loading of Prime. Thank you.
😀😀😀 First one worked for me. Cant believe it was that straight forward after working on it for 4 hours (mainly entering and changing my passwords and bloody PIN !!!). Thanks a million.
Thank God for you! I tried everything for about 2 weeks even talking to Netflix and they gave me a bunch of useless gibberish. The holding down the power button worked immediately. Thanks so much!
Wonderful 👍 the first fix worked! I have been frustrated with this for weeks. Prime video only worked periodically. Took literally seconds to fix the problem. You are a genius 👏
I was on the amazon site, and no information to fix. I tried for about an hour. I watched your video and in less than 1 minute, fixed! Thanks!!!! I wonder what the other 7 minutes of the video are about :)
First option worked perfectly. My method of "rebooting" turning TV on / off, was certainly not enough. Thanks for providing the quick fix - had no idea...
Hi just wanted to say thankyou for your helpful video. My parents who are in there 80s were unable to load Prime I tried over the phone to walk them through it not happening lol I ended up traveling to there home 2 hours away I did the very first step and it worked flawlessly Can't say Thankyou enough Thankyou thankyou thankyou!!!
I don't know why I was skeptical of this actually working, but to my suprise it did!!! The first one worked perfectly and I can finally watch things on my amazon prime. THANK YOU!
Thank you for your video!!! I was so frustrated last two days not being able to watch Netflix or Prime and finally thought to check out TH-cam video and found you! Thank you!!
Afff! Active la suscripción ayer de Amazon.. Lo baje al Smart TV, todo joya.. Y hoy de la nada entraba a la interfaz y NADA.. No pude usarlo en todo el día.. Intenté todo! Hasta las primeras opciones del video.. Estaba con tu misma sensación.. Hice reboot de la red desde el Samsung y ahí cargo... Pero que estresante lpm
You are a genius! Holding the power button worked for me. After 2 days of trying everything I found your video. Even though the first suggestion worked. I learned a lot watching the whole thing. Thanks a million!
Hey want to thank you for this pro tip...just picked up 2 weeks ago my Q80T 65 inch and could not get Prime Video to work ...and now Bang! Held the power button as you said and working fine! Thanks again!
YYYYYYYayyyayayayay, The problems I had with that app almost drove me out in the pandamic. But your help was miraculous. This was the second time this happened. The first time the amazon chat was horrible. Thank you. I listened to all your examples and went back to the first instruction and tried it and IT WORKED. HALLELUJAH!
I’ve been watching a show on Amazon Video every day/night for the last week and had no issues with it. I went to watch something tonight and it just kept opening to the Amazon Video logo and staying frozen on that. I deleted the app, added it back to my home on the Smart Hub, and reinstalled it but nothing worked. I tried your first trick of holding down the on/off button until the Samsung Smart TV popped up and restarted the TV and then waited about a minute. It immediately loaded up and is working fine now. Thank you! 😊
Finally omg thank you! Mines worked after the first step with you. I spent 45 minutes on the phone with amazon to no avail (she was very sweet so the wait was fine) plus my TV brand is Phillips so I thought it wouldn't work...you sir are my hero lol!
Thankyou so much as I have went to my settings and mucked around so bad and nothing worked so found you on Google. Your 2nd step worked. Thank you so much
Thanks a lot for this. Just bought a new TV and everyday after a few hours it stopped playing videos on Amazon, showing an error message. Factory reset solved the problem, but it takes time and I have to re-add the TV to all my alexa routines that include the TV. Your video solved on the very first tip.
Wow, thank you so so much. It worked by just pressing and holding the on/off button and wait for the Samsung logo. You are the best 😀. I decided to edit my reply because I wanted to ask you a question. The freeze has happened twice now, once last week (the next day Prime Video got unstuck by itself) and yesterday. I was hoping that, Prime Video will get unstuck the following day as it did before but it didn’t happened. It seems to me that your video is very recent because the comments are only at the most 3 weeks old. So it seems to me that this is a recent problem that people are experiencing. I bought my Samsung SmartTV approximately 2 years ago and I have add Prime Video on it since day one. Do you know why this is happening after 2 years and twice in a matter of couple of weeks. Once again thank you so much.
Had a long chat with Amazon agent and they are saying that there is an issue from samsung end . Netflix and other apps works perfectly fine and only the prime video app seems to be affected. After 10 days and still Samsung hasn't fixed the issue and my Amazon ticket for this concern is still open ..
Your very first tip of "restarting" via holding the power button cured the problem. thanks so much
Same for me. Thanks a ton
Me too thank you , I have subscribed
Same here, thanks!
Your first tip worked for me as well. You are a hero!
Same for me
Reboot solved the problem. The other solutions were very clearly explained and nicely illustrated. Very nice "how to" video. Thanks for posting it.
Tysm! I've been trying for wks. And the 2nd method worked. Yayy THANK YOU SOOOOOOOo much
Wow, worked with the first option! You’re a lifesaver.
Thank you, thank you, thank you! This has been so frustrating. Just holding down the power button was the fix! You are my hero.
First step of “restarting” worked perfectly. I can’t believe how easy that was. Thank you so much!! 😁
First tip worked, thank you so much 😊✌️
Tks so much. It did the trick !👌
Thank you the first solution worked!! 👏🙂
OMG THANK YOU SO MUCH! I WAS GETTING FUSTRATED WITH MY SAMSUNG TV!! LOL THANK YOU SO MUCH!!
I've spent hours trying to get this back "up and running". Watching your video was a great help. Like you said, the one that did it for me was the very first one, holding the power button until Samsung logo appears. THANK YOU.
Bro, thank you soo much I was getting frustrated for a few minutes because I tried some of the other options already. But the first one ended up good to go even though the first time it didn’t work. I suggest trying at least twice before skipping to the next solution
Same for me. Took 2nd try then it worked great!
Dude the first option resolved the nonsense headache of 2 days
First step cured the problem I’ve been messing with for three days! Thank you!
Thank you so much for making this video. It saved me probably at least an hour on the phone! Great job!
It worked! 1st option did it. Thank you so much. You are Amazing!
The tip of holding down the button on the remote fixed the problem. Thank you for such clear directions.
1 step in and it already works!!! THANK YOU SO MUCH
Thank You so much! We have had this issue with Disney+ as well and I can't believe it was this easy to fix and restart our TV! You are amazing.
Thank you, thank you, thank you!! I’ve been struggling with this for 3 frustrating days trying fix after fix including Amazon customer service who said it was my TV’s problem. Your video got the job done! Much appreciated!!
Thank you! I’ve been without prime video for a long time only to find that holding down the power button would fix it. You are great!!!
You are ABSOLUTELY the number 1. I have tried so many times and read so many other hints, nothing worked. With your video I fixed it in 5 minutes. Astonishing!!!!
Ur video saved me in quarantine...thanks
WOW! I wish I had seen your video before I spent 30 mins with Samsung. Unplugging TV didn't do it but unplugging everything did! Thank you!
Brilliant, finding your video was a masterstroke. Your first tip solved the issue after we'd fumed for 24 hours at the non-loading of Prime. Thank you.
😀😀😀 First one worked for me. Cant believe it was that straight forward after working on it for 4 hours (mainly entering and changing my passwords and bloody PIN !!!). Thanks a million.
Thank you so much! A year on, and you are still helping people out!!
You rock! Holding down the power button fixed it! I have reset my apps three times this was so much faster, thank you so much very helpful!
Thank you!!! The number one “fix” worked. Appreciate this simple video to help.
Thank God for you! I tried everything for about 2 weeks even talking to Netflix and they gave me a bunch of useless gibberish. The holding down the power button worked immediately. Thanks so much!
Wonderful 👍 the first fix worked! I have been frustrated with this for weeks. Prime video only worked periodically. Took literally seconds to fix the problem. You are a genius 👏
Holding down the power button on the remote worked. You don't know how much stuff I tried to fix this Thank you so much.
Thank you!! This is the first video that I've ever seen that actually worked and solved the problem !!!!
Your very first tip of "restarting" via holding the power button cured the problem. thanks so much :)
Brilliant tips - worked perfectly. My prime was stuck on the amazon logo. Tip 3 sorted it
Really helpful - thanks for sharing!
dude thank you. I searched forever and this actually worked. Thanks again.
I was getting so frustrated and just searched it here on TH-cam and the 1st solution worked!!! Thank you
Omg...on the phone with samsung for an hour..nothing worked told to contact Amazon..your first option worked..thank you so much
First try was a success. Thank you very much.
Wow! I've been with this headache forever and the first tip solved the problem, freaking genius! Thank you
Thank you man!! I’ve been struggling with this for so long! They told me to buy a new tv. Thank you!!
Thanks a million! Holding down the power button solved my problem. You're a lifesaver!
I haven't been able to get Amazon prime to work on my TV in months and the first solution worked, thank you 🙏 🙂
My problem was solved within the first 56seconds, thank you. Very helpful.
Thank you so much. The 1st solution by press & holding the power button and it worked instantly. Thank you so much. This video is very helpful
You are great. First step solved my problem. I was so fed up. Thanks a lot😇
Brilliant!!! You've done what Amazon could not do in 48hrs!!! Thaaaaaaanks!!!!
Your first step cured the problem even though the Samsung logo didn't come up! Thank you heaps! I appreciate you!😀🙌
Wow I’ve been cursing my tv for days and you fixed it with about 30 seconds of video. Thank you!!
Lol
You're the Real MVP . First trick worked. Thank you brother
This man the MVP. Was about to throw my TV from my 3rd story window.
I was on the amazon site, and no information to fix. I tried for about an hour. I watched your video and in less than 1 minute, fixed! Thanks!!!! I wonder what the other 7 minutes of the video are about :)
First option worked perfectly. My method of "rebooting" turning TV on / off, was certainly not enough. Thanks for providing the quick fix - had no idea...
Hi just wanted to say thankyou for your helpful video.
My parents who are in there 80s were unable to load Prime
I tried over the phone to walk them through it not happening lol
I ended up traveling to there home 2 hours away
I did the very first step and it worked flawlessly
Can't say Thankyou enough
Thankyou thankyou thankyou!!!
I don't know why I was skeptical of this actually working, but to my suprise it did!!! The first one worked perfectly and I can finally watch things on my amazon prime. THANK YOU!
THANK YOUUUUUUUU!!!!! Holding the power button worked!! You just solved multiple nights of frustration!!! Thank you Thank you
You are my hero. Thank you for posting this!! GOD, I love the internet and TH-cam.
50 seconds in n my prime works thanks. Like n subscribed!! I dont do that often cuz im a hater lol
Thank you for your video!!! I was so frustrated last two days not being able to watch Netflix or Prime and finally thought to check out TH-cam video and found you! Thank you!!
omg thank you, I almost went crazy trying to find an answer to this. you were very helpful. Thx again...
53 seconds in and you already saved my prime app! thanks!
Genius!! I was about to hammer the tv at this point. Thank you for saving my tv
Afff! Active la suscripción ayer de Amazon.. Lo baje al Smart TV, todo joya.. Y hoy de la nada entraba a la interfaz y NADA.. No pude usarlo en todo el día.. Intenté todo! Hasta las primeras opciones del video.. Estaba con tu misma sensación.. Hice reboot de la red desde el Samsung y ahí cargo... Pero que estresante lpm
Your instructions worked. Thank you very much. I am so enabled again and have my Amazon Prime Video back!
Thank you !! I’m up and running in first try.
I love you. You're first tip did everything. I don't know how to thank you enough
Thank you so much!! This fixed my problem immediately!! The first option. Thanks again!!
DUDE!!!!! YOU'RE MY HERO!!!! THANK YOU!!! IT WORKED
The first tip was magic. Thank you!
You are a genius! Holding the power button worked for me. After 2 days of trying everything I found your video. Even though the first suggestion worked. I learned a lot watching the whole thing. Thanks a million!
Thank you SO much for your help, the second step fixed it. Much better than the Amazon help! 😊
Hey want to thank you for this pro tip...just picked up 2 weeks ago my Q80T 65 inch and could not get Prime Video to work ...and now Bang! Held the power button as you said and working fine! Thanks again!
Thank you! The first solution worked. Amazing
Awesome! This worked so well and fixed weeks of aggravation!
I was literally at whits end trying to resolve this for 3 weeks. First step and it worked! Thank you sir! 🙏
The first option worked straight away the other half over the moon Cheers👍🏻👍🏻👍🏻👍🏻
You're THE MAN! Thank you soooo much!
Thank you dude! Tip #1 got it. Both youtube and prime content weren't playing but netflix was. The hard reboot did the job!
The very first tip itself worked.
Dude you are big brain😎
Very useful brother. Thanks for sharing
YYYYYYYayyyayayayay, The problems I had with that app almost drove me out in the pandamic. But your help was miraculous. This was the second time this happened. The first time the amazon chat was horrible. Thank you. I listened to all your examples and went back to the first instruction and tried it and IT WORKED. HALLELUJAH!
Thank you!!!!! I tried everything but your first solution worked for me!
Wow bro thank you so much for the advice it worked ASAP👍🤝.
Thank you, thank you, thank you. Spent hours trying to sort this. Your 1st option worked. You’re a gem! 👌
Unplugging the tv and the modem did the trick. THANK YOU!!!!!!!!
Very good tips. The second tip of unplugging the TV worked. Thanks so much.
I’ve been watching a show on Amazon Video every day/night for the last week and had no issues with it. I went to watch something tonight and it just kept opening to the Amazon Video logo and staying frozen on that. I deleted the app, added it back to my home on the Smart Hub, and reinstalled it but nothing worked. I tried your first trick of holding down the on/off button until the Samsung Smart TV popped up and restarted the TV and then waited about a minute. It immediately loaded up and is working fine now. Thank you! 😊
I figured there would be a cold shut down to reset everything. Thanks so much!
Been plagued by this issue for ages now and the very first solution worked like a charm thank you so much for making this video!!!
I was so frustrated and 50 seconds into your video you had my problem solved. Thank You
Thank you. The first step solved the problem.
Power button tip worked. Cheers!
Thank you so much!! Holding down the power button until the Samsung logo appears worked for me!! :-)
2nd solution worked immediately! Thank you so much!!
After days of trying more complex workarounds (trying to delete app etc.), your simple power button trick fixed it. Thanks!
Finally omg thank you! Mines worked after the first step with you. I spent 45 minutes on the phone with amazon to no avail (she was very sweet so the wait was fine) plus my TV brand is Phillips so I thought it wouldn't work...you sir are my hero lol!
Lol
Thank you! My issue is resolved by watching your clear cut, easy to follow video. Your the best!
Thankyou so much as I have went to my settings and mucked around so bad and nothing worked so found you on Google. Your 2nd step worked. Thank you so much
Myyyy life saver!! God bless YOU! I was literally heated towards the edge and ready to JUMP lol! Thank you for this!
This was me too!!!
Thank you for this info. The first tip worked for me, so glad I found this video 😀
First tip worked. Thank you so much. Two frustrating days solved in an instant.
Thanks a lot for this. Just bought a new TV and everyday after a few hours it stopped playing videos on Amazon, showing an error message. Factory reset solved the problem, but it takes time and I have to re-add the TV to all my alexa routines that include the TV. Your video solved on the very first tip.
Thanks the first problem solving thing worked !! 💕
Thank You Soooo Much!!!! 36 seconds in and you bless me the solution !!God Bless You and your Family!
Wow, thank you so so much. It worked by just pressing and holding the on/off button and wait for the Samsung logo. You are the best 😀. I decided to edit my reply because I wanted to ask you a question. The freeze has happened twice now, once last week (the next day Prime Video got unstuck by itself) and yesterday. I was hoping that, Prime Video will get unstuck the following day as it did before but it didn’t happened. It seems to me that your video is very recent because the comments are only at the most 3 weeks old. So it seems to me that this is a recent problem that people are experiencing. I bought my Samsung SmartTV approximately 2 years ago and I have add Prime Video on it since day one. Do you know why this is happening after 2 years and twice in a matter of couple of weeks. Once again thank you so much.
Had a long chat with Amazon agent and they are saying that there is an issue from samsung end . Netflix and other apps works perfectly fine and only the prime video app seems to be affected. After 10 days and still Samsung hasn't fixed the issue and my Amazon ticket for this concern is still open ..