My man I can’t believe none of the other videos I’ve watched on this mention getting it fixed for free! They came and fixed it for us today! THANK YOU!
We had to find an emergency replacement refrigerator a couple weeks ago and found a great deal on a used Samsung fridge. Too good of a deal apparently because within 24 hours of connecting the water line the icemaker had a chunk of ice big enough it actually broke some of the plastic. It didn't come with a warranty but has a return policy and I was afraid I was going to have to return the fridge. I called Samsung and it took a bit of back and forth but eventually, they did set up a free service ticket for me. I really hope this fixes the issue. Thanks for the video.
Appreciate the fix. Decided to call Samsung and they confirmed a known issue and will replace all the parts in this video no cost. The fridge is about 4 years old and out of warranty but they will honor the repair.
You are Awesome! Thanks to your video I called Samsung and although my refrigerator is from 2018 (warranty expired end 2019) , they are sending a technician over, free of charge! Thank you so much!
Note : call Samsung! This repair is COVERED! We picked up the food grade silicone from a local appliance shop & I cleaned surfaces with alcohol then sealed. We defrosted / unplugged the fridge for 24 hours then caulked the inside and outside of the ice maker housing on the bottom left.. (long side that meets the left fridge wall). I pulled out the ice maker and auger assembly to do this. Let it cure for 24 hours then reassembled and turned on. Note: take the bottom back panel off & use an extra fan to add cooling until the fridge reaches correct temperatures. Since doing this I do not have any water in my ice maker dispenser! Works great & worth the 48 hr inconvenience!
There’s no need to go through all this. I called Samsung and they sent a repair tech to replace the ice maker at no charge even though my fridge is off warranty. They took care of it within 2 days of my call.
I also had a tech come and fix mine and so far I haven't had the freezing up issue anymore. Unfortunately I don't know how long Samsung will be fixing the issue for free. My guess is that at some point they will stop. This way people know how to fix the issue in the event Samsung no longer is willing to cover the costs. At the end of the video I do tell people to contact Samsung first. Glad to hear you got the issue resolved.
A lot of unnecessary parts are being replaced to fix the ice maker that will not work again in a few months or a year depending on you climate. Your first video was a good start, you need to keep the moisture out of that compartment which is almost impossible on these Samsung units. There is no reason to replace the MB unless the unit has no led's on the front control panel, and also no need to replace the auger control unit... this is wasted money. Replacing the ice maker itself isn't a bad idea depending on how old the unit is, the finish on the plate will wear off after time. Here is the problem: There is no way of sealing the ice bin or the shute completely, Bad design plain and simple. The ice bin should have been in the door and away from the ice maker itself, and a rubber flap should be on the ice maker compartment that closes when the left side door is open and then opens again once the door is closed. Bad engineering!
So this is the Samsung recommended repair and so far I have not had any ice build up. There are actually 2 issue with the ice maker. The first was the compartment not being completely sealed, which is resolved with the silicone. The second was that the ice maker was not stopping once the ice bucket was full. This is the reason the Auger and CB are replaced. The sensor is replaced on the Auger and the CB is updated. Based on a comment I got the other day I believe Samsung is still offering this repair free of charge, though I can't guarantee that. I would suggest contacting them. I agree it is a lot to replace and can be expensive if you have to do this yourself. I also agree its bad engineering.
I completely agree. Of course it's bad design. How can someone design an Ice maker with no seal to the outside air as soon as you open the fridge door. Of course warmer air is going to rush in every time you open it. It's so stupid. I wish someone would make a replacement unit with some kind of hatch or rubber lid function that opens and closes when the door is used.
@@dkgaber Samsung works with local companies to make repairs. I had a guy from a local Appliance store come and do they repair. He was Samsung certified and so far the repair has worked.
I saw your other video and it worked ! Thanks Now I need to get the ice maker back to working mode .. do I press the light and freezer again ? And what do I select to get it going ?
It will start again once the defrost mode is complete. There is also a little blue bottom on the ice maker that will reset it. Hold it down till you hear the beep.
@ I called the Samsung Canada service number for appliances, they advised me to call a third party company to get it fixed and told me it would cost around 380 dollars, mine situation is just a cracked ice bucket in the bottom so I may just order one and slide it in myself To be honest I didn't expect much out of Samsung at this point
3 ปีที่แล้ว +6
Update here: so I did this caulk around the edge and it helped A LOT.....BUT.....the same day I did this I decided to call Samsung more for shts n gigles since I knew I was wasting my time.........well I was wrong, they didn't ask for a purchase date, receipt, nada.....they (Samsung) set up an appointment and they came out today (16 June 2021) and replaced the ice maker, fan/motor, circuit board on the back and a drain....NO CHARGE. It took the guy about 45 minutes and done. It's making ice again.
@@thisisdatis7821 they told me I need to provide them with the title to my house showing a possession date to show when it was bought (since I got it from the builder and the fridge was in there already) and even then they won't fix it because it's out of warranty.
reach who? The Samsung tech? You can either call them just google Samsung support, I think its 1-800 Samsung or something like that, or you can IM them on their website. That is one of the issue that causes the icemaker to freeze up.
I did not know that. I assume you could change out all the parts yourself. Though I would verify that the replacement parts are compatible. I am guessing the reason they fix 2012 or newer because there is a compatibility issue with some of the parts, though I don't know that for sure. Samsung usually works through a local vendor to fix each fridge, so you might be able to contact an appliance store in your area that does repair work for Samsung and they might know more. If I ever buy a fridge with an icemaker again it will be a side by side. Good luck.
I would hope so. Though I don't know. With a new one you should have a warranty and if you have issues with frost on the ice maker or the ice maker freezing up make sure you contact them. I would assume they would come out fix the issue, as it seems like Samsung at least has a valid fix now. I haven't had any issues since I did the video.
My personal opinion is to go with a side by side model vs the french door style. It is my understanding that the newer Samsung fridges use a different type of ice maker and don't have this problem. That being said I don't know much about them. I will be purchasing an extended warranty on my next fridge.
Samsung turned down my request for a repair when I asked via chat. They said they're only doing this for certain models. Mine is from 2014 and I see where someone else said they were told for models 2012 and newer so not sure why I was rejected.
I had to call a few times to finally get them to fix it. There maybe some kind of compatibility issue with the older fridges. I don't know. Like I said I had to call a couple times for them to finally send someone to fix it.
www.samsung.com/us/support/service/refrigerators/ice-maker-service/. Here is a link to some of the ice maker issues. I would assume that Samsung has a document somewhere but I don't know where it is. This is the repair the technician who Samsung sent out performed. He is the one that informed me that this was the fix that Samsung was doing for the ice maker issue on specific fridge models. At the end of the video I recommend calling Samsung to see if your fridge would be covered and to determine if the fix will work for your model. For any official documentation I would contact Samsung. I can tell you that the changes made by the technician fixed my issue but I can't guarantee they will work for all fridges.
That is the Samsung recommend fix. One of the issues, was that the icemaker did not stop making ice when the bucket was full. According to the technician that replaced mine the PCB needed to be updated and the auger has the sensor which needed to be changed out. I was able to get Samsung to replace all the parts at no cost. I suggest talking to them first and see if they will cover the repairs.
The tech told me that the board was updated and it had to be replaced so that the icemaker would properly recognize when the bin was full. Basically so it would stop making ice.
Samsung bounces the ball to a third-party vendor to repair my ice maker when I called. The repair vendor is very unresponsive, I couldn't get any appointment scheduled. Call Samsung again to get a different provider and Samsung said it will take them 2 business days to find another provider. Still waiting for that... Very frustrating.
Unfortunately I have been dealing with this exact issue for 4 years....they have come out and do it all...I have had 2 new units put in and here I am watching your video because it's happening yet again...I haven't had ice in about 8 months...I haven't call Samsung because they're fixes don't fix
I had the fix done in May and everything has been working without issue since. I believe the big change was the auger and the control board. I think the main issue was that the ice maker would not stop making ice when the tray was full. This I think is what cause the ice maker to get stuck. So if you haven't had that done it might be worth calling Samsung again and seeing if they will come out and fix it. I have heard from many people that past fixes have not worked, but this one seems to actually fix the issue.
About 2. Mine is out of warranty. Did you watch the last couple of minutes of the video? I went back and forth with Samsung many times. The fridge I know is at least 4 years old as it was out of warranty when we bought the house.
Finally got the chance to complete this fix today. The amount of ice build-up in the back was surprising. Took me about 2 hours due to defrost time, but fingers crossed this does the trick! Thanks again for the video.
I will be surprised if this "fix" continues to work for you. I had Samsung replace everything you mentioned and it still freezes up. The only thing they didn't do was put caulking around the outside of the ice box, which I am about to do myself.
My man I can’t believe none of the other videos I’ve watched on this mention getting it fixed for free! They came and fixed it for us today! THANK YOU!
We had to find an emergency replacement refrigerator a couple weeks ago and found a great deal on a used Samsung fridge. Too good of a deal apparently because within 24 hours of connecting the water line the icemaker had a chunk of ice big enough it actually broke some of the plastic. It didn't come with a warranty but has a return policy and I was afraid I was going to have to return the fridge. I called Samsung and it took a bit of back and forth but eventually, they did set up a free service ticket for me. I really hope this fixes the issue. Thanks for the video.
Appreciate the fix. Decided to call Samsung and they confirmed a known issue and will replace all the parts in this video no cost. The fridge is about 4 years old and out of warranty but they will honor the repair.
Wow, I'm surprised they agreed out of warranty
Did you just call the basic Samsung number?
Thank you Thank you Thank you...Samsung sent a tech out to replace and fix for no charge. You rock!!! (3 years old, no warranty)
You are Awesome!
Thanks to your video I called Samsung and although my refrigerator is from 2018 (warranty expired end 2019) , they are sending a technician over, free of charge!
Thank you so much!
Note : call Samsung! This repair is COVERED!
We picked up the food grade silicone from a local appliance shop & I cleaned surfaces with alcohol then sealed. We defrosted / unplugged the fridge for 24 hours then caulked the inside and outside of the ice maker housing on the bottom left.. (long side that meets the left fridge wall). I pulled out the ice maker and auger assembly to do this. Let it cure for 24 hours then reassembled and turned on.
Note: take the bottom back panel off & use an extra fan to add cooling until the fridge reaches correct temperatures.
Since doing this I do not have any water in my ice maker dispenser! Works great & worth the 48 hr inconvenience!
I did and was able to get them to complete all the repairs at no cost. Did they replace the auger and CB as well?
He has convinced me to get rid of this crap! If this is a sample of Samsung engineering, I wont buy any more of anything they make.
There’s no need to go through all this. I called Samsung and they sent a repair tech to replace the ice maker at no charge even though my fridge is off warranty. They took care of it within 2 days of my call.
I also had a tech come and fix mine and so far I haven't had the freezing up issue anymore. Unfortunately I don't know how long Samsung will be fixing the issue for free. My guess is that at some point they will stop. This way people know how to fix the issue in the event Samsung no longer is willing to cover the costs. At the end of the video I do tell people to contact Samsung first. Glad to hear you got the issue resolved.
You do a great job! Thank you for making these videos. Very helpful for the DIYer!
A lot of unnecessary parts are being replaced to fix the ice maker that will not work again in a few months or a year depending on you climate. Your first video was a good start, you need to keep the moisture out of that compartment which is almost impossible on these Samsung units. There is no reason to replace the MB unless the unit has no led's on the front control panel, and also no need to replace the auger control unit... this is wasted money. Replacing the ice maker itself isn't a bad idea depending on how old the unit is, the finish on the plate will wear off after time. Here is the problem: There is no way of sealing the ice bin or the shute completely, Bad design plain and simple. The ice bin should have been in the door and away from the ice maker itself, and a rubber flap should be on the ice maker compartment that closes when the left side door is open and then opens again once the door is closed. Bad engineering!
So this is the Samsung recommended repair and so far I have not had any ice build up. There are actually 2 issue with the ice maker. The first was the compartment not being completely sealed, which is resolved with the silicone. The second was that the ice maker was not stopping once the ice bucket was full. This is the reason the Auger and CB are replaced. The sensor is replaced on the Auger and the CB is updated. Based on a comment I got the other day I believe Samsung is still offering this repair free of charge, though I can't guarantee that. I would suggest contacting them. I agree it is a lot to replace and can be expensive if you have to do this yourself. I also agree its bad engineering.
I completely agree. Of course it's bad design. How can someone design an Ice maker with no seal to the outside air as soon as you open the fridge door. Of course warmer air is going to rush in every time you open it. It's so stupid. I wish someone would make a replacement unit with some kind of hatch or rubber lid function that opens and closes when the door is used.
So many hoops to fix this. Crazy. In my opinion the fridge is faulty and Samsung should replace it regardless of any warranty. It's a lemon.
Did you watch the video to the end? Samsung did fix mine.
@@HomeRepairHub they dumped me off on a third party repairman
@@dkgaber Samsung works with local companies to make repairs. I had a guy from a local Appliance store come and do they repair. He was Samsung certified and so far the repair has worked.
thank you so very kindly for this clip, love the fridge but its a pain in ass. Always needing something done to it, its worse then BMW:s lol thanks
Thanks for the update. I will contact Samsung.
Icemaker on my 2016 unit is going to be fixed for free!
I saw your other video and it worked ! Thanks
Now I need to get the ice maker back to working mode .. do I press the light and freezer again ? And what do I select to get it going ?
It will start again once the defrost mode is complete. There is also a little blue bottom on the ice maker that will reset it. Hold it down till you hear the beep.
@ I just called, my refrigerator is 2 years old and they told me it's going to cost 380.00 no exceptions
@ I called the Samsung Canada service number for appliances, they advised me to call a third party company to get it fixed and told me it would cost around 380 dollars, mine situation is just a cracked ice bucket in the bottom so I may just order one and slide it in myself
To be honest I didn't expect much out of Samsung at this point
Update here: so I did this caulk around the edge and it helped A LOT.....BUT.....the same day I did this I decided to call Samsung more for shts n gigles since I knew I was wasting my time.........well I was wrong, they didn't ask for a purchase date, receipt, nada.....they (Samsung) set up an appointment and they came out today (16 June 2021) and replaced the ice maker, fan/motor, circuit board on the back and a drain....NO CHARGE. It took the guy about 45 minutes and done.
It's making ice again.
Did you call main Samsung service or local repair?
@@bozenamrozek8968 800-Samsung.....
@ I lost my receipt and they keep asking me for a receipt. They say they won't perform the service without a receipt. Where are you located?
@@thisisdatis7821 AZ....they didn't ask me for anything, not even where I got it.
@@thisisdatis7821 they told me I need to provide them with the title to my house showing a possession date to show when it was bought (since I got it from the builder and the fridge was in there already) and even then they won't fix it because it's out of warranty.
My problem is how do I reach him? mine is making Ice faster than I can use it??
reach who? The Samsung tech? You can either call them just google Samsung support, I think its 1-800 Samsung or something like that, or you can IM them on their website. That is one of the issue that causes the icemaker to freeze up.
I spoke with Samsung this morning. They said the "ice maker program" is for refrigerators 2012 and newer. It does not apply to older models.
I did not know that. I assume you could change out all the parts yourself. Though I would verify that the replacement parts are compatible. I am guessing the reason they fix 2012 or newer because there is a compatibility issue with some of the parts, though I don't know that for sure. Samsung usually works through a local vendor to fix each fridge, so you might be able to contact an appliance store in your area that does repair work for Samsung and they might know more. If I ever buy a fridge with an icemaker again it will be a side by side. Good luck.
What is the UPDATE to this repair? Has this repair solved the ice maker issues since making this video??
So far, for my fridge, yes.
Great video! Im having one delivered monday. Will the fridge have the update preinstalled or fixed from factory now that its 2021?
I highly doubt it. Personally, I would say send the refrigerator back. My touch screen has frozen.
I would hope so. Though I don't know. With a new one you should have a warranty and if you have issues with frost on the ice maker or the ice maker freezing up make sure you contact them. I would assume they would come out fix the issue, as it seems like Samsung at least has a valid fix now. I haven't had any issues since I did the video.
Thank you. Should I get this latest fridge with extended warrery. It LG.
do not buy samsung - period
My personal opinion is to go with a side by side model vs the french door style. It is my understanding that the newer Samsung fridges use a different type of ice maker and don't have this problem. That being said I don't know much about them. I will be purchasing an extended warranty on my next fridge.
Samsung turned down my request for a repair when I asked via chat. They said they're only doing this for certain models. Mine is from 2014 and I see where someone else said they were told for models 2012 and newer so not sure why I was rejected.
I had to call a few times to finally get them to fix it. There maybe some kind of compatibility issue with the older fridges. I don't know. Like I said I had to call a couple times for them to finally send someone to fix it.
Can you give us the link to the official Samsung videos, showing the permanent fix to this issue or any document from Samsung resolving this problem?
www.samsung.com/us/support/service/refrigerators/ice-maker-service/. Here is a link to some of the ice maker issues. I would assume that Samsung has a document somewhere but I don't know where it is. This is the repair the technician who Samsung sent out performed. He is the one that informed me that this was the fix that Samsung was doing for the ice maker issue on specific fridge models. At the end of the video I recommend calling Samsung to see if your fridge would be covered and to determine if the fix will work for your model. For any official documentation I would contact Samsung. I can tell you that the changes made by the technician fixed my issue but I can't guarantee they will work for all fridges.
I just called them, they r sending a tech out for free. I'm hopeful this gets fixed cause I am really sick of defrosting this icemaker
Fridge purchased 2019
Why replace PCB and auger?
That is the Samsung recommend fix. One of the issues, was that the icemaker did not stop making ice when the bucket was full. According to the technician that replaced mine the PCB needed to be updated and the auger has the sensor which needed to be changed out. I was able to get Samsung to replace all the parts at no cost. I suggest talking to them first and see if they will cover the repairs.
What's the reason to replace pcb board? I had a tech replace pcb and the ice maker.
The tech told me that the board was updated and it had to be replaced so that the icemaker would properly recognize when the bin was full. Basically so it would stop making ice.
@@HomeRepairHub Thanks for the video and the information on the pcb.
Samsung bounces the ball to a third-party vendor to repair my ice maker when I called. The repair vendor is very unresponsive, I couldn't get any appointment scheduled. Call Samsung again to get a different provider and Samsung said it will take them 2 business days to find another provider. Still waiting for that... Very frustrating.
Samsung replaced the ice maker several times and finally I made them give my money back and I got a LG fridge
y clip does not work, only fix is to throw it away
Unfortunately I have been dealing with this exact issue for 4 years....they have come out and do it all...I have had 2 new units put in and here I am watching your video because it's happening yet again...I haven't had ice in about 8 months...I haven't call Samsung because they're fixes don't fix
I had the fix done in May and everything has been working without issue since. I believe the big change was the auger and the control board. I think the main issue was that the ice maker would not stop making ice when the tray was full. This I think is what cause the ice maker to get stuck. So if you haven't had that done it might be worth calling Samsung again and seeing if they will come out and fix it. I have heard from many people that past fixes have not worked, but this one seems to actually fix the issue.
How long have you had your fridge? I've had mine about 6 years and I'm sure it's out of warranty.
About 2. Mine is out of warranty. Did you watch the last couple of minutes of the video? I went back and forth with Samsung many times. The fridge I know is at least 4 years old as it was out of warranty when we bought the house.
@@HomeRepairHub I did, but the parts on Amazon were only about 350 so I just bit the bullet to get it fixed faster. Thanks for the vid!
Finally got the chance to complete this fix today. The amount of ice build-up in the back was surprising. Took me about 2 hours due to defrost time, but fingers crossed this does the trick!
Thanks again for the video.
I did all that and mine is just clicking can you help me out?
The icemaker is clicking?
OK everyone: What is the Samsung number being used for an 'Out of Warranty" repair?
I will be surprised if this "fix" continues to work for you. I had Samsung replace everything you mentioned and it still freezes up. The only thing they didn't do was put caulking around the outside of the ice box, which I am about to do myself.
I had Samsung fix this about 3 months ago, and so far so good. I haven't had any excess ice build up yet.
@@HomeRepairHub when Samsung did the fix did they caulk or did you caulk around the box, inside+ out? Thanks!
Well that was a month ago, have you had an issue since?
I haven’t had the chance to apply the caulking to the outside of the ice maker.
I have this problem all the time "Ice maker not making ice", last time I buy a Samsung fridge and I would never recommend this brand.
John Dickson
Haha this is not a “fix”, it’s a complete replacement
JBJ
Are You Serious? Just Go Buy A Whirlpool....Done.
SAMSUNG IS JUNK
Nah