My Experience with Tesla Service in 2022 (UK)
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- เผยแพร่เมื่อ 7 ม.ค. 2022
- My Experience with Tesla Service in 2022 (UK). My Tesla has needed a service due to a technical fault for quite a few months now. In this video I document my experience with getting a Tesla serviced from; contactless drop off, getting a Tesla courtesy car, fixing panel gaps and speaking to Tesla technicians. Subscribe with notifications 🔔 and check out my other TH-cam channels below! @JackSucksAtLife @JackSucksAtStuff @JackSucksAtGeography @JackSucksAtClips
On this TH-cam channel we upload videos about my Tesla Model 3 and Tesla in general. We test various features like Tesla Autopilot and show off new software updates as soon as they're released. We often buy Tesla accessories to improve our electric car.
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all Jack Massey Welsh Tesla videos are filmed and edited by my partner Becky:
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Jack: Pays over 200$ for an empty bottle of Tesla Tequila.
Also Jack: My 8 Pound 40!
did you not notice the £8.40 jack says is not what is on the phone it says £8.70
but I am sure that even that would be covered by the money Jack earns from this video
@@davidsworld5837 probably VAT
£8.40 but ok
@@l_uminousss sorry, m not from England so didn't know that. will keep that in mind for later. ty
Jack in nutshell 😂😂
I really like the black-on-black. Looks classy in a modern way..
Not as classy as the pink
@@francesconewall6788 no the other guy is right
What are you on
Yeah
@@thesean_6 no, pink is better
I don't expect them to text every 30 mins because that could take up a ton of time and they are far too busy to think about that for everything they fix. I love the texting instead of calls but they do need to be more specific and quicker. But I do agree with the rest of your whole video. Great one as usual. I am in the US but it's still about the same. I just had to bring mine in to get winter tires and it was a decent experience. But when they plug in the car after service, I found out it's just a smaller version of a supercharger. So I was charged $6.90 for 90 miles of range. So expensive and seems like robbery as it should just be free.
OMG you got hearted!
@@thesean_6 I see that lol
jeez how long did it take u to write that?
@@ayonwastaken6671 18 mins?
Would've been fun if they changed the little Tesla in the display to pink
As an introvert, I wish all cars could be serviced like this 😂
Understandable have a great day 👍🏻
Service at Chester for me was perfect and truly contactless. They didn't need my card because they can get in (and bypass pin2drive) with their computer. Your experience with notts was very similar to my experience at Stockport, poor communication and left hand not communicating with the right hand. I was told I had to return a loan car on a Thursday 10am because they needed it for another customer, they told me this at 18:00 the Wednesday evening!! I ended up ringing in sick for work on Thursday and having to work my day off on the Saturday, ruining what should have been a bank holiday 3 day weekend. PROPERLY angered me. Some performance cars got shipped without the spoiler and it was sent out later for owners to fit themselves. Early model 3s suffered from suspension arm problems causing creaking/knocking, fixed under warranty.
Bro-
This is really fun watching Jack trying to deal with the mess of roads that is West Bridgford to get onto the A52
Haven't seen a video on this channel in a while. Glad to see your back at it! Thanks for another great video Jack!
Keep up the amazing work!
Jack: spends £500 on TH-cam products
Also Jack: THIS WINDSHIELD WIPER FLUID IS 8 QUID THATS WAY TOO EXPENSIVE!!
I mean you can argue if the TH-cam products are worth it, but at least they're decorative.
Windschield wiper fluid costs like literally nothing and 8quid is was too expensive for what it is
Well maybe he's like Tommyinnit?
He pays for the TH-cam stuff no problem but when it comes to real life stuff he makes sure he gets the cheapest and the best deals.
You could literally just go to a Tesco petrol station and get wiper fluid for 50p
@@ethancarberry-holt3011 the crappy Tesco brand that’s smart
You usually drop a car off earlier and then it takes amount of time to do a service. Usually services aren't like MOTs where you drop it off at say 10am and it's ready by 10:45am. Services are usually a 'drop of at 8am and we'll content you when its ready' deal
Jack referring to my neighborhood as "the suburbs" is something I never knew I needed
I have a business proposal that would benefit us both...would you be interested?
Dont know why I love the way jack says fluid but it's really satisfying
All your criticisms were justified and correct.
It wasn't a over reaction at all.
I have a business proposal that would benefit us both...would you be interested?
So, I think the 24 hour return on a Saturday was a bit strange when they respond saying Monday to Friday. Outside of that I think it went fairly well. As I watched you try that PIN a few times, I found myself yelling CHECK YOUR PHONE! LOL. Thank you for the entertainment as always.
I have a business proposal that would benefit us both...would you be interested?
This is a great start for your Tesla channel in the new year Jack! happy 2022
Keep up the good content on your channels, Jack!
kinda janky how the service required multiple questionings to avoid legal actions, and 8.70 for washer fluid? bleddy ridiculous!
I’m excited to see this because I’ve heard a lot of people hate going to dealerships to get their cars fixed
I have a business proposal that would benefit us both...would you be interested?
Being from Nottingham and watching him miss two turnings in a row. Then call the village 'Town centre' XD
If you discover an issue with the loan car you should report it to the service centre so they can get it repaired. They don’t drive the cars so won’t be aware if customers don’t let them know. :)
I have a business proposal that would benefit us both...would you be interested?
The squeaking in the loan car was more than likely the brakes. Chances are it may have been sat around for a while and/or washed and sat for a while meaning the brakes stick a little bit. After some "spirited" driving and some braking you should find the sound decreases. Glad the service went well all in all!
The power steering squeaks at low speed too. I have the same model and it does the same. No idea why but doesn't affect the driving
@@nialli2000 I have a business proposal that would benefit us both...would you be interested?
I have a business proposal that would benefit us both...would you be interested?
So ur saying when he steered when the car was stopped was the brakes mate.
@@christopherhand1092 As the wheels turn it can pull the car forward slightly and so the discs will rub. It's not 100% the brakes hence why I said more than likely.
Very informative video. Thanks, I didn't expect that. Great video.
This is really nice, I like these 'vlog' style of videos Jack, keep it up! :)
I love seeing all this tesla vid from you Jack. never missed a vid.:)
"It squeaks a little, but that's not a big deal"
Definitely true when you're talking about a loaner... but it really sucks when it's your car. haha
Heyyy, that's the Tesla Centre in Nottingham! Right next to Trent Bridge! Nice to have you in my town 🙌🏼
Mate it's so weird watching you struggle with the tight streets of West Bridgford. I've done that many times. At least you have a map!
Hello, I glad you back also Holiday dance is here on all TESLA
I love your videos jack you are so funny you cheer me up when I am down this is earliest I have been to a video
The Black model 3 brings back so many memories
Yes! Finnaly your videos are back again!
And brtw.... you missed a turn 5:52
happy new year jack! wish you a great 2022
I love the Tesla videos keep it up!
the panel gaps are definitely better but they’re still a bit wonky
Wow I love ur videos. I have learned a lot abt Tesla just by watching u. Ur so funny! Keep making good content.
I like how the tesla person was being serious and saying what there being told to and then just says "cool wrap btw" 😂
The first video in MONTHS without a sponsor! (Guess that’s just January on TH-cam).
Just noticed that throughout the whole video, Jack's driving profile was in easy entry. I can just imagine that the next person who got the car trying to exit, expecting easy entry mode to work, just to squeeze their legs in the footwell rather than making it easier to enter/exit.
the "Cool wrap btw" made me giggle :)
0:55 bro that person be looking at that car like "damn, I wish I had a bright pink tesla"
Feels empty without Becky 😂😂
That’s just what I was thinking 😂
She died
@@planespottinganimalshistory no
@@terdik36 she didn’t die she’s just in hospital shell be fine tho
@@SowaraAkther1 not sure he just said she’s in hospital
I think it seemed pretty good, just seems like they have to think of those smaller things that might confused some people, like when you didn’t know if you reused the same code and such, otherwise I think the way they do their service is really good
The UK has some fascinating roads
9:47 surprised they didn't make you pay for the indicator fluid!
Crazy how different/same this service appointment was than mine (within a week of delivery too). I had my M3LR delivered some bad squeaks. After scheduling, I tried to drop off my car the day of my appointment, but the lot was full and was told to 'see if you can find a spot' with a shrug and found one after 15 minutes of circling the parking lot (somebody finally left). No loaner was offered, only Uber credits. My car then sat in the spot I left it for 36 hours before it was looked it. Luckily the repairs didn't take too long, but unfortunately they only kind of fixed the squeaks and a new loud buzzing has now appeared. I still love my car and knew what to expect with Teslas, but they really need to sort out their service process, or deliver cars with better build quality instead of rushing to pump out as many cars at the end of the quarter as possible.
My car had its radiator explode today but you made it way better!
Finally you’re getting the service!
0:55 ok but that person's reaction to your car was priceless
Tesla Nottingham is quite a new store. I remember before the start of the pandemic I was offered to apply for a technicians role for the store 😮
the fact that jack used the ridge wallet in this video proves that he only has his old one for when he has sponsors which is incredible
Jack:Trades his pink car in.Also Jack:Me cars squeaking!!!
One thing they should do (especially when the cars cost that much) is to have pickup/dropoff for the car. They would drive the curtosy car to you and take yours back and then vice-versa when done. They could make it a chargeable option instead of you dropping it off/picking it up. They could also just charge the fuel for all 4 journeys to your supercharger miles left or something. Obviously this wouldn't be the case if your car is not in a safe drivable condition (although if that's the case you logically wouldn't drive it yourself)
That was a delight to watch
6:26 Speaking about narrow roads, I went down one and there were cars parked on both sides, It was scary for me, even though I was in a hatch (2013 Toyota Corolla Base 1.8L Model). When i was driving down it i looked behind me to see a huge Mercedes SUV, I was amazed it can fit!
If it was for a service or a repair under warranty I think overall Tesla are doing it better than most main dealerships, who also charging silly money to fill up your washer fluid, shame to see Tesla also do that bit. Overall, loved how they do the whole process, just could be improved on the comms part. Thanks for the vid.
I've sent cars in for warranty repairs at VAG group, got fluids topped up and tyres pumped without charge and they even gave the car a wash before they gave it back to me too.
i love your vids mate
😁😁😁
The squeaky noise is the top ball joint, it’s a known tesla issue on earlier model 3. It’s a free fix and when they did mine they changed both at the same time
That's a recall and a half, glad that you got it fixed for free
jack your so nice and kind:)
in the tesla center near me instead of giving you a rental car they give you 100$ in uber credits to go where you want and you don't have to drop off your key
Yay, uploads are back
How I imagine Jack at 9:31 and he gets notification saying to repair his car urgently and it should be at 00:00 in the morning
hell yeah a proper video
We went to that same service station to test drive a Tesla, we’ve now bought one.
You really scared me at the beginning when the window looked like it cracked!
I think the miscommunication on when you could pick up the car shouldnt have happened. For one, I would expect to know beforehand if they required me to pick up and return the courtesy car within 24 hours, since most people do not have that flexible of a schedule, even before sending it in for servicing. Secondly I totally would not have questioned the Monday -Friday timeslot that the first sms gave.
AYYY I’M EARLY ON THE FIRST TESLA VIDEO FOR 2022
Windscreen wipers were weird but the car was good and bad (good video btw)
0:56 the person in the background 😂
Shout out the big ass business centre in west bridgford that you passed. Spent many hours maintaining that place
Dropped my model 3 off to have a pre delivery dent fixed and my boot carpet redone, they took out my 3 pin uk charging lead and lost it. To this day I still haven’t been given it back or offered a solution. Shocking when the car cost over 50k.
Happy new year, Jack and becky
Jack: “How’s did the service go at the end?”
Also Jack: “ERMAUHH” (high pitch)
I really don’t think they can do TOO much about the panel gaps to fix it without completely breaking it. I think what they did was fine and probably to the best of their ability as a service center🤷♂️
But it should have been flagged if they they couldn't fix it to jsut leave it and say that will do when he's payed 50k is unacceptable
They probably didn’t take the car into the workshop for 4 hrs for covid, just like at accommodation cleaners can’t go in for 3hrs then you can’t go in again for 3 hrs
That makes sense!
So 4hrs it magically goes away?
@@stopsallmelb Yeah, the virus dies on most surfaces after 4 hours. In our bodies it's free to replicate, it still dies eventually, but it has thousands of descendants by that point.
@@stopsallmelb Come on man, it didn't hurt to listen a little bit in school eh?
Viruses can’t survive independently because they do not possess ribosomes.
Although the viruses will still be alive on most materials (that aren't rich with antimicrobial properties, like copper, zinc and silver) after 4 hours, they will be less 'potent'.
@@b4tty well just because that's what the government tells you, mine says 12-24hrs up to 72hrs. So sorry for questioning it 🤣
I like this you should do more when u get the chance
Please take some pics of before and after the panel gap fixes so we better can see if they fixed stuff
Damn Jack was in Nottingham 😢
Go past that Tesla service station everyday
0:56 the man in the FIAT 500 😂😂
Apart from you not checking your phone for the code, it looked like a well-organized service appointment with a courtesy car ready and waiting. In most "normal" ice garages, you've either got to wait or make your own arrangements for transportation. Out of interest, did you manage to check the mileometer (mileage) on the loan car.? because of the odd noises. It's probably been thrashed and driven badly (not by you) by other customers and sustained more than average wear & tear.
He mentions they did not give him this code until he rang the bell and inquired the first time. Which makes it seem that they forgot to give the code until he asked about it. Either way, mistakes happen, this wouldn’t be the worst dealer service experience I’ve had.
Just to note the £8.40 jack says is not what is on his phone that says £8.70
but for washer fluid that's some expensive fluid and it is complicated to do stuff.
I would have thought that if the car has issue that you should be able to report them even if they do not effect the car safety
when the next person may complain and you may get the blame for what ever may be wrong
it is so hard to find your car when returning to the service centre.
Jack, one of those sentry activations was my cousin XDDD
I’m assuming he works there and when he saw the pink car he immediately recognized it? But then when he went to look at it he activated sentry mode 🤣
Cotactless pickup is cool I feel with other automatic factors that just wouldn't really work
0:55 the look on that persons face lol
11:50 the spoiler is standard for model 3 performance
I have seen that the loan car also had chose to purchase the premium wheels instead of the stock wheels.
I’ve used Tesla Nottingham and I must admit they are far better than Tesla Digbeth in Birmingham. I took mine to Nottingham for a service back in September. One thing which I did notice was different from your experience was that I didn’t leave my key card with them and when I took the car back I had one time pin code to enter to drive off. Normally with the loan car the pin code is with the card key. They also have a really good Chauffeur service Go Zero that I can also recommend but probably only for the Nottingham area. They have ANPR cameras on the entrance which is how they you’ve arrived. 😃 Overall I think this is one of the better Tesla Service centres and I’m just glad it’s local.
Happy new year jack! Hope this year brings us many adventures on the Tesla channel 😁
Omg thank you for hearting my comment jack!
With that decoy pin code, I almost thought you got put in an involuntary escape room, having to solve puzzles to escape your Tesla prison
Me seeing jack pass cars from the right before remembering that it’s just how the uk works
13:09 it Was 5 P.M Jack👌
I love how the cars are just parked mostly on the paths😂
2nd like, sick
I'm 1st
I am 10k😂
@@TheCoolSillyBananasYTCSame man
no one cares tho
@@GoatedEditz17true😂😂
Jack the spoiler is automaticaly applied only to the performance model. (exept model x)
0:55 the guy in the fiat LOL
go to settings under software, tap and hold on the vehicle model, then once it asks you a code, type in that code, and see what happens :D
We had bad panel gaps on the frunk of our model 3LR, Tesla gave us a Model X for 3 weeks!
Wait that pink tesla I topped of the windscreen wash fluid was yours 😂😂😂😂😂 lol you already paid for it😂
Jack: aww man I have to drive an hour!
Me: drives thirteen hours to North Carolina.
These roads Jack drove down make me nervous, but that might be partly because the cam angle makes the roads look more narrow.
Jack: Says 17:00 is 7pm
Me: Isn't that 5 o' clock?