I work for a call center and I absolutely HATE IT. Been doing call centers for sooo long and it is mentally draining. People can be so rude and bold over the phone
Yep! Worked from home for a similar company for two years. Everyone is like “WFH is life” yet they do not realize I was being micromanaged at insane levels.
The company literally altered my personality. I'm on every medication 💊 you can think of for anxiety, depression, fibromyalgia, muscle relaxers, nerve damage,....
I work for a call center just like this for a health insurance company. And we can only have the members on hold for 2 minutes!!! By the time I find the right thing I have to “check back in” and then put them on hold again. And if we don’t score an average of a 90 for our monthly calls, we are written up. If we don’t offer them the grievance at the end of the call, it’s an automatic 0 for the entire call. They nitpick everything on our calls. I’ve been here a year and it’s mentally draining. I really want to quit but need another job lined up first. I will never work for a call center ever again. Working from home isn’t worth it with these jobs.
Dang, I completely relate to that feeling. It's unrealistic and places way too much stress on employees. If you're looking for better entry level remote jobs, I'd highly recommend transitioning into tech. A lot of tech jobs can use the transferrable skills you've acquired throughout working in a call center ! You still have to watch out for employers who like to micromanage but the metrics for tech support jobs tend to be more lenient.
Girl you're right the metrics are stupid and unrealistic im happy to say they laid me off you couldn't pay me enough to be bullied everday by customers
@@shachristanhollins8290 yes im doing a call center job right now and QA micromanages like it’s ridiculous. Talking about there can’t be dead air more than 10 seconds, docking you for not saying the script in a specific order..)
@@chanela.7786 girl that's true they can dock you for everything !!!! I know you doing a good job 👏! Just make sure you if you have PTO use it and if you dont don't use it ! I made a mistake on using mines that I didn't have that ate up my whole last paycheck
Call center work is absolutely ridiculous. I’m 21 and started my first WFH CSR job with a large Medicare company about 3 months ago. Training was 5 weeks. Nesting was 2 weeks. Working on the floor has been an absolute nightmare. I feel so undertrained and put to the side. Any time I ask a question, team leads and supervisors try to make me feel stupid. I took 3 live calls before hitting the floor, and there’s so much that I still don’t know how to do. We’re supposed to “use our resources”, but when you’re in a call with a member that is 65+ years old, they are not having it when you need to put them on hold. Ridiculous metrics and bitchy higher ups make it SO much worse. I’d recommend staying away from Call Center work in general. Fuck this kind of work.
I worked for a call center in health insurance for a year and I quit yesterday. That was the best decision I made. I was working a toxic job and dealing with a micromanaging boss. I did for a remote position that’s data entry no phones. I would never work in a call center again.
That’s what I tell my coworker, we work remote in healthcare billing, but we have an offshore call center in Costa Rica helping us. They’re eventually going to replace us with all offshore reps, and in Costa Rica, their call centers are going AI. We get called so many nasty names by patients, we get threats and are constantly being talked down to even on simple calls. It’s also the most micromanaged job I’ve ever had.. Other departments dump their mistakes on our department and tell patients we’ll fix it for them. Management doesn’t really do anything about that either. I’m retiring in January so I’m just sticking it out until then.
Lmao. Yep. I’ve worked in call centers in office 5-6 years ago and I left them in 2-4 weeks. I worked from home doing two call centers working remote, one was patient access representative (scheduling appointments but the patients would curse you out for randomly calling them) and then a “pharmacy help desk/member services agent” to where you deal with medications being covered. Nobody helps you and they throw you in the floor for some “nesting” period to take a load of inbound calls but nobody can articulate how to help you with learning 3-4 systems to process these people information. The call times or the after call work lol, this industry is superficial. It was all toxic, cheap training, rude trainers and superficial. Tons of micromanage and NO help as usual. Call center managers, team leads, trainers, and supervisor are lazy people. Also, they brown nose a lot meaning they know it’s a hell job with disorganized unhelpful and disgusting behaviors. They groom the new hires during your orientation but people better learn these work from home jobs aren’t your best friend a lot of them are worst then in person really bad. You feel trapped in your house with all that loads of toxic energy in your home.
@@meiieliza1721 no lmao 🤣! It’s prime therapeutics. I ended up telling the supervisor a piece of my got damn mind. I just got to send back their equipment because it’s collecting dust in my house. I
For some reason I think I know what insurance company you worked for. I work for one that is LARGE and sounds very familiar. I know all about the occurrence lol. They don’t care, the training was long. Always a meeting going over the same crap or new changes constantly. We weren’t required to have our cameras on in the meetings and we could be on mute. Power points was boring and long. Nurses and coworkers pinging me getting on my nerves. Huge monitors , keyboard and laptop as well, nice to be home working but I dread going in and I’m on the verge of quitting them too. I know exactly who your talking about 😂
I've been working from home almost 2 years now, it has it's ups and downs, I've left so many jobs lol my favorite had to be Matrix Medical, but I left because of my supervisor, couldn't stand her.. she better hope I never catch her on the street. :) WFH call center jobs are definitely depressing, can't lie...Depending on the type of work you do. I'm definitely not the type to let somebody talk to me crazy. The customer is NOT always right! Idgaf what nobody say. Maybe that's why I've been through so many jobs.
I have to snicker a little as this is such a standard for all customer service positions and training. Those training seemed to either never have worked in the positions they were training you for or it'd been so long since what they knew was accurate or wasn't anymore. It's all bullshit and not to mention the customer’s abusing us...for the pay AND YES THE STRESS it isn't worth it. I couldn't handle the gravity of this industry and people's lives. I hope you've thrived since...I see this was made yrs ago. Sadly this job still is a horrible one, only thing different is people in general are more stressed so customers are truly more horrible now more so than ever before and you...get to just sit there and take it.
You're talking about most jobs nowadays. I can't believe how much pressure and stupidity goes on at these jobs, it's no wonder people are leaving companies left and right. CLevels don't care.
I know which company ur talking about. Working for this company messes with my moral code and mental health. Ill be leaving soon too. Mentors/leadership expect so much and do very little
I work for a large multinational but they pay peanuts. My boss is asshole and since they will not increment my salary I will quit to pursue my career as IOT engineer.
I work at a call center for a health insurance company and I’m in the same boat as you, stressed out AF, I have no idea what else to do though. What’s everyone doing these days after they quit these types of jobs?
it is ironic that the very people who claim to hold in high esteem the quality for CUSTOMERS, do not also care about the quality for EMPLOYEES This is a primary reason for poor quality in Customer Service. It cannot be ONLY for customers, it must be everywhere throughout the company
The quality is not for customer care or customer service, it is all designed to maximize profits. From the entire reason for the business to the way it is run, everything is about money.
In about 10 years, most people seeking customer service will be computer savvy. I’m 61 and have had a number of jobs requiring computers. But many people who are 70+ now don’t have computer skills and depend on live call agents for customer service. As the older generations coming along have computer skills, they will be able to deal with getting customer service via chat or a chat bot. There will still be a need for live call agents but customer service jobs should be less stressful as chat and chat bots will be able to service clients for many routine issues.
Insurance companies are evil. Even if that job wasn't a call center you would have eventually realized that insurance denies claims just for the fun of it.
![Don't Work In Call Centres [RANT]](/img/n.gif)
I work for a call center and I absolutely HATE IT. Been doing call centers for sooo long and it is mentally draining. People can be so rude and bold over the phone
Exactly I hate my call center job people just be so rude then they wanna call you dumb
@@kk-gc1ii I need to take your advice but sucks because I need the income 🙄
@@kk-gc1ii I'm glad you got away I'm quitting soon
I quit a call centre job and I feel FREE. What a nightmare of a job. WFH is not all it’s made out to be. Quitting is complete freedom
Honestly 😩 It sounds all nice on paper until you realize its regulated all the same.
i honestly rather work 10 hours but NOT at a call center! currently partime and already realizing this is not it. better to realize sooner than later.
I want to quit my call center job now and am looking for suggestions for other jobs. What are you doing for work now?
as soon as they start screaming I hang up I am no ones punching bag.
Don't blame you
Yep! Worked from home for a similar company for two years. Everyone is like “WFH is life” yet they do not realize I was being micromanaged at insane levels.
Definitely relate to that. They don't realize a lot of companies count the literal seconds you step away from your desk 😩
@@DeandreLinton yes that true everything is recorded and monitored
The company literally altered my personality. I'm on every medication 💊 you can think of for anxiety, depression, fibromyalgia, muscle relaxers, nerve damage,....
Girl I know what you mean call centers really affects people mentally and physically I been gone for over a month I still have signs of PTSD
Same, its giving me stomach pain and migraines they all go away as soon as I leave though
I work for a call center just like this for a health insurance company. And we can only have the members on hold for 2 minutes!!! By the time I find the right thing I have to “check back in” and then put them on hold again. And if we don’t score an average of a 90 for our monthly calls, we are written up. If we don’t offer them the grievance at the end of the call, it’s an automatic 0 for the entire call. They nitpick everything on our calls. I’ve been here a year and it’s mentally draining. I really want to quit but need another job lined up first. I will never work for a call center ever again. Working from home isn’t worth it with these jobs.
Dang, I completely relate to that feeling. It's unrealistic and places way too much stress on employees. If you're looking for better entry level remote jobs, I'd highly recommend transitioning into tech. A lot of tech jobs can use the transferrable skills you've acquired throughout working in a call center ! You still have to watch out for employers who like to micromanage but the metrics for tech support jobs tend to be more lenient.
Girl you're right the metrics are stupid and unrealistic im happy to say they laid me off you couldn't pay me enough to be bullied everday by customers
@@shachristanhollins8290 yes im doing a call center job right now and QA micromanages like it’s ridiculous. Talking about there can’t be dead air more than 10 seconds, docking you for not saying the script in a specific order..)
@@chanela.7786 girl that's true they can dock you for everything !!!! I know you doing a good job 👏! Just make sure you if you have PTO use it and if you dont don't use it ! I made a mistake on using mines that I didn't have that ate up my whole last paycheck
Smh the nitpicking and micromanagement is ridiculous.
Call center work is absolutely ridiculous. I’m 21 and started my first WFH CSR job with a large Medicare company about 3 months ago. Training was 5 weeks. Nesting was 2 weeks. Working on the floor has been an absolute nightmare. I feel so undertrained and put to the side. Any time I ask a question, team leads and supervisors try to make me feel stupid. I took 3 live calls before hitting the floor, and there’s so much that I still don’t know how to do. We’re supposed to “use our resources”, but when you’re in a call with a member that is 65+ years old, they are not having it when you need to put them on hold. Ridiculous metrics and bitchy higher ups make it SO much worse. I’d recommend staying away from Call Center work in general. Fuck this kind of work.
So true, being screamed at all day is so draining
I worked for a call center in health insurance for a year and I quit yesterday. That was the best decision I made. I was working a toxic job and dealing with a micromanaging boss. I did for a remote position that’s data entry no phones. I would never work in a call center again.
I hope it keeps going this way so AI can takeover. Maybe then people would appreciate call center employees!
That’s what I tell my coworker, we work remote in healthcare billing, but we have an offshore call center in Costa Rica helping us. They’re eventually going to replace us with all offshore reps, and in Costa Rica, their call centers are going AI. We get called so many nasty names by patients, we get threats and are constantly being talked down to even on simple calls. It’s also the most micromanaged job I’ve ever had.. Other departments dump their mistakes on our department and tell patients we’ll fix it for them. Management doesn’t really do anything about that either.
I’m retiring in January so I’m just sticking it out until then.
Lmao.
Yep. I’ve worked in call centers in office 5-6 years ago and I left them in 2-4 weeks. I worked from home doing two call centers working remote, one was patient access representative (scheduling appointments but the patients would curse you out for randomly calling them) and then a “pharmacy help desk/member services agent” to where you deal with medications being covered. Nobody helps you and they throw you in the floor for some “nesting” period to take a load of inbound calls but nobody can articulate how to help you with learning 3-4 systems to process these people information. The call times or the after call work lol, this industry is superficial.
It was all toxic, cheap training, rude trainers and superficial. Tons of micromanage and NO help as usual. Call center managers, team leads, trainers, and supervisor are lazy people. Also, they brown nose a lot meaning they know it’s a hell job with disorganized unhelpful and disgusting behaviors. They groom the new hires during your orientation but people better learn these work from home jobs aren’t your best friend a lot of them are worst then in person really bad. You feel trapped in your house with all that loads of toxic energy in your home.
Girl amen I hated it
I gotta ask because it sounds so similar to my WFH job right now… was the company CVS Caremark? 😭
@@meiieliza1721 its crazy that they are all the SAME mines was a mortgage company 😒🤮
@@meiieliza1721 no lmao 🤣! It’s prime therapeutics. I ended up telling the supervisor a piece of my got damn mind. I just got to send back their equipment because it’s collecting dust in my house. I
For some reason I think I know what insurance company you worked for. I work for one that is LARGE and sounds very familiar. I know all about the occurrence lol. They don’t care, the training was long. Always a meeting going over the same crap or new changes constantly. We weren’t required to have our cameras on in the meetings and we could be on mute. Power points was boring and long. Nurses and coworkers pinging me getting on my nerves. Huge monitors , keyboard and laptop as well, nice to be home working but I dread going in and I’m on the verge of quitting them too. I know exactly who your talking about 😂
I completely relate to all of that🤣 It's the worst when you work from home and still don't want to clock in lmfao.
Please quit!
I've been working from home almost 2 years now, it has it's ups and downs, I've left so many jobs lol my favorite had to be Matrix Medical, but I left because of my supervisor, couldn't stand her.. she better hope I never catch her on the street. :) WFH call center jobs are definitely depressing, can't lie...Depending on the type of work you do. I'm definitely not the type to let somebody talk to me crazy. The customer is NOT always right! Idgaf what nobody say. Maybe that's why I've been through so many jobs.
❤
I have work from home bank job I'm at my end I can't work with being paranoid if I fuck up on every call I take every day
Me too!! I hate that feeling. I’ve been doing it for 6 years now but currently trying to transition into healthcare.
I have to snicker a little as this is such a standard for all customer service positions and training. Those training seemed to either never have worked in the positions they were training you for or it'd been so long since what they knew was accurate or wasn't anymore. It's all bullshit and not to mention the customer’s abusing us...for the pay AND YES THE STRESS it isn't worth it.
I couldn't handle the gravity of this industry and people's lives. I hope you've thrived since...I see this was made yrs ago. Sadly this job still is a horrible one, only thing different is people in general are more stressed so customers are truly more horrible now more so than ever before and you...get to just sit there and take it.
You're talking about most jobs nowadays. I can't believe how much pressure and stupidity goes on at these jobs, it's no wonder people are leaving companies left and right. CLevels don't care.
I love your vibe ❤️
Thanks, I appreciate that😁
I know which company ur talking about. Working for this company messes with my moral code and mental health. Ill be leaving soon too. Mentors/leadership expect so much and do very little
You hit this on a nail bro
I work for a large multinational but they pay peanuts. My boss is asshole and since they will not increment my salary I will quit to pursue my career as IOT engineer.
Definitely apply for the job you're actually passionate about ! If one job wont pay for your skills, surely another one will.
I work at a call center for a health insurance company and I’m in the same boat as you, stressed out AF, I have no idea what else to do though. What’s everyone doing these days after they quit these types of jobs?
Worst job
it is ironic that the very people who claim to hold in high esteem the quality for CUSTOMERS, do not also care about the quality for EMPLOYEES
This is a primary reason for poor quality in Customer Service. It cannot be ONLY for customers, it must be everywhere throughout the company
okay buddy
The quality is not for customer care or customer service, it is all designed to maximize profits. From the entire reason for the business to the way it is run, everything is about money.
In about 10 years, most people seeking customer service will be computer savvy. I’m 61 and have had a number of jobs requiring computers. But many people who are 70+ now don’t have computer skills and depend on live call agents for customer service. As the older generations coming along have computer skills, they will be able to deal with getting customer service via chat or a chat bot. There will still be a need for live call agents but customer service jobs should be less stressful as chat and chat bots will be able to service clients for many routine issues.
Was this with Conduent? 😂
Trueee 9:05
I totally understand
These jobs are God awful. I have a vid up about it too and more coming.
THIS IS PREMERA BLUE CROSS 💯!
Insurance companies are evil. Even if that job wasn't a call center you would have eventually realized that insurance denies claims just for the fun of it.
so I was wondering, do the calls come in through your home phone or how are you able to receive calls working from home?
Through a software phone or “soft phone” which is a headset connected to your computer. No landline. All calls come through the computer.
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