User Journey Mapping Hack (for complex UX journeys)
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- เผยแพร่เมื่อ 2 มิ.ย. 2024
- How do you map a user journey for complex product/service experiences? The key is to be aware of what the overall challenge is and also be aware of how much time you have on had to work on this user journey mapping exercise. The more time you have, the more you can elaborate your complex map into detailed steps or experience. The less time you have, the more important it is to simplify. On this video, Alvin takes us through an example of how a user journey map can further be elaborated to represent a more complex experience. Hope you enjoy this one!
See simplified User Journey Mapping video here:
User Journey Map (in Remote Design Sprint): • User Journey Map (in R...
See User Journey Mapping video conducted in person here:
User Journey Mapping (GV Design Sprint Technique): • User Journey Mapping (...
Timestamps:
00:00 - Introduction
01:12 - Background: The Persona & The Context
06:08 - Mapping the user journey
14:43 - Summary
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Relab Studios is a Melbourne based, multi award-winning digital design consultancy with a high focus on data-led UX studies and well-executed visual UI design solutions. Relab is recognised as a specialist on UI/UX design solutions for complex eCommerce and transactional digital projects that requires high performance on conversion rates. Our design thinking process has helped businesses solve a common problem on making something complex feel simple.
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I have 3 doubts
1. Shouldn't we also include the user emotions on each stage
2. Are user journeys created with assumptions for both current state and future state?
3. What kind of research data do we need to know about the user and the product to create the User journey for current state & future state?
Thanks for this video!
Man, your channel is a goldmine for us ux newbies!
Thank you for the kind words Bektor Z!
Reading many articles and yet this almost 20 min is way more usefull ! Thank you
Thank you Reihan. Means a lot to us!
What an amazing video, congrats! Very helpful
Thank you Ana!
Very Informative! Keep it up!
Thank you 🙏
Great😍 could you please make a video for current state? My question is which data we use for a current product to map the user journey? Is it interviewing datas, usability tests datas or...?
I really love the quality of your videos and the content itself as a designer. It is helpful and very informative. Do you mind maybe telling us the software you are using for doing those user journeys ?
Thanks for watching and also the kind comments Apiut! In this video we are using MURAL (www.mural.co/), which is an online/virtual whiteboard.
So so helpful!!!! 🙏🏼
Thanks for watching Sofi!
Appreciate your all Video👍🏻 Can I use this user journey map style with other any UX frameworks?❤
this was helpful. Thank you good sir
Thank you for watching alquinnaa 🙏
very informative.
Thank you for watching Monir!
Well done for beginners but I don't see the complexity I was looking for and how to define scope while working within the lifecycle of a large product. Where do you start and end when you are expanding a product area and so on.
Thanks for the feedback ghooba! We’ll dive deeper in future videos on product feature expansion examples perhaps.
Thanks for the video.
It would be nice if you'd tune out, dimm or use not so upbeat music when you talk. I understand it works in intros/outros but during the actual content explanation it is quite distracting and fights against what you say. This way, you'll also differentiate more between intros, outros, ads and the content.
Thank you Monkey for the thoughtful feedback. We’ll keep this input in mind for our next series. Thanks for watching too 🙏
very good
just be sure when you were filling robaca details and you add details like using 13inches MacBook is it means that most of our user's will be MacBook user's right?
my question is that. if a person or a designer weak in to understnd the user journey ? how he/she can make or create a design through user journey?
What is the difference between customer and user journey maps?
We can not say that is user flow rather than journey map .. !? 11:10
❤ Thank you for your video that I find helpful
You can too, in my opinion the terminology doesn’t really matter as long as your project team are of the same understanding
@@relabstudios thanks
what did you use the software to make this journey map in this video?
???
Which software is used to make this journey map?
i whish there was no music on the video
Thanks for the feedback ✨
Great video, but Siobhan is pronounced as “She-von” 😄
Too old the approach, Journey track is a software which help a lot doing journey maps, easier, faster, you can share the info real time. Much better